2024 Jeep Grand Cherokee Complaint Log

I was sold a defective 2024 Jeep Grand Cherokee 4xe. Both the batter and engine can catch fire while parked and is not recommended to be parked near other cars or any structures. The dealership told me that the recalls were not on my vehicle at the time of purchase per Stellantis (November 7, 2025) which in fact they were. They said my car was not protected under Lemon Law which it is. And a number of other misinformation. I bought the car for around $35,000 and in 6 months the value depreciated to $20,000 per the sales manager Michael Morris. They claimed to have no access to this purchase in their database.

I am the owner of a 2024 Jeep Grand Cherokee (WL) subject to Safety Recall 12B / NHTSA 24V-130, concerning high beam headlamps that fail to respond when the master lighting switch is set to the AUTO position. I contacted Flagship Chrysler to schedule the free recall repair. The dealer refused to perform the service, claiming my vehicle does not qualify because it lacks the Auto High Beam feature (sales code LMS). However, according to the official recall documentation, the recall applies specifically to vehicles WITHOUT the Auto High Beam Headlamps feature (sales code LMS). My vehicle does have the Auto Lights function but does not have Auto High Beam — which is precisely the condition described in the recall scope. The dealer appears to be confusing Auto Lights with Auto High Beam, and is incorrectly excluding my vehicle from a mandatory safety recall. This repair is required by Federal Motor Vehicle Safety Standard (FMVSS) No. 108 S9.4, and I am being denied a free remedy I am legally entitled to. I am requesting NHTSA's assistance in ensuring the dealer complies with their legal obligation to perform this recall repair at no charge.

NHTSA Complaint Draft I am filing a follow-up complaint regarding Recall 78C on my 2024 Jeep Grand Cherokee 4xe. This recall involves risk of catastrophic engine failure, loss of propulsion, and potential fire. It has now been approximately 5 months since the recall was issued, and there is still no remedy available. I have completed all other recalls that had remedies and have fully complied with all manufacturer instructions. Due to the safety concerns and lack of a remedy, I was instructed by Stellantis to obtain a rental vehicle when a loaner was not provided. I incurred out-of-pocket rental expenses based on this guidance. However, despite multiple follow-up emails, Stellantis has failed to provide any reimbursement process, timeline, or response regarding these expenses. Additionally, I have received conflicting and unclear guidance regarding safe operation of the vehicle, including whether it can be driven or charged. This has significantly impacted my ability to safely use the vehicle for its intended purpose. At this point, I have made multiple documented attempts to resolve this directly with Stellantis and have received no response. This situation reflects a lack of remedy, lack of communication, and failure to reimburse expenses incurred under manufacturer direction. Immediate action and oversight are needed.

The factory-installed Trailer Tow module in my 2024 Jeep Grand Cherokee keeps shutting down the lights in my horse trailer while on the road. The trailer lights been thoroughly inspected and no problem with the lights or wiring could be found. The Jeep dealer said the Jeep is "functioning as designed." Apparently, it is designed to shut down all the trailer lights at the most minor change in the current. It is a huge safety issue for me, my horse and anyone that may be behind us. I will be driving along and a "check trailer lights" message comes on - when that happens, I know I have no trailer lights because the Jeep has shut them down. The lights will not go back on until the car reboots, which means it has to be turned off for 15 minutes or so.

When accelerating, the car suddenly jerks and stops moving at a consistent speed. This happened multiple times over the last 8 months or so. Sometimes it happens immediately after backing out of my driveway. It has also happened while driving on a highway at high speeds (65mph) where I've nearly been involved in high speed accidents. There was a recall back in November that claimed this was a software issue, however, it has continued to happen. No warning lights come on.

I have had multiple issues with glitches in the electrical system. Specifically relating to the screen. It will shut off on its own, it will switch screens on its own and more recently, completely off. I was unable to get the black screen to turn on for quite a while, I turned the vehicle off multiple times, I also tried a hard reset multiple times for it finally decided to work. At times, the backup camera does not pop onto the screen. My issues are very similar to the recall, jeeps with electrical issues, but mine has not been recalled.

Driving on highway, "Service Hybrid Electric Vehicle System" warning came on, vehicle lost all propulsion, needed to pull over on road and restart the engine. Almost got into accident with car behind me because of sudden power loss.

I am filing this complaint regarding an unresolved safety recall (Recall 78C) on my 2024 Jeep Grand Cherokee 4xe, which has now been open for approximately 139 days without a remedy. This recall involves engine manufacturing contamination that may lead to catastrophic engine failure, loss of propulsion, and potential fire risk. Despite the seriousness of the recall, Stellantis has failed to provide a remedy and has given conflicting and unclear guidance regarding safe operation. At one point, I was instructed to operate the vehicle using the gasoline engine only. I was later told Stellantis cannot provide technical guidance and to contact the dealership. The dealership has stated they have no clear direction from Stellantis. As a result, I have no clear understanding of whether it is safe to operate the vehicle, use electric mode, or rely solely on the gasoline engine. Restricting use to the gasoline engine also prevents use of the plug-in hybrid system, meaning the vehicle cannot be used for its intended purpose, resulting in increased fuel costs over several months. I have also incurred out-of-pocket rental car expenses during recall service. Stellantis indicated reimbursement would be available but has not provided a process or responded to follow-ups. Given the nature of the recall and lack of guidance, I cannot determine if this vehicle is safe to transport my newborn child. At this point, I am concerned with both the unresolved defect and the manufacturer’s failure to provide consistent safety direction, communication, or a path toward resolution.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving approximately 55 MPH, there was an unknown warning light flashing on the instrument panel before the vehicle stalled. The vehicle was towed to a local dealer. The contact was not informed of any diagnostic tests or fees by the dealer. The vehicle was not repaired. The contact was aware that the VIN was included in NHTSA Campaign Number: 25V766000 (Engine); and related the failure to the recall; however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the failure. The failure mileage was approximately 30,000.

My vehicle has an open safety recall (NHTSA Recall 25V-766 / FCA campaign 78C) stating the engine may be contaminated with sand from the casting process, which can cause catastrophic engine failure, fire, or sudden loss of propulsion. The recall has been active since November 2025 and the manufacturer states parts are unavailable, so the defect cannot currently be repaired.

I am the owner of a 2024 Jeep Grand Cherokee 4xe which is currently subject to two urgent safety recalls: Recall 68C (NHTSA 25V-741) regarding a high-voltage battery fire risk, and Recall 95B (NHTSA 25V-766) regarding engine sand contamination. On March 13, 2026, I attempted to have these recalls addressed at an authorized dealership (Brooksville Jeep). I reported two specific safety symptoms: Abnormal loud engine noise during acceleration and shifting, which is a documented warning sign of catastrophic engine failure under Recall 95B. Significant electric range depletion (a 10% drop from 32 miles to 29 miles), indicating potential battery cell instability under Recall 68C. Despite these reported safety symptoms and the official "Park Outside / Do Not Charge" advisory, the dealership and the manufacturer's recall department refused to provide a loaner or rental vehicle. They instead placed me on a "waitlist" and instructed me to continue driving the vehicle. By refusing to provide a safe, non-defective loaner vehicle while remedies are "under development," the manufacturer is forcing me to operate a vehicle that is a documented fire and stalling hazard. This puts my safety, the safety of my passengers, and my property at risk of a thermal event or a sudden loss of propulsion on public roads

This vehicle has experienced repeated mechanical and electronic failures since delivery, including hybrid drivetrain faults, heating system malfunctions, and multiple diagnostic repair attempts. The vehicle is also subject to active Safety Recall 78C, which identifies a manufacturing defect that may cause catastrophic engine failure and vehicle fire risk. The manufacturer has acknowledged that a repair remedy is currently unavailable. The dealership that sold and serviced the vehicle has also recently ceased operations following acquisition by Carvana. These conditions materially impair the vehicle’s safety, reliability, and usability.

I am submitting a complaint regarding NHTSA Recall 25V-766 affecting my Jeep 4xe vehicle. This recall states that engines may have been contaminated with sand during manufacturing, which can lead to catastrophic engine failure, sudden loss of propulsion, or vehicle fire. My vehicle currently shows the recall as open with the status “remedy not yet available / parts unavailable.” This means there is no repair available to address a known safety defect involving potential loss of propulsion and fire risk. I am concerned that sudden engine failure or loss of propulsion at highway speeds could create a significant crash risk for my vehicle, my passengers, and other motorists. Operating a vehicle with a known defect that could cause sudden engine failure while driving presents a potential crash hazard to occupants and other motorists. Owners are being asked to continue driving these vehicles despite the manufacturer acknowledging the defect and not yet providing a remedy. I respectfully request that NHTSA review the handling and timing of this recall to ensure a timely repair solution is provided to affected

The vehicle was in Hybrid mode. My wife was driving and had slowed to enter a roundabout to yield to another vehicle. When she accelerated and entered the roundabout, the vehicle stalled / shut itself off and flashed Service Hybrid System. She had to coast to a stop as it lost all propulsion. The vehicle started again after shutting it off and letting it go to sleep by opening the door. This same issue happened while slowing, then accelerating into a roundabout while I was driving a few weeks before in "Electric" mode. During this event, it stalled in the middle of the road and was blocking traffic. I had to shut the car off, open the door, wait, then restart it by going to "sport mode" to get the gas engine started.

I am [XXX] , lessee of a 2024 Jeep Grand Cherokee Limited 4xe, VIN [XXX] . This vehicle is subject to three open safety recalls, including FCA Recall No. 78C (NHTSA 25V-766), which states the engine may be contaminated with sand from the casting process, leading to catastrophic engine failure, vehicle fire, or sudden unrecoverable loss of propulsion. Stellantis has confirmed there is no available repair and no parts — the recall status reads "Parts Unavailable" and "Incomplete." I am a father of three young children. My wife and I use this vehicle daily, including to transport our kids to school. Every day we face the impossible choice of putting our children in a vehicle the manufacturer itself says could catch fire or lose all power without warning. I reported this to the dealer, Westbury Jeep, on February 10, 2026. They acknowledged the danger but said that replacement vechicles can only be provided by the lessor, Stallantis. I then wrote to Stellantis's executive team. The only response came from [XXX] , Customer Care & Experience Executive Referrals Manager [XXX] , [XXX] ), who offered to cover two lease payments and a gas card. She asked me to send my lease information so Stellantis Financial Services could follow up. I sent it. Stellantis Financial never responded — not a call, not an email, nothing. I am requesting that NHTSA investigate Stellantis's post-recall conduct and contact [XXX] regarding my case (XXX XXX). Despite acknowledging a life-threatening defect with no fix, Stellantis continues to collect $590 per month in lease payments while leaving my family in danger. I need a safe replacement vehicle immediately and a full refund of all payments made on this unsafe vehicle. Stellantis's response has been wholly inadequate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part for the recall repair was not yet available. The dealer was contacted, and the contact was informed that parts were not yet available. The contact stated that the vehicle was needed for transportation to attend medical appointments. The manufacturer was not contacted. The contact had not experienced a failure.

As the car was driving the engine stopped. Is is on par with their 78C Recall for Jeep Grand Cherokee 4xe. The car as noted by the recall is unsafe to drive after an issue has presented relating to the recall 78c. Stellantis refuses to start an early lease termination.

The rear trunk opening while the vehicle is in motion The vehicle shutting down while driving at speeds over 40 mph, failing to recognize that it is moving The radio and infotainment system freezing for days at a time The vehicle frequently dying and becoming completely inoperable Situations where the vehicle cannot be jump-started because it sparks, while all doors remain locked, leaving me with no way to access the car The car showing different & random amounts of fuel levels in the vehicle. None of which are accurate. It will show a half full tank with 157 miles left and within 10 minutes it then says I have a full tank with 342 miles left & it continues to change inaccurately.

The vehicle has now experienced two complete electronic system failures while driving at approximately 45 miles per hour. During both events, all dashboard warning lights illuminated, and I lost power steering and brake assist. The engine remained running during the failure, but vehicle control systems were disabled. The first repair was documented as a disconnected electrical component, but the same full failure has occurred again. I consider this a serious safety defect, and I do not feel safe operating the vehicle

Nothing has malfunctioned yet, but this recall has been outstanding since November, 2025, and today is the last day of February, 2026. No remedy is available and its been four months.

I am submitting this complaint because my vehicle’s driver seat has a dangerous and unpredictable defect that creates an immediate safety hazard. While the vehicle is in motion, the driver’s seat will suddenly and randomly move forward without warning, pushing the driver into the steering wheel and crushing the leg and footwell area. This is not a minor adjustment issue—it is a sudden mechanical movement that physically forces the driver into an unsafe position while actively operating the vehicle. This has occurred at highway speeds and in heavy traffic, which makes the situation extremely alarming. When the seat unexpectedly moves forward, the driver is forced closer to the steering wheel, restricting movement and making it difficult to properly steer, brake, or maintain control of the vehicle. In those moments, the driver’s ability to safely operate the vehicle is compromised. The only way we have been able to stop the seat from continuing to move forward is to perform an emergency maneuver, pull the vehicle over, completely shut the vehicle off, and restart it in order to reset the system. Until the vehicle is fully turned off and restarted, the seat will not return to its normal position. The vehicle has been taken to the dealership twice after the check engine light came on. Each time, we were told the light was being triggered by the “comfort seat module.” However, despite the system indicating an issue with the comfort seat module, the dealership stated they could not find any problems with the seat or the module itself. This situation is extremely frightening and dangerous. A driver being physically forced forward into the steering wheel while traveling at highway speeds creates a serious risk of losing control of the vehicle. This defect puts not only the occupants of the vehicle at risk, but also other motorists and pedestrians sharing the roadway. This issue needs to be investigated before someone is seriously injured or worse. No driver should have

The above checked AND Visibility Wiper and Auto Emergency Braking lights come on occasionally for no reason while driving The touchscreen can get very hot and go blank at times The Electric battery is not able to be utilized in cold or hot outdoor temperatures The heating system on highest temp occasionally blows cool air -not warm/hot The engine light came on last week and the electrical power system will not engage even with full charge

So we where never notified of the recalls on are vehicle, we found out for are selves. Dealership never notified us of them at the last oil change, and now we are trying to get out of the vehicle

My 2024 grand jeep Cherokee 4xe was purchased brand new in 2025. Since then it was been in the shop on numerous occasions. Recalls with no remedies. The car lost power on the interstate with my child in the car. This is going to cause death or serious injury. This car needs to be purchased back by Jeep. I am paying on a loan for an undriveable car at no fault of my own. I was told by the car salesman that this vehicle was in great condition. They knew the issues when selling me the car late last year.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal stopped responding while depressed. The contact shifted to neutral(N) and back into drive(D) for the vehicle to return to normal functionality. Additionally, the transmission was not shifting properly. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 12,000.

While driving down the road on the highway, the hood randomly popped open, engaging the emergency breaking system extremely harshly. Then the vehicle was unable to shift back into gear. Reported problem to dealer and no codes shown for the incident. Jeep (FCA/Stelantis) potentially had the system like Volkswagen when it knows it took it up to the diagnostic system to not show codes were an injury or something serious could’ve happened. Warning indicator lights, and all kinds of indicators were going off in the vehicle at the time of incident, but not the very next day from the dealership plugged it into the system.

I have a 2024 Jeep Grand Cherokee that I purchased July 19, 2024.I started having operational problems with the vehicle within two months. The car was in and out of the dealership five times through Nov. 2025. Each time the problem was verified by the service department and documented as such, including an incident of the engine shutting down when entering the expressway. I filed a lemon law claim September 2025, and settled December 2025. However, no reimbursement has been received. On Feb. 15, 2026, my car shut down completely as I was exiting a belt driven car wash, resulting in crashes of two vehicles in back of me. I had no control of shifting gears to move forward.

While reversing on a snowy day the wheels proceeded to spin when the reverse sensors activated the brake system which resulted in damage to the rotor and breaks in the brake caliper resulting in tire failure and then suspension damage.

Subject: Formal Complaint and Request for Escalation – 2024 Jeep Grand Cherokee 4xe Trailhawk – VIN [XXX] Good Day, I am formally requesting an immediate engineering review and reconsideration of the denial of warranty coverage for my 2024 Jeep Grand Cherokee 4xe Trailhawk, VIN #[XXX], currently with approximately 3,012 miles. I believe a serious error and injustice has occurred regarding the diagnosis and classification of this vehicle’s failure as “weather related.” This conclusion appears arbitrary and unsupported by any documented root cause analysis, engineering findings, or formal repair report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1 Drive train and is available for inspection. 2 Vehicle stops and will not move, in traffic. 3 Unknown reproduced but happened twice. 4 Yes, Dealership. 5 No Messages or lamps were displayed.

I had just got in and started my Jeep and noticed the ABS light and Brake light was on, so I went straight to the dealer and the abs had an internal failure and has to be replaced.

This complaint is being filed as an update to prior NHTSA complaints regarding the same vehicle and Recall 78C. The issues described below remain unresolved. My vehicle is subject to Recall 78C, which warns of a defect that may result in catastrophic engine failure due to an engine block casting issue. The recall was issued approximately 90 days ago, and the status remains listed as “remedy under development,” with no repair available and no timeline provided. Since the recall was issued, I have contacted Stellantis three separate times in writing requesting: confirmation whether the vehicle is considered safe to operate while the recall remains open, and transportation accommodation while no remedy exists. None of these emails have received a response. I also contacted two authorized Jeep dealerships seeking transportation assistance. Both initially stated they do not provide loaner vehicles and are not required to follow corporate directives. Both later stated loaner vehicles do exist but were unavailable and subject to a waitlist; however, neither dealership took my information or placed me on a waitlist, nor provided any follow-up. No meaningful transportation accommodation has been provided. I have been advised only that rental reimbursement may be available, which does not prevent continued operation of the vehicle. As a result, I am being forced to continue driving a vehicle under an active safety recall that explicitly warns of possible catastrophic engine failure, without a remedy, without a timeline, and without alternative transportation. This complaint is submitted to document the prolonged lack of a remedy, manufacturer non-response to repeated safety inquiries, failure to provide interim accommodation, and continued requirement that I operate the recalled vehicle.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his son was driving 50 MPH on the expressway in subzero temperatures, the vehicle started to shake abnormally. The driver pulled over and noticed oil on the undercarriage of the vehicle. The driver waited for three hours in hazardous weather for tow truck assistance. The vehicle was towed to an independent mechanic who determined that the PCV valve had frozen and referred the contact to the local dealer for assistance. The vehicle was towed to the local dealer, but the dealer was closed. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and determined there was no warranty coverage on the vehicle for the failure. No assistance was provided. The failure mileage was approximately 100,000.

The contact owns a 2024 Jeep Grand Cherokee. The contact was informed by the dealer that the VIN was associated with NHTSA Campaign Number: 25V766000 (Engine); however, parts were not yet available. The dealer confirmed that the recall repair could not be completed due to parts unavailability. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Component Failure: This vehicle has suffered a recurring "Loss of Motive Power" (LMP) while in motion. On [XXX], for the third time, the internal combustion engine shut off completely while the vehicle was being driven in traffic. The vehicle is available for inspection upon request. Safety Risk: This incident occurred on a public road in New York during a severe winter storm with over a foot of snow on the ground. There were two children in the vehicle. The sudden loss of propulsion in heavy traffic and hazardous weather conditions created an immediate risk of a rear-end collision and left my family stranded without power or heat in freezing temperatures. Confirmation & Inspection: This is a documented, repeat failure. The manufacturer has confirmed the defect previously and even reimbursed me for a prior repair attempt. However, the issue remains unresolved. The vehicle was inspected by an authorized Jeep dealer during previous failures, but the "remedy" provided was ineffective. I am currently awaiting a new inspection for this third occurrence. Symptoms & Warnings: Prior to the total engine shutdown, the Malfunction Indicator Lamp (MIL) illuminated on the dashboard. In previous instances, the manufacturer cited software errors or internal contamination as the cause. I suspect this is related to existing NHTSA Recall 25V-766 (Engine Sand Contamination) or Recall 25V-710 (Hybrid Control Software Failure). Additional Context: Despite the life-threatening nature of this repeat defect, the local dealership refused to provide a loaner vehicle, and the manufacturer (Jeep Wave) is refusing to fully cover the cost of a rental vehicle. I am currently paying out-of-pocket interest on delayed reimbursements from the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reference prior recall 68C/NHTSA 25V-741. Had Jeep serviced for this recall. Was advised the vehicle passed the software update. Noticing that when the vehicle is in Electric mode there is a loss of power when the % range is at the halfway mark. This was a prior issue as well with recall, 73C/NHTSA 25V-576. No point in taking me to a Jeep dealership to review. They will not do anything unless there is a specific software associated with the issue. Wanted to make note that the issue per my personal vehicle does not appear to be resolved. There is no public correspondence as to what Jeep is rectifying with the battery manufacture. Reporting that this continues to be a dangerous issue.

I am submitting a safety complaint regarding my 2024 Jeep Grand Cherokee 4xe (plug-in hybrid), VIN: 1C4RJYB69RC714841, due to repeated loss of propulsion events while driving, including during highway merging. On multiple occasions, the vehicle has: Shifted into neutral without any driver input and failed to accelerate while merging onto a highway, behaving as though it was stuck in a gear or in a protective failsafe state Most recently, while accelerating onto a highway, the vehicle would not respond to the accelerator pedal, forcing me to pull off the roadway. I had to place the vehicle into Park, wait briefly, and then resume driving in order to restore propulsion. Twice i had to perform this on the on ramp. Very dangerous! These are the most recent incidents that have occurred, but the issue has happened at least half a dozen times before. Only now, more often. While driving in Hybrid mode (on January 17th, 18th with my daughter present; also occurred on Jan 22 (after leaving Jeep dealer and having performed TCM & PCM updates), Jan. 23 & 24) With the hybrid battery depleted (normal operating condition) With no warning lights, alerts, or messages displayed before or during the events The vehicle was taken to an authorized Jeep dealership (Safford Brown in Sterling, VA), where PCM and TCM software updates were completed, and the dealer reported “no issues found.” Despite this, the loss of propulsion issue has continued to occur. This condition presents a serious safety risk, particularly during highway merging and acceleration, where the inability to accelerate could result in a collision. The issue appears to be intermittent and does not consistently trigger fault codes or warning indicators. I am requesting that NHTSA review this issue for potential investigation, as it involves unexpected loss of drive power while the vehicle is in motion. Thank you for your attention to this matter. Sincerely, Danette Spruston

When on a hill with the electric being depleted under 8% the vehicles don’t know what to do for power an rolled back with no power forward even when attempting to accelerate causing potential collision with vehicle on the rear. Vehicle manufacturer refuses to service vehicle due to ongoing litigation and known problem.

The vehicle is a leased 2024 Jeep Grand Cherokee that was taken out of service due to two manufacturer safety recalls. The dealership retained possession of the vehicle for approximately eight (8) days to complete recall-related repairs. During this period, the vehicle was not safe to operate and no loaner vehicle or alternate transportation was provided. The dealership instructed us to obtain a rental vehicle, stating verbally that it would be covered. Relying on this instruction, we incurred rental and transportation expenses. After returning the rental, we were forced to rely on other private transportation, including Uber, solely because the recalled vehicle remained unavailable. Despite the vehicle being disabled due to manufacturer safety recalls, the manufacturer has refused to fully reimburse these transportation costs. Throughout this period, we continued to pay our monthly lease payment in full and had no reasonable means of transportation. The vehicle has now been returned. This complaint is submitted to document the handling of safety recall repairs that resulted in extended loss of use, lack of alternate transportation, and out-of-pocket expenses borne by the consumer due to a manufacturer safety defect.

On 01/08/2026, while driving approximately 55 mph in Scottsdale, Arizona, the sunroof glass on my 2024 Jeep Grand Cherokee suddenly fractured and shattered upward without any known external impact. Ambient temperature was approximately 40-45°F and cabin heat was set to approximately 80°F. There was no rock strike, chip, crater, or starburst impact point observed. The fracture appears to originate in the center of the sunroof panel. Vehicle mileage was approximately 21,924 miles at the time. No crash occurred, but the sudden glass failure created a safety hazard and driver distraction at highway speed and required immediate repair. The vehicle was inspected at Chapman Dodge Scottsdale (Repair Order 7444177). The area service representative denied warranty coverage and attributed it to “impact,” stating the glass can bow upward due to cabin pressure from HVAC, despite no identifiable impact point being documented. I am reporting this as a potential safety defect involving unexpected sunroof glass failure.

See attached document for complaint. Safety Recall 68C / NHTSA 25V-741- High-Voltage Battery Fire Risk On or about November 6, 2025, FCA issued Safety Recall 68C / NHTSA 25V-741, advising owners of a high-voltage battery fire risk. The recall notice explicitly states: • "A vehicle fire can result in increased risk of occupant injury and injury to persons outside the vehicle." • "Owners are advised to refrain from recharging." • "FC~ US is advising owners to park away from structures or other vehicles until the remedy is obtained." • "The remedy for this condition is not currently available." These instructions effectively prohibit safe and normal use of a plug-in hybrid vehicle and raise serious concerns regarding public safety and property risk. Page 1 of 4 Dealer Visit and Lack of Remedy On December 3, 2025, I presented t he vehicle to an authorized Jeep dealer: Bob Johnson Chrysler Dodge Jeep Ram - Watertown 18712 US-11, Watertown, NY 13601 Phone: (315) 965-8072 Contact: John (Service Manager) The dealer confirmed that no repair remedy existed at that time. I requested a formal repair order documenting the visit and recall status; however, the dealer refused to provide a repair order, instead offering only a coverage report indicating the recall as active with "Parts not available." Despite my explanation that documentation was required under New York State law, the dealer declined to issue a repair order. Manufacturer Contact Issues On December 3, 2025, I attempted to contact Jeep Cares to open a warranty or recall case. On two occasions, my calls were disconnected. A case was event ua lly opened: • Jeep Case Number: [XXX] I was later notified around December 24, 2025 t hat a potential remedy might be available involving a software reflash and possible high-voltage battery replacement. On December 29, 2025, I contacted t he dealer to schedule service. The earl iest available appointment was January 14, 2026, despite explaining the seriousness of the fire risk and safety warnings. Additional Recall: Safety Recall 78C / NHTSA 25V-766 - Engine Fire Risk On January 4, 2026, I received notice of a second reca ll affecting this vehicle: Safety Recall 78C / NHTSA 25V-766 - 2.0L Engine Fire Risk This recall stat es: • "A vehicle fire can result in increased risk of occupant injury and injury to persons outside the vehicle as well as property damage." • "A loss of drive power may result in a vehicle crash without prior warning." • " The remedy for this condition is not currently available." Page 2 of 4 This second unresolved fire-related recall compounds t he safety risk and further limits the vehicle's safe operation. Safety Impact Due to these recalls: • The vehicle cannot be safely charged. • The vehicle cannot be safely parked near structures or other vehicles. • The vehicle presents a documented fire risk to occupants and the public. • The vehicle has been effectively out of service for more than 30 days. The vehicle is primarily driven by my pregnant wife, who no longer feels safe operating or parking the vehicle under these conditions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2024 Jeep Grand Cherokee 4xE has been at the dealership service center since [Date] due to the recall identified as NHTSA Campaign 25V766000. The component involved is the engine, which is still installed in the vehicle and available for inspection upon request. The recall notice states that debris inside the engine may cause engine failure, resulting in loss of drive power or an engine compartment fire. Safety Risk: This issue puts my safety and the safety of others at risk because the vehicle could lose power while driving or catch fire unexpectedly. Confirmation of Problem: The problem has been confirmed by the dealership, and they advised that the remedy is still under development. Inspection: The vehicle has been inspected by the manufacturer’s authorized service center, but no repairs have been performed because there is no available solution. Warning Signs: There were no warning lamps or messages prior to the recall notice. I proactively brought the vehicle in after learning about the recall. Current Situation: I have been without my primary vehicle for an extended period and am currently in a rental provided by Jeep. However, I have received no timeline for a fix, nor any indication if Jeep will replace or buy back the vehicle. This indefinite delay is unacceptable given the severity of the safety risk.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at 35 MPH, the vehicle stalled. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine). The local dealer was contacted several times and confirmed that the part for the recall repair was on back order. The vehicle was not diagnosed or repaired. The manufacturer was contacted by email, but there was no response. The failure mileage was approximately 9,500.

Vehicle is a 2024 Jeep Grand Cherokee 4xe (PHEV) subject to Safety Recall 78C (25V-766), issued November 2025. The recall states the engine may be contaminated with sand from the casting process, which can cause catastrophic engine failure, vehicle fire, and unexpected unrecoverable loss of propulsion. No remedy has been developed or made available by the manufacturer as of April 2026 — more than five months after the recall was issued. The manufacturer has confirmed in writing that an active stop-sale and stop-production order is in effect on all affected 4xe models due to this unresolved defect. Despite this, the manufacturer has simultaneously deemed the vehicle "operable" and denied a buyback request, requiring the consumer to remain in possession of a vehicle that cannot legally be sold due to its unresolved safety status. The manufacturer's written target window for the remedy was February–March 2026. That window has passed with no repair available and no updated timeline provided. The consumer has been without full use of the vehicle since January 2026 and has been paying out of pocket for rental transportation. The defect has not been confirmed by a dealer because no remedy exists for dealers to perform. No crash, fire, or injury has occurred, but the consumer has chosen not to operate the vehicle due to the known fire and catastrophic failure risk documented in the recall notice itself.

Vehicle battery(s) consistently fail. Batteries have already been replaced once but they persist to fail especially if the vehicle sits for 1-2 days. This causes the vehicle to either not start at all, or starts, but then fails when you attempt to restart, once at your destination, leaving you stranded. No warnings. This was reported to the dealer when it originally occurred. Apparently there is a wide spread issue with this year vehicle due to a parasitic drain on the batteries from the vehicles electronics. Original issue was 01/01/2026 and again on 04/09/2026.

Avis rented me this car with an active safety recall. The key fob even had a small sticker on it that had "Safety Recall" handwritten on it, indicating they were aware there was an active safety recall (these things are literally lighting on fire) -- and put me and my family's lives at risk. This is a flagrant violation of the Raechel and Jacqueline Houck Safe Rental Car Act. They refused to fully refund me for this glaring breach in safety.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). However, the part to do the recall repair for the engine was not yet available. The contact stated that while driving into a parking space, the contact switched the gear knob from drive(D) to park(P) and the vehicle stalled. No warning lights were illuminated. The vehicle restarted. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer's number was an automated recording, and an error message was provided. The failure mileage was approximately 12,900.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the vehicle was inspected, and the contact was made aware of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE). The vehicle was taken to the dealer; however, the contact was informed by the dealer that parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle lost motive power. The contact was unable to park in the garage. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine). The local dealer was contacted and confirmed that the part for the recall repair was on backorder. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed the recall status. The failure mileage was approximately 25,000.

The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.