2022 Jeep Compass Complaint Log

I’ve experienced my jeep compass when auto start is turned off and the car is at a red light and shuts off as soon as I let go of pedal the car seems to have trouble “turning on” it shakes and the lights flash. I have to just put ny car in park at the light and turn my engine off and on to get my car to work.

Collision warning system has malfunctioned more than 3 times and has been brought into the dealer. My vehicle is equipped with collision warning and active braking. Typically when the collision warning occurs if I do not manually hit the brakes immediately it will brake the car for me. The first 2 times it occurred in a residential area at low speeds with nothing in front of me. The system flashed the brake warning when there was absolutely nothing in front of me. In both of these instances I was lucky that there was no car following behind. The dealer was not able to replicate the issue or find an error with the system. The 3rd and most recent time it occurred on the highway at a speed of around 65MPH. During this occurrence there was NO braking system warning on my dash the car system slowed rapidly and almost entirely on the freeway out of nowhere with no cars immediately in front of my vehicle. During this instance there was a car directly behind me and they had to swerve into the shoulder to avoid rear ending me after my car slowed to a speed of nearly 30 mph on the freeway. This put not only my safety at risk but the car behind me as well as we both would have been involved in an accident if the shoulder had not been next to the lane we were in. I brought my vehicle in again and they again were not able to duplicate or find any issues with the system.

I am not sure what is going on but my compass will stall out while at a complete stop and put the car into the parking brake… thus causing user have to turn off the car in the middle of traffic and restart to drive again. This has happened four times & has been in the shop 3 times and jeeps refuses to pay for it, or replace it although it is still in warranty

Occurs at stop sign/light when idling. The car will shut off and will not turn back on although all features in the car are running. The screen will display ‘engine running’ but the vehicle will not drive. I will push the stop/start button and nothing happens. It will take a few minutes for the vehicle to come back on again. This has happened numerous times at random. I have taken my vehicle to two separate dealerships and neither have been able to figure out how to repair the issue. I do not feel safe as this is a high risk for accident and I have two children who are in the vehicle.

I was in a serious accident, the 2022 jeep compass s totaled and the airbags never deployed. The two other cars airbags did deploy.

The auto start/stop came on and then the battery for it died left me at a green light with the vehicle not running. Had to turn ignition off then restarthe vehicle. it also placed the parking brake on.

Car started beeping and information center was flashing and drive indicator was flashing . At another time car shifted in reverse and would not move. Humming sound coming from front right wheel at 40mph and would not go away until until 60mph. Was told it was the all wheel drive system.

The contact owns a 2022 Jeep Compass. The contact stated that while driving on several occasions at various speeds, and the Auto Stop system activated and the vehicle unintendedly stopped. The contact stated that the transmission failed to respond as needed and the vehicle had to be restarted. The vehicle was taken to a dealer on several occasions where it was diagnosed and determined that the alternator was damaged and needed to be replaced. The vehicle was repaired; however, the failure recurred immediately. The vehicle was taken to the same dealer, and it was determined that the vehicle needed to be driven for several miles to correct the failure. The failure reoccurred and the vehicle was taken to the same dealer where it was diagnosed and determined that the main battery needed to be replaced. The vehicle was repaired but the failure persisted. The vehicle was taken back to the same dealer however, the cause for the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was approximately 300.

i brought in my car for service and clearly nothing was fixed. i have been having issues with this car for YEARS now and nothing is being repaired at the dealership. I will enclosed back up that i went there and they apparently fixed it but car is still having issues. IT IS NOT SAFE TO DRIVE.

UKNOWN

The whole infotainment center. I was driving no one around me & the forward collision went off stopped dead red flashin lights on and beeping. I almost got rear ended. Took it to dealer they said they couldnt help because it didnt happen to them..it does it sporadicly...it happened again on the nys thruway.again lights etc.this time it said take to dealer on screen..too bad i didnt take a pic of screen. I went shopping, came from store car wouldnt open..i had to remote start it. No doors or trunk would open..i went into my garage, opened door and the alarm went off. I know you said there was no recall on this car but there was. I took to dealer near me and they said they fixed the problem...it was on the infotainment ctr.i am afraid to drive it because i dont want to be in a accident. I bought new in 22 has 6200 miles on it..this shd'nt be plz do something...before something awful happens...also i cant still make a phone call from car. This has been happening since the beginning of 2024...

On [XXX] I left the Safeway Gas station on [XXX] I came out the parking lot and made a right and stopped at the light. As soon as I stopped, my car cut off. I put my car and park and push the ignition. I press the ignition again to cut it on everything came on but the car would not start. I sat there for two hours before getting a tow at the stop light that changed colors several different times with my anxiety high because cars were honking, people were yelling at me because I was blocking traffic. I could not put my car into a different gear to even push it off to the side of the road. My car was towed to Sacramento Dodge Chrysler Jeep. Later that day, The representative called and told me that they don’t know what is wrong with the car, he’s never seen this happen before and that my car would qualify as a lemon. I’ve placed a request for Jeep to buy back my car the first one was denied, the case manager resubmitted the request and I’ve heard nothing after being told I would be called in 3-4 business days. I’ve called them several times and I’m not hearing anything back. Also, I was not aware of the recall on my car until I came in for the issue on this day. Nothing was sent to me to let me know there was an open recall on my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Cars stalls at intersection and is had to restart. We have been disabling the auto start feature to avoid this potentially dangerous situation.

UConnect media center does not allow hands free operation via BlueTooth wireless connections, UConnect media center has been upgraded (firmware) to use only 5G wireless, Jeep Compass only has build in 4G for Telematics. to achieve hands free a separate cable needs to be connected to the front USB-C connection so that Apple Car Play is available through the UConnect media center, this was confirmed by the UConnect customer service. The presence of a physical cable is detrimental to the safety of the operator and passenger because it needs to be in the front of the cabin (not the rear). When the cable is disconnected from the apple iPhone the connection of the phone to the media center is severed and if a phone call is received or needs to be made, then operator needs to make or take the call manually. The contact stated according to the National Conference of State Legislators (NCSL), as of September 2023, 29 U.S. states (plus the District of Columbia) have a ban on using handheld devices for all drivers anytime they are behind the wheel.

The contact owns a 2022 Jeep Compass. The contact stated that the instrument panel was blank. While driving during the day, the instrument cluster screen was not visible. The contact linked the failure to NHTSA Campaign Numbers: 23V576000 (Electrical System) and 23V058000 (Electrical System); however, the VIN was not included in the recalls. The contact called the local dealer, who confirmed that the VIN was not included in the recall and informed the contact that the repair would be an out-of-pocket expense. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 20,000.

THE AUTO DIM FEATURE DOES NOT WORK, THE DISPLAY AND DASH LIGHTS STAY BRIGHT EVEN AT NIGHT WHEN ITS SET TO AUTO MODE. MAKING IT VERY DESTRACTING AND BLINDING AT NIGHT. A RECALL UPDATE HAS BEEN PERFORMED ON 11/17 BUT IT DID NOT FIX THE ISSUE.

Good evening, My name is [XXX] , I live in Boca Raton, FL, USA, and own a new car: Jeep 2022 Compass Lattitude VIN [XXX] . I report a serious safety hazard that can cause a crash injury or death that needs to be investigated and corrected. On Thursday, November 9 2023 I picked up my car from Arrigo Chrysler Jeep Autodealer located at 2250 FL-7, Margate, FL 33063 where my car was present for 13 (thirteen) days for the following service: a replacement of lost/stolen car keys. On the way from the Autodealer, my car started to push forward and back on the road when I pressed the acceleration pedal. The following signs immediately switched on: "Service Transmission", "Stop/Start System", "Tire pressure". I was able to immediately drive back to the Arrigo Chrysler Jeep Auto dealer. When I was returning an unsafe car, they reported to me: "an issue with the transmission", but have not clarified the code nor explained it to me. This accident on the road put me in fear for my life and I started to feel very anxious. I could not concentrate on the road. As of today, November, 30 my car is still present at the Arrigo Chrysler Jeep Auto dealer at 2250 FL-7, Margate, FL 33063 and I am not aware of what issue put my life and the life of my son in danger. I initiated contact with an auto dealer via email two (2) times: on November, 15 and November, 27, and have never received a response. Instead, today, November 30, 2023 at 5:43 pm I received a voicemail from Enterprise-Rent-A-Car that “I am set up by Arrigo Auto Dealership to return a rental car" that was provided to me on November 9, 2023, at a time when I drop off broken car. An issue with a brand new car that my family is going through and that I am making payments for is not acceptable to me or to any customers in the USA. I request to investigate the serious safety hazard defect of the car Jeep Compass 2022 that put my family's life in danger. Sincerely, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint

When I am stopped at a red light, once the light turns green I go to accelerate and the vehicle stalls. The car is still on but the engine completely shuts off. The only way for the vehicle to move again is by turning the car off and then on again. It is extremely dangerous and I have almost been rear ended because of it. Another issue I am having is when I go to accelerate the car jolts and has a grip to it. It feels like something is pulling the car back and I have to push extra hard on the gas to move the car. This happens a lot when merging on the high way or accelerating on side streets.

At night the backup camera is extremely dark and very dangerous when backing up at night. I almost backed over my son who was walking behind my car. It's way too difficult to see. The dealership said everything is to spec. I've seen many online complaints about this.

My vehicle is not smoothly moving from one gear to another. Upon slowing the vehicle to prepare for a stop and then before completing the stop, I speed up because I am able to go (ex. light was red and turns green) the vehicle "jumps". The "jump" is like when a manual transmission vehicle is about to stall. My vehicle does not stall, but the jumping jostles the entire car. It is very noticeable, it feels like being rear-ended. The dealership has informed me that they are aware of this issue and that it is due to the 8 speed gears being close together, as well as due to the computer system preparing to stop and not understanding a full stop doesn't happen so when I hit the gas it causes it to be confused and it makes a last minute decision to switch gears which results in the jumping. The dealership cannot do anything about this problem. They state that it will not cause lasting damage of effects on the transmission/vehicle. Unfortunately, I do not believe that for a second. But also, when this jumping occurs, the vehicle is not maneuvering in the standard expected way a vehicle would, therefore, it can cause an accident.

I have my car for 2 years and the engine has stalled on me 4-5 times at lights trying to come out of the start stop mode. I’ve almost been rear ended multiple times. When these random incidents occur cars behind me do not know what is going on. I took my car to the dealer on 10/3/2023 and they were able to duplicate the problem as I’ve stated it does it at random the code service shifter also flashes on the dash as well as auto start stop not available. But the dealer says the codes are not stored and can’t find them.

Need another car or get my money back

Engine dying after stop start function at random times.

Vehciel frequently jurks will driving in low speed ; this issue is sinec I bought the car new. Front collision light comes off automatically and I have to reset it manually. Also the AEB light came off for no reason.

The contact owns a 2022 Jeep Compass. The contact stated while driving various speeds, the instrument cluster lights were extremely bright, causing a visual impairment while driving. No warning light was illuminated. The vehicle was taken to a dealer for diagnostic test, and it was determined that the IPC display needed to be replaced. The vehicle was repaired by the dealer; however, the failure reoccurred. The manufacturer was made aware of the failure and suggested that the contact receive another diagnostic test from the dealer. The failure mileage was unknown.

My 2022 Jeep Compass has been experiencing  engine stalling/shutting off and problems with surging or jerking and cutting off. Surging forward when coming off the brake. Engine shutting down while stopped or at low speeds, at stop signs, or traffic lights. Jerking sensation, when slowing down or accelerating at low speeds. Me and my passengers have been at risk on several occasions of being rear ended or other collisions. I have ask the dealers (Sons Chrysler Jeep) service department to look at this issue on several occasions but they have said they cannot find any issues. My vehicle is currently at the dealer for this issue as it stopped 3 times in the past 2 days.

Dear Representative, my 2022 Jeep compass has a recall related to the brightness level of display. According to manufacturer's claim, the brightness on the instrument panel center cluster needs to be adjustable to provide at least two levels of brightness. Based on this problem, safety risk is defined as "An IPC display that is not visible to the driver may result in the driver's attention being distracted from the driving task while trying to locate a desired display, which can cause a vehicle crash without prior warning." in your website. It seems the safety risk is related to the low brightness level of the display. When it comes to my car, the brightness is not adjustable. It stays in the highest brightness level. Since the brightness level is at the highest level, it does not cause any safety risk. Please check the pictures I uploaded in this claim. Intentionally, I took these photos during a sunny day which will allow you to see how clear and visible the display due to high brightness level is in one of the extreme condition (i.e., in a sunny day). Even the brightness level is adjustable, there is no higher level than what the display has now. May I request you to remove the recall on my car? Thank you

While driving, my dash went out completely. I can’t see how fast I’m going, or any information concerning my car.

JEEP SHUTS OFF WHILE DRIVING WHEN FOOT IS REMOVED FROM PETAL HAS TO COME TO COMPLETE STOP BEFORE IT CAN BE RESTARTED

The contact’s wife owns a 2022 Jeep Compass. The contact state that upon start up, the instrument panel was illuminated and visible; however, once the START/STOP button was depressed, the instrument panel displayed dimmed. The contact then stated that after the vehicle was shifted into reverse(R), the instrument panel illuminated and displayed visibly; however, once shifted into drive (D), the instrument panel displayed dimmed. The contact stated that he was concerned for his wife’s safety with the inability to see critical information on the instrument panel. An undisclosed dealer was notified of the failure and the contact was informed that the failure was not a safety concern and an appointment was scheduled for a later month. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 7,000.

Every morning the instrument panel and the radio/navigation screen are very dark. All of a sudden it will turn on. Sometimes a mile down the road and sometimes 5 miles down the road. Sometimes it never turns on. If I need to use the gps/navigation directions this is a big issue as I cannot see the screen. I cannot see the gas guage or instrument warnings. I cannot see the spedometer.

During night driving, the instrument cluster does not dim, staying bright and I am unable to manually lower the brightness, this produces a glare around the car which makes it extremely difficult to drive at night, I have also had instances where the instrument cluster dims during the day for a brief period of time where I can hardly read my current speed, then it returns to being bright after a few moments. I have not taken the car into Jeep for service yet but have an appointment scheduled.

The car is supposed to turn off and on when making stops because of the eco mode. There are times where the car will turn off at the red lights and will not turn back on automatically. Other times the car will just completely shut off when coming to a stop . The engine is killed. A complete restart to the car has to happen in order to make it work again. This issue is not identified through the Jeep dealership. They asked to record it next time it happens because their computer isn’t reading any issues to the by

The interior displays, instrument panel, and touch screen are stuck in bright day mode. The dimmer switch in the dash will not respond or change the brightness but still turns the overhead lights on and off. At night this causes blinding conditions and a glare on the windows decreasing visibility. The issue is to be investigated by the dealer, there was a wait to get it checked. There are no warning lights and the vehicle may be inspected at any time.

The contact owns a 2022 Jeep Compass. The contact stated while stopped at a stop light, the contact attempted to accelerate however, the vehicle failed to respond as needed. The contact stated that the vehicle lost motive power and shut off with several unknown warning lights illuminated. The contact attempt to restart the vehicle several times but the vehicle would not restart. The vehicle was towed to the dealer and the contact was informed that the starter needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted. The failure mileage was 12,000.

The contact owns a 2022 Jeep Compass. The contact stated that while stopping at a drive-thru window, the steering wheel began spinning to the left and then to the right independently. The vehicle then suddenly turned right and hit a nearby curb which then made the vehicle turn to the left hitting another curb. The vehicle continued to turn to the left and right, hitting nearby curbs for approximately 4-5 minutes before settling in nearby mulch about 15 feet from the driver through the window, causing the vehicle to stop. The air bags did not deploy. There were no warning lights. The vehicle was towed. A police report was not been filed. All the wheels attached to the vehicle, excluding the front-driver side wheel, had blown. There was no damage to any surrounding properties. The contact received injuries to their chest however no medical attention was needed. The dealer was contacted and they were advised to contact the manufacturer. The vehicle had not been taken to the dealer to be diagnosed. The manufacturer was made aware of the failure and it was confirmed that there were no recalls associated with the VIN. The manufacturer had opened a case regarding the failure. The failure mileage was 4,968.

The contact owns a 2022 Jeep Compass. The contact stated that while driving at an undisclosed speed, another vehicle rear-ended her, causing her to crash into the vehicle in front of her; however, no air bags were deployed. There was an occupant in the front passenger seat during the crash. The contact sustained a fractured arm that required medical attention. The front passenger occupant did not sustain any injuries. A police report was filed. The vehicle was towed to a collision center. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,953.

When the sun is out it makes a really bad light reflection on the center consol display border, the shifter and shifter cover. Since it’s made of gloss materials it reflects In your eyes causing loss of sight because of the light reflection. This beams sun light right into the drivers eyes.

When first purchased it with in a month it had to go back in bc shifter service appeared. This has happened multiple times since with a month to several months between episodes but the hard shifting never stops and they say it’s just normal. The 4th oil change as usual I had them do oil and rotate tires and once again they said they adjusted the shifter and fixed a recall. I asked them to also check the tires bc everyone id make a sharp turn or anything I was getting some weird noises and also the steering wheel would jerk out almost out of my hand or shake. They said couldn’t find any issues (idk how they had time as it only took the time an oil change would) well a few weeks ago I had another dealership do my oil change and tire rotation my tires was on so tight it took them forever to get the tires rotated so they and I assumed that was the issues with the jerking and noise. Fast forward to this weekend [XXX) today. Steering wheel while traveling out of town begin to vibrate worse tire pressure was fine but it shift hard if I’d stop and get back in start again it be ok for a while. I got back home and put in park and the steering wheel was vibrating so bad the whole car was shaking. As if the transmission or caliper was stuck got it shut off let it sit for a few hours started it back it was ok but hard shift several times. First time was month into owning it last was yesterday [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Since the last over-the -air (OTA) software update, numerous systems have malfunctioned and then fixed themselves. The exception is the dashboard lighting problem to be addressed by NHTSA Recall # 23V-576, FCA Recall # 88A which also started with the latest update, is continuous, not intermittent. I feel the most serious malfunction is when a turn signal will not turn off, irregardless of manual control/lever use. Overall, my main question / complaint is since all these problems were installed by the OTA update, why can't the fixes also be installed OTA instead of having going to the dealership? Thank you.

The contact owns a 2022 Jeep Compass. The contact stated while driving at an undisclosed speed, the instrument panel display was inoperable. The vehicle was taken to the local dealer and the dealer was made aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 23V058000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.

- Unsure what is failing. With increasing frequency, 22 Jeep Compass Sport repeatedly stalls (1+ time every few months since OCT ’22) when trying to accelerate after stopping, always (except for one time) engaging auto ebrake, and always requiring a shift to park and engine restart. Engine shuts off, but malfunction is likely related to auto start, as it hasn’t occurred when auto start is already pressed off. Latest failure 28JUN at stop sign near home after a 20-second stop, and auto start turn-off failed after restart. This instance is notable in that: this problem is increasing in frequency, duration of stop was short (unlike usual at 1-3 minute stoplights), this occurs whether or not engine was running long beforehand, and is first time the auto start off-button failed. This is also the shortest interval in between instances, as it occurred last week. Available to inspect. -Safety concerns: always occurs in heavy traffic, always during required acceleration, potentially leading to collision at light/in intersection; always antagonizes other drivers. Has not occurred at high speeds (yet), but have read online claims of similar occurrences in Jeeps at highway speeds, risking fatality. -Dealer service was unable to replicate. Dealer was not denying, but unable to diagnose without replication. No codes indicate problem. Personally was only able to replicate once when deliberately trying in empty parking lot. Reported to Jeep in JAN ‘23, then to dealer service at time of diagnostics. -Problem has only been checked by local dealer service. No crashes (yet) so no police or insurance. -Unlike other reports, no warnings prior to failure for me, only “ebrake on” light after failure. -Jeep fanboy forums say cause is low fluids. Wrong, but even if true no car should shut down and endanger lives when brake fluid or even oil is a little low. New cars leaking like sieves would also be yet another Jeep-centric problem. Wife and I know how to drive and check fluids.

The backlight for the center cluster display is failing to properly illuminate during daylight. This causes it to be hard/impossible to see during day time hours. There is currently a recall for the 2022 Jeep Compass having the same issue, however mime does not fall under the recall. I would advice looking further into the recall, because it appears more vehicles are affected than stated.

Instrument cluster is stuck in day time mode. There is no way to dim it at night which makes it hard to drive and see during night travel.

The contact owns a 2022 Jeep Compass. The contact stated that while driving at approximately 15 MPH making a left turn, the vehicle lost motive power and stalled with the drive(D) light flashing. The driver shifted the vehicle into park(P) and restarted the vehicle. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and referred the contact to another local dealer. The failure mileage was approximately 1,500.

For over six months, I have been unable to see my dashboard during the day. It is stuck on night mode. This causes the driver to be unable to see fuel gauage along with other warning lights that may be displayed. This is extremely dangerous and could cause unexpected vehicle stops on roadways. I have mentioned this to the dealership each time I am there and I'm told they don't know how to fix it.

Instrumentation not bright enough during daylight. Per NHTSA campaign ID number 23v058000. Mine was not included in the recall. They say they can’t repair Jeep engineering working on it. How did they fix the recall cars?

Having trouble with instrument and info screen lighting. Car vin number not covered in first recall. I see today they issued another recall and again my car is not covered in the recall. We have a major problem with Jeep

The cluster display on my vehicle is dim too non visible in full sunlight , daylight operating conditions . Automatic display functions turned off and manual brightness adjusted full, yet the dim to non existent backlight does not change. I been told this is a problem and FCA engineers are looking at, but at what priority. It seems that more and more of these complaints are showing up. There needs to be a recall to fix.