2019 Jeep Grand Cherokee Suspension Problems

I am filing this complaint against Chrysler (Stellantis N.V.) concerning an unresolved Factory Recall #94B affecting my 2019 Jeep Grand Cherokee. This recall has been active since September 2024, and as of October 31, 2025, no manufacturer-provided repair or remedy is available. As a result, my vehicle has now failed the Pennsylvania State Inspection due to a malfunctioning ABS—a defect directly covered by the factory recall. After the inspection failure, I took the vehicle to an authorized Chrysler/Dodge/Jeep/Ram dealership in Pennsylvania, where I was informed that the necessary parts and repair instructions are still unavailable from the manufacturer, and therefore, the recall repair cannot be completed. I have made two prior attempts to resolve this directly with Chrysler’s Customer Care department: Case #91837321 – Initial recall complaint Case #91655604 – Follow-up complaint regarding delay in remedy availability Despite these efforts, there has been no progress and no communication from Chrysler outlining when or how the repair will be available. This has left me without a drivable vehicle that cannot legally pass state inspection.

The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at 45 MPH, the contact heard the lower control arm detach from the suspension. The contact lost control of the vehicle and crashed into the curb, where the vehicle came to a stop. The contact stated that no air bags deployed in his vehicle. No injury was sustained, and medical attention was not required. There was no Police report filed. The contact stated that the vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 121,000.

Vehicle reverse camera will stay on while driving. Leak in gasket. Leak in right mount. Radiator issue undiagnosed. Car is available for inspection at anytime as it is currently inoperable and I do not have the thousands of dollars to fix what is wrong with it while it only has 53k miles and licensed repair shop (not dealership as I was told by tech there to get initial issues fixed outside for a lower cost - all repair and service records also available) has advised faulty parts as listed above. Forgive me, I am not a car person so I do not know what exact things, but can provide. Have been on the phone all morning with FCA, manufacturing, and back and forth until this information was received. I have pulled a recall list by VIN and found that some issues with my Jeep are on there; however, apparently my specific VIN is not associated with the recalls listed (can provide report), I am responsible for repairs. Only warning lamp I have received was for a "cylinder 1 misfire" that was diagnosed at Jeep of Fontana in CA, where I was told to take it elsewhere. Now, after having a tuneup last week, I started my Jeep on Sunday and it began smoking. Was told at local shop, Mountain View Tire in Rialto/Fontana, they cannot fix. Please assist!

I was driving the service brake assembly light came on the. Then the service stability control light came on, I couldn't do anything, I remember hitting my head off the steering wheel in which air bags did not deploy. Thank god it didn't hit someone else.

There is something wrong with the front suspension of my 2019 Jeep Grand Cherokee. At highway speeds there is noise and vibration which is felt through the steering wheel and brake pedal. At lower speed, on city streets, you can feel / hear a noise when turning and the steering will pull hard to the left you have to quickly turn to the right to get the car going straight again. There seems to be something loose in the suspension which shifts out of place. I have taken it to the Jeep dealer several times and they say they do not find anything, they will balance and align the suspension but this did not fix the problem . The last time they blamed the tires, which had 55K miles, so I replaced the tires and still have the problem. This is a very dangerous situation, if it occurred in heavy traffic it would could cause the car to lurch into the oncoming lane of traffic and cause a head-on collision.

Loud creaking sound coming from both front tire areas when driving low speeds and turning the wheel. I took the vehicle to the shop and they could not identify where the creaking noise was coming from. There’s no knocking or shaking in the steering column. It sounds like it’s the shocks/ suspension in both front tires.

I was driving east on imperial hwy around 11:50 when a car switched into my lane causing me to collide head on

TODAY MAKES THE 3RD TIME IVE HAD MY CAR AT THE DEALERSHIP. 1ST TIME THEY SAID IT BLEW A FUSE. THIS IS AFTER I GOT A MESSAGE THAT MY AIR SUSPENSION NEEDED SERVICING IMMEDIATELY.THAT LASTED OVERNIGHT. TOOK IT BACK THE NEXT DAY. I WAS TOLD IT WAS A FACTORY DEFECT. PAINT OVERSPRAY, LOOSE WIRING. THEY FIXED THAT. IT LASTED A FEW DAYS. THEN AS I WAS ABOUT TO LEAVE TOWN. I GOT THE MESSAGE AGAIN. I WAS TOLD IT WAS OK TO DRIVE. SO I DID..TODAY I TOOK IT BACK IN. NOW THE DEALERSHIP IS TRYING TO GET ME TO TRADE MY CAR. WHICH WILL COST ME MORE MONRY. WE SHOULDNT HAVE TO PAY ANYMORE MONEY OUT OF POCKET..AND OUR PYTS WILL GO UP. THIS MESSAGE HAPPENS AS CAR IS MOVING. ITS SUPPOSED TO BE RAISING UP.