There are 31 owner-reported suspension complaints for the 2015 Jeep Cherokeein NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
4wd overheating. Owned this Jeep for 8 years and had it in multiple (5x plus) times for service 4wd code. 2 different dealerships cannot fix the issue. Now they are telling me just drive it and not worry about it or trade it in. It smells hot and something burning. I have the life time max care warranty on it. The codes I get are the 4wd is unavailable overheated and service 4wd. They have replaced multiple parts and still not working. I will be just sitting idle and it comes on.
1. The Motor Mounts, Esim, Struts, and Transmission, it is available for inspection 2. When driving, it "kicks" when switching gears, at redlights, it will tell me to put the vehicle in park, I have to stay at the light, put it in park, then in drive. Sometimes I will have to restart the vehicle 3. Confirmed by Automotive shop, information available upon request 4. Inspected by automotive shop 5. No warning lamps, just the check engine light and gas cap light when the problems started. This has been ongoing for months. Over $1000 worth of repairs that need to be completed
Service shifter light Service shifter light came on and gear shift lights are all red; Reverse, Park, Neutral, Drive. Then a warning message flashed to service the air bag system and the 4wd needs servicing. This has happened three times. The first time it happened was at a stoplight. The second time it happened I could not leave a parking lot. The third time it happened I barley got it toy destination to park it. I have researched that this tends to be a problem with jeeps.
-transmission sporadically slams into gear while changing gears. Feels like you got rear-ended. -Issues with front drivers side metal grinding noise.... Had it fixed @ the dealership.... 6 months later it's back.
Car has been jerking almost immediately after buying it brand new. They supposedly "fixed" the problem but jerking has not stopped. it hesitates when trying to accelerate most times and when it shifts into gear it thrusts/jerks so hard. Vehicle has stalled on me numerous times in traffic while coming to a stop. very afraid to even drive it. It shifts into neutral while driving or turning. it completely shuts off sometimes while in traffic or turning. cars had to slam on brakes to prevent from hitting me. this happened on several occasions. had to get the motor mounds and transmissions mounds replaced. Driving down the highway changing lanes wheel felt like it locked up. getting off the interstate was very hard and scary. steering wheel would not let me turn completely. get it home after wrestling with it. turn it off, to see what the problem was thinking I need power steering. tried turning it bac on NOTHING! get it towed, needed a water pump, but found that my motor and transmission mounds needed replaced. after complaining about the jerking movement for so long dealership said it wasn't the transmission and it wasn't going to be covered under warranty. I put too much money into this what supposed to been a new car to have so many problems from the jump. why is their not a recall on this whole vehicle????? Have all these issues but no recalls but 1 has been made. or I should say campaign. all these complaints about this particular car but no remedies for it. not even when they "update" "fix" it. too may problems. this is the worst car I've had. used cars didn't give me this much trouble. I need to be reimbursed for all the problems i should not have had from a new car. and not covered under warranty at all. clearly it has transmissions issues and engine issues. just wasting my time going to get these "fixes" for it not to be fixed not once. the date below is not the first time. it's only the most recent that my car has stalled, jerked and shut down. horrible car
I OWN A 2015 JEEP CHEROKEE SPORT WITH 104K MILES. BOTH REAR KNUCKLES NEED REPLACED AND THE BUSHINGS IN THE PASSENGER SIDE IS SEVERELY WORN MORE THAN THE OTHER. THERE ARE NO LOCAL DEALERS WHO CAN GET THEM AS THEY ARE BACK ORDERED THROUGH CHRYSLER. ONE DEALER IS SHOWING 30+ ORDERED THROUGH THEIR DEALERSHIP ALONE. I HAVE EVEN CONTACTED CHRYSLER CORPORATE DIRECTLY WITH NO LUCK OR ADDITIONAL INFORMATION. MY LOCAL TECHNICIAN SAID THIS IS A MAJOR ISSUE ESPECIALLY WITH WINTER COMING TO MY AREA AND THAT IS MAY CAUSE THE VEHICLE TO NOT BE ABLE TO CONTROL AS INTENDED. THE PART IS UNAVAILABLE EVEN THOUGH IT IS A MAJOR SAFETY ISSUE! THE PART # PROVIDED FROM THE DEALERS IS 5090072AE. WHILE RESEARCHING VARIOUS SITES FOR ANOTHER SOURCE, I AM ONLY ABLE TO FIND 5090072AD, WHICH LOOKS LIKE THE RIGHT PART BUT DOES NOT MATCH PART NUMBERS. HOW DO I GET A PART THAT MY VEHICLE REQUIRES TO FUNCTION SAFELY AND KEEP MY FAMILY SAFE (NEW BORN CHILD) WHEN THE MANUFACTURER WON'T PROVIDE ME THE PART OR GIVE ME AN UPDATE ON WHEN ONE WOULD BE AVAILABLE.
ON A SUNDAY THE 25TH OCTOBER MY VEHICLE WAS PARKED AT HOME GETTING READY TO GO TO THE SHOPS DIDN'T WANT TO GO FORWARD BUT IT WAS AUTOMATICALLY REVERSING. IT CHANGED TO LOW GEAR AND DIDN'T WANNA INCREASE SPEED ABOVE 40KM/HR, IT DEACTIVATED ALL SENSORS. IT LOST POWER AND STARTED JACKING BUT WAS ONLY REVERSING. I CALLED JEEP SA SANDTON ON MONDAY AS IT DID THE SAME THING THEY SAID IT MUST BE TOWN MUST TOWED. ON ARRIVAL I WAS TOLD M VEHICLE HAS PTU PROBLEM, IT IS NOT TRANSMITTING POWER TO THE FRONT WHEELS. AND I NEED TO PAY FOR REPLACEMENT OF PTU. I ASKED WHAT CAUSES THIS PTU, THE SERVICE GIRLS SAID SHE DOESN'T KNOW. I GOOGLED AND DISCOVERED THAT MY VEHICLE WAS RECALLED FOR THIS PTU SOFTWARE UPDATE BECAUSE THESE CARS EXPERIENCE THIS PROBLEM. BUT NO ONE INFORMED ME DESPITE THAT MY CAR WENT FOR A SERVICE WITH JEEP IN MAY. THE DEALER AND FCA JOHANNESBURG IS REFUSING TO FIX THE DAMAGE AND TO UPDATE THE SOFTWARE, THE CAR HAS BEEN WITH THEM FOR 2 WEEKS, AND I AM TOLD I NEED TO PAY, WHILE THE INFORMATION IS CLEAR THAT THE RECALL WAS WORLDWIDE, AND IRRESPECTIVE IF YOUR CAR IS STILL UNDER WARRANT OR NOT THE PTU NEEDS TO BE UPDATED AND REPLACED BY DEALER FREE OF CHARGE.
I WAS DRIVING CAME TO A STOP A STOP SIGN, I STARTED TO GO AND MY JEEP JUST STOPPED IN THE MIDDLE OF AN INTERSECTION. IT WOULDNT MOVE OR ROLL. I GAVE IT GAS AND IT JUST RUM THE ENGINE UP. IT WOULDN'T MOVE AND CARS WERE COMING AT ME. IT SCARED ME. I ALMOST GOT HIT BY A CEMENT TRUCK. LIGHTS ON ALL THE SHIFTING LIT UP. SERVICE 4 WHEEL DRIVE LIGHT CAME ON. MILEAGE STARTED FLASHING. SOME LIGHT WITH CAR AND WAVY ROADS LIGHT CAME ON. IT JUST STOPPED ROLLING WHILE DRIVING .2015 JEEP CHEROKEE LATITUDE ONLY 69,000 MILES.
ZF 9 SPEED TRANSMISSION, IT IS NOT SAFE TO OPERATE IN A LOW SPEED CITY DRIVING CONDITION, AT A LOW SPEED WHEN I PRESS GAS CAR WONT MOVE AND THEN SUDDENLY CAR JUMPS . JUST LIKE WHEN YOU RELEASE CLATCH IN A MANUAL CAR AT A HIGH RPM ,
SERVICE SHIFTER
REAR CONTROL ARM LOOSE, KNUCKLE IN ARM DAMAGES AND REAR BOTH NEW REAR TIRES DAMAGED. THE REAR END HAD NO TORQUE, TRACTION OR CONTROL AND WAS SWAYING FROM SIDE TO SIDE. THE VEHICLE IS CURRENTLY BEING REPAIRED FOR $2400.00
LEAKING FRONT STRUT. I'VE BEEN TO 2 DEALERS AND CANNOT GET THE STRUTS. I'M TOLD THAT THEY'RE ON BACK ORDER FOR 6 MONTHS. IF THEY CAN'T KEEP THE STRUTS IN STOCK ANYWHERE, THERE MUST BE SOMETHING WRONG WITH THE STRUTS. OUR JEEP ONLY HAS 56,000 MILES.
WHILE BEING TOWED BEHIND MOTORHOME, THE FRONT "LOAD BEAMS" ON JEEP CAME APART. LUCKILY, THIS DID NOT OCCUR ON HIGHWAY AT HIGH SPEEDS AS IT COULD HAVE CAUSED SERIOUS ACCIDENT.
FIRST THE REAREND WENT OUT AT 75000 MILES THEN THE TRANSMISSION WENT OUT 79000 MILES ON THE HWY AND I ALMOST GOT REARENDED. THIS VEHICLE HAS BEEN ONE ISSUE AFTER THE OTHER. THERE IS ALSO A WOBBLE IN THE FRONT END.
SINCE I PURCHASED THE VEHICLE THE REAR WINDOW HAVE NEVER GONE DOWN SEEN THE DEALER AND A JEEP DEALERSHIP (F.X. CAPRARA WATERTOWN, NY 13601 ). I HAVE ALREADY REPLACE THE FRONT LEFT BALL JOINT AND NOW THE FRONT RIGHT BALL JOINT NEEDS TO BE REPLACE. I HAVE ROUGHLY 55000 MILES ON THE VEHICLE. I NOTICE THE NOISE MOSTLY WHEN TURNING THIS HAS BEEN AN ON GOING ISSUE SINCE PURCHASE
THE DEALERSHIP ATTEMPTED TWO SOFTWARE UPDATES AND TOLD ME THEY COULDN'T FIX IT WHEN I WENT BACK THE THIRD TIME FOR THE TRANSMISSION NOT SHIFTING PROPERLY. I ALSO HAD A CLUNKING NOISE IN THE FRONT END THAT WAS FIXED WITH THE NOISE RETURNING SHORTLY AFTER THE WARRANTY EXPIRING. THE VEHICLE CONTINUES TO MISS DOWNSHIFTS AND DOES NOT SHIFT PROPERLY WHEN TRYING TO ACCELERATE.
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE DROVE OVER A BUMP IN THE ROADWAY AND EXPERIENCED THE DEATH WOBBLE. THE CONTACT AND AN INDEPENDENT MECHANIC PERFORMED A TEST DRIVE HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT TWO DAYS LATER WHILE DRIVING 55 MPH, THE VEHICLE DROVE OVER A BUMP AND EXPERIENCED THE DEATH WOBBLE AGAIN. THE CONTACT TOOK THE VEHICLE TO V&H AUTOMOTIVE (2414 N CENTRAL AVE, MARSHFIELD, WI 54449, (715) 387-2545) AND THE MECHANIC REPLACED THE STEERING DAMPER CONTROL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH AND GOING AROUND A CURB OF, THE VEHICLE DROVE OVER A BUMP IN THE ROADWAY AND THE FAILURE RECURRED CAUSING THE TOOLBAR TO FRACTURE AND THE CABLE BARS AND TOOLBAR TO DETACH. THE CONTACT CONTACTED THE MANUFACTURER AND THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 200.*DT CONSUMER STATED DEALER FIXED THE STEERING DAMPER CONTROL AND THE MANUFACTURER REIMBURSED THE CONSUMER BUT INCIDENT HAPPENED AGAIN. THE LATEST INCIDENT THAT OCCURRED WAS JEEP BROKE THE TOW BAR AND SAFETY CABLES AND ENDED REAR ENDING A MOTOR HOME TWICE.*JB
BLUE OX BX1136 VERSION 0 BASEPLATES WERE USED ON THIS CAR TO PULL IT BEHIND A MOTORHOME. THE BASEPLATE DESIGN PLACED EXCESSIVE STRESS ON THE JEEP'S ALUMINUM FRAME COMPONENTS THAT RESULTED IN THEIR WELDS TO FATIGUE, CRACK AND FAIL AND INCREASED THE PROBABILITY THAT THE JEEP COULD DETACH DURING TOWING. A DETACHED CAR IS A SIGNIFICANT HAZZARD TO VEHICLES AND PEOPLE. BLUE OX HAS SINCE REVISED THE DESIGN OF THE BASEPLATES TO REDUCE THE STRESS APPLIED TO THE ALUMINUM FRAME COMPONENTS, BUT DID NOT NOTIFY ME OF THE DESIGN REVISION. I ONLY LEARNED OF THE REVISION AFTER MY FRAME COMPONENTS HAD FAILED AND I WAS AT SIGNIFICANT RISK OF LOSING THE CAR DURING TOWING. IN ADDITION, I HAVE INSPECTED ONE OTHER CHEROKEE USING THE SAME DESIGN BASEPLATES AND FOUND THAT THEIR ALUMINUM FRAME COMPONENTS HAVE FAILED SIMILAR TO MINE. I BELIEVE THAT BLUE OX NEEDS TO IMMEDIATELY NOTIFY ALL OWNERS OF THE BX1136 ORIGINAL DESIGN BASEPLATES AND ISSUE A RECALL.
I BOUGHT MY JEEP WITH 12,000 MILES. I HAVE TAKEN IT TO THE DEALER 3X SO FAR FOR THE SAME EXACT ISSUES. TRANSMISSION CLUNKING, LURCHING, WONT DOWN SHIFT AT LOW SPEEDS. WHEN IN TRAFFIC BELOW 20MPH SOME TIMES IT REVS FOR A FEW SECONDS AND DOESN'T MOVE AND THEN THE VEHICLE LURCHES FORWARD. SOMETIMES IT JUST HAS NO ACCELERATION LIKE ITS STUCK A FEW GEARS TOO HIGH. THE SHIFT GOING INTO 5TH GEAR SOMETIMES FEELS LIKE I GOT REARENED IT SHIFTS SO HARD. WHEN THIS HAPPENS THE VEHICLE JERKS BACK AND FOURTH AND HAS A METALLIC BANG GOING INTO 5TH. THE 5TH GEAR HARD SHIFT IS INTERMITTENT. THE BOGGING, LURCHING AND REFUSAL TO DOWN SHIFT AT SLOWER SPEEDS IS CONSTANT. DEALER HAS YET TO BE ABLE TO DO ANYTHING BUT COMPUTER UPDATES. THEY SAY ITS "NORMAL". IT IS VERY DANGEROUS IN TRAFFIC BECAUSE YOU NEVER KNOW WHAT ITS GOING TO DO WHEN YOU TRY AND ACCELERATE. I CAN'T COUNT THE NUMBER OF TIMES I HAVE TRIED TO CROSS IN BETWEEN TRAFFIC AND THE TRUCK REFUSES TO GO OR JUST MOVES AT A TURTLE SPEED.ONCE I PRESS THE ACCELERATOR HARD ENOUGH IT WILL DOWN SHIFT HARD ENOUGH TO BREAK THE TIRES LOOSE AND PEEL OUT WHEN IT LURCHES AHEAD. IT IS VERY TROUBLING AND I DON'T WANT TO LET ANYONE BESIDES MYSELF DRIVE IT BECAUSE I DONT WANT THEM TO GET IN AN ACCIDENT. I CAN ALSO ASSUME THAT ALL OF THESE HARD SHIFTS ARE CAUSING A LOT OF PREMATURE WEAR ON MY DRIVE TRAIN. ITS LIKE PUTTING THE CAR IN NEUTRAL, REVVING IT UP AND THEN SLAMMING IT INTO GEAR. IT IS A DAILY OCCURENCE.
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 20 MPH, THE VEHICLE BRAKED INDEPENDENTLY DUE TO THE WHEELS TURNING INWARDS TOWARDS THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A DITCH. THE VEHICLE WAS TOWED TO GATOR CHRYSLER JEEP (8040 SOUTH HARBOR CITY BLVD. MELBOURNE, FLORIDA 32901), BUT WAS NOT DIAGNOSED. THE INSURANCE AGENCY DIAGNOSED THAT THE LOWER CONTROL ARM FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT AN INDEPENDENT MECHANIC TO INSPECT THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. ..UPDATED 07/20/17 *BF ..UPDATED 08/22/17 *BF *JS THE CONSUMER STATED THE VEHICLE WAS TRADED IN AFTER REPAIRS DUE TO THE VEHICLE STEERING BEING UNEASY. *TR
Showing 1–20 of 31 complaints
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026