2016 Jeep Cherokee Complaint Log

There is an open recall for 2014 -2016 Jeep Cherokees for a problem with the power liftgate module. My vehicle is a 2016 Cherokee but it is not included in the recall. The liftgate module in my vehicle is being replaced right now for the same issue in the recall , water intrusion. I would like to know why vehicle is not included in the recall .

I have a 4x4 disengagement warning light and all reviews I have researched say you have to replace the rear transfer case. I bought this car October 2025 111000 miles on it 5 months in I have had to replace a shifter cable, the oil filter housing and now this rear ptu. The srv 4x4 light comes and goes. This could be electrical for poorly made un serviceable parts. I have read and researched miles of threads on this problem. I and many hard working men and women have been affected by these issues. I have never felt this angry about owning a vehicle that is in great shape and is utterly failing to to the lack of mechanically sound products that used in these jeep brand vehicles.

The contact owned a 2016 Jeep Cherokee. The contact stated that twenty minutes after her husband parked and turned off the vehicle in a parking lot, the vehicle caught fire while unoccupied. There was no warning light illuminated. The contact stated that she noticed sparks coming from beneath the rear driver's side taillight before the vehicle caught fire. The fire consumed half of the vehicle, causing extensive damage. The firefighters arrived and extinguished the fire. There were police and fire department reports filed. The fire department informed the contact that the fire was caused by an electrical failure. The vehicle was towed to a collision center, but was not yet deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.

A “Service 4WD” warning light is currently illuminated on the dashboard. The front axles and shock/strut assemblies have already been replaced; however, the warning light remains on. The dealership has diagnosed the issue as a failed Power Transfer Unit (PTU). I was informed that many vehicles of similar make, model, and year are covered under a recall for this issue, but my specific vehicle is not included. The estimated repair cost is approximately 4,000. This presents a significant safety concern, as the failure can result in a complete loss of power and loss of parking brake functionality.

From airbags all of them. yes its available for inspection. the airbags deployed while I was driving and I couldn't control the car and ended up in a ditch. yes we were put at risk as well as others on the road. Nobody has inspected vehicle at this time. no prior issues or warnings. It deployed without any warnings. There was NO cause for this to happen, No impact when this ocured.

I was stopped at a traffic light and when it tire we green I was unable to drive as the emergency brake was holding the vehicle. I was unable to release it. Car would not go forward or backwards. Finally was able to drive after disconnecting battery for a few minutes. Drive directly to repair station. They changed the e brake switch, and the motor on one side of rear brake and the caliper also. Was working for less than one day and I am still experiencing the problem. The service brake light is still on dashboard.

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle sputtered, jerked, and hesitated while depressing the accelerator pedal. The message "Service 4WD" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed with an inoperable PTU actuator. The dealer was contacted and provided an estimate for the repair. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 81,900.

We own a 2016 Jeep Cherokee and have been experiencing ongoing issues with the transmission and acceleration. The vehicle will sometimes hesitate or lag when pressing the gas pedal. There are situations where you try to accelerate and the vehicle does not respond right away. This has created safety concerns while driving. There have been multiple instances where the vehicle did not move as expected when attempting to pull into traffic or accelerate from lower speeds. When you press the accelerator, you expect the vehicle to go, but instead there is a delay or lack of power. This has nearly resulted in accidents due to oncoming traffic. The problem happens most often at normal city / street speeds, especially when accelerating from a stop or at low speeds. The vehicle feels like it struggles to shift or deliver power. We have also noticed hesitation at higher speeds, but the main issue is during everyday driving. No crash has occurred, but the hesitation and inconsistent response make the vehicle feel unsafe and unreliable.

WHILE STOPPED AT STOP SIGNS OR STOP LIGHTS THE EMERGENCY PARKING BREAK WILL ENGAGE AND UNABLE TO TURN OFF WITH OUT RESTARTING VEHICLE.

The parking brake will sometimes activate while driving the vehicle, I happens twice driving loosing control of the vehicle.

Intermittent 4wd servicing displaying with no error codes when diagnosed. Loss of acceleration when displayed. Additionally there is a small vapor leak that cannot be found and the

The PTU was bad and was replaced by the dealership under Chrysler extended warranty. The dealership then said the transfer case module and motor needed to be replaced and while at the dealership replacing those components they informed me that the rear differential axle is bad resulting from the bad PTU

UNKNOWN: Not had problems since I got it. 66000 miles on it and now it’s losing electrical power at random. I’ll be driving normally, but my dash will go black, all lights go out and the engine will go into neutral. When I let off the throttle and coast, it will come back to life and go back to normal.

Transmission, yes it’s available for inspection I was on the highway driving approximately 70 MPH going up hill, and my car starts to downshift and lose power on a high traffic highway without warning no lights flickered or anything Yes it was seen by dodge dealership No it was not inspected by the manufacturer or others No, The check engine came on Approximately 15 minutes AFTER the failure. so no warning before it started to downshift so I could pull over!

Transmission was replaced at 20k miles it has still continue to stall while driving causing hard shift and stalling in the middle of the road almost causing accidents.

Power Transfer Unit needs to be replaced. I took vehicle to repair shop for noise in left front tire. They informed me that the unit needs to be replaced. They checked for recall will a Chrysler Dealer. The recall does not apply to this vehicle. I purchased this vehicle new from a Chrysler Dealer in CT. The repair shop informed me that the PTU unit in my car is a used one from a Junkyard, the said it has writing on it that junkyards use to identify parts. I never had it replaced so it had to come from the dealer like that.

THERE IS A WHINING NOISE WHEN I AM DRIVING DOWN THE ROAD FOR ANYWHERE BETWEEN 3-6 MINUTES USUALLY THEN IT STOPS. THEN MAINLY WHEN I START AFTER A STOP IT START UP AGAIN. ONCE IN A WHILE IT WILL JUST START WHINING AT ANY SPPED. I TOOK IT IN TO GET SERVICED AS MY SRV4WHDRV LIGHT CAME ON. DEALERSHIP WHERE I BOUGHT THE 2016 CHEROKEE LATITUDE IN SEPT. 2015 TOLD ME I NEED A PTU UNIT. COST OF ABOUT $3500.00. ISSUE IS THEY TOLD ME THEY HAVE HAD ONE ON ORDER SINCE APRIL 2025 FOR ANOTHER CUSTOMER AND PART IS STILL ON BACK ORDER. I LOOKED ON JEEP/MOPAR FORUMS AND THIS SEEMS TO BE A VERY COMMON ISSUE. ARE THERE NO RECALLS ON IT. NOISE STARTED ROUGHLY IN JULY OF 2025, AND WHILE GETTING OIL CHANGED AT DEALERSHIP I SPOKE TO SERVICE REP AND HE SAID THERE SHOULD BE NO ISSUES DRIVING IT AROUND 63000 MILES. NOW THAT THE LIGHT CAME ON--68000 MILES--I WANTED TO GET IT LOOKED AT. SERVICE PERSON ADVISED ME TO TRADE IT IN FOR ANOTHER VEHICLE. i DO NOT WANT TO TRADE IT IN. PLEASE ADVISE ON AVAILABILTY OF GETTING RELACEMENT PART OR WHERE TO BEGIN TO FIND ONE. i LIKE MY JEEP IT HAS BEEN A DEPENDABLE VEHICLE, BUT WITH THE COMMON OCCURANCE I SAW ON THE FORUMS QUESTIONS ARE STARTING TO RISE ON THE DEPENDABILITY. PLEASE ADIVSE/RESPOND ON ANYTHING YOU CAN OR IF THERE WILL BE A RECALL COMING OUT FOR THIS ISSUE. THANK YOU [XXX] email- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My Jeep has had 3 PTU replaced in its life, the third one has failed and I'm now left either putting in a 4th or junking it, either way I take a loss. The 2nd PTU failed over a long period of time, the 3rd PTU failed a week past my 1 year warranty coverage and it did so abruptly. I have written in before regarding this vehicle but I write again due to the danger of this failure. The PTU rattled, grinded before seizing all tires and motion. I was lucky by myself and my child wasn't present and that I wasn't on the interstate (had gotten off moments before it failed) and in a quiet neighborhood. I lost all momentum forward even giving it gas. Had I stopped abruptly on 380, going 60 mph... I would have rolled the vehicle or another would have rear ended me and I might not be here today. When my father and brother arrived on the scene we had to push it while I laid on the gas to unlock the wheels and then delicately maneuver it closer to the curb. The grinding occurs in both neutral and drive. There were no warning lights, no prior indication of failure. Insurance doesn't cover this because I wasn't in an accident either time, there are no warranties left, I still owe on my vehicle and repairs will cost more than the vehicle is worth. I was quoted $9,000 to have it replaced plus no ETA on when they could get the part in. Not only can I not afford to replace at that cost vs vehicle value, I wouldn't have mode of transportation for who knows how long. I missed the original manufactures recall by months, yet my vehicle has had more PTU's than one should ever have. If I could get a message back regarding this situation, ASAP that would be great.

Known for having bad transmission issues. Having bad transmission issues

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally with an abnormal burning odor coming from the vehicle. The vehicle was taken to the dealer and was diagnosed with a misfire in cylinder #5. The fuel injectors were cleaned, and the spark plugs and filters were replaced. The contact stated that on a separate occasion, the contact became aware that there were oil stains on the ground, and the abnormal odor was still coming from the vehicle. The vehicle was taken back to the dealer, where it was diagnosed, and determined that the plastic oil filter housing seal had failed. The vehicle was repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 58,000.

The car had been showing a message to service the 4-wheel drive. We took it to a Mechanic and they told me that there was a Code: C14A7-97 pointing to the Power Transfer Unit (PTU). Incident: While accelerating, the vehicle momentarily would loose power to abruptly regain it, providing a very unstable ride. Recently when it went into a "sleep mode" stopped at the red light at a busy intersection, when the light changed to green the engine was unresponsive when I accelerated and the car wasn't moving at all, and the engine wouldn't "wake up" either. I had to turn off the engine and turn it back on, before the car sluggishly started to move, and then again abruptly accelerated.

Transmission now won’t go into gear and is making a rattling noise when the vehicle gets turned on.

Service 4 WD warning light is on. Vehicle will not engage 4wd.

The contact owns a 2016 Jeep Cherokee. The contact stated while driving 25 MPH and attempting to make a left or right turn the rear driver’s and passenger’s side wheels locked up as if the brake pedal was depressed, with a grinding sound coming from the rear of the vehicle. A dealer was contacted. The vehicle was taken a dealer where it diagnosed and determined that the PTU needed to be replaced. The PTU was replaced; however, the failure persisted. The failure had occurred on several occasions with the past two months. The manufacturer was notified of the failure but declined to cover the cost of the repair. The failure mileage was 80,000.

Unknown was traveling twenty five miles an hour heard a lot of thumping.Noises took it to the dealership Ptu is bad

4WD disabled, service required light came on. After taking my jeep in for inspection I was told I need a new Transfer Case

Beginning in late October 2025, my 2016 Jeep Cherokee North Edition began experiencing a recurring electronic shifter and transmission malfunction. The vehicle displays a “Service Shifter” warning (with an A! with a circle arrow and the check engine light is on) and shakes violently upon shifting; it's straight up psychologically unnerving. This issue creates a significant safety hazard because the vehicle may not shift accordingly, consequently increasing the risk of unintended vehicular movement and ultimate loss of control. I previously brought the vehicle to a certified Chrysler/Jeep dealership (Big O’ Dodge Chrysler Jeep, Laurens Rd., Greenville, SC) approximately 13 months earlier for mechanical issues while under warranty. At that time, repairs were completed and I was told no additional mechanical concerns were present. The shifter malfunction began after my extended warranty expired (after 20,000 miles). Since the problem began, I have taken the vehicle to a mechanic multiple times. During each visit, a diagnostic scan tool indicated cylinder misfires: First visit: cylinder #1 misfire — I paid for repairs/replacement. Second visit: cylinder #2 misfire — I paid for additional repairs. Third visit: cylinder #3 misfire — I was advised further repairs would be costly and to consider replacing the vehicle. Despite having recently spent $1,500 on these repairs, the shifting malfunction and safety issues have persisted/have not been resolved. I have been unable to safely operate the vehicle for approximately four months due to the risk associated with the transmission/shifter malfunction. I have learned that similar (2014-2017) Jeep Cherokees have been recalled for similar electronic shifter defects. However, my VIN was not included in the recall. Because this defect poses a serious safety risk and appears consistent with known issues, I am requesting an investigation into this failure. The vehicle is available for inspection upon request.

Driving on freeway October of 2025 and PTU failed causing loss of power and electronic emergency brake engagement. There were no previous indications or warnings with vehicle prior to total loss of propulsion. Vehicle is at jeep dealership in Gaylord Michigan not repaired. Fortunate there was shoulder on right I was able to swerve into and stopped without collision as vehicles sped by at high rates of speed. Towed to dealership where purchased, Serra Ford Gaylord Michigan in August 2025, diagnostics revealed PTU failure. Serra Ford advised could not perform warranty repairs as not jeep dealership. Towed to jeep dealership, Snethcamp Jeep Gaylord Michigan, who advised not warrantied in United States as Canadian vehicle. Snethcamp Jeep diagnosed PTU failure. FCA Canada denied claim 94684480 and advised vehicle not registered to Canadian citizen. Chrysler Customer Service US denied claim 94727687 and advised this is a Canadian vehicle. Recall was performed on PTU, recall number 45A, April 24, 2025. Ordered replacement OEM parts through Snethcamp Jeep and was advised 400 units on back order with no replacement parts in stock and wait would be approximately four months.

Vehicle is stalling out. While driving down the road any accelaration is fine but when stopped at a stop sign/light and you give the vehicle throttle from a dead stop or rolling stop it will either stall out and die or it will stall, surge, and come back. This is a serious issue as we drive this vehicle on busy road ways and could cause or will cause us to have an accident. I have had it the dealership and they checked the vehicle for any engines codes but none are present so they are not sure why the vehicle is stalling out. This is not a constant problem but a intermittent one where it comes and goes so you never know when it will happen. I am not sure when this first started happening as my wife usually drives the vehicle but I noticed it doing this about 2 months ago when leaving a gas station after getting fuel when I started leaving and I put the vehicle in drive and started to leave and it died on me with the message center telling me to put the vehicle in park to start.

Multiple incidents from different shops after oil changes, car continues to leak oil from around filter. Have had to replace the shifter sensor twice within the last 5 years. Regular driver back and forth to work. Drive less than 8k miles a year

My 2016 Jeep Cherokee AWD began showing a “Service 4WD” warning on the dashboard. At the same time the vehicle developed noticeable drivetrain vibration at highway speeds above approximately 55 mph and gears began taking longer than normal to change. A dealership diagnosed the vehicle and found diagnostic code C14A7-97. The technician determined the Power Transfer Unit (PTU) shift motor is binding due to internal wear and that the PTU must be replaced to restore proper four-wheel-drive function. The failure prevents the vehicle from engaging 4WD and causes vibration while driving at highway speeds. The dealer quoted approximately 3,176 to replace the PTU and stated the part is currently on national backorder. This appears similar to the PTU failure addressed in recall 20V343000 affecting other Jeep Cherokee vehicles, but my VIN is not included. Because the symptoms and failure appear identical to the recall condition, I am reporting this as a potential safety defect involving drivetrain failure and vibration during highway driving.My 2016 Jeep Cherokee AWD began showing a “Service 4WD” warning on the dashboard. At the same time the vehicle developed noticeable drivetrain vibration at highway speeds above approximately 55 mph and gears began taking longer than normal to change. A dealership diagnosed the vehicle and found diagnostic code C14A7-97. The technician determined the Power Transfer Unit (PTU) shift motor is binding due to internal wear and that the PTU must be replaced to restore proper four-wheel-drive function. The failure prevents the vehicle from engaging 4WD and causes vibration while driving at highway speeds. The dealer quoted approximately 3,176 to replace the PTU and stated the part is currently on national backorder. This appears similar to the PTU failure addressed in recall 20V343000 affecting other Jeep Cherokee vehicles, but my VIN is not included. Because the symptoms and failure appear identical to the recall condition, I am reporting this

4WD light displayed on dash. Dealer responded this was a known issue with PTU recalls, however, my VIN was not included. Was warned by dealer not to drive due to fire danger. This recall should be expanded to include all vehicles manufactured within this timeframe as a car with 122,000 miles SHOULD NOT HAVE A $4,000 repair. Please help!

There was a Recall on 2016 jeep cherrokee latitude fuel pumps - i think several years ago. This VIN Not on the list. But, the fuel pump has gone on this 2016 Jeep several weeks ago- vehicle stopped in busy city roadway. Towed to repair place -another make of fuel pump installed- then gas gauge not keeping track of gas . Called Jeep DEALERSHIP in Warren, Pa; and was told NO ONE HAS THESE MAIN JEEP FUEL Pumps. None in any 9 locations. They are on back order throughout the country. Sounds like there is a problem with the 2016 Jeep fuel pump. It needs to be recalled. This is a no brainer; and, not fair to Jeep customers that this issue wasn't made public and that the company didn't make a RECALL on THIS PUMP. There is a waiting lists for these pumps won't start distributing them till December. Please help with this matter.

The contact owns a 2016 Jeep Cherokee. The contact stated that upon starting the vehicle, the message “4WD not Accessible” was displayed. While reversing out of the driveway, the light turned off and on. While driving at 25 MPH, the 4WD warning light illuminated. The contact called the local dealer, who confirmed that the power transfer unit (PTU) might be damaged and had disengaged the transmission and differential, resulting in a loss of drive power or a loss of parking functionality. The dealer determined that parts were not available and were under back order until January 2026 or possibly later. The vehicle was not repaired. The contact had obtained a loaner vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

I was going home, speed limit 55 mph, so thats what I was doing. A suv entering a intersection ahead of me, ( i dont have a stop or yield sign, but they do) the suv never stops, rolling into the intersection, as im entering the intersection at 55 mph. I tried avoidance at last second to no avail. My front drivers corner smashed the middle, passenger side of the other suv. My Jeep continues to the right, uncontrollable, stops in someone's front yard, engine still running. The other car swerved to the left, still on the road, rolling on its side. My airbags never deployed, i didnt even get any lights on the dash, i had to shut the engine off. Not one airbag deployed, and nothing even recognized there was something wrong. This car is supposed to have all options for airbags, yet a collision at highway speed, with post wreck travel of less than 50 feet, and not one single air bag deployed. I very literally could have died right there. I honestly dont know how i didn't.

The contact owns a 2016 Jeep Cherokee. The contact stated that while attempting to shift the gear shifter, there was a loud knocking sound coming from the vehicle. The steering and transmission were slipping intermittently. The Service 4WD warning light was illuminated. The vehicle was taken to the dealer, who determined that the battery cable was faulty and needed to be replaced. The battery cables were replaced. The failure persisted, and the vehicle was returned to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The dealer stated that the repair was not covered under a recall or under warranty, despite having unlimited coverage. The manufacturer was made aware of the failure and opened a case. The manufacturer confirmed that the repair was not covered under recall or warranty. The failure mileage was approximately 100,000.

PTU had to be replaced. Light on, check by a authorized dealer, replaced by my local dealer as the jeep dealer could not get the part in a timely manner. I am aware other Jeeps were recalled but not this jeep. Safety at risk. I need 4 Wheel drive as I am a home health nurse in Colorado and rely on 4WD to get me to my patients.

Took vehicle to Mechanic Shop as I kept smelling gas . Especially when I fill my tank with gas. At first I thought it was incidental but the smell was confirmed as the mechanic checked my car he discovered a gas leak from the GAS TANK! He said this is very unusual as the hose housed on the tank is built into the tank and this usually lasts the life of the car. How does something like this happen? No accidents, have not run over any sharp objects etc...

The contact owns a 2017 Jeep Cherokee. The contact stated that while her daughter was driving at various speeds, the “Service 4-WD” warning light illuminated. The vehicle was towed to a local dealer, where it was diagnosed, and determined that the power transfer unit needed to be replaced. The vehicle was not repaired due to the cost. In addition, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the parking brake independently activated. In addition, the contact stated that the failure had occurred twice. The contact stated that during the second failure, the parking brake independently activated, and the parking brake seized. The vehicle was towed to an independent mechanic, where it was diagnosed with a parking brake module failure. The contact was informed of water intrusion and that the parking brake module was destroyed. The contact was informed that the parking brake module and the rear brakes needed to be replaced. The vehicle was repaired. In addition, the contact stated that while the vehicle was parked, the contact noticed that the rear seats and tailgate area were wet with water. The contact stated that the two reservoirs in the rear of the vehicle were almost filled with rainwater. The vehicle was taken to the independent mechanic. The contact had not been informed of the diagnostic result. In addition, the contact stated that the vehicle was previously taken to an independent mechanic because the sunroof assembly was fractured. The vehicle was repaired; however, the failure reoccurred. The contact was not sure of where the rainwater was entering the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

Vehicle has been turning off while driving after pressing on the brakes. The dashboard will flicker/glitch, then the battery will go from 13.9V all the way up to 15.2V then back down then turn off. No service light or battery light will come up, I have taken it to auto zone and they said everything is fine with the battery/alternator. When the car shuts off, I have to press the start button, then shift into park and then press start again for it to work, if I shift it into park immediately when it turns off the car will not turn back on and I cannot shift gears.

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving 25 MPH, the message “AWD Unavailable” was displayed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred several times. The contact related the failure to NHTSA Campaign Number: 20V343000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case. The failure mileage was 94,627.

The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle failed to start as needed, with the "Service 4WD" warning light illuminated. The contact's son took the vehicle to an independent mechanic, where a scanner was used, and DTC: C14A7-97 was retrieved for an issue related to the power transfer unit. The contact called the dealer and was informed that there were no recalls on the vehicle. The contact was then provided with an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 53,000.

Axle, driveshaft, and differential concern. The 4x4 warning light came on the dash and the four-wheel-drive system stopped functioning properly. Dealer diagnosed a failing PTU (Power Transfer Unit) and recommended installing an SOP PTU unit. Symptoms included grinding, vibration, and inconsistent 4x4 engagement, creating a safety concern during normal driving. Mileage at time of replacement (lights on dash 500 miles prior) : 49,536. Total repair cost: 2,416

Subject: Possible Recall Repair Connection to Open Recall U90 Dear NHTSA, I am writing to bring to your attention a concerning issue regarding my 2016 Jeep Cherokee with the 2.4L engine. I have been experiencing chronic coolant loss for approximately two years. After conducting research, I discovered the open recall, Emissions Recall U90, related to the exhaust manifold, and I suspect that my coolant loss may be connected to this defect. On September 4, 2025, I visited a Jeep dealership in Delray, where I was told that a leaking hose was the cause of my coolant loss, and they recommended replacing it to re-evaluate the leak. However, the following day, September 5, 2025, I sought a second opinion from a dealership located at 3701 Northlake Blvd, Lake Park, FL 33403. Unfortunately, during that visit, I was dismissed by Raheem, the service representative, who referred to me as a "clown" and refused to assist me. In light of these experiences, I sought service at Midas later that same day to address my coolant leak issues. I believe this situation warrants your attention, as it may be indicative of a larger problem related to the open recall. Your guidance on how to proceed would be greatly appreciated. Thank you for your attention to this matter.

Odometer Fraud. The contact purchased a 2016 Jeep Cherokee. The vehicle was a private dealer sale in May of 2025. The contact stated that while receiving a diagnostic test, the contact became aware that the odometer mileage reading on the vehicle of 245,000 failed to match the odometer reading after the diagnostic test of 401,800. The current mileage was unknown.

Vibrating issue and missing fire originating from engine. Intake camshaft broken and left cylinder head is damaged and needs replacement. This should not be happening to this car. Cannot drive a faster rate either. There should be a claim out for all these issues.

Power Transfer Unit (PTU) failure with "Service 4WD" message with "transmission service" message. Unfortunately, my car is not part of the recall but it is a similar issue.

So I was driving to work one morning and I pulled into the parking lot, put my car in park and a few mins after I get a message/ alert on my dash saying “service shifter”…. Indicating It’s the p1c86-1D, an electrical issue with the shifter display circuit. I took it to the dealership I bought it from (Della Chevrolet) they did a diagnosis. They said I needed to replace the whole shifter and if I did I’d have to pay over $1000 for them to do it and it wouldn’t be covered if it went out again because the car isn’t a Chevy… but long story short they told me that at any time my shifter can stop working.. an no got into park or drive etc… I’m not trying to be stuck there Also another electrical is when I got my car and when I stopped at lights my car would shut off for the eco friendly mode.. then one day it jsut stopped and I had one day where it tripped out… where it worked then didn’t. Also, when I’m driving, and I think it’s when I accelerate and when going a steady speed the car jerks randomly. Like jerks forwards

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed; however, the contact was informed that there was no recall on the VIN. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 41,000.