2014 Jeep Grand Cherokee Complaint Log

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE.THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V643000 (ELECTRICAL SYSTEM) FOR THE OCCUPANT RESTRAINT CONTROL MODULE. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/09/15*LJ UPDATED 12/10/15 *JS

CV BOOTS ARE NOT PROPERLY SECURED RESULTING IN THE EXPOSURE OF CV SHAFT TO THE ELEMENTS AND LOSS OF GREASE. NOTIFIED RICK HENDRICK JEEP IN CHARLESTON, SC. THE PART IS ON BACKORDER AND WAS INSTRUCTED TO CONTINUE TO DRIVE THE VEHICLE UNTIL REPLACEMENT SHAFT ARRIVED. *JS

ON MAY 9, 2014 MY HUSBAND & I WERE DRIVING ON THE FREEWAY WHEN ALL OF THE SUDDEN THE SEAT BELT & AIRBAG LIGHTS STARTED ALARMING. I IMMEDIATELY REFERENCED OUR VEHICLE GUIDE AND FOLLOWED THE INSTRUCTIONS, CONTACTING THE DEALERSHIP RIGHT AWAY. MY CAR WAS EVALUATED 3 DAYS LATER AND I WAS INFORMED THAT MY ENTIRE AIRBAG MODULE WAS NON-FUNCTIONAL AND NEEDED TO BE REPLACED. IT HAS NOW BEEN A MONTH THAT I HAVE BEEN DRIVING WITHOUT FUNCTIONAL AIRBAGS BECAUSE THE PART IS APPARENTLY ON BACK ORDER AT CHRYSLER. NOT TO MENTION THE FACT THAT I WAS TOLD THAT THERE IS NO WAY TO DISABLE THE ALARMS WHILE AWAITING THE FIX, SO I HAVE TO DRIVE WITH THE DISTRACTION OF CONSTANT "DINGING" EVERYWHERE I GO. THIS IS A SERIOUS SAFETY CONCERN! IN GENERAL, THIS VEHICLE HAS BEEN A PAIN SINCE I PURCHASED IT!! THREE RECALLS IN ONE YEAR, A TIRE THAT NEEDED TO BE REPLACED JUST AFTER PURCHASE (PRETTY SURE IT HAD A HOLE WHEN WE DROVE IT OFF THE LOT), AND NOW THIS. I DEFINITELY WOULD NOT PURCHASE THIS VEHICLE AGAIN. *TR

I PURCHASED A BRAND NEW JEEP GRAND CHEROKEE ON 4/29/14. ON 5/8/14 (694 MILES), I NOTICED BLACK GREASE ALL OVER THE INSIDE OF THE FRONT PASSENGER SIDE WHEEL. UPON CLOSER INSPECTION, I COULD SEE GREASE LEAKING FROM THE CV BOOT ALL OVER THE WHEEL, AXLE, SHOCK AND OTHER SUSPENSION COMPONENTS. I TOOK THE VEHICLE TO THE DEALER AND A REPLACEMENT HALF AXLE SHAFT WAS ORDERED TO REPLACE THE DEFECTIVE ONE. I RECEIVED THE VEHICLE BACK WITH THE NEW HALF AXLE SHAFT ON 5/13/14. TWO DAYS LATER, ON 5/15/14 (817 MILES), I NOTICED THE EXACT SAME PROBLEM ON THE FRONT DRIVER SIDE WHEEL. I TOOK THE VEHICLE BACK TO THE DEALER AND ANOTHER REPLACEMENT HALF AXLE SHAFT WAS ORDERED. HOWEVER, THE PART IS NOW ON BACK ORDER AND THERE IS NO ESTIMATE FROM THE DEALER ON WHEN IT WILL BE AVAILABLE. THE DEALER WILL NOT RELEASE THE VEHICLE BACK TO ME UNTIL THE DEFECTIVE HALF AXLE SHAFT IS REPLACED WITH A NEW ONE. THIS IS A MAJOR SAFETY ISSUE BECAUSE THE LEAKING GREASE COULD GET ON THE BRAKE DISCS WHICH WOULD RESULT IN PROBLEMS STOPPING THE VEHICLE AND COULD POTENTIALLY CAUSE ACCIDENTS AND/OR SERIOUS INJURIES. THIS IS A COMMON PROBLEM AMONG NEW JEEP GRAND CHEROKEE OWNERS. HUNDREDS OF AFFECTED OWNERS ARE DISCUSSING THE PROBLEM ON INTERNET FORUMS (SEE HTTP://WWW.JEEPGARAGE.ORG/F73/GREASE-IN-BOTH-FRONT-WHEELS-NORMAL-73976.HTML AND HTTP://WWW.JEEPFORUM.COM/FORUM/F309/FACTORY-DEFECT-WARNING-GREASE-FRONT-WHEELS-3-14-BUILD-DATE-2352729/). THE DODGE DURANGO USES THE SAME FRONT AXLE PARTS AS THE JEEP GRAND CHEROKEE SO BOTH VEHICLES ARE AFFECTED BY THIS DEFECT. THERE ARE LIKELY THOUSANDS OF PEOPLE DRIVING THESE VEHICLES WITH NO IDEA THAT THE FRONT AXLES ARE DEFECTIVE. JEEP/DODGE/CHRYSLER HAS DONE NOTHING TO NOTIFY AFFECTED OWNERS OR REMEDY THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC ) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER WAS UNCERTAIN OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE.THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER COULD NOT REPAIR THE VEHICLE FOR FOUR MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE HAD NOT EXPERIENCE THE FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE AS TO WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON INSPECTION, THE GAUGES ON THE INSTRUMENT PANEL INDEPENDENTLY RESET. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V483000 (ELECTRICAL SYSTEM , ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS 4,800.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR DRIVERS SIDE SEAT BELT LATCH WOULD NOT LOCK AND SECURE THE PASSENGER. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24.

WE PURCHASED JEEP ON APRIL 27TH, WE LOVE IT THEN FEW DAYS LATER, THE DRIVER CV AXLE WENT OFF AND SPILLED THE GREASE OVER WHEEL... TOOK IT TO DEALERSHIP AND WAITED FOR WHOLE ONE WEEK TO REPLACE THE DRIVER'S... SO, I ASKED THEM TO REPLACE BOTH FOR ONCE BUT THEY SAID NO. SO OTHER ONE WEEK LATER, PASSENGER SIDE WENT OUT... TOOK 2 DAYS. ONLY 650 MILES THAT TIME. SO, AT 950 MILES, WE SAW SOME SMOKE COMING OUT FROM INTERIOR TRUNK. IT TURNED OUT THAT THE BULB TOUCHES THE INTERIOR TRUNK COVER AND IT CURRENT GOT A HOLE WITH PLASTIC BURNT. ALL UNDER 1K MILE?!? SO, WE CONTACTED CHRYSLER CARE LAST FRIDAY AND HEAR NOTHING FROM THEM.... *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THERE WAS WAITING LIST AND THAT THE MANUFACTURER WAS ONLY SENDING 1 REPAIR KIT PER WEEK. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THAT FAILURE. UPDATED 08/27/14*LJ UPDATED 09/16/2014 *JS

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT WAS PLACED ON A WAITING LIST. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AND ATTEMPTING TO MAKE A LEFT TURN, THE CONTACT ATTEMPTED TO SHIFT GEARS AND EXPERIENCED A FAILURE. THE VEHICLE SHIFTED INTO REVERSE AND PARK. INITIALLY, UPON CHANGING GEARS, IT DID NOT CORRECTLY SHIFT INTO REVERSE. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE MANUFACTURER PROVIDED NO ASSISTANCE. THE CONTACT STATED THAT THE FAILURE PERTAINED TO UNINTENDED GEAR SELECTION, WHICH COULD CAUSE A CRASH. THE MANUFACTURER REFUSED TO INVESTIGATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V240000 (POWER TRAIN). THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 15. UPDATED 06/29/16*LJ *CN

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MOVED OFF THE ROADWAY AND DISCOVERED AN UNKNOWN HOSE HANGING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A AUTHORIZED DEALER, WHO STATED THAT THE DIESEL EXHAUST FLUID INJECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.

I HAVE A 5 DAY OLD CAR AND THE CV BOOT ON THE FRONT TIRE HAS COME OFF, SPREADING AXLE GREASE ALL OVER THE BRAKES AND OTHER PARTS OF THE AXLE. THE DEALER SERVICE REP SAYS IT IS UNSAFE. APPARENTLY, DOZENS OF PEOPLE WITH GRAND CHEROKEES BUILT IN MARCH AND APRIL OF THIS YEAR HAVE THIS SAME ISSUE AS EVIDENCED ON THE JEEP GARAGE FORUM (CONTAINS PICS AND DESCRIPTIONS): HTTP://WWW.JEEPGARAGE.ORG/F73/GREASE-IN-BOTH-FRONT-WHEELS-NORMAL-73976.HTML *JS

OBSERVED GREASE SPLATTERED ON THE INSIDE OF BOTH FRONT WHEELS. TOOK VEHICLE TO THE DEALERSHIP WHERE THEY DETERMINED THE CAR NEEDED TO HAVE ITS AXLES REPLACED. BELIEVE BOTH CV BOOTS FAILED SPILLING GREASE ONTO WHEELS AND AXLES. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THERE WAS A COMPLETE LOSS OF POWER. THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS UNABLE TO BE DIAGNOSED. THE CONTACT MENTIONED THAT THE VEHICLE HAD THE TRANSMISSION REPLACED PRIOR TO THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000(STRUCTURE) AND 15V509000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

HIT A PUDDLE AT APPROXIMATELY 50 MPH AND SHORTLY AFTER THE CHECK ENGINE LIGHT ILLUMINATED AND SERVICE DEF SYSTEM - SEE DEALER MESSAGE APPEARED ON DASH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND TOLD THE DEF (DIESEL EXHAUST FLUID) INJECTOR NEEDED TO BE REPLACED. THE VEHICLE COULD NOT BE DRIVEN UNTIL IT WAS REPAIRED. *TR

WHILE DRIVING AT APPROXIMATELY 45 MPH, WITHOUT WARNING, THE AIRBAG NEEDS SERVICE INDICATOR AS WELL AS THE DRIVER SEAT BUCKLE IS NOT FASTENED LIGHT CAME ON. IN ADDITION, THERE WAS ANOTHER FAILURE WITH THE ON BOARD PHONE REQUIRING SERVICE. I TOOK THE VEHICLE TO THE DEALER AND THEY SAID THE AIR BAG SENSOR WAS ON BACK ORDER AND DID NOT KNOW WHEN IT WOULD ARRIVE. I AM EXTREMELY CONCERNED THAT THIS PART IS NOT STOCKED. THE DRIVER SEAT BUCKLE IS NOT FASTENED BEEPS FOR SEVERAL MILES BEFORE IT ULTIMATELY STOPS. VERY ANNOYING. I WOULD THINK JEEP WOULD ENSURE THAT THIS PART WAS ALWAYS IN STOCK WITH ITS DEALERS SINCE IT IS AN INTEGRAL PART OF THE OVERALL SAFETY OF THE DRIVER IN THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKING, THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE WAS TOWED TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER SENT AN ENGINEER TO FURTHER INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 1,200.

WHILE TRAVELING HOME FROM A FAMILY VACATION AT ABOUT 40 MPH MY SEAT BELT LIGHT STARTED FLASHING SAYING THAT THE DRIVER AND PASSENGER AIR SEAT BELT WAS NOT ENGAGED ALONG WITH THE LIGHTS AND DINGING ALARM SAYING THAT THE AIR BAG IS IN NEED OF SERVICE, THIS HAS NOT GONE OFF AND THE DINGING IS CONSTANT. I CALLED AND SET UP AN APPOINTMENT AT THE DEALERSHIP AND WAITED 4 HOURS FOR THEM TO TELL ME THAT THEY DID NOT HAVE PARTS NEEDED TO REPAIR THE ISSUE THAT IT WAS ON BACK ORDER (AT LEAST 1 1/2 WEEKS) BUT WOULD NOT BE PROVIDING A RENTAL CAR SINCE THE CAR WAS STILL DRIVE ABLE AND THAT THEY WOULD CALL WHEN THE PART WAS IN. I AM VERY UPSET BECAUSE I AM IN THE AUTOMOTIVE INDUSTRY AND KNOW THAT THIS IS A SAFETY CONCERN/ RISK. I HAVE ALSO BEEN EXPERIENCING ISSUES WITH MY TRANSMISSION. I REGRET MAKING THIS PURCHASE. *TR

THE DEF INJECTOR FOR THE 2014 JEEP GRAND CHEROKEE ECODIESEL IS LOCATED UNDERNEATH THE VEHICLE BEHIND THE REAR WHEELS. IT IS VERY BRITTLE AND SENSITIVE AND IF A ROCK OR SPLASHING WATER FROM THE TIRE HITS THE INJECTOR IT WILL BREAK. THE JEEP WILL THEN GIVE ONLY 200 MILES TO THE DRIVER AND THEN WON'T START. THIS SEVERELY AFFECTS THE CONFIDENCE OF LONG DISTANCE TRAVEL OF THE DRIVER. THERE IS NO SKID PLATE OR PROTECTIVE PANEL TO MITIGATE THIS ISSUE EXCEPT IT BREAKING AND GETTING IT FIXED UNDER WARRANTY. EVEN WITH THE OPTIONAL OFF ROAD PACKAGES DOES IT NOT GET A PROTECTIVE PANEL. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT CRASHED INTO A GUARDRAIL WHEN ANOTHER VEHICLE ABRUPTLY CUT THE CONTACT OFF. THE VEIHCLE WAS THROWN 15 FEET INTO THE AIR AND THE FRONT END OF THE VEHICLE CRASHED NOSE-FIRST INTO AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE PASSENGER SIDE OF THE VEHICLE THEN FLIPPED OVER AND A CHILD PASSENGER WAS PARTIALLY EJECTED FROM THE VEHICLE. THE CHILD'S UPPER BODY THEN BECAME PLUNGED UNDERWATER IN THE EMBANKMENT. THE CHILD SUSTAINED BRUISES TO THE HEAD AND LUNG FAILURE FROM ALMOST DROWNING. THE CONTACT SUSTAINED BACK INJURIES AND A FRONT PASSENGER SUSTAINED NECK INJURIES. ALL OF THE VEHCLE OCCUPANTS REQUIRED MEDICAL ATTENTION AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY INFORMED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE AND THERE WAS NOTHING WRONG WITH THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. THE VIN WAS UNAVAILABLE.

JEEP GRAND CHEROKEES HAVE A INTEGRATED ROOF FLUSH RAIL. IT IS STANDARD EQUIPMENT ON THIS JEEP. RACKS AND RECREATIONAL OBJECTS SUCH AS KAYAKS, CANOES, SURF BOARDS AND BIKES ARE ATTACHED TO THE RACKS THAT ARE IN TURN ATTACHED TO THE FLUSH RAIL. THE FLUSH RAIL FAILED AND TWO KAYAKS WERE PULLED OFF THE ROOF DURING MILD TO MODERATE DESERT WINDS. THIS FAILURE RESULTED IN TWO KAYAKS AND THE THULE RACK EQUIPMENT BEING THROWN OFF THE ROOF ONTO THE HIGHWAY. THE ROOF RAILS ARE ONLY ATTACHED TO THE ROOF WITH COMPRESSION NUTS AND THE ROOF IS NOT REINFORCED IN THE AREA OF THE FLUSH RAILS. THIS DESIGN IS SERIOUSLY UNDER ENGINEERED AND EXTREMELY DANGEROUS. THE THULE RACKS AND STRAPS HELD THE KAYAKS TOGETHER WHICH RESULTED IN 100 POUNDS OF KAYAK, APPROXIMATE 17 FEET BY 4 FEET THROWN IN THE PATH OF ONCOMING VEHICLES. JEEP HAS BEEN INFORMED AND TAKES NO RESPONSIBILITY FOR THIS FAILURE. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE THE GEAR WAS IN THE PARK POSITION, THE VEHICLE STILL MOVED FORWARD. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 5.

AFTER ONLY A FEW DAYS OF OWNERSHIP, I NOTICED MY FRONT WHEELS WERE COVERED WITH GREASE ON THE INSIDE. I TOOK IT TO THE DEALER AND THE SERVICE MAN WAS SURPRISED WHEN HE NOTICED MY CV BOOTS WERE COMPLETELY MISSING ON BOTH THE LEFT AND RIGHT FRONT WHEELS. DEALER REPLACED BOTH SHAFT AXLES. THERE ARE MANY OTHER PEOPLE WHO HAVE EXPERIENCED THIS SAME ISSUE. YOU CAN READ ABOUT IT MORE AT THIS WEBSITE LINK: HTTP://WWW.JEEPGARAGE.ORG/F73/GREASE-IN-BOTH-FRONT-WHEELS-NORMAL-73976.HTML. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT ONE PART PER WEEK WAS BEING MAILED BY THE MANUFACTURER. THE CONTACT WAS PLACED ON A MASSIVE WAITING LIST. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

AT RANDOM TIMES, TRANSMISSION STICKS BETWEEN DRIVE AND SPORT...AND WON'T SHIFT AND CAR SLOWS DOWN. HAVE TO PULL OUT OF TRAFFIC AND STOP TO GET TRANSMISSION BACK IN GEAR. VEHICLE BROUGHT IN FOR SERVICE JULY 2014 TO DEALERSHIP, WITHIN A MONTH....SAME PROBLEM. THIS VEHICLE IS UNSAFE AND DANGEROUS TO DRIVE. PRIOR TO THIS...I HAD THE CHECK ENGINE LIGHT COME ON 4 TIMES. *TR

WHILE ENTERING A BUSY INTERSTATE AND ACCELERATING FROM A STOP TO 65 MPH ON THE ONRAMP, THE JEEP GRAND CHEROKEE DRIVE TRAIN BEGAN SHUDDERING VIOLENTLY AND WOULD NOT STOP. IT FELT LIKE THE VEHICLE WAS RUNNING OVER SEVERE BUMPS IN THE ROAD YET THE SURFACE WAS FREE OF DEFECTS. I WAS DISORIENTED BY THE SHAKING SENSATION WHICH WOULD STOP IF I DECELERATE BUT RETURNED IMMEDIATELY WHEN ACCELERATING TO MERGE. I WAS FORCED OFF THE ROAD BY FASTER TRAFFIC AND MY INABILITY TO SPEED UP. I HAD TO STOP ON THE ROADSIDE AND ATTEMPT TO MERGE AGAIN WHEN TRAFFIC CLEARED. MY RE-ATTEMPT TO ACCELERATE CAUSED SHUDDERING AGAIN AT 45 MPH. I PULLED OVER AGAIN AND SHUT THE VEHICLE OFF. I RESTARTED AND, ON MY THIRD ATTEMPT, ACCELERATED VERY AGGRESSIVELY WITH THE VEHICLE SHUDDERING AT 45 MPH UP TO 65 MPH. WHEN I QUITE ACCELERATING TH E SHUDDER QUIT. THIS VIOLENT DRIVE TRAIN SHUDDER HAS OCCURRED OFTEN SINCE THEN. I HAVE LEARNED THAT THIS OCCURS MOST OFTEN IN THE FIRST 10 MILES OF OPERATION AND I CAN MINIMIZE THE SHUDDER WHEN IT OCCURS BY ACCELERATING AT FULL THROTTLE WHICH IS UNSAFE. MY ONLINE RESEARCH INDICATES OTHERS ARE COMPLAINING OF THIS SAME ISSUE IN VARIOUS AUTO FORUMS. I HAVE HAD MY JEEP DEALER APPLY SERVICE UPDATES AND TEST DRIVE THE VEHICLE BUT JEEP HAS YET TO FIX THIS ISSUE. IN MY OPINION, THIS IS RIDICULOUS IN A NEW CAR AND IS A DRIVE ABILITY AND SAFETY CONCERN. *TR

I HAVE A LONG NARROW DRIVEWAY WITH A BIT OF A SLOPE TOWARD THE HOUSE. WHEN GOING OUT THE DRIVEWAY I SEEN A TRASH CONTAINER TIPPED OVER. I PUT THE VEHICLE IN PARK, LETTING IT IDLE, WHILE I EXITED THE VEHICLE TO REMOVE THE CONTAINER. LOOKING BACK I SEEN THE JEEP BACKING DOWN THE DRIVEWAY TOWARD THE HOUSE UNDER IT'S OWN POWER. I TRIED CATCH IT,BUT IT HIT THE SIDE OF THE HOME ON A GARAGE WALL. TOTAL DAMAGE TO THE VEHICLE IS AROUND $9400 I'VE YET TO GET THE HOUSE DAMAGE ESTIMATE BACK. I DIDN'T SEE IF THE VEHICLE WAS IN PARK OR REVERSE WHEN I EXITED. I PUSHED THE SHIFTER CLEAR FORWARD TILL IT STOPPED, THEN EXITED. THE SHIFTER HAS TO GO THRU REVERSE BEFORE IT GETS TO PARK. IN THE PAST I'VE NOTICED THAT IT DID NOT ALWAYS GO INTO PARK WHEN I HAD PUT IT THERE. I DRIVE LIKE NORMAL PEOPLE DRIVE. I HAVE 55+ YEARS OF DRIVING EXPERIENCE. WE SHIFT BY FEEL AND NOT ALWAYS LOOKING DOWN AT THE SHIFTER. WHEN A SHIFT LEVER GOES THRU THE MOTION FORWARD AND STOPS, WE EXPECT IT TO BE IN PARK, NOT REVERSE. THIS IS A MAJOR FLAW IN THE VEHICLE. I LOVE THE NEW 8 SPEED TRANSMISSION, BUT DON'T TRUST THE SHIFTING MECHANISM. MY WIFE IS VERY RELUCTANT TO DRIVE IT BECAUSE OF THIS ISSUE. I'VE CONTACTED CHRYSLER ABOUT THE ISSUE. THEY SEEM CONCERNED AND ARE WANTING TO LOOK AT THE VEHICLE WHEN REPAIRED. HOWEVER, I'M NOT CERTAIN, HEARING ABOUT OTHER ISSUES WITH VEHICLES, WHETHER THEY ARE JUST TRYING TO BLOW SMOKE UNTIL I QUITE DOWN. I DID OBTAIN A LEG INJURY WHEN ATTEMPTING TO STOP THE VEHICLE. NOT SERIOUS, BUT SURELY COULD HAVE BEEN. HAD THERE BEEN A CHILD, PET OR OTHER PERSON BEHIND THE VEHICLE, IT COULD HAVE BEEN DISASTROUS. THERE NEEDS TO BE A FIX TO THIS PROBLEM. I HAVE A FAMILY MEMBER THAT WORKS FOR STATE FARM INSURANCE. THEY'VE ALSO HAD SIMILAR COMPLAINTS. THERE'S NOT DETENT IN THE SHIFTING, IT JUST GOES FORWARD AND STOPS. ALL ELECTRONIC, NOT MECHANICAL AS THEY USED TO BE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT HE HAD CONTACTED THE DEALER AND THE MANUFACTURER NUMEROUS TIMES AND WERE UNABLE TO PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WILL BE AVAILABLE FOR THE REPAIRS. THE CONTACT FELT THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.

PURCHASED 2014 JEEP GRAND CHEROKEE OVERLAND ON JANUARY 1, 2014. ENGINE MALFUNCTION INDICATOR LIGHT ("MIL") ENGAGED ON MULTIPLE OCCASIONS IN 1ST 6 MONTHS OF LEASE. CODES ARE P035 KNOCK SENSOR (3 TIMES- 4/4/14, 4/11/14, 5/2/14) CODE P0520 OIL SENSOR (5/19/14) AND CAR HAS BEEN AT DEALERSHIP SINCE 8/26 FOR NEW UNIDENTIFIED ISSUE ALSO RELATED TO MIL. CAR IS ALSO SUBJECT TO MOST RECENT SAFETY RECALL (VANITY LIGHT/FIRE). CAR IS UNSUITABLE FOR DRIVING WITH SMALL CHILDREN. CONCERNED THAT MULTIPLE RELATED ISSUES ARE PART OF A LARGER SAFETY ISSUE. *TR

DRIVING ON AN INTERSTATE FREEWAY WITH ADAPTIVE CRUISE CONTROL ACTIVATED. CRUISE CONTROL DEACTIVATED ON ITS OWN, MIL ILLUMINATED AND THE TRANSMISSION BEGAN SLIPPING SEVERELY RESULTING IN DRASTIC LOSS OF POWER AND VEHICLE SPEED IN INTERSTATE TRAFFIC. ROLLED VEHICLE TO SHOULDER AND NOTICED TRANSMISSION FLUID COATING THE ENTIRE UNDERCARRIAGE OF THE VEHICLE AS WELL AS ALL OVER THE GROUND UNDER THE VEHICLE. DEALER DIAGNOSIS WAS AN IMPROPERLY ROUTED AT THE FACTORY TRANSMISSION COOLER LINE THAT WAS IN CONTACT WITH THE DRIVELINE CAUSING THE LINE TO WEAR THROUGH AND LEAK TRANSMISSION FLUID. WHILE THERE WASN'T A FIRE, ONE COULD EASILY HAVE STARTED WHEN THE TRANSMISSION OIL CONTACTED HOT EXHAUST SYSTEM COMPONENTS NEAR THE TRANSMISSION. *TR

AT 1:00AM IN THE MORNING OF APRIL 3RD, OUR JEEP GRAND CHEROKEE SLIPPED OUT OF PARK AND ROLLED BACKWARDS THRU OUR GARAGE. BROUGHT THE JEEP TO THE DEALER THE NEXT DAY. AFTER 5 DAYS THEY TALK TO CHRYSLER AND INFORMED US THEY HAD FOUND NO PROBLEMS. ON DECEMBER 25TH AT AROUND 9:00AM THE JEEP WAS AGAIN ON A HILL. WITH THE JEEP RUNNING AND IN PARK, IT CAME OUT OF PARK AGAIN. THIS TIME IT ROLLED ABOUT 50FT DOWN INTO A TREE, CAUSING OVER $ 3,000 IN DAMAGES. (NO AIR BAGS WENT OFF) ON DECEMBER 26TH THE JEEP WAS TOWED DOWN TO THE DEALERSHIP, TO THIS DAY IT STILL SITS. (JANUARY 28TH) CHRYSLER ORDERED AN INSPECTION OF THE JEEP, AND ON JANUARY 16TH SENT US A LETTER STATING "WE ARE NOT LED TO BELIEVE THAT THE INCIDENT WAS DO TO A MANUFACTURING RESPONSIBILITY". AT THIS TIME WE FEEL THE VEHICLE HAS A MAJOR SAFETY HAZARD WITH THE TRANSMISSION. *TR....UPDATED 04/25/16 *BF UPDATED 9/20/2017*CN

ELECTRONIC GEAR SHIFTIER NOT RELIABLE. THERE IS NO FEELING OR SENSE OF PROPER GEAR ENGAGEMENT. I SIT EACH DAY AND REV UP ENGINE THINKING I HAVE ENGAGED DRIVE MODE. YOU NEVER KNOW WHEN YOU HAVE PROPERLY ENGAGED PARK FEATURE. I HAVE GOTTEN ONE LEG OUT OF CAR WHILE AUTO STARTS MOVING.THIS ELECTRONIC FEATURE IS UNSAFE. OTHERWISE THIS IS THE BEST NEW CAR I HAVE EVER OWNED. NO ACCIDENTS BUT I AM EXTRA CAREFUL WITH THIS GEAR SHIFT. I WILL NEVER BUY ANOTHER CARE WITH THIS INNOVATION. THE PROBLEM HAPPENS AT STARTUP AND SHUTDOWN / EXIT MODE. SCARY TO EXIT AUTO AND SOMEONE NOTIFY YOU LATER THAT THE AUTO ENGINE IS STILL RUNNING AND IN NEUTRAL. MODE. JERRY

2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKING PROBLEMS. *SMD THE CONSUMER STATED WATER ENTERED THE BRAKE BOOSTER, WHICH CAUSED IT TO FREEZE AND REDUCED BRAKING PERFORMANCE. CHRYSLER STATED THERE WAS CORROSION PROBLEM WITH THE BRAKE BOOSTER, CAUSED BY A SMALL AMOUNT EXPOSED, UNCOATED SURFACE AT THE CRIMP JOINTS, THAT ALLOWED WATER TO ENTER THE BOOSTER AND FREEZE. CHRYSLER STATED IF WATER DID NOT ENTER THE BOOSTER, THERE COULD STILL BE A LOSS OF VACUUM THAT WOULD REQUIRE THE DRIVER TO PUSH HARDER THAN NORMAL TO SLOW DOWN THE VEHICLE. A FIX FOR THE PROBLEM WAS TO USE A SHIELD TO KEEP WATER FROM GETTING INTO THE UNIT. *JB UPDATED 06/11/14

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) ALONG WITH 14V391000 (ELECTRICAL) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE SEATING IN THE DRIVER SEAT THE BACK PART OF THE SEAT WHERE THE SEAM IS WILL MAKE A LOUD POPPING NOISE LIKE WHEN YOU BEND A THICK PIECE OF CARD BOARD. YOU DO NOT HAVE TO PUT PRESSURE ON THE SEAT. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000, 14V643000, 14V391000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), (AIR BAGS, SEAT BELTS), AND (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON 3/27/14, MY BRAND NEW 2014 JEEP GRAND CHEROKEE SPONTANEOUSLY BURST INTO FLAMES AND ALMOST GOT IN MY FACE. AFTER SMELLING AND SEEING SMOKE, I PULLED OVER INTO A DIRT PARKING LOT AT A BUSINESS AND THE DASHBOARD OF MY NEW VEHICLE BURST INTO FLAMES, AFTER I HEARD A "WOOSH." A LADY FROM THE LOCAL BUSINESS CAME RUNNING OUT OF THE BUSINESS WITH A FIRE EXTINGUISHER AND I WAS ABLE TO SHOOT IT INTO THE HOLES THAT WERE ONCE THE HEAT VENTS TO KILL THE FLAMES. THE DASH WAS BUCKLED, THE WINDSHIELD BLACKENED, THE GAUGES MELTED, THE ROOF LINING GONE, THE VISORS MELTED, AND THE INSIDE COVERED WITH CO2 AND SMOKE DAMAGE. I SUFFERED SMOKE AND CO2 INHALATION AND MY CLOTHES WERE RUINED, BUT I AM LUCKY TO BE ALIVE! THE DEALER REFUSES TO HELP ME....UPDATED 09-10-2014 *BF UPDATED 11/7/2014 *JS

I LEASED MY CAR FROM MAY 9 2013. I HAVE PROBLEMS WITH TAIL GATE (TRUNK ) AND REAR VIEW CAMERA TALL GATE UNEXPECTEDLY OPENING ON THE ROAD AND IMPOSSIBLE TO CLOSE IT. SOME TIMES IMPOSSIBLE TO OPEN TALL GATE. THIS PROBLEM OCCURRED ALREADY FEW TIMES ON ROAD AND ALL MY STAFF FROM TRUNK WAS ON THE ROAD. REAR VIEW CAMERA DOESN'T WORK. SCREEN TURNS BLUE I WAS IN SERVICE 7 TIMES SINCE NOV 07 2013, BUT THEY STILL DID NOT FIX. CHRYSLER OPENED CASE #[XXX] BUT THEY DO NOTHING, ONLY ARE SUGGESTING ME TO GO IN SERVICE AGAIN. USING CAR BECOMES UNSAFE BECAUSE THE TRUNK CAN BE OPENED AT ANY TIME ON ROAD I PAY REGULARLY LEASE AND ALREADY IN DESPAIR THEY DON'T NOT ANSWER TO MY REQUESTS. THANK YOU FOR YOUR HELP INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN DRIVING VEHICLE ON A COLD MORNING AFTER LEAVING HOUSE AND STOPPING ABOUT 1/2 MILE FROM HOME. THE TRANSMISSION FAILED TO DOWNSHIFT TO FIRST AND REMAINED IN 7TH GEAR. WHEN ATTEMPTED TO PROCEED FROM STOPLIGHT THE VEHICLE BOGGED AND WOULD HARDLY MOVE AND THE CHECK ENGINE LIGHT CAME ON. AT THIS POINT THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD TURNED OFF AND RESTARTED AND THE TRANSMISSION SHIFTED WITH THE CHECK ENGINE LIGHT REMAINING ON. THE VEHICLE WAS RETURNED HOME AND THREE HOURS LATER THE CHECK ENGINE LIGHT WAS OFF WHEN THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER SAID THERE WAS NO CODE FOR THE CHECK ENGINE LIGHT OR TRANSMISSION ISSUE WHEN IT WAS CHECKED AT 11:00 AM THAT DAY. *TR

WHEN STOPPING THE TRANSMISSION BANGS THRUSTING THE TRUCK FORWARD. I HAVE HAD THIS INTO DADELAND DODGE SEVERAL TIMES AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. THE TRUCK IS AT THE DEALERSHIP AGAIN NOW. *TR

SINCE I PURCHASED MY JEEP IN 2014, I HAVE AN ONGOING PROBLEM WITH THE HEADLIGHTS. IT'S VERY DIFFICULT TO DRIVE AT NIGHT, AS THE HEADLIGHTS, EVEN ON BRIGHT ARE NOT BRIGHT ENOUGH TO DRIVE. I MUST USE MY BRIGHT LIGHTS THE ENTIRE TIME WHEN I HAVE TO DRIVE AT NIGHT. THIS IS A MAJOR SAFETY ISSUE AND I HAVE MENTIONED IT TO THE DEALER WHENEVER I HAVE TO TAKE MY CAR IN. I'VE READ SEVERAL OTHER COMPLAINTS ABOUT THIS VERY SAME PROBLEM. I WAS CONSIDERING PURCHASING ANOTHER JEEP, BUT I'M AFRAID THIS PROBLEM WILL ON ANY OTHER ONE I MAY BUY. IF I AM INVOLVED IN AN ACCIDENT, I WANT TO BE ON RECORD ABOUT THIS VERY SERIOUS ISSUE.

WHEN ACCELERATING, THE ENGINE ALWAYS HESITATES FOR SEVERAL SECONDS, THEN SURGES FORWARD. THIS CONDITION CREATES A SAFETY ISSUE DURING PASSING, MERGING INTO ONCOMING TRAFFIC, EVASIVE MANEUVERS, ETC. THIS PROBLEM HAS EXISTED SINCE NEW, AND HAS NOT IMPROVED. BERGEY CHRYSLER, JEEP SERVICE DEPT. HAS INFORMED ME THAT THE HESITATION WHILE ACCELERATING "OPERATES AS DESIGNED", AND CANNOT BE REPAIRED. *TR