Jeep · Grand Cherokee · 2020
2020 Jeep Grand Cherokee
3
Recalls
214
Complaints
5/5
Safety Rating
The 2020 Jeep Grand Cherokee has 3 recalls and 214 owner-reported complaints on file with NHTSA. Overall safety rating: 5 out of 5 stars. Most reported issue: unknown or other (30 reports).
Source: NHTSA Public Records · Updated Apr 28, 2026
Research Context
The 2020 Jeep Grand Cherokee page works best as a research starting point. Complaint totals show how much owner-reported activity exists, while recalls and investigations help show whether any of that activity turned into formal safety action.
Because this is a newer-era vehicle page, it usually helps to compare this year against nearby model years before deciding whether a complaint pattern looks isolated or persistent. On this page, the most prominent complaint area is unknown or other with 30 reported complaints.
Best Research Moves
- Use the complaint log to understand what owners were actually reporting instead of relying only on the raw complaint total.
- Review the recall section even if the total is smaller, because a limited number of recalls can still point to meaningful safety actions.
- This page is primarily a complaints-and-recalls research surface, so compare nearby model years before treating the complaint total as a standalone verdict.
Key Takeaways
- The 2020 Jeep Grand Cherokee currently shows 3 NHTSA recalls listed on this page and 214 owner-reported complaints.
- This page currently shows no linked NHTSA investigations.
- This page reflects complaint volume, recall history, and NHTSA test data, but it does not diagnose causes or rank reliability by itself.
- Safety data currently shows 5/5 overall NHTSA safety rating.
- The most frequently reported complaint categories on this page are unknown or other (30), engine (21), electrical system (20).
- Vehicle
- 2020 Jeep Grand Cherokee
- Recalls
- 3
- Complaints
- 214
- Safety Rating
- 5/5
How to Interpret This Page
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
If you are researching a used vehicle, start with the complaint categories, compare them against the recall list, and then check nearby model years to see whether the same issue profile repeats. That usually produces a better buying or research signal than treating the raw complaint total as a standalone safety ranking.
NHTSA Crash Test Performance
Frontal Crash Test
Side Crash Test
Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
16.9% rollover risk in single-vehicle crash
Safety Features
ESC: StandardForward Collision Warning: OptionalLane Departure Warning: Optional
Recall Notices
NHTSANHTSA ID: 23V411000June 08, 2023
ENGINE AND ENGINE COOLING
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Remedy Status
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
NHTSA ID: 22V406000June 09, 2022
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Remedy Status
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
NHTSA ID: 20V191000September 10, 2020
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Remedy Status
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Owner Complaints
214 totalELECTRICAL SYSTEM
Apr 13, 2026
Delamination of touchscreen occurring resulting in “ghost touches/calls”. This has been verified by an independent dealership. This affects the safety of the driver as the touchscreen is not able to be used properly in emergencies and also the ghost calls can result in 911 inadve...
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ELECTRICAL SYSTEM,STRUCTURE,BACK OVER PREVENTION
Mar 10, 2026
RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replac...
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WHEELS,UNKNOWN OR OTHER
CRASHFeb 24, 2026
Vehicle: 2020 Jeep Grand Cherokee 4WD Purchase Date: [XXX] Mileage at Purchase: ~54,900 miles Dealer: Cherry Hill Jeep Chrysler Dodge, Cherry Hill, NJ I am filing this complaint because I am currently being required to drive a vehicle with a severe wheel misalignment that is vis...
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POWER TRAIN
Feb 10, 2026
Rocker arms and lifters failed
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Feb 2, 2026
Jeep delamination screen on the face of the radio. This is a safety concern that could disable my use of my cell in calling 911 in case of a emergency and also being able to locate the vehicle via GPS. It also disables the SOS function in the radio head. This is a known proble...
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ENGINE
Jan 24, 2026
On sat 01/24/26 I was filling my washer fluid and I looked down and saw oil on the bottom on right side. I left it parked until I took it 2 miles to dealer told them what I saw and they looked at it and the plastic oil canister housing broke and got oil in my antifreeze. They t...
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POWER TRAIN,UNKNOWN OR OTHER,ENGINE
Jan 20, 2026
I purchased this vehicle, November 2023 and by August 2024 the vehicle went into Griffin Hubs to get the engine replaced. They had the vehicle for over a month and a half when I received it back after the engine I had it for a day and a half and had to take it back because it was...
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ELECTRICAL SYSTEM
Jan 1, 2026
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the heater was activated on the instrument panel, but the A/C inadvertently turned on and then returned to heat. The instrument panel then malfunctioned, rendering the navi...
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POWER TRAIN
Dec 10, 2025
See attached document for complaint.
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
Nov 1, 2025
Frequently, my vehicle would not start. It would crank for a lengthy period of time but the engine would not turn over to start. Internet searches show that this is a widespread, known problem with Chrysler vehicles, yet only a small number of recalls have been issued. Unfortun...
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Showing 10 recent complaints from 214 total
View Full Complaint LogCompare Related Vehicles
Why Compare These Pages
The strongest comparison flow is usually: exact vehicle-year page, then nearby years of the same model, then other 2020 Jeep models. That sequence helps separate one-off year spikes from broader make-wide patterns.
More Jeep Grand Cherokee Years
2021 Jeep Grand CherokeeCompare this year against 2020 for complaint and recall shifts.12r391c2019 Jeep Grand CherokeeCompare this year against 2020 for complaint and recall shifts.7r349c2022 Jeep Grand CherokeeCompare this year against 2020 for complaint and recall shifts.10r382c2018 Jeep Grand CherokeeCompare this year against 2020 for complaint and recall shifts.11r822c2023 Jeep Grand CherokeeCompare this year against 2020 for complaint and recall shifts.18r354c2017 Jeep Grand CherokeeCompare this year against 2020 for complaint and recall shifts.6r357c
More 2020 Jeep Models
2020 Jeep WranglerAnother 2020 Jeep option for same-year comparison.12r575c2020 Jeep GladiatorAnother 2020 Jeep option for same-year comparison.7r468c2020 Jeep CherokeeAnother 2020 Jeep option for same-year comparison.2r231c2020 Jeep CompassAnother 2020 Jeep option for same-year comparison.1r132c2020 Jeep RenegadeAnother 2020 Jeep option for same-year comparison.3r62c
Frequently Asked Questions
How many recalls does the 2020 Jeep Grand Cherokee have?
The 2020 Jeep Grand Cherokee has 3 recalls recorded by NHTSA.
How many complaints have been filed for the 2020 Jeep Grand Cherokee?
NHTSA has received 214 owner-reported complaints for the 2020 Jeep Grand Cherokee.
What is the NHTSA safety rating for the 2020 Jeep Grand Cherokee?
The 2020 Jeep Grand Cherokee received an overall safety rating of 5 out of 5 stars from NHTSA.
What are the most common problems with the 2020 Jeep Grand Cherokee?
The most commonly reported complaint categories for the 2020 Jeep Grand Cherokee are unknown or other (30 reports), engine (21 reports), electrical system (20 reports).
Does the 2020 Jeep Grand Cherokee have any recalls?
Yes. NHTSA has 3 recalls on record for the 2020 Jeep Grand Cherokee. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
Check Another Vehicle
Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.