2021 Jeep Renegade Air Bags & Restraints Problems

I’m reporting Suspicious activity: Inaccurate Vehicle Service Records Reported by Flagship Chrysler Bayamón. Every time my Jeep Renegade, VIN [XXX] , has been serviced by Flagship Chrysler Bayamón—four times in total—the information reported to Carfax has been inaccurate : 1. 12/02/2023 - 12/05/2023: Right front seat buckle replaced under warranty. Invoice [XXX].  Per carfax report dated 07/02/2025 vehicle serviced “tire condition and pressure checked”. 2. 12/21/2024: Oil and filter changed, maintenance inspection performed, and motor care product applied. Invoice [XXX]. Per carfax report dated 07/02/2025 vehicle serviced “Oil and filter changed” and “tire condition and pressure checked”. 3. 06/30/2025: Oil and filter changed, maintenance inspection performed. RO number [XXX]. Per carfax report dated 07/02/2025 vehicle serviced “Oil and filter changed” and “tire condition and pressure checked”. 4. 07/01/2025: Safety recall; seat belt buckle switch connector repaired. Not available in carfax report dated 07/02/2025.   This ongoing lack of accuracy and transparency is not only suspicious, but it also directly impacts my vehicle’s value and reliability. As the owner, I have always gone above and beyond to keep my Jeep properly maintained, and I expect that commitment to be reflected in official service records. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The right side seat belt connector failed and I was unable to take the seat belt off, which is a safety hazard. I went to a local independent repair garage where 3 mechanics were unable to disconnect the belt from the buckle. In 4/4/2025 I took the car to Sullivan Nissan, Plymouth, MA where I bought the car. I was told that I needed a new seat belt buckle and it is not covered under the Jeep warranty. The car has 20, 120 miles on it.

I have an active recall on my 2021 Jeep Renegade. I have made numerous attempts to get this vehicle in since recall was made public. Every excuse under the sun from dealerships in the St. Louis area. From we don't do recall work on weekends, to we are only allowed to order so many parts, we have to put you on a waiting list. Or I am out of a car for hours possibly days? I called the corporate number to Stellantis and they actually hung up on me. I work lots of hours, I as a paying customer should be catered to. I need this repair done when its convenient for me as I have a job and work a crazy schedule

The contact owned a 2021 Jeep Renegade. The contact stated that while driving on the highway at 25 MPH when another vehicle crashed into the rear at an unknown high rate of speed. The passenger side bumper edge was damaged as well as the rear passenger side door. The contact vehicle was propelled 6 meters forward as a result of the crash. The air bags did not deploy. The vehicle was towed to a local dealer, where the vehicle was diagnosed and the contact was advised that the vehicle was a total loss. No warning lights had illuminated. A police report was filed. The vehicle was destroyed. The contact was the only individual present and injured in the vehicle, she was seated in the driver's seat. There were no other injuries reported. The contact received injuries to her back, neck, and foot that required medical attention. The contact related the failure to NHTSA Campaign Number: 24V510000 (AIR BAGS, SEAT BELT). The manufacturer was not notified of the failure. The approximate failure mileage was 21,500.

The contact owns a 2021 Jeep Renegade. The contact stated while driving at an undisclosed speed, the airbag warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the front driver's airbag module needed to be replaced. The vehicle was not repaired. The contact was informed that the part to complete the repair was on backorder. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,461.

On [XXX] my 2021 Jeep Renegade 4x4 VIN [XXX] was struck from the rear by another vehicle. My vehicle was stopped at a traffic light in Columbus, Ohio. My vehicles air bags did not deploy. The other vehicles air bags did deploy. The Sheriff Office did make mention of this during the traffic Report writing process. (REF: Traffic Accident Report #[XXX]: Franklin County Ohio Sheriff Office) . The driver, myself sustained injuries. Medical intervention was sought. Casualty Insurance Claim was filed. Vehicle repairs were performed. No warning lamps. messages or other symptoms occurred related to the air bags prior to or subsequent to this accident. Not until Owner, myself received the Safety Recall Notice 82B/NHTSA 24V-510 on 08/31/2024 was I made aware of any defect related to the motor vehicles safety, malfunctioning, or non-functioning. Given the event and the related non-deployment of the air bags, injuries sustained and which appears to be consistent with this Safety Recall Notice I would like this to go on record. The vehicle was taken to the Dealership for Safety Recall remedy/repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)