There are 321 stored owner reports matching the visibility & wipers leading-label group for the 2002 Jeep Grand Cherokee in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 50 of 321 matching reports. This is a limited sample of up to 50 reports, ordered by incident date when available, not the complete group. The list controls page through the loaded reports only.
Open the full vehicle complaint log (all categories)THE HVAC SYSTEM HAS MANY FAULTY ISSUES WHICH DIRECTLY EFFECTS THE ABILITY OF THE DEFROSTER TO OPERATE PROPERLY IF AT ALL . THE BLEND DOORS AS WELL AS THE RECIRCULATING DOOR ARE DEFECTIVE. THE AIR DUCTS DO NOT BLOW EVENLY. THIS CAUSES THE INABILITY OF THE TEMPERATURE CONTROL UNIT TO EFFECTIVELY DEFROST THE WINDSHIELD WHILE DRIVING DOWN THE HIGHWAY.
BLEND DOORS BROKEN CAUSING NO HEAT TO DRIVER SIDE OF THE CABIN. IN WINTER DRIVING, AIR IS SO COLD IT CAUSES NUMBING OF THE DRIVERS FOOT AND LEG WHICH CAUSES DIFFICULTY IN MOVING FROM THE ACCELERATOR TO THE BRAKE. THIS CONDITION OCCURS UNDER ALL CONDITIONS, FROM START UP TO SHUT DOWN. THIS AFFECTS THE DRIVERS ABILITY TO RESPOND TO NECESSARY BRAKING CONDITIONS, ESPECIALLY IN EMERGENCY SITUATIONS. COST TO REPAIR CONDITION IS IN EXCESS OF $1200.00. RESEARCH IS THAT THIS CONDITION OCCURS TO THE MAJORITY OF VEHICLES WITH THIS MAKE, MODEL, AND WILL REOCCURS MULTIPLE TIMES IN THE VEHICLES LIFETIME.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VENT CONTROLS FAILED TO WORK UPON USING THE BUTTON TO TURN ON THE HEAT. THE CONTACT STATED THAT THE VENTS BLEW COLD AIR REPEATEDLY. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHO DIAGNOSED THAT THE RECIRCULATION DOOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
I HAVE OWNED MY 2002 JEEP GRAND CHEROKEE LAREDO FOR 10 YEARS. I PURCHASED THE CAR NEW FROM LIBERTY AUTO CITY IN LIBERTYVILLE, IL. AT 80,000 MILES, I WAS LEAVING FOR SCHOOL WHEN I NOTICED MY DRIVER SIDE WINDOW HAD FALLEN INTO THE DOOR. WHEN I TRIED TO USE THE SWITCH TO RAISE THE WINDOW, IT DID NOT WORK. I TOOK THIS CAR TO THE DEALERSHIP, THEY KNEW RIGHT AWAY THAT I HAD A PROBLEM WITH THE WINDOW REGULATOR, AND THEY FIXED IT TO THE TUNE OF $400. THE DEALERSHIP KNEW WHAT IT WAS BECAUSE THEY HAVE FIXED SO MANY, AND THE NOVICE INTERNET SURFER WOULD BE ABLE TO SEARCH OUT THIS PROBLEM AND FIND A MYRIAD OF COMPLAINTS FROM GRAND CHEROKEE AND LIBERTY OWNERS ALIKE. I UNDERSTAND A CLASS ACTION LAWSUIT WAS FILED IN CALIFORNIA BY JEEP LIBERTY DRIVERS, AND JEEP HAS SINCE EXTENDED THE WARRANTY ON LIBERTY WINDOWS. JEEP REIMBURSED ME $300 OF THE $400 DOLLARS FOR THIS FIRST INCIDENT. NOW, LAST SUNDAY, I WAS LEAVING MY HOME TO WORK THE NIGHT SHIFT AT THE HOSPITAL, AND I NOTICED THE PASSENGER WINDOW WAS ROLLED ALL THE WAY DOWN - SURE ENOUGH, THE SAME THING HAPPENED TO THE OTHER WINDOW. I DROVE TO WORK IN A SNOW STORM WITH THE PASSENGER WINDOW ROLLED DOWN. NOW JEEP WILL NOT REIMBURSE ME FOR THE REGULATOR, WHICH AGAIN COST $400 TO REPLACE. AGAIN, MY NEW JEEP DEALERSHIP, FLETCHER AUTO IN COLUMBIA, MISSOURI, KNEW EXACTLY WHAT THE PROBLEM WAS BECAUSE THEY ALSO HAVE SEEN IT OFTEN WITH VEHICLES FROM THIS TIME PERIOD. I URGE YOU TO ACT TO CREATE A RECALL FOR THIS KNOWN DEFECTIVE PART THAT HAS CAUSED SIGNIFICANT TROUBLE AND EXPENSE. I WAS NOT IN DANGER, BUT I HAD TO BE AT WORK TO COVER MY SHIFT, SO I DROVE IN THE STORM AND HAD TO LEAVE MY CAR IN AN OPEN AIR UNGUARDED PARKING GARAGE WITH THE WINDOW DOWN ALL NIGHT. I BELIEVE JEEP SHOULD BE HELD ACCOUNTABLE FOR THIS. I APOLOGIZE FOR NOT PROVIDING MY VIN#, I AM ACTUALLY WORKING IN THE HOSPITAL RIGHT NOW FOR ANOTHER SHIFT. *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WIRING FOR THE AIR CONDITIONING UNIT AND THE HEATER COIL RESISTOR OVERHEATED AND BURNED. THERE WAS A CONSTANT SMELL OF BURNING HEAT THROUGH THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THERE WERE NO RECALLS AND THE RESISTOR AND WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 184,893.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING 40 MPH WHEN THE HEATER FAILED. THE VEHICLE WAS INSPECTED AND IT WAS DISCOVERED THAT THE HEATER CONTROL MODULATOR WAS MELTED. THE VEHICLE WAS INSPECTED AND DIAGNOSED AS NEEDING A REPLACEMENT BOX. THE VEHICLE WAS REPAIRED BUT THE FAILURE WAS BEGINNING TO RECUR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER, FRONT PASSENGER, AND REAR PASSENGER SIDE WINDOWS FAILED. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT THE MOTOR FOR THE WINDOWS FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 63,000 AND THE CURRENT MILEAGE WAS 71,000. *TR
THE DEFROST ONLY WORKS 50% OF THE TIME. DID NOT WORK WHILE DRIVING DOWN THE HIGHWAY AT 65MPH. THIS WAS EXTREMELY DANGEROUS AS I COULD NOT SEE THROUGH THE WINDSHIELD. THE NEXT DAY WAS WORKING FINE AND A WEEK LATER I HAD THE SAME ISSUE. I HAD THE HEATER CORE REPLACED AND THE ISSUE IS STILL HAPPENING. *TR
I AS WELL AS MANY OTHER PEOPLE AM HAVING PROBLEMS WITH MY POWER WINDOWS CORDS AND REGULATORS BREAKING I HAVE PUT OVER $400 IN ONE WINDOW AND NOW HAVE 2 MORE BROKEN. CHRYSLER STATES FIRST THAT BECAUSE I AM THE 4TH OWNER THEY CANNOT HELP ME, THEN STATES THAT BECAUSE OF MY CARS YEAR (2002) AND MILEAGE (126K) THEY CANNOT HELP ME. *TR
FAULTY BLEND DOORS IN 2002 JEEP GRAND CHEROKEE LTD A/C UNIT. *TR
2002 JEEP GRAND CHEROKEE. CONSUMER STATES PROBLEM WITH FRONT WINDOW REGULATORS *TGW THE FRONT WINDOW REGULATORS WERE REPLACED BY AN AUTHORIZED JEEP REPAIR FACILITY THREE TIMES IN THE PAST 14 MONTHS. THE CONSUMER STATED BASED ON OWNER REPORTS, THE PLASTIC PIECE ON THE WINDOW LIFT MECHANISM THAT HELD THE CABLE APPEARED TO BE AT LEAST PART OF THE PROBLEM.
2002 JEEP GRAND CHEROKEE LIMITED. MAY 2010 FRONT PASSENGER SIDE WINDOW FELL DOWN WHILE DRIVING. MARCH 2011 BACK DRIVER SIDE WINDOW FELL DOWN WHILE DRIVING WITH MY 4 YEAR OLD DAUGHTER ON THAT SIDE. WENT TO DEALER SAID IT WOULD COST $800 TO FIX BOTH WINDOWS. THE WAY IT SOUNDS THIS IS HAPPENING ALOT. IT NEEDS TO BE RECALLED. HAD TO DRIVE 30 MINUTES IN 20 DEGREE WEATHER HOME WITH DAUGHTER IN CAR. SOMETHING THINGS TO HAPPEN ASAP. TO MUCH MONEY TO BE SPENDING EVER 6 MONTHS TO A YEAR. *TR
THE DEFROSTER BLOWS COLD AIR RANDOMLY WHILE DRIVING IN THE WINTER. CAUSES THE WINDSHIELD TO FOG, THEN FREEZE WHILE DRIVING. THIS IS A VERY COMMON ISSUE AND EASY FIX, BUT REQUIRES REMOVING THE ENTIRE DASHBOARD ASSEMBLY. TO REPLACE A $5 PIECE OF PLASTIC. THIS IS A COMMON ISSUE AND A SAFETY PROBLEM AND SHOULD BE COVERED BY THE DEALER. *TR
DRIVING ALONG THE HIGHWAY WHEN THE PASSENGER WINDOW STARTED TO GO DOWN BY ITSELF. I HAD SOME PAPERWORK IN THE CAR AND IT STARTED BLOWING AROUND, CAUSING ME TO BECOME DISTRACTED AND NEARLY HITTING ANOTHER CAR ON THE HIGHWAY UNTIL I WAS ABLE TO PULL OVER SAFELY. THE WINDOW REGULATOR FAILED, WHICH IS A COMMON PROBLEM WITH THE JEEP GRAND CHEROKEE. *TR
I HAVE BEEN HAVING TROUBLES WITH THE BLENDER DOORS CLOSING ALL THE TIME ON MY 2002 JEEP GRAND CHEROKEE LIMITED. I HAVE HAD THE SUV FOR NOT EVEN 3 YEARS AND THE DOORS HAVE CLOSED 4 TIMES ALREADY. 2 MONTHS AGO THEY CLOSED AND IT COST $1,200 TO FIX IT, NOW 2 MONTHS LATER THE DOORS CLOSED AGAIN TODAY 5/27/10. THIS IS GETTING OUT OF HAND. THESE BLENDER DOORS HAVE A DEFECT AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT. *TR
DUAL CONTROL A/C HEATER UNIT ON THE JEEP GRAND CHEROKEE LIMITED STOP WORKING. *TR
FAILURE OF BOTH PASSENGER AND DRIVER FRONT WINDOW CONTROL MECHANISMS WITHIN 17 MONTHS OF EACH OTHER. REPLACEMENT IS $545.00 EACH, WITH TWO HOURS LABOR ($212.00) BEING CHARGED WHEN IT TOOK LESS THAN 1 HOUR TO COMPLETE REPLACEMENT. SERVICE WAS AT A JEEP DEALERSHIP. *TR
I DON'T UNDERSTAND HOW THE NHTSA CAN IGNORE THE PROBLEM WITH THE HVAC BLEND DOOR ASSEMBLY UNIT ON THE WJ JEEPS. HOW CAN HAVING NO HEAT AND NO DEFROSTER NOT BE A SAFETY ISSUE. I LIVE IN MAINE AND CAN NOT AFFORD THE ESTIMATED $1200 REPAIR TO FIX THIS WIDELY KNOWN DEFECT. TRY DRIVING IN 15 DEGREE WHETHER WITH SNOW ON THE ROADS AND NO DEFROSTER. GUESS WHAT HAPPENS? YOUR BREATH CAUSES THE WINDOWS TO FOG HENCE TO THE POINT ON NO VISIBILITY. I SLID OFF THE ROAD AFTER HITTING A SNOW BANK ON THE SIDE BECAUSE I COULD NOT SEE AND WAS TRYING TO SCRAPE THE QUARTER INCH ON FROST ON MY WINDOW OFF. THIS IS RIDICULOUS CHRYSLER NEEDS TO DO SOMETHING. *TR
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEATER DUCTS WOULD NOT FUNCTION CORRECTLY DUE TO LEAKAGE IN THE EVAPORATOR COIL. THE HEATER CORE WAS REPLACED BY THE DEALER. AFTER THE REPAIR, MOIST AIR EMITTED THROUGHOUT THE VENTS CAUSING THE WINDOWS TO BECOME FOGGY. THE CONTACT HAD CONCERN WITH THE HEALTH AND SAFETY HAZARDS REGARDING THE AIR QUALITY CIRCULATED THROUGHOUT THE VENTS. THE FAILURE MILEAGE WAS 65,351.
DUE TO POOR MANUFACTURING AND LOW QUALITY PARTS, 1999-2004 JEEP GRAND CHEROKEES HAVE BEEN SUBJECT TO BREAKAGE OF INTERIOR PARTS CONTROLLING THE HEATING AND A/C SYSTEMS, INCLUDING BUT NOT LIMITED TO THE BLEND DOORS AND ACTUATOR. THIS SYSTEM BREAKDOWN CAN OCCUR SUDDENLY, AND CAN AFFECT BOTH THE A/C AND HEATING SYSTEMS. WHEN THIS OCCURRED TO MY 2002 JEEP GRAND CHEROKEE LTD. IT WAS IN THE DEAD OF WINTER (DEC 2009) AND THE WEATHER HAD BEEN EXTREMELY COLD. I WAS UNABLE TO PROPERLY DEFROST MY WINDOWS, CAUSING EXTREME DIFFICULTY IN SEEING OUT OF MY WINDSHIELD AND RIGHT SIDE MIRROR. BECAUSE OF THIS I WAS OFTEN HAVING TO ROLL DOWN MY WINDOWS--EVEN IF IT WAS SNOWING--IN ORDER TO DRIVE SAFELY TO SCHOOL AND WORK. IN MARCH I TOOK MY CAR TO A LOCAL JEEP DEALERSHIP TO GET MORE INFORMATION ON THIS ISSUE AND I WAS TOLD BY ONE OF THE SERVICE ADVISOR THAT THIS IS A KNOWN PROBLEM IN MANY JEEPS, AND IS SEEN VERY FREQUENTLY. DUE TO THE PROBLEM BEING IN THE DASH OF THE VEHICLE, THE REPAIR QUOTE IS OVER $1,300.00, AND IS NOT COVERED BY MY PRE-OWNED VEHICLE PROTECTION PLAN WITH WESTERN GENERAL. DAIMLER-CHRYSLER HAS RECEIVED THOUSANDS OF COMPLAINTS ABOUT THIS ISSUE BUT REFUSES TO RECALL A WARRANTY OR ASSIST JEEP OWNERS IN REPAIRING BROKEN PARTS. I AM NOT COMFORTABLE PAYING $1,300 AND BEING PENALIZED FOR DAIMLER-CHRYSLER'S MISTAKE WHEN, IF REPAIRED WITH THE SAME PARTS, I COULD BE FACING THIS SAME ISSUE AGAIN VERY SOON! *TR
Showing 1-20 of 50 loaded complaints
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 28, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.