2014 Jeep Grand Cherokee Complaint Log

THE PASSENGER HEADREST ERUPTED AS WE WERE DRIVING DOWN THE ROAD STRIKING ME ON THE HEAD. DIDN'T FEEL GOOD AT ALL. I WAS KINDA DAZED AFTERWARDS. GOOGLED IT AND APPARENTLY I'M NOT THE ONLY ONE. THIS IS GOING TO EVENTUALLY CAUSE AN ACCIDENT SOMEWHERE.

STEERING WHEEL LOCKED UP WHILE DRIVING, WAS TOLD BY MECHANIC IT IS THE ELECTRIC POWER STEERING PUMP. ALSO A WEEK BEFORE THE DRIVERS HEADREST SUDDENLY DEPLOYED WHILE DRIVING (JEEP HAS NEVER BEEN INTO A CAR ACCIDENT & I AM THE ORIGINAL OWNER TO THIS 2014) WAS TOLD IT WILL BE AT LEAST $2000 WITH ALL PARTS & LABOR. THIS IS VERY SERIOUS AND DANGEROUS AND I HAVE READ THE STEERING WHEEL HAS LOCKED UP ON HUNDREDS OF OTHERS WHILE DRIVING. THE JEEP DID NOT TURN OFF WHEN THE STEERING WHEEL LOCKED UP. WHILE DRIVING TO GET OUT OF THE ROAD THE ENGINE REVVED UP AT 20 MPH AND THE JEEP DID NOT WANT TO GO- HAD TO SWITCH INTO SPORT MODE TO CONTINUE TO DRIVE OUT OF THE ROAD WAY AND THE ENGINE REVVING CALMED DOWN. THE HEAD REST IS BROKE AND CAN NOT GO INTO ITS REGULAR POSITION. DID NOT GET A PRICE ESTIMATE ON THAT YET. THIS SHOULD BE FIXED BY JEEP!!!

THE DRIVER'S SEAT HEADREST HAS SPRUNG APART AND CAN'T BE RESET. THE SOFT SIDE PRESSING AGAINST THE BACK OF THE DRIVER'S HEAD PREVENTS PROPER HEAD POSITION FOR DRIVING. IF THIS HAD OCCURRED DURING DRIVING IT COULD HAVE INJURED THE DRIVER AND/OR CAUSED AN ACCIDENT. THE CONDITION OCCURRED WHILE THE VEHICLE WAS PARKED OVERNIGHT WHEN THE VEHICLE WAS NOT OCCUPIED. WHEN ATTEMPTING TO DRIVE IN THE MORNING IT WAS DISCOVERED.

THE TRANSMISSION MAY UNEXPECTEDLY SHIFT TO NEUTRAL, "CHRYSLER (FCA US LLC) IS RECALLING CERTAIN MODEL YEAR 2014-2015 JEEP CHEROKEE AND 2015 CHRYSLER 200, JEEP RENEGADE, RAM PROMASTER, AND 2016 FIAT 500X VEHICLES EQUIPPED WITH 9-SPEED AUTOMATIC TRANSMISSIONS." THE RECALL CODE IS S55, BUT THIS CAR NOT INCLUDING THERE

HAVING EXTENDED STARTING ISSUES,SOMETIMES CAR HAS TO BE TURNED OFF AND THEN BACK ON,HAVE BEEN TO DEALER 2 TIMES ,PURGE VALVE WAS REPLACED ,WITH NO CHANGE IN EXTENDED START.VEHICLE IS STATIONARY.DEALER SEEMED TO BE MORE INTERESTED IN SELLING US OTHER SERVICES UNRELATED TO EXTENDED START SUCH AS COOLANT FLUSH AND TIRES ,SPARK PLUGS ALIGNEMENTS WHICH HAVE ALREADY BEEN COMPLETED BEFORE VISIT,THIS CAR APPEARS TO BE UNDER RECALL R09 , BUT DEALER DOES NOT SEEM TO THINK IT IS

MY 2014 JEEP GRAND CHEROKEE HAS STALLED WHILE DRIVING 3 TIMES; TWICE ON THE HIGHWAY AT SPEEDS IN EXCESS OF 60 MPH, AND ONCE WHILE MAKING A RIGHT TURN ON A BUSY STREET. I PUSH ON THE GAS TO ACCELERATE THE VEHICLE, AND IT STALLS. ALL ELECTRICAL IS STILL ON, BUT I HAVE TO STOP THE CAR, PUT IT IN PARK, THEN I CAN RESTART AND CONTINUE. I WAS ALMOST IN A COLLISION A FEW TIMES BECAUSE OF THE CAR STALLING. THERE ARE NO ERROR CODES OR LIGHTS TO INDICATE WHAT THE PROBLEM IS. JEEP IS NOT TRYING TO FIX THE ISSUE AND ACT AS IF THEY HAVEN'T HEARD OF THIS BEFORE. DEALERSHIPS "CAN'T REPLICATE THE ISSUE" SO THEY JUST GIVE THE CAR BACK. IT FEELS AS IF THE CAR DOESN'T DOWNSHIFT PROPERLY (BIG JARRING MOTION LIKE YOU'VE BEEN REAR-ENDED) WHEN TRYING TO GO UP A HILL, OR PASS A SLOWER VEHICLE. DEALERSHIP ALREADY REPLACED BOTH FUEL PUMPS, BUT DIDN'T FIX THE PROBLEM.

AT APPROXIMATELY 60,000 MILES MY ACTIVE HEADREST DEPLOYED ON MY PASSENGER SEAT WHILE VEHICLE WAS PARKED IN A PARKING LOT. THERE WAS NO ACCIDENT OR ANYTHING THAT CAUSED THIS. AFTER READING OTHER COMPLAINTS, THIS APPEARS TO BE A COMMON DEFECT/FAILURE OF THE PLASTIC CLIP THAT HOLDS IT TOGETHER. THIS NEEDS TO BE RECALLED. THE PRICE TO REPAIR IT IS RIDICULOUS AND IT'S OBVIOUSLY DEFECTIVE AND NEEDS TO BE ADDRESSED BY THE NHTSA ASAP. PLEASE ISSUE A RECALL ASAP. SO MANY OTHERS HAVE EXPERIENCED THE SAME THING AND THIS IS GOING TO CAUSE AN INJURY AND/OR ACCIDENT.

OIL FILTER HOUSING: BETWEEN MY TWO OIL CHANGES I NOTICED A SMALL OIL LEAK UNDER MY 2014 JEEP GRAND CHEROKEE LIMITED 3.6L. I TOOK IT TO THE JEEP DEALERSHIP AND I WAS INFORMED THE LEAKAGE WAS DO TO A BAD "OIL FILTER HOUSING" AND THE PART WITH REPAIRS WOULD BE 799.99. I ASKED IF THIS SHOULD BE INCLUDED UNDER MY 5 YEAR / 100,000 WARRANTY BUT THEY SAID THE WARRANTY EXPIRED ON 10/24/2018 AND TODAY IS 2/5/2019. I CALLED CHRYLER AND THEY SAID THERE IS NOTHING THEY CAN DO AND THEY CANNOT OFFER TO COVER THE REPAIR; IT WOULD BE AN "OUT OF POCKET EXPENSE". SO I GOOGLED THIS ISSUE AND IT APPEARS THIS IS A KNOWN ISSUES IN ALL THE FORUMS AND THREADS I READ. APPARENTLY CHRYSLER CHANGED THIS PART FROM METAL TO PLASTIC PART FOR THEIR 2014 MODELS AND LATER AND NOW THE PART IS FAILING ALL OVER THE PLACE. I REGISTERED A CASE NUMBER WITH CHRYSLER BUT I PROBABLY SHOULD NOT POST THAT IN A PUBLIC FORUM. I AM HOPING TO EVENTUALLY HAVE THIS ITEM AS A RECALL ITEM FOR 2014 AND NEWER VEHICLES. THE CAR WAS STATIONARY AND I FIRST NOTICED THE ISSUE.

THERE IS A RECALL ON ESC MODULE FOR 2014 CHEROKEES BUILT IN 2013. MY JEEP MEETS THIS CRITERIA AND MY ESC LIGHT IS ON. WHEN I CONTACT JEEP THEY SAY THIS IS NOT A RECALL FOR MY VEHICLE. EVEN THOUGH THERE ARE PUBLISHED ARTICLES STATING EXACT ISSUE ON MY MODEL AND YEAR VEHICLE. TO REPAIR IS ALMOST 1K. JEEP SAYS FIX AND THEY MAY REIMBURSE LATER. THIS IS UNACCEPTABLE AS IT IS A KNOWN RECALL ON LIKE VEHICLES. NOTHING HAPPENED TO CAUSE THE LIGHT TO GO ON. VEHICLE WAS OPERATING NORMAL AND LIGHT CAME ON.ON DASH.

Jeep Grand Cherokee power steering leak! We’re having the same problem that other Jeep owners are having, the steering rack leaks on the 2014 Jeep Grand Cherokee Overland. The leak was discovered through regular maintenance check in 2018. We filled the reservoir with new fluid, it was fine for the entire year. It wasn’t until July 2021 that we discovered that fluid was leaking from the Steering Rack and Pinion and spraying fluid on to the engine. It got so bad that we had to fill the reservoir daily! It appears that Jeep knew about this problem since 2012 but failed to do anything about it. https://www.carproblemzoo.com/jeep/grandcherokee/steering-rack-and-pinion-problems.php https://www.jeepgarage.org/threads/leaking-power-steering-rack-and-pinion-boots.73596/ This Jeep only has 55,000 miles. My wife uses it locally and it’s never driven more than 100 miles a month and it has never been driven off road. This is appalling that it suffers from this kind failure so early in the Jeeps life. When I confronted the Jeep/Chrysler company with this issue, there only response was “it’s outside the warranty timeline”. The rep name was Sade and she was rude! This Jeep was garaged kept throughout it’s life. We’ve maintained this vehicle in immaculate condition, so much so that it STILL HAS THE NEW CAR SMELL!!! Very disappointed in Jeep. They used to be very reliable until they were bought out by FIAT, Go figure!

POWER STEERING FAILED, POWER STEERING UNIT CRACKED AND LEAKING WAS DRIVING 55MPH ON US 40 NEARING ELKTON. POWER STEERING BECAME HEAVY, CAME TO A STOP AT A RED LIGHT. TURNING INTO A SHOPPING CENTER FOR A AUTOZONE. AT THIS POINT THE VEHICLE WAS NEAR IMPOSSIBLE TO DRIVE. IF THERE WERE AND EMERGENCY MANEUVER TO BE MADE U DEFINITELY WOULD NOT HAVE MADE IT AND EASILY COULD HAVE BEEN INVOLVED IN AN ACCIDENT... CHECKED POWER STEERING RESERVOIR WAS EMPTY, LOOKING AT THE POWER STEERING UNIT THE BOTTOM WAS SOAKED AND BELOW THE POWER STEERING UNIT WAS SOAKED... PURCHASED HYDRAULIC FLUID AND WAS ABLE TO GET THE VEHICLE HOME. LOOKING ONLINE I SAW THERE WERE OTHER COMPLAINTS SIMILAR IN DESCRIPTION.. FILED I BELIEVE WITH THE NTSB, I MAY BE MISSING A LETTER... IN EITHER CASE CHRYSLER/JEEP IS AWARE OF THIS AND I CANT BELIEVE THERE HAS NOT BEEN A RECALL ON THIS... THIS IS A DANGEROUS SAFETY HAZARD. I CAN PROVIDE A MECHANIC'S DESCRIPTION OF DAMAGE...

THE HEADREST ON THE FRONT PASSENGER SEAT "DEPLOYED" WHILE I WAS DRIVING. THE SYSTEM IS DESIGNED TO DEPLOY DURING A REAR IMPACT COLLISION. THERE WAS NOT A COLLISION OR ANY OTHER IMPACT. I WAS IN THE CAR ALONE COMING TO A ROUTINE STOP. SUDDENLY HEARD THIS LOUD NOISE AND THE HEADREST HAD DEPLOYED. I DIDN'T KNOW I HAD THIS "SAFETY" FEATURE IN MY CAR. HAD THAT HAPPENED TO THE DRIVERS SEAT WHILE AT SPEED, IT COULD CAUSE ME TO LOSE CONTROL AS THE IMPACT TO THE BACK OF MY HEAD WOULD CERTAINLY BE A MAJOR DISTRACTION IF NOT CAUSE A CONCUSSION. I'M GETTING THE PASSENGER SEAT FIXED UNDER WARRANTY, BUT FCA SHOULD ALSO FIX THE DRIVERS SEAT TO PREVENT INJURY.

I HAVE A 2014 JEEP GRAND CHEROKEE SRT. IN THE LAST YEAR AND A HALF, I HAVE HAD TO HAVE THE TRANSFER CASE & REAR END REPLACED. THIS IS JUST UNCALLED FOR ON A 4 YEAR OLD CAR. IT IS CURRENTLY SITTING AT THE DEALERSHIP (HAS BEEN THERE FOR A WEEK SO FAR) TO HAVE THE LIFTERS/CAM REPLACED. THE PARTS FROM CHRYSLER ARE SO FAR ON BACK ORDER THERE'S NO HOPE OF GETTING THEM. THE AFTERMARKET PARTS ARE ALSO ON BACK ORDER. THOSE 2 THINGS TELL ME THAT THIS IS A WIDESPREAD MALFUNCTION WITH THIS ENGINE & SEEMS TO ME TO BE A DESIGN FLAW.

DRIVER'S SIDE ACTIVE HEAD REST THAT IS INTENDED TO SPRING FORWARD IN A REAR END COLLISION HAS ACTIVATED AND IS NOW STICKING FORWARD. THE CAR WAS NOT IN AN ACCIDENT. THE PROBLEM IS BROKEN PLASTIC PINS IN THE HEAD REST. THERE ARE MANY OTHER SIMILAR COMPLAINTS FROM OWNERS ONLINE. I HAVE BEEN TO MULTIPLE JEEP DEALERSHIPS REGARDING THIS ISSUE AND THEY REFUSE TO FIX THE ISSUE. THEY ALSO CLAIM THAT THIS DEACTIVATES THE REST OF THE SAFETY EQUIPMENT INCLUDING AIRBAGS WHICH WOULD BE INCREDIBLY UNSAFE AND UNETHICAL FOR THEM TO NOT REPAIR THIS CLEAR DEFECT.

HI, THE LEATHER ON THE DASHBOARD IS EXTREMELY CRINKLED FROM NATURAL EXPOSURE TO SUNLIGHT. READING IN FORUMS, IT SEEMS THIS IS A MASSIVE ISSUE AND NO RECALL TO FIX THE LINING HAS BEEN IMPLEMENTED.

JEEP GRAND CHEROKEE OVERLAND HAS NEVER BEEN INVOLVED IN ANY ACCIDENTS WAS PARKED IN MY DRIVEWAY. IT HAD NOT BEEN SETTING FOR MORE THAN 6 HOURS SINCE LAST DRIVEN. I OPENED THE FRONT PASSENGER SIDE DOOR AND THE PASSENGER SIDE HEAD REST ACTIVATED. NEEDLESS TO SAY THIS SCARED THE HECK OUT OF ME, BUT LUCKILY I WAS NOT HARMED. UPON INSPECTION IT LOOKS AS THOUGH THE PLASTIC RETAINERS WHICH HOLD THE UNIT IN SOMEHOW BROKE ALLOWING THE HEADREST TO ACTIVATE.. I AM NOT AN ENGINEER, BUT THIS IS CLEARLY A PROBLEM DUE TO FAULTY ENGINEERING OR MANUFACTURING. AFTER SOME TIME SEARCHING ON THE INTERNET I FOUND TONS OF OTHER JEEP OWNERS WHO HAVE EXPERIENCED THE SAME ISSUE. CLEARLY JEEP IS AWARE OF THIS ISSUE, BUT AS OF YET HAS BEEN IGNORING THE PROBLEM. IF THIS HAD HAPPENED TO THE DRIVERS SIDE HEAD REST WHILE I WAS DRIVING IT COULD HAVE CAUSED A SERIOUS OR POSSIBLY DEADLY ACCIDENT

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LEATHER ON THE DASHBOARD WAS STARTING TO BUBBLE. THE ADHESIVE WAS NOT HOLDING THE MATERIAL PROPERLY. THERE WERE NO CRACKS IN THE DASHBOARD AND THERE WERE NO AIR BAG INDICATORS ILLUMINATED. THE SEPARATION OF THE LEATHER ON THE DASHBOARD CREATED A GLARE ON THE WINDSHIELD, WHICH OBSTRUCTED THE CONTACT'S VISION WHILE DRIVING. THE VEHICLE WAS TAKEN TO SCHLOSSMANN DODGE CITY CHRYSLER JEEP RAM FIAT (19100 W CAPITOL DR, BROOKFIELD, WI 53045, (262) 790-9000) WHO STATED THAT THEY DID NOT SEE A RECALL AND ADVISED HIM TO CALL THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND RESTATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

WHEN I START UP MY TRUCK THE CENTER CONSOLE WILL NOT COME ON RIGHT AWAY, IT TAKES ABOUT 3 TO 5 MINUTES FOR IT TO COME ON, SO WHEN I'M BACKING UP I CANNOT TELL IF ANYTHING IS IN MY WAY. MY SENSORS DON'T WORK, ETC. WHEN IT DO DECIDE TO COME ON, A MESSAGE POPS UP ( VEHICLE PHONE REQUIRES SERVICE PLEASE CONTACT YOUR DEALER ) THIS IS THE SECOND TIME THIS HAS HAPPENED THE FIRST TIME THIS HAPPENED I TOOK THE VEHICLE TO THE DEALERSHIP AND I WAS TOLD THAT THE RADIO HAS TO BE REPLACED.SO I HAD THE RADIO REPLACED AND THIS HAPPENED LESS THAN A YEAR AGO. NOW IT'S HAPPENING AGAIN. THIS STARTED 9/24/2018 AND HAVE BEEN HAPPENING EVERY DAY SENSE THEN.

LEAK FROM THE OIL COOLER HOUSING ON ENGINE CAUSING A POOLING OF OIL MAKING A FIRE HAZARD

FAILURE OF A HEATER HOSE WHILE DRIVING CAUSED EXCESSIVE OVERHEATING WHICH LED TO ENGINE FAILURE. DEALER SAYS THAT MY EXTENDED WARRANTY DOES NOT COVER HOSES THEREFORE THE COST OF REPLACING THE DIESEL ENGINE IS MY RESPONSIBILITY. THE COST IS NEARLY $17,000. I WOULD LIKE AN INVESTIGATION INTO WHY THE HOSE FAILED. WAS IT DUE TO DAMAGE CAUSED DURING PREVIOUS ENGINE WORK?

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER'S SEAT HEADREST RESTRAINT DEPLOYED WITHOUT AN IMPACT OR CRASH OCCURRING. AS A RESULT, THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO HUFFINES CHRYSLER JEEP DODGE RAM PLANO (LOCATED AT 4500 W PLANO PKWY, PLANO, TX 75093, (972) 867-6000) WHERE IT WAS DIAGNOSED THAT THE HEADREST SECURITY CLIP FAILED AND THE ENTIRE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE BOOSTER FAILED. THE CONTACT STATED THAT THE BRAKE PEDAL BECAME STIFF WHEN DEPRESSED AND THE VEHICLE NEARLY FAILED TO STOP IN HEAVY TRAFFIC. AFTERWARDS, THE CONTACT HEARD A HISSING NOISE INSIDE THE VEHICLE. WESTBURY JEEP CHRYSLER DODGE RAM (111 BOND STREET, WESTBURY, NEW YORK 11590, (516) 336-4788) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE POWER BRAKE BOOSTER WAS FAULTY. THE VEHICLE WAS REPAIRED BY REMOVAL AND REPLACEMENT OF THE POWER BRAKE BOOSTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. IN ADDITION, THE MANUFACTURER STATED THAT THERE WAS NO WARRANTY COVERAGE ON THE VEHICLE. THE FAILURE MILEAGE WAS 67,481. *DT *BF *TR UPDATED 10/3/18*JB

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V741000 (ELECTRICAL SYSTEM), 17V435000 (ELECTRICAL SYSTEM), AND 14V634000 (ELECTRICAL SYSTEM). THE DEALER (FERMAN CHRYSLER JEEP DODGE RAM TAMPA, 24314 FL-54, LUTZ, FL 33559, (813) 929-2400) WAS UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS NOT AVAILABLE.

THE CHECK ENGINE LIGHT IS ON DUE TO THE OIL PRESSURE SWITCH. BUT THE CAR DOES HAVE GOOD OIL PRESSURE. AND EVEN AFTER AN OIL CHANGE THE LIGHT WILL NOT TURN OFF

[XXX] JEEP GRAND CHEROKEE LAREDO, [XXX] JEEP GRAND CHEROKEE LAREDO HAS FORMED A CRACK IN THE OIL FILTER ADAPTER. BECAUSE OF THE LOCATION, DESIGN, AND MATERIAL, THE PART IS PRONE TO CRACKING AND LEAKING (TYPICALLY SPURRED BY AN OIL CHANGE WHEN THE CAP IS SCREWED BACK ONTO THE HOUSING). THIS CRACK CREATES A SLOW LEAK OF OIL INTO THE ENGINE HOUSING AND BELOW THE VEHICLE. THIS OIL LEAK CAN CONTINUE WITHOUT OBVIOUS WARNING AND IF NOT CORRECTED, COULD RESULT IN SEVERE ENGINE DAMAGE WITH THE POTENTIAL OF MALFUNCTIONING WHILE IN USE THEREFORE POSING A SAFETY THREAT TO THE DRIVER, PASSENGERS AND OTHER DRIVERS. I HAVE ALERTED JEEP TO THE ISSUE AND I WILL NOTE THAT I HAVE SPOKE TO SEVERAL MECHANICS WHO HAVE REPLACED SEVERAL OF THESE PARTS IN THIS VEHICLE. IT IS A MANUFACTURING DESIGN FLAW AND COSTING LOYAL CUSTOMERS AND POSING A DANGER ON THE ROADS. I HAVE REPORTED THIS INFORMATION TO JEEP (OR WHOMEVER THEY CONTRACT CUSTOMER SERVICE TO) AND THEY DOCUMENTED MY INFORMATION BUT REFUSED TO CORRECT THE SITUATION FOR MYSELF (AND OTHERS IN THE FUTURE) AND TOLD ME TO HOLD ONTO MY REPAIR INFORMATION IN CASE A RECALL TAKES PLACE IN THE FUTURE. JEEP SHOULD TAKE ACCOUNTABILITY FOR THIS EVER GROWING ISSUE AND RECALL THIS PART IMMEDIATELY. PLEASE HELP ME IN ENSURING THEY DO THE RIGHT THING FOR THEIR CUSTOMERS AND FOR THE GENERAL PUBLIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT HIGHWAY SPEEDS OVER 80 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATE AND THE SPEED WAS REDUCED TO 40 MPH WITH A KNOCKING SOUND COMING FROM THE ENGINE. THE VEHCILE WAS TAKEN TO AN UNKNOWN DEALER WHO DIAGNOSED THAT THE ENGINE COIL PACKS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT INDICATED THAT THE COIL PACKS WERE REPLACED ON 7 SEPARATE OCCASIONS FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

WINDSHEILD COWL RIPPLES AND ALLOWS AIR FLOW DURING DRIVING. WHILE DRIVING WINDSHEILD HAS LOAD WIND NOISE FROM THE LOWER SEAL OF WINDSHEILD

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS STARTED, THE INSTRUMENT CLUSTER GAUGES DID NOT ILLUMINATE OR OPERATE. THE VEHICLE WAS TAKEN TO CENTRAL FLORIDA CHRYSLER/JEEP/DODGE (8675 COMMODITY CIR, ORLANDO, FL) WHERE IT WAS DIAGNOSED THAT THE ENTIRE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 83,000.

HEAD RESTRAINT ON DRIVERS SIDE DEPLOYED WHILE VEHICLE WAS IN PARK, IN A PARKING LOT. IT HIT THE DRIVER ON THE HEAD. TRYING TO RESET, SO FAR NO LUCK. THIS COULD HAVE BEEN VERY DANGEROUS IF THE VEHICLE HAD BEEN IN MOTION, IT WAS QUITE SHOCKING TO HAVE MY HEAD HIT AND TO HAVE IT PUSHED FORWARD SUDDENLY.

EXACTLY FOUR YEARS AGO I PURCHASED A NEW JEEP GRAND CHEROKEE LIMITED. I ALSO PURCHASED THE LUXURY LL GROUP WHICH INCLUDES BI-XENON HID HEADLIGHTS. I NOW HAVE A HEADLIGHT BURNT OUT AND THE DEALER INSIST ITS NOT COVERED UNDER WARRANTY. I HAVE SPOKEN TO NUMEROUS GRAND CHEROKEE OWNERS AND THIS IS A COMMON PROBLEM WITH A PRICE TAG OF OVER $400.00 TO REPLACE. THERE WILL BE MANY JEEPS DRIVING AROUND WITH ONLY ONE HEADLIGHT BECAUSE OF THIS ISSUE.

MY 2014 JEEP GRAND CHEROKEE ,SHUT DOWN WHILE I WAS DRIVING IN THE ISSAQUAH FALL CITY ROAD . STEERING WHEELS LOCKED AND BRAKES FAILED AND EVERYTHING SHUT DOWN. I BARELY MADE IT TO THE WALGREENS PARKING LOT WHERE THE VEHICLE COMPLETELY DIED TO THE POINT WHERE EVEN THE KEYS WOULDN'T WORK . I BARELY MADE IT ALIVE . I AM GLAD I DIDN'T CRASH INTO ANYONE . I HAD TO TOW THE VEHICLE LATER IN THE DAY TO THE DEALERSHIP . THEY ASKED ME TO DROP IT OFF AT THEIR GARAGE . TODAY THEY GOT BACK TO ME SAYING , THERE WAS AN OPEN RECALL ON THE VEHICLE AND THAT CAUSED THE ALTERNATOR TO FAIL AND SHUT DOWN EVERYTHING . THEY SAID BECAUSE IT'S AN OPEN RECALL THEY WOULD FIX IT THEMSELVES AS IT'S COVERED UNDER SOME WARRANTY . BUT THEY ALSO TOLD ME THAT THERE IS AN ISSUE WITH SOME OIL PRESSURE SENSOR AND THE AWD SYSTEM IS STUCK IN AWD AND THEY WILL HAVE TO FIX IT AND HAVE ME A PARTS AND LABOR CHARGE OF 2000 USD WHICH I HAVE TO BEAR . IS THIS NORMAL PRACTICE . I DON'T KNOW HOW THE AWD SYSTEM SUDDENLY GOT INTO THIS STATE . IF IT'S A RESULT OF THE ALTERNATOR ISSUE CAUSED BY THE OPEN RECALL , WOULDN'T THEY MANUFACTURER/DEALER HAVE TO BEAR IT . . THANKS !!

MY HUSBAND AND I FINANCED OUR JEEP ABOUT 8 MONTHS AGO AND IT HAD BEEN RUNNING FINE. NO PROBLEMS AT ALL. WE DON'T DRIVE IT OFTEN. A COUPLE WEEKS AGO WE WENT TO START IT AND ALL THE DASH LIGHTS CAME ON AND IT WOULDN'T GO INTO GEAR. IT SAID PUT IT IN PARK AND THEN SELECT GEAR OR SOMETHING LIKE THAT. WE CALLED GRESHAM TOYOTA ( WHERE WE BOUGHT THE JEEP) AND THEY SAID TO TOW IT OVER SO THEY COULD RUN DIAGNOSTICS. AFTER TOWING IT THERE THEY SAID WE HAD TO TOE IT TO KEEP BECAUSE THEY CAN'T DO DIAGNOSTICS. WE TOWED IT TO GRESHAM JEEP AND THEY SAID WE BROKE THE SHIFTER. HOW DO YOU BREAK A SHIFTER??? I KNOW WE DIDN'T BREAK THE SHIFTER AND IT HAS TO BE SOME SORT OF A DEFECT. IT'S NOW COSTING US $1400.00 TO FIX. I CAN ONLY IMAGINE WHAT THIS WOULD HAVE DONE IF IT HAPPENED WHILE WE WERE DRIVING.

GEAR SWITCHES FROM DRIVE TO SPORT BY ITSELF WHILE IN MOTION FREQUENTLY FOR LAST 8 WEEKS

COLLISION DETECTION INITIATES RANDOMLY WITH NO HAZARDS AT INTERSTATE SPEEDS (70 MPH). APPLIES BRAKES AND WARNING. THIS HAS HAPPENED IN TRAFFIC AND HAS NEARLY RESULTED IN A REAR IMPACT COLLISION ON MULTIPLE OCASSIONS.

TAKATA RECALL WHILE DRIVING MY CAR DOING 20 MPH IN NORMAL DRIVING CONDITIONS MY PASSENGER SIDE HEADREST MALFUNCTIONED AND DEPLOYED HITTING THE PASSENGER IN THE BACK OF THE HEAD. THE HEADREST DEPLOYED AND EXPLODED WITH A LOT OF FORCE. IT WAS A VERY SCARY SITUATION. I HAD NO IDEA THAT THE HEADRESTS WERE CAPABLE OF THAT. UPON FURTHER INVESTIGATION I SAW THAT THE PLASTIC 'CLIPS' THAT KEEP THE HEADREST FROM GOING OFF HAD BEEN COMPLETELY SHATTERED AND BROKEN MAKING THE HEADREST UNFIXABLE. WHEN I CALLED THE JEEP DEALERSHIP THEY TOLD ME IF THE 'CLIPS' WERE BROKEN THAT THE HEADREST NEEDED TO BE REPLACED. I AM SHOCKED THAT A 'SAFETY FEATURE ' MALFUNCTIONING IS A PROBLEM THAT I NEED TO PAY TO FIX. (ABOUT $680 FOR A REPLACEMENT PLUS LABOR COST) THIS COULD HAVE RESULTED IN A SERIOUS CRASH AND INJURIES. THIS STYLE HEADREST NEEDS TO BANNED. ALSO OTHER JEEP OWNERS NEED TO BE AWARE OF THIS. IT'S VERY UNSAFE AND JEEP NEEDS TO REPLACE THE HEADREST WITH A COMPLETELY DIFFERENT SAFER HEADREST. I FEAR NOW THAT WHEN I'M DRIVING THAT THE DRIVER SIDE HEADREST COULD MALFUNCTION AND EXPLODE AT THE BACK OF MY HEAD RESULTING IN SERIOUS INJURIES. IVE TALKED TO OTHER JEEP OWNERS WITH THE SAME STYLE VEHICLE AND NONE OF THEM WERE AWARE OF THIS 'SAFETY FEATURE' WITH THE HEADREST. AND NOT ONE SINGLE MENTION IN THE OWNERS MANUAL ABOUT THIS DEPLOYING HEADREST. PEOPLE NEED TO BE AWARE!!

TAKATA RECALL WHILE DRIVING MY CAR DOING 20 MPH IN NORMAL DRIVING CONDITIONS MY PASSENGER HEADREST DEPLOYED HITTING AN ELDERLY PASSENGER IN THE BACK OF THEIR HEAD. HURTING THEM. THE HEADREST DEPLOYED LIKE AN AIRBAG. IT WAS SPRING LOADED. I CALLED MY DEALER AND THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY AND THAT THERE WERE NO RECALLS. THIS IS VERY UNSAFE AND THESE HEADRESTS SHOULD NOT BE IN ANY VEHICLE AT ALL. I FEAR NOW THAT WHILE I'M DRIVING THAT THE DRIVER SIDE HEADREST WILL DEPLOYED FOR NO REASON AND HURT ME TOO WHILE DRIVING. THIS WILL CAUSE SERIOUS INJURIES. VERY UPSET

WHEN SITTING IN MY VEHICLE MY DRIVER SIDE HEADREST POPPED OPEN HITTING THE BACK OF MY HEAD. CAUSING ME TO PANIC THINKING SOMEONE HAD GOTTEN IN MY CAR AND WAS ATTACKING ME. I DO NOT HAVE THE FUNDS TO PURCHASE SUCH AN EXPENSIVE HEADREST SO I AM DRIVING WITH IT LIKE THIS DAILY.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADREST RESTRAINT SYSTEM DEPLOYED WITHOUT WARNING OR IMPACT WHILE DRIVING 20 MPH. THE CONTACT JERKED FORWARD AS IF THE VEHICLE HAD BEEN REAR ENDED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER (ED KOEHN CHRYSLER JEEP DODGE RAM, 11282 W CARSON CITY RD, GREENVILLE, MI 48838, (616) 754-3635). THE DEALER STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER PROVIDED A CASE NUMBER AND PROMISED A CALL BACK. THE MANUFACTURER ALSO INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 55,340.

HEAD LIGHT KEEP BURNING OUT. WHEN YOU CHANGE THE BULB THE OPPOSITE SIDE WILL THEN SHUT OFF OR BURN OUT.

1 WEEK AFTER THE DEALERSHIP ADDED THE WATER SHIELD TO THE BRAKES AS REQUIRED BY THE RECALL THE BRAKES STOPPED WORKING THE FIRST TIME YOU USED THEM AFTER STARTING THE VEHICLE. WE TOOK IT BACK AND WE'RE TOLD IT HAD NOTHING TO DO WITH THE RECALL AND THE EBT PUMP NEEDED REPLACING FOR $750. WE TOOK IT TO A DIFFERENT MECHANIC AND FOUND THAT THE BRAKE BOOSTERS WERE CORRODED AND THE EBT PUMP WAS FINE. CORRODED BRAKE BOOSTERS IS EXACTLY WHAT THE RECALL WAS INTENDED TO PREVENT AND WE SHOULD NOT HAVE HAD TO PAY FOR THE WORK. *TT *TR

HEADREST EQUIPPED WITH ACTIVE HEAD RESTRAINTS DEPLOYED WHILE DRIVING DOWN A CITY STREET, STRIKING THE DRIVER IN THE BACK OF THE HEAD, THE CAR WAS NOT INVOLVED IN AN ACCIDENT AND NO IMPACT OCCURRED THAT WOULD HAVE CAUSED THE DEPLOYMENT. DRIVER WAS STRUCK IN THE HEAD FORCEFULLY AND WAS SCARED BY THE SUDDEN STRIKE ON THE BACK OF THE HEAD AND COULD HAVE CAUSED AN ACCIDENT HAD OTHER CARS BEEN AROUND. THIS SAME SITUATION OCCURRED WITH THE PASSENGER ON A SEPARATE OCCASION 2 WEEKS LATER.

THE CHROME TRIM AROUND THE CUP HOLDER ON THE CENTER CONSOLE IS DE-LAMINATING FROM THE PLASTIC AND HAS CREATED A SHARP AS A RAZOR EDGE ON THE CUP HOLDER WHEN YOU MUST INSERT YOUR FINGERS AND OR HAD TO GRAB YOUR BEVERAGE WHILE DRIVING. THE CUT THAT I GOT WAS QUITE PAINFUL, AND IF TRAFFIC WAS WORSE I COULD HAVE BEEN DISTRACTED ENOUGH BY THE PAIN TO GET INTO AN ACCIDENT. I CALLED JEEP CUSTOMER CARE AND THEY DID NOT CARE. 34K MILES ON A 50K VEHICLE AND IT IS FALLING APART.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO STOCKTON DODGE CHRYSLER JEEP RAM (3333 AUTO CENTER CIR, STOCKTON, CA 95212), BUT IT COULD NOT BE REPAIRED BECAUSE THERE WAS NOT AN ACTIVE FAILURE CODE ON THE VEHICLE. THE FAILURE OCCURRED SEVERAL TIMES. ALSO, WHILE DRIVING THE VEHICLE, THE INSTRUMENT PANEL SCREEN WENT BLACK AND ALL THE INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO LODI CHRYSLER DODGE JEEP RAM (1255 BECKHAM RD, LODI, CA 95240) MULTIPLE TIMES, BUT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURES. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V483000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000.

WHILE I WAS IDLING IN A PARKING LOT A COOLANT HOSE TO MY TURBO SPLIT. THIS HOSE ( THE SIZE OF YOUR THUMB) IS UNDER THE INTAKE MANIFOLD AND IS NOT ACCESSIBLE TO CHECK AND MAINTAIN. SEEING THAT THIS HOSE IS A FEW INCHES FROM THE TURBO AND EVEN CLOSER TO THE RIGHT ENGINE BANK, THE HEAT IS EXTREME. THE HOSE IS A RUBBER HOSE NOT UNLIKE A LAWN MOWER GAS HOSE. IF IT WASN'T FOR THE SMELL OF HOT COOLANT AND BEING STATIONARY, THE ENGINE WOULD OF LOST IT'S COOLANT WITHOUT ANY SIGNS. THE MAINTENANCE PORTION OF THE OWNERS MANUAL ASSUMES WE CAN SEE AND GET AT ALL COOLANT HOSES. THE TURBO HOSE SHOULD LAST LONGER THAN THE COOLANT THAT IN IT, ON MINE IT WAS APPROXIMATELY 82,000 MILES. A STEEL BRADED HOSE WOULD BE MORE APPROPRIATE IN THIS LOCATION. ATTACHED IS THE PORTION OF THE OWNERS MANUAL AND A PICTURE OF THE NEW HOSE IN PLACE. TO REPLACE THIS HOSE THE DEALER HAD TO DROP THE ENGINE OUT OF THE TRUCK AND IT TOOK OVER 10 WEEKS TO GET IT BACK.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE SPEEDOMETER DISPLAYED AN INACCURATE SPEED AND DISPLAYED SPEEDS MUCH HIGHER THAN THE SPEED THE VEHICLE WAS ACTUALLY TRAVELING. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

CAR WAS STATIONARY IN A PARKING LOT, THE MECHANISM THAT HOLDS THE ACTIVE RESTRAINT HEAD REST TOGETHER FAILED, THE RESTRAINT SYSTEM ACTIVATED A HIT ME IN THE BACK OF THE HEAD. I NOTIFIED FCA USA. THEY TOLD ME THAT THEY WOULD NOT FIX OR PAY FOR THE SAFETY SYSTEM, THEY OFFERED NO HELP WHAT SO EVER.

SEAT BELT FAILS TO RETRACT RENDERING IT USELESS. THE PLASTIC COVER ON THE LOOP AT THE B PILLAR HAS CRACKED AND BINDS ON THE SEAT BELT STRAP. THE PART IS NOT REPLACEABLE WITHOUT REPLACING THE ENTIRE ASSEMBLY. THIS HAS AFFECTED BOTH FRONT SEAT BELTS. THE VEHICLE HAS NOT BEEN IN ANY ACCIDENTS OR INCIDENTS WHICH HAVE STRESSED THE SEAT BELTS.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING BETWEEN 5-15 MPH, THE VEHICLE STALLED AND LOST POWER WITHOUT WARNING. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AFTER A BEEPING NOISE WAS HEARD INSIDE THE VEHICLE. THE CONTACT STATED THAT THE FAILURES WERE INTERMITTENT AND THAT THE VEHICLE RETURNED TO NORMAL, IN MOST CASES, AFTER A PERIOD OF TIME. DUANE LANE'S CHRYSLER JEEP DODGE RAM (10515 EVERGREEN WAY, EVERETT, WASHINGTON 98204, (425) 953-1295) DIAGNOSED THAT THE SURGE CANISTER UNDERNEATH THE HOOD WAS FAULTY DUE TO AN EVAPORATION LEAK. THE SURGE CANISTER WAS REPLACED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A BURNING ODOR DETECTED FROM THE FRONT OF THE VEHICLE. THE CONTACT NOTICED THAT THE HEADLAMPS WERE OVERHEATING. IN ADDITION, THE DRIVER'S SIDE HEADLIGHT FAILED TO ILLUMINATE AND WAS BURNED OUT. THE VEHICLE WAS TAKEN TO FRED BEANS CHRYSLER DODGE JEEP RAM (858 N EASTON RD, DOYLESTOWN, PA 18902, (215) 348-7500) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE CONTACT NOTICED THAT THERE WERE MARKINGS ON THE COVERS IN FRONT OF THE BULBS ON EACH HEADLAMP. THE DEALER INFORMED THE CONTACT THAT AN UNKNOWN HEADLAMP UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.

THE DRIVER HEADREST AIRBAG RANDOMLY DEPLOYED WITHOUT INCIDENT . THE VEHICLE WAS STATIONARY. BROUGHT TO DEALERSHIP AND WAS INFORMED THIS WAS NOT COVERED UNDER 100K WARRANTY. FELT THIS WAS CONCERNING AS POTENTIAL OTHER HEADREST AIRBAG MAY DEPLOY. ADDITIONALLY ASKED ABOUT THE LEATHER PULLING UP OFF THE DASHBOARD BUT INFORMED THIS ALSO WAS NOT COVERED.