2009 Lexus ES Complaint Log

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

"TAKATA RECALL" I RECEIVED RECALL NOTIFICATION IN MAY 2016. NOW 8 MONTHS PASSED, NO FURTHER ACTION. REMEDY IS NOT DONE. WE CAN'T USE FRONT SEAT SO THAT MY CAR ONLY CAN SHIP 4 SEATS. WHEN CAN YOU FIX IT? I AM SHOPPING FOR NEXT CAR FOR MY FAMILY - LUXURY SUV. THIS BAD EXPERIENCE ON RECALL MAKES ME DECIDE TO STAY AWAY FROM LEXUS IN THE FUTURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE VIN WAS NOT PROVIDED.

LEXUS SENT A RECALL NOTICE ON MAY 23, 2016, ADVISING US NOT TO USE THE PASSENGER SIDE SEAT DUE TO THE POTENTIAL DANGER FROM EXPLODING SHRAPNEL FROM THE TAKATA AIRBAG. IT IS NOW JANUARY 17, 2017, A FULL 8 MONTHS OF NOT BEING ABLE TO USE THE VEHICLE AS DESIGNED, WITH ABSOLUTELY NO INFORMATION PROVIDED, NO REPAIRS AND NO TARGET DATE FOR A FIX, WE ARE EFFECTIVELY UNABLE TO USE OF THE VEHICLE. REQUESTS FOR A LOANER VEHICLE AT SEVERAL DEALERS HAS BEEN DENIED, WITH ADVICE TO CONTACT THE MANUFACTURER, WHO THEN ADVISED US TO CALL DEALERS. THIS IS UNCONSCIONABLE BEHAVIOR AND IS POTENTIALLY WORSE THAN THE VOLKSWAGON DEBACLE. THE VALUE OF THE VEHICLE HAS ESSENTIALLY DISAPPEARED AND IT CANNOT BE USED FOR BUSINESS OR PERSONAL FAMILY USE. TOYOTA MUST BE HELD LIABLE AND EITHER COMPENSATE OWNERS, PROVIDE A LOANER VEHICLE FOR THE DURATION OR PAY FOR RENTAL VEHICLES, PLUS A SUBSTANTIAL FINE FOR THE EXTREMELY EXCESSIVE DELAY.

TAKATA RECALL LEXUS DOES NOT FEEL THE URGENCY OF DEVELOPING A RESPONSE TO THIS DEADLY SITUATION THEIR RESPONSE SEEMS TO BE THAT IT IS TAKATA'S PROBLEM WHAT CAN BE DONE TO MAKE MY CAR SAFE TO CARRY A PASSENGER?

TAKATA RECALL

RECALL NOTICE SENT OUT ON MAY 21, 2016 STATED THAT WE "SHOULD NOT DRIVE WITH ANYONE IN THE FRONT PASSENGER SEAT" UNTIL THE FIX FOR THE RECALL IS COMPLETE. IT IS NOW NOVEMBER 11, 2016 AND THERE ARE NO FIX STATEMENTS NOR ANY HINT WHEN OUR VEHICLE (LOCATED IN HOUSTON, TX) WILL BE SCHEDULED FOR A REPAIR. DRIVING WITH THE RESTRICTION OF NOT USING THE FRONT PASSENGER SEAT IS EXTREMELY INCONVENIENT AS WE USE THE CAR FOR CLIENTS. LEXUS DEALERS STATE THAT THEY HAVE NO IDEA WHEN THE REPAIRS CAN BE MADE AND LEXUS CORPORATE SIMPLY SAID TO CONTACT A DEALER FOR A LOANER CAR, WHICH THEY REFUSE TO DO WHEN CONTACTED. WHILE WE RECOGNIZE THAT THIS IS A DANGEROUS SITUATION, THE EXCESSIVE TIME REQUIRED TO COME UP WITH A FIX IS UNACCEPTABLE TO THE AMERICAN PUBLIC AND UNCONSCIONABLE BEHAVIOR BY THE MANUFACTURER.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/01/17*LJ *CN

8 MONTHS WAITING FOR A FIX..HAVE CALLED TWICE. THIS LAST TIME I WAS HUNG UP ON...LINE JUST WENT DEAD AFTER AGENT ANSWERED. NEVER CALLED ME BACK EVEN THOUGH HE HAD MY INFO. THEY SAY A PASSENGER SHOULD NOT RIDE SO MY HUSBAND AND I ARE LOOKING LIKE "DRIVING MISS DAISY" HOW LONG IS THIS SUPPOSED TO GO ON???? *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

A1 INCOMING EMAIL: LETTER FROM CONSUMER RE 2009 LEXUS 350ES AIR BAG RECALL SAFETY DEACTIVATION. *SMD THE CONSUMER RECEIVED AN AIR BAG RECALL IN MAY 2016. THE CONSUMER STATED IT WAS UNACCEPTABLE, TO WAIT SO LONG FOR A REMEDY. *JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE DEALER, NORTH PARK LEXUS OF SAN ANTONIO, HAS BEEN COMPLETELY UNRESPONSIVE TO MY REQUESTS FOR REPLACEMENT. I HAVE BEEN WAITING FOR ALMOST ONE YEAR. THEY HAVE NOT HONORED MY REQUEST FOR A RENTAL VEHICLE. THEY HAVE NOT RETURNED A SINGLE PHONE CALL OR EMAIL. ....UPDATED 06/23/ 17 *BF

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT *TR

TAKATA RECALL - SINCE THE RECALL NOTICE ADVISES NOT TO OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT I HAVE NOT USED THE PASSENGER SEAT SINCE I RECEIVED THE NOTICE OF RECALL. I DON'T UNDERSTAND WHY IT IS TAKING SO LONG TO GET A FIX. MY LEXUS DEALER TOLD ME IT WOULD PROBABLY BE OKAY TO USE THE PASSENGER SEAT SINCE IT WAS UNLIKELY THAT I WOULD HAVE A HEAD ON COLLISION THAT WOULD CAUSE THE BAG TO GO OFF. UNBELIEVABLE!! WE'VE ENDED UP WITH FOUR FIFTHS OF A CAR SINCE I HAVE TO RIDE IN THE BACK SEAT WHENEVER WE USE THE CAR.

2009 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIR BAG DESIGN ISSUES. * SMD THE CONSUMER STATED THE PASSENGER AIR BAG SENSOR, DID NOT RECOGNIZE HER SITTING IN THE SEAT. OVER THE YEARS, THE DEALERSHIP HAS CHECKED THE SENSOR, CALIBRATED THE SENSOR, REPLACED THE FRONT PASSENGER SEAT AND SENSOR ASSEMBLY AND ON THE MOST RECENT VISIT, A LEXUS ENGINEER WAS CALLED IN TO EVALUATE THE PROBLEM. THE CONSUMER WAS INFORMED THE SENSOR WAS CALIBRATED FOR A 70 POUND LOAD; HOWEVER, DUE TO A FLAW IN THE PASSENGER AIR BAG SYSTEM FOR THIS MODEL YEAR, IT DID NO CONSISTENTLY SENSE A PASSENGER WEIGHING SLIGHTLY ABOVE 100 POUNDS. THE DEALER STATED THEY COULD NOT ADJUST THE SENSOR BELOW THE 70 POUND CALIBRATION POINT, OR REPAIR THE PROBLEM IN ANY OTHER WAY. *JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.

VEHICLE DASHBOARD IS MELTING AND CREATES A DANGEROUS ROAD GLARE WHEN DRIVING ON SUNNY DAYS OR HOT DAYS. IT IS ALSO A VERY STICKY SURFACE THAT IS STICKING TO EVERYTHING. THIS IS KNOWN PROBLEM ON LEXUS AND TOYOTA CARS. *TR

MP3, RADIO AND CD PLAYER DO NOT WORK. NO SOUND OR TXT ON SCREEN. THE LIGHTS FLASH NONSTOP. CD WILL NOT EJECT. ALL THE FUSES HAVE BEEN CHECKED AND ARE GOOD. I JUST TURNED THE CAR ON ONE DAY AND IT WAS NOT WORKING. *TR

PETITION FOR A DEFECT INVESTIGATION INTO LOW-SPEED SURGING IN DIFFERENT MODELS OF TOYOTA AUTOMOBILES IN WHICH THE CAR STARTS ACCELERATING AND THE ENGINE RPM INCREASES WHEN ACCELERATOR IS NOT DEPRESSED. *SMD THE CONSUMER STATED ON FEBRUARY 13, 2015, HIS WIFE WAS DRIVING TO AN APPOINTMENT. SHE PULLED INTO THE PARKING LOT AND DID NOT HAVE HER FOOT ON THE BRAKE PEDAL AS SHE WAS COASTING INTO THE PARKING SPOT. THE VEHICLE SUDDENLY ACCELERATED. BIG BUSHES IN FRONT OF THE VEHICLE LIMITED THE SPEED, SO HIS WIFE TURNED OFF THE IGNITION AND THE VEHICLE FELL BACK. A WITNESS SAW THE ENTIRE EVEN AND ATTESTED TO THE FACT THE ENGINE SUDDENLY STARTED ROARING. THE FRONT OF THE VEHICLE WAS SMASHED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED FROM THE SCENE AND SUBSEQUENTLY INSPECTED BY A REPRESENTATIVE OF THE MANUFACTURER. THE PETITIONER DISPUTES THE MANUFACTURER'S CONCLUSION THAT THE EDR READOUT DOWNLOADED AS PART OF THAT INSPECTION PROVIDED NO EVIDENCE THAT THE INCIDENT "WAS THE RESULT OF ANY TYPE OF MANUFACTURING OR DESIGN DEFECT." *JB UPDATED 07/27/15. *JB UPDATED 07/29/15. *JLQ

TL* THE CONTACT OWNS A 2009 LEXUS ES350. WHILE THE VEHICLE WAS PARKED, IT WAS NOTICED THAT THE DASHBOARD OVERHEATED AND MELTED FROM THE SUN. IN ADDITION, THE DASHBOARD EMITTED AN ABNORMAL ODOR WHEN MELTING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,549.

I PUT THE CAR ON D TO DRIVE. I STOPPED AT A RED LIGHT, I BRAKE THE CAR TO STOP. WHEN THE LIGHT TURNED GREEN, I PRESSED ON THE GAS PEDAL TO DRIVE FORWARD, BUT THE CAR REVERSED WITHOUT ME PUTTING ON R. THE REVERSE GO WAS SLOW. WHEN IT REVERSED, I TRIED TO STOP THE CAR CAR BY PRESSING ON THE BRAKE PEDAL, BUT I COULD NOT STOP THE CAR THAT WAY. I HAD TO TURN OFF THE CAR TO STOP THE REVERSE. THE CAR REVERSED LIKE THAT BOTH TIMES SPORADICALLY ON TWO CONSECUTIVE DAYS - ON 11.11.2014 AND ON THE MORNING OF 11.12.2014. MY CAR WAS UNDER WARRANTY. I BROUGHT IT TO THE SERVICE OF LEXUS AT LONGO ON THE EVENING OF 11.12.2014, WHICH IS WHERE THE VEHICLE WAS BOUGHT. THEY FOUND NO PROBLEM WITH THE CAR, CHARGE ME MONEY, AND GAVE THE CAR BACK TO ME THE NEXT DAY. I BELIEVE THAT THE CAR NEEDS MORE INVESTIGATION. I AM AFRAID OF THE SPORADIC REVERSAL OF THE CAR WHILE IT IS ON D. I AM FURTHER AFRAID THAT AT HIGH FREEWAY SPEED, THE PROBLEM IT COULD CAUSE IS EVEN MORE DANGEROUS. *TR

I WAS DRIVING ON THE FREEWAY WHEN I GOT REAR ENDED WITH MY DAUGHTER IN THE BACKSEAT IN HER CAR SEAT, AND I BEING THE DRIVER 8 MONTHS PREGNANT. CAR WAS SEVERELY DAMAGE NO AIR BAGS DEPLOY, THIS IS NOT THE FIRST TIME THIS HAPPENS THAT THE AIR BAGS DO NOT DEPLOY AT THE TIME OF THE ACCIDENT. I WAS WEARING MY SEAT BELT I HIT MY FOREHEAD ON THE STEERING WHEEL BOTH TIMES. I AM CONCERNED REGARDING THIS. VERY EXPENSIVE CAR TO HAVE THESE MALFUNCTIONS. *TR

The contact owns a 2009 Lexus ES350. The contact stated that the vehicle intermittently accelerated upon releasing the brake pedal. There was no warning light illuminated. The contact stated that recently upon entering the garage, the vehicle suddenly accelerated after releasing the brake pedal, almost causing the vehicle to crash into the residence. The struck other materials inside the garage, causing front-end damages to the vehicle. The vehicle was not repaired. The vehicle was taken to the dealer, and the contact was informed that the vehicle had already been repaired under NHTSA Campaign Number: 09V388000 (Vehicle Speed Control). The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.

CAR WAS BOUGHT NEW IN SEPT OF 2009 MY WIFE DRIVES IN TOWN AND IT ONLY HAS 27000 MILES ON IT AND THE TWO FRONT TIRES ARE SHOWING STEEL BELTS ON BOTH INSIDE OF TIRES,PRETTY ON SAFE. HAVE BEEN TOLD IT IS HOW THE CAR IS SET UP. THE PROBLEM WILL KEEP HAPPENING. MY WIFE WOULD NOT TOLD ME BUT SHE HEARD SOMETHING SLAPPING.CHECKED IT OUT AND FOUND BOTH FRONT TIRES ARE BAD AND DANGEROUS TO DRIVE WITH. WHAT HAPPEN IF SHE WAS IN AND ACCIDENT? *TR

CAR WAS BEING DRIVEN INTO A PARKING SPOT AT LESS THAN 5 MPH WHEN IT SUDDENLY ACCELERATED AND STARTED TO CLIMB A ROCK HILL BEFORE IT COULD BE STOPPED. WHEELS WERE TURNED TO RIGHT AS RESULT OF TURN INTO PARKING SPOT WHICH CAUSED THE VEHICLE TO START TIPPING OVER. AIR BAGS WERE NOT DEPLOYED AND REPAIRS ARE APPROXIMATELY $4500. *TR

[XXX] LEXUS FAILED TO ACCOMMODATE WITH A LOANER VEHICLE AND JUST KEEPS TELLING ME "JUST BE PATIENT" EVERY TIME I CALL THEM TO DISCUSS MY VEHICLE AND THAT IT IS VERY DANGEROUS TO DRIVE. MY VEHICLE HAS BEEN IN THE GARAGE "NOT DRIVEN ALL THAT TIME" FOR OVER FOUR YEARS SINCE ME AND MY HUSBAND ARE FEARFUL FOR SAFETY OF OUR LIVES. THE DEALER HAS NOT ACCOMMODATED WITH ANY RECOURSE AND JUST SENDS LETTERS WITH BOLD RED PRINT THAT I AM CONSIDERED "ZONE B" AND WHEN I LOOK UP MY VIN IT SAYS "REMEDY SUSPENDED". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 50-55 MPH WITH THE HEADLIGHTS IN ACTIVATION, THE HEADLIGHTS WOULD FAIL SPORADICALLY. THE CONTACT TRIED PUSHING ON THE LEVER FOR THE HIGH BEAMS AND BUT THE HIGH BEAM HEADLIGHTS WERE ALSO UNRESPONSIVE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. AFTER DIAGNOSIS THEY ADVISED THE CONTACT THAT THE LIGHT BULBS FAILED AND NEEDED TO BE REPLACED. THE HEADLIGHT BULBS WERE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 19,700.

TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT WHILE PARKED THE SHE NOTICED FLAMES COMING FROM THE FRONT DRIVERS SIDE DOOR. THE CONTACT USED A PIECE OF CLOTHING TO PUT OUT THE FIRE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND A REPORT WAS FILED. THE CONTACT SUSTAINED BURNS TO HER LEFT WRIST AND HAND. AS A RESULT, THE CONTACT HAD TO UNDERGO SURGERY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CAUSE OF THE FIRE WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

ON MONDAY AUGUST 6TH, 2012 AT APPROXIMATELY 5: 25 AM, I ([XXX]) WAS ARRIVING AT WORK AT METHODIST HOSPITAL. I PULLED IN THE PARKING LOT AND STARTED TO MAKE A WIDE U TURN INTO A PARKING STALL DRIVING ABOUT 5 MILES PER HOUR. MY CAR SUDDENLY ACCELERATED AND THE BRAKES WOULD NOT WORK AND I WAS UNABLE TO STOP THE VEHICLE. I KEPT TRYING TO BRAKE TO NO AVAIL. I WENT THROUGH A FENCE AND DROVE OVER A STEEL POLE. JUST AS I WAS ABOUT TO HIT A VERY LARGE TREE, THE CAR FINALLY STOPPED. THE BRAKES FINALLY WORK ABOUT 3 TO 4 FEET IN FRONT OF THE TREE. I WAS ABLE TO DRIVE AROUND THE TREE AND PARK LIKE I DO EVERY DAY. AFTER PARKING, I GOT OUT OF THE VEHICLE, GOT MY PHONE FROM MY PURSE IN THE TRUNK AND CALLED MY HUSBAND AND TOLD HIM WHAT HAD JUST HAPPENED. I WAS VERY SHAKEN AND CRYING. THE CAR WAS WRECKED ON THE PASSENGER SIDE. [XXX] CALLED SECURITY & [XXX] CAME OVER. WE BOTH WENT BACK OUT WHERE THE ACCIDENT HAPPENED. I SHOWED HIM WHERE IT HAPPENED, WHAT HAPPENED AND WHERE I ENDED UP. [XXX] TOLD A FEW PHOTOS. WE HAVE CONTACTED LEXUS [XXX] #2 OPTION (JUDY)AND OUR ATTORNEY ([XXX]) [XXX]. WE HAVE TAKEN THE VEHICLE TO LEXUS OF OMAHA. LEXUS WANTS US TO SIGN A BLACK BOX RELEASE. OUR ATTORNEY SUGGEST WE TURN IN A CLAIM TO SEE IF FARMERS WISHES TO SEE THE BLACK BOX 1ST.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT WAS REVERSING FROM A RESIDENTIAL GARAGE. AS THE BRAKES WERE APPLIED AND THE CONTACT SHIFTED FROM REVERSE TO DRIVE, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT CRASHED INTO A BRICK WALL AND SUSTAINED INJURIES TO THE LEFT LEG. THE CRASH CAUSED DAMAGED THE CONTACT'S HOME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INVESTIGATOR TO INSPECT THE VEHICLE. THE VEHICLE WAS TOWED TO A LOT BY THE INSURANCE COMPANY AND DEEMED DESTROYED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

TL* THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED FROM 65 MPH TO 80 MPH WITHOUT WARNING. THE CONTACT HAD TO PUMP THE ACCELERATOR PEDAL SEVERAL TIMES BEFORE IT WOULD RELEASE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THERE WERE NO PROBLEMS FOUND WITHIN THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA RECALL CAMPAIGN ID NUMBER: 09V388000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL) BUT DID NOT CONFIRM IF THE VEHICLE HAD BEEN REPAIRED UNDER THE RECALL. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 12/16/11*LJ UPDATED 12/22/11

ON TUESDAY, 6/28/11 MY WIFE WAS INVOLVED IN A HEAD ON ACCIDENT. THE VEHICLE IN FRONT OF HER HAD NO BRAKE LIGHTS AND SHE SLAMMED INTO THE BACK OF HIS TRUCK. SHE HAS $9,000 WORTH OF FRONT END DAMAGE AND NONE OF THE AIRBAGS ON HER 2009 LEXUS ES350 DEPLOYED. I FIND THAT TO BE AN ISSUE. DUE TO THAT FACT SHE HAS SUSTAINED A HEAD, NECK, BACK AND KNEE INJURY. I CONTACTED LEXUS OF CHERRY HILL, NJ WHERE THE VEHICLE WAS PURCHASED LESS THEN A YEAR AGO AS A PRECERTIFIED VEHICLE AND WAS TOLD THAT IT DEPENDED ON HOW FAST SHE WAS GOING AT THE TIME SHE HIT, THAT WOULD DETERMINE WHETHER THE AIR BAGS WOULD DEPLOY. A CAR WITH $9,000 FRONT END DAMAGE IN MY OPINION SHOULD HAVE DEPLOYED AN AIR BAG. SOMETHING IS WRONG WITH THIS PICTURE. *TR

TL*THE CONTACT OWNS A 2009 LEXUS ES350. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT COULD SMELL FUEL INSIDE THE VEHICLE. THE CONTACT STATED THE SMELL WAS ALSO NOTICEABLE WHEN OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THEY COULD NOT DIAGNOSE THE FAILURE BUT ALSO SMELLED THE FUEL. THE CONTACT CONTINUED TO SMELL THE FUEL. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIANS STATED THEY WOULD CONTACT THE MANUFACTURER TO HAVE ANOTHER TECHNICIAN INSPECT THE VEHICLE. THE CONTACT STATED THE DEALER PROVIDED A RENTAL VEHICLE AND WAS WAITING FOR A RESPONSE FROM THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 15,100. UPDATED 08/31/11

TL*THE CONTACT OWNS A 2009 LEXUS ES 350. THE CONTACT STATED THAT THE HEADLIGHTS WERE VERY DIM. HE MENTIONED THAT THE FAILURE WAS A SAFETY HAZARD BECAUSE THE DEFECT MADE IT IMPOSSIBLE FOR HIM TO SEE MORE THAN 100 FT DOWN THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THEY WERE UNABLE TO DO ANYTHING BECAUSE THE LIGHTS WERE DESIGNED THAT WAY. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 11,000.

WHEN I WAS GOING TO PARK MY CAR IN THE BOX IN FRONT OF THE HOTEL ROOM, I TOUCHED THE ACCELERATOR SLIGHTLY TO ADVANCE THE TWO METERS DISTANT TO BE PROPERLY PARKED, THEN THE ACCELERATOR RUN IN HIGH SPEED THE BRAKES DID NOT RESPOND. TO REDUCE THE IMPACT, I TURNED THE WHEEL TO THE RIGHT AND CRASHED INTO THE HOTEL WALL. PEOPLE FROM LEXUS IS MAKING AN INVESTIGATION. THE QUESTION IS HOW CONFIDENT IS THAT INVESTIGATION. THE CAR WAS CHECK THE DAY BEFORE FOR 15,000 MILES CHECK. I LIVE NOW IN DURANGO, MEXICO AND JUST CAME TO HAVE MY CAR CHECKED.

LEXUS 2009, MODEL ES350. ALL WINDOWS AND SUNROOF OPEN BY THEMSELVES AT THE SAME TIME AT DIFFERENT OCCAISONS. VEHICLE HAS BEEN BROUGHT AND LEFT AT KEYES LEXUS IN VAN NUYS, CA. NUMEROUS TIMES TO CORRECT FROM BEGINNING OF MY PURCHASE. THEY FAILED TO CORRECT THE PROBLEM TO THIS DATE AFTER PROMISSING TO DO SO. THE DANGER EXISTS IF THIS HAPPENS WHILE DRIVING, IT COULD CAUSE AN ACCIDENT. *TR

LEXUS 2009, MODEL ES350 SECURITY SYSTEM GOES OFF BY ITSELF AT ODD HOURS ALL WINDOWS AND SUNROOF OPEN BY THEMSELVES AT THE SAME TIME ON DIFFERENT OCCASIONS. NOW TOYOTA IS REPLACING ALL COMPUTERS THAT RELATE TO THIS ELECTRICAL PROBLEM. THE VEHICLE HAS BEEN AT THE SERVICE DEPARTMENT OVER A WEEK. *TR

ON THE EVENING OF DECEMBER 13, 2010, VICTIM LEFT HIS CAR RUNNING IN HIS GARAGE. THE CAR HAS A "SMART KEY" WHICH IS A REMOTE KEY-FOB. THIS MEANS THAT HE DOES NOT HAVE TO TURN A KEY TO TURN THE IGNITION ON AND OFF. INSTEAD, THE CAR TURNS ON AND OFF BY PRESSING THE SAME BUTTON ON THE DASH BOARD. HE MUST HAVE FORGOTTEN TO TURN THE CAR OFF. HE THEN WENT TO SLEEP AND SUFFERED CARBON MONOXIDE POISONING DURING THE NIGHT. HE WAS FOUND UNCONSCIOUS ON THE FLOOR THE NEXT MORNING. THE CAR WAS STILL RUNNING. THE VICTIM WAS TAKEN TO THE HOSPITAL, WHERE HE IS IN THE ICU AND SEDATED.

2009 LEXUS 350. CONSUMER WRITES REGARDING LEXUS RECALL FLOOR MAT INTERFERENCE WITH ACCELERATOR PEDAL AND CHANGE TO COMPUTER FOR ENGINE SHUT DOWN *TGW THE CONSUMER WAS NOT SATISFIED WITH THE RECALL MODIFICATIONS THAT WERE PERFORMED. THE CONSUMER ALSO STATED THE FLOOR MATS WERE NOT REPLACED AS HE WAS TOLD THEY WOULD BE. THE CONSUMER STATED THE PEDAL WAS TOO SHORT AND HIS FOOT COULD SLIP OFF THE END AND BECOME LODGED UNDER THE PEDAL. *JB

TL*THE CONTACT OWNS A LEXUS ES 350. THE CONTACT STATED THAT THE DRIVER WAS TURNING INTO A PARKING SPACE WHEN THE VEHICLE SUDDENLY ACCELERATED, JUMPED A CURB AND HIT A PARKED VEHICLE. THERE WAS A MINOR INJURY AS A RESULT OF THE ACCIDENT (SOMEONE IN ANOTHER VEHICLE). THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED ACCORDING TO RECALL 09V388000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL). A POLICE REPORT WAS FILED. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER WHO STATED THAT SOMEONE WOULD GET BACK WITH HIM. THE CONTACT WAS CURRENTLY AWAITING THE CALL BACK. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN.

ON JULY 22, 2010 I HAD BEEN TRAVELING FROM CAPE COD AND WAS ON I84 USING MY CRUISE CONTROL ON MY 2009 LEXUS ES, SET TO 64 MPH. I WOULD CANCEL IT BY PUSHING THE LEVER TOWARDS ME WHEN TRAFFIC GOT HEAVY AND PUSH "RESUME" WHEN I HAD AN OPEN ROAD. AFTER TRAVELING ABOUT 210 MI AND USING IT IN THE ABOVE MANNER IT WOULD NOT RESUME AS BEFORE. THE CAR WOULD SURGE AND ACCELERATE TO OVER 75 MPH. I HAD TO CANCEL THE CRUISE FOR IT TO STOP ACCELERATING BECAUSE IT WAS NOT STOPPING. I WAS NOT USING THE PEDALS AT ANY TIME. I TRIED IT TWICE. THE SAME THING HAPPENED. I THEN TURNED OFF THE CRUISE ENTIRELY AND DIDN'T USE IT AGAIN. *TR

I TOO AM HAVING THE SAME PROBLEM WITH THE THUMPING NOISE FROM THE TRUNK AREA. I NOTICE WHEN I TAKE OFF FROM A DEAD STOP IT SOUNDS LIKE A THUMP NOISE RIGHT WHEN YOU TAKE OFF. IT MUST BE THE FUEL TANK AND I NOW SEE THAT OTHERS ARE HAVING THIS SAME PROBLEM. THIS CANNOT BE NORMAL??> *TR

HAVE A PROBLEM WITH THE GAS TANK ON THE CAR. WHEN IT IS FULL AND I STOP AND THEN DRIVE AWAY I HEAR A THUMPING NOISE FROM IT. ONLY HEAR IT WHEN THE TANK IS FULL AT 1/2 I DON'T HEAR IT. I AM CONCERNED BECAUSE IT IS THE GAS TANK. HAD IT TO THE DEALER AND WAS TOLD IT WAS A NORMAL THING. I WAS TOLD THEY HAD FILLED UP 3 CARS OF THE SAME MODEL CAR AND IT WAS NOTICED IN THEM..AFTER ALL WE ARE DEALING WITH GAS.. *TR

GAS PEDAL GOT STUCK ON A RECALLED LEXUS LEADING TO A CRASH, AFTER THE RECALL WORK WAS DONE BY THE DEALERSHIP. *TR