2015 Jeep Grand Cherokee Complaint Log

While driving at highway speeds, my 2015 Jeep Grand Cherokee Limited unexpectedly shifted from Drive into Neutral without any driver input. This has occurred twice at different speeds. After the first incident, the vehicle was inspected by a dealership, but no diagnostic trouble codes were found and no issue was identified. The following day, the same problem happened again under similar conditions. When this occurs, the vehicle loses power to the drivetrain, creating a dangerous situation in traffic. This appears to be related to the electronic shifting module and poses a significant safety risk.

Sudden unintended acceleration while braking. Engine revved against brake input. Has happened multiple times. Need to step on the brake hard and wait for it to pass.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 70 MPH, the transmission unexpectedly shifted into neutral(N). There was no warning light illuminated. The contact was able to restart the vehicle after shifting into park(P). The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The vehicle was taken to several dealers but was not diagnosed. The dealer was able to duplicate the failure; however, no diagnostic trouble codes were found. The dealer suggested that an unstated valve might need to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.

While driving, engine immediately shuts off. Dash, radio, lights, etc. all function as normal. Dash cluster shows an error message, saying to shift into Park. After parking vehicle on shoulder, engine turns over but does not restart after several attempts. After awhile, engine finally restarts. No error codes or messages are displayed. Scanning with an OBD device shows no stored or pending error codes. Vehicle now operates normally. This has happened twice in the span of two weeks, and never previously.

Despite having the EGR replaced under recall the unit still exploded while driving on wed 4 Mar 2026. Fluids were leaking and had indicated issues with the electric shifter. The local dealerships states the egr cooler needs replaced, coolant tank, DPF and oil change (despite just being done the Saturday before). Refusing to acknowledge any connection to previous recall or associated damages. Contacted FCA customer support and ignored my concerns and said just pay the dealer the $6000+.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 3 MPH and entering the garage, the passenger’s side active headrest inadvertently deployed. The contact stated that there were no warning lights illuminated; just a loud bang washeard when the headrest deployed. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.

2/24/26 around 10:45am CST the passenger seat headrest exploded/combusted with a very loud popping noise while driving the car 40 mph on a smooth surface road. Luckily nobody was sitting in the passenger seat. I don't want to drive my car as now I'm afraid this will happen to the driver's seat headrest.

The drivers headrest randomly “popped” from the fixture smacking me in the back of the head hard enough to almost cause a collision

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at 65 MPH, the vehicle lost motive power. There was no warning light illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the high-pressure fuel pump and fuel system had failed and needed to be repaired. The vehicle was not repaired. The contact stated that the failure occurred after the high-pressure fuel pump was replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 180,000.

While driving on the highway my vehicle will shift to neutral

Rocker arm bearings went bad, need to replace all rockers and perhaps a cam or 2, this is know as the Penstar tick due to poor quality metals from Chrysler . They need to do a recall and fix for all affected cars as this is a labor intensive job and could cost up to 3000 dollars in repairs!

Vehicle began displaying check engine light. Diagnostic code P219B (Bank 2 air-fuel ratio imbalance) was identified. Vehicle was serviced and a valve-related repair was performed. Shortly after, engine performance worsened and further inspection revealed metal shavings in engine oil and confirmed internal lifter/valvetrain failure. Oil levels were normal and maintenance records are available. No warning of low oil pressure or overheating occurred prior to failure. Independent service center and inspector confirmed internal mechanical failure. Engine failure created risk of sudden loss of power while driving. This appears consistent with documented Pentastar 3.6L valvetrain/lifter issues reported by other owners. Concern is potential for sudden engine malfunction and safety risk due to power loss.

While driving shifting gears on its own without my control. Slowed me down on freeway from going 50 mph to 35 mph without me slowing it down as I am driving. I was still pushing gas pedal buy while shift was in normal drive from went from 8 to a 3 without my control so I had to pull over because I could not go any faster at all and was in danger zone on freeway that had up to 70mph driving. Once I parked I turned call completely off and then restarted after a min or so it still did the same thing as I drove causing me to pull over more than 2 times. Very dangerous and was not prepared for something like that on busy and fast place as we all know the freeway/highway is. That could of been a total loss for me and other drivers.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH, the front passenger’s side head restraint erroneously deployed. There was a loud popping sound during the failure. The vehicle was taken to the local mechanic, who replaced the head restraint. The cause of the failure was not yet determined. The local dealer and the manufacturer were not made aware of the failure. The failure mileage was 60,000.

The drivers side seatbelt will not catch or retract. I went to an independent shop who contacted Jeep to order the part. They were told the part is on “extreme backorder” and it could be months before I could get my car repaired. My Jeep is not driveable. Based on the lack of availability of the part I feel this should be classified as a safety recall.

Check engine light came on and when we had it tested with the OBD‑II scanner it came back with a Fuel system wiring harness corrosion Emission control module software updates Transmission shift issues.

The contact owns a 2015 Jeep Grand Cherokee. While driving at approximately 30 MPH and accelerating, the vehicle went into LIMP Mode. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the tone wheel had delaminated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 120,000.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH, the vehicle suddenly stalled. After the failure had occurred, the check engine warning light was illuminated. The vehicle was later towed to a local dealer, who diagnosed that the crankshaft position sensor tone wheel had delaminated and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 20V475000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was not notified of the failure. The failure mileage was 117,538.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle unintendedly shifted to neutral(N) and stalled in the middle of the road. The contact stated that he depressed the brake pedal, shifted the vehicle to park(P) and turned off the vehicle. The contact stated that the vehicle was restart the vehicle after 10-15 seconds. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was not notified of the failure. The contact stated that the vehicle was previously repaired under an unknown transmission recall, which the contact related to the failure. The approximate failure mileage was 85,000.

While driving my vehicle on the highway, the steering wheel locked up and it put itself into neutral. The abs system notification and another light was active and my jeep stated my vehicle was going too fast for the gear it was in. The abs breaking system bypassed the nss safety feature in my jeep causing me to go off the road as a I lost all control of the steering in my vehicle. Upon a check by the mechanic, I had faulty wiring in the wiring harness which they cannot replace because the part is no longer made. My jeep is only a 2015. I went off the road because there was poor weather - it was snowing out and my vehicle would not respond to any gear resulting in my turning the vehicle off. My jeep was towed to the dealership for diagnosis. I have not picked up my jeep yet due to the dealership schedule but have attached the communication with them concerning the problems.

I simply want to report the long delays (months) in having faulty front seat belt assembly replaced. I had to personally research this as local dealers were 'not aware'. 2015 Jeep Grand Cherokee owners reporting malfunctioning or delayed front seatbelts as critical safety defect that directly impacts occupant protection, and reporting it will track issues and potentially compel manufacturer into faster action, even though this specific issue is now under a warranty extension rather than a recall. The fact that it's a warranty replacement under an extended warranty/bulletin should not result in long delays given the potentially life-threatening problem contributing to overall vehicle safety.  Are we waiting for a fatality to have the replacement parts become more readily available, given the Warranty Bulletin (D-21-04) was issued way back in 2021? I should hope not. Or is this a case of, it is what it is (with regards to the delay). Currently, customer service is now telling me the required part will be available March 6, 2026 ... three months after my identifying the cracked seat belt assembly problem. I just want to know if this is (acceptable) reasonable for a life safety issue?

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed with the heater engaged, there was an abnormal burning odor coming from the vehicle. The “Vehicle Temperature” and check engine warning lights were illuminated. The vehicle was taken back to the residence, and a dealer was contacted. The contact stated that the VIN was not included in NHTSA Campaign Number: 15V461000 (Equipment). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 125,000.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service electronic system warning light illuminated. In addition, the contact stated that the vehicle drove abnormally rough. The vehicle was driven to the destination. The contact stated that while attempting to restart the vehicle, the vehicle failed to restart. The contact stated that after several attempts, the vehicle started. The vehicle was driven to the residence. The contact stated that an independent mechanic inspected the vehicle, and the vehicle was diagnosed with a failed tone wheel and that the tone wheel had delaminated. The contact stated that the vehicle was inoperable, and the engine had seized due to a failure. The dealer informed the contact that the crankshaft software update was performed in 2022. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.

Hard shifting car jumps when put in gear I think it’s a known issue with this vehicle

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the Service Shifter warning light illuminated when the gear shifter was shifted to park(P). The failure had become more persistent. The vehicle was taken to the dealer, who diagnosed that the shifter had failed and the shifter, module, knob, gear shifter, and transmission needed to be replaced. The contact related the failure to NHTSA Campaign Number: 16V240000 (Power Train); however, the VIN was not included. The vehicle had not been repaired but was scheduled for a repair. The manufacturer was not informed of the failure. The failure mileage was approximately 92,000.

While i was driving my both of my headrests popped open out of nowhere and i freaked out and pulled to the side of the road. Not sure how this happened but i didn't get in any accident thankfully. Not sure what caused it i didn't hit any bumps in the road or anything.

The adaptive headrest popped open without warning or accident. Wife was just trying to adjust headrest. Now can not pop back into place.

The active head restraint deployed September 30, 2025 overnight while my Jeep was parked on my driveway. The restraint has not been repaired and is available for inspection. If this head restraint would have deployed while driving with my wife I believe it would have injured her. I believe there is a defective part in the head restraint. I brought it to the dealer where I purchased the Jeep. I was told there was and extended warranty but it ended Sept. 25, 2024 so my active head restraint is not covered. I was never notified by FCA or the dealer about this extended warranty. There was no warning that addressed this issue. I spoke with numerous Customer Service Specialists about my situation and they said I would have to purchase a replacement head restraint.

The driver's side head rest popped out and hit me in the back of the head, luckily I was not driving at the time, was stopped at a flagger for road work. It hit so hard that I thought the person behind me rear ended me, however when I looked in mirror that vehicle was nowhere near me. I have not had it to a dealer, nor called them yet, was checking first for a recall that maybe I missed. No warning lights at all, no noise ahead of time.

My engine oil is mixing into my coolant jug and radiator replaced the oil cooler housing and the issue still continues

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the contact smelled radiator fumes on the interior of the vehicle. In addition, the contact stated that the coolant reservoir was repeatedly refilled; however, there were no signs of a leak. The contact later became aware that radiator fluid was leaking on the ground underneath the vehicle. The contact performed an inspection of the vehicle and noticed a thick, black sticky substance underneath the EGR valve. The vehicle was towed to the dealer, and the dealer became aware of burn marks on the left side of the engine. In addition, the contact was informed that coolant was leaking from several spots. The dealer declined to continue diagnosing the vehicle. The contact was advised to retrieve the vehicle. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact stated that the EGR valve and the engine oil cooler were replaced under unknown recalls in 2021. The contact stated that the recall parts only lasted for three and a half years, and the original parts lasted seven years. The contact was informed that the vehicle was out of warranty. The failure mileage was approximately 145,000.

On 10 September 2025 I was driving home from work in heavy traffic. I was stopped at a red light when I heard a loud explosion and the headrest on the driver seat slammed into the back of my head hard. I thought I had been rear ended but there was no other car close to me. Luckily the vehicle was not in motion when this happened. When I was able to pull to a safe location I saw that the headrest was split wide open. Contacted dealership who said to contact Chrysler who was contacted but has never followed up with a call back.

The contact’s mother owns a 2015 Jeep Grand Cherokee. The contact stated that while his mother was driving at an undisclosed speed, the driver’s side head restraint exploded. The driver had not sustained any injuries. The vehicle was taken to a dealer where it was determined that the head restraint needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 95,000.

While driving down the highway the passenger seat headrest airbag deployed. Causing it to hit the back of my head with no warning. There were not any lights on or anything.

Last year while driving my 2015 Jeep Grand Cherokee, the headrest collision system went off for no reason, hitting me in the back of the head. Luckily I did not lose control of the vehicle and there was no collision or injury to myself. It was very scary, but I maintained control of the vehicle. I went to my local Jeep dealer Pembroke Pines Jeep Auto Nation at 13601Pines Blvd Suite A Pembroke Pines, FL 33027. They told me it was a known issue and the service person made an appointment for me later that week , at which they replaced the headrest at no cost to me under a recall service bulletin issued by Jeep/Stellantis. The same thing happened last week while driving, when the passenger side headrest activated for NO reason, this time striking my wife in the head. I went back to the same dealership. They told me that this headrest is no longer covered under the warranty which has now expired in April of 2025. and would cost $800 to repair. They told me to call Stellantis and see if they would cover the repair. I went home and called Stellantis, whose customer service agent advised me that he was going to escalate my concern to his supervisor. I got a call today and they told me that my car is not covered by any warranty and that I would be responsible for the repair. My car VIN number does not fall under the recall which has expired. He also told me that Stellantis is not responsible for the repair and he should ask the dealer to see if they would possibly split the cost of the repair with me. This could of been a very serious situation, had I lost control of the vehicle as a driver. I looked further online and in Jeep owners club forums and this seems to be a common problem with Jeeps and Dodge Durangos, both owned by Stellantis. This is a clear and dangerous safety issue!

Driver side headrest deployed on its own while parked. No warning, no messages, no failures with the vehicle.

Driver side headrest deployed while driving almost causing an accident. Passenger headrest deployed 3-weeks later while parked with engine off. Both incidents left a metal pin behind.

I was driving my car going 30-35mph when all of a sudden my driver's side headrest popped me in the back of my head as if the airbag in the headrest was deployed. I was not involved in any collision for this to occur nor was there a bump in the road that would have caused it. It startled me thinking someone was in the back of my car and hit me, but that was not the case. There were no warning signs or lights telling me to get any of my components inspected. I took it to the Mopar Service Department for inspection, and they said it's a known issue for Jeeps, but there is no recall.

Slipping, feels like transmission is going bad

While driving at highway speed, the vehicle suddenly lost power, displayed a low oil pressure warning, and became inoperable. The vehicle had to be towed. Dealer initially claimed “overfilled oil,” but an independent oil analysis (Blackstone Labs) confirmed excessive fuel dilution (5.5%), indicating contamination of the oil system. This vehicle is covered by NHTSA Recalls 22V-406 (FCA Z46) and 23V-263 (FCA 01A) related to premature failure of the Bosch CP4 high-pressure fuel pump. Recall documents state: “A HPFP failure may introduce internally failed component debris into the fuel system potentially causing fuel starvation. Fuel starvation may result in an unexpected loss of motive power, which can cause a vehicle to crash without prior warning.” The vehicle’s failure aligns with this description. Dealer has not yet performed an HPFP inspection despite recall requirements. Request: NHTSA investigate whether fuel dilution and catastrophic failure are linked to the CP4 HPFP defect covered by these recalls.

After a rear end hit by another car the red alert/caution light for the airbag system on the front electric dashboard was lit up. The system did not engage after being hit and after taking the car into for repair replacement parts are not available over 5 months later for the same year and model by any original source in the US as of today. Accident occurred in August 2025. Repair shop did identify the 2 failing parts, both related to parts associated with the driver side seatbelt and where it connects to the seatbelt buckle at the side of the seat. Insurance company of the person who hit us forced us to pickup the car from the repair shop despite airbag system not fixed and as of to date 01/17/2026 has not been able to repair or correct the faulty system. They have also as of to date shown willingness to total the car but instead forcing us either to drive a car with a faulty safety device or park it in our drive way and get a new car for personal use. They have also repair shop designated by the insured company inspected the safety system, identified the problem, notified the insurance company and also informed the insurance company the 2 replaced parts or not available in the US. No warning lights prior to accident regarding this airbag safety system and warranty light is currently present 01/17/2026 Obviously this is a vital part(s) of the airbag safety system and if not corrected or fixed puts any driver at a elevated risk in case of an accident.

The headrests on both my drivers and passenger side popped out. This seems to be a reoccuring issue with Jeeps and it happened while I was driving. The airbags have not been deployed and I was not in an accident. They will not go back in and Jeep wants $750 to replace each as they are not covered under a recall.

Component/System Involved: Active head restraint (headrest) – deployed without cause. The component is available for inspection upon request. I also have photos documenting the incident. Description of Incident: On August 6, 2025, at approximately 5:40 PM, while driving home from work at around 35 MPH, the driver-side headrest deployed suddenly and forcefully, striking the back of my head. There was no sudden braking, no impact, and no vehicle in front of me. The deployment was completely unprovoked and occurred under normal driving conditions. Safety Risk: This unexpected deployment posed a serious safety risk. It could have caused me to lose control of the vehicle and potentially crash. I am currently experiencing neck and upper back pain as a result. Reproducibility: The issue has not yet been inspected or confirmed by a dealer or independent service center, as it occurred just last night. Inspection: The vehicle and the headrest component have not yet been inspected by the manufacturer, police, or insurance representatives. Warning Signs: There were no warning lamps, messages, or any other symptoms prior to the failure. The deployment occurred without any indication or cause.

I am writing to report a malfunction in the active headrest deployment system in my vehicle. While driving, the passenger’s side headrest unexpectedly deployed without any indication of an impact or collision, posing a potential safety risk. My wife was in the seat at the time when the unit deployed jarring her head forward. Upon my investigation, it appears that the one of the failure points were internal plastic components. This malfunction caused the headrest to deploy randomly, despite there being no collision or triggering event. While the headrest is designed to deploy during a rear-end collision to prevent neck injuries, its unintended activation while driving can cause discomfort, distraction, or even injury, especially if it occurs suddenly. If this happened during an emergency maneuver or while driving at high speed, it could also interfere with my ability to maintain control of the vehicle. At this time, the vehicle has not been inspected by the manufacturer, police, or insurance representatives. However, I believe a more thorough inspection of the headrest system, and perhaps the vehicle’s onboard diagnostics, could provide insight into the issue. There were no warning lamps, error messages, or other noticeable symptoms prior to the headrest deploying unexpectedly. This malfunction occurred without any prior indication of a problem. The deployment was a sudden event while driving, with no alerts or warnings beforehand.

Carbon fiber door panels completely fell off and driver rear end safety headrest went off while driving and gave me a minor blast on back off my head… I was not in a rear end collision!

Driver side headrest deployed while parked overnight in my driveway. It is available for inspection. I was not in the car so no risk to myself or others. I have not yet called my dealership. No inspections have been made as yet.

I was driving down the highway to work and all of a sudden my headrest came apart and hit my head. I was able to get pulled over but was stunned with what had just happened. I called a dealership to get the part fixed and they want 750 dollars. I do not have that kind of money and now am driving my jeep with the headrest messed up. I do not know what to do to get this fixed as it is a safety issue as I am driving down the road. Any help would be greatly appreciated.

While driving the passenger side active headrest made a popping sound and the headrest sprung forward.

Front passenger active headrest deployed for no reason. No accident or damage. It deployed all by itself for no reason.

Safety mechanism on head rests on both driver and passenger seat both have deployed without an accident happening.