2008 Lexus ES Complaint Log

MY PASSENGER SIDE FRONT WINDOW WILL NOT ROLL UP PROPERLY. APPARENTLY THE PLASTIC CLIP BROKE OFF AND THE ENTIRE WINDOW HAS TO BE REPLACED. THIS IS DEFINITELY A DEFECT BY LEXUS. I HAVE SEEN A LOT OF COMPLAINTS ONLINE ABOUT THIS. LEXUS IS CHARGING 700 DOLLARS TO FIX. I WILL NOT BUY ANOTHER LEXUS OR RECOMMEND ONE TO ANYONE BECAUSE LEXUS SHOULD TAKE OWNERSHIP FOR THIS ONE. *TR

THE PASSENGER SIDE WINDOW GLASS POPPED OUT WHILE MY WIFE WAS DRIVING THIS CAR TO SCHOOL TO DROP OFF OUR KIDS. IT DID STARTLE HER BECAUSE OF THE NOISE. SHE WAS ALERT ENOUGH AND ANY ACCIDENT WAS AVOIDED. I GOT THE CAR CHECKED OUT BY A LEXUS DEALER AND THEY SAID THAT IT WAS DUE TO A FAULTY PLASTIC TAB THAT BROKE AND THE ENTIRE GLASS ASSEMBLY NEEDS TO BE REPLACED (EVEN THOUGH THERE IS NOTHING WRONG WITH THE GLASS ITSELF) THIS IS A KNOWN PROBLEM IN LEXUS AS ACKNOWLEDGED BY A TSB (TECHNICAL SERVICE BULLETIN) L-SB-0003-09 ISSUED BY THEM ON JANUARY 26, 2009. THE CAR WAS STILL UNDER WARRANTY AT THAT TIME, BUT THEY FAILED TO INFORM ME ABOUT THIS POTENTIAL PROBLEM. *TR

WHILE DRIVING ON THE HIGHWAY AT 60 MILES / H MY DRIVERSIDE WINDOW SUDDENLY FELL DOWN WHICH SERIOUSLY DISTRACTED ME AND WHICH ALMOST RESULTED IN A COLLISION WITH ANOTHER CAR. FEEDBACK FROM LEXUS IS THAT THE PLASTIC TABS THAT HOLD THE WINDOW DISINTEGRATE OVER TIME AND AS A RESULT THE ENTIRE WINDOW WILL NEED TO BE REPLACED. IT'S CLEARLY A SAFETY HAZARD AND SHOULD PRO-ACTIVELY BE ADDRESSED BY LEXUS. *TR

REAR SEAT BELT (2) UNABLE TO FASTEN INTO BUCKLE.. IT IS DEFECTIVE. *TR

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH AROUND A CURVE, THE VEHICLE ERRONEOUSLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE SLOWED DOWN. THE VEHICLE THEN RESUMED NORMALLY. THE CONTACT MENTIONED THAT FAILURE WAS EXPERIENCED MULTIPLE TIMES. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD SEND AN ENGINEER TO INSPECT THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 23,800.

HAD TO MAKE A HARD STOP AND THE BRAKE PEDAL FADED BADLY. PEDAL HAS BECOME SOFTER OVER TIME. ALREADY HAD TO PAY TO REPLACE FAULTY DESIGNED REAR PADS AND FRONT DISCS. LEXUS HAS A TSB ON THE SQUEAKY REAR PADS BUT NEVER LET US KNOW. IT WAS A REPLACE ONLY IF OWNER COMPLAINED. 1 PAD WAS BADLY WORN, BUT THE VEHICLE WAS OUT OF WARRANTY AND LEXUS WOULD NOT DO ANYTHING. WITH ALL THE TOYOTA MASTER CYLINDER ISSUES UNDER RECALL, I FIND IT HARD TO BELIEVE OUR ES350 IS NOT EXPERIENCING THE SAME THING. EXPENSIVE FIX THAT WE CANNOT DELAY FOR SAFETY SAKE. ENGINE IS BECOMING NOISY. TICKING SOUNDS AT TIMES. *TR

I WAS IN STOP AND GO TRAFFIC. BUMPER TO BUMPER. THE CAR IN FRONT MOVED FORWARD AND I PRESSED THE GAS PEDAL 2 SECONDS AND WENT BACK TO THE BRAKE. THE ENGINE STARTED TO REV UP OUT OF CONTROL. I PRESSED ON THE BRAKE AS HARD AS POSSIBLE AND MANAGED TO SLOW THE CAR BUT NOT STOP IT. I PUT IT IN PARK BUT THE ENGINE CONTINUED TO ROAR. IT FINALLY WENT BACK TO NORMAL. LEXUS CHECKED THE CAR BUT SAID THEY FOUND NOTHING WRONG. THIS MODEL HAD BEEN RECALLED FOR THE SAME PROBLEM. CLEARLY THE CAR MAY BE DANGEROUS. LEXUS DENIES ALL RESPONSIBILITY. THE INSPECTOR LEFT A THUMB DRIVE IN THE CAR BUT I CAN'T READ IT. I WOULD BE GLAD TO SEND IT TO YOU. *TR

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THERE WAS FLUID LEAKING FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE WAS AN OIL LEAK AND ADVISED HER THAT THERE WAS A MANUFACTURER'S RECALL FOR THE FAILURE. THE VEHICLE WAS REPAIRED FREE OF CHARGE UNDER THE MANUFACTURER'S RECALL. AFTER REPLACING THE COMPONENT IN THE RECALL THE MECHANIC ADVISED HER THAT THE OIL LEAK CAUSED DAMAGE TO HER DRIVE BELT AND IT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED FOR THE DRIVE BELT. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,375. THE CURRENT MILEAGE WAS APPROXIMATELY 85,005.

I ROLLED DOWN THE PASSENGER SIDE WINDOW OF MY LEXUS 2008 ES350 AND THE WINDOW CAME OFF TRACK. THE WINDOW JUMPED OUT OF THE TRACK AS I ATTEMPTED TO ROLL IT UP AND APPEARS TO BE FALLING OFF THE CAR. THIS IS A WINDOW THAT I SELDOM ROLL-DOWN. I BELIEVE THAT DUE TO THIS PROBLEM WHICH I CONSIDER TO BE A SAFETY HAZARD THAT THE LEXUS 2008 ES350 CARS SHOULD BE RECALLED. *TR

IN AN ACCIDENT IN 2012, A CAR IMPACTED THIS LEXUS FROM RIGHT SIDE AND THE LEXUS SHIFTED OVER THE CURB AND HIT THE ROAD SIDE LIGHT POST. THE FRONT DRIVER SIDE AIRBAG EXPLODED BUT INSTEAD OF PROTECTING PEOPLE FROM INJURY, IT DAMAGED MY WIFE'S RIGHT KNEE BADLY. THE KNEE BONE WAS FRACTURED AND SHE HAD THREE SURGERIES IN HOSPITAL. SHE HAD BEEN ON BED FOR HALF YEAR BEFORE RECOVERY. NOW SHE STILL CAN'T WALK NORMALLY AND FEEL PAIN FROM HER KNEE.

BOUGHT MY CAR IN 2008, SINCE 2012 MY DASHBOARDS IS VERY STICKING BECAUSE IT IS MELTING, BY THAT TIME MY GUARANTEE WAS ACTIVE BECAUSE I PAID EXTRA TO EXTEND IT. FOR THE FIRST TIME IN 2012 I CALL THE OFFICE OF LEXUS TO INFORM THE PROBLEM, MY CUSTOMER SERVICE REPRESENTATIVE TOLD ME TO BRING THE CAR IN TO CHECK THE PROBLEM AND TO MAKE THE APPOINTMENT TO LEAVE THE CAR, I THOUGHT THAT IT WAS INCLUDED ON THE GUARANTEE, AND HE TOLD ME NO, HE TOLD ME THAT MAYBE THE LEXUS WOULD HELP ME TO LOWER THE PRICE, BUT THAT I HAD TO PAY, AND I SAID NO THANK YOU I DON'T HAVE THE MONEY. AFTER THAT THE DASHBOARD GOT WORSE, AND I CALL BACK ON APRIL 2013 TO TALK TO MY CUSTOMER SERVICE REPRESENTATIVE, AND HE WAS TRANSFERRED TO ANOTHER DEPARTMENT, AT THAT POINT I TOLD THE REPRESENTATIVE THE PROBLEM, AND IT GOT WORSE TO THE POINT THAT IS VERY DIFFICULT TO DRIVE WHEN IS SUNNY, HE TOLD ME THAT MY GUARANTEE IT WAS EXPIRED AND THAT I HAD TO PAY TO FIX IT. BUT I DON'T THINK IS FAIR THAT AFTER I PAID $40,000.00 FOR MY CAR I HAVE TO PAID TO FIX IT, WHEN IT SHOULD BE A RECALL FOR THE LEXUS WITH THIS PROBLEM. *JS

WHILE DRIVING, I PUSHED GAS PEDAL DOWN TO ACCELERATE QUICKLY. ENGINE REVVED TO HIGH RPM AND CAR ACCELERATED AND RPM STAYED HIGH IN SPITE OF LETTING OFF OF GAS PEDAL. INITIALLY I PUT CAR IN NEUTRAL AND ENGINE CONTINUED AT HIGH RPM. I TAPPED HARD ON GAS PEDAL AND PEDAL RELEASED. THIS RECURRED AGAIN WHEN I PUSHED DOWN ON PEDAL. APPEARED TO BE DUE TO LEXUS FLOOR MAT CATCHING ON BOTTOM OF GAS PEDAL. I CALLED LEXUS DEALER AND WAS TOLD THIS HAD NEVER BEEN REPORTED. (I HAD ALREADY HAD THE RECALLED PEDAL REPLACEMENT DONE). I PULLED THE FLOOR MAT BACK TO PREVENT THE EDGE CATCHING ON THE PEDAL. APPROXIMATELY ONE MONTH LATER THE PROBLEM RECURRED--PRESUMABLY BECAUSE THE MAT HAS SLOWLY PUSHED FORWARD OVER THE LAST MONTH. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD HAD A STICKY SUBSTANCE. THE CONTACT MADE SEVERAL ATTEMPTS TO CLEAN THE SUBSTANCE, BUT THE STICKY RESIDUE REMAINED. THE DEALER WAS NOTIFIED AND ADVISED THE CONTACT TO COVER IT WITH CARPET. THE CONTACT'S VISIBILITY WAS CONSTANTLY BEING AFFECTED BY THE GLARE. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE DEALER WAS UNABLE TO INDICATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/13/16*LJ *CN

T BONE BY A 4 RUNNER, DRIVER SIDE DOOR WAS SEVERELY DAMAGED BY THE IMPACT. 4RUNNER FRONT BUMPER CAME OFF FROM THE IMPACT. BROKEN GLASS EVERY WHERE CAUSING MINOR CUTS TO THE DRIVER AND PASSENGERS OF THE LEXUS 08 ES350. SIDE AND CURTAIN AIRBAGS DID NOT DEPLOY. MINOR INJURIES SUSTAINED ON THE DRIVER AND PASSENGERS ON THE LEXUS 08 ES350. *TR

I HAD ALMOST FINISHED PARKING MY '08 LEXUS ES 350 IN A PARKING PLACE AT A BUSINESS PARK WHEN IT SURGED FORWARD VERY FAST. I HAD NOT TOUCHED THE ACCELERATOR. I BRAKE HARD, BUT THE CAR WENT UP OVER A CEMENT DIVIDER AND CRASHED INTO THE CAR PARKED FACING ME. I HAD THE CAR ONE AND HALF YEARS, AND THIS WAS THE FIRST TIME IT HAPPENED. I HAD IT TOWED TO THE LEXUS DEALERSHIP. AN INSPECTOR FOUND NOTHING WRONG EXTERNALLY, BUT THE EDR SHOWED I HAD NOT STEPPED ON THE ACCELERATOR BEFORE THE CRASH, ONLY THE BRAKE, AND YET IT HAD SURGED FORWARD. I HAD TAKEN THE CAR IN EARLIER FOR THE RECALL, AND HAD REMOVED THE MAT AND HAD SOMETHING ADDED TO THE SOFTWARE. I SOLD THE CAR BACK TO LEXUS IMMEDIATELY AS I NEVER WANTED TO STEP FOOT IN IT AGAIN. THIS IS A VERY DANGEROUS CAR, AND SOMETHING IS WRONG WITH THE ELECTRONICS TO CAUSE THIS. *TR

TL*THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT OWNS A 2008 LEXUS ES350. WHILE CRUISING 60 MPH THE LEXUS SUDDENLY ACCELERATED TO OVER 90 MPH. CONTACT STOOD ON THE BRAKE AS HARD AS HE COULD AND SWITCHED THE IGNITION OFF, BUT THE CAR CONTINUED REVVING AS HIGH AS THE MOTOR WOULD GO. FINALLY, THE CONTACT WAS ABLE TO GET THE CAR INTO NEUTRAL TO SLOW DOWN. HOWEVER, BY THEN THE BRAKES WERE RED HOT. CONTACT PULLED THE COIL WIRE TO STOP THE MOTOR FROM BLOWING UP. AFTER, THE CONTACT'S TERRIFIED WIFE AND CHILDREN CALMED DOWN FROM THE NEAR DEATH EXPERIENCE, THE LEXUS WAS TOWED TO A LEXUS DEALER. THE CONTACT CALLED AND WROTE THE DEALER FOR WEEKS BUT ONLY RECEIVED A RESPONSE AFTER THREATENING LEGAL ACTION. TOYOTA OF AMERICA THEN SENT A REPRESENTATIVE TO ERASE THE ONBOARD COMPUTER DATA PROVING EVEN TOYOTA THINKS ITS UNINTENDED ACCELERATION IS ELECTRICAL, NOT MECHANICAL. UPDATED 01/25/11*LJ UPDATED 04/18/11. *JB

I HAVE BEEN INVOLVED IN TWO SEPARATE COLLISIONS THIS YEAR WITH MY 2008 LEXUS ES350 AND NEITHER TIME DID MY AIR BAGS DEPLOY. THE FIRST TIME WAS IN MAY/JUNE OF 2010 AND I HIT A CURB AVOIDING A COLLISION WITH A VEHICLE THAT CUT MY OFF. I WAS ALONE IN MY VEHICLE TRAVELING AT ABOUT 30-40 MILES AN HOUR AND THE AIRBAGS DID NOT DEPLOY. EXACTLY TWO MONTHS AGO, I WAS INVOLVED IN ANOTHER COLLISION WITH A HYUNDAI ACCENT IN WHICH I REAR ENDED THAT VEHICLE AT A SPEED OF APPROXIMATELY 45 MPH AND AGAIN THE AIRBAGS DID NOT DEPLOY CAUSING ME TO HIT MY FACE ON THE STEERING WHEEL, HAVING A NOSE AND FACIAL CONTUSION, THEN BEING WHIPPED BACK FROM THE SEAT BELT. PROGRESSIVE INSURANCE REFUSED TO TOTAL THE VEHICLE DESPITE THE EXTENSIVE DAMAGE AND THEY STILL CAN'T FIGURE OUT THE COMPUTER RELATED ISSUES. PROGRESSIVE CLAIMS THAT THE AIRBAG ISSUE HAD NOTHING TO DO WITH THE ACCIDENT AND THAT I NEED TO TAKE THAT UP WITH LEXUS. THAT PROCESS IS EXTREMELY FRUSTRATING AND DESIGNED TO AVOID ANY CONSUMER FROM GETTING THEIR RIGHTFUL RESTITUTION AND SERVICE FOR A POTENTIAL DANGEROUS SITUATION. I AM A REALTOR AND CANNOT RISK TAKING MY CLIENTS IN MY VEHICLE SINCE I AM AFRAID THAT IF I AM INVOLVED IN ANOTHER ACCIDENT, MY PASSENGERS WILL BE AT RISK. I DO NOT KNOW WHAT TO DO, I AM PAYING HIGH MONTHLY PAYMENTS FOR LUXURY AND SAFETY THAT LEXUS IS NOT BACKING. PUTTING MY CLIENTS AND MY CHILDREN AND FAMILY IN DANGER. THIS IS VERY SERIOUS AND NEEDS TO BE ADDRESSED WITH TOYOTA/LEXUS! PLEASE HELP. *TR

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT WAS DRIVING WITH THE CRUISE CONTROL SET TO 75 MPH WHEN THE TRACTION, ENGINE AND VEHICLE STABILITY CONTROL (VSC) WARNING LIGHTS ILLUMINATED. THE CONTACT APPLIED THE BRAKES AND THE VEHICLE BEGAN TO DECREASE IN SPEED HOWEVER WHEN HE REMOVED HIS FOOT FROM THE BRAKE PEDAL, THE VEHICLE BEGAN TO ACCELERATE BACK TO 75 MPH. THE CRUISE CONTROL WOULD NOT DEACTIVATE BY APPLYING THE BRAKES. THE CONTACT DEPRESSED THE BRAKES AGAIN UNTIL THE VEHICLE CAME TO A COMPLETE STOP HOWEVER, THE VEHICLE ABNORMALLY ACCELERATED TO 65 MPH WHEN HIS FOOT WAS RELEASED FROM THE PEDAL. THE VEHICLE MAINTAINED A SPEED OF 65 MPH ALTHOUGH THE CRUISE CONTROL WAS NO LONGER ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING A DIAGNOSIS OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 49,167.

S10 APPROPRIATE HANDLING-LETTER FROM REGARDING TOYOTA COMPLAINT *TGW 2008 LEXUS ES350 THE CONSUMER STATED AS HIS WIFE TURNED INTO A PARKING SPACE IN A PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. THE CONSUMER STATED THE RECALL WAS PERFORMED PRIOR TO THE CRASH. *JB UPDATED 09/20/10*JB

I OWN A 2008 LEXUS ES-350 - IT HAD A RECALL FOR ACCELERATION PROBLEMS WHICH THEY ADJUSTED THE GAS PEDAL. ABOUT 3 WEEKS AGO I PULLED UP TO THE OFFICE AT MY APT COMPLEX, HAD MY FOOT ON THE BRAKE AND CAR CONTINUED TO GO FORWARD, WENT OVER THE CURB AND KNOCKED DOWN THE LEASING SIGN. I PUT THE CAR IN REVERSE STILL WITH MY FOOT ON THE BRAKE AND CAR CONTINUED TO GO BACKWARDS, THEN PUT CAR IN NEUTRAL AND FINALLY CAR STOPPED. LEXUS CUSTOMER SERVICE AND MY INSURANCE COMPANY EXAMINED THE CAR AND SAID THERE WAS NOTHING WRONG WITH THE CAR. IF THAT IS TRUE WHY DID THE CAR CONTINUE TO GO FORWARD WITH MY FOOT ON THE BRAKE. *TR

GOING DOWNHILL ON STEEP GRADE AT 60 TO 70 MPH, SEVERE SHAKING OF STEERING WHEEL WHEN BRAKES APPLIED, REPAIRED BY LEXUS OF LAS VEGAS, THIS HAPPENED SEVERAL TIMES BEFORE REPAIR. *TR

ON 4-26-10, WHILE IN CINCINNATI OHIO, I WAS THE PASSENGER IN A 2008 LEXUS ES350 .WE WERE GOING TO KROGER. THE DRIVER STOPPED AT A STOP SIGN AND AFTER LEAVING THE STOP SIGN THE CAR SUDDENLY ACCELERATED ALL BY IT'S SELF TO A VERY FAST SPEED. DUE TO THE CAR'S EXCESSIVE SPEED, THE CAR LEFT THE STREET AND HIT 2 OTHER VEHICLES & A TREE. SPECIAL NOTE: SINCE THIS TYPE CAR WAS PART OF A RECALL. PRIOR TO THE ACCIDENT THE OWNER / DRIVER OF THE CAR HAD TAKEN THE CAR TO THE DEALERSHIP TO BE "FIXED" AS INDICATED IN THE RECALL LETTER. *TR

OWNER OF 2008 LEXUS ES RECEIVED RECALL NOTICE FOR ISSUE WITH SUDDEN ACCELERATION. CAR WAS TAKEN TO LEXUS SERVICE DEPT FOR REPAIRS. HOWEVER A MONTH OR SO LATER, THE CAR SUDDENLY ACCELERATED GETTING UP TO SPEED OF APPROX 70 MPH IN A RESIDENTIAL AREA. BRAKES DID NOT STOP OR SLOW CAR DOWN. AS A RESULT, TWO PARKED CARS WERE HIT, AND DAMAGED RESIDENTS YARDS BEFORE RUNNING HEAD ON INTO A TREE IN SOMEONE'S YARD. THE DRIVER AND PASSENGER WERE INJURED. *TR

I HAVE 23,753 MILES ON MY ES350 AND THE ROTORS HAVE ONCE AGAIN WARPED. THEY WERE REPLACE AT 800 MILES AND 11,000 MILES AND NOW THEY ARE GOING TO NEED TO BE REPLACED AGAIN. *TR

TL* THE CONTACT OWNS A 2008 LEXUS ES350. WHILE DRIVING APPROXIAMTELY 60 MPH, THE ANTI-LOCK BRAKE SYSTEM AND CHECK ENGINE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. A SUDDEN LOSS OF STEERING CONTROL OCCURRED, AND THE VEHICLE CRASHED INTO THE GUARD RAIL. THE VEHICLE EXTERIOR BODY AND HEADLIGHTS SUSTAINED SEVERAL SCRATCHES. THERE WERE NO PERSONAL INJURIES. A POLICE REPORT WAS NOT FILED FOR THE INCIDENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE HAD NOT BEEN REPAIRED A THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 19,000.

2008 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO NON DEPLOYMENT OF AIRBAGS WHILE SUFFERING A HEAD ON COLLISION. *TGW THE CONSUMER STATED HIS WIFE HAD JUST PULLED OFF FROM A STOP SIGN, AND TURNED LEFT INTO ONCOMING TRAFFIC. HIS WIFE'S SPEED WAS 5 MPH AND THE ONCOMING VEHICLE WAS DOING 35-40 MPH. ACCORDING TO THE LETTER SENT BY TOYOTA, A REVIEW OF THE PHOTOGRAPHS SHOWED THERE WAS NO DIRECT FRONTAL IMPACT, BUT AN ANGULAR IMPACT TO THE LEFT FRONT CORNER. WHICH WAS CONFIRMED BY THE FACT THAT THE FRONT PORTIONS OF THE VEHICLE WERE PUSHED TO THE RIGHT. *JB

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATES SHE JUST RECENTLY HAD THE RECALL DONE FOR THE ACCELERATOR PEDAL. THE CONTRACT STATES BEFORE HAVING HER VEHICLE REPAIRED IT HAD NO PROBLEMS AND IT WAS DRIVING FINE. THE CONTACT STATES NOW WHEN SHE TAKES HER FOOT OFF OF THE BRAKE THE VEHICLE DOES NOT SEEM TO STOP LIKE IT USE TO. THE FAILURE AND CURRENT WAS 14,642.

TL*THE CONTACT OWNS A 2008 LEXUS ES350. UPON STARTING THE VEHICLE, IT WOULD SHAKE VIOLENTLY AND THE ENGINE WOULD ROAR LOUDLY, THE CHECK ENGINE LIGHT WOULD ALSO ILLUMINATE. THE VEHICLE WAS TOWED TO THE DEALER AND THEY COULD NOT DUPLICATE THE FAILURE; HOWEVER, THEY DID PERFORM AN OPEN RECALL, NHTSA CAMPAIGN ID NUMBER: 09V388000: VEHICLE SPEED CONTROL: ACCELERATOR PEDAL. SHE NOTICED THAT EVEN WHEN SLIGHTLY DEPRESSING THE ACCELERATOR PEDAL THE VEHICLE WOULD RAPIDLY PICK UP SPEED BEYOND WHAT IT SHOULD. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 12,000.

TL*THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED OUT OF CONTROL AT NIGHT AND SHE WAS UNABLE TO STOP THE VEHICLE WHEN SHE APPLIED THE BRAKES. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH PRIOR TO THE FAILURE. THE VEHICLE DROVE OVER THE CURB AND COLLIDED INTO A TREE AND A RETAINING WALL. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT A REPRESENTATIVE WOULD COME OUT TO INSPECT THE VEHICLE. THE CONTACT NOTICED SMALL INSTANCES OF SURGING BUT NOT TO THE POINT WHERE SHE COULD NOT STOP OR CONTROL THE VEHICLE. THE VEHICLE WAS CURRENTLY AT THE BODY SHOP AWAITING INSPECTION. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 45,000.

VEHICLE: 2008 LEXUS 350 SEDAN. FAILURE: BRAKES DO NOT WORK WHEN THERE IS SNOW ON THE GROUND. ABS BRAKING SYSTEM PUMPS BUT THE CAR DOES NOT SLOW DOWN. I SUSPECT THAT SNOW GETS INTO THE BRAKES AND PREVENTS THEM FROM GRIPPING THE WHEELS. THE CAR IS NOT SKIDDING; IT JUST DOESN'T SLOW DOWN. ONCE THE CONDITION STARTS, IT DOESN'T MATTER WHETHER THERE IS ANY SNOW ON THE ROAD. EVEN WHEN THE ROAD IS CLEAR OF SNOW, THE BRAKES JUST PUMP AND DO NOT SLOW OR STOP THE CAR IN A REASONABLE DISTANCE. THIS CONDITION IS TRUE REGARDLESS OF THE SPEED OF THE CAR WHEN THE BRAKES ARE APPLIED -- ANY WHERE FROM 2 MPH TO 40 MPH. THE CAR IS LEASED FROM TOYOTA MOTOR CREDIT CORP. THEY WILL NOT TERMINATE THE LEASE EARLY. I HAVE SPOKEN TO THE DEALER WHERE I LEASED THE CAR; THEY TOLD ME THAT I SHOULD GO TO THE DEALER WHO CURRENTLY SERVICES THE CAR. (WE MOVED FROM NJ WHERE I LEASED THE CAR TO MASS AND NOW USE A DEALER IN LATHAM, NY). THE NEW DEALER NOW SAYS THAT THE PROBLEM IS THAT THE TIRES ARE WORN AND THAT IS WHY THE ABS SYSTEM DOESN'T WORK IN THE SNOW. THERE ARE 22,000 MILES ON THE TIRES AND OVER 5/32 INCH OF TREAD. THE CAR WAS JUST SERVICED (ON JANUARY 25, 2010) BY THE LEXUS DEALER IN LATHAM,WHO, AT THAT TIME, DID NOT SAY THAT THERE WAS ANY PROBLEM WITH THE TIRES, AND I FIRMLY BELIEVE THAT THERE IS NO SUCH PROBLEM. THE DEALER SAYS THAT IT WILL TOW THE CAR TO THE DEALERSHIP FOR EVALUATION BUT WILL NOT GIVE ME A LOANER. MY WIFE AND I ARE RETIREES AND CANNOT BE WITHOUT A CAR AS WE LIVE IN THE COUNTRY AND MUST GET TO DOCTORS, MARKET, ETC. BY CAR. PLEASE HELP ME TERMINATE THE LEASE. *TR

ACCELERATION PROBLEM 2008 LEXUS E350. WHILE ENTERING THE FLORIDA TURNKPIKE, I ACCELERATED QUICKLY TO MERGE AHEAD OF TRAFFIC. I PUSHED THE ACCELERATOR PEDAL TO THE FLOOR. THE PEDAL STUCK. IT FELT LIKE THE VEHICLE SPEED CONTROL TOOK OVER. I ACCELERATED QUICKLY FROM 45MPH TO 85 MPH. MY FIRST REACTION WAS TO HIT THE BRAKE PEDAL. AS I LOOKED DOWN AT THE ACCELERATOR BEFORE I HIT THE BRAKE, IT WAS DEPRESSED. WHEN I HIT THE BRAKE SEVERAL TIMES IT RELEASED. WHILE SHAKEN, I CONTINUED ON TO MY DESTINATION IN MIAMI. I WAS CAREFUL NOT TO ACCELERATE QUICKLY. WHEN I RETURNED TO WEST PALM BEACH I TOOK THE VEHICLE TO THE LEXUS DEALER AND INFORMED THEM OF THE PROBLEM. THE LEXUS DEALER INDICATED MY VEHICLE WAS PART OF THE RECALL FOR FLOOR MATS. THE FLOOR MATS WERE NOT SECURED TO THE HOOKS. THE FLOORMAT HOOK HOLES WERE BEHIND THE HOOKS AND MATS WERE BACK AGAINST THE FRONT SEAT SUPPORTS. THE MATS WERE NO WHERE NEAR THE BRAKE PEDAL OR THE ACCELERATOR AT THE TIME OF THE INCIDENT OR WHEN I ARRIVED AT THE LEXUS DEALERSHIP. THE SERVICE MANAGER INSISTED THE PROBLEM OCCURRED DUE TO THE FLOOR MATS. I DISAGREED KNOWING THE POSITION OF THE MATS WHEN THE INCIDENT OCCURRED AND THE REACTION OF THE VEHICLE. THE DEALERSHIP REPLACED THE RECALLED FLOORMATS. MY COMPLAINT IS THEY DENIED THERE IS A PROBLEM WITH THE VEHICLE SPEED CONTROL AND INSISTED IT WAS A PROBLEM WITH THE FLOOR MATS. I HAVE A DIFFICULT TIME UNDERSTANDING WHY THEY ARE NOT ALSO CHECKING THE VEHICLE SPEED CONTROL SOFTWARE. WHILE THIS IS THE ONLY OCCURRENCE OF THIS TYPE OF INCIDENT SINCE I HAVE OWNED THE VEHICLE, I NOW HAVE A VERY UNEASY FEELING ABOUT ACCELERATING QUICKLY. SINCE I HAVE OWNED THE CAR, THERE HAVE BEEN VERY FEW TIMES I ACCELERATED QUICKLY. I DON'T FEEL MY CONCERN OR COMPLAINT HAS BEEN PROPERLY ADDRESSED. THERE WAS NEVER ANY INDICATION FROM THE LEXUS DEALER THAT THEY LOOKED ANY FURTHER THAN THE FLOORMATS TO SOLVE THE PROBLEM. THE DEALERSHIP IS LEXUS OF WEST PALM BEACH. PLEASE ADVISE. *TR

I BOUGHT ONE LEXUS (TOYOTA) ES 350 LAST NOVEMBER WITH ABOUT 3,500 MILES (CURRENTLY 8,200MILES). RECENTLY, I FOUND FRONT WHEEL ON THE RIGHT SIDE COULD NOT BE RECOVERED TO STRAIGHT POSITION (STEERING ALSO). I TOOK MY CAR TO LEXUS DEALER IN PEORIA, IL, BUT THEY TALKED ME THAT THE ISSUES HAPPEN BECAUSE YOUR CAR HIT HOLES OR CURBS. I WANT TO ASK WHO CAN TELL ME THAT THEIR CARS NEVER HIT HOLES OR CURBS, IF ISSUES HAPPEN AS LONG AS YOUR CAR HITS HOLES OR CURBS. I THINK ISSUES HAPPEN WHEN A STRONG OUTSIDE FORCE WAS ADDED TO THE OBJECTS SUCH TIRE OR RIM OR BODY, BUT THIS TIME NOT ANY DAMAGE IN TIRE, RIM OR BODY, HOW COME ONLY INSIDE DAMAGE HAPPEN FIRST. I HAVE VERY STRONG ENGINEERING BACKGROUND, I WOULD LIKE TO ASK LEXUS (TOYOTA) HOW BIG OUTSIDE FORCE WILL LED TO THIS DAMAGE, AND IF AND WHAT THE OUTSIDE DAMAGE HAPPEN WHEN SAME STRENGTH FORCE IS ADDED TIRE, RIM OR BODY. I THINK LEXUS (TOYOTA) SHRINK THEIR RESPONSIBILITY SUCH AS THEY HAVE DONE. MY WIFE DRIVES A NEW BMW ABOUT 4 YEARS, BUT NOTHING HAPPEN EVEN THOUGH HIT MANY HOLES OR CURBS. LEXUS IS LUXURY CAR, NOT A TOY. WE DEFINE A CAR AS A LUXURY CAR, NOT ONLY INTERIOR, BUT ALSO IN SAFETY, WHICH HAS ENOUGH STRENGTH TO BEAR OUTSIDE FORCE. IF CAR DAMAGED AS LONG AS IT HIT A HOLE OR CURB. IF YES, I CAN SAY LEXUS WAS MADE BY PAPER OR FLOUR. I THINK THIS IS A ISSUES OF DESIGN. *TR

BEGINNING ON OR AROUND JANUARY 13TH, 2010, THE TRANSMISSION ON THE ABOVE NAMED VEHICLE BEGAN TO JERK WHEN PLACED IN REVERSE. THIS PROBLEM PERSISTED UP UNTIL MARCH 15TH, 2014, WHEN THE TRANSMISSION ULTIMATELY FAILED. DESPITE BRINGING THE VEHICLE IN FOR DIAGNOSIS AT TREASURE COAST LEXUS ON MULTIPLE OCCASIONS FROM 2010 TO 2014, THE DEALERSHIP AND ITS TECHNICIANS NEVER IDENTIFIED THE PROBLEM. THIS ULTIMATELY PLACED THE DRIVER AND OTHERS AT RISK AND RESULTED IN THE REPLACEMENT OF THE TRANSMISSION AT OUR EXPENSE. *TR

2008 LEXUS 350 WITH ACCELERATION PROBLEM NOT YET DISCUSSED BY TOYOTA..SOMETIMES AT A FULL STOP OR AT SLOW SPEEDS IT AUTOMATICALLY ACCELERATES. *TR

2008 LEXUS ES350 OWNER LEXUS ACCELERATED WITHOUT WARNING. WOULD LIKE TO BE KEPT INFORMED ABOUT THE ONGOING PROGRESS FOR THIS ISSUE. *KB

TL* THE CONTACT OWNS A 2008 LEXUS ES350. WHILE DRIVING AT SPEEDS OF 10 MPH, THE VEHICLE BEGAN TO RAPIDLY ACCELERATE WITHOUT WARNING. THE CONTACT TRIED TO APPLY THE BRAKES BUT THE VEHICLE WOULD NOT DECREASE IN SPEED. THE VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE FRONT END OF THE VEHICLE WAS DAMAGED. THE MANUFACTURER WAS NOTIFIED BUT NOTHING WAS DONE REGARDING ANY REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE JUST UNDER 14,000.

2008 LEXUS 350 UNEXPECTED ACCELERATION. MOVING SLOW IN PARKING LOT PULLING INTO PARKING SPACE. LIGHT PRESSURE ON BRAKE. ENGINE WENT TO HIGH RPM CAR ACCELERATED PUSHED HARD ON BRAKE, PUT IN NEUTRAL. ENGINE WENT BACK TO IDLE. MY BUMPER HIT UNOCCUPIED PARKED CAR IN FRONT OF ME. DEALER DENIES ANYTHING WRONG. *TR

TL* THE CONTACT OWNS A 2008,LEXUS ES350. HE STATED WHILE PULLING INTO A PARKING SPACE AT SPEEDS OF LESS THAN 10 MPH, THE VEHICLE LUNGED FORWARD AND BEGAN TO ACCELERATE. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL TO NO AVAIL. THE VEHICLE CRASHED INTO A TREE. THE FRONTAL AIRBAGS DEPLOYED AND CAUSED MINOR INJURIES TO THE CONTACT'S FACE. THE BOTTOM AIRBAGS ALSO DEPLOYED AND CAUSED INJURIES TO THE LEGS OF BOTH THE DRIVER AND PASSENGER OF THE VEHICLE. THE POLICE ARRIVED AT THE SCENE OF THE CRASH AND A POLICE REPORT WAS FILED. THE FAILURE AND CURRENT MILEAGES WERE UNDER 14,000. UPDATED 2/26/10 *CN UPDATED 09/07/10*JB

2008 LEXUS ES 350. CONSUMER ASSERTS THAT ACCELERATOR PROBLEMS ARE CAUSED BY COMPUTER ISSUES. *TGW THE CONSUMER STATED WHEN THE AIR BAG DEPLOYED AFTER CRASHING INTO A TREE DUE TO THE VEHICLE SUDDENLY ACCELERATING, THE AIR BAG INJURED HIS LEG. THE BATTERY DIED AND HAD TO BE REPLACED, THE VSC AND TRAC LIGHTS ILLUMINATED. THE VEHICLE WENT DEAD AGAIN, BUT IT WASN'T BECAUSE OF THE BATTERY. THE CONSUMER STATED HE HAS HAD 4 LOANER CARS IN A MATTER OF 4 WEEKS, DUE TO ALL THE PROBLEMS HE HAS EXPERIENCED WITH HIS VEHICLE. *JB UPDATED 04/06/10.*JB

I WAS DRIVING A 2008 LEXUS ES 350 DOWN WISCONSIN AVENUE IN BETHESDA, MD AND WAS STATIONARY AT A RED TRAFFIC LIGHT AT THE INTERSECTION OF WISCONSIN AVENUE AND BRADLEY BLVD. WHEN THE LIGHT CHANGED TO GREEN, UPON LIGHTLY PRESSING THE ACCELERATOR TO GET MY CAR MOVING AGAIN, IT STARTED TO RAPIDLY ACCELERATE (OUT OF MY CONTROL) AND, DESPITE MY PRESSING THE BRAKES WITH FULL FORCE, THE CAR WAS MOVING VERY FAST AND STOPPED ONLY AFTER A FEW HUNDRED FEET, WHEN IT CRASHED INTO THE VEHICLE IN FRONT OF ME. THAT VEHICLE CRASHED INTO ANOTHER VEHICLE IN FRONT OF IT. A CAR HIT ME FROM BEHIND AS WELL. MY AIRBAGS WENT OFF AND MY CAR WAS DAMAGED SO MUCH THAT IT HAD TO BE TOWED AWAY. I AM CONVINCED THAT THIS ACCIDENT WAS CAUSED BY A ACCELERATOR DEFECT IN THE CAR. THIS IS CONSISTENT WITH THE ONGOING TOYOTA INVESTIGATION INTO ACCELERATOR DEFECTS IN MY CAR MODEL. I AM LUCKY THAT I SURVIVED. HAD I NOT BEEN IN HEAVY TRAFFIC, THAT FORCED MY CAR TO STOP, I CAN ONLY IMAGINE HOW MUCH MORE SPEED I WOULD HAVE GAINED RESULTING IN LIKELY MUCH GREATER DAMAGE TO LIFE AND PROPERTY. *TR

TL* THE CONTACT OWNS A 2008 LEXUS ES 350. WHILE DRIVING APPROXIMATELY 55 MPH THE VEHICLE BEGAN TO ACCELERATE WITHOUT INTENTION. AFTER REPEATED BRAKE APPLICATION, THE VEHICLE STARTED TO DECELERATE. THE VEHICLE WAS IN THE PROCESS OF BEING TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE FAILURE AND CURRENT MILEAGES WERE 19,000. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE.

TL*THE CONTACT OWNS A 2008 LEXUS ES350. WHEN SHE ATTEMPTED TO MERGE INTO TRAFFIC AT APPROXIMATELY 10 MPH THE VEHICLE DRIFTED, HIT THE CURB AND ACCELERATED OUT OF CONTROL. THE VEHICLE CAME TO A COMPLETE STOP WHEN IT CRASHED INTO A RAIL ROAD PARKING LOT FENCE. SHE RECEIVED INJURIES TO HER CHEST. THE CONNECTICUT POLICE REPORT 2009-015560 WAS FILED. THE INSURANCE COMPANY DECLARED THAT THE VEHICLE WAS DESTROYED. UPDATED 05/04/2010. *LJ UPDATED 07/16/10*JB

TL*THE CONTACT OWNS A 2008 LEXUS ES350. WHILE DRIVING 10 MPH AND MERGING INTO TRAFFIC THE VEHICLE DRIFTED TO THE RIGHT. WITHIN MINUTES, THE VEHICLE SURGED FORWARD OUT OF CONTROL AND AS THE CONTACT TRIED TO DEPRESS THE BRAKES, THE VEHICLE CRASHED ONTO THE TRAIN TRACKS. THE AIR BAGS DID NOT DEPLOY. THE PASSENGER SUSTAINED INJURIES AND WAS TAKEN TO THE HOSPITAL. THE POLICE ARRIVED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE INSURANCE COMPANY INSPECTED THE VEHICLE. THE CONTACTS INSURANCE ALSO INCREASED AS A RESULT OF THE FAILURE WHICH RESULTED IN A CRASH. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5500.

WE LEASE A 2008 LEXUS ES-350 WHILE RIDING ON RTE 9 IN MONMOUTH COUNTY, THE CAR SUDDENLY ACCELERATED - I WAS TRAVELING AT APPROX. 50MPH WHEN IT HAPPENED-- I TRIED TO HIT THE BRAKES, BUT THEN CAR KEPT ON ACCELERATING- I THEN REACHED DOWN WHILE STILL DRIVING, AND FORCIBLY REMOVED THE FLOOR PAD FROM THE FLOOR AROUND THE ACCELERATOR--THE CAR IMMEDIATELY STOPPED ACCELERATING AND SLOWED DOWN SINCE THEN, I HAVE DRIVEN THE CAR WITH NO PROBLEM- BUT I HAVE NOT REPLACED THE FLOOR MAT. *TR

TL* THE CONTACT OWNS A 2008 LEXUS ES350. WHILE SITTING IDLE AT A STOP LIGHT WITH HER FOOT ON THE BRAKE PEDAL, THE VEHICLE ABNORMALLY SURGED FORWARD AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT DID NOT SUSTAIN ANY INJURIES; HOWEVER THE OCCUPANT OF THE SECOND VEHICLE INVOLVED SUSTAINED UNKNOWN INJURIES. THE POLICE ARRIVED TO THE SCENE AND A REPORT WAS FILED ACCORDINGLY. THE CONTACT WAS HELD LIABLE FOR THE CRASH AND ALL REPAIRS WERE HANDLED THROUGH HER INSURANCE COMPANY. NEITHER THE DEALER NOR MANUFACTURER WAS INFORMED THE VEHICLE ABNORMALLY ACCELERATED. LATER, THE CONTACT RECEIVED A RECALL NOTIFICATION (NHTSA CAMPAIGN ID NUMBER: 09V38800, VEHICLE SPEED CONTROL: ACCELERATOR PEDAL) PERTAINING TO POSSIBLE UNINTENDED ACCELERATION. THE VEHICLE WAS TAKEN IN FOR RECALL REPAIRS AND HAS NOT EXPERIENCED ANY FAILURES SINCE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000 AND THE CURRENT WAS 26, 000.

TL*THE CONTACT OWNS A 2008 ES350 LEXUS. WHILE DRIVING 60 MPH ALL OF A SUDDEN THE VEHICLE ACCELERATED WITHOUT TOUCHING THE ACCELERATOR PEDAL. THE CONSUMER APPLIED THE BRAKES; HOWEVER, THE VEHICLE WOULD NOT STOP. THE CONSUMER WAS FORCED TO SHIFT GEARS INTO NEUTRAL TO STOP THE VEHICLE; ALTHOUGH, THE VEHICLE STOPPED THE ENGINE WAS STILL REVVING. THE CONTACT HAD TO ENGAGE THE ACCELERATOR PEDAL A COUPLE OF TIMES SINCE IT WAS STUCK IN PLACE. THE DEALER COULD NOT DUPLICATE THE FAILURE. WITHIN THE LAST THREE TO FOUR WEEKS THE FAILURE HAS HAPPENS 3 TO 4 TIMES AND HAS BECOME PROGRESSIVELY WORSE. THE DEALER WILL MAKE ANOTHER ATTEMPT TO DIAGNOSE THE FAILURE AND THE MANUFACTURER WAS NOTIFIED OF THE ACCELERATION PROBLEM. THE FAILURE AND CURRENT MILEAGE WAS 6000. UPDATED 11/10/09 *BF WHILE DRIVING, THE ACCELERATOR PEDAL BECAME STUCK AND WOULD NOT RETURN TO ITS POSITION. THE CONSUMER HAD TO PLACE THE VEHICLE IN NEUTRAL TO STOP IT. UPDATED 11/10/09 UPDATED 11/10/09 *CN UPDATED 11/13/09.*JB THE CONSUMER STATED THE FLOOR MATS WERE NOT THE CAUSE, BECAUSE THEY WERE IN THE TRUNK OF THE CAR. UPDATED 11/17/09.*JB

ON OCTOBER 1, 2009 MY 2008 LEXUS ES 350 EXPERIENCED UNCONTROLLED ACCELERATION. UPON ENTERING THE HIGHWAY THE VEHICLE INCREASED IN SPEED TO APPROX. 90 MPH WITHOUT DEPRESSING THE ACCELERATOR. THE VEHICLE DID NOT STOP OR SLOW DOWN EVEN AFTER STEPPING FORCEFULLY ON THE BRAKES. I PUSHED THE START/STOP BUTTON ON THE DASHBOARD NUMEROUS TIMES AND THE CAR WOULD NOT STOP OR CUT OFF. SOMEHOW, THROUGH THE GRACE OF GOD I BEGIN SHIFTING THE GEARS, ONCE THE GEAR WAS PLACED IN NEUTRAL THE SPEED FINALLY BROKE AND THE CAR SLOWED DOWN. THE VEHICLE WAS STEERED TO THE SIDE OF THE ROAD WHERE THE CAR HAD DIFFICULTY COMING TO A COMPLETE STOP. ONCE THE CAR ACTUALLY STOPPED I CALLED THE LEXUS DEALERSHIP AND A FLATBED WAS SENT AND THE CAR WAS TOWED TO THE DEALERSHIP FOR SERVICE. THE LEXUS SERVICE DEPARTMENT DETERMINED THE DAMAGE CONSISTED OF BURNT FRONT PADS AND ROTORS AND BURNT REAR PADS AND ROTORS THAT ALL OCCURRED WHILE TRYING TO STOP THE RUNAWAY VEHICLE. *TR

ENGINE ICON WARNING ON. CHECK ENGINE. LEXUS REPAIR FOUND DEFECTIVE CAM SHAFT. PARTS REPLACED COUNT WAS 37. *TR

TL*THE CONTACT OWNS A 2008 LEXUS ES350. WHILE PARKING THE VEHICLE THE ACCELERATOR PEDAL EXTENDED TO THE FLOOR WHILE HAVING HIS FOOT WAS ON THE BRAKE PEDAL AND ACCELERATED OVER A CURB AND HIT A RESTAURANTS WALL. THERE WERE NO INJURIES. THE POLICE WAS NOTIFIED AND THEY DIDN'T PROVIDE A REPORT. THE VEHICLE WAS TOWED TO A LEXUS DEALER, DIAGNOSED AND THEY DIDN'T TELL HIM WHAT CAUSED THE ACCELERATION. THE FRONT END WAS REPAIRED BY THE INSURANCE COMPANY. THE FAILURE MILEAGE WAS 7000. THE CURRENT MILEAGE WAS 9000.

I WAS MAKING A RIGHT TURN ONTO A BUSY STREET AND ACCELERATED HARD WITH MY 2008 ES 350 LEXUS. AFTER ACCELERATING TO 45MPH I STOPPED APPLYING PRESSURE TO THE ACCELERATOR PEDAL BUT THE CAR CONTINUED TO ACCELERATE UP TO 80MPH WHILE GOING UP HILL AND MY FOOT WAS COMPLETELY OFF THE ACCELERATOR PEDAL. I TRIED TO SEE IF THE PEDAL WAS STUCK BY LIFTING THE ACCELERATOR PEDAL WITH MY FOOT BUT THE CAR CONTINUED TO ACCELERATE. I WAS APPROACHING AN INTERSECTION AND USED BOTH FEET TO APPLY FIRM PRESSURE TO THE BRAKE PEDAL. I WAS ABLE TO STOP THE CAR ALTHOUGH THE ENGINE WAS IDLING AT A MUCH HIGHER RPM THAN NORMAL. I DID NOT EXPERIENCE THE SITUATION AGAIN ON THE REMAINDER OF MY 20 MINUTE TRIP. I DID NOT HAVE MY WINTER DRIVING MATS IN PLACE WHEN THIS OCCURRED. I DID NOT REPORT THIS TO LEXUS ALTHOUGH DESCRIBED MY EXPERIENCE TO CO-WORKERS THAT SAME DAY. BASED ON RECENT NEWS REPORTS I FORMALLY NOTIFIED MY EXPERIENCE TO LEXUS CUSTOMER SERVICE TODAY. I EXPLAINED THAT THIS PROBLEM HAD NOTHING TO DO WITH THE ACCELERATOR PEDAL GETTING STUCK ON A FLOOR MAT. *TR