NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2013 Kia Sorento. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
THIS CAR HAS AT LEAST 8 RECALLS ON IT NOW, NOT INCLUDING PAST RECALLS. THIS VEHICLE HAS STOPPED ON ME WITHOUT ANY WARNINGS IN THE MIDDLE OF THE STREET WHILE TRAVELING WITH MY FAMILY. THE REASON OT STOPPED WAS DUE TO A MALFUCTIONED ENGINE THAT WAS ON RECALL. MY TURNING SIGNALS LIGHTS GO OUT WITHOUT WARNING , THIS HAS HAPPENED WHILE ON THE HIGHWAY. THIS IS ALSO DUE TO LIGHT WIRING THATS ON RECALL. KIA HAD ME TAKE MY CAR TO A DEALERSHIP TO GET THE MALFUNCTIONING ENGINE FIXED. THE CAR IS STILL DOING THE SAME THING AND HAS LIST IT SPEED WHILE I WAS ON THE HIGHWAY. I FEEL LIKE IT WILL CUT OFF ON ME AT ANY GIVING TIME. I JUST GOT ANOTHER RECALL LETER THAT STATES THAT THERE IS AN ISSUE WITH THE REPLACEMENT PART THEY PUT ON MY ENGINE. I AM A WORKING MOM WITH KIDS AND DEPEND ONMY TRANSPORTATION TO LIVE. I AM SCARED THATTBIS VEHICLE WILL STOP ON ME AND MY KIDS ON THE HIGHWAY OR STREET.
MY SON WAS DRIVING OUR 2013 KIA SORENTO WITH 57,000 MILES ON IT WHEN IT STARTED MAKING A STRANGE NOISE. HE PULLED OVER TO CHECK UNDER THE HOOD. HE DIDN'T SEE ANYTHING OBVIOUS AND PRECEDED TO DRIVE HOME. AS HE PULLED OUT ONTO THE CITY STREET THE KIA STALLED. WE THEN HAD TO CALL A TOW TRUCK, GET IT TOWED TO THE KIA IN AMARILLO, TX. THE DEALERSHIP SAID THAT THE ENGINE HAD LOCKED AND IT NEEDS TO BE REPLACED. THEY ALSO SAID THAT OUR KIA WAS NOT COVERED BY THE RECALL! EVEN THOUGH IT IS STALLING JUST LIKE ALL THE OTHER MODELS INCLUDED IN THE RECALL.
CAR SLOWS AND STALLS AND RPMS DROP TO ZERO WHEN DRIVING ON HIGHWAYS AND SITTING IN THE DRIVEWAY. CAR WILL RESTART AT SOME POINT BUT NOT RIGHT AWAY EACH TIME. THIS HAS HAPPENED ABOUT 8 TIMES SINCE JANUARY 2019. CHECK ENGINE LIGHT COMES ON SOMETIMES. ALL EVIDENCE POINTS TO SC106, BUT MY VIN ISN'T INCLUDED IN THE RECALL.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 30 MPH, THE VEHICLE STALLED IN THE MIDDLE OF TRAFFIC AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO RUSS DARROW MAZDA (3520 108TH STREET, GREENFIELD, WI 53228, (888) 698-9960), BUT WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE. THE DEALER STATED THAT THE ENGINE NEEDED TO BE TAKEN APART TO LOCATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 152,000. THE VIN WAS UNKNOWN.
MY CAR WAS IN PARK IDLING AND THE ENGINE SUDDENLY STOPPED. I WAS ABLE TO GET IT RESTARTED AND STARTED TO DRIVE HOME AND IT FELT LIKE IT WAS GOING TO DIE. I APPLIED PRESSURE TO THE GAS PEDAL AND THERE WAS NOTHING AND COULD NOT STOP. THE ENGINE DIED WITH NO LIGHTS OR ANY WARNINGS ON. I HAD TO HAVE CAR TOWED TO LOCAL MECHANIC DUE TO THE DEALERSHIP BEING 50 MILES AWAY. HE LOOKED AT IT AND STATED THAT IT WAS DUE TO INTERMITTENT ENGINE STALL, THAT IT SHOULD FALL UNDER KIA RECALL AND THAT I NEEDED TO GET IT TO DEALERSHIP. HE TRIED TO CONTACT A LOCAL DEALERSHIP AND WAS NOT ABLE TO TALK WITH ANYONE. HE STATED I NEEDED TO GET IT TO A DEALERSHIP. I HAD IT TOWED TO DEALERSHIP TO BE LOOKED AT. IT WAS PUT ON DIAGNOSE, SCANNED WITH NO CODES COMING UP. HE STATED THEY DROVE IT FOR AWHILE AND NOTHING HAPPEN, CANNOT DIAGNOSE IT. THIS IS THE THIRD TIME THAT I HAD TO HAVE IT TAKEN TO DEALERSHIP FOR THIS REASON AFTER THE ENGINE WAS REPLACED (UNDER THE RECALL AS WELL) AND I CANNOT GET ANYWHERE WITH IT. I AM AFRAID THAT IT WILL STALL WHILE DRIVING ON THE HIGHWAY WITH MY GRANDBABIES.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THERE WAS NO OIL IN THE VEHICLE AND THE OIL WARNING INDICATOR NEVER ILLUMINATED. THE VEHICLE WAS TOWED TO KINGDOM KIA (2600 N ISHOP AVE, ROLLA, MO 65401) WHERE IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPAIRED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,000. *BF *AS
DRIVING ON FREEWAY, ENGINE SEIZED. ENGINE IS BLOWN.ENGINE ONLY HAS 34000 MILES ON IT.
I SEE NO OIL LEAKING FROM MY CAR, BUT I HAVE TO ADD 3_QUARTZ OF OIL EVERY 2,000 MILES. NOW I BOUGHT THIS CAR FROM PRIVATE SELLER. NOW I HAVE RESEARCHED THIS PROBLEM AND THINK THIS CAR IS IN SERVICE OIL CHECK BECAUSE IT HAS AN ORANGE DIPSTICK. HOWEVER I DON'T KNOW HOW TO VERIFY THIS
IN DECEMBER OF 2018, MY FATHER IN-LAW WAS DRIVING THE VEHICLE ON THE HIGHWAY, AND THE ENTIRE VEHICLE SHUT DOWN(ENGINE, LIGHTS, STEERING, EVERYTHING). WE TOWED IT TO THE DEALERSHIP, AND THEY STATED THAT IT WAS A FAULTY BATTERY, AND HAD US PAY TO REPLACE IT. WHEN WE TOOK THE OLD BATTERY BACK TO ADVANCE AUTO PARTS, THEY STATED THAT THE OLD BATTERY WAS FINE AFTER TESTING IT. IN MARCH OF 2019, WE STARTED TO HEAR A KNOCK IN THE ENGINE AT OR OVER 2000 RPM. WE TOOK THE VEHICLE IN TO THE DEALERSHIP, AND THEY STATED THAT THE VEHICLE HAD ADVANCED BEARING WEAR, AND THE ENGINE WOULD NEED TO BE REPLACED. THEY STATED THAT AS THERE WAS NO RECALL, THAT WE WOULD BE RESPONSIBLE FOR THE REPLACEMENT.
ON 27 MARCH 2019 I PARKED MY 2013 KIA SORENTO AT THE POST OFFICE. WHEN I RETURNED, THE CAR WOULD NOT START. I CALLED AAA WHO TESTED THE BATTERY AND FOUND IT OK. THE DRIVER SUGGESTED IT WAS THE STARTER. I HAD TO CAR TOWED TO MY REGULAR MECHANIC AS THAT IS WHERE I BUY TIRES AND FIGURED I WOULD HAVE THE TIRES ROTATED AT THE SAME TIME. THIS PLACE TRIED A STARTER AND THAT DID NOT SOLVE THE PROBLEM. THE NEXT DAY THEY TRIED TWO ADDITIONAL STARTERS BEFORE DETERMINING THAT MY ENGINE HAD SEIZED. PLEASE NOTE THAT I HAVE 79,112 MILES ON THIS VEHICLE AND HAVE MAINTAINED IT PROPERLY. I HAVE ALL MY SERVICE RECORDS. ULTIMATELY I HAD TO HAVE THE CAR TOWED (AT MY EXPENSE) TO THE DEALERSHIP. AFTER NOT HEARING FROM THE DEALERSHIP FOR 2 DAYS, I CALLED THEM. THEY SAID THEY DID NOT KNOW ANYTHING. I THEN CALLED KIA CUSTOMER SERVICE AND OBTAINED A "CASE NUMBER" WHICH IS 13103094. NO ONE AT THE DEALERSHIP WILL TELL ME ANYTHING ABOUT THE STATUS OF MY CAR AND WHEN I CALL CUSTOMER SERVICE I AM TOLD THAT I HAVE TO WAIT A MINIMUM OF 4 WORKING DAYS. IN THE MEANTIME I MUST TRAVEL BY UBER WHICH IS GETTING QUITE EXPENSIVE. I READ AN ARTICLE IN FORBES ABOUT A RECALL IN 2017 ABOUT THIS SAME SITUATION, BUT APPARENTLY IN A DIFFERENT ENGINE. I AM APPALLED THAT THIS SHOULD HAPPEN IN AN ENGINE WITH SO FEW MILES. I DO NOT KNOW WHAT RECOURSE I HAVE.
MY KIA SORENTO TURN OFF TWICE WHEN DRIVING AND IS NOT THE ALTERNATOR WE DON'T KNOW WHAT IT IS DO YOU KNOW IF THERE ANY NEW RECALLS ?
"ENGINE FAILURE RECALL" AND ROD BEARINGS NOT PROPERLY WORKING. WAS ON THE HIGHWAY DRIVING WHEN CAR STARTED MAKING A TISKING NOISE, IT WOULD GET LOUDER AS ACCELERATING SO I BEGAN TO EXIT THE HIGHWAY. I BECAME INCREASINGLY LOUD AND THE TEMPERATURE STARTING TO INCREASE. I PARKED AND AT THIS TIME IT WAS SHAKING AND VERY LOUDLY. RECALL STATED CORRECT YEAR AND MODEL BUT NOT COVERED! ENGINE NOT REPLACED HOWEVER THE PROBLEM IS IN LINE WITH THE RECALL.
THE VEHICLE JUST TURNED OFF GOING DOWN THE INTERSTATE AND EVEN ON LOCAL ROADS. SEE OTHERS WHO HAVE EXPERIENCED THE SAME PROBLEM. HTTP://WWW.CARPROBLEMZOO.COM/KIAMOTOR/SORENTO/ENGINE-SHUT-OFF-WITHOUT-WARNING-PROBLEMS.PHP
ON COLD START UP, CAR EXPELS GRAYISH-BLUE SMOKE. HAS A STRONG RATTLE, LIKE BEARINGS RATTLING, THEN SUBSIDES ONCE ENGINE IS WARM. CAR DOES NOT LEAK OIL, HAS HAD ROUTINE MAINTENANCE. HAS NEVER OVER-HEATED. FOUND RECALL # SC147 WHICH APPEARS TO DETAIL BEARING ISSUE BUT IS NOT LISTED AS A RECALL FOR MY VIN#. FEAR OF FIRE OR ENGINE SEIZING.
WE HAVE HAD TO REPLACE HEADLIGHTS, BLINKERS AND BRAKE LIGHTS WAY TOO FREQUENTLY. THE 1ST TIME THE WIRING HARNESS WAS MELTED ON THE PASSENGER SIDE HEADLIGHT (ELECTRICAL ISSUE/POSSIBLE FIRE HAZARD). THE LIGHTS GO OUT DURING CITY AND WELL AS INTERSTATE DRIVING. SOMETIMES WE CAN ADJUST THE CONNECTOR AND THE LIGHTS WILL COME BACK ON. THIS WOULDN'T BE AS MUCH OF AN ISSUE IF IT WERE THE BULBS NEEDING REPLACING, BUT THIS IS FAULTY WIRING. WE HAVE TO REPLACE BRAKE LIGHTS 2-3 TIMES A YEAR. WE'VE HAD TO REPLACE BOTH TURNING LIGHT HARNESSES. KIA NEEDS TO TAKE RESPONSIBILITY AND HAVE A RECALL ON THE HEADLIGHT, BLINKER AND BRAKE LIGHT WIRING. WE HAVE TO REPLACE BRAKE LIGHTS 2-3 TIMES A YEAR.
WHILE DRIVING ON A HIGHWAY I HEARD A LOUD RATTLING SOUND COMING FROM THE FRONT OF THE VEHICLE. I PULLED OVER AND ENDED UP HAVING THE VEHICLE TOWED. THE ISSUE WAS DIAGNOSED AND WILL REQUIRE COMPLETE ENGINE REPLACEMENT.
SHATTERED SUN ROOF! AS I WAS DRIVING DOWN THE HIGHWAY I HEARD I LOUD POP AND THEN THE RAINING DOWN OF GLASS.
MY 2013 KIA SORENTO HAS BEEN FREQUENTLY DECREASING POWER WHILE DRIVING. RPMS WOULD DROP TO 0. IN SOME CASES THE VEHICLE WOULD CONTINUE TO REMAIN AT THE CURRENT SPEED, BUT WITH THE RPM AT 0. IN OTHER CASES, THE VEHICLE WOULD RAPIDLY DECELERATE AND STALL OUT FORCING ME TO PULL OVER AND RESTART THE VEHICLE. THIS HAS OCCURRED APPROXIMATELY 20-30 TIMES OVER THE LAST FEW MONTHS AND HAS OCCURRED WHILE IN TRAFFIC, PUTTING MYSELF AND MY DAUGHTER AT GREAT RISK FOR AN ACCIDENT. THERE WERE 2 TIMES IT WAS VERY DIFFICULT TO RESTART THE VEHICLE. IN SOME OF THESE CASES THE CHECK ENGINE LIGHT HAS TURNED ON BUT NOT IN ALL INSTANCES. IT IS BEGINNING TO BECOME A MORE FREQUENT OCCURRENCE AND I AM AFRAID IT IS GOING TO HAPPEN AT A TIME THERE IS A VEHICLE TOO CLOSE TO ME OR I AM NOT GOING TO BE ABLE TO SAFELY PULL OVER. WHEN I HAD A MECHANIC RUN THE ENGINE CODE HE SAID IT CAME UP A CRANK SENSOR ISSUE. HE INFORMED ME MY MAKE AND MODEL VEHICLE HAS RECEIVED NUMEROUS COMPLAINTS ABOUT THIS DECREASE IN SPEED ISSUE AND THAT IT COULD ALSO LEAD TO THE VEHICLES CATCHING FIRE. THIS IS A GREAT CONCERN FOR ME AS I HAVE A 5 YEAR OLD CHILD, AM AN EMT AND ALSO A CHILD PASSENGER SAFETY TECHNICIAN. WHEN I CONTACTED A LOCAL KIA DEALER, THEY PRETTY MUCH STATED THERE WAS NOTHING THEY COULD DO SINCE THERE IS NOT A RECALL AT THIS TIME. I AM VERY CONCERNED AS KIAS ARE TYPICALLY FAMILY VEHICLES AND COUNTLESS LIVES OF CHILDREN AND THEIR PARENTS ARE BEING PUT AT RISK. HOPEFULLY FURTHER INVESTIGATIONS WILL BE CONDUCTED AND APPROPRIATE RECALLS ISSUED SO THAT THERE DOES NOT NEED TO BE ANY FURTHER DEATHS OR INJURIES. PLEASE KEEP ME POSTED AS TO THE OUTCOME OF THIS AND OTHER RELATED COMPLAINTS.
MY AIRBAG WARNING LIGHT CAME ON. THE MECHANIC RAN A DIAGNOSTIC TEST AND FOUND THAT THE CLOCK SPRING NEEDS TO BE REPLACED.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE EXITING A HIGHWAY, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND BECAME STUCK. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AS IT LOST ELECTRICAL POWER. THE VEHICLE FINALLY STOPPED AND THE EMERGENCY BRAKE WAS APPLIED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE ENGINE SEIZED AND A NEW ENGINE WAS NEEDED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V240000 (ENGINE AND ENGINE COOLING), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE CONTACT ALSO STATED THAT HE TOOK THE VEHICLE TO THE KIA STORE (5325 PRESTON HWY, LOUISVILLE, KY 40213, (866) 627-6887) TO HAVE THE GEAR SHIFTER REPLACED PER NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE FAILURE MILEAGE WAS 79,000.
CAR BEGAN BURNING EXCESS OIL AT APPROXIMATELY 100,000 MILES, BEGAN SPEWING BLUE AND GRAY SMOKE WHEN STARTING COLD, AT 111,000 MILES TOOK FOR DIAGNOSTIC TEST AT ROMEO KIA KINGSTON. TECHNICIAN CONFIRMED ENGINE NEEDS REPLACING. ALTHOUGH THE 2.0 LITER AND 2.4 LITER ENGINES ARE COVERED UNDER A CURRENT RECALL, THIS IS A 3.5 LITER V6 ENGINE. CONTACTED KIA CONSUMER AFFAIRS AND WAS DENIED ANY ASSISTANCE EVEN THOUGH THE ISSUE IS THE EXACT SAME AS IS COVERED UNDER THE CURRENT RECALL. THE CAR WAS WELL MAINTAINED AND A MODERN DAY ENGINE SHOULD NOT FAIL AT SUCH LOW MILEAGE.
ENGINE IS KNOCKING WHILE IN USE. DEALER SAYS THE ENGINE IS FAILING AND NEEDS REPLACED. ISSUE WITH THE ENGINE IS SIMILAR TO OTHER RECALLS. ENGINE MANUFACTURED SAME TIME AT SAME PLANT AS OTHER ENGINE RECALLS. ENGINE AT RISK FOR FIRE.
THE ENGINE FAILED TO START. THE VEHICLE WAS PARKED ON THE STREET DURING THE WORK DAY. THE VEHICLE WAS TOWED TO A KIA DEALERSHIP. WE WERE INITIALLY TOLD BY THE KIA DEALERSHIP THAT A NEW STARTER WAS NEEDED. ONCE INSTALLED THE DEALERSHIP SAID THE ENGINE CEASED. THE ENGINE ONLY HAD 88,299 MILES ON IT. THE MOTOR HAD TO BE REPLACED. THERE WAS NO INDICATION THAT SOMETHING WAS WRONG WITH THE ENGINE. ROUTINE MAINTENANCE WAS MADE TO THE VEHICLE. LUCKILY WE BOUGHT AN EXTENDED WARRANTY WE WE PURCHASED THIS USED VEHICLE AND THERE WAS NO OUT OF POCKET EXPENSE.HOWEVER YOU ARE AT THE WARRANTY COMPANY'S MERCY ON WHETHER OR NOT THE REPAIR IS COVERED. ALTHOUGH IT TOOK SOME TIME, WE WERE COVERED.
EXCESSIVE OIL CONSUMPTION AT 92,000 MILES
I PREVIOUSLY HAD NO ISSUES WITH MY VEHICLE, BESIDES AN AIRBAG LIGHT THAT REPEATEDLY TURNED ON FOR NO REASON. I FOLLOWED RECOMMENDED SCHEDULED MAINTENANCE AND HAD RECENTLY HAD AN OIL CHANGE AND FULL DIAGNOSTIC. A WEEK AGO, WHILE DRIVING, MY ENGINE SUDDENLY BEGAN SPUTTERING THEN DIED. I PULLED OVER, LOOKED UNDER THE HOOD, AND FOUND NOTHING VISIBLY AMISS. THEN I GOT BACK INTO THE CAR AND IT STARTED BACK UP. THEN AFTER DRIVING A SHORT DISTANCE THERE WAS A CLICKING SOUND IN THE ENGINE AND MY ENGINE LIGHT HAD COME ON. I DROVE ANOTHER 20 MINUTES, PARKED THE VEHICLE OVER NIGHT AND STARTED IT UP THE NEXT MORNING. ALTHOUGH IT CONTINUED TO CLICK THE ENGINE LIGHT WAS NO LONGER ON. AFTER DRIVING ABOUT 30 MINUTES THE CLICKING GREW MORE INSISTENT THAN THERE WAS A LOUD "SNAP" NOISE AND MY ENGINE DIED. I TOWED THE CAR TO MY REPAIR SHOP, THE KIA DEALERSHIP IN WAIPAHU, AND THEY INFORMED ME THAT THE ENGINE HAD SEIZED AND WAS IRREPARABLE. THEY COULD NOT DIAGNOSE EXACTLY WHAT WAS WRONG BUT THEY ASSURED ME THAT REGARDLESS OF MY DILIGENT MAINTENANCE THE VEHICLE WAS BEYOND REASONABLE REPAIR.
WHILE DRIVING, THE ENGINE STARTED TO KNOCK AND SEIZED BEFORE I COULD EXIT THE HIGHWAY. THE TOTAL TIME FROM KNOCK TO SEIZURE WAS ABOUT 30 SECONDS.
The oil pressure switch fails, dumping large amounts of oil out while driving and after parked which could cause engine failure. The 2014 models are covered under a recall for this exact problem but there are 2013s with same issue. I contacted kia customer service and they will not help. My oil pressure switch failed on 2/19/2019 at 69,000 miles, on 6/21/2023 with 99,000 miles and again on 3/25/2024 with 110,000 miles. I included repair statements of the first 2 incidents.
I PURCHASED MY 2013 KIA SORENTO IN 2014 WITH 15,000 MILES. THE 2ND ROW PASSENGER SEAT HAS BEEN A PROBLEM FROM DAY ONE WITH GETTING STUCK IN THE DOWN POSITION. THE SEAT IS NOW COMPLETELY INOPERABLE AND PERMANENTLY STUCK/LOCKED DOWN AFTER I MOVED IT IN THE DOWN POSITION.
MY DAUGHTER CAME HOME FROM SCHOOL AND INFORMED ME ABOUT A NOISE HER CAR WAS MAKING. WE NOTICED KNOCKING COMING FROM HER ENGINE. A MECHANIC TOLD US IT WAS A BEARING.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 5 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE, AIR BAG, AND BATTERY WARNING INDICATORS ILLUMINATED. THE CONTACT POWERED OFF THE ENGINE AND RESTARTED THE VEHICLE WHILE IN TRAFFIC AND WAS ABLE TO DRIVE NORMALLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO BENSON KIA OF SPARTANBURG (LOCATED AT 1100 N PINE ST, SPARTANBURG, SC 29303, (864) 585-3611), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.
ENGINE HAS BEEN DIAGNOSED AS FAILING BY DEALER AND INDEPENDENT SOURCE. THE ENGINE, A 2.4L, IS EXHIBITING THE SAME CHARACTERISTICS OF PREVIOUSLY RECALLED KIA 2.4L ENGINES. THERE IS A LOUD NOISE COMING FORM ENGINE LIKE A RATTLE AFTER THE VEHICLE HAS BEEN DRIVEN A SHORT PERIOD AND HAS REACHED A HOT TEMPERATURE. NOISE GETS LOUDER AND MORE CONSISTENT AS VEHICLE CONTINUES TO BE DRIVEN. THE DEALER WANTS OVER $ 9,000.00 TO REPLACE ENGINE WITH ANOTHER USED ENGINE. THIS ENGINE NEEDS TO BE INCLUDED IN THE RECALL.
I WAS DRIVING ON A CITY ROAD AT NIGHT WITH 2 OTHER PEOPLE IN THE CAR AND MY SUNROOF JUST SHATTERED. POLICE WERE CALLED AND THERE WAS NO EVIDENCE THAT A ROCK OR BULLET HIT MY CAR. NO DAMAGE TO MY WINDSHIELD OR FRONT END ON MY CAR. IT WAS LIKE IT JUST EXPLODED.
COMPUTER NEEDS TO CONSTANTLY BE RESET
ONE HEADLIGHT CONTINUES TO GO OUT. I HAD IT FIXED SEVERAL TIMES AND THE MECHANIC SAID THAT IT IS AN ELECTRICAL PROBLEM BECAUSE EVERYTIME THEY CHANGE THE BULB IT IS MELTED INSIDE. IT WILL STAY LIT FOR A DAY AND THEN GO OUT AGAIN. ALSO, MY HEATED SEATS STOPPED WORKING AND OUTLERS TO PLUG IN MY CAR CHARGER IN THE FRONT UNDER THE RADIO HAVE STOPPED WORKING AS WELL. I HAVE HAD IT LOOKED AT AND WHEN WE THINK ITS FIXED IT IMMEDIATELY STOPS WORKING. THIS IS BEEN ONGOING FOR OVER A YEAR.
I KEEP GETTING ERROR CODES AND CHECK ENGINE LIGH I CHECK WITH OBD2 METER 3 DIFFERENT CODES COME UP 3 TIMES EACH. P0638, P2106, AND AND P2110. I CLEAR THEM CHECK ENGINE LIGHT GOES OFF AND THEN RANDOMLY IT HAPPENS AGAIN I'M NOT SURE IF THIS IS A SAFETY ISSUE BUT I JUST WANT TO BE SURE. IT HAPPENS WHEN I'M EITHER GOING 25 OR 55 AND ACCELERATING
VEHICLE OVERHEATED ONE TIME AND NUMEROUS ITEMS DAMAGED. I GET ROUTINE OIL CHANGES AND MAINTENANCE. BOLTS BACKED OUT OF ENGINE AND MISTHREADED. NO FIRE, ALTHOUGH I STOPPED DRIVING IT INSTANTLY. HAD TO REPAIR SEVERAL ITEMS. I BELIEVE THIS VEHICLE IS TOO NEW TO BE HAVING THESE DAMAGES. WHEN I RAN THE VIN# THERE IS NO RECALLS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
TL* THE CONTACT OWNS A 2013 KIA SORENTO. AFTER SWITCHING INTO THE PARK POSITION AND TURNING THE VEHICLE OFF, THE KEY BECAME STUCK IN THE IGNITION SWITCH. THE DRIVER WAS EVENTUALLY ABLE TO REMOVE THE KEY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
DATE OF INCIDENT 1/31/2019. VEHICLE CAUGHT FIRE IN ENGINE AREA. DRIVING DOWN RURAL 2-LANE ROAD, NO TRAFFIC, DRY CONDITIONS, CLOUDY; HEARD 'POP', SMOKE AND FLAMES CAME OUT FROM UNDER HOOD, COULD NOT ACCELERATE. CAR FULLY ENGULFED SHORTLY THEREAFTER. SAME DAY, JUST 50 MILES AWAY, ANOTHER KIA SORENTO, SAME EXPERIENCE. WITNESSES STATE THERE HAVE BEEN SEVERAL STORIES REGARDING KIA ENGINE FIRES 'ALL OVER THE NEWS' WITHIN JUST THE PAST 2 WEEKS! THAT VERY SAME NIGHT OF MY FIRE, WESH 2 LOCAL NEWS RAN A STORY AND IS INVESTIGATING. ALSO, IN TOWN JUST HALF HOUR AWAY - HOUSE IGNITED FROM CAR FIRE. LASTLY, DAUGHTER KNOWS SOMEONE ACROSS COUNTRY IN OREGON WHO PULLED INTO DRIVEWAY AND ENGINE CAUGHT FIRE. ALL KIA'S!!! RECENT ARTICLE IN USA TODAY (JAN 16) SAFETY GROUP FIGHTING TO HAVE 3 MILLION KIAS RECALLED. I FILED A CLAIM W KIA, CASE #13032230. I PLUGGED IN MY VIN AND IT DOES NOT SHOW ANY ACTIVE RECALLS BUT THIS IS CLEARLY IDENTICAL TO WHAT COUNTLESS OTHERS ARE EXPERIENCING. I'M SO AFRAID THEY WILL DO EVERYTHING THEY CAN TO GET OUT OF TAKING RESPONSIBILITY. THIS NEEDS TO BE INVESTIGATED!!! SOMEONE IS GOING TO BE KILLED! I HAVE UNBELIEVABLE PHOTOS THAT SHOW PROGRESSION OF FIRE - FROM THE VERY INITIAL START TO WHAT IS LEFT OF VEHICLE. UNABLE TO LOAD; SAYS FILE IS TOO BIG. ONE YA
THERE IS I RECALL ON THE SAME YEAR MAKE AND MODEL OF MY CAR EXCEPT THE ENGINE THEY SAY IS THE OR CYLINDER AND NOT THE 6 BUT I HAVE HAD A BLOWN HEAD GASKET SINCE I BOUGHT A CAR FROM A DEALERSHIP CERTIFIED PRE OWNED AND STILL PAYING ON IT HOWEVER MY CALL GETS SO HOT THAT I HAVE TO PULL OVER A LOT TO LET IT COOL OFF AND I PUT ALOT OF MONEY IN ANTIFREEZE AND WATER. THEY WILL NOT WORK WITH ME AT KIA DEALERSHIP THEY ARE SAYING THERES NO RECALL ON THE V6 ONLY 4 CYLINDER AND I DONT HAVE $3200.00 TO JUST PAY FOR IT TO BE DONE. BECAUSE OF THE SAME SIDE OF THE HEAD GASKET BEING BLOWN AS THE RECALL ON THE 4 CYLINDER AS FOR THAT THE RECALL IS MADE BECAUSE OF CATCHING FIRE BECAUSE THE HEAD THAT IS BLOWN IN THE RECALL IS SAME ONE AS MINE AGAINST THE FIRE WALL AND IT GETS SUPER HOT LIKE IT'S GONNA CATCH FIRE AT YOUR FEET ON THE INSIDE LIKE THE 4CYLINDERS
TL* THE CONTACT OWNED A 2013 KIA SORENTO. WHILE DRIVING APPROXIMATELY 20 MPH AND ATTEMPTING TO TURN RIGHT, THE STEERING WHEEL SEIZED. AS A RESULT, THE VEHICLE DROVE OFF THE ROAD AND CRASHED INTO A TREE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
ON DECEMBER 21, 2018 I CALLED TO MAKE A APPOINTMENT TO HAVE MY SUV RECALL TAKEN CARE OF. THEY SET ME UP WITH A APPOINTMENT JANUARY 3, 2019 AT 9:00AM. WELL I MAKE IT TO MY APPOINTMENT ON TIME AND HAND THE KEYS OVER TO THE SERVICE DEPARTMENT, THEY TELL ME IT SHOULD TAKE ABOUT 45MINS TO A HOUR. 2 HOURS LATER MY SUV IS DONE AND THEY SAID IT IS FINE AND THAT THEY CHANGED MY OIL. I APPRECIATE THE OIL CHANGE BUT I JUST HAD IT CHANGE NOT EVEN A 1,000MILES AGO. ANY WAYS, I GET IN MY SUV AND DRIVE HOME, IT'S DRIVING AND RUNNING NORMAL, JUST LIKE IT WAS BEFORE I BROUGHT IT IN, NORMAL. TAKATA RECALL ON JANUARY 4, 2019 AT 8:20PM I'M DRIVING BACK HOME FROM SHOPPING AT TO WAL-MART, WHEN MY SUV SHUTS OFF COMPLETELY, MY LIGHTS WERE STILL ON, ALL THE LIGHTS ON THE DASH CAME ON, I PUT MY FLASHERS ON AND COAST TO THE SIDE OF THE ROAD. I PUT IT IN PARK, TURN THE SUV OFF, THEN I TRY TO START IT, WOULD NOT START, SO I TURN IT OFF AND TRY AGAIN, IT STRUGGLED TO START BUT IT STARTED UP. I PUT IT IN DRIVE AND COUNTIE HEADING HOME. I GET 1MILE AND IT DOES IT AGAIN. SO I DID JUST LIKE DID THE FIRST TIME AND SAME RESULTS. FINALLY I MADE IT HOME. THE NEXT DAY I GO TO CALL THE DEALERSHIP, BUT I'M TOLD THE SERVICE DEPARTMENT IS CLOSED ON WEEKENDS. WELL I'VE BEEN REMODELING MY HOME MYSELF AND I FORGET TO CALL KIA, MY CAR WASN'T ACTING WEIRD SO I KIND OF FORGOT ABOUT IT. TAKATA RECALL UNTIL JANUARY 11, 2019 7:36PM I DRIVE TO GO DROP MY CHILD OFF TO HIS MOTHER AND I HEAR A TAPING NOISE UNDER MY HOOD, BUT IT ONLY MADE IT THAT ONE TIME SO I PAID NO MIND TO IT. TAKATA RECALL JANUARY 21,2019 7:21PM I'M DRIVING ON MY WAY HOME ON A BACK ROAD THAT IS A SHORT CUT FROM WHERE I WAS COMING FROM. AN I HEAR THIS LITTLE GRINDING NOISE, AND THEN THE TAPING NOISE I HEARD BEFORE BUT IT WAS LOUDER AND IT DIDN'T STOP. MY CHECK ENGINE STARTED FLASHING SO I PULL OVER AND CALL FOR HELP. MY OTHER HALF SAID ITS A ROD BEARING.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE OPERATING THE VEHICLE, A KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT AND THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 95,000.
THE CAR WILL STALL, UNEXPECTEDLY, DURING DRIVING AND THEN THE CAR'S COMPUTER ERASES THE CODE, MAKING IT IMPOSSIBLE TO IDENTIFY THE PROBLEM.
ENGINE ABRUPTLY SHUT OFF WHILE DRIVING AT 50 MPH DOWN THE EXIT RAMP OF A HIGHWAY. NO ENGINE KNOCKS, SOUNDS OR ABNORMAL SIGNS OF CONCERN. LUCKILY, THE CAR WAS ABLE TO ROLL TO A STOP ON THE SHOULDER OF THE ROAD TO CALL ROADSIDE ASSISTANCE. CAR WAS TOWED TO DEALERSHIP WHO DIAGNOSED ENGINE FAILURE DUE TO A PROBLEM WITH THE "BEARINGS" . ENTIRE ENGINE NEEDS TO BE REPLACED. WE ARE THE ORIGINAL OWNERS OF THIS VEHICLE AND HAVE HAD ALL OF ITS SERVICING DONE AT THE DEALERSHIP INCLUDING THE LAST ONE 2 MONTHS AGO. WE HAVE NEVER HAD A CHECK ENGINE LIGHT COME ON OR HAD ANY NOTIFICATION FROM THE MAINTENANCE CHECKS THAT THIS MAY BE A PROBLEM. WE HAVE FOUND OUT THAT KIA SORENTOS OF 2013 WITH A 2.4L GDI ENGINE HAS BEEN RECALLED FOR THIS SAME REASON AND I STRONGLY SUSPECT THAT OUR MOTOR HAS THE SAME DEFECT. AFTER A SUPERFICIAL ONLINE SEARCH, THERE ARE NUMEROUS COMPLAINTS OF SUDDEN ENGINE FAILURE IN THIS MODEL OF KIA SORENTOS THAT WERE NOT COVERED UNDER THIS RECALL (SC147. I BELIEVE AN INVESTIGATION SHOULD BE IN ORDER. SHOULD WE HAVE NOT TAKEN THIS EXIT, THIS MOST CERTAINLY COULD HAVE CAUSED A HIGH SPEED MVA INVOLVING MULTIPLE VEHICLES IF THE CAR ABRUPTLY SHUTS OFF WHILE CRUISING AT A HIGHWAY SPEED. NOTE: APPROX. MILEAGE OF THE CAR IS 107,000.
I PURCHASED MY 2013 KIA SORENTO IN MARCH 2013...I HAVE ALWAYS KEPT UP MAINTENANCE. I STARTED HAVING ISSUES ( EXTERIOR HEADLIGHTS/TAILLIGHTS GOING OUT CONSTANTLY AND HAVING TO REPLACE, CAR STALLING/STOPPING IN TRAFFIC, ABS//TRACTION CONTROL & DOWNHILL ASSIT LIGHTS COMING ON, AIR CONDITIONER, FUEL SYSTEM). I HAVE READ MANY COMPLAINTS ONLINE UNDER NHTSA, AND IT APPEARS THAT I AM HAVING MANY OF THE SAME ISSUES AS OTHERS. MY VEHICLE IS NEARING 100,000 MILES (98,800), AND I HOPE THAT ALL THESE ISSUES I AND OTHERS HAVE HAD CAN BE RESOLVED BY KIA. I HAVE ONLY RECEIVED TWO RECALLS ON MY VIN #- ONE BEING THE HEADLAMP LOW BEAM CONNECTOR WIRING HARNESS DATED 4-22-2019. WHEN I TOOK IT IN TO THE KIA DEALERSHIP, THEY FOUND NO PROBLEMS?? THE OTHER ONE WAS DATED AUGUST 14, 2019 REGARDING AIRBAG CLOCK SPRING ASSEMBLY EXTENDING WARRANTY COVERAGE TO 15 YEARS/UNLIMITED MILEAGE. THANKS FOR CHECKING INTO MY PROBLEMS.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO FUCCILLO KIA OF GREECE (LOCATED AT 4321 W RIDGE RD, ROCHESTER, NY 14626, (585) 720-8000) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 78,800.
LOW BEAM HEAD LIGHTS MELT TO THE WIRING, CAUSING TO TAKE TO THE SHOP FOR REPAIR. CAR NOT STARTING, THEIR IS A SHORT SOMEWHERE. I KNOW 2 OWNERS OF THE SAME MAKE AND MODEL AND THE SAME ISSUE/
WHILE DRIVING ON THE EXPRESSWAY (APPROX. 70MPH) THE CAR BEGAN TO KNOCK FROM ENGINE LOUD. ALSO THERE WAS A LOT NOISE I CAN'T BEGIN TO EXPLAIN. IMMEDIATELY IT SMELLED LIKE THERE WAS A BURNING SMELL. THERE WAS BLACK SMOKE COMING FROM THE EXHAUST. THERE WAS NO ISSUES OR INDICATIONS OF ANY PROBLEMS BEFORE THIS HAPPENED. LUCKILY I WAS COMING UP ON A REST STOP AND I GOT IT INTO THE LOT AND CALLED A TOW TRUCK. OF COURSE I START MAKING CALLS AS SOON AS POSSIBLE. PULL UP COMPLAINTS ABOUT THE CAR. BUT I HAVE ONE OF THE SOOL VIN #S NOT COVERED UNDER THE RECALL FOR THE SAME EXACT THING THAT THOUSANDS ARE GETTING HELP WITH. STILL HAVE TO PAY FOR THE CAR. CAN'T DRIVE THE CAR. 2 MONTHS NOW OF BEING TOLD THERE'S NOTHING I CAN DO.
Paint peeling. It began peeling 3 years ago and has continued to peel at an obnoxious rate. The roof, and hood of the vehicle is where most of the damage is, however you can see new peeling on the area to either side of the windshield.
Color pearl white. Abnormal peeling of paint despite not having any damage to initiate. Along the front and all edges where the doors curve to meet the windows. When there is damage from a rock from the road whole sheets will lift and peel off. This was a defective paint job and should be remedied by Kia.
Data synced from NHTSA on May 4, 2026