2011 Jeep Grand Cherokee Complaint Log

THIS VEHCULO HAS STALLED REPEATEDLY. TWO TIPIM-7 HAVE BEEN REPLACED. ONE COVERED WHEN I DID NOT OWN THE CAR, ONE WHEN I DID TO OVER 1,200 IN FEES. THEN IT REPEATEDLY HAPPENS AGAIN AND I GET IT SERVICED AGAIN AND THEY TRY TO SAY THAT IT WAS A RELAY FUEL SWITCH. ALL WORK HAS BEEN DONE BY A SUPPOSEDLY RELYIABLE JEEP DEALERSHIP. AGAIN IT IS HAPPENENING. I HAVE ALL PAPERWORK AND VIDEO AND AT 60 YRS OLD I HAVE A CONSCIOUS AND WOULD NOT BE ABLE TO SELL OR TRADE IN KNOWING THIS. ALL OF MY ADULT FRIENDS HAVE WITNESSED THIS IN MY VEHCAL AND ALSO HAVE RECORDED. RIDICULOUS. I HAVE OWNED JEEPS PROUDLY MY ENTIRE LIFE. WILL NEVER AGAIN , AND I TELL ALL THE PROBLEMS WITH THIS NOT BEING STOOD BEHIND WITH CHRYSLER. I'VE INSTRUCTED WHEN I DO GET BROADSIDED TO TELL MY STORY AND SHOW THE VIDEOS. AGAIN I WILL ASK IF YOU'D LIKE ME TO FORWARD THEM ON. THIS IS A FATALITY READY TO HAPPEN FOR MYSELF. IT IS ALWAYS IN MOTION AND ALWAYS AT A TURN FIRSTAND THEN WHEN STOPPING AT STOP SIGNS. IT IS VERY UNSAFE! IT HAS BEEN SINCE NOVEMBER OF 2014 AND UP UNTIL TODAY AS WELL. 4.5 YEARS! PLEASE I BEG YOU TO CALL ME!

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT INDICATED THAT THE LAST TIME THE FAILURE OCCURRED, THE VEHICLE WAS NOT ABLE TO BE RESTARTED. THE CONTACT RECEIVED ASSISTANCE FROM THE POLICE TO PUSH THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO INDICATED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM).HOWEVER, THE DEALER INDICATED THAT THE TIPM PART WAS NOT AVAILABLE AND THE ALTERNATOR WAS THE REMEDY TO FIX THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY CAR WOULD NOT START, IT ONLY CRANKS UP, BUT IT IS NOT DRIVABLE AND I WILL NOT PUT MY LIFE AT RISK FOR OPERATING A DEFECTED VEHICLE ON THE HIGHWAY, WHEN IT COULD STALL AND RESULT IN A CAR CRASH. MY SAFETY IS NOT GUARANTEED AT THIS TIME. LAST FRIDAY MORNING, MY VEHICLE WAS TOWED TO THE CLOSEST DEALERSHIP TO BE SERVICE AND PARTS ARE NOT AVAILABLE. CHRYSLER HAS NOT PROVIDED REPAIR PARTS (THE INTERNAL PUMP RELAY) TO THE DEALERSHIPS IN THE AREA AND THERE IS NO EXPECTED TIME OF WHEN THESE PARTS WILL BECOME AVAILABLE. THE DEALERSHIP WILL NOT PROVIDE ME WITH A LOANER OR PAY FOR A RENTAL CAR, WHILE MY CAR IS BEING REPAIRED. CHRYSLER IS NOT BEING HELPFUL IS REMEDYING THE SITUATION AT HAND. *TR

OUR CAR STOPPED WORKING AND WE WERE STRANDED. I WAS STRANDED WITH MY 3 YEAR OLD CHILD. THE VEHICLE'S ALARM WENT OFF AND THE TIRES LOCKED MAKING IT DIFFICULT TO TOW. WE CALLED THE CHRYSLER TWICE AND THEY CANNOT TELL US WHEN THE PARTS WILL BE ARRIVING. THE DEALERSHIP FIXED THE TOTALLY INTEGRATED POWER MODULE ( THE PART LISTED IN MY RECALL NOTICE). HOWEVER, CHRYSLER REFUSES TO REIMBURSE ME FOR MY EXPENSES UNTIL THEY RECEIVE PARTS. IT HAS BEEN A MONTH AND I PAID $1400.17 FOR THE RECALLED PART AND LABOR. *TR

CAR STALLED WITHOUT WARING, ENGINE LIGHT DIDNOT COME ON. IM LUCKY NO ONE HIT ME ON THE HIGHWAY!!! RECALL P54 IVE BEEN TOLD NO PARTS ARE AVAILABLE TO FIX.

I WAS DRIVING DOWN A FREEWAY AT 55 MPH WHEN THE CAR SUDDENLY STALLED. THERE IS NO WARNING OTHER THAN THE RPMS HITTING 0. THIS HAS HAPPENED THREE TIMES IN THE PAST MONTH AND IS BECOMING MORE FREQUENT. WHEN THIS HAPPENED I LOST POWER STEERING WHILE CHANGING LANES, LUCKILY TOWARD THE BERM. I WAS ABLE TO PUT THE CAR IN NEUTRAL AND ROLL OFF TO THE SIDE OF THE CROWDED FREEWAY, TO A STOP. I PUT THE CAR IN PARK AND IT STARTED RIGHT BACK UP. I WAS ABLE TO DRIVE THE REST OF THE WAY HOME MAKING SURE I KEPT AN EYE ON MY RPMS TO DETERMINE IF THE CAR HAD STALLED AGAIN. IT HAPPENED A SECOND TIME, BUT I WAS READY THAT TIME AND IN A POSITION TO GET OFF OF THE ROADWAY. THERE IS CURRENTLY A RECALL FOR THE FUEL PUMP RELAY, AND I DID HAVE IT FIXED AT MY OWN COST BEFORE THE RECALL CAME OUT. UNFORTUNATELY, IT WAS FIXED WITH ANOTHER FAULTY PART SINCE THE FIXED ONE HAS NOT BEEN DEVELOPED YET. I BOUGHT JEEP FOR ITS RELIABILITY, SAFETY, AND DEPENDABILITY, BUT I AM VERY AFRAID TO DRIVE MY CAR AT THIS TIME. I ALSO TOW A TRAILER, THAT LUCKILY HAS NOT BEEN CONNECTED WHEN THIS HAPPENED, OR THIS WOULD BE A COMPLETELY DIFFERENT COMPLAINT WITH A MUCH WORSE ENDING. SINCE THERE IS NO ETA ON THE RECALL PART, I AM NOT SURE WHAT I CAN DO. I AM ALMOST TO THE POINT OF BUYING ANOTHER CAR RATHER THAN PICKING UP A RENTAL FOR AN INDEFINITE AMOUNT OF TIME. I LOVE MY JEEP, BUT THIS IS A MUCH MORE SERIOUS ISSUE THAN WE ARE BEING LED TO BELIEVE. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE EXTERIOR HEATED POWER MIRROR FAILED. AS A RESULT, THE CONTACT'S VISIBILITY WAS IMPAIRED WHEN DRIVING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V631000 (ELECTRICAL SYSTEM, VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,300.

RECALL FUEL PUMP RELAY P54 NOTICE 11/6/14 PROBLEM VEHICLE MAY STALL OR CAUSE CRASH WITHOUT WARNING CONTACTED DEALER AND CHRYSLER 4 OCCASIONS. THEY SAY THEY ARE WORKING ON A SOLUTION WITH NO DUE DATE AND NO RECOURSE. *TR

CAR WAS BROUGHT IN FOR SERVICE AT THE DEALER IN EARLY JUNE FOR NHTSA CAMPAIGN NUMBER: 14V154000. I WAS TOLD THAT THE PART WAS ON BACK ORDER AND WOULD BE NOTIFIED WHEN THE PART WAS AVAILABLE. I CALLED THE DEALER ON 11/10/14 AND I WAS TOLD THE PART WAS STILL ON BACK ORDER. WAITING 5 MONTHS FOR A REPLACEMENT PART IS NOT ACCEPTABLE. *TR

CAR DIDN'T START AS IT SHOULD HAVE AFTER PRESSING THE START BUTTON. AFTER SEVERAL TRIES THE CAR EVENTUALLY STARTED UP. I TOOK THE CAR INTO THE DEALERSHIP AND THEY TESTED IT. IT WAS CONFIRMED THAT THE CAR FUEL PUMP SYSTEM IS NOT WORKING CORRECTLY AND IT IS RELATED TO THE RECALL P54. THEY ARE NOT ABLE REPAIR THE CAR DUE TO NATIONWIDE BACKORDER OF THE PART INVOLVED. THEY ARE NOT SURE IF AND WHEN THE PART WILL BECOME AVAILABLE OR WHEN THE RECALL REPAIR ITEMS WILL BE COME AVAILABLE. THEY COULD NOT COMMENT ON THE CAR SAFETY WHILE DRIVING WITH THIS CONDITION. TALKED TO THE CHRYSLER GROUP RECALL ASSISTANCE CENTER. THE COMMENT "EVERY CAR IS ACTING DIFFERENTLY AND THEY CAN'T ADVISE IF IT SAFE TO USE THE CAR". NO FURTHER ASSISTANCE WAS AVAILABLE NEITHER WAS ANY FURTHER HELP OFFERED. I'M USING THE CAR FOR TRAVELING AROUND A 3 HOUR RADIUS OF WYOMISSING ON A WEEKLY BASIS. AVERAGE DRIVEN MILES PER YEAR IS 20,000. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V53000 (FUEL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM), BUT DID NOT CONFIRM IF THE VEHICLE WAS INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT INDICATED THAT THE KEY FAILED TO TURN IN THE IGNITION AND PREVENTED THE VEHICLE FROM STARTING. THE DEALER WAS NOTIFIED OF THE FAILURE. AFTER INSPECTING THE VEHICLE, THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP AND BRAKE BOOSTER NEEDED TO BE REPLACED. HOWEVER, THE PARTS WERE NOT AVAILABLE IN ORDER TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER WOULD NOT RELEASE THE VEHICLE BACK TO THE CONTACT UNTIL THE MANUFACTURER PROVIDED A REMEDY TO REPAIR BOTH RECALLS DUE TO THE POTENTIAL SAFETY ISSUE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

TL*THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V530000 (FUEL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE FRONT END OF THE VEHICLE BEGAN TO SHAKE VIOLENTLY AND THE CONTACT WAS UNABLE TO CONTROL THE VEHICLE BEFORE IT SUDDENLY STALLED. THE CONTACT INDICATED THAT DURING THE INCIDENT THE CHECK ENGINE LIGHT ILLUMINATED AND THE ENGINE COULD NOT BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN ID NUMBER: 14V530000 (FUEL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I'D LIKE TO REGISTER A FORMAL COMPLAINT "FOR THE RECORD". REGARDING CHRYSLER GROUP'S RECALL #S P14, P36 AND P54 FOR THE 2011 JEEP GRAND CHEROKEE 4X4 ... PARTS ARE STILL NOT AVAILABLE (SINCE MAY 2014 FOR THE POWER BRAKE BOOSTER!) THIS IS TOTALLY UNACCEPTABLE. INDIVIDUALLY, THE HARBINGER OF THESE THREE (3) RECALLS COULD RESULT IN; (A) POWER-ASSISTED BRAKING FAILURE, (B) A VEHICLE INTERIOR ELECTRICAL FIRE AND, (C) INTERMITTENT / UNEXPECTED ENGINE SHUTDOWN. I CONTACTED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER TODAY @ 1-800-853-1403 AND SPOKE WITH "[XXX]" ... RECEIVED A PRETTY LAME "BS" EXPLANATION ABOUT PARTS AVAILABILITY ON ALL THREE (3) RECALLS AND THE METHOD IN WHICH THEY ARE ALLOCATED TO THEIR DEALERSHIPS. SHE COULD NOT COMMIT AS TO WHEN, IF EVER, MY DEALERSHIP WOULD RECEIVE THE REQUIRED PARTS TO REMEDY THE OUTSTANDING RECALLS ON MY VEHICLE. MY LOCAL DEALERSHIP IS A SMALLER, RURAL "MOM & POP" STORE, SO THE QUESTION THAT BEGS TO BE ASKED IS WILL I EVER SEE THESE PARTS INSTALLED BEFORE THERE'S A RECALL-RELATED INCIDENT WITH MY WIFE'S VEHICLE? THE RECALL "SYSTEM" IS APPARENTLY BROKEN, AS CHRYSLER GROUP IS NOT DILIGENTLY FULFILLING THEIR SAFETY OBLIGATIONS AND NOBODY FROM NHTSA IS APPARENTLY DOING ANYTHING ABOUT ENFORCING IT, QUITE DISCONCERTING AND UNACCEPTABLE! AS OF TODAY'S REGISTERED COMPLAINT(S), KINDLY CONSIDER NHTSA AND CHRYSLER GROUP AS OFFICIALLY PUT ON NOTICE OF MY COMPLAINT AND OF MY DIRE CONCERN FOR THIS PARTICULAR SITUATION. NOTE THAT THE PROBLEM IS NOT WITH MY LOCAL DEALERSHIP, AS THEY'VE BEEN TRYING TO ACQUIRE THE NECESSARY PARTS ON MY BEHALF FROM CHRYSLER GROUP. PLEASE FOLLOW-UP CHRYSLER GROUP WITHOUT FURTHER DELAY AND REPORT YOUR FINDINGS TO ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS UNAWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TIPM NEEDED TO BE REPLACED. THE CONTACT INDICATED THAT THE TIPM WAS PREVIOUSLY REPLACED 5 MONTHS PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V391000 (EXTERIOR LIGHTING AND ELECTRICAL SYSTEM). THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM), NHTSA CAMPAIGN NUMBER: 14V391000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAVE A FAULTY TIPM, WHICH I UNDERSTAND IS ON BACKORDER. I THE MEANTIME, MY JEEP IS SITTING IN THE GARAGE AND WILL NOT START! *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM WIRING) AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS CONTINUOUSLY ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V047000 (FUEL SYSTEM, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

OUR JEEP WAS GIVING US PROBLEMS STARTING & MANY OF TIMES WE HAD TO GET IT JUMPED OR CHARGE THE BATTERY ALL NIGHT. MY FIANCE SPOKE TO JEEP ABOUT THIS PROBLEM AS IT SEEMS CERTAIN SYSTEMS AREN'T COMPLETELY TURNING OFF & THUS USING UP OUR BATTERY EVEN WHEN THE VEHICLE IS OFF. THEY CURRENTLY HAVE A TWO WEEK WAITING PERIOD FOR SERVICE AND NOW WE HAVE A COMPLETELY OUT OF COMMISSION JEEP. IT WILL NO LONGER START, IT WILL TURN OVER BUT THAT'S ALL. THIS IS ONLY THREE MONTHS AFTER HAVING TO DO THE BRAKE RECALL SINCE WE WOULD RANDOMLY LOSE OUR BRAKES. I CURRENTLY HAVE A 3 YEAR OLD CAR, THAT I CAN'T USE & A TWO WEEK WAIT TILL IT CAN BE FIXED. I COMMUTE 45 MINUTES TO WORK & THIS WAS SUPPOSED TO BE OUR WINTER WEATHER VEHICLE. VERY DISAPPOINTED WITH JEEP. *TR

TURN SIGNALS FAILED, WINDSHIELD WIPERS FAILED TO TURN OFF, TRACTION CONTROL TURNED OFF, HORN FAILED TO WORK, INTERIOR LIGHTS FAILED TO WORK, COULD NOT TURN LIGHTS ONTO HIGHBEAM, REAR WIPER FAILED TO TURN ON, ELECTRONIC TRANSMISSION SHIFTED INTO A DIFFERENT GEAR WHILE DRIVING. IT WAS DETERMINED THAT THIS WAS A FAILURE OF THE ANGLE SENSOR IN THE STEERING COLUMN. THE FAILURE OF THIS PART CAUSED SIGNIFICANT FAILURES OF THE MAIN SAFETY EQUIPMENT OF THE VEHICLE (TURN SIGNALS, HEADLAMPS, WINDSHIELD WIPERS, TRACTION CONTROL, TRANSMISSION, HORN) HAZARDS BECAUSE THE PRIMARY SAFETY EQUIPMENT OF THE VEHICLE FAILED TO FUNCTION CORRECTLY WHILE IT WAS BEING DRIVEN. *TR

MY 2011 JEEP GRAND CHEROKEE THAT IS EQUIPPED WITH A V-8 5.7L ENGINE FAILED BECAUSE OF A FAULTY FUEL PUMP RELAY INSIDE THE TOTALLY INTEGRATED POWER MODULE (TIPM-7). FORTUNATELY THE VEHICLE WAS NOT MOVING AT THE TIME AND WOULD NOT START. THE CAR HAS BEEN SITTING AT THE DEALER SINCE 11/4 BECAUSE CHRYSLER HAS INFORMED THEM THAT THERE IS A BACKLOG OF WELL OVER 1,000 TIPM-7 UNITS AND THEY DON'T KNOW WHEN OR IF THEY WILL BE AVAILABLE (THEIR WORDS, NOT MINE)! FRANKLY, I AM OUTRAGED AS A CONSUMER. I PAID $42,000 FOR A VEHICLE I CANNOT USE. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V532000 (SERVICE BRAKES, AIR) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS OUT DRIVING FROM THE GROCERY STORE AND I WAS PRESSING ON THE BREAKS TO TURN A CURVE THE VEHICLE SPEEDED UP. I WAS ORIGINALLY GOING 25 MPH AND STARTED TO SLOW UP BECAUSE I WAS APPROACHING A CURVE BUT INSTEAD OF IT SLOWING DOWN IT SPED UP TO 35MPH WHILE GOING AROUND A CURVE. THANK GOD NO ONE ELSE WAS ON THE ROAD AT THAT TIME. TWO WEEKS LATER MY HUSBAND STATED THAT WHEN HE WAS DRIVING THE VEHICLE THE SAME EXACT THEN HAPPENED TO HIM. AT THAT TIME WE TOOK THE VEHICLE BACK TO GILMAN CHRYSLER AND JEEP IN HOUSTON TX WHERE WE PURCHASED THE VEHICLE FROM (8/10/14). THEY CLAIM THEY TESTED THE VEHICLE AND FOUND NOTHING WRONG WITH IT. MY HUSBAND AND I KEPT EXPLAINING TO THE SERVICE GUY THAT SOMETHING IS WRONG WITH THE VEHICLE AND WE DON'T WANT TO GET INTO AN ACCIDENT FOR AN ISSUE THAT CAN BE RESOLVED. THE SERVICE GUY STATED THAT THEY DID ALL THEY COULD BUT THEY WILL KEEP OUR INFORMATION ON FILE. I AM VERY UPSET WITH THIS SITUATION. MY HUSBAND AND I HAVE THREE CHILDREN IN WHICH ARE IN THIS VEHICLE ALL THE TIME. THERE HAVE BEEN SEVERAL RECALLS ON THIS VEHICLE AND NONE OF WHICH HAVE BEEN REPAIRED BECAUSE GILMAN CHRYSLER WOULD STATE THEY DON'T HAVE THE PART OR THEY DON'T SEE A RECALL AT THIS TIME. I WANT SOMETHING TO BE DONE ABOUT THIS NOW BEFORE SOMETHING TERRIBLE HAPPENS. I WILL NOT LET THIS SITUATION GO. I WILL CONTINUE TO FIGHT FOR A RESOLUTION UNTIL SOMEONE RESOLVES IT. PLEASE CONTACT ME IMMEDIATELY ABOUT THIS SITUATION AS THIS IS THE ONLY VEHICLE THAT WE HAVE.

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR TOTALLY INTEGRATED POWER MODULE RECALL NOTICE REPAIRS. *SMD THE CONSUMER STATED ON OR ABOUT NOVEMBER 3, 2014 THE VEHICLE WOULD NOT START. IT APPEARED THE VEHICLE WAS NOT GETTING ANY FUEL TO THE ENGINE. THE CONSUMER CALLED THE DEALER AND THEY STATED THE PROBLEM SOUNDED AS IF THE TOTALLY INTEGRATED POWER MODULE (TIPM) WAS MALFUNCTIONING. THE CONSUMER WAS FINALLY ABLE TO GET THE VEHICLE STARTED AND DROVE TO THE DEALER. AN INSPECTION REVEALED THE (TIPM) DID INDEED NEED TO BE REPLACED. THE CONSUMER WAS QUOTED A PRICE OF 41100. THE VEHICLE WAS REPAIRED. HOWEVER, ON SATURDAY NOVEMBER 8, 2014, THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL REGARDING THE REPLACEMENT OF THE (TIPM). THE CONSUMER SENT IN RECALL # 14V530000. *JB

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM) IN NOVEMBER OF 2014. THE MANUFACTURER AND THE DEALER WERE CONTACTED AND THE CONTACT WAS INFORMED THAT PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THERE WAS NO ESTIMATED DATE FOR WHEN THE PART WOULD BE AVAILABLE. THE FAILURE MILEAGE WAS 32,500.

CRUISE CONTROL STOPPED WORKING. *TR

NOTICED A LEAK UNDER MY ENGINE AND WHEN I POPPED MY HOOD THERE WAS OIL SPRAYED EVERYWHERE. MAJOR LEAK. *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM) WAS RECEIVED IN NOVEMBER OF 2014. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2011 JEEP GRAND CHEROKEE. CONSUMER REQUESTS REIMBURSEMENT FOR BRAKE BOOSTER RECALL REPAIRS. *SMD THE CONSUMER STATED HE RECEIVED THE RECALL IN 2014. THE DEALER CHOSE TO REPAIR THE PART, INSTEAD OF REPLACING IT. SIXTEEN MONTHS LATER, THE BOOSTER WAS ON THE VERGE OF FAILING AGAIN. THE CONSUMER HAD TO PAY OUT-OF-POCKET, TO RECTIFY THE DANGEROUS SITUATION. RECALL # 14V154000. *JB

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE BATTERY WAS REPLACED ON TWO OCCASIONS BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE WAS 72,000.

I WAS DRIVING HOME ON THE INTERSTATE AN MY JEEP JUST STALLED AN TURNED OFF WHILE I WAS DRIVING AN WHEN I ATTEMPTED TO RESTART IT KEPT ACTING LIKE IT WAS TRYING TO BUT THEN WOULDN'T AFTER A WHILE I WAS FINALLY ABLE TO GET STARTED AGAIN AN I HAVE HAD THE SAME THING HAPPEN A FEW DIFFERENT OCCASIONS AN HAVE ALMOST BEEN HIT OR UNABLE TO PULL OFF OUT OF TRAFFIC . *TR

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INTERMITTENTLY SHOOK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ADDITIONALLY, THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

THE DEALER LIST FOR THE WARRANTY REPAIR OF THE RECALL IS 7 PAGES LONG AND IN 3 MONTHS ONLY ONE PAGE HAS BEEN COMPLETED. I BELIEVE THIS IS AN UNREASONABLE DELAY FOR A SOMEWHAT BASIC PART RELATED TO AN IMPORTANT SAFETY FUNCTION LIKE BRAKING. *TR

10/27/14- TRIED TO START CAR USING PUSH-BUTTON START- CAR ENGINE WOULD NOT TURN OVER, HOWEVER DASHBOARD INDICATOR LIGHTS CAME ON, AND ALSO A MESSAGE IN THE MENU THAT READ- NO BUS TIPM. WINDSHIELD WIPERS CAME ON (BUT THE CONTROL WAS IN THE "OFF" POSITION), AND WOULD NOT STOP EVEN WHEN CONTROL WAS SWITCHED ON AND OFF. ONLY STOPPED WITH PUSH-BUTTON START BUTTON WAS PRESSED. TRIED SEVERAL TIMES WITH SAME RESULTS. CALLED TOW TRUCK, HAD CAR TOWED TO NEIGHBORHOOD LICENSED MECHANIC. 2 DAYS LATER, WAS TOLD TO HAVE CAR TOWED TO JEEP DEALERSHIP BECAUSE THEY COULDN'T IDENTIFY THE PROBLEM. HAD CAR TOWED TO JEEP DEALERSHIP 10/30/14 AND AFTER 1 1/2 DAYS, WAS TOLD THAT IT WAS THE TIPM MODULE & WOULD NEED REPLACED. CAR CAN NOT BE DRIVEN UNTIL PART IS REPLACED. $980 FOR THE TIPM MODULE & $90/HOUR FOR LABOR, AND NO GUARANTEE THAT THIS WOULD FIX THE PROBLEM. I PURCHASED THIS CAR USED IN MAY 2014, WITH 2000 MILES/2-3 MOS. LEFT ON THE 3 YEAR/36K MILE BASIC LIMITED WARRANTY. THIS CAR IS NO LONGER UNDER WARRANTY & I MUST PAY FOR THIS REPAIR OUT OF POCKET. *TR

THE FIRST TIME MY JEEP STALLED I WAS GOING AROUND A TURN AND ALMOST CRASHED INTO A HIGHWAY BARRIER. I WAITED A COUPLE MINUTES, TURNED MY CAR BACK ON, AND KEPT DRIVING. THE SECOND TIME IT STALLED, ABOUT 1 MONTH LATER, I WAS TURNING INTO MY DRIVEWAY. IT WOULD NOT TURN BACK ON AT THIS POINT. I BROUGHT IT TO THE DEALERSHIP AND AFTER 2 HOURS OF DIAGNOSTICS THEY INFORMED ME IT WAS THE TIPM AND WOULD BE $1,200 TO FIX. AFTER SEARCHING ONLINE ABOUT THIS PART, I NOTICED MANY OTHER COMPLAINS OF THIS SAME ISSUE FOR A 2011 JEEP GRAND CHEROKEE. THIS IS CLEARLY A FAULTY PART AND SHOULD BE RECALLED. IF MY VEHICLE HAD STALLED IN DIFFERENT CONDITIONS, THE RESULTS COULD HAVE BEEN FATAL. *TR

DATE ABOVE IS MOST RECENT OCCURRENCE MESSAGE: 2011 JEEP GRAND CHEROKEE - ABOUT 26000 MILES NOW; SINCE PURCHASE NEW WELL BELOW 5000 MILES, AND OCCURRING 1-3X/MONTH, USUALLY SHORTLY AFTER STARTING OUT, THE AUTOMATIC TRANSMISSION DOES NOT TRANSITION THROUGH THE SEQUENCE AND STAYS IN LOW. 4-5 X IN THE LAST 4-5 MONTHS. MOST RECENTLY ON 10/26/14,UPON ENTERING I95 FROM A SIDE STREET IN BALTIMORE INTO HEAVY TRAFFIC, THE TRANSMISSION STAYED IN LOW - IN THAT TRAFFIC HAD TO PULL OVER WITH VERY LITTLE ROOM - SHIFT INTO NEUTRAL AND START OUT AGAIN - VERY UNSAFE. EVERY TIME I TAKE IT TO THE DEALER THEY TELL ME IT "MEETS SPECS". WELL THE SPECS MUST BE WRONG - EVENTUALLY THIS WILL CAUSE AN ACCIDENT!!!! ALSO, THERE ARE TIMES OF UNPREDICTABLE ACCELERATION - AGAIN, USUALLY WITHIN 10-15 MIN OF BEING UNDERWAY. *TR