2014 Jeep Grand Cherokee Complaint Log

AFTER COMING TO A COMPLETE STOP THE VEHICLE LUNGES FORWARD. THIS IS AN INTERMITTENT ISSUE, BUT APPEARS TO HAPPEN MORE FREQUENTLY AFTER THE VEHICLE HAS BEEN SITTING FOR A PERIOD OF TIME. ADDITIONALLY THE VEHICLE TRANSMISSION IS ALWAYS TRYING TO FIND A DIFFERENT GEAR (I DESCRIBE THIS AS FISHING FOR A GEAR) UP SHIFTING WHEN YOU WANT TO SLOW DOWN OR JUST THE OPPOSITE DOWN SHIFTING WHEN YOU WANT TO SPEED UP. *TR

MY 2014 JEEP GRAND CHEROKEE TRANSMISSION FAILED TO ENGAGE IN PARKING GEAR ON A HILL IN A PARKING LOT AND ROLLED AWAY INTO ANOTHER PARKING CAR WITH A DRIVER INSIDE DAMAGING BOTH CARS AND RESULTING IN INSURANCE CLAIMS TO FIX THE DAMAGE. NO INJURES BUT DAMAGE TO BOTH VEHICLES. RECENT SOFTWARE UPGRADE TO FIX ISSUE IS HORRIBLE. PROVIDING CLAIM DOCUMENTATION ON BOTH VEHICLES INVOLVED.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

VEHICLE IS AN ECO-DIESEL MODEL. ENGINE CHECK LIGHT CAME ON AND THE VEHICLE ABRUPTLY LOST POWER AS WE ACCELERATED AWAY FROM A STOP LIGHT. INITIALLY THE VEHICLE WOULD NOT GO OVER 20 MPH. IT GRADUALLY ALLOWED US TO GET UP TO ABOUT 50 MPH, BUT WITH NOTICEABLE VIBRATION. THEN A NOTICE DISPLAYED ON THE INFORMATION CENTER TELLING US TO SERVICE THE ELECTRONIC SPEED CONTROL. TOOK IT IN THE NEXT DAY AND THE DEALER SAID WE WERE DRIVING WITH LEFT FOOT ON THE BRAKE AND RIGHT FOOT ON THE ACCELERATOR CAUSING THE COMPUTER TO BE CONFUSED. SAME PROBLEM HAPPENED A SECOND TIME A WEEK LATER. THIS TIME IT GAINED ENOUGH POWER TO GET US UP TO 40 MPH AND HOME. WE THEN HAD IT TOWED TO THE DEALER. NOT SURE WHAT THEY DID TO FIX THE PROBLEM BUT IT HAS NOT HAPPENED SINCE, HOWEVER THE ENGINE CHECK LIGHT HAS COME ON AGAIN 3 DIFFERENT TIMES. EACH TIME THE DEALER SAYS THAT THEY DON'T KNOW WHAT IS CAUSING THE PROBLEM. THE FIRST TWO TIMES THE ENGINE CHECK LIGHT CAME ON THE DEALER SAID IT WAS OK TO DRIVE UNTIL THEY COULD SCHEDULE SERVICE. THE THIRD TIME WE ASKED THE DEALER TO CONTACT JEEP HEADQUARTERS FOR TECHNICAL SUPPORT. CORPORATE JEEP SAID NOT TO DRIVE THE VEHCILE WITH THE ENGINE LIGHT ON, THAT IT COULD CAUSE SERIOUS PROBLEMS. ON-LINE RESEARCH AND DISCUSSION WITH OTHER LOCAL OWNERS OF THE SAME ECO-DIESEL MODEL SUGGEST THIS IS A SYSTEMIC PROBLEM WITH POTENTIAL SAFETY ISSUES.

I HAVE EXPERIENCED THE SAME ISSUES WITH THE ELECTRONIC SHIFTER AS REPORTED IN MULTIPLE MEDIA OUTLETS. I THOUGHT IT WAS JUST ME NOT BEING CAREFUL BUT AFTER READING THE REPORTS I KNOW IT IS THE SHIFTER. I HAVE NOT HAD AN ACCIDENT BUT I HAVE COME VERY CLOSE TO ACCIDENTS ON ABOUT 2 OCCASIONS AND HAVE EXPERIENCED ABOUT 20 OTHER OCCASIONS WHERE I CAUGHT THE VEHICLE FROM ROLLING BEFORE LEAVING THE VEHICLE. I NOW AM VERY DELIBERATE ON ENGAGING THE PARK MODE AND I DOUBLE CHECK BEFORE LEAVING THE VEHICLE. EVEN THEN I HAVE EXPERIENCED A COUPLE TIMES WHERE THE VEHICLE IS NOT IN PARK. I AM JUST PROVIDING THIS INFORMATION TO HELP DOCUMENT THE ISSUE EXPERIENCED ANOTHER PERSON. THE DATE AND MILEAGE IS AN APPROXIMATION OF THE FIRST OCCURANCE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT'S VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM: WIRING). THE CONTACT NOTIFIED THE DEALER ONCE IN PERSON AND THREE TIMES OVER THE PHONE AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER FURTHER STATED THAT THEY WERE WAITING ON THE MANUFACTURER TO SUPPLY THEM WITH PARTS TO REPAIR THE VEHICLES. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

REPEATED ATTEMPTS TO GET VEHICLE IN FOR RECALLS SUN VISOR AND BRAKE COVER (SERIOUS?) AFTER 2 MONTHS STILL WAY DOWN NON LIST; ALSO, LIST OF RECALLS FOR THIS VEHICLE APPEAR TO INCLUDE MORE ITEMS I HAVE NOT BEEN NOTIFIED ABOUT (ONLY NOTIFIED OF 2 OF THE 5)... *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V392000 (SUSPENSION). THE DEALER STATED THAT BOTH REAR SHOCKS NEEDED TO BE REPLACED, BUT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 200.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS NOT DOWNSHIFTING FROM 3RD TO 2ND OR TO 1ST GEAR. IF THE VEHICLE WERE SHIFTED MANUALLY OR FROM A COMPLETE STOP, THE VEHICLE WOULD SHIFT INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC INFORMED THAT THE FAILURE WAS COMMONLY EXPERIENCED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE.

WAS DRIVING IN THE LAST LEG OF MY 1100 MILE TRIP AND WARNING LIGHTS OF MY SEATBELT BEING UNBUCKLED AND AIRBAG MAINTENANCE REQUIRED. DEALERSHIP IN ALABAMA SAID IT WAS THE ORC MOD THAT IS BAD. *TR

2014 JEEP GRAND CHEROKEE. CONSUMER STATES THAT WITHOUT WARNING THE GEAR SHIFT JUMPS OUT OF DRIVE OR REVERSE INTO NEUTRAL AND THE MOTOR SHUTS OFF. *TGW THE CONSUMER STATED EACH TIME THE VEHICLE WAS TOWED TO THE DEALER, THEY STATED THE VEHICLE NEEDED A PROGRAM UPDATE. *JB

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

RECEIVED 2ND NOTICE OF RECALL FOR SUN VISOR WIRING -P36/NHTSA 14V-391 CONTACTED THE JEEP DEALERSHIP 3 TIMES AND EACH TIME THEY STATED I'M ON "THE LIST" TO BE CALLED WHEN THE PARTS COME IN. ACCORDING TO MY LAST CONVERSATION WITH THEM, THEY STATED "THERE IS NO LIST"! WHY AM I GETTING TWO DIFFERENT STORIES AND WHY AM I WASTING MY TIME? DEALERSHIP DOES NOT KNOW HOW TO TREAT THEIR CUSTOMERS OR ARE NOT CORRECTLY INFORMED AS TO THE GUIDELINES OF HOW TO PROCESS RECALLS. I'M BEGINNING TO RETHINK MY NEXT PURCHASE! *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK, THE VEHICLE ROLLED AWAY IN REVERSE AND CRASHED INTO A MAILBOX. THE CONTACT SUSTAINED MINOR BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,432.

MY NAME IS INCORRECT IN YOUR FILE. YOU HAVE ME AS [XXX]. MY NAME IS [XXX] . PLEASE CORRECT MY NAME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON 9/12/14, WHILE DRIVING HOME FROM THE GROCERY STORE, MY POWER STEERING WENT OUT MID-TURN. THIS IS THE 7TH TIME MY POWER STEERING HAS GONE OUT. IN PREVIOUS INCIDENTS IT WOULD SAY "SERVICE POWER STEERING" AS SOON AS I TURNED ON THE CAR THEN THE LIGHT WOULD GO OUT AFTER A PERIOD OF FEW MINUTES TO AN HOUR AND THE DRIVING WOULD BE FINE. THIS IS THE POWER STEERING HAS GONE OUT WHILE DRIVING. I HAVE PREVIOUSLY TAKEN IT TO THE DEALERSHIP (ORCHARD) A FEW MONTHS AGO FOR THIS PROBLEM AND WAS TOLD THERE WAS NOTHING WRONG AND THERE WERE "NO ALERTS IN THE SYSTEM". THIS TIME I TOOK PICTURES OF THE "SERVICE POWER STEERING" ALERTS. I HOPE THAT THEY WILL ADDRESS THIS ISSUE. IN ADDITION TO THIS, MY VEHICLE HAS HAD MORE THAN 5 SAFETY RECALLS IN THE LAST YEAR AND 2 OF THEM HAVE NOT BEEN ADDRESSED BY (ORCHARD) DUE TO LACK OF PARTS. THIS IS UNACCEPTABLE! *TR

I HAVE A 2014 JEEP GRAND CHEROKEE SRT. I WAS AT A STOP LIGHT IN THE TURN LEFT LANE. ONCE THE LIGHT CHANGED GREEN I PRESSED ACCELERATOR AND WHILE TURNING ALL POWER CUT OUT ON THE VEHICLE. WHILE IN TRAFFIC I COASTED TO THE SIDE OF THE ROAD. THE VEHICLE RESTARTED AFTER I CAN TO A FULL STOP POWER APPEARED TO COME BACK ON AND I PUSHED THE START BUTTON WITH FOOT ON BRAKE. SECOND EVENT HAPPENED 9/10/14 AGAIN I WAS IN THE LEFT HAND TURN LANE (DIFFERENT STREET) AND WHEN LIGHT CHANGED I PRESSED ACCELERATOR AND WHILE STARTING THE TURN ALL POWER INSTANTLY WENT OUT RENDERING THE VEHICLE TOTALLY DISABLED IN TRAFFIC. ONCE I GOT IT INTO A SAFE SPOT I CALLED AND TRIED TO HAVE IT JUMP STARTED. THIS DID NOT WORK AT ALL. TOTAL POWER FAILURE NO RESPONSE AND HAD TO BE TOWED TO DEALER. VERY DANGEROUS SITUATIONS. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THE CONTACT STATED THAT THREE MONTHS WAS NOT A REASONABLE AMOUNT OF TIME FOR A RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/07/14*LJ UPDATED 3/12/15 *JS

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN AS TO WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS UNCERTAIN OF WHEN THE PART WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THEY WERE ONLY DISTRIBUTING TWO PARTS PER SHIPMENT. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I TOOK MY 2014 JEEP GRAND CHEROKEE INTO THE DEALERSHIP TO HAVE TWO RECALLS ADDRESSED, BOTH REGARDING THE BRAKES, I BELIEVE. UPON WORKING ON THE VEHICLE, THE MASTER CYLINDER "FELL APART," ACCORDION TO THE SERVICE ADVISOR. THE MASTER CYLINDER IS ON NATIONWIDE BACKORDER, AND I WILL BE IN A RENTAL UNTIL "MID-NOVEMBER 2014." REALLY? THIS IS UNACCEPTABLE. HOW DOES A MASTER CYLINDER "FALL APART"? *TR

TL*THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V643000 (AIR BAGS, SEAT BELTS), 14V634000 (ELECTRICAL SYSTEM). THE DEALER WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIRS. THE CONTACT CALLED THE DEALER FOR WEEKS AND WAS NOT ABLE TO SCHEDULE AN APPOINTMENT FOR BOTH RECALLS. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO PROVIDE A REASONABLE TIMEFRAME OF WHEN THE RECALLS WOULD BE PERFORMED. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT MENTIONED THAT THE FAILURE PROGRESSED TO THE POINT WHERE THE VEHICLE FAILED TO RESTART WHEN THE FAILURE OCCURRED. IN ADDITION, THE SERVICE ENGINE WARNING LIGHT ILLUMINATED EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER ON SEVERAL OCCASIONS, BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS ALSO SHAKING VIOLENTLY AND THERE WAS A DELAY UPON SHIFTING GEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V293000 (VEHICLE SPEED CONTROL) AND NHTSA CAMPAIGN NUMBER: 14V391000. HOWEVER, THE PARTS WERE NOT AVAILABLE FOR EACH RECALL. THE DEALER WAS UNAWARE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS UNABLE TO PROVIDE AN ESTIMATED TIME FRAME WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NOTICED VEHICLE HAS CREAKING NOISE FROM THE REAR PORTION OF THE CAR. ESPECIALLY WHEN DRIVING AT LOW SPEED. SUSPECTED WAS THE REAR SUSPENSION BUSING. MADE AN APPOINTMENT AT THE DEALERSHIP TO CHECK UP. *TR

I PULLED INTO MY DRIVEWAY AND PUT THE CAR IN PARK. WHEN STEPPING OUT OF MY CAR, IT STARTED ROLLING BACKWARDS, THE DOOR WAS OPEN SO IT KNOCKED ME TO THE GROUND AND I ROLLED TO GET OUT OF THE PATH OF THE WHEEL, ONLY GETTING MISSED BY SECONDS. I HAD PRETTY SEVERE BRUISING BUT I DID NOT SEE A DOCTOR. I ASSUME THE CAR WENT INTO REVERSE AS IT ROLLED BACKWARDS, BUT IT WAS A SLIGHT INCLINE SO IT MAY HAVE BEEN NEUTRAL. I WAS MOSTLY FOCUSED ON THE FACT MY CAR WAS ROLLING BACKWARDS AT A GOOD RATE WITH MY 4 AND 1 YEAR OLD STILL INSIDE. THE CAR STOPPED AFTER JUMPING THE CURB AND TAKING OUT THE NEIGHBORS MAILBOX. I HONESTLY DIDN'T LOOK AT WHAT GEAR IT WAS IN ONCE STOPPED, I CHECKED ON MY CHILDREN AND QUICKLY MOVED IT OUT OF THE MIDDLE OF THE ROAD, I OF COURSE WAS IN PANIC MODE. IT DID $6004.69 WORTH OF DAMAGE TO THE CAR, PLUS THE REPLACEMENT OF (2) CARSEATS AND A BRICK MAILBOX. I TOOK THE CAR IN A FEW MONTHS AGO FOR OTHER RECALLS AND LET THEM KNOW ABOUT THE SITUATION AND THEY SAID "NO PROBLEM FOUND" OF COURSE. AFTER SEEING A REPORT FROM YOU ALL TODAY ABOUT THIS VERY SAME PROBLEM IT PROMPTED ME TO FILE A COMPLAINT, AS I DIDN'T KNOW YOU EXISTED. THE CAR HAS SLIPPED OUT OF GEAR SEVERAL OTHER TIMES IN PARKING LOTS, BOTH WHILE I WAS DRIVING AND TO MY HUSBAND AS WELL, BUT I AM VERY CAREFUL TO USE MY PARKING BREAK EVERY TIME I PARK THE CAR AFTER THE ACCIDENT. ....UPDATED 04/25/16 *BF *CN

I RECEIVED A NOTICE FROM CHRYSLER REGARDING THEIR RECALL P-16 INVOLVING THE CORROSION OF THE BRAKE BOOSTER HOUSING. IN LATE JUNE I CONTACTED THE DEALERSHIP WHERE I PURCHASED MY VEHICLE AND WAS ADVISED THAT CHRYSLER WAS ONLY PROVIDING BETWEEN 1 AND 5 REPAIR KITS PER WEEK AND THAT THERE WERE 30 VEHICLES AHEAD OF MINE TO BE REPAIRED. I CONTACTED THE DEALER TODAY (SEPT 3RD) AND QUESTIONED WHEN I COULD BRING MY VEHICLE IN AND WAS TOLD A DATE COULD NOT BE GIVEN DUE TO A LACK OF PARTS FROM CHRYSLER. I THEN CONTACTED CHRYSLER AND WAS GIVEN THE SAME INFORMATION, DUE TO THE MILLIONS OF VEHICLES INVOLVED THEIR SUPPLIER COULD ONLY PROVIDE A LIMITED NUMBER OF PARTS EACH WEEK TO FIX THIS RECALL. CLEARLY CHRYSLER HAS ISSUED THE RECALL TO USE IN THEIR DEFENSE IN FUTURE LAW SUITS BUT ARE DRAGGING THEIR CORPORATE FEET DELIVERING THE REQUIRED REPLACEMENT PARTS. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE OF AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER AND WAS INFORMED THAT THE RECALL PART WAS UNAVAILABLE. THE DEALER INFORMED THAT ONE PART WAS BEING RECEIVED PER WEEK. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECENTLY PURCHASED A 2014 JEEP GRAND CHEROKEE. AT HIGHWAY SPEEDS THE VEHICLE WILL TURN, NOT DRIFT BUT TURN, TO THE LEFT. I HAVE HAD THE VEHICLE IN FOR SERVICE THREE TIMES FOR THIS ISSUE EACH TIME BY THE SERVICE DEPARTMENT AT CROSS JEEP IN LOUISVILLE. I WAS TOLD TODAY THAT THE CHRYSLER ENGINEERS HAVE DETERMINED THAT THIS ISSUE IS ?NORMAL? FOR THE 2014/15 GRAND CHEROKEES BECAUSE OF THE AIR SUSPENSION. TO ME THIS IS CERTAINLY NOT NORMAL. AT A MINIMUM THIS IS A NUISANCE PROBLEM BUT ALSO A SAFETY ISSUE WHEN A VEHICLE WILL TURN TO THE LEFT ON ITS OWN. I AM VERY CONCERNED ABOUT THIS ISSUE AND EQUALLY CONCERNED ABOUT CHRYSLER RESPONSE OR RATHER LACK OF RESPONSE. *JS

THE RECALL (P67/NHTSA14V-643) PASSENGER SEAT BELT. CHRYSLER HAS ADVISED FOR MONTHS THAT PART IS NOT AVAILABLE. HOWEVER THEY CONTINUE TO PRODUCE 2015 MODELS WITH AN APPARENT RESOLUTION TO THE PROBLEM. THIS IS A DANGEROUS SITUATION....ONE IS RELUCTANT TO HAVE SOMEONE RIDE IN PASSENGER SEAT. SOME THREATENED PUNITIVE ACTION S/B TAKEN THE NHTSA TO EXPEDITE RESOLUTION, I.E. SUPPLY ME WITH COMPARABLE LOANER VEHICLE AT NO CHARGE UNTIL PART IS AVAILABLE. IN ANY CASE, YOU ARE THE EXPERTS HERE AND HOPEFULLY CAN GET SOME RESPONSE FROM CHRYSLER. THANKS FOR YOUR TIME... *TR

AT APPROXIMATELY 12:50PM, WHILE DRIVING IN SPORT MODE, GOING UP A HILL, I WAS ACCELERATING NORMALLY AT A REASONABLE PACE AFTER MAKING A RIGHT-HAND TURN. THE ACCELERATION PEDAL AROUND 30 MPH DISENGAGED FROM MY FOOT AND FLOORED ITSELF, AND CONTINUED ACCELERATING. DESPITE PUSHING ON THE BREAK PEDAL REPEATEDLY. I COULD NOT INITIALLY UN-STICK THE ACCELERATOR PEDAL USING MY FOOT. THE ENGINE MADE SOME NOISE AND A WARNING WITH A RED LIGHT APPEARED ON THE INSTRUMENT PANEL: "SERVICE ELECTRONIC THROTTLE". BECAUSE THE BREAKS WERE NOT WORKING I ENGAGED THE GEAR SHIFT TO TURN TO THE VEHICLE FROM S/SPORT MODE BACK TO D/DRIVE MODE. I PRESSED THE BREAK PEDAL AGAIN AND AGAIN, STILL NOTHING. THE JEEP REACHED ABOVE 72-77 MPH+ ON THAT STREET HIGHWAY. I WAS WELL BEYOND CONCERNED FOR MY OWN SAFETY BUT FOR THE SAFETY OF THE INTERSECTION IN WHICH I WAS ABOUT TO APPROACH. FINALLY, I WEDGED MY SHOE IN BETWEEN THE FLOOR AND THE ACCELERATOR PEDAL (WHICH WAS DIFFICULT B/C IT WOULD NOT BUDGE), THE PEDAL FINALLY RELEASED, BUT THERE WAS STILL NO IMMEDIATE REACTION FROM THE ENGINE UNTIL 1-2 COMPLETE SECONDS LATER. I COULD HAVE BEEN SERIOUSLY INJURED, SERIOUSLY HURT OTHERS, OR DIED. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING UP AN INCLINE AT APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY ACCELERATED TO ABOUT 77 MPH. THE CONTACT DEPRESSED THE BRAKE PEDAL NUMEROUS TIMES, BUT THE VEHICLE CONTINUED TO ACCELERATE. THE CODE SERVICE ELECTRONIC THROTTLE WAS DISPLAYED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 850...UPDATED 11/03/14 *BF UPDATED 7/9/2015 *JS

IN ACCORDANCE WITH A SAFETY RECALL NOTICE I RECEIVED (P14/NHTSA 14V-154), I CONTACTED MY JEEP DEALER, CARL BURGER DODGE CHRYSLER JEEP RAM WORLD, LA MESA, CA, TO SCHEDULE AN APPOINTMENT TO HAVE MY BRAKE BOOSTER EVALUATED AND REPLACED. THE SERVICE DEPARTMENT REPRESENTATIVE CONFIRMED OVER THE PHONE THAT MY VEHICLE WAS AFFECTED BY THE RECALL AND THAT MY VEHICLE'S BRAKE BOOSTER WOULD NEED TO BE REPLACED. SHE TOLD ME THAT MY NAME WOULD BE ADDED TO A WAITING LIST, AND THAT I WOULD BE NOTIFIED WHEN THE DEALERSHIP HAD RECEIVED THE REPLACEMENT PART. I ASKED HER TO ESTIMATE THE WAITING TIME PERIOD. SHE INFORMED ME (1) THAT THERE WERE MORE THAN 260 CUSTOMERS AHEAD OF ME ON THIS WAITING LIST, (2) THAT THE DEALERSHIP HAD ONLY RECEIVED 45 PARTS SO FAR, AND (3) THAT THE DEALERSHIP WAS RECEIVING NEW PARTS AT A RATE OF ONLY FIVE PER WEEK. BY MY ROUGH CALCULATIONS, THIS MEANS THAT I (AND OTHER CUSTOMERS) COULD EXPECT TO WAIT 43+ WEEKS (VIZ., NEARLY ONE YEAR) BEFORE RECEIVING THE REPLACEMENT PART. GIVEN THE GRAVE RISKS ASSOCIATED WITH UNTIMELY REPLACEMENT OF THE BRAKE BOOSTER, AS EXPRESSED IN THE RECALL NOTICE, I FIND THIS TIMEFRAME TO BE ENTIRELY UNACCEPTABLE AND UNREASONABLE. I URGE THE NHTSA TO LOOK INTO THIS MATTER FURTHER. THANK YOU FOR YOUR TIME AND CONSIDERATION. *TR

1) COLLISION AVOIDANCE SYSTEM ENGAGES FOR NO SAFETY REASON WHATSOEVER. THE 'BRAKE' WARNING ON THE DASH FLASHES, THE BRAKES CHARGE, AND THE BRAKES ENGAGE. I CAN BE THE ONLY VEHICLE ON THE ROAD AND THIS WILL OCCUR. HAS BEEN HAPPENING INTERMITTENTLY EACH AND EVERY DAY THE VEHICLE IS DRIVEN. CAUSES DISTRACTED DRIVING, SUDDEN UNEXPECTED STOPPING AND UNSAFE PERFORMANCE OF THE VEHICLE PUTTING VEHICLE OCCUPANTS AT GRAVE RISK. 2) AFTER A PERIOD OF DRIVING TIME WITH THE ADAPTIVE CRUISE CONTROL ENGAGED, THE SYSTEM DISENGAGES FOR NO APPARENT REASON. A MESSAGE ALERTING THE DRIVER TO CLEAN THE LENS IS DISPLAYED ON THE DASH. THE LENS IS NOT DIRTY OR OBSTRUCTED IN ANY WAY. THIS OCCURS EACH AND EVERY TIME THE ADAPTIVE CRUISE CONTROL IS ENGAGED. CAUSES UNANTICIPATED DECELERATION OF THE VEHICLE, DISTRACTED DRIVING, AND UNSAFE PERFORMANCE OF THE VEHICLE PUTTING VEHICLE OCCUPANTS AT GRAVE RISK. *TR

4 CAR PILEUP ON I684 PUTNAM COUNTY NY, IN WHICH OUR VEHICLE WAS 3RD IN LINE, THIS IS HORRIBLE SECTION OF HIGHWAY WERE CONNECTICUT DRIVERS NEED TO MERGE TO THE FAR RIGHT LANE (3 LANE HWY) TO EXIT TOWARDS CONNECTICUT. AS THE TROOPER AND TOW TRUCK DRIVER TOLD ME "THEY PULL VEHICLES OFF THAT SECTION EVERY DAY." THE INCIDENT TOOK PLACE IN THE FAR LEFT LANE (PASSING) THE FIRST VEHICLE (CONNECTICUT LICENSE PLATES) SLAMMED BRAKES TO ATTEMPT TO MERGE TO THE CENTER LANE, 2ND VEHICLE IN LINE ALSO SLAMMED BRAKES TO ATTEMPT TO MISS CAR 1 AND CARS 3 (OUR VEHICLE ) SLAMS INTO CAR 2. THE VEHICLE BEHIND US 4TH IN LINE ALSO MADE CONTACT WITH US WITH VERY VERY LIGHT DAMAGE. VEHICLE 4 WAS THE ONLY VEHICLE THAT DIDN'T NEED TO BE TOWED FROM THE SCENE. OUR JEEP WAS ALMOST AS DIRECT AS A FRONT HIT AS YOU CAN GET JUST SLIGHT MORE TOWARDS THE PASSENGER SIDE. RADIATOR SUPPORT IS PUSHED ALL THE WAY TO THE ENGINE BLOCK, BOTH FRONT FENDERS BUCKLED INTO THE DRIVER AND PASSENGER DOORS WHICH MADE THE FIRE DEPARTS HAVE TO PRY THE DRIVERS DOOR OPEN. WINDSHIELDS IS ALSO CRACKED UNTOP OF MUCH MORE DAMAGE, NO AIR BAGS DEPLOYED AND MY FIANCE (THE DRIVER) WAS BROUGHT BY AMBULANCE TO THE ER AND SUFFERED A BROKEN NOSE BY THE IMPACT CAUSING HER TO SLAM FACE AGAINST THE STEERING WHEEL , AND SOME OTHER BRUISES AND PAIN IN NECK AND BACK AREA. *TR

MESSAGE ON NAV SCREEN SAYS "VEHICLE PHONE REQUIRES SERVICE" DEALER DOES NOT UNDERSTAND THE PROBLEM AND CANNOT REPAIR. IMAGE ON REAR VIEW CAMERA FLICKERS (DEALER CANNOT UNDERSTAND). *TR

THE VEHICLE MAKES A LOUD POPPING/CLICKING SOUND WHEN STARTED. A JEEP SERVICING DEALERSHIP HAD THE VEHICLE FOR THREE WEEKS ATTEMPTING TO DIAGNOSE AND CORRECT THE PROBLEM WITH THE ASSISTANCE OF THEIR CORPORATE TECHNICIANS. IT WAS DEEMED A NORMAL FUNCTION AND THAT THE "VEHICLE PERFORMS AS DESIGNED". JEEP CORPORATE HAS BEEN TOTALLY UNRESPONSIVE TO SUBSEQUENT COMMUNICATION. CLEARLY, A VERY LOUD POPPING SOUND IS NOT NORMAL. PLEASE HELP AND PLEASE ADVISE BEST NEXT STEPS. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

SUDDEN SHUTDOWN OF ECO-DIESEL WITH FUEL STILL PRESENT IN TANK, DEALER IDENTIFIED FAULTY FUEL TANK PUMP. NO REPLACEMENT PART AVAILABLE, NO ESTIMATED TIME FRAME FOR AVAILABLE REPLACEMENT. LESS THAN 3000 MILES ON CAR. JEEP TECH IN DETROIT KNEW OF PROBLEM INDICATING THAT OTHERS HAVE REPORTED SIMILAR EVENTS. JEEP RECOMMENDATION IS KEEP FUEL LEVEL ABOVE 1/2 TANK WITH NO PERMANENT SOLUTION OR FIX AVAILABLE AT THIS TIME. *TR

I HAD DRIVEN APPROXIMATELY 520 MILES ENROUTE TO MY VACATION HOME AND WAS DRIVING WITH THE CRUISE CONTROL ACTIVATED AND SEATBELTS WERE IN USE BY BOTH MYSELF AND PASSENGER. SUDDENLY AND AT THE SAME TIME THE SEATBELT AND AIRBAG WARNING LIGHTS CAME ON AND WITHIN A FEW SECONDS THE CRUISE CONTROL DISENGAGED AND THE MESSAGE "ACC/FCW UNAVAILABLE SERVICE REQUIRED" POPPED UP ON THE DASHBOARD. FOR THE DURATION OF MY VACATION THE VEHICLE WAS OPERATIONAL HOWEVER I HAD NO CRUISE CONTROL. CONTACTED TWO JEEP DEALERS IN THE AREA AND THEY WERE TOO BOOKED UP TO SERVICE MY VEHICLE. UPON MY RETURN HOME I TOOK IT IN TO MY JEEP DEALER. HERE IS THE EXACT QUOTE FROM THEIR SERVICE INVOICE AS TO WHAT WAS DISCOVERED: "FOUND MANY MODULES WITH LOSS OF COMMUNICATIONS WITH THE ORC MODULE (AIRBAG MODULE) WITH CODES IN THEM. FOUND ORC TO HAVE AN INTERNAL FAULT, REPLACED AND SET UP ORC MODULE". *TR

GRAND CHEROKEE JEEP SUV, 2014, A BRAND NEW VEHICLE FROM TATE CHRYSLER CAR DEALER IN FREDERICK, MD ON 21 JULY 2014 WITH ONLY 251 MILES. AND I PURCHASED THIS VEHICLE IN FULL WITH CASH AND I WAS TOLD THAT I HAD TWO MONTHS TO PURCHASE THE LIFETIME WARRANTY, ON THE DAY I RETURNED TO PURCHASE THE LIFETIME WARRANTY, THE FINANCIAL MANAGER TOLD ME THAT IT WAS NOT AVAILABLE FOR MY VEHICLE. I DID COMPLAIN ABOUT THE SMELL OF FUSES COMING FROM THE ENGINE OF A NEW VEHICLE NOW TO THE DEALER SEVERAL TIME, NOW ALL OF A SUDDEN MY SUV IS NOT QUALIFIED FOR A LIFETIME WARRANTY. I STILL PURCHASES THE BUMP TO BUMP 120,000 MILES EXTEND WARRANTY ANYWAY, BUT THE DEALER HAS NOT SOLVE MY PROBLEM OF THE SMELL OF FUSES COMING FROM THE ENGINE, THEY DIDNOT TAKE ME SERIOUSLY, CONCERNING THE SMELL FROM THE ENGINE. I CAME HOME FROM WORK AND MY HUSBAND TOLD ME THEY HAVE A RE-CALL ON MY VEHICLE. I MADE AN APPOINTMENT WITH SERVICES DEPARTMENT AND ASKED THE QUESTION COULD THIS BE A RESULT OF THE SMELL THAT WAS COMING FROM THE ENGINE, AND THE SERVICE DEPARTMENT TOLD ME NO IT DIDNOT HAVE ANYTHING TO DO WITH IT. BEFORE MY APPOINTMENT TO SERVICES DEPARTMENT TO REPAIR THE RE-CALL PROBLEM, I AM STILL SMELL FUSES FROM MY ENGINE AND NOW THE ENGINE LIGHT CAME ON, THIS IS WHY I BELIEVE TATE CHRYSLER DELIBERATELY SOLD ME A VEHICLE THAT THEY KNEW OF MECHANICAL PROBLEMS AND DID NOT WANT TO GIVE ME A LIFETIME WARRANTY. I WORKED VERY HARD TO BE ABLE TO PURCHASES WHAT I NEED AND I REALLY LIKE THE STYLE OF THIS VEHICLE THAT I AM DRIVING BUT I DO BELIEVE THE DEALER SOLD ME A LEMON OR A VEHICLE WITH SERIOUS MECHANICAL PROBLEMS. FOR A VEHICLE WITH ONLY 6500 MILES AS 1 JANUARY 2015. AND I HAVE BEEN TO THE CAR DEALER ABOUT SMELL FROM ENGINE, TO MANY TIMES AND TATE CHRYSLER DEALER DID NOT DO ANYTHING ABOUT. *JS

TRYING TO SET CRUISE CONTROL ON 2014 JEEP GRAND CHEROKEE LAREDO, PUSHED THE SET + BUTTON TO SET CRUISE SPEED, BUT WOULD NOT SET. ALSO TRIED TO JUST ACCELERATE USING THE SET + BUTTON AND THIS WOULD ALSO NOT INCREASE CRUISE SPEED. AFTER NUMEROUS TIMES OF PUSHING SET + THE VEHICLE WOULD SPEED UP AT A HIGHER RATE OF SPEED THAN THE ONE OR TWO CLICKS. HAD TO EVENTUALLY QUIT USING CRUISE CONTROL AND IT IS WAS UNREALIABLE. HAVE USED IN PAST W/O INCIDENT. HAD VEHICLE IN FOR ROUTINE MAINTENANCE ON 8/13/2014 AND THIS WAS NOT AN ISSUE ADDRESSED IN ANY RECALLS OR PROGRAM UPDATES.

RECALL 14V-391 ISSUED 08/19/2014. THE DEALER SAYS CHRYSLER IS ALLOCATING REPAIR PARTS BASED ON THE NUMBER THAT THE DEALER REPLACES THE PREVIOUS WEEK. THE DEALER STATES THAT THEY HAVE 19 PAGES OF OWNER NAMES ON THEIR LIST OF VEHICLES YET TO BE SERVICED. THE DEALER IS UNABLE TO PREDICT WHEN OUR VEHICLE WILL BE SERVICED, ALTHOUGH IT APPEARS IT WILL BE MORE THAN 3 MONTHS FROM TODAY. ACCORDING TO THE MOPAR OWNERS SITE, PARTS ARE AVAILABLE FOR THIS RECALL. MY COMPLAINT IS AS FOLLOWS: 1. THE DELAY IN PROVING THE REQUIRED PART(S) IS UNACCEPTABLE. 2. THE NHTSA SEEMS TO HAVE NO OVERSIGHT OR REPORTING OUT OF THE IMPLEMENTATION OF RECALLS. THE ABSENCE OF PROGRESS REPORTING CREATES A FALSE IMPRESSION THAT AN ISSUE HAS BEEN ADDRESSED. 3. CHRYSLER IS REMISS IN INFORMING OWNERS THAT PARTS ARE AVAILABLE WHEN SUCH IS UNTRUE, UNLESS CHRYSLER DEFINES AVAILABLE AS MEANING SOME PARTS HAVE BEEN MADE. *TR

IN LESS THAN A YEAR OF OWNERSHIP MY CAR STARTED WITH THE PROBLEMS. ON 8/19/14 THE CAR IDLES BUT IT WILL NOT START. TOWED IT TO MIDWAY JEEP AND CHRYSLER THE CAR WAS RETURNED TO ME RUNNING BUT WAS TOLD THEY WOULD BE ORDERING A TIPM PART WHICH IS PART OF A RECALL. ON 9/4/14 I CAME BACK AND THE TIPM WAS REPLACED. ON 12/17/14 THE SAME ISSUE OCCURRED AGAIN AND ANOTHER TIPM WAS REPLACED. IT IS NOW 2/27/15 AND I AM EXPERIENCING THE SAME PROBLEM. THE CAR HAS BEEN TOWED AGAIN. THIS IS A LEMON. *TR

ON AUGUST 19, 2014, I STEPPED OUT OF MY STATIONARY 2014 JEEP GRAND CHEROKEE OVERLAND--BELIEVING I HAD PUT THE VEHICLE IN PARK ON A GENTLE CITY-STREET SLOPE--WHEN IT SUDDENLY MOVED BACKWARD, ROLLING OVER MY LEFT LEG AND SEVERELY DAMAGING MY KNEE, SKIN, ARTERY, AND QUAD MUSCLES. MY WIFE IMMEDIATELY CALLED AN AMBULANCE, WHICH TRANSPORTED ME TO A LOCAL HOSPITAL, WHERE DOCTORS SURGICALLY ATTACHED AN "EXTERNAL FIXATOR" IN THREE PLACES, STABILIZING AND COMPLETELY IMMOBILIZING MY LEG (FOR THE NEXT FIVE WEEKS). AFTER A SECOND SURGERY AND OVER A YEAR OF PAINFUL AND ARDUOUS THERAPY LATER, I CAN NOW WALK WITH A KNEE-BRACE, HALTINGLY AND WITH A NOTICEABLE LIMP . . . ALL DUE TO THE JEEP GRAND CHEROKEE'S TRANSMISSION THAT DOES NOT ACCURATELY INDICATE WHAT GEAR IT IS IN! UNLESS ONE IS CONCENTRATING 100+% OF THE TIME ON THE CONSOLE SHIFTER--AND CONSTANTLY GLANCING AT THE INDICATOR LIGHTS ON THE VEHICLE DASHBOARD--THE DRIVER NEVER KNOWS WHAT POSITION THE JEEP'S TRANSMISSION IS IN! THE SHIFTER ON THE CONSOLE ALWAYS LOOKS EXACTLY THE SAME, NO MATTER WHAT GEAR HAS SUPPOSEDLY BEEN SELECTED. WE HAD NO ABSOLUTELY FOREWARNING OF THE POTENTIAL LIFE-THREATENING PROBLEM INHERENT IN THIS VEHICLE'S DESIGN, AND I CAN ONLY THANK GOD THAT I'M STILL ALIVE TODAY. LAST WEEK WE WERE SURPRISED TO RECEIVE WRITTEN NOTIFICATION FROM FIAT CHRYSLER AUTOMOBILES THAT THE COMPANY AND NHTSA HAD RECALLED 2014 JEEP GRAND CHEROKEES FOR THE SPECIFIC DEFECT DESCRIBED IN MY INCIDENT ABOVE!. (FINALLY! VINDICATION!) THE RECALL NUMBER IS SHOW BELOW, I BELIEVE. FCA VEHICLE RECALL NUMBER: S27 / NHTSA 16V-240

2014 JEEP GRAND CHEROKEE SHIFT COMPLAINT I BEGAN EXPERIENCING ISSUES AFTER OWNING MY VEHICLE FOR LESS THAN 6 MONTHS. WHILE DRIVING THE VEHICLE, ON MANY OCCASIONS, IT WOULD NOT SHIFT OR WILL ACT LIKE ITS TRYING TO BRAKE. HARSH SHIFTING WOULD OCCUR WHEN PUTTING THE VEHICLE IN DRIVE OR REVERSE AND UPON STEPPING ON THE PEDAL THE VEHICLE WILL SLAM INTO GEAR. THERE ARE ALSO MANY INSTANCES WHERE THE VEHICLE WILL SKIP GEARS, STAY STUCK IN A GEAR, AND THE WORST SITUATION IS WHEN THE VEHICLE HAS SHUT ITSELF DOWN OR PUT ITSELF INTO 2ND GEAR AND WOULD NOT COME OUT OF THAT GEAR AFTER KEY ON/OFF. THIS LAST SITUATION COULD HAVE RESULTED IN A SERIOUS INCIDENT IF I HAD BEEN TRAVELING AT A HIGH RATE OF SPEED. IT HAS BEEN TAKEN TO THE DEALERSHIP OVER 7 TIMES AND EACH TIME THEY "RELEARNED" THE SOFTWARE, PERFORMED OTHER FCA "ACCEPTABLE" REPAIRS, REPLACED COMPONENTS AND TOLD US IT WAS FIXED. EACH TIME THE VEHICLE HAS BEEN SUPPOSEDLY "REPAIRED" AND RETURNED TO ME IT HAS FAILED AGAIN. THE MOST RECENT OCCURRENCES RESULTED IN THE VEHICLE NOT EVEN BEING ABLE TO BE DRIVEN SINCE THE GEAR SELECTOR WOULD JUST SLIDE FREELY BACK AND FORTH THROUGH ALL RANGES WITHOUT EVER ENGAGING; THESE 2 INSTANCES THE VEHICLE HAD TO BE PICKED UP AND TOWED TO THE SERVICE REPAIR SHOP. I FEEL FCA IS TAKING A CHANCE WITH MY AND MY FAMILIES LIFE AND HAVE OFFERED ME A SMALL MONETARY SETTLEMENT TO CONSIDER MY ISSUE RESOLVED. I FIND THIS INSULTING THAT THIS IS THE VALUE THEY HAVE PLACED ON LIFE AND FRANKLY THE FACT IS I DO NOT TRUST THIS VEHICLE TO BE DRIVING IT. I DO NOT BELIEVE I AM GETTING THE PERSONAL ENJOYMENT AND FULL USE OF MY VEHICLE SINCE THERE IS AN UNDERLYING FEAR THAT IT COULD HAPPEN WHILE DRIVING DOWN A FREEWAY AT 70 MPH. IS HARMING SOMEONE WHAT IT TAKES FOR THIS ISSUE TO BE TAKEN SERIOUSLY?

THIS IS THE SECOND TIME WHERE WE HAVE COMPLETE LOSS OF POWER, STEERING, BRAKES ETC AFFECTED AND IS A SERIOUS SAFETY DEFECT. BOTH INCIDENTS REPORTED TO THE NHTSA SITE AND BOTH INCIDENTS OCCURRED AFTER APPROXIMATELY 90 MILES OR 1.5 HOURS OF TRAVEL. THIS IS A SERIOUS SAFETY DEFECT AND OWNERS NEED TO BE NOTIFIED AND A RECALL REMEDY INITIATED. *TR