2011 Jeep Grand Cherokee Complaint Log

I WAS DRIVING ON THE HIGHWAY TO WORK IN THE PASSING LANE, WHEN THE RPM'S WENT WAY UP AND THEN WAY DOWN. I HEARD A LOUD NOISE COMING FROM UNDER THE HOOD AND LOSS OF POWER FROM ENGINE. NO ENGINE LIGHT INDICATOR WAS ON BEFORE THIS HAPPENED OR ANY SORT OF INDICATION THIS WAS ABOUT TO OCCUR. I PULLED OVER AND HAD IT TOWED TO THE DEALERSHIP. THE DEALERSHIP INDICATED THAT THE CRANKSHAFT WAS BROKEN INTERNALLY AND THAT THIS IS A DEFECT OF WORKMANSHIP AS I CAN SHOW RECORDS OF EVERY OIL CHANGE ON THIS VEHICLE. THE DEALERSHIP IS OFFERING NO GOOD WILL AND CHRYSLER REFUSES TO HELP AS THE MILEAGE IS 114,000. I STILL OWE CLOSE TO $13,000 ON THIS VEHICLE AND TO REPLACE THE ENGINE IT IS GOING TO COST $7,800.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND WAS WAITING FOR APPROXIMATELY SIX MONTHS FOR THE RECALL PART. THE CONTACT MENTIONED THAT HE WAS INFORMED THAT HE WOULD BE CONTACTED WHEN THE PARTS WOULD TO BECOME AVAILABLE. THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE RELATED TO THE RECALL BUT THE DETAILS WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

I JUST READ AN ARTICLE IN THE MAY 2016 ISSUE OF TRAILER LIFE MAGAZINE INVOLVING FORD F-150 AND THERE BRAKE FAILURE ISSUES. THE EXACT PROBLEM HAPPENED WITH MY JEEP. I WAS PULLING OUR CAMPER (UNLOADED), DOWN THE HIGHWAY AT A SPEED OF 60 MPH WHEN THE BRAKE LIGHT CAME ON AND THE BRAKE PEDAL OF MY JEEP WENT STRAIGHT TO THE FLOOR. I GOT SAFELY PULLED OVER TO THE SIDE OF THE ROAD TO CHECK THE FUID LEVEL. THE MASTER CYLINDER RESERVOIR WAS LOW BUT NOT EMPTY. I MANAGED TO GET HOME, ABOUT 6 MILES AND THE NEXT DAY TOOK THE TO JEEP DEALER WHERE THEY FOUND THAT THE BRAKE BOOSTER HAD DEVELOPED A VACUUM LEAK (THEY SAID) CAUSING COMPLETE FAILURE OF BRAKING SYSTEM. DEALER REPLACED BRAKE BOOSTER, DID A COMPLETE BRAKE JOB, REPLACED ALL ROTORS AND FLUSHED SYSTEM. $1350 LATER I WAS BACK ON THE ROAD. UNTIL I READ THIS ARTICLE I THOUGHT IT WAS AN ISOLATED INCIDENT. HOPEFULLY IT IS A COINCIDENCE.

REPLACED TIPM 15 MONTHS AGO. TODAY, TURNING INTO PARKING LOT CAR STALL. LOST ALL POWER STEERING, NO BRAKES, NO ENGINE. HAD TO RESTART WHILE COASTING. DECELERATING AT 45 MPH MAKING A LEFT TURN.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE CONTINUED TO ROLL. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE BRAKING ABILITY WOULD BE LIMITED IN COLD CONDITIONS FOLLOWING THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 156,479.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVERS SIDE-TURNING SIGNAL FAILED TO FUNCTION. THE CONTACT NOTICED THAT THE REAR TAIL LIGHT CASING WAS BURNING INTERNALLY. THE CONTACT HAD THE DEALER REPLACE THE LIGHTING; HOWEVER THE FAILURE RECURRED ON THE PASSENGER SIDE TAIL LIGHT. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE BULB FAILED BECAUSE OF WATER LEAKING IN THE TAIL LIGHT ASSEMBLY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,815. ...UPDATED 04/12/16 *BF UPDATED 11/2/2017*JS

JEEP GRAND CHEROKEE LAREDO 2011 - SERIOUS FRONT CRITICAL SUSPENSION CONNECTIVITY POINT CORROSION / BINDING (LATEST 12/2015) VERY SERIOUS PROBLEM, EXTENSIVE CORROSION WITH KEY FRONT SUSPENSION CONNECTIVITY (LOWER CONTROL ARM MAIN BOLT/FRAME CONNECTION, BOTH SIDES). ISSUE SO BAD AN EVER-GROWING BINDING CREAKING NOISE BECAME AUDIBLE FROM THE CABIN. SOUND AUDIBLE WHEN ACCELERATING AND STOPPING. SEVERAL DEALER EFFORTS TO BEGIN TO ADDRESS WITH SERVICE EFFORTS SPANNING NEARLY 1.5 YEARS. VERY CONCERNING AS THIS IS A CRITICAL SUSPENSION CONNECTIVITY POINT, IF IT FAILS THE FRONT END WOULD COLLAPSE. SERVICING DEALER VICTORY CHRYSLER ABLE TO DIAGNOSE SHARED HOW EXTENSIVE CORROSION IS BUT COULD NOT EXPLAIN WHY THIS CORROSION AND BINDING OCCURRED. SUGGESTED WE SPEAK TO CHRYSLER, WHICH WE DID TO NO AVAIL (SEE OTHER ATTACHED). WE ASKED CHRYSLER TO INVESTIGATE, THEY DID NOT. WE SHARED VERY MUCH DETAIL JUST AS DONE HERE. WE ASKED FOR MONIES SPENT RETURNED AS THIS WAS NOT COVERED UNDER WARRANTY, THEY DID NOT RETURN MONIES. AT MINIMUM THIS IS A SERIOUS WATER CONTROL ISSUE, AND AT WORST A SERIOUS DESIGN/MANUFACTURING DEFECT WHICH COULD AFFECT THOUSANDS. NO FIX SHARED, VICTORY CHRYSLER NOTED TO US THE BEST THEY CAN DO IS PULL THE BOLTS AGAIN IN THE FUTURE AND CLEAN/LUBE IF POSSIBLE. NOTICE AT 1:40, IN THE VIDEO CLIP FOLLOWING, THE RECORDING ON THE COLDER DAY HOW LOUD IT IS. THERE IS NO REASON FOR SUCH SEVERE CORROSION HERE ASIDE FROM A DESIGN FLAW OR MANUFACTURING ISSUE. WE APPRECIATE NHTSA'S TIME TO REVIEW OUR REPORT AND HELP SEEK RESOLUTION. SHORT VIDEO CLIP ILLUSTRATING NOISE HEARD: HTTP://78449.CHORUSCALL.COM/DATACONF/PRODUCTUSERS/ECARMACK/MEDIA/NHTSA_DEC_2015.MP4 CHRYSLER CASE #[XXX] THANK YOU!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ENGINE SHUT OFF WHILE DECELERATING FROM 40MPH AT APROX. 15MPH WHILE COMING TO A STOP SIGN. THIS HAS HAPPENED AS RECENTLY AS LAST MONTH. ALL INSTRUMENTS, RADIO ETC. REMAINED POWERED. NO WARNING LIGHTS. DEALER CAN'T SEEM TO IDENTIFY ISSUE. PREVIOUS RECALL FOR FUEL RELAY WAS COMPLETED IN 2014. PREVIOUS NHTSA ID NUMBER: 10783730

THE ENGINE SHUTS OFF RANDOMLY WHILE DRIVING

I WAS INVOLVED IN AN ACCIDENT AND MY 2011 JGC WOULD NOT STOP WHILE HITTING THE BRAKE,IT SPEED UP AFTER IMPACT. I AM SURE I WAS HITTING THE BRAKE. I WAS ON THE HIGHWAY AT IMPACT BUT LEFT THE ROAD AFTER THE IMPACT INTO A PARKING LOT WHERE IT FINALLY STOPPED.

MY CAR WOULD NOT START ON A NUMBER OF OCCASIONS--THE STARTER WOULD MAKE NOISE BUT THE ENGINE WOULD NOT START. IT USUALLY STARTED ON THE SECOND OR THIRD TRY. I RECEIVED A RECALL NOTICE FOR DEFECTIVE TIPM UNIT BUT WAS TOLD THAT THE PART WAS NOT IN STOCK. WELL OVER A YEAR LATER, THE COMPANY STILL DOES NOT HAVE ANY IN STOCK. IN ADDITION, I HAVE EXPERIENCED MY HORN RANDOMLY DOING OFF (SOUNDS LIKE THE PANIC ALARM) EVEN THOUGH THE CAR WAS RUNNING AND IN MOTION. JEEP SHOULD BE MUCH MORE PROACTIVE ABOUT THIS AS AN STALLS DURING DRIVING AS A RESULT OF A TIPM DEFECT COULD CASE BODILY HARM TO THE DRIVER, PASSENGERS, AND OTHERS ON THE ROAD.

CAR STALLS WITH NO WARNING WHILE DRIVING. HAS HAPPENED TWICE. LOSE POWER STEERING. ABLE TO RE-START.

WE WERE DRIVING LAST SATURDAY, WE WERE DRIVING ONTO A BUSY MAIN STREET THE CAR WAS IN MOTION, ANOTHER MADE A ILLEGAL MOVE AND SWIREVED INTO OUR VEHICLE, WE HONKED BUT THE HORN WOULDN'T WORK. WE STOPPED THE VEHICLE. THE OTHER DRIVER APOLOGIZED WITH A WAVE OF THEIR HAND. WE STARTED TO DRIVE AGAIN, TRYING TO USE THE HORN WITH NO SUCCESS. ABOUT 15 LATER THE HORN STARTED TO SOUND. THE HORN HAS STOPPED AND STARTED. THIS VEHICLE HAS HAD NUMEROUS RECALLS.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND CAUSED A LOSS OF BRAKING AND POWER STEERING ABILITY. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 115,000.

1. NONE OF THE CONTROLS ON THE STEERING WHEEL WORK. I CANNOT USE THE CONTROLS TO CHANGE CHANNELS ON MY RADIO OR INCREASE / LOWER THE VOLUME. I CANNOT USE THE TELEPHONE HANDS FREE CONTROLS WHEN TRYING TO MAKE A PHONE CALL... 2. ALL OF THE INTERIOR LIGHTS INSIDE THE VEHICLE STOPPED WORKING. REGARDLESS OF WHAT CAR DOOR IS OPENED 3. LIGHT CAME ON SAYING TRACTION CONTROL WAS OFF. THE LIGHT WAS A PICTURE OF A CAR WITH TWO SQUIGGLY LINES BEHIND IT. I TRIED PRESSING THE TRACTION CONTROL BUTTON ON THE DASH BOARD PANEL ALONGSIDE THE STEERING WHEEL HEATER BUTTON. BUT IT WOULD NOT WORK. 4. MY WINDSHIELD WIPERS WILL NOT TURN OFF (HAVE TO REMOVE THE FUSE IN ORDER TO STOP THE WIPERS). I TRIED SQUIRTING THE WINDSHIELD WASHER FLUID --- BUT IT WILL NOT WORK. MY REAR WINDOW WIPER WILL NOT TURN ON.... EVEN THOUGH I TRIED TO TURN IT ON SEVERAL TIMES. 5. I HAVE NO TURN SIGNALS. THEY WOULD NOT COME ON NO MATTER HOW MANY TIMES I FLIPPED THE LEVER UP OR DOWN. MAJOR SAFETY ISSUE 6. MY HORN DOES NOT WORK - MAJOR SAFETY ISSUE 7. MY HEADLIGHTS WILL NOT GO TO HIGH BEAM EVEN THOUGH THE DIAL IS SET TO AUTO. NOT TO MENTION MY WINDSHIELD WAS DEFECTIVE AND HAD TO BE REPLACED (LEAKS LOTS OF WATER WHEN RAINING) REPLACED --- STEERING CONTROL MODULE (PART # 1HE80HL9AF) - ACCORDING TO NORTHWEST JEEP IN BEAVERTON OREGON THAT WAS THE ISSUE -NOT DID NOT FIX A SINGLE ISSUE TOTALLY INTEGRATED POWER MODULE (PART # 68244852AA) - ACCORDING TO OTHER COMPLAINTS, THIS PART ALSO NEEDS REPLACED (SEEMS THAT PART OF TH TIPM WAS REPLACED - THE WHOLE UNIT SHOULD HAVE BEEN REPLACED.) WE ARE EXTREMELY UPSET AND DISPLEASED WITH CHRYSLER.... FOR THE POOR QUALITY OF THE PARTS THEY USED WHEN BUILDING MY 2011 JEEP GRAND CHEROKEE OVERLAND. WE BOUGHT THIS 2011 JEEP GRAND CHEROKEE OVERLAND IN JUNE 2015 AND FOR BEING 4 YEARS OLD, IT SHOULD NOT BEING HAVING ALL THESE PROBLEMS!!!

THE ENGINE SEEMED TO LOSE POWER AND THE POWER STEERING AND BREAKS LOST POWER AS WELL. WAS MERGING FROM THE HIGHWAY ON TO A MAIN STREET IN A CITY. THE VEHICLE WAS NEARLY INOPERABLE BUT I WAS ABLE TO STOP IT AND RESTART IT. BUT THE BRAKES AND STEERING WERE LOCKED.

CHRYSLER RECALL # P54 REGARDING TOTALLY INTEGRATED POWER MODULE WAS APPLIED TO MY VEHICLE. IT TOTALLY SHUT OFF WHILE DRIVING ON 3 SEPARATE OCCASIONS PRIOR TO THE SO CALLED "FIX" VIA P54. MY VEHICLE SHUT DOWN WHILE DRIVING HOME LAST NITE. EACH TIME THE VEHICLE HAS SHUT DOWN, IT HAS HAPPENED WHILST BREAKING AND COMING TO AN INTERSECTION. THIS WAS THE SAME AS LAST NITE IN WHICH THE VEHICLE SHUT OFF WHILE I WAS CORNERING THROUGH AN INTERSECTION. BATTERY IS FINE, FUEL IS FULL, I CHANGE THE OIL EVERY 4,000 MILES OR LESS AND ROTATE THE TIRES EVERY 6,000 MILES. THIS TIPM IS A REAL PROBLEM. SHUTTING A VEHICLE DOWN WHILE MOTORING IS EXTREMELY DANGEROUS. I SINCERELY HOPE THE NHTSA TAKES ACTION ON THIS BEFORE LIVES ARE LOST. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHEN THE CONTACT STARTED THE VEHICLE, FLAMES APPEARED FROM THE ROOF ON THE DRIVER SIDE. IN ADDITION, THE INSTRUMENT CLUSTER LOST POWER. A FIRE AND A POLICE REPORT WERE FILED. THE FIREFIGHTERS SUSTAINED INJURIES WHILE EXTINGUISHING THE FIRE, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

MY CAR WILL STALL AND THEN ACCELERATE VERY QUICKLY. IF I AM DRIVING AND TRYING TO ACCELERATE MY CAR WILL STALL ALMOST CUTTING OFF. THIS USUALLY HAPPENS AROUND A SPEED OF 25/30 MILE PER HOUR. I ALSO EXPERIENCED DECELERATION WHILE DRIVING ON THE HIGHWAY AT 60/65 MPH. THIS IS VERY SCARY. ALSO WHEN I AM IN REVERSE MY TRANSMISSION MAKES A KNOCKING SOUND. MY ENGINE LIGHT CONSTANTLY COMES ON. HEAT VAPORS COMES FROM THE HOOD OF THE CAR.

VEHICLE HAS COMPLETELY SHUT DOWN WHILE DRIVING 5 TIMES IN THE RECENT PAST. 1X19 OCT; 2X31 OCT; 2X7NOV. THE VEHICLE COMPLETELY SHUTS OFF WHILE DRIVING. THIS IS VERY DANGEROUS AS ALL POWER IS LOST FOR BREAKS, STEERING, AND OBVIOUSLY NO ACCELERATION. CHRYSLER SAFETY RECALL P54 HAS BEEN APPLIED PRIOR TO THESE ISSUES. DEALER AND CHRYSLER ARE CHARGING ME CUSTOMER (AT MY EXPENSE) TO FLASH NEW SOFTWARE FILES ON THE VEHICLE COMPUTERS. I SENSE THIS IS VERY LIKELY A MUCH BROADER SAFETY ISSUE AND AM HOPING OUR GOVERNMENT (NHTSA) OFFICIALS WILL INVESTIGATE BEFORE SOMEONE IS INJURED AS A RESULT OF THIS.

SINCE SAFETY RECALL P54 WAS APPLIED, MY VEHICLE HAS COMPLETELY DIED WHILE DRIVING ON 5 SEPARATE OCCASIONS 1 ON 19OCT, 2ON31OCT, AND 2ON7NOV. THE VEHICLE IS CURRENTLY AT SAM LEHMAN CHRYSLER JEEP DEALERSHIP IN PEORIA, IL. THEY CLAIM THAT I NEED NEW SOFTWARE AT MY EXPENSE TO ADDRESS THE VEHICLE SHUT DOWNS. ATTACHED TRANSCRIPT IS WITH CHRYSLER. THEY DO NOT APPEAR TO TAKE THIS SAFETY ISSUE VERY SERIOUSLY.

A FRIEND TOLD ME THAT I HAD A HEADLIGHT OUT. MY DASH WAS NOT SHOWING THAT I HAD A LIGHT OUT AND I COULDN'T TELL WHEN I WAS DRIVING. I TOOK IT TO ADVANCE AUTO PARTS TO BUY A NEW HEADLIGHT. AT THAT TIME, THE HEADLIGHT WAS WORKING FINE. I TOOK IT TO A SHOP WHERE THEY TOLD ME THAT THEY WOULD HAVE TO TAKE THE FRONT OF THE CAR OFF IN ORDER TO REPLACE IT. THEY SAID THAT THE ISSUE WAS WITH THE BALLAST AND THAT THEY COULD NOT FIX IT.

ENGINE SHUTS OFF WHILE DRIVING WITHOUT WARNING. THIS HAS OCCURRED TWICE WHILE DECELERATING ON THE HIGHWAY. DEALER CAN NOT IDENTIFY PROBLEM, NO OPEN RECALLS ON VEHICLE.

10/10/2015 AT APPROXIMATELY 320 PM CDT, I WAS DRIVING I35 SOUTH BETWEEN DULUTH MN AND MINNEAPOLIS MN. SMOKE STARTED BILLOWING OUT OF THE HEADLINER, RH SIDE ABOVE THE WINDSHIELD/SUN VISOR. I PILLED TO THE SIDE OF THE ROAD, PULLED THE A PILLAR AND PULLED DOWN THE HEADLINER. FLAMES WERE PRESENT, I REACHED IN THINKING IT WAS A WIRE (IT WAS) SUSTAINED BURNS ON MY RIGHT HAND. GRABBED THE OWNERS MANUAL , LOCATED THE FUSE FOR COURTESY LIGHTS UNDER THE HOOD, PULLED THE 15 AMP FUSE (WHICH HAD NOT BLOWN). REMOVED THE SUN VISOR AND VANITY LIGHT, AND ASSOCIATED WIRING. FIRE WAS EXTINGUISHED AT THAT POINT. REMOVED THE VISOR AND WIRING, FOUND A BURNED CONNECTOR AND SMOLDERING WIRING. GRABBED A SIDE CUTTER AND TERMINATED THE WIRING TO THE LIGHTED VANITY LIGHT, AFTER REMOVING THE CENTER UPPER MAP LIGHT ASSEMBLY. I SUSTAINED MINOR BURNS RIGHT HAND (THREE FINGERS). VEHICLE WAS IN MOTION WHEN FIRE BROKE OUT SPEED 70 MPH. VEHICLE DAMAGE WAS INSPECTED BY DULUTH JEEP, DULUTH MN. DULUTH JEEP KEPT THE REMOVED PARTS. RECALL #36 WAS ACCOMPLISHED 11/2014 BY DULUTH JEEP.

CHECK ENGINE LIGHT INDICATING CYLINDER # 2 MISFIRE AND AN ENGINE TICKING SOUND. I'M RESEARCHING THE ISSUE WITH CHRYSLER AND I'M SEE A LOT OF PROBLEMS WITH THIS ISSUE BUT I DON'T SEE ANY RECALLS.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED. THE CONTACT MENTIONED THAT THE CHECK ENGINE AND VARIOUS WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE IN PARK, THE KEYLESS ENTRY AND THE KEY FOB FAILED WITHOUT WARNING. THE VEHICLE HAD TO BE STARTED MANUALLY USING THE KEY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,717.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE ABS AND CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE FAILURE MILEAGE WAS 51,033.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE RECALL REPAIR WAS PERFORMED. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED AN ABNORMAL ODOR. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED SMOKE COMING FROM THE PASSENGER SIDE VISOR. THE CONTACT PULLED DOWN THE VISOR AND NOTICED MELTED PLASTIC. THERE WERE FIREMEN ONSITE WHO DISCONNECTED THE BATTERY AND FLAMES APPEARED FROM THE HEADLINER ABOVE THE PASSENGER SEAT. THE FIREMEN EXTINGUISHED THE FLAMES. A REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE IN PARK AND ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START AND THE SYSTEM LOCK WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000. UPDATED 11/18/15*LJ,UPDATED 3/30/18*JB *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO START THE IGNITION, THE BATTERY FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000. UPDATED 11/19/15*LJ UPDATED 03/30/18*JB *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE ENGINE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY AND THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. UPDATED 11/19/15*LJ *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE VEHICLE WOULD NOT EXCEED 30 MPH WITH THE ACCELERATOR PEDAL ALL THE WAY TO THE FLOORBOARD. THE WARNING LIGHTS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

THIS IS THE SIXTH TIME, TODAY, 9/13/15. I HAVEN'T BEEN KILLED YET, BUT IT'S A FUTURE POSSIBILITY. MY JEEP LOSES POWER AND WILL NOT STEER. IT HAPPENED WITH MY MOM AND MY ONLY CHILD IN THE JEEP. CHRYSLER TELLS ME EVERY TIME TO TAKE IT TO THE LOCAL DEALER, QUIRK JEEP IN MARSHFIELD, MA. I DO. THEY RUN THE EVER POPULAR 'DIAGNOSTICS' AND FIND NOTHING WRONG WITH IT. YET, IT KEEPS HAPPENING! THE LAST TIME IT HAPPENED, I WAS ON THE HIGHWAY DURING RUSH HOUR TRAFFIC. STATE POLICE WOULD NOT ALLOW ME TO WAIT FOR AAA SO I HAD TO PAY OUT OF POCKET $120 TO BE TOWED OFF THE ROAD BY SOME NEANDERTHAL IN A TOW TRUCK. WHAT CAN I DO BEFORE I AM KILLED BY THIS VEHICLE? *THE LAST TIME IT HAPPENED WAS IN EARLY AUGUST OF THIS YEAR. I CONTACTED JEEP WITH THIS EMAIL AND WAS TOLD TO TAKE IT IN TO THE DEALER FOR 'DIAGNOSTICS.' I DID AND THEY FOUND NO PROBLEM AGAIN! MY JEEP IS AGAIN LOSING SPEED AND POWER STEERING. IT IS RANDOM. I AM DRIVING ALONG AND IT LOSES ACCELERATION AND POWER STEERING. I AM TERRIFIED TO DRIVE ON THE HIGHWAY EXPECT IN THE FAR RIGHT LANE AT MINIMAL SPEEDS. THIS IS A PROBLEM BECAUSE I AM A TRAVELLING SALESPERSON AND MUST BE ON THE ROAD ALL DAY, FIVE DAYS A WEEK. I TRAVEL UP TO 200 MILES A DAY. AS I INDICATED BACK IN DECEMBER, THIS IS MY FIFTH JEEP. QUIRK SAYS ALL THE RECALLS ON MY VEHICLE HAVE BEEN DONE AND THEIR DIAGNOSTICS CAN FIND NO REASON FOR THE LOSS OF POWER. HOWEVER, IT IS HAPPENING AND IT IS EXTREMELY DANGEROUS. ORIGINALLY, WHEN THIS FIRST STARTED HAPPENING, SHORTLY AFTER I BOUGHT THIS PRE-OWNED JEEP, I WAS TOLD THE TIPM RECALL WOULD CORRECT THESE PROBLEMS. OBVIOUSLY, IT HAS NOT. *IN ADDITION, I HAVE RANDOM ISSUES WITH MY KEY NOT WORKING OR MY CAR REFUSING TO TURN ON. I AM A SINGLE MOM WHO HAS TO WORK. I DO NOT HAVE THE FINANCIAL ABILITY TO BUY A NEW VEHICLE AND JUNK THIS JEEP. I NEED THIS VEHICLE TO WORK AS IT IS SUPPOSED TO WORK.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN HAVING NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) PERFORMED ON THE VEHICLE, THAT THE TIPM UNIT PLACED ON THE VEHICLE TO REPAIR THE ISSUE WAS FROM A JEEP WRANGLER AND THE CONTACT DID NOT BELIEVE IT WAS AN ADEQUATE FIX. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

THE OVERSIZED SIDEVIEW MIRRORS, ABSOLUTELY BLOCK THE VIEW OF APPROACHING OR STOPPED VEHICLES, AT AN INTERSECTION, CAUSING DRIVER AND PASSENGER TO HAVE TO MOVE HEADS TO SEE AROUND THEM , WHICH IN MOST CASES DOES NOT HELP TO VIEW THE APPROACHING OR STOPPED TRAFFIC AT AN INTERSECTION. WE HAVE ONLY HAD THIS VEHICLE UNDER 2 MONTHS AND HAVE HAD 3 NEAR COLLISIONS , FROM THE VERY LARGE MIRRORS, THAT ARE FACTORY INSTALLED ON THIS MODEL JEEP. THE MIRRORS ARE IN THE POSITION ON THE SIDE WINDOWS , THAT ABSOLUTELY BLOCKS THE DRIVERS VIEW! IT IS VERY DANGEROUS , AND WE ARE AFRAID WE ARE GOING TO BE KILLED BY GETTING HIT FROM A VEHICLE THAT IS HIDING IN THE VIEW WE SHOULD HAVE OF THE APPROACHING TRAFFIC! WE WANT JEEP TO REPLACE OR MOVE THE MIRRORS TO A SAFER LOCATION FOR SAFETYS SAKE, BEFORE WE ARE KILLED. PLEASE CHECK THESE OUT YOURSELF. ON THE GRAND CHEROKEE LIMITED MODEL 2011.

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEALERSHIP HAS NOT TRIED TO REMEDY RECALL DEFECTS. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. THE CONSUMER REFERENCED RECALL NUMBERS 14V391000,14V530000 AND 14V154000. *JB

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE BRAKE LIGHT ILLUMINATED RANDOMLY. UPON APPLYING THE BRAKE PEDAL, THE VEHICLE VEERED TO THE RIGHT WHICH CAUSED THE SUSPENSION TO BE UNSTABLE. IN ADDITION, THE VENT CONTROL FAILED TO WORK FOR THE HEATER AND AIR CONDITIONER. THE VEHICLE WAS TAKEN TO THE DEALER FOR VARIOUS REPAIRS, BUT THE CONTACT CONTINUED TO EXPERIENCE THE UNSTABLE SUSPENSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 19,500.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE EQUIPPED WITH MICHELIN TIRES, SIZE: P265/660R18 (NA). THE CONTACT STATED THAT THE TIRE TREAD WORE DOWN ON TWO OCCASIONS AFTER ONLY 12,000 MILES OF WEAR. THE CONTACT STATED THAT THE TIRES WERE ROTATED AND ALIGNED TWICE TO PREVENT THE FAILURE, BUT THE TREAD WEAR RECURRED. IN ADDITION, THE MANUFACTURER GUARANTEED THAT THE TIRE LIFE LASTED 60,000 MILES. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE TIRE LINE WAS NOT PROVIDED. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 31,000.

JEEP GRAND CHEROKEE MANUFACTURERS RECALL R-71. SUN VISOR FIRE HAZARD. RECALL HASN'T BEEN REPAIRED OR RECALL REPAIR DATE HASN'T BEEN SENT TO ME.

TIPM FAILED CAUSING CAR TO STALL WHILE IN MOTION DURING RUSH HOUR TRAFFIC. POWER STEERING, POWER BRAKES ALSO FAILED. LASTLY, POWER DOOR LOCKS ALSO FAILED WITH ONE YEAR OLD IN THE CAR.

I WAS DRIVING AND MY EYES STARTED BURNING THEN SMOKE WAS COMING OUT OF THE VISOR. THEN THERE WERE SPARKS AND SMALL FLAMES FROM SUNROOF. IT ALMOST CAUGHT MY HAIR ON FIRE. I HAD THE RECAL WIRING REPLACED IN JULY AND THIS HAPPENED AUGUST 30, AFTER RECALL COMPLETED.

AUGUST 29, 2015 I HAD A TUNE-UP PERFORMED ON MY 2011 JEEP GRAND CHEROKEE OVERLAND. WHEN I RETURNED TO PICK UP MY VEHICLE I WAS INFORMED THAT WHEN THE SERVICE ADVISOR WAS REMOVING THE CAR FROM THE GARAGE A FIRE STARTED IN THE INTERIOR OF THE VEHICLE. THE SERVICE ADVISOR SHOWED ME THE INTERIOR DAMAGE AND IT WAS THE PASSENGER SUN VISOR. THE VISOR HAD APPROXIMATELY A QUARTER SIZE BURN MARK ON THE PLASTIC PIECE COVERING THE VANITY MIRROR AND A BURN ON THE HEAD LINER DIRECTLY ABOVE THE DAMAGE ON THE COVER. IT WAS SUGGESTED THAT I TAKE THE CAR DIRECTLY TO THE OTHER DEALER THAT HAD DONE THE P36/NHTSA 14V-391 RECALL IN OCTOBER 2014 AS THE DEALER THAT HAD DONE THE TUNE UP WOULD NOT FIX THE DAMAGE AND WOULD NOT HELP WITH ANYTHING. AFTER I INQUIRED ABOUT MY SAFETY DRIVING THE VEHICLE (AT THE DEALER'S SUGGESTION) IT WAS DETERMINED THAT IT PROBABLY SHOULD BE TOWED. I CONTACTED THE DEALER THAT HAD DONE THE RECALL. THE VEHICLE WAS LEFT AT THE DEALER AND I CONTACTED CHRYSLER FOR ASSISTANCE. A CASE WAS OPENED FOR ME. AUGUST 31, 2015 THE DEALER THAT HAD DONE THE RECALL REPAIR CONTACTED CHRYSLER REGARDING THE CASE AND WERE INFORMED BY CHRYSLER THAT THE VEHICLE WAS NOT TO BE MOVED UNTIL AND INVESTIGATION COULD BE DONE. SEPTEMBER 1, 2015 I SENT AN EMAIL AND TIMELINE (TO DATE) TO THE GM/PRESIDENT OF THE DEALER THAT PERFORMED THE TUNE UP. SEPTEMBER 2, 2015 I CONTACTED CHRYSLER REGARDING MY CASE AND WAS INFORMED IT WAS CLOSED. THE REPRESENTATIVE RE-OPENED THE CASE. SEPTEMBER 6, 2015 I CONTACTED CHRYSLER REGARDING MY CASE AND WAS INFORMED IT HAD BEEN ASSIGNED AND I WOULD NEED TO WAIT UNTIL THE ASSIGNED AGENT CONTACTED ME. SEPTEMBER 8, 2015 TO DATE I HAVE NOT BEEN CONTACTED BY CHRYSLER, THE GM/PRESIDENT OF THE DEALERSHIP THAT HAS THE VEHICLE, I HAVE NOT BEEN PROVIDED ANY TRANSPORTATION AND I HAVE NO IDEA THE STATUS OF MY VEHICLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE SUN VISOR CAUGHT FIRE. THE FIRE INDEPENDENTLY EXTINGUISHED ITSELF. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000. THE VIN WAS NOT AVAILABLE.

SMELLED SMOKE AND THE CAR STARTED TO FILL WITH SMOKE. WE PULLED THE CAR OVER AND THE PASSENGER SIDE SUN VISOR AND HEADLINER WERE ON FIRE. WE VACATED THE VEHICAL AND CALLED FOR HELP. THE CAR WAS SERVICED FOR THIS SPECIFIC RECALL IN DECEMBER OF 2014.

ABOUT 2 WEEKS AFTER REPLACEMENT OF ALL FOUR ROTORS AND BRAKE PADS I APPLIED BRAKES WHILE TRAVELLING 30 MPH ON DRY ROAD AS THE CAR IN FRONT OF ME WAS WAITING TO TURN LEFT. MY CAR TOOK A MUCH LONGER TIME AND DISTANCE TO STOP THAN USUAL. I SHOULD HAVE STOPPED 10 TO 15 FEET BEHIND THE CAR BUT DID NOT STOP UNTIL ABOUT A FOOT FROM THE CAR IN FRONT OF ME. I HEARD A HISSING NOISE FROM THE AREA NEAR BRAKE PEDAL. I BROUGHT THE CAR BACK TO MY MECHANIC WHO SAID THE BRAKE POWER BOOSTER NEEDED REPLACEMENT. HE SAID THIS IS A VERY UNUSUAL THING TO OCCUR AND SUGGESTED THAT I CONTACT JEEP TO SEE IF IT WAS PART OF A RECALL. I CONTACTED THE JEEP DEALER I PURCHASED IT FROM ( CERTIFIED PRE-OWNED ) AND WAS TOLD THAT RECALL # P14 WAS PERFORMED IN OCT. 2014 TO PLACE A SHIELD NEAR THE POWER BOOSTER TO PREVENT WATER INFILTRATION TO AVOID CORROSION. I WAS TOLD THAT A NEW POWER BOOSTER WOULD NOT BE COVERED BY WARRANTY. IT IS MY BELIEF THAT SINCE A RECALL WAS INITIATED TO PREVENT CORROSION OF THE BRAKE POWER BOOSTER BUT THE VEHICLE WAS DRIVEN FOR 3 YEARS PRIOR TO THE SHIELD BEING INSTALLED THAT THE CORROSION CAUSED BY WATER INFILTRATION HAD ALREADY BEGAN AND THE BRAKE POWER BOOSTER ITSELF SHOULD BE PART OF THE RECALL. SIMPLY PLACING A SHIELD AFTER THE CORROSION PROCESS STARTED DEFIES COMMON SENSE AND IS A SAFETY HAZARD. I DO UNDERSTAND THAT THE BRAKE POWER BOOSTER WAS TESTED AT THE TIME THE SHIELD WAS INSTALLED, HOWEVER CORROSION (RUST ) IS AN ONGOING PROCESS. I THINK THE PROPER AND SAFE WAY TO CORRECT THE PROBLEM IS TO REPLACE THE POWER BOOSTER AS PART OF THE RECALL IN ADDITION TO THE THE PLACEMENT OF THE SHIELD.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE DRIVER SIDE SUN VISOR AND HEADLINER CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE. THE CONTACT SUSTAINED SERIOUS BURNS TO HIS LEFT HAND THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000. UPDATED 11/20/15*LJ UPDATED 1/14/2016*JS, UPDATED 4/11/18*JB *TR

1. THE VEHICLES HEAD HAS TO BE REPLACED DUE TO BAD VALVES AT ONLY 59,000 MILES. 2. THE FRONT RIGHT TURN SIGNAL STOPPED WORKING, AND IS BURNING THE BULB SOCKET AND HEADLIGHT HOUSING. IT WAS DETERMINED BY AN INDEPENDENT MECHANIC THAT THE TIPM MODULE IS GOING BAD CAUSING SHORTS, AND OTHER ELECTRICAL ISSUES. (THE DEALER CLAIMS IT IS A BURNED BULB SOCKET, BUT WE TESTED THE SOCKET, AND ENTIRE SYSTEM AND FOUND THE TRUE PROBLEM) 3. THE HORN STOPS WORKING RANDOMLY, AND SOMETIMES WHEN IT DOES WORK ITS ONLY THE HIGH TONE. THIS PROBLEM IS ALSO TRACED BACK TO A FAULTY TIPM MODULE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ELECTRICAL FAILURE AND WAS UNABLE TO BE STARTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AS A FAILURE OF THE FUEL PUMP RELAY. THE DEALER WAS NOTIFIED OF THE FAILURE, HOWEVER, THE VEHICLE WAS NOT REPAIRED FOR THE RECALL DUE TO LACK OF AVAILABLE PARTS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 56,000.

AUGUST 9, 2015, LEFT HOME IN MY JEEP AND DROVE APPROXIMATELY FOR A HALF MILE THAN NOTED A SEVERE SMELL INSIDE . TURNED AROUND AND WENT BACK HOME THINKING THAT OIL IS LEAKING AND BURNING. AUGUST 10, 2015, DROVE TO WORK APPROXIMATELY 15 MILES. AT WORK, ON THE PARKING LOT I LOWERED THE SUNVISOR ON THE DRIVER SIDE AND THAT'S WHEN I DISCOVERED THE CAUSE OF YESTERDAY'S SMELL. THERE IS A LARGE BURNED OUT HOLE IN THE ROOF LINER. I KNOW THERE WAS A RECALL ON THIS POTENTIAL FIRE HAZARD IN THE PAST. IT WAS APPARENTLY FIXED BY MY DEALERSHIP ON NOVEMBER 4, 2014. HOWEVER, IT LOOKS CLEARLY THE ISSUE HAS NOT BEEN RESOLVED. AT THE MOMENT, I AM A BIT TRAUMATIZED BY THIS APPARENT FIRE DANGER. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR