2014 Jeep Cherokee Complaint Log

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANS AXLE WIRE HARNESS NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS BEING UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,450. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V5290000 (POWER TRAIN) WAS RECEIVED IN SEPTEMBER OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHILE DRIVING MY 2014 JEEP CHEROKEE ON A CITY STREET, THE JEEP WOULD RANDOMLY LOSE POWER AND STOP MOVING. I WOULD BE ACCELERATING AFTER BEING AT A STOP LIGHT AND THE JEEP WOULD LOSE POWER AND STOP MOVING. ALSO, I WOULD BE TURNING THE CORNER AT A STOP LIGHT OR STOP SIGN AND THE JEEP WOULD LOSE POWER AND STOP MOVING. WHEN THIS OCCURRED, I WOULD PLACE THE JEEP INTO PARK AND TURN IT OFF. I WOULD HAVE TO WAIT A MINIMUM OF 5 MINUTES BEFORE IT WOULD RESTART. ONCE IT RESTARTED, I WAS ABLE TO ACCELERATE. I TOOK THE JEEP TO THE DEALERSHIP 4 TIMES BEFORE THEY WERE ABLE TO FIND A PROBABLE PROBLEM. HOWEVER, THIS WAS ONLY AFTER I RE-CREATED THE PROBLEM FOR THEM SINCE THEY WERE UNABLE TO RECREATE IT. THEY THOUGHT THAT THE PROBLEM WAS POSSIBLY A FAILED FUEL PUMP MODULE AND THE CHARCOAL CANISTER SATURATED AND CONTAMINATED WITH RAW FUEL AS A RESULT OF FAULTY FUEL PUMP MODULE.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 1-2 MPH, THE CHECK TRANSMISSION AND PARKING BRAKE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE ALSO STARTED TO SHUDDER. ADDITIONALLY, WHILE ACCELERATING FROM A STOP, THE TRANSMISSION EXPERIENCED HARD SHIFTS BETWEEN FIRST AND SECOND GEAR. THE VEHICLE WAS TAKEN TO DON MILLER DODGE CHRYSLER JEEP RAM FIAT (5802 ODANA RD, MADISON, WI 53719, (608) 270-5000) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

WHILE DRIVING SERVICE TRANSMISSION DISPLAY CAME ON. SOON AFTER LOST ACCELERATION TO CAR UNABLE TO DRIVE

WHEN I GOT OFF WORK ONE MORNING, ABOUT TO GET ON INTERSTATE BUT JEEP WAS ACTING FUNNY, ALL THE WARNING LIGHTS CAME ON, SO I DECIDED TO STAY ON SERVICE ROAD, CAME TO A LIGHT AND STOPPED, MIND YOU ALL THE LIGHTS WERE BLINKING AND THEN MY WIPERS STARTED GOING OFF, THE JEEP WOULDN'T GO THEN IT DIED. I TRIED THREE TIMES TO PUSH THE START BUTTON BUT THE JEEP DIDNT START UNTIL FINALLY THE 3RD TIME, IT DIDN'T DRIVE WELL, SPUDDERS UNTIL I PULLED OVER INTO A PARKING LOT, THE CAR WARNING LIGHTS WERE ON AND FLASHING WIPERS GOING WITHOUT BEING ON. I TURNED THE CAR OFF AND WAITED FOR ABOUT 15 MINUTES AND IT CAME BACK ON STILL HAD WARNING LIGHTS ON BUT NOT FLASHING AND THE CAR DROVE FINE ALL THE WAY TO THE DEALERSHIP. THIS HAPPENED ABOUT 5 WEEKS AGO THEY FOUND NOTHING WRONG. ABOUT TWO WEEKS I WAS BACKING UP, THEN PUT IN DRIVE AND THE JEEP CONTINUE TO BACK UP, HAD TO PUT IN PARK THEN IN DRIVE TO GO FORWARD THIS HAPPEN THREE TIMES ON THAT DAY, THEN ON SAME DAY WAS DRIVING ON THE INTERSTATE AND GOING ABOUT 73 MPH IT WAS DRIVING ROUGH, THE RPMS STAYED ON 4 AND NEVER DID IDAL DOWN. TOOK TO DEALERSHIP AGAIN, NOTHING WRONG. THEN ON FRIDAY 7/29/16 SAME THING WITH ALL THE LIGHTS AND WIPERS GOING OFF, BACK TO DEALERSHIP, AS OF YESTERDAY TUESDAY STILL NOTHING WRONG. I BROUGHT WITH 176 MILES ON IT, NEVER GOT THE EXTRA WARRENTY OR SERVICE WARRENTY SORRY DON'T THE MONEY FOR THAT, I HAD TO PAY FOR MY OWN RENT A CAR, DEALERSHIP WON'T PAY FOR IT. I HAVE 57000 MILES ON MY CAR IN TWO YEARS, ALL HWY MILES I WORK FAR FROM HOME. I WANT TO TRADE BUT WILL BE UPSIDE DOWN VERY BAD. I DON'T FEEL SAFE IN THIS JEEP AND WILL NEVER BUY ANOTHER ONE EVER, EVER, EVER... JEEP DEALERSHIP DOESN'T GIVE A RAT'S [XXX] EITHER. NOT A HAPPY CAMPER. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE ATTEMPTING TO OPERATE THE VEHICLE, IT FAILED TO REGISTER THE CORRECT GEAR. IT TOOK NUMEROUS ATTEMPTS TO OPERATE THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/07/16*LJ THE CONSUMER STATED ONE MONTH AFTER PURCHASE, THE VEHICLE FAILED TO PULL THE BOAT FROM THE RAMP.. THE BODY RANGE REPLACED. UPDATED 12/13/16.*JB

CAR CUT OFF WHILE DRIVING CLUNK WHEN PUTTING INTO REVERSE OR DRIVE HAS DELAYED ACCELERATION SOMETIMES NO ACCELERATION CAR RADIO DOES NOT COME ON AT ALL OR THE SCREEN FREEZES TRACTION CONTROL GOES ON AND OF ON ITS OWN ALTERNATOR NOT CHARGING PROPERLY OWNED THE VEHICLE FOR ABOUT A MONTH AND HALF I EXPRESSED CONCERNS WHEN I FIRST TEST DROVE THE CAR MY DEALER TOLD ME HE WOULD SEND THE CAR TO JEEP I BOUGHT IT FROM A CHEVY DEALER WITH ABOUT 34,200 MILES AS I SAID OWNED THE CAR LESS THAN 2 MONTHS HAWTHORNE CHEVROLET HAS SENT MY VEHICLE TO JEEP BEEN WITHOUT FOR OVER A WEEK HAVE NOT EVEN MADE 1ST PAYMENT YET CONTACTED JEEP CORPORATE I HAVE A CASE # 3009-95-39 BUT STILL NO SATIFACTION

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE TRANSMISSION JERKED FORWARD WHEN THE CONTACT'S FOOT RELEASED THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER AT LEAST TEN TIMES AND THEY ARE NOT ABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,800.

TRANSMISSION FAILED 07/21/2016. CAR REFUSED TO START AND HAD BOTH CHECK ENGINE AND SERVICE TRANSMISSION MESSAGES. DEALER REPLACED TRANSMISSION WITH 2016 MODEL THAT WAS SUPPOSED TO SOLVE THE ISSUES. AT THIS POINT THE CAR HAS 19,866 MILES SHOWING. ON 5/29/2019, SAME PROBLEM SHOWED UP, CAR REFUSED TO START, CHECK ENGINE AND SERVICE TRANSMISSION MESSAGES. AFTER A WEEK AT THE DEALERSHIP I WAS ADVISED THAT THE BEST GUESS? WAS I NEEDED TO REPLACE THE CONTROL MODULE AT A COST O 900.00 SINCE IT IS OUT OF WARRANTY. I ASKED IF THIS DID NOT FIX IT WOULD THEY BUY THE MODULE BACK AND WAS ADVISED NO. CURRENTLY THE CAR IS SITTING IN THE DRIVEWAY, I AM AFRAID TO ATTEMPT TO DRIVE IT AND FEAR THE TRANSMISSION WILL FAIL WHILE I AM ON THE HIGHWAY AND BECOME INVOLVED IN AN ACCIDENT AS I ATTEMPT TO GET IT OFF THE ROAD. THE TRANSMISSION FAILURE KEEPS THE ENGINE FROM OPERATING.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHUT DOWN AND THE SERVICE TRANSMISSION, CHECK ENGINE, AND PARK BRAKE INDICATORS ILLUMINATED. THE VEHICLE WAS TURNED OF AND RESTARTED AFTER A FEW MINUTES, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BROWN FORD (888-799-6294, LOCATED AT 483 NY-112, PATCHOGUE, NY 11772) WHERE THE TECHNICIAN REPROGRAMMED THE SOFTWARE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,786.

I HAVE RECEIVED 2 SAFETY RECALLS R40/NHTSA 15V-461 S 27/ NHTSA 16V-240 I HAVE TAKEN THE VEHICLE TWICE TO THE DEALER FOR THE BUCKING IN THE TRANSMISSION. I ATTEMPTED TO BRING IN THE VEHICLE EARLY AUGUST APPT. TODAY IS 7/25, I WAS TOLD BY THE DEALERSHIP THERE WAS TIME FOR AN OIL CHANGE, HOWEVER I NEED TO WAIT TILL 8/29 TO ADDRESS THE RECALLS. THE RECALLS SOUND URGENT AND I DRIVE EVERYDAY. THE DEALERSHIP IS MAKING ME WAIT OVER 1 MONTH. PLEASE HELP DEALER IS HUDSON CHRYSLER JEEP DODGE RAM 625 ROUTE 440 JERSEY CITY, NJ 07304 THANK YOU *TR

LIGHTS STARTED FLASHING ON DASH INCLUDING TRANSMISSION NEEDS SERVICE. THEN CAR JUST LOST POWER WHILE DRIVING . VERY DANGEROUS AS I HAD TO COAST ACROSS 3 LANES OF HEAVY TRAFFIC. LUCKILY OTHER DRIVERS WERE PAYING ATTENTION AND BRAKED FOR ME OR IT WOULD HAVE BEEN A BAD REAR END COLLISION. THE CAR TOLD ME TO RESTART IT. THAT ALLOWED ME TO DRIVE IT HOME WITH SERVICE TRANSMISSION LIGHT ON . MADE SERVICE APPOINTMENT IMMEDIATELY. WHEN I WENT TO TAKE IT SERVICE A WEEK LATER, THE CAR HAD RESET ITSELF!!! DEALERSHIP WAS ABLE TO RECALL THE FAILURE CODES

WHEN "SERVICE TRANSMISSION" INDICATOR GOES ON, THE TRANSMISSION BECOMES INEFFECTIVE AND VEHICLE LOOSES POWER. THE VEHICLE USUALLY REMAINS IN THIS CONDITION FOR SEVERAL HOURS BEFORE INDICATOR WARNING GOES AWAY AND TRANSMISSION BECOMES OPERATIVE. DEALERSHIP INSTALLED A SOFTWARE FIX BUT THE PROBLEM HAS REOCCURRED SINCE THE FIX. CONCERNED ABOUT SAFETY IF PROBLEM OCCURS AT HIGH SPEEDS OR IN HEAVY TRAFFIC. THE SEVERAL OCCURANCES TO-DATE HAVE ALL OCCURRED AT LOW SPEEDS. THE INTERNET IS FULL OF COMPLAINTS REGARDING THIS ISSUE

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE TRANSMISSION SERVICE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE INSTRUMENT PANEL SUGGESTED RESTARTING THE VEHICLE. THE VEHICLE WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 09/27/16*LJ *CN

SINCE PURCHASING THE CAR NEW, IT SPORADICALLY HESITATES WHEN I STEP ON THE GAS AND SOMETIMES IT LURCHES FORWARD. TWICE I HAVE ALMOST BEEN BROADSIDED WHEN PULLING OUT ONTO A HIGHWAY OR CHANGING LANES. I AM AFRAID TO DRIVE THE CAR IN TRAFFIC BECAUSE IT IS UNPREDICTABLE AND I CAME VERY CLOSE TO BEING HIT WITH MY GRANDSON IN THE CAR LAST MONTH. DRIVERS THINK I DELIBERATELY SLOW DOWN AND THEY GET ANGRY WITH ME. IN MY DRIVEWAY, SOMETIMES THE ENGINE JUST REVS INSTEAD OF MOVING THE CAR LIKE IT IS IN NEUTRAL BUT I HAVE IT IN DRIVE. OTHER TIMES I TRY TO SLOWLY PULL UP BEHIND A CAR AT A STOP SIGN AND THE CAR WILL LURCH FORWARD. IT IS LIKE THE CAR SHIFTS ITSELF INTO NEUTRAL AND IT DOESN'T MATTER IF I AM SITTING STILL IN THE DRIVEWAY OR GOING 70 MPH ON THE HIGHWAY. I HAVE SEEN THE TACHOMETER REV UP WHEN THIS OCCURS. I AM GOING TO BE HIT ONE OF THESE DAYS IF SOMETHING ISN'T DONE. I ASKED THE DEALER IF OTHER JEEPS ARE DOING IT AND HE SAID, "YES", BUT DIDN'T OFFER ANY SOLUTION. THERE HAVE ALREADY BEEN THREE RECALLS ON THIS MODEL AND YEAR FOR COMPROMISED UCONNECT COMPUTER SYSTEM, WINDSHIELD WIPER SHORTING PROBLEM AND LIFT GATE, BUT THEY ARE NOT LIFE THREATENING LIKE THE CURRENT PROBLEM. PLEASE HELP. THIS PROBLEM OCCURS AT LEAST ONCE A MONTH, BUT SOMETIMES DAILY....NO PATTERN OR REASON. IT CAN BE FIRST THING IN THE MORNING WHEN I PULL OUT OF THE GARAGE OR ON A LONG TRIP. USUALLY IT DOESN'T LAST LONG, BUT LONG ENOUGH TO LEAVE ME IN THE MIDDLE OF THE ROAD OR LANE CHANGE WITH ONCOMING TRAFFIC. I AM 67 YEARS OLD SO THIS IS NOT GOOD FOR MY HEART EITHER...IT SCARES ME TO DEATH. I DON'T WANT TO DRIVE IT ANYMORE, BUT I CAN'T AFFORD TO GET A NEW CAR AND IT'S THE ONLY TRANSPORTATION I HAVE. THE ODOMETER JUST TURNED OVER 21,000 MILES.

MY JEEP HAS BEEN IN THE SHOP TWICE IN 2 WEEKS FOR TRANSMISSION ISSUES, HARD SHIFTS LUNGING, LOST POWER ECT...THEY RETRAINED MY TRANSMISSION THE FIRST TIME & REPLACED THE VALVE BODY THE 2ND TIME. YET IT IS STILL NOT WORKING RIGHT.

WHEN I TURN WIPERS ON HIGH THEY SHUT OFF. CHRYSLER SAID THEY ARE GETTING A NEW BODY CONTROL MODULE. I HAVE BEEN WAITING SINCE JUNE 2016. I FEEL IT IS DANGEROUS AND IF THEY CAN'T FIX IT THEY SHOULD GIVE US S NEW CAR. I WAS DRIVING TO WORK IN HEAVY RAIN AND PUT MY WIPERS ON HIGH AND THEY QUIT!

TRANSMISSION SHIFTING VERY ROUGH.WHEN IT CHANGES GEARS IT JUMPS,LURCHES ABRUPTLY WHILE DRIVING

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE REPLICATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT PROVIDED.

WAS DRIVING ON HIGHWAY, WHEN THE "SERVICE TRANSMISSION" WARNING CAME ON. CAR WOULD NOT ACCELERATE. WAS ABLE TO PULL OVER. TURNED CAR OFF, SAT FOR A FEW MINUTES, RESTARTED CAR, "SERVICE TRANSMISSION" LIGHT WAS OFF, BUT SERVICE ENGINE LIGHT WAS ON AND REMAINED ON. WAS ABLE TO DRIVE CAR. THIS HAPPENED SEVERAL MORE TIMES, I HAVE TAKEN IT TO THE DEALER. WAITING TO HEAR BACK WHAT THE PROBLEM IS.

TRANSMISSION ELECTRONICALLY SHIFTED FROM DRIVE TO MANUAL, WHILE IN TRAFFIC, THREE TIMES SO FAR. SERVICE TRANSMISSION, SERVICE EMERGENCY BRAKE, TRACTION CONTROL OFF, AND MIL ILLUMINATED(CODE P0887 STORED). SOFTWARE UPDATES PREFORMED IN JULY. TRANSMISSION SHIFTS ERRATICALLY AT LOW SPEEDS SINCE UPDATES AND PROBLEM BACK IN OCTOBER OF 2016, WITH A REAR END COLLISION BARELY AVERTED.

THE CAR WILL RANDOMLY THROW CODE AND BEGIN FLASHING TRANSMISSION PROBLEMS. IT HAPPENED TO ME WHILE DRIVING ON A CITY STREET IN ALL 3 CASES. LUCKILY I WAS NOT YET ON THE HIGHWAY. THIS SEEMS TO BE RELATED TO THE RECALL THAT HAS NO SOLUTION. THIS IS NOT ACCEPTABLE. THE CAR BECOMES UNDRIVEABLE WHILE IN MOTION. I COMMUTE 85 MILES PER DAY ON A HIGHWAY WITH A 15 MO OLD BABY. THIS IS NOT SAFE. THERE IS NO SOLUTION. I WANT A WAY OUT OF THE CAR BEFORE SEEKING LITIGATION. THIS IS THE 3RD TIME THIS HAS HAPPENED IN 6 WEEKS.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AND MAKING RIGHT OR LEFT TURNS, THE TRANSMISSION MADE A KNOCKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,110. PARTS DISTRIBUTION DISCONNECT.

RECALL NUMBER 16V-529 HAS NOT BEEN REMEDIED FOR 3 YEARS, AND I'VE EXPERIENCED NUMEROUS ISSUES BECAUSE OF IT. JEEP WILL NOT LOOK AT IT FOR FREE DESPITE THE FACT THAT I'M AFFECTED BY THIS WARRANTY. MY CAR SHIFTS INTO NEUTRAL WHILE DRIVING FREQUENTLY, AND IT'S UNACCEPTABLE THAT THERE HAS NOT BEEN A FIX FOR THIS YET.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V240000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT NOTICED THAT THE PASSENGER SIDE TAIL LIGHT DID NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TAIL LAMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,382. UPDATED 11/07/16*LJ THE CONSUMER STATED THE NEW TAIL LIGHT DIDN'T FIX THE PROBLEM. THE LIGHT STARTED WORKING AGAIN ON OCTOBER 1, 2016. THE CONSUEMR OPENED HATCH TO PLACE SOME ITMES IN THE BACK, AND WHEN SHE SHUT IT, THE BLINKER STOPPED WORKING AGAIN. SHE OPEND THE HATCH AGIN, AND THE BLINKER STARTED WORKING AGAIN. UPDATED 12/13/16.*JB

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

2014 JEEP CHEROKEE, BOUGHT USED IN OCT 2015, WITH 32000 MILES. ON 10 JULY 2016, WHILE DRIVING UNDER 25 MPH ON A RESIDENTIAL STREET, SHUT OFF UNEXPECTEDLY, DISPLAYING "SERVICE TRANSMISSION IMMEDIATELY", WITH THE CHECK ENGINE ICON ILLUMINATED. VEHICLE THEN WAS PARKED AND SAT FOR 10 MIN APPROX, THEN STARTED AND DROVE APPROX 1/4 MILE TO HOME, TRANSMISSION LIGHT QUIT, BUT CHECK ENGINE LIGHT STILL ON. NEXT MORNING NO INDICATION OF ANY ISSUES, AND NO TRACE OF A PROBLEM, BUT NOW SHIFTS SLUGGISHLY INTO 2ND AND 3RD GEARS. WHAT IF THIS HAD HAPPENED ON INTERSTATE AT HIGHWAY SPEEDS? ALL WOULD BE DEAD IN VEHICLE!! I LIVE IN BEAVERCREEK OHIO AND JEEP NOW HAS APPROX 49000 MILES ON IT.

THE TRANSMISSION/GEAR BOX HAS BEEN CONSISTENTLY TERRIBLE AND HAS ONLY WORSENED WITH TIME. I HAVE HAD THE VEHICLE FOR 2 YEARS, AND THE TRANSMISSION JUST BANGS AROUND. MANY TIMES, I AM ON THE GAS AND TAP THE BREAKS TO RE-ACCELERATE TO HAVE THE TRANSMISSION SPIN, THEN ENGAGE AND BANG THE CAR FORWARD. I IMAGINE THE TRANSMISSION HAS ONLY A YEAR OR TWO LEFT BEFORE IT WILL NEED TO BE REPLACED.

VEHICLE DOESN'T IDLE AT STOP SIGNS OR LIGHT, OFTEN THE ENGINE SHUTS DOWN IF BRAKE IS APPLIED ABRUPTLY. WHEN SELECTING DRIVE FROM REVERSE THE VEHICLE ENGINE DIES AND SAME WITH TURNING LEFT OR RIGHT IF YOUR FEET IS NOT ON THE ACCELERATOR PEDAL. HAPPENS BOTH ON THE HIGHWAY OR AROUND LOCAL STREETS.

I HAVE A 2014 JEEP CHEROKEE. 3 RECALLS (SHIFTING, WIPERS AND LIFT GATE) STILL WAITING ON THE PARTS FOR THE LIFT GATE. MASSIVE SHIFTING ISSUES. LOW SPEEDS TRANSMISSION SLAMS INTO THE LOWER GEAR AND HESITATES TO SHIFT IN A HIGHER GEAR. SITTING IN A LINE THE CAR WILL JUMP FORWARD EVEN WITH FOOT ON THE BRAKE. DRIVING APPROX. 60 MPH ON INTERSTATE ROUNDED A CURVE, THE TRANSMISSION DID A WEIRD NOISE AND THE WHOLE CAR SHIFTED TO THE RIGHT, THE CAR SLAMMED INTO THE LOWER GEAR, ALMOST LOOSING CONTROL. IF YOU DO NOT COME TO A FULL STOP BEFORE TRYING TO ACCELERATE, THERE IS A 2 TO 5 SECOND HESITATION BEFORE IT WILL DOWNSHIFT AND GO FORWARD. I HAVE ALMOST GOTTEN INTO SEVERAL ACCIDENTS BECAUSE OF THIS. DRIVING DOWN A STREET AT APPROX. 25 MILES PER HOUR THE CAR ACCELERATED THEN DOWNSHIFTED ALMOST IMMEDIATELY CAUSING A WHIP LASH EFFECT. I HAVE HAD IT LOOKED AT THE DEALER EVERY TIME I HAVE TAKEN FOR A OIL CHANGE AND THEY SAY JEEP KNOWS IT A PROBLEM BUT DON'T KNOW HOW TO FIX IT. THEY DO UPDATES ON THE SYSTEM BUT NOTHING HAS HELPED. THIS LAST TIME MADE IT WORSE. HOW LONG DOES JEEP HAVE TO "KNOW" A PROBLEM EXISTS BEFORE THEY FIX IT OR BUY THEM BACK? DOES SOMEONE HAVE TO DIE? IT HAS BEEN VERY CLOSE SEVERAL TIMES. THERE HAVE BEEN SO MANY INCIDENCES ITS HARD TO PICK JUST ONE. THIS HAS BEEN A CONSTANT PROBLEM SINCE THE FIRST "UPDATE" ABOUT 6 MONTHS AFTER I BOUGHT THE VEHICLE. I HAVE A SPECIAL NEEDS CHILD, I DON'T HAVE THE MONEY TO TRY TO TRADE THIS CAR OFF AS UPSIDE DOWN AS I AM...I NEED SOME HELP.

WHILE DRIVING ON THE HIGHWAY AT 65 TO 70 MPH, MY CAR WOULD GO IN TO SAFE MODE THE MASSAGE SAID. "SERVICE TRANSMISSION" "SERVICE PARK BRAKE" THE ENGINE LIGHT AND TRACTION LIGHTS CAME ON TO. I HAD TO COAST OVER TO THE BRAKE DOWN LANE. I WOULD TURN THE CAR OFF WAIT FOR 2TO 3 MIN'S THEN RESTART THE CAR. ALL MASSAGES CLEARED BUT THE CHECK ENGINE LIGHT STAYED ON. THE NEXT DAY THE ENGINE LIGHT CLEARED I TOOK IT TO THE DEALER. HE SAID, NO LIGHTS NO CODES NO PROBLEM. THIS CONTINUED TO HAPPEN ABOUT 10 TIMES OVER 5 MONTHS. EVERY TIME THE CAR WENT IN FOR A RECALL I WOULD TELL THEM. THE SAME ANSWER, NO LIGHTS NO CODES NO PROBLEM. FINALE I HAD A PROBLEM WITH ELECTRICAL. AFTER 3 DAYS THEY FOUND A PINCHED WIRE IN THE MAIN HARNESS GOING THROUGH THE FIRE WALL. THIS SERVICE DEPARTMENT TOLD ME THE NEXT TIME THE CAR FAILED IN SAFE MODE ( DO NOT SHUT IT OFF ), HAVE IT TOWED WITH THE CAR RUNNING , THIS WAY THEY COULD CHECK THE CODES IN THE FAIL MODE. AFTER 5 MORE TIMES, IT HAPPENED WHEN THE DEALERSHIP WAS OPEN. THEY DID A SOFTWARE UPGRADE. A SOFTWARE 6 FLASH FOR TCM AND A PCM. 3 DAYS LATER ON JULY 4 IT HAPPENED 4 TIMES, THEN 4 TIMES GOING TO WORK AT NIGHT ON JULY 4 FOR JULY 5. THEN ON JULY 5 GOING TO THE DEALERSHIP . I HAD IT TOWED IN SAFE MODE. AFTER ABOUT 2 HOURS THEY CALLED ME. IT NEEDS A NEW TRANSMISSION. THEY SAID THERE ARE NONE IN THE USA, THEY ARE ON BACK ORDER, THERE IS NO TIME FRAME THEY CAN GIVE ME TO HOW LONG IT WILL TAKE. I DID GET A RENT A CAR, BUT MY WIFE AND I CAN NOT GO KAYAKING. NO RACKS ON RENTALS AND A SMALLER CAR DOES NOT DO FOR ME. NOW I HAVE A PAYMENT AND NO CAR NO TIME FRAME FOR WHEN I GET MY CAR BACK PULSE THE LIABILITY OF A RENTAL THAT JUST DOES NOT WORK FOR US.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERE VEERING WHILE BEING TOWED BY THE CONTACT'S MOTORHOME. THE CONTACT STATED THAT THE VEHICLE MUST COME TO A COMPLETE STOP IN ORDER FOR THE VEERING TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS WAS INFERIOR AND NEEDED TO BE REPLACED WITH AN UPDATED ONE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. ...UPDATED 09/19/16 *BF

I HAVE BEEN CALLING LOCAL DEALERSHIPS (ANCIRA AND INGRAM PARK) ON AND OFF SINCE JUNE/JULY OF 2016 AND EVERY TIME SOMEONE FROM THE SERVICE DEPARTMENT CLAIMS THEY'RE TOO BUSY TO SCHEDULE AND APPOINTMENT AND WILL CALL ME BACK IN A WEEK OR SO. NO ONE EVER CALLS ME BACK, SEEMINGLY REFUSING TO HANDLE THE RECALL.

MY CAR STALLS RANDOMLY (APPROXIMATELY EVERY 1000 MILES) WHILE I'M DRIVING (IN MOTION). THERE IS NO WARNING. THIS LAST TIME THE CAR STOPPED WHEN I WAS TRAVELING 70 MILES PER HOUR ON HWY 5 - JUST DIED RIGHT IN THE LANE!! IT HAS ALSO STALLED AT BUSY INTERSECTIONS, ON ONRAMPS, HUGE HILLS ETC. I FINALLY - AFTER 10 VISITS TO THE JEEP REPAIR SHOP - UNDERSTAND FROM THE DEALERSHIP THAT THE CAR NEEDS A NEW ENGINE TO FIX THE PROBLEM. BUT THEY SAY THIS IS ACCEPTABLE UNDER JEEP GUIDELINES AND WON'T PAY FOR THE NEW ENGINE... I'VE PUT OVER 20 QUARTS OF EXPENSIVE SYNTHETIC OIL IN MY CAR OVER THE PAST YEAR AND NEVER KNOW IF THE CAR WILL BE SAFE TO DRIVE. THIS IS THE WORST CAR I'VE EVER HAD AND I'M DISGUSTED WITH JEEP. BY THE WAY - I JUST FOUND OUT IT NEEDS A FIFTH RECALL - PART STILL IN DEVELOPMENT (AS ALWAYS). WHEN I ASKED THE WOMAN WHO TOLD ME OF THIS NEW DEVELOPMENT, SHE COULDN'T EXPLAIN WHAT THE RISK IS WHILE WE WAIT FOR THE NEW PART. IN 2 1/2 YEARS OF OWNING THIS PIECE OF CRAP CAR, I'VE HAD FIVE RECALLS AND OVER A DOZEN STALLS... I'M SO ANGRY AND BUMMED.

I WAS BACKING OUT OF A PARKING SPACE AND MY CAR REFUSED TO GO INTO REVERSE, BUT WOULD GO FORWARD INSTEAD. I ENDED UP HAVING TO STOP THE ENGINE AND RESTART THE CAR IN ORDER TO GET IT TO GO INTO REVERSE. A WEEK LATER, I WAS DRIVING AND STOPPED FOR A MINUTE BY PUTTING MY FOOT ON THE BRAKE AND WHEN I WENT TO CONTINUE MY CAR WOULD NOT GO FORWARD. CARS WERE HONKING THEIR HORNS AT ME BUT I COULD NOT GET IT TO GO FORWARD. FINALLY I LIGHTLY TOUCHED THE IGNITION SWITCH AND THE CAR PROCEEDED TO DRIVE FORWARD. WHEN I SPOKE TO THE DEALERSHIP AFTER THE FIRST INCIDENT, THEY SAID THAT I WOULD HAVE TO REPRODUCE THE PROBLEM AT LEAST 5 TIMES BEFORE THEY WOULD ADDRESS IT. BOTH INCIDENTS HAPPENED WHILE I WAS IN BUSY AREAS IN OUR TOWN.

EXPERIENCING HARD SHIFTS IN THE ZF 9-SPEED TRANSMISSION. THIS ALSO INCLUDES A DELAYED 1ST GEAR INITIATION, IT REGULARLY TAKES UP TO A SECOND FROM WHEN THE PEDAL IS DEPRESSED TO WHEN 1ST GEAR GETS INITIATED. OFTEN GET HARD SHIFTS IN 2ND AND 3RD GEAR AS WELL. THESE EVENTS OCCUR ON A REGULAR BASIS.

VEHICLE HAS CUT OFF WHILE DRIVING, UNEXPECTEDLY ON 6 OCCASIONS. THE VEHICLE LOSES POWER, STEERING BECOMES STUFF, AND THE DRIVER DASH SHOWS A MESSAGE TO SHIFT TO NEUTRAL WHILE ACTIVELY IN DRIVE. AFTER SEVERAL ATTEMPTS AT A RESTART, THE VEHICLE EVENTUALLY RESUMES NORMAL DRIVING. THIS HAS OCCURRED IN MY PERSONAL VEHICLE, AS WELL AS A RENTAL VEHICLE.

TRANSMISSION ISSUES. BROUGHT TO THE DEALER TWICE IN ONE WEEK.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT LOST CONTROL OF THE VEHICLE AND ENDED UP IN A DITCH ON THE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V5229000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

REFERENCE TO RECALL NOTICE S55/NHTSA 16V-529: TRANSAXLE WIRE HARNESS; IT HAS BEEN THREE -TO- FOUR MONTHS SINCE I HAD BEEN NOTIFIED OF THE RECALL CONCERNS. THE DEALERSHIP HAS FAILED TO CORRECT THE PROBLEM.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE BURNED AN EXCESSIVE AMOUNT OF OIL AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 32089788. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS OR ACCELERATING FROM A STOP, THE VEHICLE JERKED, LOST POWER, AND SHUT DOWN. IN ADDITION, THE SERVICE SHIFTER INDICATOR ILLUMINATED. THE VEHICLE RESTARTED AND WAS TAKEN TO CLASSIC CHRYSLER JEEP DODGE RAM OF DENTON (940-230-2351, LOCATED AT 4984 S INTERSTATE 35, DENTON, TX 76210) WHERE THE SOFTWARE WAS UPDATED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.

I HAVE A 2014 JEEP AND EVERY TIME I DRIVE THE TRANSMISSION SLIPS GEARS, MOSTLY IF I AM SLOWING DOWN BUT IT ALSO DOES IT WHEN I AM ACCELERATING. I HAVE HAD THIS PROBLEM FOR ABOUT 2 YEARS NOW AND THE DEALER SAYS IT NOTHING TO WORRY ABOUT. I ALSO HAVE A PROBLEM WITH THE AIR BAG LIGHT IT KEEPS COMING ON AND OFF I HAVE TOLD THE DEALER ABOUT THIS AND IT HAS TAKEN THEM MONTHS TO FINALLY LISTEN TO ME. THEN I FIND OUT THAT THERE IS AND ELECTRICALL PROBLEM, HONESTLY WHAT ELSE CAN GO WRONG. I MEAN SERIOUSLY 6 RECALLS ALREADY AND I AM SURE THERE IS NO NEED FOR THIS. TO BE QUITE HONEST I WAS TOLD TODAY THAT MY CAR WAS NO SAFE TO DRIVE SUE TO THE ELECTRICAL ISSUE.

WHEN THE VEHICLE IS IN DRIVE, IT WILL GO INTO NEUTRAL SAFETY MODE. THIS WILL NOT ALLOW THE VEHICLE TO MOVE. IT HAS DONE THIS ON 4 SEPARATE OCCASIONS. EACH TIME STRANDING THE VEHICLE IN THE MIDDLE OF THE ROAD AND ON 3 OF THE OCCASIONS THE POLICE HAVE BEEN CALLED TO ENSURE SAFETY. IT HAS TO BE TOWED BACK TO THE DEALER AND THE FIRST AND THIRD TIME WE HAVE BEEN TOLD THE VALVE BODY NEEDED REPLACED. THE FIRST TIME WAS IN JAN OF 2016 AND IT WENT UNTIL MAY BEFORE THE 2ND TIME OCCURRED. WE NOW HAVE HAD THE VEHICLE IN THE GARAGE FOR ALL BESIDES 2 WEEKS UNTIL IT HAS DONE IT FOR THE 4TH TIME. THE THIRD TIME WE HAD IT FOR 3 HOURS. WE WERE TOLD CHRYSLER WOULD NOTT REPLACE THE TRANSMISSION ON THE LAST VISIT. THERE HAVE BEEN MANY REPORTS OF TRANSMISSION PROBLEMS REPORTED TO CHRYSLER AND THAT THEY ARE AVOIDING A SERIOUS SAFETY ISSUE WITH THESE VEHICLES. WHEN THESE VEHICLES GO INTO NEATRAL SAFETY MODE. IT LEAVE THE OPERATOR WITHOUT A MEANS TO MOVE OUT OF TRAFFIC.

THE TRANSMISSION ON THIS CAR MAKES IT A DEATH TRAP. I HAVE EXPERIENCED: THE CAR NOT TURNING ON OR SHUTTING OFF ON ITS OWN (WHILE DRIVING) DUE TO NOT ENOUGH OIL IN THE ENGINE, LUNGING, DELAYED ACCELERATION, MISSING GEARS WHEN SHIFTING, LOUD BANGS AND NOISES WHEN SHIFTING, INDICATOR LIGHTS MALFUNCTIONING, THE LIST GOES ON. I HAVE BEEN TO THE DEALER ON NUMEROUS OCCASIONS (EXCLUDING THE 6 TIMES FOR RECALLS) AND THEY DON'T EVEN KNOW HOW TO FIX THESE ISSUES. I CAN'T DRIVE THIS CAR BECAUSE I'M SCARED I'LL DIE I CAN'T SELL THIS CAR BECAUSE IT HAS LOST ALL VALUE I CAN'T AFFORD ANOTHER CAR RIGHT NOW

THIS CAR IS AN ACCIDENT WAITING TO HAPPEN! THE TRANSMISSION (I-4 SPECIFICALLY FOR ME) BUCKLES AND LUNGES IN GEARS 1-3. IT GETS STUCK IN GEAR, IT GOES INTO 2 GEARS AT THE SAME TIME. IT HAS GOTTEN STUCK ON THE ACCELERATION. I AM TERRIFIED TO DRIVE THIS CAR IN TRAFFIC, OR ANYWHERE I NEED TO GO SLOWLY SINCE IT DOES NOT ALWAYS RESPOND WHEN I BRAKE OR GIVE IT GAS. I WOULDN'T PUT MY WORST ENEMY IN THIS CAR! THE TRANSMISSION PROBLEMS STARTED ON SAY 1 WITH 100 MILES ON THE CAR, AND HAVE KEPT GOING FOR THE PAST 2.5 YEARS. I HAVE HAD A TRANSMISSION REPLACEMENT AND THAT DID NOT HELP.

MY JEEP CHEROKEE LATITUDE HAS BEEN PLAGUED WITH TRANSMISSION PROBLEMS. AT 20,000 MILES TRANSMISSION JERKED AND CAUSED THE CAR TO BASICALLY STOP UNEXPECTED ON THE ROAD. DEATH TRAP! I'M AT 45,000 MILES AND BACK STARTING TO GO OUT AGAIN. THIS VEHICLE HAS MAJOR TRANSMISSION ISSUES AND IT'S NO SECRET. A LADY EVEN STOPPED ME IN HOLLYWOOD AND PULLED UP NEXT TO ME AND ASKED IF I EVER EXPERIENCED JERKING AND STOPPING WITH THE VEHICLE. ARE YOU KIDDING ME THIS IS SO RAMPED AND NEEDS TO BE FULLY RECALLED BEFORE PEOPLE GET KILLED!

TRANSMISSION FAILED WHILE DRIVING AT ABOUT 60 MPH ON A HIGHWAY. LOST POWER, LOST POWER STEERING. COULD BARELY STEER CAR TO THE SIDE OF THE ROAD. TURNED OFF, WAITED, RESTARTED AND IT RAN FINE. SERVICE TRANSMISSION LIGHT CAME ON FOR A WHILE, THEN WENT OFF AFTER ABOUT 50 MILES. THIS HAPPENED FOR THE SECOND TIME ON JUNE 27, 2016. AFTER THE FIRST TIME SEVERAL MONTHS AGO WE TOOK THE VEHICLE TO THE DEALERSHIP FOR A SOFTWARE UPDATE, THIS IS REALLY DANGEROUS. LOSING POWER AND POWER STEERING WHILE TRAVELING DOWN A HIGHWAY AT 60 MPH COULD RESULT IN AN ACCIDENT IF IT HAPPENED IN TRAFFIC. LUCKILY FOR US, TRAFFIC WAS LIGHT SO WE WE ABLE TO GET OFF THE ROAD ON BOTH TIMES THIS HAS HAPPENED. MUST BE A SOFTWARE DEFECT, AS THE ENGINE IS RUNNING FINE.