2024 Kia Sportage Complaint Log

Sudden Unintended Acceleration – 2024 Kia Sportage – Safety Hazard. Incident Date: April 18, 2026. Location: Parking lot. While pulling into a parking space at low speed, I brought the vehicle to a complete stop with my foot on the brake. Immediately after stopping, the vehicle suddenly and forcefully accelerated forward on its own without my foot on the accelerator. I was actively pressing the brake pedal, but the vehicle did not respond as expected and continued to accelerate. The acceleration was strong enough that the vehicle jumped over the parking bumper with both front tires and struck a fixed post. Even after impact with the post, the vehicle continued to push forward as if still accelerating, until it hit another barrier and finally came to a stop. At no time did I press the accelerator pedal. The vehicle’s behavior felt completely uncontrolled and unsafe. This incident could have resulted in serious injury or death if it had occurred in traffic or with pedestrians in front of the vehicle. The vehicle has been towed to KIA dealership and is pending inspection. I am reporting this as a serious safety defect. No injuries. Front-end damage after collision with post. This event was sudden, unexpected, and not driver-induced.

As I was driving to work this morning, I heard a loud bang. The sun roof blew up. Based on how the glass is raised, it looks like it blew from the inside out.

I was driving on the highway and had set the cruise control to 76. I then pushed the plus button once to increase the cruise control speed and the cruise control increased immediately to 110 mph. I braked right away which stopped the acceleration but could see it was still set at 110 mph. I pushed the button to turn the cruise control off. When I pushed it again, it went immediately back to 110. I tired multiple times over the next 45 minutes to turn the cruise control back on but it always went immediately to 110 mph.

The contact owns a 2024 Kia Sportage. The contact stated that while driving at an undisclosed speed, the sunroof exploded. The contact stated that there was no evidence of an impact on the sunroof glass. The dealer was made aware of the failure. The contact was advised to take the vehicle to a Collision Center for assistance. The vehicle was taken to the Collision Center, and the contact was informed that the failure was a known failure with similar vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact was advised to contact the NHTSA Hotline and the manufacturer to report the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,525.

Forward collision warning systems check error light hard braking occurred and scared the pee out of me. Camera blockage obstruction error

Blank Instrument Panel Screen. abnormal CAN message which can cause certain instrument clusters with a 4.2” screen to reboot while driving. During this rebooting, the cluster will not show information such as the speedometer or telltales for approximately five (5) seconds. As a result, the subject vehicles do not comply with the visibility and illumination requirements of FMVSS 101, §§ S5.1.2 and 5.3.1

While highway driving, suddenly and without warning, the panoramic sunroof shattered and exploded. Nothing hit the vehicle. Yes, it is available i took a photo. Yes, the Kia Southern Pines, NC saw the vehicle and damage.

On December 24, 2025, while driving in traffic, my Kia Sportage experienced severe lurching, bucking, and jerking, causing the engine to shut down. All dashboard warning lights illuminated, including a message prompting me to "turn engine back on." The vehicle would not restart, necessitating a tow to Horne Kia. After several days of diagnostics, it was determined that a blown ignition fuse and a bad fuel pump relay were the issues, along with a battery replacement. However, just 19 days later, while attempting to merge onto the freeway, the vehicle again bucked violently, and the engine shut down with all warning lights flashing. The police had to assist in moving my vehicle out of traffic, and it was towed to Courtesy Kia in Mesa, AZ. Once again, no error codes were found. After further diagnostics, it was discovered that the same ignition fuse had blown and that the catalytic converter had "shattered." The catalytic converter was replaced. Upon picking up the vehicle from the dealership, and driving less then 5 miles on freeway, the vehicle was bucking and hard shifting once again resulting in a third tow to dealership just 48 hours later after the previous service. The dealership ran several diagnostics under Kia's tech line, which revealed that the engine pistons are slipping and not functioning properly, resulting in loss of compression. Per Kia's tech line, a new engine long block was ordered and replaced.

While traveling at approx 65 mph on a clear, debris-free Alaska highway in -5°F temperatures, the panoramic sunroof of my 2024 Kia Sportage spontaneously shattered with an explosive sound. There were no vehicles in the immediate vicinity (nearest car was maybe 50 to 75 ft away) and no observation of flying debris or falling objects from overpasses. The failure appears to be a spontaneous glass breakage (SGB) incident potentially caused by thermal stress or manufacturing defect rather than external impact. Crucially, some of the remaining glass fragments and one large attached piece are displaced and flexed OUTWARD (upward toward the sky). There are also fracture lines in the remaining glass along and parallel to the sides of the vehicle as well as parallel to the front frame of the glass. They do not radiate out from a central point as one would expect from an object strike. This geometry to me indicates internal tension or cabin pressure release, as an external impact from a projectile would have forced the glass inward into the cabin. Additionally, there was very little glass in the vehicle cabin, certainly far less than one would expect given the size of the opening in the sunroof and the amount of glass missing. I have personally previously been in a vehicle whose side window was blown out from a vehicle kicked rock strike and in that case was showered with a lot of glass. Yesterdays catastrophic failure resulted in some glass intrusion into the passenger cabin at highway speeds, creating a severe distraction with sound was loud & sudden enough to potentially cause a loss of vehicle control. I am aware of similar reports regarding the 2023-2024 Sportage (and previous Kia panoramic sunroof class actions) regarding the use of ceramic glazing or assembly stresses that contribute to such failures. I request an investigation into whether the current model's panoramic roof assembly is capable of withstanding extreme thermal differentials and body flex.

6” Snow ice storm & negative degree temps 12/13/25 used heated windshield deicer. On 12/15 driving to work on a country road no other traffic, heard pop cracking noise above my head checked sunroof snow ice melting no visible cracks thought noise from thawing ice. Parked vehicle in my home garage while I went out of town. Returned home 12/22 found large crack origination point in front windshield originating in glass down the middle of rear view mirror sensor housing black box mounted on inner windshield the crack spans from top middle to bottom of black box glass over to right center half of windshield. Believe this is a manufacture defect design flaw low quality integrity of glass weaker than standard glass making it more susceptible to temperature changes or minor impact. Entire crack feels smooth interior exterior glass as if the crack is in the inner layers of glass windshield. Due to multi complaints & prior class action lawsuit regarding manufacture defect of KIA windshields I am reporting my complaint as it is quite similar to others complaints, issues & lawsuits. The massive crack in windshield is a driving safety hazard & a manufacture defect that needs recalled & resolved before injury or death occurs. KIA must acknowledge, issue recall &/or post a bulletin, accept responsibility this is a manufactures defect, notify the public and replace the windshields under Good Faith Customer Relations Warranty

A month after buying my vehicle in February of 2024, while driving my vehicle the screen behind my steering wheel will black out and come back on and do a system check as if I had just turned my car on. It happens at all times of day, at all speeds. I kept a log of some of the incidences and there are no two that are the same. I have even been in park with the car on and it will happen. When you are driving with cruise control on and it does it the cruise control shuts off then comes back on after it has done the system check again. This is extremely dangerous while driving on the interstate and a line of cars around you. I have taken it to the dealership and they have worked with Kia to try to figure it out and still have not been able to. I am now going on almost two years of this happening without any resolution. Below I put the last time it happened but this happens ALL the time and is not one isolated incident. I have attached a log I kept for two months of the incidences.

The sunroof shattered while driving without any sort of impact.

The component that failed is the sunroof (glass) The sunroof exploded while driving down the street, glass splattered in my head, face, and body. I almost wrecked because it sounded like a gunshot. The component is being inspected by the insurance adjuster and dealership on 10/23/25. There was no warning lamp, message or other symptom of the problem prior to the explosion.

Description of Crash: On [XXX], I was involved in a front-end collision while driving my 2024 Kia Sportage. Despite the impact, the airbags did not deploy. Additionally, the Forward Collision Assistance system did not engage or warn me prior to the crash, even though conditions were normal and the system was active. Safety Concern: •The airbags and collision assistance are federally regulated safety systems. Their failure put me and any potential passengers at serious risk. •I am very concerned this indicates a defect in the airbag and/or collision avoidance system. Damage/Injuries: My front end of my vehicle is completely destroyed, and so is my engine. As for myself I am experiencing some soreness and discomfort Requested Action: •I request that Kia and NHTSA investigate this failure as a potential safety defect. •I want confirmation that my case has been documented and reviewed for possible recall or repair action. State Farm Claim #: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing to report a serious and dangerous issue with my Kia vehicle that is putting my life and my family’s safety at risk. While driving, the engine shuts off completely whenever I come to a stop or press the brake pedal. I then have to manually restart the engine to continue driving. This happens frequently, including while I am in traffic or on the highway. I have come very close to being hit by other vehicles multiple times while my children were in the car. I already brought the vehicle to a Kia dealership, and they informed me that the issue was fixed. However, within one week, the same problem started again. This clearly indicates that the problem has not been resolved and may be due to a manufacturing or system defect. I cannot continue to drive this vehicle under these conditions. I am requesting immediate assistance to ensure my vehicle is either: Properly repaired and guaranteed safe to drive, or Replaced with another vehicle if the defect cannot be corrected. Please treat this as a high-priority safety matter. I am sending this email as official documentation that I have reported this issue to Kia Headquarters in case anything happens to me or my family while operating this vehicle. I expect a prompt response and resolution. Thank you for your urgent attention to this matter. Sincerely, [XXX] [XXX] [XXX] [XXX] Vehicle Information: Make/Mode: 2024/kia Sportage VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving, just left my house and turned on to the road. Sunroof shattered for no apparent reason. Owned vehicle for a year and half, no previous issues. No prior damage. No other vehicle around, clear skies and it shattered. The moving part, not the stationary part.

While driving the vehicle and selecting EV only mode the engine RPMs surge to about 3000. This happens frequently and I have it on Video. Kia has had the car multiple times for electrical may electrical related repairs but say the vehicle is normal. The tech line person even had the dealer drive a similar car for a baseline. I would expect they had a baseline prior to manufacturing the car. This is an ongoing unrepaired issue. Date below is first reported date of electrical concerns.

The design of the backup light is awful. There is a single light that is about two inches long and an inch high under the license plate. When you back up in a parking lot like at Walmart, other drivers cannot see the light and keep driving by like you are not moving. We have had several close calls because of this. Kia should be forced to change the design

I am writing to formally raise a safety concern regarding my vehicle’s brake and rotor system, which has experienced premature failure on two separate occasions. First Occurrence: The issue was first identified prior to reaching 11,000 miles and was addressed by the dealership after surpassing 11,000 miles. The repair involved replacement of the rotors and bolts, but notably, the brake components themselves were not replaced. Second Occurrence: Around 23,000 miles, I began to notice progressively worsening shaking and a disturbing sensation of the brakes skipping or slipping—particularly during highway downgrades. By 24,500 miles, the issue had become significantly more pronounced. I returned the vehicle to Kia of Stockton at 25,248 miles. During my visit, Ricardo from the Kia of Stockton Service Department attributed the issue to “driver error,” citing hot spots on the rotors. However, he also acknowledged that during the initial repair, only the rotors and bolts were replaced—not the brakes. Ricardo further stated that Kia could not offer any additional support beyond a 10% discount on repairs, per his manager’s directive. I explained that I live and work locally, and my driving habits do not involve long commutes or frequent stop-and-go traffic. Given this, I strongly believe the repeated brake system failure points to a potential manufacturing defect rather than user error. Ricardo agreed that if this were his own vehicle, he would be concerned as well. This issue poses a serious safety risk—not only to myself and my family, but to other drivers on the road. In addition my vehicle has also experienced powertrain issues, where it feels as if the vehicle is stuck in 1st gear. I am therefore requesting a full investigation into this matter. If necessary, I would like to initiate the process of reporting this vehicle as a potential lemon under applicable consumer protection laws. Thank you for your attention to this urgent safety concern.

The car emergency brake component was faculty and kicked in at an inappropriate time. When the emergency brake occurs you are unable to move the car at all. Being unable to move put myself and my passenger seater at risk for bring hit to which we were. The vehicle was not inspected due to Kia Corporate office not answering the phone.

The panoramic sunroof glass spontaneously shattered upon entry in to the vehicle and closing the driver door. If the privacy cover closed, my daughter would have been showered with glass. I have tried reaching out to a Kia Dealer directly but have not received a response. I did notify my insurance so there would be a record and I am waiting for an adjuster to come out to look at the vehicle and document it. No warnings.

Horn stopped working

Not safety but I couldn't locate the complaint section you supposably have. The front rotors had to be turned with less than 18K miles. They have since been completely replaced twice at my expense and the car is less than 2 years old. Now the rear rotors have issues and it's going to cost me $360 to turn them or $700 to replace them. The dealer says it's either my driving or the weather. I've have literally been driving for 40 years and have never had to replace rotors. As for weather, unless Columbia, MO has some special weather that eats rotors that is not the case either. A parts counter employee told us it was an issue with the axle and that until we find a service tech smart enough to fix it, we'll just keep replacing rotors. He said he worked for Toyota, and they had the same issue. The Kia tech said he had no idea what he was talking about so again, we're paying to replace parts on a less than 2-year-old car and they won't even warranty their repair work. There is obviously something very wrong with this car.

hello , my mom was driving . she had all the lane driving assist systems on. the driving assist , lane assist, forward collision assist, lane keeping assist, & cruise control. it had started to rain my mom tried to move over to the middle lane the steer wheel would not let her it pulled her back as if someone was on the side of her but it wasnt it then started driving by itself. the car started malfunctioning , it toke control my mom tried to get a hold of the wheel but the power assit would not let her. it then turned by itself and drove straight into a mountain. we hit it head on with no warning. we then flipped 5 times and landed upside down. the door and windows did not work we were trapped. the power was completely out in the car. my insurance company has inspected it and states that they think the car malfunctioned. i have called kia and they stated a engineer was suppose to go get the black box to get the data. it has been three weeks kia has stopped returning my calls. my insurance company is holding my car for 90 days. Please Help. It is availible for inspection .

Rear liftgate window imploded.

i BOUGHT THE VEHICLE IN FEBRUARY 2025 AND THE WINDSHEILD CRACKED (ROCK HIT IT) WITHIN 3 MONTHS OF PURCHASE. IT IMMEDIATELY SPREAD TO BE IN MY VIEW OF THE ROAD WHICH WAS A SAFETY CONCERN FOR ME AND OTHERS, AND TOO BIG TO HAVE REPAIRED. I TOOK IT TO THE DEALERS BODY SHOP AND HAD REPLACED. AFTER REPLACED, I DROVE IT APPROX. 5O MILES AND SAME THING HAPPENED. I HAVE READ OF LAWSUITS AROUND DEFECTIVE WINDSHEILD ON THIS MODEL. I TOOK IT BACK TO LANDERS KIA IN LITTLE FOR THEM TO INSPECT IT AND IT IS STILL CRACKED AS I DO NOT HAVE ANOTHER $500.00 TO HAVE REPLACED AGAIN. I HAVE PICTURE OF SECOND CRACK IF YOU NEED IT?

When we were entering a major intersection, car strolled and rolled forward and stopped 3/4 thru the intersection. It would not restart immediately while cars were speeding by on both sides. It finally started. This is the second occurrence we took the car into the KIA dealership. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The doors won't lock. The button on the handle won't work sometimes. It's just random. This has happened 4 times in the last 2 years I have owned the car. I have to use app to lock and unlock the car. Once I drive it again everything is fine.

All the dash lights come on randomly has happened 3 separate times the 4th time they came on I also couldn’t shift out of park.

While driving, the vehicle engine shut off while making a turn. Before the engine stalled, the engine began to sputter as I made the turn. I was stranded on the roadway as I could not restart the vehicle. For my safety, I stayed in the vehicle as there was no shoulder and many vehicles including dump trucks. Several attempts to restart the engine were unsuccessful - the engine would try to turn over and then stop. I contacted roadside assistance and the car was towed to the dealership. Diagnosed as a Faulty Fuel Pump/Bad Connectors. Approximately 8950 miles. This is the second time the car stalled while driving.

I have had no accident. In my opinion the 2024 Kia Sportage has a dangerous fire safety problem. This car has no way to open the back tailgate from inside. No release inside the car or on the key. I an accident occurs and the driver should pass out and could not get the key to someone, there is no way inside the car to release the back door to escape. If the car should catch on fire you would have to breakout the windows and then you will still have to take the door off to get to the people if driver can not hand you the key .There was an auto opener on the 2023 but not this model ..unless you purchase it special, which no one told me this when I purchased this car or I would not have purchased it .I even called back 3 months later trying to find out how to open my door and first was told by a dealer it was on my key as I tried to find it and called the dealership two additional times and asked at the dealership 2 more when I went for maintenance. made a 3rd trip and finally spoke to someone at the dealership who just now told me there is no key or inside access to the trunk. The dealers did not know and had me searching to use the key and the drivers door section. I think there should be a recall and they should have to put this on the car for it is a great safety hazard if you or your child is trapped inside a wrecked car. They should at least tell you this before purchasing and I would not have bought and paid cash for this car. NOW they want me to pay for this ? It is a fire SAFETY HAZARD. They need to make this right! Cars have had a way to get into the rear on key and from inside for 20 years now Please consider this before people dies in a accident due to this. I did call the company and they seem unconcerned. They need to get this feature on my car without charging me for it.If this was a standard feature on the 2023 then it should be on the newer cars ..It is all about money and not our safety.Why would you take a feature this important off a vehicle?

Trim parts came off roof traveling on highway.

The glass panel placed between the windshield and the Panoramic sunroof blew out with no external forces. Looking at other cases from online, this appears to be a problem dating back to the 2019 model. Attached are photos from the date of incident (12/31/2024) from 1/3/2025 and 1/17/2025.

Since day one of my purchase I noticed All warning light turned on and goes off while driving over an hour I thought it was normal as it’s my first Kia so continue to drive and it did same when ever I go on long drive and after 2 months it started vehicle to loose power and I always has to stop and restart the engine. Continued with same issue and all of a sudden it stopped on interstate and this time the car bogged out and engine shut off which was a dangerous situation for my whole family as cars behind would have hit us and cause multiple car collision I called my dealership to add this issue on my appointment for first service so it can be taken care of and I dropped off the car at dealership and after road test they confirmed that yes it has issue where multiple lights comes on and off so they don’t really know what’s causing the issue but will try to change the infotainment screen which they think is the issue might solve it so they kept my car for more than 90days and got my car back with scratches on dash and digital display bit shaky but according to milestones look like they tested if the issue been solved. ????

What I assume happened to my wiper blades: In December of 2024 we got a lot of heavy snow. I turned on my car to heat it up while I worked on cleaning off the outside of the car. My wipers were set to auto so the car automatically tried to clear the snow from the windshield. I did not notice this since they didn't move due to the snow weight. Once snow was removed I noticed the wipers did not work so I brought it in for the dealership to look at it. They determined that the gear had been stripped and needed to be replaced and informed me that this is not covered under warranty. Since the repair I have not driven the car in snow, no longer use the auto wiper function, and am sure to clean off all snow/ice before I turn the blades on. End of February I turned the wipers on to clean the windshield by pulling lever back. No fluid came out, the blades went back and forth a few times and then only one blade started coming up while the other lay in its off position. Determined that my car is not holding any wiper fluid (unsure if this was not connected properly during last repair). Have an appointment to get the car looked at again.

Sunroof explosion

Tire pressure monitoring system (TPMS) is not working correctly. It is under reporting pressure by over 3-5 PSI on Cold and Hot Tire. My vehicle is available for inspection upon request. TPMS is flagging in the system and pushing to over fill tire with air over prescribed pressure by the manufacturer. It is safety risk. I got my vehicle air pressure checked twice in 2 weeks by a national tire chain shop. It didn't happen before. it is first time. Issue first appeared 4 weeks back.

The contact owns a 2024 Kia Sportage. The contact stated while the vehicle was parked, the windshield cracked without impact. No warning light was illuminated. The vehicle was not taken to a dealer; the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 23,000.

Stopped at traffic light, light turned green and went to accelerate. Car died, all lights came on dash in oncoming traffic and car would not restart for minutes.

The Dashboard with all the instrumentation goes blank while driving causing loss of all instrumentation gauges and headlights shut off. This has happened repeated times since the car was purchased new in June 2024 and has been in the service department since October a total of six times. They have replaced fitments, the dashboard cluster, the phone charging pad and have done multiple software updates and it continues to go blank while operating. The dash then lights back up with System Check and all the instruments lights in dash glow and it stays like that for several seconds. I am repeatedly told they cannot recreate the problem to properly diagnose so they have been cherry picking solutions to fix and it’s dangerous to drive. I have filed a complaint with the NC Attorney General, a BBB Auto Complaint, a Complaint with the Manufacturer directly and they are telling the dealer to return car to me because they can’t recreate the problem and so in their opinion nothing is wrong when I have video of this happening while driving. Please help me

The ECU malfunctioned and the passenger side airbag didn’t go off and should have. There were error codes and I told KIA service department about it but they weren’t to concerned and said they would look at it at my first service appointment

Panoramic sunroof shattered while driving - there were no rocks or falling objects

The contact owns a 2024 Kia Sportage. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was able to restart on the third attempt; however, the failure recurred. The vehicle was driven to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 17,000.

I was driving on the 99tollway about 70mph and I heard what I can only describe as an explosion sound and when I looked in my rearview mirror I saw glass flying from my car. My panoramic sunroof exploded, leaving a large hole in the middle of the sunroof. There were no car around me thankfully and nothing struck my car prior to the explosion sound. No sensors went off in my car and my car did not alert me that there were any issues with the roofing system.

While driving down highway, roof molding came loose and started to bang against the roof by flopping.

Front brake rotors are warped on new 2024 KIA Sportage with only 4000 miles on the vehicle. The vehicle is available for inspection anytime When braking the steering wheel will pulsate left to right The problem has been confirmed by the dealer as an ongoing problem with this vehicle brand and model. The vehicle is scheduled for repair on October 15, 2024 I have been advised that the front brake rotors will be re-surfaced and not replaced. I have also been advised that KIA will NOT perform a second repair

While in use, the vehicle engine shut off while making a turn. Several attempts to restart the engine were unsuccessful - engine would try to turn over and then stop. Vehicle was pushed off the road and roadside assistance was contacted and car tower to the dealership. Diagnosed as a Faulty Fuel Pump. <900 miles

The contact owns a 2024 Kia Sportage. The contact stated that while attempting to park in his residential carport, the brake pedal was depressed the brake pedal was stiff and did not move down as intended. The contact used excessive force but the vehicle failed to come to a stop. The vehicle collided with the screen room of his residence taking out three of the four walls of the patio. There were no injuries. A police report was not filed. The vehicle was towed to a dealer where the failure was not able to be replicated. The manufacturer was not notified of the failure. The failure mileage was 6,100.

24 hours after purchase, the steering wheel had high vibration and was worrisome to drive. Returned to dealer and was originally told I break too hard- before they kept the vehicle for 8 days. They claim the rotor was replaced. Everything I am experiencing for my first car is sounding unreasonable. Why would a new model off the dealer lot have a rotor issue and why can my dad replace his breaks in 3 hours but a dealer takes 8 days. I’m not sure what is wrong with my vehicle but wanted to report it in case something happens.

I was stopped at a red light in middle lane with traffic all around when the car just stopped running. After a few tries it started again.