2021 Jeep Renegade Complaint Log

Radio screen completely back. Including no rear backup camera.

The fuel line was rubbing against another pipe between the engine and firewall, causing it to leak, spraying gas all over the engine including the exhaust. In my opinion if this hadn’t happened in traffic where you could smell it but on the interstate I hate to think what may have happened. I’ve looked on the jeep renegade forums and there seems to be other people who have experienced the same problem. The fuel line was replaced at 47000 and I’m wondering if I should expect the same thing to happen at around 94000 miles.

The infotainment system in my 2021 Jeep Renegade has failed and was diagnosed by an authorized Jeep dealership as an infotainment (info center) failure. The display frequently blacks out, shows lines, and becomes distorted, preventing access to essential vehicle controls including navigation, climate control, and radio functions. More critically, the backup camera randomly activates while the vehicle is in drive, causing the screen to unexpectedly switch from the normal driving display to the rear‑view camera. This occurs while driving forward and creates driver distraction and confusion. To correct the issue, I must pull over, turn the vehicle off completely, and restart it. Additionally, when the backup camera does appear, the distance guidance is unreliable and does not consistently display accurate spacing, increasing the risk of collision. This defect interferes with driver visibility, situational awareness, and safe operation of the vehicle. The malfunction occurs unpredictably and represents a serious safety concern. The manufacturer has been unable to repair the issue due to unavailable parts, and multiple vehicles are reportedly affected.

I am submitting a safety complaint regarding my 2021 Jeep Renegade. In cold weather, the driver’s door will not latch shut and can open by itself while driving. The door may appear closed but fails to remain secured, creating a significant safety risk. An authorized Jeep dealership inspected the vehicle and confirmed moisture intrusion affecting the latch and release cable. They recommended replacement with updated components. This failure aligns with Stellantis Technical Service Bulletin (TSB) 75567, which addresses latch issues. I have opened a case with Stellantis (case #95335285) and have repeatedly sought resolution. However, I have been unable to obtain help or speak with a case manager, leaving the issue unresolved. No repair has been performed yet. Since a door that does not remain closed is a serious safety risk, I am requesting NHTSA’s assistance in reviewing this safety concern. Thank you for your attention.

Head unit for the radio has gone blank. Soft and battery reset did not restore function. Unable to use back up camera.

Uconnect screen shows shows ghost images, intermittent white and black vertical lines and fades to black after starting the vehicle.

The automatic engine stop/start feature failed and engine would not stop running. Had to remove fuse to the electric fuel pump, after about 1 minute engine shutdown. My concern is what if while driving and system fails and engine does shut down , that is a dangerous situation. I know I am reporting that engine would not shut down but if a failure occurs and engine shuts down. System should be anylized. For possible failures.

I drive the 2021 Jeep Renegade SUV and out of the blue my touchscreen just went out. The radio still works but the screen stopped working for no reason. This is huge outage endangers the public when backing up because I can't see anything on the screen when reversing. That's where the backup camera shows people or objects that might be behind my vehicle. I can't control features like the AC, Heat, GPS and other features associated with the touchscreen. This is dangerous outage that should be recalled and fixed by the manufacturer.

The car will all of a sudden have light started flashing and then it will stop going.

I drive a 2021 Jeep Renegade. The android screen that controls all the app AND the backup camera keeps going out. I see replacements on Amazon for around 150-200$ but of course I do not know how to install such things. All the dealers I contact want up to $2,000.00!!! to repair it AND want a $250.00 up front diagnostic fee. Simply robbery if you ask me. This feature on this vehicle is very important to the safety of the car. I have been on Jeep's Forum and see Many, many others are having the same issue. This should be a recall issue and Jeep should fit the bill.

Fuel line bundle - dealership said its corroded it’s only a 2021 with no prior damage.

I started having a problem with my air conditioner. I had to get my car serviced for an oil change and had an AC check. I was told that the reservoir was totally dry and it shouldn't be because it is a sealed system. It should be like the oil & just get dirty. The mechanic said I have to get a ridiculous procedure before they can even tell what the problem is where they add freeone to see what is going on and then take it back out and then I will have additional charges for the actual problem. Just to check is almost 500.00. He told me he has been seeing this lately. I wonder if others have experienced this because I understand Chrysler is making jeeps now and I haven't heard anything good. What does it take to constitute a recall?

I’m reporting Suspicious activity: Inaccurate Vehicle Service Records Reported by Flagship Chrysler Bayamón. Every time my Jeep Renegade, VIN [XXX] , has been serviced by Flagship Chrysler Bayamón—four times in total—the information reported to Carfax has been inaccurate : 1. 12/02/2023 - 12/05/2023: Right front seat buckle replaced under warranty. Invoice [XXX].  Per carfax report dated 07/02/2025 vehicle serviced “tire condition and pressure checked”. 2. 12/21/2024: Oil and filter changed, maintenance inspection performed, and motor care product applied. Invoice [XXX]. Per carfax report dated 07/02/2025 vehicle serviced “Oil and filter changed” and “tire condition and pressure checked”. 3. 06/30/2025: Oil and filter changed, maintenance inspection performed. RO number [XXX]. Per carfax report dated 07/02/2025 vehicle serviced “Oil and filter changed” and “tire condition and pressure checked”. 4. 07/01/2025: Safety recall; seat belt buckle switch connector repaired. Not available in carfax report dated 07/02/2025.   This ongoing lack of accuracy and transparency is not only suspicious, but it also directly impacts my vehicle’s value and reliability. As the owner, I have always gone above and beyond to keep my Jeep properly maintained, and I expect that commitment to be reflected in official service records. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Screen display does not work. Very pervasive for these vehicles. Does not allow for using the backup camera..safety issue...also affects hands free phone requirements

Sunroof got stuck open and when inspected at a body shop it was found to have several broken parts inside the mechanism. Sunroof was rarely used and was not handled roughly ever. No warning was given that the sunroof was broken or needing attention until it completely malfunctioned. It is apparent this has been an expensive and recurring problem with Jeep Renegades for others as well.

The radio screen is not working properly, it has lines going through it and goes blank which renders the navigation system and backup camera useless. The other components to the radio as well as temperature control is useless due to this issue as well. Please recall since many jeep renegade customers experience this same issue and we need this to be recalled.

The right side seat belt connector failed and I was unable to take the seat belt off, which is a safety hazard. I went to a local independent repair garage where 3 mechanics were unable to disconnect the belt from the buckle. In 4/4/2025 I took the car to Sullivan Nissan, Plymouth, MA where I bought the car. I was told that I needed a new seat belt buckle and it is not covered under the Jeep warranty. The car has 20, 120 miles on it.

The radio screen has failed, it sometimes comes on, then goes black. Not allowing the backup camera to be accessed or any of the climate features or hands free features. UNKNOWN to other questions.

The screen for the control panel is going out. I have researched online and at least 100 other people are having the same issue. This screen plays a big part in the safety features available on the vehicle. I believe that Jeep should look further into this issue. If it were one or two vehicles, yes, that's isolated. The fact remains s that is an issue that begins at the factory.

The digital display control screen fades in and out randomly and without warning and at times it just goes black to just reappear as random as it dissipates. It started doing this in February 2025 a couple times a week and as time has went on the incidences have increased to daily. (as of writing this, 4/3/25) Numerous times, the screen fades out during backing up while I'm using the back-up camera. Almost every setting is within this display system so virtually everything is useless including hands free navigation, resetting the clock, and heated seats and wheel. I had the heated seats and wheel on automatic with all starts. I realized if I didn't turn the automatic off while the screen was on, I might be driving around in July with heated seats and steering wheel and no way to shut it off.

I am writing to file a formal safety complaint regarding my 2021 Jeep Renegade, which has been experiencing sudden, unprovoked automatic braking for almost a year. The issue began in Spring [Year], and over the past two months, it has become significantly more frequent. The vehicle brakes sharply on its own even when there are no obstacles, cars, or objects in front of us. This happens at normal driving speeds and creates a serious risk of rear-end collisions—especially dangerous on highways. We have a baby, and this malfunction has put our family in frightening situations multiple times. We’ve brought the vehicle to the dealer and service center several times, but they claim no error code shows up, so no repair is made. The car is currently at the service center again, and still no resolution. We’ve also requested assistance from our Jeep case manager, but no effective action has been taken. There are additional issues such as: •The door locks stop working after it rains, requiring us to use the physical key in the door. •The sunroof stopped working, even though it was replaced two years ago (this is currently being addressed, but remains part of the larger reliability concern). This automatic braking issue is the most urgent concern. The car is not safe to drive, and the lack of response from Jeep is deeply troubling. Please let me know if further information, service records, or documentation is needed.

All of my warning/service lights came on, my car wouldn’t accelerate, one of the warning lights said it had to be in stop to brake and start, my dash won’t light up which shows my fuel levels, other info. My car stopped in traffic completely, I had you out my four ways on, hit the start/stop button. It was so scary!

Uconnect system/radio screen visually not working appropriately. Gets glitchy lines and will go black. Flip upside down. And blurr together. Screen will respond to touch even when not visually able to see anything. This will happen at random even when using back up cameras which is dangerous will go completely black when trying to use screen in any way. No damage to screen. Car is 2021 should not be having issues with screen already this is a safety hazard especially because using backup camera screen goes completely black.

The rear driver side brake light, turn signal, and parking brake light, come and go as they please. Some days will work correctly and some days will not. I did read of a recall and my vin number is not on that list. But it has been acting like short in the wiring for over 6 months now.

Driving my jeep to work and a bunch of warning lights come on - air bag, power steering, camera, front collision detection, abs system, parking brake, etc. I also lose power steering. Mechanic cannot find cause and all modules appear to be working - codes clear and return after about 30 miles of driving. Car isn't safe to drive and has been in the shop for 11 weeks with no answers. It is about to come back to sit in my driveway - and I will have to continue to make payments on a car that isn't drivable and may never be again. Since electrical issues seem to be prevalent with the vehicle - there should be a recall to protect driver safety.

My Uconnect touch screen went blank can’t use the back up camera or radio

I have an active recall on my 2021 Jeep Renegade. I have made numerous attempts to get this vehicle in since recall was made public. Every excuse under the sun from dealerships in the St. Louis area. From we don't do recall work on weekends, to we are only allowed to order so many parts, we have to put you on a waiting list. Or I am out of a car for hours possibly days? I called the corporate number to Stellantis and they actually hung up on me. I work lots of hours, I as a paying customer should be catered to. I need this repair done when its convenient for me as I have a job and work a crazy schedule

The radio screen is not working properly it fuzzes up I can't use my backup camera it's a well-known issue on the jeep forum and many other forums. Perfect helps me control a lot of my safety features in which I can't get into because it's not working properly my car is not even 3 years old yet and as far as I've seen other

The touchscreen stopped working. I cant change monitor the temperature of the car, use the back up sensor and other things.

Service air bag light has been on about 2 weeks. Tried to unlock car with key fob today. 8/6/2024. Wouldn't work so I replaced the fob battery. Nothing will work on car now. Won't start, can't manually unlock back doors.Couldn't get it in neutral to get on flatbed tow truck. Dealership said it'll be at least 2days before they can look at it. Said there's a recall but no remedy/ parts to be able to fix. Now I have no transportation. And they have no loner car to give me. Worked fine yesterday . Been parked in my driveway.

The contact owned a 2021 Jeep Renegade. The contact stated that while driving on the highway at 25 MPH when another vehicle crashed into the rear at an unknown high rate of speed. The passenger side bumper edge was damaged as well as the rear passenger side door. The contact vehicle was propelled 6 meters forward as a result of the crash. The air bags did not deploy. The vehicle was towed to a local dealer, where the vehicle was diagnosed and the contact was advised that the vehicle was a total loss. No warning lights had illuminated. A police report was filed. The vehicle was destroyed. The contact was the only individual present and injured in the vehicle, she was seated in the driver's seat. There were no other injuries reported. The contact received injuries to her back, neck, and foot that required medical attention. The contact related the failure to NHTSA Campaign Number: 24V510000 (AIR BAGS, SEAT BELT). The manufacturer was not notified of the failure. The approximate failure mileage was 21,500.

The contact owns a 2021 Jeep Renegade. The contact stated that while the vehicle was at the dealer for a tire replacement appointment, the contact was informed that twenty of the lug bolts had become swollen. The contact was informed that the lug bolts needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 36,000.

The contact owned a 2021 Jeep Renegade. The contact stated that while driving approximately 40 mph around a curve, the steering wheel went straight, and she attempted to correct it. The lane departure warning with lane keep assist engaged and began to beep and took control of the vehicle. The vehicle fishtailed, crossed the lane,  the driver lost control, and crashed into a ditch. The vehicle flipped on its side. The driver-side and passenger-side air bags were deployed. The driver was wearing a seat belt, but her head smashed through the passenger side window. The driver sustained a concussion, and medical attention was provided. There was no reported fire. A police report was filed. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 40,000. The vehicle was deemed a total loss by the insurance company.

We experienced an electrical failure while driving the Jeep Renegade. We had no power or brakes and multiple warning lights were flashing on the dashboard. Fortunately, we were able to pull into a business parking lot and stopped by running into a snow berm. We could not stop the engine and tried many times to turn the engine off during the 3 hours we waited for a tow truck. We were finally able to turn off the engine and drove it to the local Ford dealership with the tow truck following us. We went to the dealer the following morning and the customer service rep started the engine and experienced the same problem. He was unable to stop the engine. He said it could take up to a month for repairs since they only have one Jeep mechanic. I drove it the previous day on a 120 mile trip and traveled on I-75. It could have been deadly if the car failed on that busy Interstate.

I submitted a report about this vehicle on December 4, 2023 (11558276) because the mechanic thought the computer chip failed on this vehicle that had less than 25,000 miles. After waiting 6 weeks for a new chip, the mechanic test drove the car and experienced the same problem. He took the front bumper off and discovered a wire that had the covering worn off. Once this was repaired, it seems to run OK. However, my concern is what caused this wire to become exposed? Is there a defect in the design or sloppy manufacturing? I want to make sure that someone outside of Jeep is aware of this problem.

The UConnect screen has not worked properly on the vehicle since September 2023. Initially the screen would be black or have lines through it when the temperature outside the vehicle was above 80 degrees and during daytime hours. Now the screen is black at all times. The vehicle is available for inspection upon request. The screen is the only way to control numerous functions including the radio, climate control, backup camera, speaker settings throughout the vehicle, and basic vehicle settings such as time, etc. The problem has been reproduced and confirmed by the dealer as well as numerous other individuals who own the same vehicle make and model. Jeep states that the issue is not covered under the warranty, although the inability to use the features listed above poses a safety issue while operating the vehicle. There were no warning lamps, messages, or other symptoms of the problem prior to the failure.

The contact owns a 2021 Jeep Renegade. The contact stated while driving at an undisclosed speed, the airbag warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the front driver's airbag module needed to be replaced. The vehicle was not repaired. The contact was informed that the part to complete the repair was on backorder. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,461.

The radios in these jeep not fair mine start glitching then went out last year can’t afford to fix it there are a lot complaints about radio screens not fair then ur warranty expired cost thousands to fix can’t use nothing camera heated seats nothing this is a problem need to be recalled immediately very unsatisfied with Jeep horrible truck just not fair

Air Conditioning Failed Dangerous driving conditions due to overheated Driver in hot weather. Spent over $200 at Briggs Firestone to inspect AC does not work. With mileage at 46,000 miles, they told me to take back to dealer, which is John L Sullivan. I took it back to John L Sullivan, they did not want to help, they wanted my money.

The contact owned a 2021 Jeep Renegade. The contact stated that while driving approximately 70 MPH, the transmission erroneously shifted into the neutral, causing the vehicle to abruptly decelerate. The vehicle was later towed to the local dealer, but no service was performed, and the cause of the failure was not yet determined. The contact stated that the failure had occurred on several occasions. The manufacturer was notified of the failure. The failure mileage was 100.

Service Passive Entry error code. The vehicle will not turn off without manually going into the settings area and even then sometimes does not always work. Sometimes I Have to keep playing around with the menu to get it to shut off. Once turned off, sometimes it will crank back up and sometimes it will not. It has 22,000 miles and is under factory warranty I bought an extended warranty but neither the Jeep Manufacturer nor the Warranty company will offer me a solution. I was advised there is a "bulletin" and that will sometimes turn into a recall but as of now, there is no recall for the issue. I've had to reach out to the Jeep Manufacturer several times, attaching some information regarding my attempts.

Sunroof spontaneously shattered while driving. No apparent cause (e.g. no reason to suspect a rock or other debris hitting the glass)

took my car in for oil change and dealership said there was an oil leak somewhere. scheduled that for service. than during the last week i got a airbag disabled/service , disabled park/service warning lights pop up on my dash. auto/start/stop was disabled, check engine light came on for 10 seconds. dealership has scheduled service to look into these

When vehicle is in Auto Drive it stalls. When foot is taken of the brake pedal, vehicle does not automatically start. All lights and accessories are on and work but vehicle will not start. It takes several attempts to start vehicle. This happens when stopped at a light, a stop sign, sitting in traffic and most recently backing up. Dealer service center unable to find problem. This started after driving the vehicle for 11 months. Most recently it stalled four times in 24 hours.

Vehicle stalls at random times. Dealership service center unable to duplicate problem. Vehicle was first brought in for repairs before 2 years or 24,000 miles but computer wasn’t giving a code. Took vehicle for repairs on February 28 and picked it up on March 2. I received a phone call prior to picking up my vehicle from the service advisor. He informed me that now Chrysler is aware of this issue and is trying to come up with a solution to repair it. I called the owner of the dealership and asked if he could get me a replacement vehicle and he said he has nothing to do with the lemon law. It’s between Chrysler and myself. I am being forced to drive an unsafe vehicle that just stalls at random times. The owner said that my vehicle is the only vehicle sold from his dealership that has this issue but there are other Jeep/Chryslers sold from different dealerships that have this issue. From the first time I reported this problem, I don’t think anyone believed me because they were never able to duplicate the stalling. I work as a part time courier and am afraid to drive my vehicle. I can’t wait until they find a solution. I’ve already had a few close calls with almost being rear ended. This issue started in June of 2022.

Transmissions are defective! Will not go into 8th or 9th gear under any circumstances. Jeep says it is what it is. Transmission runs hot (3/4 or hotter) and mileage is awful. Factory rep was to meet with me and backed out telling dealer customers have to deal with it. Transmission will not hold up to driving 75mph for hours. Dealer was informed of issue 50 mi. after delivery and said it would fix itself after it hit 1k. Vehicles do not meet CAFE standards. Mileage is 25 to 33 percent less than rating. I have had 2 Jeep cases and first one ended when rep was told not to meet with me. I believe it is another case of Bosch having one tune for testing and one for the consumer like the eco diesel. I have emailed my congressman to let him know. I will bring my car wherever you wish to be tested. I have 2 of these and both are doing same thing. The Blogs have several people who also have this issue. We paid for 9 speeds and not 6 or 7.

We were driving down the road and all of a sudden the key symbol appears on the dashboard with a wif bars on top of it On the dashboard said see settings on how to turn vehicle off. We were able to pull into a service center and the only whey we could shut the vehicle off was by pushing the setting button on the steering wheel

Picked up Jeep in Kansas City. Got on highway and transmission (trans) would not shift into high gears. Called dealership and was told to contact local dealer. Got back to Texas (560 mi.) and contacted 4 dealers in the DFW area. All said there were issues with 9 sp. trans. One said put 2500 mi. on and see if it is a computer break in issue. Took to local dealer with 3300 mi and they did a Star Case. Subsequently, I also went with Manager and confirmed issue. Was contacted by Ralph at Jeep (CASE #82736087). Was told car was submitted for buyback. Two days later, buyback was off the table, and I was stuck with it. Jeep said that no problem found per dealership. Called dealership and was told flat out that was not the case. They drove one off the lot and it did just fine (2022 model). Meanwhile, I posted on a Renegade forum and other people are having same issue. We refer to this as "Paid for a 9-speed transmission, but only got 7. This is a safety issue. I drive mostly 75 mph highway roads in Northern Texas using my adaptive cruise and am causing harm by the rpm being much higher than it should be.

On Saturday, April 30th our brand new 2021 Jeep Renegade's front passenger window spontaneously exploded. The window inexplicably exploded before we even made our first car payment and we have captured the event on our garage's Wyze camera. Luckily no one was injured but an event like this could have killed someone. Jim Marsh Dealership claimed to have never seen this before, despite there being numerous claims online of consumers reporting exploding windows and sunroofs. We are still getting the run around from Jim Marsh Jeep and Jeep Wave. Both parties have been far more concerned with who has to pay the towing charge rather than show any concern or regard for our safety or the safety of other consumers. There either needs to be a warning label on all tempered glass windows, some sort of protective film needs to be placed over all tempered glass windows, or every consumer should have to sign a waiver stating that they are aware that their tempered glass windows/sunroofs may spontaneously explode.

The contact owns a 2021 Jeep Renegade. The contact stated while driving at 65 MPH, several messages were displayed. The contact stated that " Warning. Imminent Engine Failure", " Warning. Side and Front Impacts", " Warning. Low Fuel" and other unknown warning messages were displayed. Additionally, the radio became inoperable. The contact continued to drive the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the wiring system had melted due to exposure to the exhaust gases. The dealer informed the contact that the exhaust pipe was malformed as it was routed incorrectly in a straight outward direction instead of being curved. The dealer advised the contact that it was a manufacturer defect. The vehicle was repaired; however, upon taking the vehicle to her residence, the contact noticed that the rear bumpers had melted. The vehicle was taken back to the dealer. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 1,650.