2011 Jeep Compass Complaint Log

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESUME AND FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE CRANK SHAFT POSITIONING SENOR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE 52,800. THE VIN WAS NOT AVAILABLE.

NOTICED A GRINDING SOUND IN THE FRONT END OF THE JEEP. TOLD DEALERSHIP WHEN I TOOK THE VEHICLE IN FOR OIL CHANGE. THEY REPLACED THE LOWER CONTROL ARMS THINKING THAT WAS THE PROBLEM. BEFORE LEAVING I COULD STILL HEAR THE NOISE. MAINTENANCE TECH RODE WITH ME AND NARROWED IT DOWN TO THE GAS PEDAL. AT LOW SPEED (3-10 MPH) WHEN PRESSING/RELEASING THE FOOT FEET YOU HEARD THE GRINDING. TOLD ME TO BRING THE VEHICLE BACK LATER. NOT SURE WHAT ACTIONS THEY TOOK AT THE BRING BACK BUT THEY KNEW IT DIDN'T CORRECT THE PROBLEM. TOLD ME THEY WERE CONTACTING JEEP FOR INFORMATION AND THERE WAS ANOTHER VEHICLE WITH THE SAME PROBLEM. CONTACTED THE DEALERSHIP AGAIN AND WAS TOLD THEY WERE GOING TO TRY WERE GOING TO TRY SOMETHING ON THE OTHER VEHICLE SINCE I LIVED SO FAR AWAY. CONTACTED THEM AND WAS TOLD IT DIDN'T WORK. THEY THOUGHT IT MIGHT BE THE NATURE OF THE BEAST! THEY WERE GOING TO CONTACT JEEP AGAIN. AFTER MORE CALLS...TODAY FRUSTRATED I TOLD THEM I WAS NOT HAPPY AT ALL WITH THE RUN AROUND. PEOPLE OUTSIDE OF THE JEEP CAN HEAR IT AS I DRIVE THOUGH MALL PARKING LOTS BECAUSE THEY LOOK WHEN IT MAKES NOISE. PLANNED ON GETTING A NEW COMPASS AND SELLING THIS ONE TO MY SON FOR TRADE IN VALUE BUT HAVE CONCERNS. TALKING TO OTHERS IT CAME UP HOW THESE OTHER CARS THAT HAD PROBLEMS DID NOT RECALL UNTIL SO MANY PEOPLE DIED. IF I AM SPENDING MONEY ON A VEHICLE I WILL SPEND IT ON SOMETHING THAT DOES NOT GRIND FOR AN UNKNOWN REASON. I WAS TOLD TO BRING THE JEEP IN AND THEY WOULD LOAN ME A CAR SO THEY COULD WORK ON FOR THE WHOLE DAY. SET UP A DAY AND ASKED FOR A NUMBER TO CALL JEEP MYSELF. THEY GAVE ME THE CUSTOMER SERVICE NUMBER AND THE LADY I TALKED TO THERE WAS GREAT. SHE TALKED TO ME, CONTACTED THE DEALERSHIP-TALKING TO THE SERVICE GAL I AM DEALING WITH, MADE ANOTHER CALL AND THEN GAVE ME A NUMBER TO CALL ON FRIDAY WHEN I TAKE THE JEEP IN WITH A CASE NUMBER AND THE WEBSITE FOR THIS. *JS

AT 45000, THE THROWOUT BEARING WENT ON MY JEEP COMPASS. THIS WILL ALSO CAUSE A NEED FOR A NEW CLUTCH PLATE. I HAVE BEEN READING ONLINE, AND THIS IS A VERY COMMON PROBLEM, FOR A LOT OF JEEPS WITH MANUAL TRANSMISSIONS. *TR

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, WHILE DRIVING UP A HILL AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS SERVICED, BUT THE REMEDY FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

POWER TRAIN ISSUE - THE VEHICLE WOULD BE AT A STOP AND IN FIRST GEAR, WHEN TAKING OFF AND MOVING AND SHIFTING INTO SECOND, ONCE IN SECOND OR SOMETIMES EVEN IN FIRST WHEN VEHICLE MOVING THE VEHICLE WOULD COME OUT OF GEAR CAUSING THE WHOLE CAR TO JERK AND FEEL AS THOUGHT YOU HAD JUST BEEN REAR-ENDED. THE OTHER ISSUE IS SOMETIMES THE SHIFTER WOULD BE IN NEUTRAL AND IT WOULD GET STUCK. THIS IS WHEN THE VEHICLE WAS STATIONARY IN PARK OR AT A COMPLETE STOP. YOU COULDN'T MOVE IT AT ALL INTO REVERSE FIRST OR ANYTHING. MULTIPLE TIMES I WOULD HAVE TO LEAVE THE VEHICLE AND COME BACK AND TRY TO PUT IT IN TO GEAR AND PUSH CLUTCH IN ETC... UNTIL IT WOULD COME UNSTUCK. THIS VEHICLE DEALERSHIP 20+ TIMES FOR THE DRIVE TRAIN ALONE& THE STICK SHIFT HAS BEEN REPLACED-TRANSMISSION WORKED ON& THEY CAN'T EXPLAIN THE SHIFTER GETTING STUCK IN THE NEUTRAL AREA. IT IS NOT REALLY IN NEUTRAL EITHER.MY CAR WAS STARRED WITH SOMETHING THE LAST TIME I BROUGHT IT IN BY THE MECHANIC BECAUSE OF ALL THE ISSUES.I WANT TO SAY ALL THE ISSUES STARTED ABOUT A YEAR AFTER I BOUGHT THE CAR, FIRST WITH THE VEHICLE LOCKING ME OUT OF THE CAR.THE SECURITY SYSTEM SEIZED AND I COULDN'T START MY CAR OR ANYTHING AND IT HAD TO BE TOWED AT ABOUT 9,000 MILES. THIS CAR WAS BOUGHT BRAND NEW. THE WARRANTY IS UP ON THE DRIVE TRAIN AND ALL THE DEALERSHIP DOES IS TELL ME EVERYTHING READS FIND AND WE FOUND NO ISSUES. THEY DIDN'T EVEN FIX THE STICK SHIFT GOING OUT OF GEAR UNTIL I BROUGHT IN MULTIPLE TIMES AND THEY FINALLY HAD THE SERVICE MANAGER DRIVING IT BECAUSE I BROUGHT IT IN SO MANY TIMES. IT FINALLY DID IT TO THE SERVICE MANAGER AND HE IMMEDIATELY BROUGHT IT BACK AND HAD THEM FIX IT. I AM NOT EXACTLY CERTAIN OF THE TIME IT FIRST STARTED - I CAN ONLY GIVE AN ESTIMATE. I KNOW IT STARTED ABOUT 6 MONTHS AFTER I BOUGHT THE CAR. I HAVE HAD MULTIPLE ISSUES WITH THIS CAR. I HAVE ANOTHER SAFETY COMPLAINT IN.

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION. THE BRAKE PEDAL WAS ENGAGED REPEATEDLY UNTIL THE VEHICLE CAME TO A STOP. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 34,151.

MY 2011 JEEP COMPASS THAT I BOUGHT NEW FOR $23,000.00 HAS 56,000 MILES AND WOULDN'T START. IT IS NOT RELIABLE. MANY TIMES I HAD A LOSS OF POWER. HAD IT TOWED TO THE DEALERSHIP AND THEY CHARGED ME $900.00 TO FIX IT. THEY SAID I NEEDED A NEW TOTALLY INTEGRATED POWER MODULE. THEY SAID THAT MY COMPUTER WASN'T TELLING THE ENGINE TO START AND THAT WAS WHY ALL THE LIGHTS WERE ON IN THE DASH BUT THE CAR WOULDN'T START AND THAT WAS ALSO WHY I HAD A TOTAL LOSS OF POWER. I SPENT THE MONEY TO FIX IT AT THE DEALERSHIP. NOT A WEEK LATER I HAD THE SAME PROBLEM!! I JUST SPENT $900.00 TO FIX 3 YR OLD JEEP THAT I BOUGHT NEW FOE 23 GRAND, SO I WOULD HAVE SOMETHING RELIABLE FOR MY 20 YR OLD DAUGHTER TO DRIVE WHILE SHE WAS AWAY AT COLLEGE AND ALL THAT MONEY WAS FOR NOTHING AS MY KID HAS A PIECE OF JUNK THAT BREAKS DOWN ALL THE TIME. I LOOKED ONLINE AND SAW ALL THE PROBLEMS THAT PEOPLE ARE HAVING WITH THEIR JEEPS. AND SAW HOW CHRYSLER STILL HASN'T DONE A RECALL. PLEASE LOOK INTO THIS. I LOST ALOT OF MONEY ON A CAR THAT IS WORTHLESS I CANNOT HAVE MY DAUGHTER DRIVE AN UNSAFE CAR. I WILL HAVE TO SELL IT. PLEASE LOOK INTO THIS ASAP. IT'S JUST NOT RIGHT THAT THIS LARGE CORP WON'T STAND BEHIND THEIR PRODUCT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE STUCK IN TRAFFIC FOR 6 MINUTES (WINDOWS DOWN), THE CAR TEMPERATURE GAUGE WENT TO "H". ONCE I STARTED MOVING, THE GUAGE WENT TO HALF. WHEN I GOT HOME I CHECKED THE FLUID LEVELS AND THEY WERE FINE. ON THE WAY TO WORK THE NEXT DAY WHILE STOPPED AT A TRAFFIC LIGHT, THE CAR TEMP GUAGE WENT TO "H" AGAIN. I BROUGHT IT IN TO MY MECHANIC WHO SAID THAT THE FAN MOTOR WAS NOT SPINNING, CAUSING THE ENGINE TO OVERHEAT. UPON FURTHER INSPECTION HE NOTED THAT THE COMPUTER MODULE THAT OPERATES THE FAN WAS "FRIED" AND THE TRANSMISSION DIPSTICK SOMEHOW GOT LODGED IN THE FAN MOTOR. I REPLACED THE DIPSTICK AND COMPUTER MODULE ($1100) AND THE SAME THING IS HAPPENING AGAIN. OVERHEATING FOR NO REASON. WHEN I CALLED CHRYSLER/JEEP ABOUT MY EXTENDED WARRANTY, THEY SAID THAT ONLY THE ENGINE WAS COVERED, NOT THE COMPUTER MODULE THAT COULD SEIZE MY ENGINE. ACCORDING TO A LOCAL DEALERSHIP, 70 COMPUTER MODULES WERE REPLACED IN A WEEK! WHEN DOES THIS BECOME A SAFETY HAZARD? IF I WAS DRIVING ON THE PARKWAY AND MY ENGINE SEIZED, I WOULD OF BEEN DEAD! *JS

THE EXHAUST HANGER ALLOWED THE EXHAUST TO SHIFT UP INTO THE BUMPER CAUSING THE REAR BUMPER TO MELT. I JUST NOTICED IT HAS GONE UP UNDER THE TAILGATE TOO, CAUSING IT TO NOT SHUT COMPLETELY. WHEN I AM DRIVING IT I CAN SMELL EXHAUST COMING INTO THE CAR. I HAVE CALLED SEVERAL JEEP DEALERS AROUND OUR AREA AND AM TOLD THERE IS "NO RECALL" AND SINCE MY CAR IS OUT OF WARRANTY THERE IS NOTHING THEY CAN DO TO HELP. I CANT DRIVE THE CAR BUT HAVE TO KEEP PAYING THE PAYMENTS - I CAN'T AFFORD TO DO THAT AND I CANT SELL OR TRADE WITH IT IN THIS CONDITION....PLEASE ADVISE ME WHAT OTHER OPTIONS I HAVE. *TR

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE STATIONARY, THE VEHICLE ERRONEOUSLY SHIFTED FROM PARK AND ROLLED AWAY. THE CONTACT WAS ABLE TO PRESS THE BRAKE AND SHIFT INTO PARK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS UNAVAILABLE.

VEHICLE WAS NOT ACCELERATING PROPERLY. BUCKING AND JERKING FOR THE FIRST APPROX. 500' OF ACCELERATION. VERY UNSAFE WHEN PULLING OUT INTO TRAFFIC. ACTED AS IF IT WERE OUT OF GAS, THEN WOULD FINALLY KICK IN. THE PROBLEM WAS REPORTED 1/22/13, AND A COMPUTER UPDATE WAS PERFORMED BY THE DEALERSHIP. THE PROBLEM OCCURRED AGAIN. THE VEHICLE WAS BROUGHT TO THE DEALERSHIP 1/31/13 AND THE DEALERSHIP COULDN'T FIND A PROBLEM. RETURNED THE VEHICLE TO OWNER. THE VEHICLE CONTINUOUSLY HAD THIS PROBLEM, HOWEVER, IT WAS RANDOM AND COULD NOT BE RE-CREATED BY THE DEALER. THE VEHICLE WAS BROUGHT BACK TO THE DEALERSHIP 4/5/13. A TEST DRIVE WAS PERFORMED WITH THE OWNER FOR 106 MILES, BUT THE PROBLEM COULD NOT BE RECREATED. THE VEHICLE KEPT RANDOMLY FAILING TO ACCELERATE. FINALLY, ON 4/11/13, THE VEHICLE WAS NOT ACCELERATING PROPERLY AND THE DEALERSHIP WAS ABLE TO WITNESS THE PROBLEM. DEALERSHIP REPLACED FUEL PUMP. SO FAR THE ISSUE HAS NOT RE-OCCURRED, HOWEVER, THIS REPORT IS BEING FILED IN ORDER TO NOTIFY THE SAFETY BOARD OF POTENTIAL SAFETY ISSUE AND DANGER TO PUBLIC. THIS DRIVER WAS NEARLY KILLED BECAUSE OF THE VEHICLES FAILURE TO ACCELERATE IN HIGH SPEED TRAFFIC. THE DEALERSHIP'S REFUSAL TO FIND A PROBLEM WHEN "NO COMPUTER CODES" WOULD COME UP DIDN'T HELP. THIS REPORT WAS WRITTEN BY THE OWNER. *TR

I LEFT WORK FROM DOWNTOWN PITTSBURGH AT 4:15 PM, AND WHILE CROSSING OUTBOUND ON THE VETRANS BRIDGE, MY JEEP TURNED ITSELF OFF. THE STEERING BECAME EXTREMELY TOUGH, AND I WAS BARELY ABLE TO GET TO THE SIDE OF THE ROAD. I TURNED OFF THE JEEP, TURNED IT BACK ON, AND THANKFULLY IT STARTED AGAIN. IF TRAFFIC WAS MOVING FASTER, LIKE IT USUALLY DOES, I WOULD HAVE CAUSED A WRECK. *TR

I HIT THE WALL AND THE AIR BAGS DID NOT COME OUT. *TR

THE EXHAUST HANGER ALLOWED THE EXHAUST TO SHIFT UP INTO THE BUMPER CAUSING THE REAR BUMPER TO MELT/BURN. MY FAMILY'S LIVES WERE PUT IN DANGER AND MY BUMPER WAS RUINED BECAUSE OF THIS ENGINEERING DEFECT. [XXX], CEO OF TOWN & COUNTRY DEALERSHIPS IN OREGON SENT AN EMAIL TO WARN HIS CUSTOMERS OF THIS PROBLEM STATING THE FOLLOWING: "DEAR PATRIOT AND COMPASS OWNERS, .... SOMETHING OF CONCERN THAT WE FEEL WE SHOULD SHARE WITH YOU. THE ISSUE HAS TO DEAL WITH THE EXHAUST PIPE ON (NON LIMITED) MODELS. IN PARTICULAR THOSE MODELS THAT DO NOT HAVE CHROME TIP EXTENSION ON THE END OF THE EXHAUST PIPE. WE HAVE NOTICED ON CERTAIN VEHICLES, THAT IF BY CHANCE YOU SHOULD RUN OVER AN OBJECT, OR IF SOMETHING HITS THE PIPE OR MUFFLER, IT CAN CAUSE THE PIPE TO SHIFT UPWARD. IT POTENTIALLY MAY LOCK AND POSITION ITSELF APPROXIMATELY 2 INCHES HIGHER THAN IT NORMALLY SHOULD. THIS MAY CAUSE THE EXHAUST TO HIT THE BACK OF THE PLASTIC BUMPER COVER AND CAUSE IT TO GET EXTREMELY HOT. IT MAY CAUSE THE BUMPER TO POTENTIALLY MELT AND BURN. THERE HAVE ONLY BEEN A HANDFUL OF CASES NATIONWIDE; I BELIEVE LESS THAN 3 FROM WHAT I HAVE BEEN TOLD ... PLEASE NOTE THAT THE MANUFACTURER HAS NOT COME UP WITH AN OFFICIAL FIX... [XXX] AT THIS TIME CHRYSLER REFUSES TO ISSUE A RECALL OR WARN CONSUMERS, CLEARLY PLACING THOSE JEEP OWNERS LIVES IN DANGER. CHRYSLER WILL NOT TAKE ACTION TO FIX THE FIRE HAZARD VEHICLES THEY ARE SELLING UNLESS THE GOVERNMENT MAKES THEM. VIDEOS ARE AVAILABLE ON YOUTUBE BY SEARCHING "JEEP COMPASS BUMPER MELTING" AND "JEEP PATRIOT BUMPER MELTING." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AS I WAS PUTTING ITEMS IN THE REAR OF MY COMPASS THE REAR HATCH FELL ON MY BACK. I SAW IT START TO COME DOWN AND CAUGHT IT WITH MY ARM AND TRIED TO LIFT IT OFF OF ME, BUT IT WOULD NOT STAY IN THE UPRIGHT POSITION. THE DEALERSHIP HAS ORDERED AND RECEIVED THE PARTS ON SEPTEMBER 21ST, HOWEVER JEEP IS WAITING FOR MORE INFORMATION TO REPLACE THE HATCH STRUTS, AS I HAVE BEEN HAVING PROBLEMS SINCE JANUARY WITH THE REAR HATCH RUBBING THE PAINT OFF OF THE BUMPER AS WELL. IF I WOULD NOT OF SEEN THIS COME DOWN ON TOP OF ME AND WAS ABLE TO CATCH IT BEFORE IT HIT MY BACK, IT COULD OF SERIOUSLY INJURED ME. OR IF A SMALL CHILD WOULD OF BEEN LIFTING IT, AND IT FELL ON THEM, IT WOULD OF CRUSHED THEM AS THE REAR HATCH IS VERY HEAVY WITH BAD STRUTS. THERE IS NO REASON THESE STRUTS SHOULD OF FAILED AS THE CAR IS ONLY 15 MONTHS OLD AND 10400 MILES. *TR

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE TRAVELING 75 MPH, THE ENGINE SUDDENLY STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE MAKING A TURN THE VEHICLE STALLED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 11,170.

OUTSIDE TEMPERATURE 102, DRIVING POSTED SPEED LIMIT OF 75 MPH. AFTER 1 1/2 HOURS WARNING LIGHT CAME ON SAYING TRANSMISSION FLUID OVERHEATED, THE SPEED AUTOMATICALLY DROPPED TO 55 MPH. I PULLED TO THE SIDE OF THE INTERSTATE AND ENGINE STALLED. AFTER 30 MINUTES ENGINE STARTED. TOOK TO JEEP DEALERSHIP AND THEY SAID COMMON PROBLEM AND THEY COULD REPAIR IT FOR $1,000. I SAID THE VEHICLE IS UNDER WARRANTY. THEY SAID NOT COVERED UNDER WARRANTY. THEY ADVISED I DRIVE IN THE MIDDLE OF THE NIGHT AND MAKE FREQUENT STOPS TO AVOID THE PROBLEM. THIS HAS HAPPENED 5 TIMES. I HAVE FOUND MULTIPLE COMPLAINTS OF THE SAME NATURE ONLINE. I DO NOT UNDERSTAND WHY THIS HAS NOT BEEN A RECALL. IT IS A SEVERE SAFETY PROBLEM. I AM NOT YOUNG, FEMALE AND A WIDOW, I DO NOT FEEL SAFE DRIVING THIS CAR IN THE MIDDLE OF THE NIGHT. I CARE FOR MY ELDERLY PARENTS AND DRIVE 500 MILES IN ARIZONA EVERY OTHER WEEK TO BE AT THEIR HOME. MY SAFETY IS AT RISK. PLEASE CONSIDER OPENING AN INVESTIGATION RELATING TO THIS PROBLEM. *TR

IN JUNE OF 2012 I WAS PULLING OUT OF A PARKING LOT AND AS I MERGED ON TO THE MAIN ROAD I HEARD A SCRAPING NOISE, I PULLED OVER AND LOOKED UNDERNEATH AND SAW A METAL TUBE HANGING FROM THE BOTTOM OF THE ENGINE, I TOOK IT OUT AND NOTICED IT WAS THE TRANSMISSION FILLER TUBE, IT HAD SNAPPED OFF. I TOOK IT TO THE DEALER AND THEY REPLACED IT. THE OTHER DAY[APRIL 2015] I WAS CHANGING MY AIR FILTER AND NOTICED THAT THE FILLER TUBE WAS GONE AGAIN WENT TO THE DEALER AND THEY TOLD ME THAT IT WASN'T COVERED UNDER MANUFACTURER WARRANTY. IT IS A FLAW IN THE DESIGN OF THE VEHICLE I UNDERSTAND A SENSOR GOING BAD BUT SOMETHING THAT IS NOT SUPPOSED TO BREAK OFF SHOULD BE COVERED. *TR

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE ON THEIR INITIAL VISIT, BUT THE SECOND TIME THE FUEL INJECTION SYSTEM WAS REPLACED. THE REMEDY FAILED TO CORRECT THE PROBLEM AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 30,000.

CLIMBING OUT OF A PARKING GARAGE INCLINE, WE FOUND OURSELVES GOING BACKWARDS RATHER RAPIDLY. FORTUNATELY, THERE WERE NO CARS BEHIND US. SINCE THEN THERE HAVE BEEN MANY INCIDENTS ALTHOUGH WE ARE AWARE OF THIS STRANGE PHENOMENON FOR AN AUTOMATIC SHIFT AUTOMOBILE AND APPLY THE BRAKE WITH THE LEFT FOOT WHILE ACCELERATING WITH THE RIGHT. NOT SOMETHING WE SHOULD HAVE TO DO. *TR

WE PURCHASED OUR 2011 JEEP COMPASS IN DECEMBER OF 2011. APPROXIMATELY 3 MONTHS LATER MY WIFE EXPERIENCED AN ENGINE STALL IN THE MIDDLE OF MAKING A LEFT-HAND TURN GOING APPROX. 20 MPH. THERE WAS NO WARNING LIGHT OR INDICATION THAT THE ENGINE WAS NO LONGER RUNNING. THE POWER STEERING LOCKED UP AND BECAME VERY DIFFICULT TO MAINTAIN CONTROL OF THE VEHICLE SINCE HAPPENED IN THE MIDDLE OF A TURN INTO ON-COMING TRAFFIC. WITHIN A MONTH LATER IT HAPPENED TO ME AND AGAIN WHILE MAKING A SLOW LEFT-HANDED TURN. MY WIFE NOTIFIED THE DEALERSHIP WHERE WE PURCHASED THE JEEP AND THEY SAID TO BRING IT IN NEXT TIME IT HAPPENED. IT HAPPENED A 3RD TIME WITH MY WIFE IN JUNE 2012 -AGAIN WHILE MAKING A LEFT-HANDED TURN. WE THEN TOOK THE VEHICLE TO THE DEALERSHIP FOR SCHEDULED MAINTENANCE AND TO INVESTIGATE THE PROBLEM. THEY KEPT IT FOR A WEEK AND SAID THE COMPUTER DIAGNOSTICS REPORTED NO ISSUES. THEY SAID UNTIL IT HAPPENED WITH THEM THEY COULDN'T ISOLATE THE PROBLEM. TODAY, JULY 18TH, 2012 IT HAS HAPPENED AGAIN WITH MY WIFE FOR THE 4TH TIME MAKING A LEFT-HANDED TURN AGAIN. THIS IS AN EXTREME SAFETY HAZARD AND UPON RESEARCHING OTHER CUSTOMER COMPLAINTS, IT IS QUITE COMMON. IN FACT, I AM FINDING THAT 25-50% OF THE CUSTOMER COMPLAINTS ABOUT THE 2011 JEEP COMPASS ARE RELATED TO THIS ENGINE STALL OUT WHILE DRIVING. WE HAVE RETURNED THE VEHICLE TO THE DEALERSHIP AS WE WERE INSTRUCTED AND I LEFT THEM COPIES OF THE RESEARCH I DID AND CUSTOMER COMPLAINTS SO THEY HAVE NO REASON TO SAY IT IS ISOLATED TO JUST MY VEHICLE BECAUSE THERE IS A DEFINITE TREND THAT WARRANTS A SAFETY RECALL IN MY OPINION. AT THIS TIME IT IS IN THE HANDS OF CHRYSLER TO BRING THIS TO A RESOLUTION. THE VEHICLE ONLY HAS ABOUT 8000 MILES AND LOTS OF WARRANTY LEFT SO I AM HOPING TO SEE CHRYSLER STAND BEHIND THEIR REPUTATION AND DO THE RIGHT THING.

WITH MY FOOT ON THE BRAKE, COMPLETELY STOPPED AT A LIGHT OR STOP SIGN, WHILE IN DRIVE ONLY, THE CAR VIBRATES AND THE ENGINE MAKES A LOUD RUMBLING NOISE. THIS CAN BE FELT IN THE STEERING WHEEL, BRAKE PEDAL AND THROUGHOUT THE ENTIRE CAR. WHEN I TAKE MY FOOT OFF THE BRAKE OR PUT IT IN NEUTRAL, REVERSE OR PARK THE NOISE FROM THE ENGINE AND VIBRATION WILL STOP. THE VIBRATION IS SO BAD IT IS UNCOMFORTABLE TO KEEP YOUR FOOT ON THE BRAKE, OR HANDS ON THE STEERING WHEEL, MAKING IT DANGEROUS, AS I AM HAVING TO PUT THE CAR IN NEUTRAL AT EVERY STOP. HAVE HAD IT AT AN AUTHORIZED JEEP DEALER 2 TIMES NOW AND THEY HAVE FOUND NOTHING WRONG. CONTACTED JEEP, AS THE CAR ONLY HAD 3600 MILES ON IT WHEN I FIRST TOOK IT IN, THEY ASSIGNED ME A CASE NUMBER, AND WILL BE IN THE SHOP UNTIL IT IS FIXED. THANK YOU JEEP FOR TRYING TO FIND A CURE FOR THIS PROBLEM, AS I LOVE MY COMPASS, AND REALLY WANT IT FIXED. *TR

I WAS DRIVING THE CAR AND IT TACKED HIGH 3-4 FOR A FEW SECONDS AND DID NOT DRIVE ALTHOUGH FOOT WAS TO THE FLOOR ON GAS PEDAL IT WOULD JUST NOT MOVE, KNEW IT WAS TRANSMISSION PROBLEM BUT ENGINEERING AT CHRYSLER HAS TRIED EVERY FIX THEY CAN THINK OF TO AVOID REPLACING TRANSMISSION WITH NO SUCCESS. WAITING SUPPOSEDLY FOR NEW TRANSMISSION AND HAS BEEN IN THE SERVICE CENTER AT THE DEALER FOR 20+ DAYS. I HAD THE CAR FOR 52 DAYS PRIOR TO FAILURE AND IT ONLY HAD 2025 MILES ON IT. *TR

INVOLVED IN SIDE IMPACT VEHICLE COLLISION ON PASSENGER SIDE OF MY 2011 JEEP COMPASS. SIDE AIR CURTAIN DID NOT DEPLOY RESULTING IN MY WIFE BEING KNOCKED UNCONSCIOUS AND SUFFERING A CONCUSSION FROM HITTING THE PASSENGER DOOR GLASS. IMPACT WAS TO HER DOOR AND SHOULD HAVE SET OFF THE AIR BAG SYSTEM AND AVOIDED HER INJURY. *TR

MOST OF THE TIME WHEN MAKING A SLOW RIGHT TURN ON UNEVEN ROAD, YOU CAN HEAR A LOAD POPPING OR SNAPPING SOUND COMING FROM THE LEFT FRONT AREA, OF THE LOWER CONTROL ARM. ALMOST SOUNDS AS BOLTS ARE SNAPPING APART. *TR

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO COME TO A COMPLETE STOP UNTIL AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED CONTINUOUSLY WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THREE DIFFERENT AUTHORIZED DEALERS WHO STATED THE FRONT BRAKE PADS AND ROTORS WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

WIPERS RANDOMLY COME ON (AND STAY ON FOR SEVERAL MINUTES) WHEN TAKING LEFT HAND TURNS. THE WIPER CONTROL IS ON THE RIGHT SIDE. WHEELS LOSE AIR PRESSURE AND DEFLATE FREQUENTLY. *TT

I OWN A 2011 JEEP COMPASS FOR 2 WEEKS WHEN I STOPPED AT A STOP SIGN, STOPPED AND TOOK OFF. ONCE I TOOK OFF THE JEEP ENGINE JUST STOPPED. I COULDN'T TELL IT UNTIL I TRIED TO TURN AND HAD NO CONTROL! THE DEALERSHIP SAID THE ENGINE NEEDED AN UPDATE CODE, THAT THEY DON'T HAVE YET FOR THE 2.4L ENGINE. SO NOW I HAVE A CAR WITH LESS THAN 2600 MILES ON IT IN THE SHOP THAT WE CAN'T DRIVE. WHY WOULD THEY SELL A CAR THAT SHUTS OFF FOR NO REASON AND THEY KNOW ABOUT IT? I HAVE 2 SMALL CHILDREN THANK GOD THEY WERE NOT IN THE CAR WITH ME. NOW WE ARE IN A RENTAL. THANKS JEEP. *KB

I SHUT THE HATCH ON MY 2011 JEEP COMPASS THAT WAS SITTING IN MY DRIVEWAY AND THE BACK WINDOW SHATTERED. I TOOK IT UP TO THE DEALERSHIP WHERE I GOT IT, THEY TOOK PICTURES AND SUBMITTED THEM TO CHRYSLER AND THEY REFUSED TO REPLACE AND REPAIR THE WINDOW BECAUSE THEY SAID THERE IS NO POSITIVE WAY TO DETERMINE IF IT WAS A MANUFACTURE DEFECT. *KB

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING COLUMN SEIZED AND THE VEHICLE UNEXPECTEDLY STALLED. THE ENGINE RESTARTED AND RESUMED NORMALLY. THE FAILURE OCCURRED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

2011 JEEP COMPASS, A RENTAL VEHICLE. THE FRONT RIGHT SEAT SAFETY BELT, WHILE APPEARING TO BE BUCKLED, WAS NOT SECURELY FASTENED. WHEN THE VEHICLE CAME TO A SUDDEN STOP, THE BELT UNBUCKLED ALLOWING THE PASSENGER TO MOVE FORWARD TOWARDS THE DASHBOARD. NO INJURIES RESULTED FROM THE INCIDENT. UPON INVESTIGATION IT WAS APPARENT THAT THE OUTER PLASTIC CASING OF THE BUCKLE RECEPTACLE WAS NOT IN THE CORRECT POSITION. THIS PIECE WAS MOVED BY HAND INTO THE CORRECT POSITION, AND THE BELT THEN APPARENTLY OPERATED APPROPRIATELY FOR THE REMAINDER OF THE RENTAL PERIOD. *KB

I HAVE A 2011 JEEP COMPASS,BROUGHT IT IN MAY,LESS THAN (1) MONTH IT HAS CUT OFF ON ME. THE FIRST TIME I MAKE A RIGHT TURN AND TRUCK CUT OFF,SECOND TIME IM AT RED LIGHT IT CUT OFF,THIRD TIME I STOP AT RED LIGHT ,CHANGE TO GREEN GOT READ TO TAKE OFF TRUCK HAD CUT OFF.IT BEEN IN SHOP ,DEALER COULDN'T FIND ANYTIME WRONG ,SECOND TIME THEY SAID IT IS CODE IN KEY. NOW IT CUT OFF AGAIN. IM SCARE FOR MY SAFETY THERE NO WARNING ,YOU NEVER KNOW WHEN IT GOING TO CUT OFF. PLEASE HELP THERE IS SOMETHING WRONG WITH THIS JEEP. *TR

WHILE DRIVING ON INTERSTATE 5 TRAVELING AT 65 - 70 MPH THERE WAS A LOUD EXPLOSION TYPE SOUND AND THE FRONT DRIVERS SIDE OF OUR 5 WEEK OLD 2011 JEEP COMPASS SUDDENLY DROPPED. UPON COMING TO A SKIDDING STOP IN THE CENTER DIVIDE IT WAS DISCOVERED THAT THE WHEEL AND TIRE HAD BROKEN OFF OF THE VEHICLE LEAVING ONLY THE CENTER PART OF THE WHEEL BOLTED TO THE CAR. THE CAR CAME TO A STOP ON THE ROTOR. THE WHEEL'S FIVE SPOKES WERE COMPLETELY SNAPPED AND THE TIRE STILL ATTACHED WITH SEVERAL BURN HOLES ON THE SIDE WALLS BUT NO TREAD DAMAGE. THERE WAS NO DAMAGE TO ANY OTHER PARTS OF THE CAR EXCEPT FOR TIRE MARKINGS ON THE SIDE AS IT DETACHED FROM THE JEEP COMPASS. THE WHEEL AND TIRE WERE FOUND APPROXIMATELY 60 YARDS DOWN THE FREEWAY. THERE WERE NO INJURIES BUT CHP SAID IT WAS A VERY FORTUNATE SITUATION AND IT COULD HAVE BEEN FAR WORSE. THE JEEP CHRYSLER DEALERSHIP CAN NOT EXPLAIN IT. THE INSURANCE COMPANY CAN NOT EXPLAIN IT BUT SAID IT WAS TOO COST PROHIBITED TO PAY FOR FORENSIC TESTING ON THE WHEEL SO WILL ONLY PAY FOR THE DAMAGE AND NOT THE "WHAT IFS". WE ARE BEING TOLD THAT IT IS OUR RESPONSIBILITY TO GET THE WHEEL TESTED FOR POSSIBLE STRESS FRACTURES. OUR COMPASS HAS BEEN AT THE DEALERSHIP FOR A MONTH AND CHRYSLER HAS STILL NOT SENT AN INVESTIGATOR TO LOOK AT IT DESPITE OUR MANY CALLS. DO NOT WANT TO HAVE JUST THE ONE WHEEL FIXED AND GET BACK IN THE CAR IF ALL THE WHEELS COULD BE DEFECTIVE. WE MIGHT NOT BE SO LUCKY NEXT TIME. *KB

(AMONG OTHER PROBLEMS), THIS 2011 JEEP COMPASS HAS TRANSMISSION DIFFICULTIES. ON MULTIPLE OCCASIONS THE AUTOMATIC TRANSMISSION HAS FAILED TO SHIFT FROM GEAR TO GEAR WITHOUT MANUAL ASSISTANCE. IT WILL WHINE AND STRAIN AND JUST NOT CHANGE, EVEN AS THE RPM CLIMB SKY HIGH, IT WILL NOT SHIFT WITHOUT ASSISTANCE. THIS FAILURE WAS FIRST DOCUMENTED ON 6/19/11 BUT THERE WERE MULTIPLE FAILURE BEFORE THIS DATE. THE SYSTEM FAILURE HAS RESULTED IN A REDUCTION OF POWER TO SUCH EXTENT THAT IT IS DIFFICULT TO SAFELY MERGE INTO A LANE OF TRAFFIC. DURING SUCH EPISODES THE ACCELERATOR COULD BE PRESSED TO THE FLOOR AND THE MAXIMUM SPEED WOULD NOT EXCEED 20 OR 25 MILES PER HOUR. THIS VEHICLE (WHICH HAS OTHER PROBLEMS) IS CONSIDERED TO BE UNSAFE. I AM PRESENTLY WAITING FOR A COMPANY "INVESTIGATOR" TO ACCESS THESE PROBLEMS. *KB

TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT THE STEERING WHEEL WOULD PULL HARD TOWARD THE RIGHT WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIANS STATED THAT THE FAILURE WAS CAUSED BY A COMBINATION OF THE NATURE OF THE FRONT WHEEL DRIVE VEHICLE AND DRIVER INEXPERIENCE. THE TECHNICIANS ADJUSTED THE CAMBER YET THE FAILURE CONTINUED AFTER THE ADJUSTMENT. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65. UPDATED 07/20/11 *BF THE CONSUMER ALSO STATED THE TRANSMISSION FAILED TO CHANGE GEARS. THERE WAS A WHINING SOUND AND IT FELT AS THOUGH, IT WAS STRAINING TO CHANGE GEARS. THE FAILURE RESULTED IN A LOSS OF POWER NECESSARY TO MERGE SAFELY FROM ONE LANE OF TRAFFIC TO ANOTHER. THE CONSUMER STATED THE VEHICLE LOST ALL POWER. THE VEHICLE STRUGGLED TO RE-START, BUT EVENTUALLY IT DID. THE CHECK ENGINE LIGHT ILLUMINATED AFTERWARDS. UPDATED 11/21/11

THE PROBLEM VEHICLE IS A 2011 FWD JEEP COMPASS. ON 5/31/11 WITHIN THE FIRST 10 (TEN) MILES OF OWNERSHIP THE VEHICLE STALLED OUT ON ME WHILE STROPPED AT A TRAFFIC LIGHT. I PUT THE VEHICLE IN PARK AND WAS ABLE TO RESTART IT WITHOUT ANY DIFFICULTY. ON 6/19/11 (WHILE IN MOTION), WITHOUT ANY ADVANCE INDICATION OF A PROBLEM THE VEHICLE TOTALLY LOST POWER. I PUT IT IN NEUTRAL AND WAS ABLE TO ROLL IT OUT OF TRAFFIC AND INTO A TURN LANE. THE VEHICLE STRUGGLED TO RESTART BUT DID AFTER A COUPLE OF TRIES, A "CHECK ENGINE" LIGHT CAME ON AND REMAINED ON FOR APPROXIMATELY 30 MILES. AFTER WEEKS, I AM STILL WAITING FOR AN "INSPECTOR" TO EXAMINE THE VEHICLE. *KB