NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2024 Jeep Wrangler. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
While driving approximately 35 MPH on a 4 lane major roadway, the vehicle suddenly shut off in motion, resulting in a complete loss of power. This included loss of power steering and the ABS system. The vehicle effectively locked up, and a message appeared on the display instructing me to place the vehicle in park. As a result of the shutdown, the vehicle lost all propulsion and came to a complete stop in an active travel lane of a high-speed roadway. There was no ability to maneuver the vehicle out of traffic. I could not steer it to safety, restart it, or shift it into neutral. The vehicle was fully immobilized in the roadway. This left me and my family stopped in an active lane of traffic, exposed to oncoming vehicles traveling at highway speeds, creating an immediate and serious risk of collision. At the time of the incident, I had two children in the vehicle. We remained in this dangerous position until police arrived and an hour after. The vehicle ultimately had to be removed from the roadway with assistance, as it was not operable. During the event, there was a total loss of electrical power. The critical safety systems, including brake lights, were not functioning during the shutdown. After attempting to reset the battery, the vehicle continued to malfunction. It would not properly turn on or off, wouldn't shift into neutral and remained unable to be moved. This is the third occurrence of this; once was while driving at highway speeds. All warning lights, including the battery light, were illuminated. The vehicle is subject to an active recall; however, I have been informed that there is currently no available remedy . Despite this, the dealership and Stellantis advised that the vehicle was safe to operate. Given the repeated loss of power while driving, the inability to move the vehicle out of an active roadway, and the absence of an available repair, this vehicle presents a serious safety risk and I should be able to turn this vehicle in with refund.
While braking at low speed approaching a stoplight, the vehicle did not slow as expected when I removed my foot from the accelerator. As I applied increasing brake pressure, the engine revved and the vehicle continued to move forward into the intersection. The brakes appeared to be working but had to counter engine power, and the tires briefly chirped. I shifted into neutral to stop the vehicle and then backed out of the intersection. If another vehicle had been stopped in front of me, a collision would likely have occurred. The vehicle was in Fuel and Oil Refresh Mode (FORM) with Max Regenerative Braking enabled at the time of the incident. There were no warning lights or messages. I provided dashcam video to the dealer. The dealer was unable to duplicate the condition but reported that stored vehicle data showed ABS activation during the incident. The dealer has documented the event as a safety concern and reported it to the manufacturer. This appears to involve unintended forward movement or application of engine power while braking, creating a significant safety risk.
I am reporting a recurring structural failure of the Sky One-Touch power top assembly on my 2024 Jeep Wrangler. Since August 28, 2024, the vehicle has been out of service for a cumulative total of 62 business days across seven separate repair attempts. Safety Risk: The failure involves the tensioning system and internal springs of the power top. The defect has progressed to the point that visible daylight is present through the gaps between the roof assembly and the vehicle body while the top is fully closed. At highway speeds (55–70 mph), this gap causes the roof to lift and oscillate significantly. This creates a severe driver distraction and poses an unreasonable risk of the assembly further destabilizing or detaching from the vehicle while in motion, endangering occupants and trailing traffic. Dealer Misconduct & Repair History: During the third repair attempt, a service associate confirmed the loss of tension in the straps and springs. However, the technician subsequently refused to document these findings. The dealership omitted from their report to Stellantis that they performed unauthorized 'readjustments' and 'screwed the assembly back in' to temporarily mask the defect. This deceptive reporting prevents an accurate warranty history and deliberately avoids Lemon Law accountability. Despite these 'fixes,' the structural seal remains compromised. The vehicle is currently unsafe for highway operation."
After the 68c recall the power of the electric drive is limited. Frequent power loss occurs on highway driving during acceleration (merging onto highway or passing other cars). Despite the battery being charged up to 50% there is only 25% power available. The car is a plug in hybrid vehicle. The internal combustion engine states in these cases with several seconds delay. During that time the car does not accelerate sufficiently to safely merge onto a highway or pass other cars. The power loss happens without warning during critical drive situations like merging onto a highway or passing other cars. The driver expects a continuous level of power by the car, not a sudden power loss. This is reported by countless other drivers on all social media platform as a consequence of the 68C recall that affects 350 000 Jeep Wrangler 4xe and Grand Cherokee 4xe. Jeep does not respond to customer complaints or requests for clarification.
I am submitting this complaint regarding a new safety incident involving my 2024 Jeep Wrangler 4xe after completion of the repair associated with Recall 68C. The Recall 68C repair was completed on January 28, 2026. After that repair, the vehicle experienced new and serious operating failures. The vehicle repeatedly tripped my home charging circuit during charging attempts. In addition, the vehicle's electric mode malfunctioned despite the battery showing charge. The vehicle then experienced loss of propulsion and stalled while driving, creating a serious safety risk. Because of this incident, the vehicle was towed through Jeep Roadside Assistance and is now at Schumacher Jeep in [XXX] for diagnosis. The vehicle is currently not safely operable. Recall 78C also remains open with no available remedy. This complaint is being submitted as a new safety incident following completion of the Recall 68C repair, and it should be reviewed together with my prior ODI complaints, including ODI XXXand ODI XXX. I can provide supporting documentation, including recall records, repair records, tow documentation, and dealer information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
There are multiple recalls on my vehicle the 68c which was a overheating battery issue that a software update was performed but the underlying battery issue still exists and the 78c which is sand casting in the engine block which has no fix and the dealer has no remedy because Stellantis has no remedy they say it could cause catastrophic engine failure but it’s safe to drive they refuse to give me a loaner or reimburse me for a rental vehicle they also refuse to buy back my vehicle so I can get into a safe gas powered vehicle I find this unacceptable and would like you to take action against this company please help us Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
after a recent recall (68C) for my 4xe the driving characteristics of my vehicle have totally changed. accelerationis delayed and jerky with the engine cutting in and out very unpredictavely now. electric range has also gone down in a real world scenario. Jeep has not clarified or explained that the recall did to the driving dynamics of the vehicle after the recall.
2024 Jeep Wrangler 4xe has had multiple safety recalls. My Jeep began losing all engine power while driving down the highway, causing it to jump forward and stall back. During this power malfunction, the engine began smoking and a burning smell was emitted from the engine compartment. I was luckily close enough to home that I made it back to my driveway before it completely lost power. I was worried that it was going to catch fire and cause harm to my surrounding neighbors, so I stood outside for a while to make sure I did not need to call the fire department. I then reached out to Stellantis to have the vehicle towed to the nearest dealership because the issues that arose were consistent with the 78C recall. I opened a claim with Stellantis as well to have an inspector look at the vehicle but before they were able to see the vehicle, the dealership "repaired" it and said it was just a malfunctioning piston, and I could come get the Jeep. I refused, because it was still a safety risk with no fix for the recall and did not feel safe putting my safety at risk or others safety on the road at risk. Stellantis sent me a letter a week later saying the vehicle showed no signs of fire or burning and is safe to operate now. I refuse to believe this because a genuine inspection was never done to the vehicle after the incident and now Stellantis is putting my and others safety at risk by saying the vehicle is "fixed".
First incident: January, 2026 “service hybrid electrical system” dash light activated, in addition to prior notification of recall 78C. Vehicle brought to Merrick Chrysler Jeep in Wantagh NY for repair and recall. Hybrid system repaired but recall unable to be performed. Second incident: March 12, 2026 Vehicle is unable to start in driveway. Towed to Merrick Jeep Chrysler. Stellantis states recall 78C repairs are still unavailable. Awaiting information from Merrick Jeep March 16, 2026 Email to stellantis officially requesting early lease termination due to extreme safety issues (recall 78C) and two incidents of hybrid electrical system failure in 2 months. Received case number 00319759.
My 2024 Jeep Wrangler 4XE has been out of service for a total of 23 days across two separate dealer visits for battery-related safety recall repairs. The vehicle currently has two open recalls with no available remedy: Recall #78C (NHTSA #25V-766) - PHEV safety recall related to hybrid battery fire risk. Parts are unavailable. Recall #A7C (NHTSA #25V-710) - FOTA firmware update recall due to potential loss of power while driving. No fix available. During the most recent service visit (02/26/2026 through 03/11/2026, 13 days) at Town & Country Jeep in Levittown, NY, the hybrid battery was fully removed and replaced under Recall #68C. Despite the battery replacement, the vehicle sometimes stops charging when plugged in, requiring me to unplug and replug to resume charging. The two remaining open recalls have no available parts or fix. One of them (Recall #A7C) involves a potential complete loss of power while driving, which is a serious safety hazard. The 4XE model was discontinued in 2026. I am driving a vehicle with known unresolved safety defects and no timeline for a remedy. No crash or injury has occurred. No fire has occurred.
CAR WOULD NOT START AND WOULD NOT CHARGE. WHEN JEEP SHUT OFF IT WOULD SHOW THE RED PLUG SYMBOL. ONCE IT FINALLY STARTED, I NOTICED THE ENGINE LIGHT WAS ON. IT FELT LIKE IT WAS GOING TO STALL SO I COULDN'T COME TO A COMPLETE STOP FOR VERY LONG IF AT ALL. IF I DID COME TO A COMPLETE STOP AND I WAS ON A HILL, IT WOULD START TO ROLL BACKWARDS. WHEN I WOULD ACCELORATE, IT FELT LIKE IT WAS STUCK IN 2ND GEAR, WHEN I WOULD TAKE MY FOOT OFF OF THE PEDAL IT WOULD CONTINUE TO ACCELORATE A FEW MPH AND THEN WOULD FINALLY SLOW DOWN. AT TIMES IT WOULD NOT WANT TO ACCELORATE, EVEN IF YOU DID HAVE YOUR FOOT ALL THE WAY DOWN. DID NOT WANT TO REVERSE AT TIMES. DIDNT FEEL LIKE IT WANTED TO GO. THE JEEP WOULD NOT ALLOW ME TO DRIVE IN E-SAVE, OR ELECTRIC, EVEN THOUGH THE BATTERY WAS 100% CHARGED AND HAD A HALF TANK OF GAS. THE JEEP WOULD ONLY DRIVE IN HYBRID MODE. WE HAD THE JEEP AT THE DEALERSHIP FOR ONE OF THREE RECALLS THIS JEEP WAS APART OF. IRONICALLY MY JEEP DID NOT START HAVING ISSUES UNTIL THAT SPECIFIC RECALL WAS "FIXED". IF I WERE TO CONTINUE TO DRIVE THIS JEEP, NOT ONLY WOULD I CAUSE HARM TO OTHER DRIVERS AROUND ME, BUT MY CHILDREN AND MYSELF THAT DRIVE IN THIS VEHICLE ON A DAILY BASIS. IT HAS BEEN AT THE DEALERSHIP SINCE FRIDAY THE 13TH WITH NO RESOLUTION.
JEEP Wrangler 2024 Issues PLATE NUMBER [XXX] BIN # [XXX] To whom it may concern, I would like to request a courtesy incentive or compensation due to the repeated recalls and repair situations with my Jeep Wrangler. There have been three lengthy recall repairs this winter. The extended repair times, especially when parts are back-ordered, have resulted in wasted time and additional mileage on my lease from trips to the dealership, appointments, and test drives. The electric engine issues have been particularly concerning, as the failure has rendered the vehicle inoperable on some occasions, posing a significant safety risk. There have been instances where the vehicle has completely stopped, created a dragging effect, and failed to start in winter, while experiencing malfunctions in all electric components. My fuel consumption has significantly increased over the past three months due to these repairs, and I am no longer able to effectively use the electric engine feature. The service department has been unable to diagnose the electric engine failure after multiple attempts, and as a result, the battery is being overcharged without engaging the electric motor. There have been numerous unresolved issues and repairs that have not been successfully completed. I acquired this hybrid vehicle after considering the advertising regarding its favorable fuel efficiency and the electric rechargeable engine feature. However, this feature has not been utilized this winter due to repeated malfunctions, recalls, or a combination of both. Since late November 2025, this electric engine has consistently ceased to function. Several scheduled repair diagnostic appointments were postponed by the dealer due to a busy service schedule and a shortage of staff at the repair facility. Additionally, I need to request unpaid time off from my job, as the dealer is unable to provide a loan vehicle while my jeep is being repaired. This has caused significant inconvenience and fina INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Issue type: 1.) Electrical system / hybrid battery 2.) Safety recall with no remedy My 2024 Jeep Wrangler 4xe currently has open safety recalls (78C and A7C) with no available remedy. These recalls have been open for several months. I have been advised that the vehicle may pose a safety risk, yet I am continuing to make lease payments and rely on the vehicle for transportation. The manufacturer has not provided a repair timeline or resolution. I do not feel safe operating the vehicle and am seeking assistance because the defect cannot currently be repaired.
There is a wobble with the stearing mechanism; the waranty is not covering the issue.
After taking my Jeep in on January 16th for the 68 C recall I’ve had multiple issues with the jeep hybrid/engine. While driving the Jeep it suddenly becomes unresponsive even when pushing the gas pedal to the floor. After a minute the engine will start up and lurch forward. I’ve almost caused an accident multiple times. This is a huge issue and needs to be addressed. I’ve taken my Jeep back to the dealership and they don’t have any answers to why it keeps doing this. After reading multiple post on line it seems like this is a common issue following the last update.
My 2024 Jeep Wrangler 4xe is subject to Recall 78C (NHTSA #25V-766) regarding sand contamination in the engine. The manufacturer officially warns that this defect can cause 'catastrophic engine failure' resulting in a 'vehicle fire' or an 'unrecoverable loss of propulsion'. As of April 2026, the manufacturer has no available fix for this safety hazard. Simultaneously, the vehicle suffers from persistent electrical failures. Despite a repair attempt on March 3, 2026, where the 12V battery was replaced under warranty, the vehicle continues to display 'Aux Switches Temporarily Unavailable' errors accompanied by constant audible chiming while driving. These combined defects create an extreme and unreasonable safety risk. Because the manufacturer has admitted the engine is a fire hazard but cannot provide a repair, the vehicle is effectively unmarketable and unsafe for operation. I am currently grounded and utilizing a rental vehicle as I do not feel safe operating this Jeep.
After stopping at a stop sign and proceeding through an intersection cruising over ac one way street my vehicle lost power in the middle of the intersection. Thankfully the vehicle traveling straight was far enough away and was able to Shan this brakes and stop avoiding a tbone collision. Out of no where the car stopped and started back up but not before almost causing an accident
When running the vehicle in electric mode (and sometimes hybrid), there seems to be an issue with acceleration. When pressing the pedal, the vehicle begins to accelerate until it reaches around 50% power. Once that happens, it either barely accelerates or doesn't at all - even if you are pushing the gas pedal completely to the floor. After a short period of time, the engine kicks on to compensate, but there is of course a delay there and many times causes the vehicle to lurch forward. After taking my vehicle to the dealership twice for this, I was told that although Stellantis is keeping quiet about this, during the 68C recall software flash fix Stellantis installed something into the vehicles to essentially throttle the battery's power. They claim this is to avoid the battery from getting too hot. I was never notified that they would be completely altering the functionality of my vehicle and how it drives - which is inappropriate - and I believe this also poses a safety risk as the loss of propulsion/delay in acceleration and the lurching of the vehicle could cause an accident you're pulling out onto a road or are in traffic. Stellantis is claiming nothing was done to the vehicle and my dealership is now claiming it is functioning as intended, which makes sense because if they DID make this change, it is technically running how they want it to. However, I have had this vehicle for nearly 2 years and it NEVER drove like this before. I have also seen numerous posts and comments from other owners on the NHTSA website, Reddit, Facebook, and various Jeep forums mentioning they are having the EXACT same issues I am having, so I know it is not just my vehicle. This, along with the other recalls that STILL have no resolution is completely unacceptable and Stellantis would rather gaslight us into believing our vehicles are fine instead of owning up to the truth - that they are not.
Battery completely died, randomly. Issue was “fixed”. Now check engine light is on. Engine sounds bad.
I have a 2024 Jeep Wrangler Rubicon 4xe that was caught on fire at 2am 2/10/26 when parked in my garage. Jeep issed 68C recall for its defective EV battery, and I had finished the recall on 1/20/26 in Fremont CDJR in CA, but it was still caught on fire. I have every thing saved, Ring footage and invoices from the dealer about recall. Just want to report that the remedy from Jeep does not help at all.
Summary of Risk: 2025 Jeep Wrangler 4xe Thermal Runaway/Fire Hazard: Per NHTSA Recalls 25V741000 and 25V766000, the high-voltage battery contains damaged separators, causing internal short circuits that lead to fires even when the vehicle is parked and turned off. Non-Stop "Turnover" Failure: The vehicle’s current state (constantly attempting to start/turn over without stopping) is a documented electrical/hybrid system malfunction. This indicates the high-voltage system is in a state of failure, significantly increasing the risk of a "thermal event" (fire). Proximity Danger: Per manufacturer guidelines, this vehicle is currently a Life-Safety Risk as it is immobilized within 50 feet of a residential structure housing a toddler and pets, violating the "Park Outside and Away from Structures" safety directive. Absence of Remedy: The dealership has admitted there is no current fix or available parts to resolve this hazard, rendering the vehicle "permanently impaired" under Maine Law. Summary of Dealership Response Failure to Secure Safety: Despite the vehicle being a non-drivable fire hazard, the dealership has not provided an emergency tow or a no-cost loaner vehicle to remove the threat from the residence. Predatory Pricing: The dealership is attempting to leverage a safety crisis to increase the lease payment by over 60% (from $500 to $800+). Misuse of Incentives: The dealership is failing to apply the $8,000 Stellantis "Recall Relief" rebate to lower the monthly payment. Instead, they are using it to absorb "negative equity" on a defective vehicle that should legally be subject to a full manufacturer buyback. Unreasonable Terms: The dealership is effectively demanding a $10,000+ total cost increase over the life of a new lease to replace a vehicle they admit is unfixable and dangerous.
Vehicle has open Recall 25V-766 / FCA 78C (engine fire risk). No remedy available. Manufacturer directing customer to call but no resolution. Requesting manufacturer buyback due to unresolved safety defect.
I own a 2024 Jeep Wrangler Rubicon 4xe (VIN [XXX]) that is subject to a federally mandated safety recall involving the high-voltage battery system. I attempted to have the recall performed by an authorized Jeep/Stellantis dealership, Carson Chrysler Jeep Dodge Ram in Carson City, Nevada. During communications with the dealership’s Service Manager, I was informed that the dealership would not perform the recall unless I signed dealership-specific authorization documents and agreed to their internal policies. The dealership further stated that if their evaluation determined the hybrid battery required replacement, they would retain (“quarantine”) the vehicle for an extended period and would not provide alternative transportation beyond a limited initial period, requiring me to pay for a rental thereafter. I objected to being required to pay transportation costs caused by a manufacturer safety recall and to signing waivers as a condition of recall service. I made clear that I was requesting that the recall be performed. The dealership then refused further service and removed me as a customer, stating that because I would not agree to their conditions they would not perform the recall and recommending I find another dealer. I subsequently sent written notice to Stellantis / Jeep corporate headquarters explaining the situation and requesting assistance to complete the recall. Stellantis did not respond to either of my written notices. As a result, my vehicle remains subject to an unresolved safety recall despite my good-faith efforts to have the recall performed by an authorized dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Within 40 miles of purchasing and departing the dealership, this brand-new 2024 Jeep Wrangler 4 Door Sport S experienced two severe and uncontrollable steering oscillation events (commonly known as "Death Wobble"). The first incident occurred on I-265 East (from I-65) in Indiana after going over a standard bridge expansion joint/hump at approximately 60 MPH. The steering wheel and front axle shook with such violence that vehicle control was nearly lost, necessitating emergency braking and pulling onto the shoulder. The event repeated under identical conditions within two miles. The vehicle was brought back to the dealership where tire balance, pressure, and alignment all appeared normal. Dealership took the vehicle for a test ride and was able to replicate the issue. Odometer leaving dealership: 133 miles.
Catastrophic Loss of Motive Power and Power Steering at Road Speed Following Recall 68C Update. Description: On February 6, 2026, my 2024 Jeep Wrangler 4xe (Mileage: 24,947) suffered a catastrophic safety failure while in motion on a public roadway. This occurred about 25 hours after the vehicle was "cleared" by a dealership for Recall 68C (NHTSA Recall 25V-741). While driving at approximately 25/30 MPH in Electric Mode, the vehicle suddenly displayed a "Service Transmission" warning and a red high-voltage "Service Hybrid Electric Vehicle System" error. The vehicle immediately lost all motive power and entered a "Limp Mode" (Turtle icon) that restricted speed to under 5 MPH. Simultaneously, the vehicle lost power steering and displayed errors for "Service Shifter," "Auto Emergency Braking (AEB) Unavailable," and "Adaptive Cruise Control (ACC) Unavailable." I was forced to drift the unpowered vehicle across lanes of traffic into a shoulder without power steering where another vehicle almost hit me. The vehicle revved excessively but would not provide propulsion. After a hard restart, I was able to move the vehicle at 20 MPH to a safe location, where it was subsequently towed to the dealership. This failure occurred after the manufacturer assured me the vehicle was safe following the Recall 68C software update. This is a life-threatening defect that caused a total loss of control on a live roadway. I am requesting a formal investigation into the effectiveness of the 68C software remedy. I have video and photos of the dashboard
Dealers: Lakeland Crysler Dodge RAM, FL; Second authorized Jeep dealer, Bartow FL Complaint: My 2024 Jeep Wrangler Sahara has multiple unresolved safety defects despite repeated warranty repairs, and I have no confidence in this Jeep at just 12,000 miles. Forward Collision Warning (FCW) not working — Lakeland Jeep failed to repair or document inspections. Fuel leak / gasoline fumes in the cabin — After repairs on Feb 4, 2026, strong fumes entered the cabin while my children were passengers. A second dealer confirmed the leak and retained the vehicle as unsafe. sensor failures — Reported since July 2024, still unresolved. Failure to document safety sensors — Repeatedly requested, ignored by dealer and Stellantis. Dealer GM and Stellantis negligence — Cases closed prematurely; repairs rushed without confirming the Jeep was safe to drive. The Jeep continues to pose serious risk to passengers, including my children, due to fuel fumes and non-functioning safety systems. I cannot trust this vehicle to transport my family safely, despite being only 12,000 miles. Documentation: Emails, texts, certified letters, and repair orders document repeated safety defects and communication with Stellantis and Lakeland Motors Jeep. Request: Immediate investigation and warranty repairs Written confirmation that the Jeep is safe before return Buyback under Florida Lemon Law due to repeated unresolved safety defects
I am writing to report an additional safety‑related incident involving my 2024 Jeep Wrangler Rubicon 4xe. This vehicle previously experienced propulsion issues that I reported under NHTSA Case Number 11692887. On the morning of February 4, 2026, while driving to work on a busy interstate (approximately 12 miles from home), the vehicle again began exhibiting propulsion instability. The vehicle experienced repeated surging and thrusting movements that became progressively more severe during the drive. During these events, the check‑engine light intermittently illuminated and then turned off. This incident occurred exactly seven days after my vehicle was evaluated by Sam Leman Dodge on January 27, 2026, for three open safety recalls. At that visit, I was provided paperwork indicating that the issues had been addressed. However, as of today, the official Jeep/Mopar recall website still shows multiple serious and active safety recalls for my VIN, including recalls involving fire risk and sudden loss of motive power. After the February 4 incident, I contacted the dealership, and their service department advised me not to drive the vehicle and recommended that it be towed to the dealership for evaluation. I followed this guidance due to the severity of the propulsion behavior and the safety concerns involved. Given the recurrence of propulsion instability, the worsening severity of the surging behavior, the dealer’s recommendation not to drive the vehicle, and the presence of multiple unresolved safety recalls, I am requesting NHTSA’s assistance in ensuring that the manufacturer addresses these issues and restores the vehicle to a safe operating condition. Thank you for your attention to this matter. Recognize that this is the second time I have emailed the NHTSA regarding propulsion issues with this vehicle (Earlier Case Number 11692887). Please help me build a relationship with Jeep to ensure this vehicle is restored to a safe condition.
I was pulling into my garage with my foot on the break going very slow, all of a sudden the jeep jumped forward smashing into my garage wall into the family room. Filed a claim with insurance company for both damage to car and damage to home. Claim number for car: 26-01382 Claim number for home: 26-01383
My Jeep Wrangler 4xe now has controlled/limited electric propulsion while driving in electric only mode after 68c recall was performed. With no warning while driving in electric only mode, my vehicle will not accelerate without accelerator press almost to the floor to activate the internal gas engine. This behavior on a cold run starts out fine, but as the vehicle(electrical system) warms, the limitations come on strong can catch the driver completely off guard if needing to accelerate quickly to merge into traffic or enter freeway on ramps. This erratic behavior is both dangerous to the driver along with other drivers on the road. My dealer has driven the vehicle on a short(in town) test drive and concluded the vehicle drives as intended by the manufacture. No warning are lamps visible, and as outside temps rise, this issue seems to be more apparent. This electrical behavior started the day I received my vehicle from the dealer after 68c recall was performed. The software that is now installed on these 4xe vehicles seem to be limiting/cutting the electrical output of the onboard high voltage battery to limit or eliminate heat stress on the internal battery known to catch fire and burn under heavy load. This creates a safety hazard to owners who drive these vehicles that basically stall out(no acceleration/dead pedal) without warning given to the operator prior to the software limiting the battery output to the vehicle drive train at will. When this occurs the electrical boost gauge on the 4xe dash will not rise above 25% no matter how far down you push the accelerator pedal, where normally(when not limited by software) the gauge can reach 100% during the electrical acceleration process.
The hybrid system in my 2024 Jeep Wrangler 4xe repeatedly fails, causing the vehicle to lose propulsion, drop out of electric mode, hesitate, and shut off while driving. These failures have occurred in traffic and at highway speeds. The vehicle has experienced multiple safety‑related power‑loss events, including on JR Allen Parkway and I‑185, where the hybrid system failed to transition between electric and gas modes and the vehicle began losing power. Beginning in April 2025, the vehicle generated repeated Jeep Connect alerts stating “Electric charging failed for your vehicle.” These alerts occurred dozens of times over many months, indicating an early hybrid‑system malfunction. The issue is not related to home charging equipment, as the alerts come from the vehicle’s telematics system and the hybrid system later failed while driving. On February 5, 2026, the dealership’s Service Director informed us that the defect was identified, no fix exists, and the vehicle is unsafe to drive. FCA has not provided a remedy. The vehicle cannot be safely operated in electric mode due to hybrid‑system failure, and it cannot be safely operated in gas mode due to engine‑related safety concerns. The vehicle is unsafe in all modes of operation. This defect creates a serious risk of collision due to sudden loss of propulsion, inability to accelerate, and unexpected shutdowns while driving.
Unknown exactly but started Jeep & backed out of parking spot & placed in drive and only got a few feet & vehicle slowed & stopped Placed in park & turned car off then waited a few seconds & turned back in and showed it was in run but not able to place into gear Turned off again & waited longer & was able ti get started & into gear then towed to dealership This also happened in October but I was driving on the road & lost power was able to pull to side & then return home & get to dealership a couple days later when open & was told it was power train related
Engine light, engine has been rough and loud
After 68c recall vehicle on electric mode looses complete power “maximum throttle input”uphill for roughly 5-10 seconds until gas engine kicks in to support. On 2 drives after getting the vehicle back i almost got rear ended by an 18 wheeler both times
Following a manufacturer over-the-air (OTA) software update released in Fall 2025 and subsequent completion of Safety Recall 68C, my vehicle exhibits new and dangerous driving behavior that did not exist prior to these updates. While operating in electric mode, the vehicle can unexpectedly lose power during acceleration, including at roadway speeds and while climbing hills, creating a risk of sudden deceleration in traffic. Under electric operation, the vehicle accelerates normally up to approximately 45 mph. Beyond that point, electric power output progressively decreases even as accelerator input is maintained or increased. Vehicle speed can decline while the accelerator is further depressed, and the electric power indicator visibly drops. This often results in abrupt internal combustion engine (ICE) engagement, aggressive downshifting, and sudden acceleration. This loss-and-surge behavior is unpredictable and hazardous, particularly in traffic or on inclines. Prior to the OTA update and recall action, the vehicle provided consistent electric power well beyond 45 mph, and ICE engagement was smooth and nearly imperceptible. I consistently achieved approximately 22–23 miles of electric range on the same daily route. Post-update and post-recall, usable electric range has been reduced to approximately 14–15 miles under similar conditions, regardless of weather. The issue also occurs at low speeds, including complete loss of electric momentum while climbing hills, followed by harsh ICE engagement that can cause wheel spin. This behavior raises safety concerns related to power loss and unexpected acceleration. Based on the timing and nature of these changes, I am concerned that software updates may be intentionally limiting battery power output and usable capacity to reduce stress on potentially defective high-voltage batteries rather than correcting the underlying hardware defect. This materially alters vehicle performance and safety and requires investigation.
Front brakes and rotors 0n 2024 Jeep Wrangler Unlimited 4xe had to be replaced at 16,926 miles due to disintegration, rusting, and break down of components. No prior warnings or messages. Damage to front braking system put vehicle occupants at risk due to difficulty stopping. Defect identified by dealer and components replaced at cost to consumer of $394.95.
Ever since the 68c recall update my Jeep has been having a hard time knowing what system it should be using to drive. The electric system shuts off, but the engine doesn’t start up until I press the gas pedal to the floor. I’ve had multiple instances on the freeway where this has happened and almost caused me to wreck. I’m very concerned this is happening.
My 2024 Jeep Wrangler experiences violent front-end oscillation at highway speeds after hitting bumps, resulting in temporary loss of steering control. The dealer suspects the steering stabilizer but refuses warranty repair due to inability to replicate. This is a safety issue that I am gravely concerned about.
I have two open serious recalls on my Jeep Wrangler 4xe. There is a recall for the batter/charging system so I cannot plug it in to the charger I purchased for my home. I also have a continuing issue with my gas tank - it will not fill and the nozzel clicks off even though I have next to no gas in the tank. I can't charge the car, yet can't fill it with gas. I have brought it back to the dealership 3 or 4 times in the less than two years of owning the car. There is also a recall that effects the engine so I am scared to drive it on the highway. Basically I was tricked into leasing a $60,000 piece of absolute garbage. I can't get out of the lease early without having to -pay some type of penalty or losing money, which is really unfair. The company knows about these issues and took advantage of customers.
See attached document for complaint.
After having the 68C recall software update completed on my Jeep at an authorized dealership, I now experience sluggish and decreased acceleration (even deceleration) upon pressing the accelerator more than half way (approximately). This happened twice on hills in which I needed to increase power while in Electric mode. What happened was the jeep seemed to lose power and decrease in speed while trying to go up the hill. I continued pressing the accelerator farther down and the jeep seemed to be even more sluggish until all of a sudden the combustion engine kicked in at a very intense level and high RPM, lurching be forward, almost into the back of another vehicle. The sudden decrease in power to an even more sudden and drastic (sharp) increase felt dangerous.
After the 68C / NHTSA 25V-741 Recall was completed, the Jeep can be difficult to drive and will dangerously lose power or accelerate unexpectedly. When driving in Electric Mode it will suddenly lose power and often start the engine abruptly. I've nearly been rear ended when it lost power, but also almost crashed into the car in front of me when the engine started abruptly and gave full power unexpectedly. This is a new characteristic since the recall was completed. I spoke with the dealer assistant service manager, and he said that unless the vehicle is displaying an error or warning, that it is operating as Stellantis has written the software for the recall. I spoke with Stellantis and told them of the severe safety issue, and that I feel unsafe driving it. Since I've been told this defect is normal, I asked for a refund/return. They said "sorry" and can't help me and referred me to arbitration. This is a defective vehicle that has been rendered even further defective. Stellantis refuses to take any responsibility.
Instrument cluster panel and all warning lights, fuel gage, speedometer, tire pressure, temperature sensor, etc. as well as all info on app unable to access. no warning lights which could cause crash without prior warning. controls and displays failed to illuminate and were not visible. unable to see in daylight or at night. Dealer verified internal failure in IPC, would not repair under recall, said was outside of warranty.
I am writing to demand the immediate buyback of my 2024 Jeep Wrangler 4xe due to catastrophic safety defects, multiple recalls, and Stellantis's own actions that have rendered this vehicle unsafe, unmarketable, and virtually worthless. The confluence of critical safety recalls, stop-sale orders, and the announced phase-out of this model line has created an untenable situation that warrants full repurchase of this defective vehicle. CRITICAL SAFETY DEFECTS AND RECALLS My vehicle is subject to the high-voltage battery fire risk recall, which poses an imminent danger to my safety, my family's safety, and public safety. The risk of spontaneous battery fire—even when the vehicle is parked and turned off—is unconscionable and represents a fundamental failure in engineering and quality control. I purchased this vehicle with the reasonable expectation that it would not pose a fire hazard that could destroy my property or endanger lives. Additionally, this vehicle is affected by the engine casting contamination defect, which compromises the structural integrity and reliability of the engine itself. This is not a minor defect; it strikes at the core functionality of the vehicle and raises serious questions about long-term durability and safety. STOP-SALE ORDER AND PHASE-OUT ANNOUNCEMENT Stellantis has issued a stop-sale order on these vehicles, effectively acknowledging that they are unfit for sale to consumers. If this vehicle is too dangerous and defective to sell to new customers, it is equally unacceptable for me to continue owning and operating it. The stop-sale order is a public admission of the severity of these defects. Furthermore, Stellantis has announced the phase-out of the Wrangler 4xe line, which has immediate and devastating consequences for vehicle value, parts availability, service support, and resale potential. This decision effectively orphans current owners and guarantees dramatic depreciation far beyond normal market conditions. CATASTROPHIC FINANCIAL IMP
Hybrid mode, parking vehicle 2mph stopping/breaking. Vehicle lurches forward toward trees. I continue to apply breaks place into park and pull up break, while turning wheel to left doing circles to avoid collision w anything for approximately 30 feet. The hybrid mode seemed to go from electric to gas, which may have triggered the erratic jolt forward?
UNKNOWN I did not get a letter from the manufacturer alerting me to these recalls. I was told by the service center that there is currently no remedy available. I was told there was no restrictions. I then contacted the manufacturer and was told there are no remedies available and no timeline as to when they would be available. The recalls cite possible fire, and stopping while being driven. No one can guarantee my safety.
Instrument cluster/panel went blank; unable to tell speed, temperature control, fuel, tire pressure, blinkers, lights. unable to see controls or displays. unable to see warning lights.
This compliant is based on the manufactures unwillingness to provide a rental car despite the fact the car is in the shop now for over a week. They have stated in writing that they will not provide a rental car or alternative transportation until the repair for NHTSA recall number 25V-766 or 78C is determined. This leads me without a usable vehicle for an unknown period of time and their refusal to provide a rental in the main time while the vehicle is under factory warranty is a dereliction of their responsibility to provide a working product to the customer. I have a call with the manufacturer FCA which is #95240670.
The engine failed and they lied about the reason of failure. I know this because I've changed the oil myself since 5,000 miles. Every 5k the oil and filter was changed, idled for a few minutes and shut down. Followed by a 10 minute timer and a oil level check. The Jeep was around 24900 miles when I did the oil change for that interval. One week later I took it to Jeep as it had an oil leak from one of the valve covers since around 20,000 miles. They stated that they found metal slurry in the oil and they needed to replace my engine under warranty. The said the reason of failure was oil starvation. They lied and I think it's to avoid a massive recall on the 3.6 liter that was in my Jeep.
Vehicle shut off while driving. Luckily we were in right lane and we just drifted into breakdown lane with no power steering or power braking. These cars are unsafe 2500-4000 lb missiles going down the roadway and the government is continuing to allow them on the roadway with serious life jeopardizing known defects. The dealers point at Jeep, Jeep points to dealers, both point to Stelantis and it an endless run around. All we want is out of the lease and nobody will help. We can’t drive the car as it’s unsafe. Our dealer is trying to help and gave us a loaner car (of much less value) but we are paying a lease on a much higher cost car while driving a low value loaner, meanwhile Stelantis just ignores the request to be let out of the lease without paying the full lease value on turn in. That’s over $13,000 if we turn it in now. Stelantis says work with your dealer. The dealer says we can’t do anything until they come out with a fix. We just want out of the lease. These cars are unsafe, by their own admission, and should not be on the roadways.
Driving around town and the car just dies on me. I had my kids with me in the car this time when it happened. This is now getting scary when my car is my daily driver and I should not have to worry if I have my kids in the car when I drive it and it just dies. If my kids get hurt due to an accident from this dang recall that is taking MONTHS to get any remedy I should be able to get out of my lease with my jeep. If my kids get hurt in any way with this damn recall it my car catches fire with my kids in the back seat. I am coming full force with lawyers.. something needs to happen soon before my kids get hurt because jeep does not care about the safety of their customers. Their apology is a $100 gift card.. they need to just take them off the market and get anyone one out of their leases without any penalties.. if they do not make it right they will loose a long time customer..