2002 Jeep Grand Cherokee Complaint Log

NHTSA RECALL ID 02-V-032-000/MANUFACTURER'S RECALL A10. CONSUMER RECEIVED RECALL NOTICE IN THE BEGINNING OF JANUARY 2002, AND PARTS WERE STILL NOT AVAILABLE.*AK CONSUMER STATES THAT IT TOOK 2 MONTHS TO GET THE PARTS TO FIX THE RECALL PROBLEM, DURING THAT TIME, GAS SPLASHED EVERY TIME HE FILLED THE TANK. *YD

CONSUMER HAD RECEIVED RECALL 02V032000 FOR FUEL TANK ASSEMBLY, DEALERSHIP HAD NO PARTS AVAILABLE. FIELDS JEEP, ADDRESS 670 FRONTATE ROAD STE 847 446 5100 DONNA REPLACED PART OF FUEL ASSEMBLY.*AK DEALER STATED ON SEVERAL OCCASIONS THAT CONSUMER WOULD BE INFORMED WHEN PARTS WERE IN, HOWEVER, CONSUMER HAS NEVER RECEIVED NOTIFICATION TO THIS DATE, CONSUMER RECEIVED ANOTHER RECALL NOTICE, BUT RECALL REPAIRS WERE NEVER PERFORMED. *TT

CONSUMER RECEIVED RECALL 01 V 374 000. CONSUMER CALLED TO MAKE AN APPOINTMENT . DEALER STATED THAT CONSUMER COULD BRING VEHICLE IN ON APRIL 5TH 2002. DEALER TOLD CONSUMER IN TWO WEEKS BRING VEHICLE IN. CONSUMER WAS UNABLE TO CONTACT DEALER. *AK ON MAY 31,2002 VEHICLE WAS REPAIRED. *MJ

JEEP GRAND CHEROKEE BLEND DOORS. THAT ALL I HAVE TO SAY. THE BLEND DOORS ARE JUNK. THEY BREAK IN EVERY JEEP GC. IT'S A 1500 DOLLAR JOB THAT CHRYSLER IS AWARE OF. IT HAPPENS IN ALL JEEPS. THE DOORS BREAK, LEAVING THE PASSENGER COMPARTMENT WITH NO HEAT. CHRYSLER IS AWARE OF THIS PROBLEM. THEY HAVE ISSUED A TECH BULLETIN, BUT STILL THEY DO NOT RECALL THIS PART. THIS IS '!@#$%. THEY KNOW ABOUT THE PROBLEM. FIX IT FOR THE CONSUMER ALREADY! *TR

MANUFACTURER'S RECALL AO2 CONCERNING REFUEL VAPOR RECURRNG SYSTEM/FUEL FILLER INLET CHECK VALVE INSIDE OF FUEL. RANCHO JEEP 8118 CLARREMONT MESA BLVD SANDIEGO CA 92111 858 560 7100 CONTACT BRUCE. NO PARTS AVAILABLE FOR TWO NONTHS. *AK

NHTSA RECALL 01V374000/ MANUFACTURER'S RECALL A06. GOT RECALL NOTICE,CALLED DEALER TO MAKE AN APPOINTMENT. DEALER STATED HAD TO ORDER PARTS. WHEN CONSUMER WENT TO DEALER,DEALER STATED PARTS WERE ON BACKORDER. PLEASE ADD VIN. *AK

VEHICLE ACCELERATED WHILE BRAKING AT RAILROAD CROSSING, CAUSING IT TO MOVE FORWARD HITTING A MOVING TRAIN AT A NINTY DEGREE ANGLE.*AK

RECALL NUMBER A02/ORVR SYSTEM NEEDS TO BE REPLACED. THERE ARE NO PARTS AVAILABLE/VALLEY BUICK WILLIAM PENN HIGHWAY MONROEVIILE PA 15145 412 373 3000. *AK CONSUMER STATES TWO RECALL NOTICES HAVE BEEN RECEIVED, HOWEVER PARTS ARE STILL NOT AVAILABLE. *SLC

VEHICLE WAS PARKED IN DRIVEWAY IN FRONT OF HOUSE. IGNITION WAS OFF. NOBODY WAS IN CAR AT TIME OF INCIDENT. TRANSMISSION SHIFTED FROM 'PARK' TO 'REVERSE' AND VEHICLE ROLLED FORWARD IN DRIVEWAY, JUMPED CURB AND RETAINING WALL, CROSSED STREET, ROLLED DOWN HILL, HIT TREE, ROLLED THROUGH FENCE AND CONTINUED UNTIL IT REACHED BOTTOM OF HILL WHERE IT ROLLED TO A STOP.*AK

WHILE DRIVING IN THE RAIN OR SNOW AND WHEN BRAKES WERE DEPRESSED VEHICLE WENT OUT OF CONTROL. VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES BEFORE THE PROBLEM WAS REPAIRED. THE PADS/ROTORS AND THE DRUMS WERE REPLACED DURING THE LAST VISIT. MANUFACTURER HAD NOT BEEN INFORMED OF THE PROBLEM.*AK

VEHICLE CERTIFICATION LABEL STATES MINIMUM WHEEL/TIRE SIZE 17 INCHES. VEHICLE DELIVERED EQUIPPED WITH 16 INCH WHEELS AND TIRES. *AK

VEHICLE CERTIFICATION LABEL LISTS 17" X 7.5" WHEEL RIMS & TIRES AS MINIMUM SIZE. VEHICLE FACTORY EQUIPPED WITH 16" X 7" WHEEL RIMS & TIRES. OWNERS MANUAL SAYS "WARNING! NEVER USE A TIRE SMALLER THAN THE MINIMUM TIRE SIZE LISTED...." MANUFACTURER REFUSES TO ADVISE AS TO CORRECT GVWR, TIRE PRESSURE FOR TIRES AS EQUIPED, OR TO SUPPLY CORRECT LABEL OR WHEELS & TIRES.*AK

BRAKE ROTORS WARP EVERY 2000 THOUSAND MILES. WHEN APPLYING BRAKES VEHICLE WILL VIBRATE UNCONTROLLABLY.*AK

RECALL 02 V 032 000/FMVSS 301/ORVR: DEALER: DELUCA CHRYSLER PLYMOUTH JEEP INC; BEDFORD, OH; PHONE# 440/232-0880 WAS UNABLE TO HONOR RECALL DUE TO NO PARTS BEING AVAILABLE. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK

CONSUMER STATES THAT WHILE DRIVING VEHICLE START TO VIBRATE CAUSING THE BRAKE ROTOR TO SNAP. NLM

2002 JEEP GRAND CHEROKEE DEVELOPED PROBLEMS WITH THE TRANSMISSION.***NO ANSWER REQUIRED***. *MR THIS PROBLEM OCCURRED ONCE WHILE THE VEHICLE WAS ON AND ONCE WHILE IT WAS OFF. THE SECOND INCIDENT CAUSED $6000 WORTH OF DAMAGE TO THE VEHICLE. *NM

CONSUMER COMPLAINT REQUESTING REIMBURSEMENT FOR ELECTRIC RADIATOR FAN ON 2002 GRAND CHEROKEE. *TS THE FAILURE OCCURRED WHILE THE VEHICLE WAS BEING DRIVEN 65 MPH. THE FAN BROKE IT CAUSED DAMAGE TO THE RADIATOR WHICH CAUSED THE VEHICLE TO OVERHEAT. *NM

2002 JEEP GRAND CHEROKEE WITH RECALL FOR THE RADIATOR FAN. CONSUMER STATED THAT HE RECEIVED THE RECALL NOTICE. MECHANIC TOLD HIM THERE WERE NO PARTS AVAILABLE AFTER HE HAD DROPPED THE VEHICLE OFF AND LEFT THE DEALERSHIP. CONSUMER CALLED ANOTHER DEALERSHIP AND THEY STATED THEY HAD THE PARTS. *KB

2002 JEEP GRAND CHEROKEE RECALL FOR ELECTRIC RADIATOR FAN. CONSUMER STATES THAT HE HAD THESE PARTS REPLACED BEFORE THE RECALL WAS RECEIVED. HE ALSO STATES THEY HAVE BEEN REPLACED AGAIN AND THE MANUFACTURER STATED THE REPAIR ORDER THE CONSUMER SUBMITTED DID NOT SHOW THE REPLACEMENT OF THE PARTS INVOLVED IN THE RECALL. *KB THE CONSUMER STATED THE ENGINE OVERHEATED AND THE REPAIRS WERE NECESSARY. *JB

CONSUMER HAS AN ISSUE WITH THE SAFETY RECALL F25 FOR HER JEEP GRAND CHEROKEE AND REIMBURSEMENT FOR THE RECALL. *NJ THE CONSUMER STATED SHE WAS WITHOUT HER VEHICLE FOR 10 DAYS TO HAVE THE PROBLEM FIXED. THE CONSUMER IS SEEKING REIMBURSEMENT UNDER THE RECALL. # 06V199000. *JB

2002 JEEP GRAND CHEROKEE. COMPLAINT CONCERNING CHRYSLER SAFETY RECALL- HEATED SEAT ELEMENTS *GR THE CONSUMER STATED BOTH FRONT SEAT HEATER ELEMENTS WERE REPLACED AFTER THE DRIVERS SEAT STOPPED WORKING. THE DEALER REFUSED TO REPAIR THE VEHICLE FREE OF CHARGE, BECAUSE THE CONSUMER'S VEHICLE WAS NOT INCLUDED IN THE RECALL. WHEN THE CONSUMER WENT TO ANOTHER REPAIR FACILITY, THEY DISCOVERED THE DRIVERS COMPONENT WAS CHARRED. *JB

WHILE DRIVING 30 MPH HIT SUBWAY PULLER HEAD-ON AND DRIVER'S SIDE AIR BAG DID NOT DEPLOY. PLEASE PROVIDE FURTHER INFORMATION.*AK

CONSUMER HAD TO REPLACE THE BRAKE PADS, DRUMS, AND ROTORS AFTER 9880 MILES. BRAKE PADS, DRUMS, AND ROTORS WERE REPLACED THREE TIMES WITH LESS THAN 20,000 MILES. *AK

LEFT REAR TIRE BLOW OUT WHILE DRIVING AT 70 MPH. TIRE SIDEWALL WAS SHATTERED. *AK

THE CONSUMER RECIEVED RECALL NOTICE 02V-032, THE CONSUMER ATTEMPTED TO HAVE THE RECALL COMPLETED BUT WAS TOLD THERE WERE NO PARTS AVAILABLE. NLM

CONSUMER WAS SENT A RECALL NOTICE 01V348000 AT BEGINNING OF THE YEAR. CONSUMER HAS BEEN TO SEVERAL DEALERSHIPS AND HAS NOT HAD VEHICLE SERVICED.*AK

RECEIVED RECALL NOTICE 02V032000/ MANUFACTURER'S RECALL 10. DEALER CHECKED VEHICLE, BUT TOLD CONSUMER DID NOT HAVE PARTS, AND DIDN'TKNOW WHEN PARTS WILL BE IN. *AK

CONSUMER RECEIVED SAFETY RECALL NOTIFICATION RELATING TO THE FUEL LINES AND FITTINGS. RECALL COMPONENT REPAIRS CANNOT BE DONE DUE TO LACK OF PARTS. CONSUMER IS UPSET THAT HE CANNOT FILL TANK WITHOUT THE FUEL GUSHING OUT ALL OVER THE SIDE OF THE VEHICLE. *TT

STARTED VEHICLE AND IT WOULD NOT MOVE, PUT BACK INTO PARK, THEN INTO REVERSE AND IT STILL WOULD NOT MOVE, PUT INTO PARK, COULD NOT GET IT OUT OF PARK, SHUT VEHICLE OFF AND STARTED PUT BACK IN REVERSE ANDIT WAS OKAY, CONTACTED DEALER, DEALER CALLED ME BACK, STATED JEEP WOULD REPLACE THE TRANSMISSION. THIS IS WHERE WE STAND NOW. *AKY

RECEIVED 2 RECALL NOTICES #02V032000 & 01V374000 FOR FUEL REPAIRS. HAD CONTACTED THE DEALERSHIP & INFORMED NO PARTS AVAILABLE FOR THIS REPAIR. WOULD NOTIFY WHEN PARTS ARE AVAILABLE. HAS BEEN 3 MONTHS. NLM *TT

CONSUMER RECEIVED SAFETY RECALL NOTIFICATION RELATING TO THE FUEL FILTER AND RELATED ACCESSORIES NEEDED TO BE RECALLED AND CONTACT LOCAL DEALERSHIP TO CORRECT THE PROBLEM. AFTER SEVERAL ATTEMPTS TO HAVE VEHICLE REPAIRED, DEALERSHIP STATES THAT PART WOULD NOT BE AVAILABLE FOR ANOTHER TWO WEEKS. CONSUMER IS ALSO EXPERIENCING PROBLEMS OBTAINING RENTAL CAR AFTER PURCHASING RENTAL CAR OPTION. *TT

CONSUMER RESPONDED TO A RECALL 01V37 AND WAS TOLD BY THE DEALERSHIP THAT THE FUEL TANK NEEDED TO BE REPLACED AND THE PARTS WOULD BE ORDERED. CONSUMER IS STILL WAITING. THE DEALER INFORMED CONSUMER THAT THEY HAVE NO IDEA WHEN THE PARTS WOULD BE SHIPPED THAT THERE WAS NOTHING THEY COULD DO. *TT

CONSUMER RECEIVED RECALL NOTICE 01V374000. CALLED DEALER TO MAKE AN APPOINTMENT FOR RECALL REPAIRS, WAS INFORMED BY DEALER THAT PARTS WERE NOT AVAILABLE. *AK. CONSUMER STATED THE REPAIRS HAVE SINCE BEEN MADE.*JB

CONSUMER RECEIVED RECALL B06, REGARDING THE DEBRIS SHIELD FOR THE ENGINE INTAKE MANIFOLD. THIS IS THE SECOND NOTICE RECEIVED ON AN UNRELATED ISSUE; CONSUMER BELIEVES THE FIRST ONE CONCERNED SOMETHING TO DO WITH THE FILLER NECK ON THE FUEL TANK. HOWEVER THE DEALER IS UNRESPONSIVE. *YD

CONSUMER RECEIVED RECALL NOTICE 01V348000 RELATING TO THE VAPOR CANISTER VENT HOSE AND FUEL FILLER NLET CHECK VALVE. HOWEVER, CONSUMER IS HAVING SCHEDULING PROBLEMS WITH DEALERSHIP DUE TO PARTS THAT ARE NOT IN STOCK. *TT

WHILE DRIVING 30 MPH VEHICLE HIT SUBWAY PULLER HEAD-ON AND DRIVER'S SIDE AIR BAG DID NOT DEPLOY. PLEASE PROVIDE FURTHER INFORMATION.*AK

WHILE DRIVING AND APPLYING BRAKES, STEERING WHEEL WOULD VIBRATE. DEALERSHIP REPLACED FRONT ROTORS AND PADS DUE TO ROTORS WARPING. *AK JLG

CONSUMER STATES SAFETY RECALL 02V032 REGARDING THE FUEL TANK BLOCKER BRACKET CANNOT BE PERFORMED ON VEHICLE DUE TO THE TYPE OF HITCH INSTALLED ON THE VEHICLE. DEALERSHIP AND MANUFACTURER NOT WILLING TO DO ANYTHING. *TT

CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL REGARDING A FUEL TANK BLOCKER BRACKET. CONSUMER HAS TAKEN THE VEHICLE TO THE LOCAL DEALERSHIP TO HAVE THE RECALL WORK REPAIRED. THE WORK WAS NOT PERFORMED BECAUSE CONSUMER HAS AN AFTER MARKET TRAILER HITCH ON THE VEHICLE WHICH PREVENTS THEM FROM BEING ABLE TO INSTALL THE BRACKET. THE CHOICES GIVEN TO CONSUMER WAS TO EITHER HAVE THE HITCH REMOVED OR TO LIVE WITH THE PROBLEM. *JG

THE VEHICLE EXPERIENCED THE SYMPTOMS OF RECALL 02V032 WHICH CAUSED IT TO SMEEL OF GAS EVERYTIME THE VEHICLE WAS DRIVEN,THE VEHICLE COULD NOT BE REPAIRED IMMEDIATELY BECAUSE THE DEALER HAD NO PARTS AVAILABLE, THE CONSUMER HAS TO PAY TO RENT A CAR WHILE HIS VEHICLE WAS BEING REPAIRED AND IS REQUESTING REIMBURSEMENT FOR THE RENTAL CAR. *SCC

CONSUMER APPLIED THE BRAKES AND THE VEHICLE SUDDENLY TOOK OFF THROUGH THE GARAGE BEFORE COMING TO A STOP. CAUSE WAS UNKNOWN. PH

THE VEHICLE HIT A TREE, THE FRONTAL AIR BAGS DEPLOYED, HOWEVER THE SIDE AIR BAGS DID NOT. *JB

THE VEHICLE SPONTANEOUSLY SHIFTED FROM PARK TO REVERSE WHICH RESULTED IN DAMAGES TO THE VEHICLE. MR SCC

THE CONSUMERS VEHICLE WAS LESS THAN A YEAR OLD BUT HAS HAD THREE COMPUTERS REPLACED. THE DEALER HAS NOT BEEN ABLE TO DETERMINE THE CAUSE OF THE FAILURES. *NLM

AT HIGH SPEEDS VEHICLE'S FRONT END SHAKES WHEN BRAKING. *AK

WHILE DRIVING VEHICLE TENDS TO WANDER ALL OVER THE ROAD EXCESSIVELY, ESPECIALLY IF HIT BY A CROSSWIND OR PASSED BY A TRACTOR TRAILER. IT IS VERY HARD FOR CONSUMER TO MAINTAIN LANE. THE TIRES HAVE BEEN REPLACED AND THE ALIGNMENT HAS BEEN CHECKED. DEALER CANNOT DIAGNOSE CAUSE OF PROBLEM.*AK

CONSUMER STATES THERE IS A LOUD KNOCKING NOISE COMING FROM THE STEERING WHEEL AREA. CAUSE IS UNKNOWN. *AK

WHEN THE BRAKES WERE APPLIED STEERING WHEEL VIBRATED, MAKING IT HARD TO STEER STRAIGHT. BRAKE PADS AND ROTORS WERE REPLACED. AT 22,000 MILES BRAKE PADS AND ROTORS WERE REPLACED AGAIN.

THE ENTIRE BODY OF THE VEHICLE VIBRATED WHEN THE BRAKE PEDAL WAS DEPRESSED AT SPEEDS OF 50 MPH OR HIGHER. THE DEALERSHIP SERVICED THE VEHICLE 4 TIMES BUT WERE UNABLE TO CORRECT THE PROBLEM. *AK

AFTER 1200 MILES THE VEHICLE BEGAN MAKING A NOISE SIMILAR TO A "CRICKET" CHIRPING. THE DEALER INSTRUCTED THE CONSUMER TO WAIT UNTIL THE NOISE BECAME LOUDER SO THEY COULD PIN POINT WHERE THE NOISE WAS COMING FROM. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER ONCE THE NOISE BECAME LOUDER, BUT THE DEALER WAS UNABLE TO DETERMINE CAUSE. *AK THE PROBLEM WAS A NOISE THAT CAME BETWEEN 65-75 MILES PER HOUR. A NEW DRIVE SHAFT WAS PLACED IN THE VEHICLE, BUT THE NOISE REMAINED. CHRYSLER TESTED THE VEHICLE AND STATED THAT THE NOISE WAS NORMAL. CHRYSLER ALSO STATED THAT THEY WOULD NO LONGER PAY FOR ANY ATTEMPTS TO FIX THE PROBLEM. *SCC *JB