2010 Jeep Grand Cherokee Complaint Log

TURNED JEEP ON PLACED IN REVERSE AND REAR WINDOW EXPLODED OUT WARD CAR WAS STILL IN GARAGE NOT MOVING AT TIME OF INCIDENT. *TR

THE FRONT BRAKES ON MY 2010 JEEP GRAND CHEROKEE HAVE ALREADY BEGAN TO SQUEAK. I HAD THE VEHICLE SERVICED AT THE DEALERSHIP (BRAKE SERVICE) AND WAS INFORMED THAT THE ROTORS NEEDED RESURFACED. I FIND THIS COMPLETELY UNACCEPTABLE BEING A NEWER VEHICLE WITH AVERAGE ANNUAL MILEAGE. THE DEALERSHIP OFFERED ONLY THE ROTOR SERVICE AND TOLD ME THE ROTORS WOULD NOT BE REPLACED BY WARRANTY. *TR

TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE EQUIPPED WITH GOODYEAR EAGLE RS-A EMT 255/45/R20 TIRES. THE CONTACT STATED THAT BOTH FRONT TIRES WERE SEPARATING ALONG THE SIDEWALLS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE TIRES WERE IN THE PROCESS OF BEING REPLACED. THE CONTACT FELT THIS WAS A SAFETY ISSUE BECAUSE THE TIRES DID NOT HAVE A LOT OF MILEAGE ON THEM. THE FAILURE AND CURRENT MILEAGES WERE 21,000. THE VIN WAS NOT ACCEPTED AT THE TIME OF THE COMPLAINT.

MULTIPLE ELECTRICAL ISSUES. SUNROOF NOT CLOSING, PASSENGER WINDOW WOULD GO DOWN BUT NOT UP (FROM PASSENGER SWITCH ONLY - DRIVER'S SIDE WOULD WORK THE PASSENGER WINDOW FINE), RADIO WOULD TURN OFF AT RANDOM, AND THE SWITCHES THAT CAN BE PROGRAMMED TO WORK THE GARAGE DOOR -HAVE NEVER WORKED. *TR WHEN THESE ISSUES ARE TAKEN TO THE DEALER - THEY CANNOT REPLICATE THE PROBLEM SO THEY WILL NOT FIX OR REPAIR. ON ONE OCCASION THE DEALER SAW THE WINDOW SWITCH NOT WORKING...BUT HAD TO HAVE THE WARRANTY PEOPLE COME AND SEE FOR THEMSELVES (CAR WAS ON AN EXTENDED WARRANTY) WELL, LOW AND BEHOLD IT WORKED WHEN THEY WERE THERE. THESE ISSUES WERE EXTREMELY FRUSTRATING AND THE DEALER WAS NOT HELPFUL. I EXPLAINED THE CAR CLEARLY HAD ELECTRICAL ISSUES IN GENERAL. THE CAR ONLY HAS 22,600 MILES ON IT AND I PLANNED ON KEEPING IT FOR MANY YEARS. HOWEVER, IF I AM HAVING THIS MANY PROBLEMS NOW - THERE IS NOW WAY I WILL KEEP IT. *TR

TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN THE BRAKE WAS DEPRESSED AND A LOUD SQUEAKING NOISE EMITTED WITH THE BRAKE WARNING LIGHT ILLUMINATING INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR TIMES FOR THE SIMILAR FAILURE. THE TECHNICIAN STATED THE CONSTANT SQUEAKING NOISE WAS A NORMAL OCCURRENCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,272.

TL*THE CONTACT OWNS A 2010 JEEP CHEROKEE EQUIPPED WITH GOODYEAR PSA RUN FLAT TIRES, SIZE P255/45/R20.(NA) THE CONTACT STATED THAT WHILE DRIVING 80 MPH, THE FRONT DRIVER SIDE TIRE SEPARATED AND CAUSED A BLOWOUT. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND THE VEHICLE WAS TOWED TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO A TIRE DEALER AND THE CONTACT HAD THE TIRE REPLACED UNDER WARRANTY. THE CONTACT CALLED THE MANUFACTURER BUT WAS NOT ABLE TO SPEAK TO ANYONE. THE FAILURE MILEAGE WAS 29,000.

ENGINE FIRE BEGAN WHILE DRIVING VEHICLE. BEGAN AS SMOKE ESCAPING FROM UNDER HOOD. STOPPED AND TURNED OFF ENGINE IMMEDIATELY WITHIN 20 SECONDS/100 FEET. FIRE BEGAN IN ENGINE COMPARTMENT WITHIN 2 MINUTES. TOTAL LOSS OF VEHICLE. VEHICLE IS A 2010 MODEL, FOUR MONTHS OLD, LESS THAN 5000 MILES. DEALER DENIES ANY RESPONSIBILITY FOR PRODUCT LIABILITY. *TR

REGARDING GOODYEAR EAGLE RS-A EMT (RUNFLAT), SIZE 255/45R20, TIRES THAT COME AS ORIGINAL EQUIPMENT FOR THE 2010 JEEP GRAND CHEROKEE SRT-8. THE FRONT TIRES HAVE SHOWN EXCESSIVE WEAR ON THE INSIDE SHOULDER LEADING TO THE TREAD SEPARATING FROM THE SIDEWALL IN UNDER THAN 14,000 MILES. THIS IS NOT AN ISOLATED INCIDENT, AS MY PREVIOUS VEHICLE, A 2007 JEEP GRAND CHEROKEE SRT-8, EQUIPPED WITH THE SAME WHEEL/TIRE PACKAGE FROM THE FACTORY EXPERIENCED THE EXACT SAME FAILURE TWICE WITHIN 40,000 MILES. *TR

THE RECIRCULATION GEAR BROKE, CAUSING THE AIR CONDITIONING SYSTEM TO NEVER SWITCH INTO RECIRCULATION MODE. IT IS AN ONGOING PROBLEM WITH MANY YEARS OF THESE VEHICLES. I HAVE PERSONALLY REPLACED IT ONCE, BUT IT HAS BROKEN AGAIN. I DO HAVE A BROKEN HALF OF THE GEAR IN MY POSSESSION. *TR

SEE ATTACHED LETTER DATED 25 MARCH 2010 ( SHOULD READ 25 MARCH 2011) BRIEFLY SUMMARIZED: THE VEHICLE ENGINE WILL SPEED UP TO BETWEEN 4000 AND 5000 RPM'S FOR NO REASON AND THE ONLY WAY TO GET THIS TO STOP IS TO PULL OVER TO THE SIDE OF THE ROAD AND SHUT THE ENGINE OFF AND RESTART IT. THIS HAS HAPPENED NUMEROUS TIMES AND IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS KILLED.

THE REMOTE START AND DOOR UNLOCK KEY MAY (OR MAY NOT) WORK WHEN ACTIVATED THE FIRST TIME FOR A 2010 JEEP GRAND CHEROKEE. TAKES SEVERAL TRIES FOR THE DOORS TO UNLOCK. FAILURE OF THIS REMOTE IS RANDOM AND INCONSISTENT. NO ACTION TO DATE WITH THE DEALER DUE TO RANDOM PART FAILURE. *TR

TWO MONTHS AFTER PURCHASING MY USED 2010 JEEP GRAND CHEROKEE LAREDO WITH ABOUT 14,000 MILES, MY BRAKES BEGAN MAKING AN INTERMITTENT SQUEAKING NOISE. WHEN I TOOK MY VEHICLE TO THE AUTHORIZED JEEP DEALERSHIP, I WAS TOLD THAT THEY COULD NOT RECREATE THE NOISE AND THAT NOTHING WAS WRONG WITH MY BRAKES. OVER THE NEXT FEW MONTHS, THE SQUEAKING NOISE BECAME MORE FREQUENT. THE NEXT TIME I TOOK IT IN TO THE SAME DEALERSHIP, I WAS TOLD THAT THIS IS A COMMON, KNOWN ISSUE WITH CHRYSLER BRAKES RELATED TO HUMIDITY AND THE USE OF NEWER NON-ASBESTOS BRAKE PADS BUT THAT THERE WAS NOTHING WRONG WITH MY BRAKES AND THE WARRANTY ON THEM HAD EXPIRED AFTER MY LAST VISIT. THIS TIME THEY SPRAYED SOMETHING ON THE THEM WHICH WORKED FOR A FEW WEEKS. THE NEXT TIME I WENT BACK TO THE SAME DEALERSHIP WITH THIS ISSUE, THEY TURNED THE ROTORS WHICH ALSO DID NOTHING TO GET RID OF THE NOISE EVEN THOUGH I WAS CHARGED $180. SINCE THE DEALERSHIP CONTINUED TO TEST MY BRAKES REGULARLY AT MY INSISTENCE AND STATED THAT NOTHING WAS WRONG OVER THE YEARS THAT FOLLOWED, I DEALT WITH THE NOISE. I FINALLY REPLACED THE BRAKES, INCLUDING ADDING CERAMIC BRAKE PADS, FOR $1,200 TWO MONTHS AGO. THE SQUEAKING NOISE HAS NOT REOCCURRED AS OF YET. *JS

TL*THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO COME ON. THE CONTACT HEARD A LOUD NOISE, SAW WHITE SMOKE INSIDE THE VEHICLE AND WITHIN MINUTES NOTICED THAT THE DRIVER SIDE FRONTAL AIR BAG HAD DEPLOYED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE FAILURE WOULD BE INVESTIGATED. THE FAILURE AND THE CURRENT MILEAGE WERE 7,000.

2010 JEEP GRAND CHEROKEE INVOLVED IN FRONT-END CRASH AT OVER 35 MPH. AIR BAGS DID NOT DEPLOY. *TR

TL*THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HIS VEHICLE WAS EQUIPPED WITH A BACKUP CAMERA BUT THE PICTURE WAS OF SUCH POOR QUALITY AND OUT OF FOCUS. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE CAMERA BUT THE PICTURE WAS STILL OF POOR QUALITY. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED. THE CONTACT WAS ALSO TOLD THAT A REPRESENTATIVE WOULD GIVE HIM A RETURN CALL. THE FAILURE AND CURRENT MILEAGES WERE 6,000.

DEFECTIVE BACK-UP CAMERA IN 2010 JEEP GRAND CHEROKEE. *TR

SHORTLY AFTER I PURCHASED THE VEHICLE, AS I WAS DRIVING, THE CAR WOULD LOOSE ALL ABILITY TO ACCELERATE. IT WAS LIKE THE CAR WOULD DROP INTO NEUTRAL FOR NO APPARENT REASON. THE ONLY WAY TO CORRECT THIS WAS TO PULL OVER AND RESTART THE CAR. I CONTACTED THE DEALERSHIP, BUT WAS TOLD THEY COULDN'T DO ANYTHING ABOUT IT UNLESS THE ISSUE WAS OCCURRING WHILE IN THE SERVICE DEPARTMENT. SINCE THIS ISSUE COULD POTENTIALLY CREATE INJURY TO ME AND CARS BEHIND ME, I CONTINUED TO ALERT THE DEALERSHIP SERVICE DEPARTMENT ON EACH EVENT. THEY ASKED ME TO KEEP A LOG OF WHEN IT WOULD HAPPEN, BUT AFTER DOING THAT FOR SEVERAL MONTHS, THERE APPEARED TO BE NO PATTERN. IT COULD HAPPEN ANY TIME, UNDER ANY WEATHER CONDITIONS, AT ANY SPEED, NO MATTER IF I WAS DRIVING 10 MINUTES OR 1 HOUR. THE DEALERSHIP WHERE I PURCHASED MY CAR CLOSED A COUPLE OF MONTHS AFTER MY PURCHASE, SO I BROUGHT THE CAR TO ANOTHER JEEP DEALER THAT KEPT IT FOR OVER A WEEK, AND MADE SOME CORRECTIONS OF WHAT THEY THOUGHT MIGHT BE CAUSING THE PROBLEM. I WAS LULLED INTO A FALSE SECURITY BECAUSE AFTER A FEW THOUSAND MILES, IT HAPPENED AGAIN. NOW, I CAN GO SEVERAL THOUSAND MILES, THEN OUT OF THE BLUE, JUST WHEN I THINK I'M SAFE, IT HAPPENS AGAIN. THEY CAN'T SEEM TO ISOLATE THE PROBLEM TO DO A REPAIR THAT WILL LAST. THE VEHICLES BEHIND ME DON'T KNOW MY CAR IS COASTING...THIS COULD CAUSE A REAR END COLLISION. THIS IS ESPECIALLY DANGEROUS IF I'M ON A HIGHWAY. I MAY HAVE TO CROSS SEVERAL LANES OF SPEEDING TRAFFIC TO GET TO THE SHOULDER TO RESTART THE CAR. WHEN I TAKE THE CAR IN, THEY DO A DIAGNOSTIC, BUT RESTARTING THE CAR RESETS THE DEFAULTS TO NORMAL. NOTHING EVER SHOWS UP. VERY DANGEROUS!!!! *TR