2002 Jeep Grand Cherokee Complaint Log

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS ADVISED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS DRIVING ON UNIVERSITY APPROACHING THE STOP LIGHT ON 66TH ST IN LUBBOCK TX, AS SLOWING DOWN FROM APPROXIMATELY 35 MPH, I HEARD AN OVERWHELMING LOUD BANG COME FROM THE FRONT OF THE JEEP, IT SHOOK THE ENTIRE VEHICLE IT FELT LIKE I HAD HIT SOMEONES CAR. I WAS GETTING LEAVING LUBBOCK HEADED HOME TO PLAINVIEW. ME AND MY DAUGHTER STOPPED AT WALMART WHERE I LEFT MY VEHICLE IDLING FOR NO MORE THAN THREE TO TEN MINUTES MAX. I CAME OUT FROM WALMART AND SMOKE WAS COMING FROM MY CAR. ANTIFREEZE WAS SPILT OUT EVERYWHERE AND THE PERSON PARKED NEXT ME THAT MY CAR HAD OVERHEATED AND TO LET IT COOL DOWN BEFORE DRIVING IT AGAIN. I CAME BACK TO LUBBOCK YESTERDAY WITH MY DAUGHTER AND I ALMOST STALLED ON THE HIGHWAY BUT WAS ABLE TO MAKE INTO THE WALMART PARKING LOT. A FRIEND POINTED OUT THE RADIATOR FAN WAS ALL BUSTED UP. THE JEEP WILL NOT START AND IS IN THE PARKING LOT AT THE WALMART ON AVE. Q IN LUBBOCK. TRYING TO FIGURE OUT WHY IT WILL NOT START UP I BELIEVE IT COULD BE THE RADIATOR RELAY. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS), HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD EXPERIENCED THE AIR BAG WARNING LIGHT FAILURE AS MENTIONED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 199,000 AND THE CURRENT MILEAGE WAS 203,000.. ..UPDATED 03-12-14 *BF THE VEHICLE WAS REPAIRED. UPDATED 03/20/14

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE FAILURE AND CURRENT MILEAGE WAS 98,000.

MY AC SYSTEM IS FAULTY. HOT AND COLD AIR BLOWS AT THE SAME TIME. WINDOWS CONSTANTLY FOG UP AND I CAN'T SEE. GETTING BLEND DOOR CODES ON THE CLIMATE CONTROL READER. *TR

WHILE DRIVING, I STEPPED ON MY BRAKE, I HEARD A LOUD "BANG" AND FOUND MYSELF FIRST JAMMED INTO THE STEERING WHEEL/DASH AREA, AND THEN, ONCE MY VEHICLE WAS STOPPED, I WAS IN THE REAR SEAT AREA. UPON FURTHER INVESTIGATION, I FOUND THAT THE REAR SEAT BRACKETS ON MY FRONT (DRIVERS) SEAT WERE BROKEN THROUGH; THE METAL THAT THE SEAT BRACKET IS MADE OF WAS BROKEN AT BOTH REAR CORNERS, AND THE FRONT BOLTS WERE PULLED-THROUGH. THE THIN METAL THE BRACKET IS MADE OF HAD A COUPLE OF CRACKS, AND OVERALL, THE SEAT IS ALMOST USELESS WHEN IT COMES TO DRIVING THE CAR IN A SAFE MANNER. FORTUNATELY, WHEN MY SEAT BROKE I WAS NOT GOING SO FAST AS TO NOT BE INVOLVED IN AN ACCIDENT! IF I HAD BEEN ON THE FREEWAY, I BELIEVE I WOULD NOT BE HERE TODAY WRITING THIS COMPLAINT. THERE ARE NO REASONABLE LOCAL SOURCES TO REPLACE THE BRACKET;(THE JEEP DEALERS WANT TO SELL A NEW SEAT FOR APPROX. 700.00, UNLESS YOU WANT TO PAY $300.00+ FOR ANOTHER SEAT FROM A WRECKING YARD, WHICH WILL ALSO HAVE THE SAME THIN METAL BRACKET). I AM ATTEMPTING TO GET IT WELDED, BUT I HAVE ALREADY BEEN INFORMED THAT THIS WILL BE A TEMPORARY REPAIR AT BEST; THE METAL THE BRACKET IS MADE OF IS FAR TOO THIN TO HANDLE THE WEIGHT OF A PERSON USING THE SEAT FOR A LONG PERIOD OF TIME, AND WILL BREAK AGAIN). HELP! *TR

THE DRIVER'S SIDE POWER SEAT BRACKET HAD BROKEN IN TWO, TIPPING THE SEAT TO THE RIGHT, MAKING ME OVER-STEER VERY QUICKLY TO THE RIGHT WHICH I HAD TO COMPENSATE FOR IN ORDER TO AVOID RUNNING OFF THE ROAD INTO THE DITCH. I HAVE SINCE READ ONLINE THAT THIS IS A COMMON PROBLEM OF METAL FATIGUE FROM UNDER STRENGTH RAILS. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE PARKED, THE CONTACT NOTICED A LEAK AROUND THE RADIATOR AND DETERMINED THAT THE RADIATOR WAS CRACKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THE CONTACT THAT THE IGNITION NEEDED TO BE CLEANED AND THE RADIATOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 224,000 AND THE CURRENT MILEAGE WAS 300,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE REPAIR PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PART FOR NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) WAS NOT AVAILABLE AND AN ARRIVAL DATE COULD NOT BE GIVEN. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 1/07/14*LJ THE CONSUMER STATED AS OF NOVEMBER 2013 THE PARTS TO REPAIR THE AIR BAG WERE STILL UNAVAILABLE. UPDATED 1/22/2014 *JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING 40 MPH WHEN THE HEATER FAILED. THE VEHICLE WAS INSPECTED AND IT WAS DISCOVERED THAT THE HEATER CONTROL MODULATOR WAS MELTED. THE VEHICLE WAS INSPECTED AND DIAGNOSED AS NEEDING A REPLACEMENT BOX. THE VEHICLE WAS REPAIRED BUT THE FAILURE WAS BEGINNING TO RECUR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.

WE WERE DRIVING JEEP ON HIGHWAY AND ALL WAS NORMAL. WE STOPPED FOR FUEL AND WHEN WE STARTED THE CAR IT IDLED VERY ROUGH AND STARTED SMOKING. SHUT CAR OFF AND UPON INSPECTION THE ROCKER ARM HAD BEEN PUSHED THROUGH THE VALVE COVER. APPEARS TO BE DAMAGE TO VALVE BUT DO NOT KNOW EXTENT OF DAMAGE YET. ENGINE HAD APPROX. 108,000 MILES ON IT. *TR

VEHICLE WAS IN MOTION AND KEPT STALLING ON HIGHWAY AND CITY STREETS. ANOTHER COMPUTER WAS INSTALLED BUT DIDN'T SOLVE THE PROBLEM. THE THROTTLE POSITION, IDLE AIR CONTROL, AND MAP SENSORS WERE REPLACED. VEHICLE HAD HARD START PROBLEM AND THE FUEL INJECTORS AND FUEL FILTER WERE REPLACED. STARTED VEHICLE IN DRIVEWAY AND HEARD POPPING NOISES AND IT AUTOMATICALLY SHUT DOWN. THE COLI PACK HAD TO BE REPLACED. NUMEROUS VACUUM HOSES HAVE POPPED OFF DURING DRIVING AND HAD TO BE REPLACED. NO ERROR CODES OR CHECK ENGINE LIGHT WOULD COME ON EVEN THOUGH THESE THINGS WERE HAPPENING. A YEAR AGO THE OIL PRESSURE SENDING UNIT HAD TO BE REPLACED AND HAS CURRENTLY GONE BAD AGAIN. I HAVE TO PUT THE TRUCK IN NEUTRAL AND LET IT IDLE BEFORE I DRIVE IT OR THE TRANSMISSION WILL JERK. I ALSO HAVE TO LET THE TRUCK STAY CRANKED FOR 10-15 MINUTES BEFORE I CAN DRIVE IT BECAUSE IT TAKES THAT LONG FOR IT TO IDLE DOWN. MY DRIVER SEAT CONTROLS WILL NOT WORK, AND THE PASSENGER WINDOW WILL NOT STAY UP AND THE CONTROLS WILL NOT WORK. IF YOU DO RESEARCH ON THE 2000-2004 JEEP GRAND CHEROKEE MODELS, YOU WILL FIND THE EXACT SAME ISSUES FROM EVERYONE WHO HAS OWNED THESE SPECIFIC YEARS AND MODELS. CHRYSLER KNOWS ABOUT THE CONSTANT ISSUES, YET THE 2000-2004 MODELS ARE NOT ON THE BUY BACK LIST. THE DEALERSHIPS EVEN HAVE A PROBLEM TRYING TO FIGURE OUT WHAT THE PROBLEM IS WHICH IS WHY IT COSTS SO MUCH AND THE PROBLEMS CONTINUE TO EXIST. OWNERS HAVE HAD TO CONSULT WITH OTHER JEEP OWNERS TO WORK TOGETHER TO TRY TO SOLVE THE PROBLEMS OURSELVES. 2002 WITH ONLY 115,000 MILES ON IT. THERE WOULD BE MORE MILES ON IT IF PROBLEMS WOULD STOP OCCURRING WITH THESE VEHICLES AND PREVENTING PEOPLE FROM DRIVING. I PUT THE DATE WHEN IT STARTED IN 2012, BUT CONSTANT PROBLEMS ARE STILL CONTINUING TO THIS DATE AND YEAR OF 2015.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER, FRONT PASSENGER, AND REAR PASSENGER SIDE WINDOWS FAILED. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT THE MOTOR FOR THE WINDOWS FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 63,000 AND THE CURRENT MILEAGE WAS 71,000. *TR

MY 2002 JEEP GRAND CHEROKEE...WAS DRIVING ON THE MAIN RD...AND UNFORTUNATE ACCIDENT OCCURRED AND MY JEEP HYDROPLANED AND THE CAR FLIPPED AND THE AIR BAG NEVER DEPLOYED...THE ACCIDENT WAS ABOUT 3 YEARS AGO ....AND KNOW I RECEIVED INFO IN THE MAIL...REGARDING THERE WAS A RECALL ON THAT JEEPS AIRBAG...THAT NEVER DEPLOYED IN THE ACCIDENT....I WENT TO THE EMERGENCY ROOM AT THE HOSPITAL AND STAYED FOR ALMOST 24 HOURS...THE JEEP WAS TOTALED IN THE ACCIDENT AND KNOW 3 YEARS LATER I RECEIVE A RECALL...WHAT TO DO KNOW I WAS ADVISED TO CONTACT YOU ALL....AFTER I CONTACTED THE FCA US LLC SAFETY RECALL NOTICE . AFTER SPEAKING WITH TEM THEY ADVISE TO SEND INFORMATION TO YOU. PLEASE ADVISE OF WHAT TO FOLLOW UP ON.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE ALSO OCCURRED DURING INITIAL START UP AND THE MALFUNCTION BECAME PROGRESSIVELY WORSE OVER A PERIOD OF TIME. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) BUT WAS ADVISED THAT THE PART NEEDED TO COMPLETE THE RECALL SERVICE REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE APPROXIMATED FAILURE MILEAGE WAS 72,000.

TL* THE CONTACT OWNS 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. *TR

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG CONTROL MODULE RECALL NOTICE AND SEEKS REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED IT HAS BEEN ONE YEAR, SINCE THE AIR BAG RECALL WAS ANNOUNCED AND CHRYSLER HAS YET, TO REMIT COMPENSATION. IN JUNE OF 2012, THE AIR BAG WARNING LIGHT ILLUMINATED AND IT REMAINED LIT WHENEVER, THE VEHICLE WAS DRIVEN. THE CODE IN THE ECM SHOWED THAT THERE WAS AN ISSUE WITH ONE OF THE SENSORS FOR THE ORC MODULE. AS THERE WAS NO ALTERNATIVE, THE CONSUMER WAS FORCED TO REPLACE THE DEFECTIVE MODULE WITH A NEW UPDATED MODULE. THE CONSUMER SUBMITTED HIS ORIGINAL RECEIPT AND PROOF OF PAYMENT BY MAIL TO CHRYSLER AS INSTRUCTED. RATHER THAN RECEIVING THE REIMBURSEMENT WITHIN 60 DAYS AS WRITTEN IN THE NOTICE, HE WAS INSTEAD CONTACTED BY CHRYSLER WHO REFUSED TO PAY FOR THE REPLACEMENT. HE WAS INFORMED THAT SINCE THE SUPPLEMENTAL JUMPER HARNESS WAS NOT YET AVAILABLE THEY WOULD BE UNABLE TO COMPENSATE HIM.

WAS DRIVING AND ALL OF A SUDDEN THE AIR BAG LIGHT AND CHECK ENGINE LIGHT CAME ON. NOW THEY WONT GO OFF. CHECK ENGINE LIGHT HAS BEEN HOOKED UP TO COMPUTER BUT ALL IT SAYS IS THAT THERE'S AN EMISSIONS LEAK BUT NO ONE CAN FIND IT. THE AIR BAG LIGHT WONT GO OFF. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED AS THE WARNING CHIME BEGAN TO SOUND. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS UNABLE TO OBTAIN THE REMEDY BECAUSE THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT SERVICED PER THE RECALL NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TR

MY POWER STEERING WENT OUT, THE AIR CONDITIONER QUIT WORKING, THE AIR BAGS LIGHT WILL NOT GO OFF, HEADLIGHTS COME ON AND OFF WHEN NO ONE IS IN THE VEHICLE, THE ELECTRICAL SENSORS ARE INOPERABLE, AND THE HEATED SEATS GET TOO HOT, OR NOT WORK AT ALL. I HAVE YET TO RECEIVE ANY RECALLS FOR MY 2002 JEEP GRAND CHEROKEE OVERLAND. I WOULD LIKE TO KNOW WHY I HAVE NOT RECEIVED ANY RECALL NOTICES FOR THE PROBLEMS THAT HAVE PROMPTED CHRYSLER TO ISSUE RECALL NOTICES FOR ABOVE ISSUES. *TR

I WAS SENT NOTICE 6 MONTHS OR SO AGO, AND HAVE CALLED KIMBERLY CHRYSLER 3 TIMES WITH REGARD TO THE SAFETY RECALL FOR THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. I WAS TOLD THAT I WOULD HEAR FROM JEEP AS TO WHEN THIS WOULD BE TAKEN CARE OF. I READ ON THE CHRYSLER RECALL PAPER THAT IF I DID NOT GET THIS TAKEN CARE OF TO REPORT THIS TO YOU. I WOULD LIKE TO HAVE THIS TAKEN CARE OF, AND I AM VERY UPSET THAT THE DEALERSHIP DOES NOT THINK THAT MY JEEP IS IMPORTANT ENOUGH TO HANDLE THIS MATTER. PLEASE ADVISE. [XXX]I CAN'T ALWAYS USE THE PHONE SINCE I AM A STROKE SURVEYOR. THANK YOU SO VERY MUCH AND I LOOK FORWARD TO HERDING FROM YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DRIVING MY 2002 JEEP GRAND CHEROKEE ON 4/15/2012, I APPROACHED A STOP SIGN AND PROCEEDED TO APPLY THE BRAKES. AS I APPLIED THE BRAKE PEDAL, IT FUNCTIONED AS NORMAL FOR MAYBE 2-3 SECONDS. THE BRAKE PEDAL THEN LOST IT'S PRESSURE AND DROPPED TO THE FLOORBOARD. I PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND OPENED THE HOOD. NO EVIDENCE OF BRAKE FLUID WAS VISUALLY APPARENT AT THE MASTER CYLINDER, THOUGH THE FLUID WAS APPROX. 1/2" LOW IN THE RESERVOIR. LOOKING UNDER THE VEHICLE AT EACH WHEEL TO SEE IF BRAKE FLUID LEAKAGE WAS EVIDENT AT ANY OF THE CALIPER(S), I NOTICED BRAKE FLUID LEAKING FROM THE STAINLESS STEEL BRAKE LINE FASTENED ALONG THE FRAME RAIL ON THE DRIVER'S SIDE OF THE VEHICLE. THERE WAS NO EVIDENCE OF CORROSION OR DAMAGE OF ANY KIND, THE BRAKE LINES WERE STILL BRIGHT AND SHINEY, THE WAY STAINLESS APPEARS, AND THERE WAS NO EVIDENCE OF RUST OR CORROSION ON THE FRAME OF THE VEHICLE EITHER. I CANNOT VERIFY THAT THE LEAK WAS INDEED COMING FROM THE BRAKE LINE, AS THE VEHICLE WAS NOT ON A LIFT FOR A BETTER VISUAL INSPECTION. I'M QUESTIONING IF THE BRAKE SYSTEM HAS BEEN A PROBLEM WITH OTHER JEEP VEHICLES AND IF ANYTHING HAS BEEN DOCUMENTED INFORMATION CONCERNING THIS ISSUE. *JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT BOTH THE AIR BAG AND ENGINE WARNING INDICATORS WOULD ILLUMINATE UPON STARTING THE VEHICLE. THE WARNING INDICATOR ILLUMINATED CONTINUOUSLY UNTIL THE VEHICLE WAS TURNED OFF. NHTSA RECALL CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) WAS ASSOCIATED WITH THE FAILURE. THE RECALL WAS SCHEDULED TO BEGAN IN APRIL OF 2013 AND THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

STRONG GASOLINE SMELL INSIDE CAR CABIN....DTC P0455 WAS FOUND.....SPLIT HOSES WERE FOUND AT THE EVAP .CANISTER......COMMENT : POTENTIAL FLASH FIRE INSIDE CABIN HAD THE REAR BUMPER [ LEFT REAR] (DRIVER SIDE ) OF BUMPER BEEN HIT IN AN ACCIDENT.

THE DEFROST ONLY WORKS 50% OF THE TIME. DID NOT WORK WHILE DRIVING DOWN THE HIGHWAY AT 65MPH. THIS WAS EXTREMELY DANGEROUS AS I COULD NOT SEE THROUGH THE WINDSHIELD. THE NEXT DAY WAS WORKING FINE AND A WEEK LATER I HAD THE SAME ISSUE. I HAD THE HEATER CORE REPLACED AND THE ISSUE IS STILL HAPPENING. *TR

IN 2012 OR BEFORE, PRIOR TO WHEN I PURCHASED THE VEHICLE ON MARCH 20, 2012, THIS VEHICLE WAS SUBJECT TO A RECALL NOTICE. MANY TIMES, AND MOST RECENTLY IN AUGUST 2020, TWO DIFFERENT DEALERS HAVE NOT REPAIRED THE DEFECT, AND I HAVE BEEN ADVISED THE PART IS NOT "IN STOCK".

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL AS SOON AS IT WAS STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE BUT REPLACED THE FUEL PUMP. THE FAILURE RECURRED ON AN INTERMITTENT BASIS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 175,100. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED. THE MANUFACTURER WAS NOTIFIED WHO STATED THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 01V288000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 195,000.

THE VENTILATION SYSTEM IS NOT WORKING CORRECTLY, IN THE FACT THAT THE AIRFLOW WHETHER IT IS HOT OR COLD IS OBSTRUCTED SOMEHOW. HAD THIS PROBLEM FOR QUITE SOME TIME AND WOULD VERY MUCH LIKE TO KNOW WHAT MY OPTIONS ARE. YES THERE IS A NOISE COMING FROM THE DASHBOARD, SOUNDING LIKE A MACHINE WINDING DOWN. PLEASE HELP ME. *JS

I RECEIPT SAFETY RECALL M35/NHTSA 12V-527 ON FEBRUARY 2013, EVERY DAY CALL TO THE OFFICE DEALER AND SAID, I AM NOT RECEIPT THE PART. PLEASE CALL AGAIN. I HAVE PROBLEM BECAUSE THE AIRBAG WARNING LIGHT IS PERMANENT ON. THANK YOU SO MUCH FOR YOUR ATTENTION AND THIS PROBLEM. *TR

RECIBI EL PRIMER "SAFETY RECALL M35/NHTSA-12V-527 AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. EL DEALER ME REQUIERE LA SEGUNDA NOTICACION PARA PODER AREGLAR EL VEHICULO Y TODAVIA A LA FECHA DE HOY NO LE HE RECIBIDO YO HICE EL PRIMER COMPLAINT CON USTEDES EL DIA MARZO 2013 Y EL NUMERO DE COMPLAINT ES10503125. GRACIAS. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL - THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SEAT HEATING ELEMENT OVER HEATED CAUSING A HOLE TO BURN THROUGH THE SEAT AND THE DRIVERS JACKETS. THE DRIVER SUSTAINED A MINOR BURN AS A RESULT OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT SEAT HEATER WAS FOUND TO BE BURNT AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO SENT AN ENGINEER TO INSPECT THE VEHICLE. THE ENGINEER FAILED TO FIND A MANUFACTURER DEFECT AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,881 AND THE CURRENT MILEAGE WAS 132,000. PM

I HAVE THE LIGHT OF MY SEATBELT ON ALWAYS.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD ALSO EXPERIENCED THE AIR BAG WARNING LIGHT BEING ILLUMINATED TO INDICATE A FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE RECURRED WHENEVER THE ENGINE WAS IN OPERATION. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS); HOWEVER THE PART WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

TL* THE CONTACT OWNS 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12-30-13 *BF

FRONT END CRASH WHERE I WAS HIT BY ANOTHER CAR, NEITHER OF THE FRONT END AIRBAGS DEPLOYED, RESULTED IN HEAD, JAW, AND NECK INJURIES THAT WOULD NOT HAVE HAPPENED IF AIRBAGS WENT OFF. *TR

THE DRIVERS SIDE FRONT HEATING ELEMENT STARTED TO SMOKE. UNIT WAS TURNED OFF QUICKLY & HAS FAILED TO OPERATE EVER SINCE. *TR

WHILE DRIVING MY JEEP IN THE PARKING LOT OF TJ MAXX, MY AIRBAG LIGHT CAME ON AND ABOUT TWO SECONDS LATER BOTH AIRBAGS DEPLOYED. THERE WAS NO CRASH INVOLVED. *TR

HIT FROM BEHIND ,REARENDED,. FIRST IMPACT THREW ME FORWARD THEN HIT AGAIN 2ND IMPACT BROKE SEAT BACK AND I FELL BACK FLAT INTO BACKSEAT.. 2 TORN ROTATOR CUFFS AND SHOULDER BALL AND SOCKET DAMAGED DUE TO TRYING TO HOLD ONTO WHEEL AND MAINTAIN CONTROL OF CAR WHILE SEAT WAS COLLAPSING. *TR

IN NOVEMBER 2012, CHRYSLER AND YOU ANNOUNCED A RECALL OF MY AND JUST UNDER A MILLION OTHER 2002 JEEP GRAND CHEROKEES M35/NHTSA 12V-527. IT IS NOW THREE MONTHS LATER. ABOUT THREE WEEKS AGO, I RECEIVED A RECALL NOTICE, TELLING ME, FIRSTLY THERE WAS A RECALL (DOES IT REALLY TAKE TWO+ MONTHS TO NOTIFY ME?) AND THAT CHRYSLER WAS HOPING THE PARTS FOR A PERMANENT FIX, CURRENTLY UNAVAILABLE, WOULD BE AVAILABLE AS QUICKLY AS POSSIBLE -- WITH ABSOLUTELY NO HINT OF HOW LONG THIS MIGHT BE. DOES IT REALLY TAKE MORE THAN THREE MONTHS TO MANUFACTURE AND DISTRIBUTE A PART INVOLVED IN A SAFETY RECALL -- "A SMALL CHANCE OF AN INADVERTENT DEPLOYMENT OF THE FRONT ...OR SIDE AIRBAG! INADVERTENT DEPLOYMENT OF THE AIRBAGS MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH." AND, AS FOR NHTSA, SHOULDN'T YOU BE PRODDING CHRYSLER TO HASTEN THE COMPLETION OF THIS RECALL? *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE FAN RELAY MODULE FAILED ON THE VEHICLE. WHEN THE PART FAILED IT CAUSED THE FAN FOR THE RADIATOR STOP WORKING AND THE VEHICLE WOULD OVER HEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THE FAN RELAY MODULE FAILED AND IT WAS DEFECTIVE. THE CONTACT STATED THE FAILURE WAS A MANUFACTURERS DEFECT. THE CURRENT MILEAGE ON THE VEHICLE WAS 129,682.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SEAT BECAME BURNED BECAUSE THE HEATING ELEMENT HAD A SHORTAGE AND OVERHEATED. THE CONTACT SUSTAINED BURNS TO THE LEG. THE DEALER DID NOT OFFER ANY ASSISTANCE, STATING THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 74,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 73,800. UPDATED 11/18/11*LJ UPDATED 02/29/12

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND THE REMEDY PART REMAINED UNAVAILABLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I AS WELL AS MANY OTHER PEOPLE AM HAVING PROBLEMS WITH MY POWER WINDOWS CORDS AND REGULATORS BREAKING I HAVE PUT OVER $400 IN ONE WINDOW AND NOW HAVE 2 MORE BROKEN. CHRYSLER STATES FIRST THAT BECAUSE I AM THE 4TH OWNER THEY CANNOT HELP ME, THEN STATES THAT BECAUSE OF MY CARS YEAR (2002) AND MILEAGE (126K) THEY CANNOT HELP ME. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH OR WHILE IDLING, THE CHECK ENGINE LIGHT WOULD ILLUMINATE AND THE ENGINE WOULD OVERHEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE ENGINE COOLING FAN WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). THE FAILURE MILEAGE WAS 135,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS), IN WHICH THE VEHICLE WAS INCLUDED AND STATED THAT THE PART NEEDED FOR THE RECALL SERVICE WAS UNAVAILABLE. THE AUTHORIZED DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD BEEN WAITING FOR THE PART TO BECOME AVAILABLE FOR TWO YEARS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A RECALL NOTICE OVER 1 1/2 YEARS AGO ON THE JEEP CHEROKEE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE AND EVERY TIME I CALL THE CHRYSLER DEALERSHIP THEY TELL ME IT'S NOT IN YET. I FIND IT HARD TO BELIEVE THAT SOMETHING THAT CAN CAUSE AN ACCIDENT HAS TAKEN SO LONG TO REPLACE. I WOULD APPRECIATE ANY HELP YOU CAN GIVE ME TO GET THIS RESOLVED. IT SHOULDN'T TAKE THIS LONG!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR