2004 Lexus GX Complaint Log

TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT WAS DRIVING 30 MPH WHEN HE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIGHT SHOULDER, HEAD AND BACK. A PASSENGER SUSTAINED A BROKEN NOSE AND BROKEN CHEEK BONE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS AVAILABLE. THE CONTACT DID NOT INFORM THE MANUFACTURER OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 89,000.

TL*THE CONTACT OWNS A 2004 LEXUS GX470. HE EXPERIENCED A RECURRING FAILURE IN WHICH THE BRAKES WOULD ENGAGE WHILE DRIVING AT ANY SPEED AND THE VEHICLE WOULD PULL TOWARDS THE RIGHT. DURING THE FAILURE THE VSC LIGHT ALSO ILLUMINATED ON THE DASHBOARD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON FOUR OCCASIONS WHO STATED THAT THE VEHICLE WAS OPERATING AS NORMAL. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED TO OCCUR INTERMITTENTLY. THE FAILURE MILEAGE WAS 70,000. THE CURRENT MILEAGE WAS 90,000.

ARRIVING AT THE BANK DRIVE THROUGH, I PULLED THE DRIVER'S SIDE SUN VISOR DOWN AND ALL THE INTERIOR LIGHTS AND DASH LIGHTS WENT OUT. LATER, AFTER MY HUSBAND INVESTIGATING THE PROBLEM, HE FOUND THAT THE PROBLEM WAS A SHORT CIRCUIT IN THE SUN VISOR WIRING. HE HAD TO REMOVE THE SUN VISOR FROM THE ROOF TO PREVENT THE FUSE FROM BURNING EVERY TIME THE VISOR IS MOVED. THIS PREVENTS ME FROM USING THE VISOR WHEN THE SUN IS DIRECTLY IN MY EYES. IF I LEAVE THE VISOR IN, THE FUSE FOR THE INTERIOR LIGHTING WILL BURN AND RESULT IN THE LOSS OF LIGHTS AND TRIP METER FUNCTIONALITY. I STILL HAVE THE VISOR BUT MY HUSBAND SAYS IT IS NOT REPAIRABLE. *TR

TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING A RECURRING FAILURE IN WHICH THE FRONT TURN SIGNAL LIGHT BULBS STOPPED FUNCTIONING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON NUMEROUS OCCASIONS IN WHICH THE BULBS WOULD BE REPLACED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 112,000. THE VIN WAS UNAVAILABLE.

PROBLEM WITH VSC ON MY 2004 LEXUS GX470. I WAS DRIVING FROM A SKI RESORT ON SNOW COVERED ROAD AT APPROX 35-37 MPH. THE FRONT RIGHT WHEEL HIT A POTHOLE AND THE REAR OF THE VEHICLE SHOT SIDEWAYS AND WE WERE HEADED OFF THE ROAD TO THE RIGHT, THEN TRACTION CONTROL OR SOMETHING KICKED IN AND WE SHOT INTO ONCOMING TRAFFIC. I TRIED TO STEER BACK INTO OUR LANE AND THE REAR LEFT AGAIN SENT US INTO A SIDEWAYS SKID ACROSS THE RIGHT LANE AND HEADED OFF OF THE ROAD UNTIL THE RIGHT REAR HIT A POLE. THE CAR CONTINUED TO MOVE AND SHOT US BACK INTO THE RIGHT TRAFFIC LANE AND I WAS ABLE TO FINALLY GAIN CONTROL AND PULL OVER. I HAD NO CONTROL OF THE VEHICLE AND WE VEERED BACK AND FORTH ACROSS THE HIGHWAY FOR SEVERAL YARDS. I HAVE DRIVEN IN WINTER CONDITIONS FOR YEARS AND HAVE BEEN IN SLIDES BEFORE, BUT NEVER WHERE THE CAR CHANGED DIRECTION AND VEERED BACK AND FORTH INSTEAD OF MAINTAINING THE SLIDE TRAJECTORY. I AM CONVINCED THAT THE SENSORS ARE WRONG OR SOMETHING IS WRONG WITH THE VSC AND REPORTED MY CONCERN TO MY INSURANCE COMPANY AND ALSO TO THE LEXUS DEALERSHIP. I TOOK THE VEHICLE TO LEXUS AND HAD THEM RUN FULL DIAGNOSTIC, INCLUDING ZERO POINT/YAW RATE. THEY REPORTED THAT THERE WERE NO ISSUES WITH THE VSC. THE TIRES AND BRAKES CHECKED OUT TOO. I HAVE ONLY HAD THIS VEHICLE SERVICED BY LEXUS, EVEN OIL CHANGES. I HAVE BEEN SEARCHING THIS SITE AND OTHERS FOR SIMILAR ESC/VSC COMPLAINTS AND HAVE FOUND A FEW, THEN WHEN THE ANNOUNCEMENT ABOUT THE VSC PROBLEMS WITH THE NEW LEXUS GX CAME OUT, I KNEW I SHOULD REPORT THIS. THERE SHOULD BE AN INVESTIGATION OF ALL LEXUS GX VSC SYSTEMS - WHETHER THEY DEVELOP FLAWS OVER TIME OR IF THERE IS SOME ISSUE INHERENT WITH THE SYSTEM THAT CAUSES THE UNCONTROLLED SKIDS. THIS IS THE SECOND TIME THE CAR HAS GONE INTO AN UNCONTROLLED SLIDE - THE FIRST TIME THERE WERE NO DAMAGES. *TR

MY LEXUS GX 470 HAS ACCELERATED UNCONTROLLABLY SINCE JAN7, 2010 (FIRST OCCURRENCE) AND LAST OCCURRENCE MARCH 12, 2010 . IT GENERALLY OCCURS AT LIGHT THROTTLE FROM A STOP AND TURNING LEFT AT INTERSECTIONS AND IS COMPOUNDED BY A LOSS OF ELECTRONIC STABILITY CONTROL ALSO ON WET PAVEMENT. THUS FAR, I HAVE BEEN ABLE TO REACT QUICKLY ENOUGH TO KEEP SPEEDS UNDER 60 MPH. MY WIFE AND DAUGHTER HAVE NOT BEEN SO FORTUNATE AND WILL NOT DRIVE IN AND /OR BE A PASSENGER IN THE VEHICLE. I'M HANDICAPPED AND HAD A SERVICE DOG WHO WAS KILLED IN ONE OF THE CRASHES. IF A NECK CAN BE BROKEN THEN WE ARE DEALING WITH A VERY DANGEROUS SITUATION. I AM A FORMER TOYOTA EXECUTIVE ENGINEER/ CHIEF ENGINEER FOR 8 YEARS AND HAVE A HUGE AMOUNT OF KNOWLEDGE IN THIS SUBJECT , SUCH AS PROGRAM RETENTION OF ECM AND DENSO THROTTLE. TOYOTA KNEW OF THESE ELECTRONIC PROBLEMS BEGINNING IN 2002 HOW MANY DEATHS IN A LEXUS GX 470 , BEFORE A RECALL OCCURS????????? *TR

DASH PAD HAD HAIR LINE CRACKS THROUGHOUT. THEN STARTED TO PEEL AROUND AIR BAGS. *TR

MY 2004 LEXUS GX470 IS GARAGE KEPT AND THE DASH HAS SEVERAL CRACKS. ONE AROUND THE INSTRUMENT PANEL AND ONE ABOVE THE AIR CONDITIONING VENTS AND ONE THE PASSENGER SIDE. I KEEP MY DASH CONDITIONED AND MY CAR IS VERY WELL MAINTAINED. DESPITE MY EFFORTS THE CRACKS CONTINUE TO GET WORSE. THIS STARTED A FEW YEARS AGO AND CONTINUES TO PROGRESS. I AM AFRAID THAT WILL EFFECT THE INTEGRITY OF THE AIRBAGS SHOULD THEY DEPLOY.

TL*THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT STATED THAT THE FRONT BRAKE CALIPERS LOCKED CAUSING VIBRATION WHEN THE BRAKES WERE APPLIED. THE FRONT BRAKE PADS WERE WORN AND UNEVEN. THE BRAKE CALIPERS PISTONS WERE CEASING. THE RADIATOR COIL AND THE FRONT SV JOINT DRIVE SHAFT ALSO LEAKED CONTINUOUSLY. THE CONTROL SYSTEM LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DID NOT DUPLICATE OR CONFIRM ANY OF THE FAILURES. THE CONTACT WAS CONCERNED THAT DUE TO THE FAILURE THAT THE WARRANTY WOULD EXPIRE AND THEN HE WOULD BE RESPONSIBLE FOR THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 80,000.

CRACKED DASHBOARD WITH SHINY SPOTS THAT GIVE GLARE WHEN DRIVING IN THE SUN.THIS IS AN ISSUE WHENEVER THE CAR IS IN MOTION ON ANY SURFACE (STREET, HIGHWAY, TURNING, ETC). WE RECEIVED ZLD WARRANTY ENHANCEMENT NOTIFICATION AND GOT ON LOCAL DEALERSHIP (GRAPEVINE, TEXAS) "WILL CALL" LIST OVER A YEAR AGO. DEALERSHIP CONTINUES TO SAY THEY WILL CALL WHEN PART IS AVAILABLE. ONLINE IT APPEARS THE ONLY PEOPLE WHO HAVE HAD DASHES REPLACED ARE THOSE WHO HAVE LEXUS BLOGS, ETC.

WHEN I PURCHASED MY VEHICLE FROM THE LEXUS DEALER IT HAD AN OCCASIONAL THUMP, BUMP CLUNK WHEN I WAS STOPPED AT STOP LIGHTS. SORT LIKE SOMEONE WAS TRYING TO BUMP ME FORWARD. I HAVE COMPLAINED ABOUT THIS AT EVERY SERVICE APPOINTMENT INCLUDING WARRANTY APPOINTMENTS. NO ONE SEEMS TO KNOW WHAT IT IS. IT HAS GOTTEN MUCH WORSE. I THEREFORE HAVE TRIED TO DO SOME INTERNET RESEARCH AND APPEARS THAT NOT ONLY DOES LEXUS KNOW WHAT IT IS BUT THEY MIGHT HAVE ACTUALLY PUBLISHED A TECHNICAL SERVICE BULLETIN ON THE PROBLEM. I AM FEARFUL THAT THE VEHICLE IS BECOMING UNSAFE AND I BELIEVE WITH THE NUMBER OF COMPLAINTS I FOUND ON THE LEXUS SITES THAT THIS IS SHOULD BE A RECALL ISSUE NOT AN ISSUE THAT MY DEALER CONTINUALLY IGNORES. MY LEXUS ALSO IN COLD WEATHER (LOW 30S) HAS A LARGE GROWLING NOISE WHEN STOPPED AND BRAKES APPLIED. I THINK IT IS PART OF THE AFOREMENTIONED ISSUE. I HAVE HAD MY VEHICLE ALIGNED A FEW TIMES. IT HAS A SENSATION OF PULLING RIGHT. HOWEVER IT STAYS TRUE, PRETTY MUCH, ON THE ROAD. I SHOULD NOT HAVE THIS FEELING IN THE STEERING PLAY. LASTLY, I AM CONSTANTLY CHANGING OUT THE OUTSIDE LIGHTS ON THE VEHICLE. HEADLIGHTS, TURN INDICATORS AND REAR BRAKE LIGHTS.

WE FIRST NOTICED WHAT LOOKED LIKE TINY BUBBLES UNDER THE DASH AND THE RAISED AREAS STARTED TO SHOW TINY SPLITS AND SINCE THEN HAS CONTINUED TO BUBBLE, SPLIT AND CRACK. THERE ARE SIGNIFICANT AREAS OF SPLITTING AROUND THE OUTLINE OF THE GAUGES, ACROSS THE TOP OF THE DASH, DOWN THE SIDES AND THEY CONTINUE TO GROW IN SIZE AND INTO OTHER AREAS. IN 2010 WROTE YOUR HEADQUARTERS AND AFTER A FEW MONTHS RECEIVED A CALL FROM ONE OF YOUR REPRESENTATIVES. HE ASKED SEVERAL QUESTIONS AND I TOLD HIM THE CAR HAD BEEN GARAGED SINCE WE BOUGHT IT IN 2006 FROM A LEXUS DEALER IN CLEARWATER. HE GAVE ME THE USUAL QUESTION AND ANSWER INVESTIGATION AND SAID HE COULD DO NOTHING. FINALLY, HE SAID SINCE I HAD NOT HAD EVERY OIL CHANGE AND REPAIR DONE AT A LEXUS DEALER AND THE WARRANTY HAD EXPIRED I WAS NOT ENTITLED TO ANYTHING AND I SHOULD HAVE EXTENDED THE WARRANTY. I FELT THE LEXUS I OWNED SHOULD NOT HAVE A DASH THAT WAS DETERIORATING AFTER THIS SHORT PERIOD OF OWNERSHIP AND IT HAD TO BE A DEFECT. YOUR REPRESENTATIVE OFFERED FOR LEXUS TO PAY FOR ONE-HALF THE COST OF THE DASH REPLACEMENT, BUT I FELT THAT THE DASH WAS DEFECTIVE AND THERE WAS NO REASON FOR ME TO PAY TO HAVE ANY PART OF THE REPLACEMENT. I FEEL THE ONLY REASON THE DASH COULD BE SPLITTING IS THE MATERIAL IT WAS FORMED WITH OR WHATEVER PROCESS WAS USED. I REALIZE AS OF THIS YEAR THE CAR IS TEN YEARS OLD, BUT THIS HAS BEEN ON ONGOING PROBLEM NOT A NEW ONE AND IT HAS NOT BEEN RESOLVED. I HAVE HAD FEW PROBLEMS WITH THE LEXUS AND ONLY IN THE LAST FEW YEARS HAS IT NEEDED ANY EXTENSIVE REPAIRS. AFTER CHECKING PRICES AT DIFFERENT DEALERSHIPS I DID USE THE LEXUS DEALERSHIP, BECAUSE THEY WERE VERY CLOSE IN PRICE TO THE OTHER ESTIMATES THAT I HAD GOTTEN AND SINCE THEIR REPAIRMEN WERE TRAINED AND UPDATED ON LEXUS REPAIRS I RESPECTED AND APPRECIATED THEIR KNOWLEDGE AND EXPERIENCE. *TR

THE DASH IS CRACKING ALL OVER THE PLACE(BETWEEN 20-30 PACES). THE MOST CRACKING HAS OCCURRED IN FRONT OF AND AROUND THE PASSENGERS AIRBAG. THIS IS PARTICULARLY CONCERNING BECAUSE I FEAR IT THE AIRBAG NEEDED TO DEPLOY, IT WOULD NOT PROPERLY DO SO, AND ALSO THAT IT MAY BE EXTRA DANGEROUS IF THE CRACKED PIECES OF THE DASH GO FLYING IN ALL DIRECTIONS UPON AIRBAG DEPLOYMENT. THERE ARE THOUSANDS OF SUCH CONDITIONS REPORTED THROUGHOUT THE US HERE: HTTP://WWW.CLUBLEXUS.COM/FORUMS/GX-FIRST-GENERATION/427349-CRACKED-DASHBOARD.HTML IT DOESN'T SEEM TO MATTER IF THE VEHICLE WAS GARAGE KEPT, OR PARKED IN THE SUN. ALSO CLIMATE TEMPERATURE DOESN'T SEEM TO BE A FACTOR. THIS CONDITION IS BEING REPORTS ALL OVER THE US. *TR

SUDDEN ACCELERATION PROBLEM OCCURRED WHEN A 2004 GX-470 DECELERATED FROM 30 MPH TO APPROXIMATELY 2 MPH TO TURN LEFT INTO A DRIVEWAY WHEN THE VEHICLE ACCELERATED FULL THROTTLE AND COLLIDED WITH A PARKED CAR IN THE DRIVEWAY. THERE WERE TWO PASSENGERS IN THE VEHICLE, ONE IN THE FRONT NEXT TO THE DRIVER THE SECOND AN INFANT IN A CAR SEAT IN THE BACK CENTER POSITION OF THE VEHICLE. THE SUDDEN ACCELERATION WAS COINCIDENT AS THE DRIVER INITIATED THE TURN INTO THE DRIVEWAY, THE FRONT CAR TIRES WHERE FULLY TURNED TO THE LEFT AND THE PASSENGER IN THE FRONT SEAT OPENED THE FRONT LEFT CAR DOOR TO EXIT THE VEHICLE BEFORE IT WAS FULLY STOPPED. THE SUDDEN ACCELERATION PUSHED THE PASSENGER EXITING THE VEHICLE BACK INTO HIS SEAT AND HE NEVER WAS ABLE TO EXIT THE VEHICLE. IT SHOULD BE NOTED THAT THIS PROBLEM OCCURRED IN SOUTHERN CALIFORNIA AND THERE WERE NO ADDITIONAL MATS IN THE VEHICLE OTHER THAN THE ORIGINAL LEXUS CAR MATS. IN ADDITION A POSSIBLE RELATED SYMPTOM OCCURRED TWICE OVER THE FOUR YEAR HISTORY OF THE VEHICLE. THE VEHICLE HAS BEEN SENT BACK TO LEXUS IN WHICH IT WAS REPORTED THAT WHEN THE VEHICLE WAS IN PALM SPRINGS AND THE TEMPERATURE WAS OVER 110 DEGREES THAT THERE WERE ACCELERATION PROBLEMS WITH THE VEHICLE. LEXUS RETURNED THE VEHICLE INDICATING THAT THEY COULD NOT REPEAT THE PROBLEM BUT DID NOT INVESTIGATE THE PROBLEM UNDER THE HEAT CONDITIONS. EVEN AFTER THE ACCIDENT LEXUS REFUSES TO TEST THE VEHICLE UNDER THE HEAT CONDITIONS. THE DAY OF THE ACCIDENT THE TEMPERATURE WAS ABOUT 75 DEGREES. THE PASSENGER IN THE FRONT SEAT IS AN ELECTRONIC ENGINEERING THAT RUNS A COMPANY THAT IS KNOW IN THE INDUSTRY AS RESOLVING INTERMITTENT PROBLEMS IN THE MOST COMPLEX SYSTEMS OF DEPARTMENT OF DEFENSE (DOD) (E.G. F-14, EA-6B). HIS OBSERVATION DURING THE ACCIDENT IS THAT THERE WAS EXTREMELY LOW PROBABILITY THAT THE DRIVER COULD OF MOVED THEIR FOOT FROM BREAK THAT WAS USED TO DECELERATE THE VEHICLE TO THE POINT WHEN THE SUDDEN ACCELERATION STARTED. *JB

SUDDEN ACCELERATION PROBLEM OCCURRED WHEN A 2004 GX-470 DECELERATED FROM 30 MPH TO APPROXIMATELY 2 MPH TO TURN LEFT INTO A DRIVEWAY WHEN THE VEHICLE ACCELERATED FULL THROTTLE AND COLLIDED WITH A PARKED CAR IN THE DRIVEWAY. THERE WERE TWO PASSENGERS IN THE VEHICLE, ONE IN THE FRONT NEXT TO THE DRIVER THE SECOND AN INFANT IN A CAR SEAT IN THE BACK CENTER POSITION OF THE VEHICLE. THE SUDDEN ACCELERATION WAS COINCIDENT AS THE DRIVER INITIATED THE TURN INTO THE DRIVEWAY, THE FRONT CAR TIRES WHERE FULLY TURNED TO THE LEFT AND THE PASSENGER IN THE FRONT SEAT OPENED THE FRONT LEFT CAR DOOR TO EXIT THE VEHICLE BEFORE IT WAS FULLY STOPPED. THE SUDDEN ACCELERATION PUSHED THE PASSENGER EXITING THE VEHICLE BACK INTO HIS SEAT AND HE NEVER WAS ABLE TO EXIT THE VEHICLE. IT SHOULD BE NOTED THAT THIS PROBLEM OCCURRED IN SOUTHERN CALIFORNIA AND THERE WERE NO ADDITIONAL MATS IN THE VEHICLE OTHER THAN THE ORIGINAL LEXUS CAR MATS. IN ADDITION A POSSIBLE RELATED SYMPTOM OCCURRED TWICE OVER THE FOUR YEAR HISTORY OF THE VEHICLE. THE VEHICLE HAS BEEN SENT BACK TO LEXUS IN WHICH IT WAS REPORTED THAT WHEN THE VEHICLE WAS IN PALM SPRINGS AND THE TEMPERATURE WAS OVER 110 DEGREES THAT THERE WERE ACCELERATION PROBLEMS WITH THE VEHICLE. LEXUS RETURNED THE VEHICLE INDICATING THAT THEY COULD NOT REPEAT THE PROBLEM BUT DID NOT INVESTIGATE THE PROBLEM UNDER THE HEAT CONDITIONS. EVEN AFTER THE ACCIDENT LEXUS REFUSES TO TEST THE VEHICLE UNDER THE HEAT CONDITIONS. THE DAY OF THE ACCIDENT THE TEMPERATURE WAS ABOUT 75 DEGREES. THE PASSENGER IN THE FRONT SEAT IS AN ELECTRONIC ENGINEERING THAT RUNS A COMPANY THAT IS KNOW IN THE INDUSTRY AS RESOLVING INTERMITTENT PROBLEMS IN THE MOST COMPLEX SYSTEMS OF DEPARTMENT OF DEFENSE (DOD) (E.G. F-14, EA-6B). HIS OBSERVATION DURING THE ACCIDENT IS THAT THERE WAS EXTREMELY LOW PROBABILITY THAT THE DRIVER COULD OF MOVED THEIR FOOT FROM BRAKE THAT WAS USED TO DECELERATE THE VEHICLE TO THE POINT WHEN THE SUDDEN ACCELERATION STARTED. *TR

THUMP FROM DRIVE TRAIN WHILE COMING TO A STOP. *TR

MY HUSBAND WAS DRIVING OUR NEWLY PURCHASED 2004 LEXUS 470GX TO GEORGIA WHEN HE ENCOUNTERED PROBLEMS WITH DRIVING UNDER RAINY WEATHER CONDITIONS IN NORTH FLORIDA. MY HUSBAND COMMUNICATED THE STEERING WAS VERY LOOSE AND THE CAR WAS PULLING. ACCORDING TO MY HUSBAND, THIS HAPPENED TWO TIMES AND ON THE THIRD INCIDENT THE VEHICLE WENT OUT OF CONTROL. MY HUSBAND WAS NOT ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND IT FLIPPED APPROXIMATELY THREE TIMES BEFORE ENDING UP IN THE MEDIAN ON IT'S SIDE. MY HUSBAND IS A VERY SAFE DRIVER AND WAS EXERCISING MUCH CAUTION WHEN DRIVING. HE'S DRIVEN AN SUV (1997 TOYOTA 4RUNNER) FOR EIGHT YEARS. WE PURCHASED THE VEHICLE ON 12/23/06 AND I AM CONCERNED THAT SOMETHING WAS WRONG WITH THE VEHICLE. WE'VE DRIVEN IN WORSE WEATHER CONDITIONS AND NEVER HAD ANYTHING REMOTELY WRONG HAPPEN...I'M NOT SURE WHAT COULD HAVE CAUSED THIS AND SEEK OUT SOME HELP AND ADVICE. PLEASE HELP. *JB

WHEN DOWNHILL, VEHICLE SHIFTS DOWNWARD FROM D TO 4. MUST WAIT A FEW SECONDS BEFORE ACCELERATING, THEN VEHICLE SHIFTS BACK TO D. IF I ACCELERATE WHILE IN 4TH GEAR, VEHICLE WILL NOT SHIFT TO D. I HAVE SEEN AN IDENTICAL COMPLAINT FILED IN THIS SERVICE. *NM

AUTO: LEXUS 2004 GX470 SUV PART: DRIVER'S LEFT FOOT REST. PROBLEM: THE PART IN QUESTION BECAME UN-BOLTED TO THE VEHICLE INSIDE CABIN DRIVER'S SIDE FLOOR AND BECAME WEDGED UNDER THE BRAKE PEDAL DURING VEHICLE OPERATION. DRIVER (MY WIFE) APPLIED BRAKE APPROACHING STOP SIGN ONLY TO FIND BRAKE PEDAL STUCK. FRANTIC REPEATED BRAKE PEDAL APPLICATION BY HER FINALLY DISLODGED FOOT REST FROM UNDER BRAKE PEDAL AND THE VEHICLE JUST BARELY STOPPED PRIOR TO ENTERING INTERSECTION. DEALERSHIP HAS AGREED TO REPAIR PART. *NM

DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT 60 MPH THE VEHICLE PULLED TO THE RIGHT AND LEFT AND BECAME UNCONTROLLABLE. THE DEALER DETERMINED THERE WAS A DESIGN DEFECT INVOLVING THE SUSPENSION. THE MANUFACTURER WAS ALERTED.

AFTER A SHORT TIME OF BUYING MY WIFE'S GX470, A SMALL CRACK APPEARED IN THE DASH ON THE PASSENGER SIDE AIRBAG LOCATION. AT THE TIME WE DIDN'T THINK MUCH ABOUT IT AS MY WIFE STATED IT WAS MORE LIKE A LINE IN THE DASH. THROUGH THE YEARS OF OWNERSHIP THESES CRACKS HAVE GROWN, AND NOW THE ENTIRE DASH IS CRACKED ALL THE WAY ACROSS. WE HAVE TAKEN OUR VEHICLE TO THE DEALERSHIP AFTER IT WAS OUT OF FACTORY WARRANTY AND THEY STATE THAT NOW THERE IS NOTHING THEY CAN DO. WE TAKE EXCEPTIONAL CARE OF HER CAR AND ALWAYS PARK IT IN THE GARAGE. THE DEALERSHIP ONCE STATED THAT THE PROBABLE PROBLEM WAS SUN RELATED, BUT THAT STATEMENT DIDN'T MAKE SENSE, AND THIS ISSUE REALLY UPSETS ME SINCE LEXUS SEEMS TO HAVE A WIDE-SPREAD PROBLEM WITH THESE DASH CRACKING ISSUES. I EVEN FOUND THIS TOPIC BEING DISCUSSED IN LENGTH IN THIS LEXUS FORUM: HTTP://WWW.CLUBLEXUS.COM/FORUMS/GX-FIRST-GENERATION/427349-CRACKED-DASHBOARD.HTML THE DEALER FINALLY DID OFFER TO REPLACE THE DASH IF I PAID FOR THE LABOR, WHICH WAS LIKE $800. I DON'T BELIEVE WE SHOULD HAVE TO PAY FOR A KNOWN DEFECT IN THESE DASHES. IT NOW APPEARS MORE CLEARLY THAT THIS IS A SAFETY ISSUE, BEING THAT IT IS IN THE AIRBAG LOCATION. I AM REQUESTING THAT LEXUS STEPS UP TO THE PLATE AND REPLACE OUR DASH DUE TO THIS SAFETY ISSUE. *TR

THE PAINT ON THE PLASTIC FENDERS, BUMPERS, AND THE METAL ROOF HAS BEEN FADING FOR THE PAST SEVERAL YEARS. THE FADING STARTED WHEN THE VEHICLE WAS ABOUT 1-2 YEARS OLD, EVEN WHEN THE VEHICLE WAS PARKED IN A GARAGE OVERNIGHT. THE VEHICLE WAS PURCHASED IN VA AND HAS BEEN USED IN CA SINCE 2006. WE HAVE ABOUT 110,000 MILES ON THE VEHICLE. WE HAVE SEEN SIMILAR MAKE/MODEL LEXUS GX 470S THAT APPEAR TO HAVE THE SAME FADED PAINT IN THE SAME ARES ON THE VEHICLE AS OURS. IN ADDITION, THE PAINT APPEARS TO BE DETERIORATING AND DISAPPEARING FROM THE ROOF AND ON THE EDGES OF THE DOORS. THIS COULD LEAD TO RUST PROBLEMS. OUR EFFORTS TO ADDRESS THIS WITH THE LEXUS DEALERS HAVE NOT MET WITH SUCCESS; THE DEALERS MORE OR LESS DISMISSED OUR COMPLAINT. OUR BODY SHOP MECHANIC TOLD US HE BELIEVES THE PAINT IS DEFECTIVE.

DRIVESHAFT AND BRAKE/ROTO PROBLEMS WITH LEXUS GX470. DRIVE SHAFT "THUMP" HAS OCCURRED SINCE I HAVE OWNED THE VEHICLE (MARCH 2004). DEALER TRIED TO FIX IT IN AUGUST 2004 WITHOUT SUCCESS. PROBLEM HAS GOTTEN WORSE AND I WAS TOLD YESTERDAY THAT AFTER ONLY 15,000 MILES, I HAD EXCESSIVE WEAR OUT OF BOTH FRONT AND REAR BRAKE PADS AND ROTORS.

A CLUNKING NOISE HAPPENS ALMOST ALL TIMES WHEN COME TO A COMPLETE STOP. MY WIFE REPORTED PROBLEM TO DIFFERENT DEALERS AND PROBLEM HAS NOT BEEN RESOLVED EXCESSIVE ODORS SMELL LIKE REAR BRAKE PADS BURNED. REPORTED TO DIFFERENT LEXUS WITHOUT BEING FIXED UNTIL NOW. RECENTLY HEARING POPPING NOISE WHEN AIR CONDITIONER USED. WILL REPORT TO LEXUS DEALER NEXT SERVICE TIME. *JB

CONSUMER'S VEHICLE WAS HIT ON THE REAR QUARTER PANEL ON THE PASSENGER'S SIDE. UPON IMPACT THE VEHICLE ROLLED OVER TWICE AND THE AIR BAGS FAILED TO DEPLOY. *AK *NM

THERE IS A VIBRATION WHILE DRIVING FROM THE DRIVESHAFT OF MY 2004 LEXUS GX470. LEXUS IS AWARE OF THE PROBLEM AND STATES MANY OF THE 2004S HAVE THE SAME PROBLEM. THEY REPLACED PARTS ON 12/7/04 AND TOLD ME IT DID NOT FIX THE PROBLEM AND LEXUS CLAIMS THEY ARE NOT ABLE TO FIX ALL OF THESE PROBLEMS. THEY CLAIM THEY ARE WORKING ON A SOLUTION TO REPAIR IT BUT HAVE NOT FIGURED ONE OUT YET. I WAS ON A LEXUS OWNERS WEB SITE AND MANY OTHERS HAVE THE SAME PROBLEM. ARE THEY WAITING FOR IT TO BECOME A SAFETY ISSUE?!!! I PAID NEARLY $50,000 FOR A VEHICLE AND I AM BEING TOLD THEY DON'T HAVE A SOLUTION TO FIX THE VIBRATING WHEN I DRIVE ON THE HIGHWAY? WILL THEY WHEN ONE OF US LOSES CONTROL OF OUR VEHICLE??? HELP!!!*AK

I HAVE MY VEHICLE IN TO 3 DIFFERENT LEXUS DEALERSHIP FOR A TOTAL 6 TIMES. I HAVE MADE THE SAME COMPLAINT THAT THE 2004 LEXUS GX 470 MOVES (STEERING WHEEL) WITH THE CROWN IN THE ROAD DRAMATICALLY. THE COMPANY AND THE DEALER ARE NO LONGER ACKNOWLEDGING THE PROBLEM. THE PROBLEMS HAVE BEEN OCCURING SINCE THE DAY I TOOK DELIVERY AND YOU NEVER ACTUALLY FEEL LIKE YOU HAVE CONTROL OVER THE SUV. THE STEERING WHEEL IS VERY LOOSE AND YOU ARE CONSISTENLY MOVING IT BACK AND FORTH TO KEEP THE CAR CENTERED. VERY DANGEROUS I HAVE SPOKEN THE LEXUS CUSTOMER SERVICE OVER 20 TIMES AND THEY ARE NON-RESPONSIVE TO MY SITUATION.*AK

TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT STATED THAT THE WINDSHIELD BECAME OVERHEATED. THE VEHICLE WAS THEN INSPECTED BY THE DEALER WHO ADVISED THAT THE WINDSHIELD WAS DEFECTIVE. THE VEHICLE FRONT WINDSHIELD WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5. THE VIN WAS UNAVAILABLE.

CLUNK AND VIBRATION AND THUMP IN TRANSMISSION. *NM

VEHICLE HAD BEEN PARKED ALL NIGHT, PUT KEY IN IGNITION TURNED KEY TO 'ON' PASSENGER SIDE CURTAIN AIR BAG DEPLOYED. VEHICLE WAS NOT RUNNING AND WAS NOT MOVING, SHIFT WAS IN "PARK". *TR

DRIVESHAFT HAS A JERK FEELING WHEN STOPPING AND ACCELERATING. WHEN STOPPED AT LIGHT YOU GET A JERK FEELING, AS THOUGHT SOMEONE FROM REAR BUMPED INTO YOU. HAD LEXUS LOOK AT THE PROBLEM, AND THEY ADJUSTED SOMETHING IN THE DRIVE SHAFT. BUT IT STILL HASNT CORRECTED THE PROBLEM. I UNDERSTAND THAT THERE IS A NEW DRIVE SHAFT THAT THEY CAN PUT IN, BUT AS OF THIS DATE, THEY FEEL THAT THE ADJUSTMENT WOULD CORRECT THIS PROBLEM. I SEEMS TO HAVE GOTTEN WORSE. NOW UPON ACCELLERATION I GET A JERK FEELING. ANYONE HAVEING SAME PROBLEM/OR REMEMEDY PLEASE CONTACT ME. CBALTAX@HOTMAIL.COM. *AK

WHILE ACCELERATING THE VEHICLE EMITTED A SULFUR/ROTTEN EGG SMELL. *NM THE PROBLEM WAS DUE TO THE CATALYTIC CONVERTER. *SC *JB

WHILE TRAVELING AT A LOW SPEED THE CONSUMER NOTICED THAT THE VEHICLE WAS VIBRATING. ONCE THE VEHICLE REACHED SPEEDS OVER 60 MPH VIBRATION INCREASED. THE DEALERSHIP SERVICED THE VEHICLE FOUR TIMES BUT COULD NOT DUPLICATE THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

WE HAVE TWINS AND HAVE TO USE TWO CAR SEATS. CHILD SAFETY RESTRAINT LATCH SYSTEM ON THE SECOND ROW SEAT OF A LEXUS GX470 BEHIND THE DRIVER SIDE OF THE VEHICLE IS NOT POSITIONED ACCORDING TO FEDERAL GUIDLINES. ONE LATCH IS IN THE MIDDLE OF THE BIGHT OF THE SEAT AND THE OTHER LATCH IS IN THE MIDDLE SEAT JUST ON THE OTHER SIDE OF THE SEAT BELT RECEPTICLES FOR THE MIDDLE PASSENGER AND PASSENGER BEHIND THE DRIVER. WHEN INSTALLING A CHILD SEAT BEHIND THE DRIVER SIDE, THE SEAT SITS AT AN ANGLE AND THE REAR OF THE CARSEAT CLOSEST TO THE DRIVER SEAT IS OFF THE SEAT ABOUT 3 INCHES ALLOWING IT TO BOUNCE UP AND DOWN. ADDITIONALLY, THE SEAT CAN BE MOVED, EVEN WHEN TIGHTENED WITH A MIGHTY TIGHT, MORE THAN AN INCH(WHICH IS THE MAXIMUM ALLOWED) BECAUSE OF THE POSITIONING OF THE LATCHES BEING ON AN UNEVEN SURFACE. A CHILD SEAT CANNOT BE INSTALLED USING THE LATCH SYSTEM BEHIND THE DRIVER IN A WAY TO BE SIGNED OFF AS SAFE BY NHTSA CERTIFIED TECHNICIANS. THIS PROBLEM HAS BEEN PRESENTED TO LEXUS LOCAL DEALERSHIP, REGIONAL REPRESENTATIVE, CORPORATE SUPERVISOR, CORPORATE EXECUTIVES. I HAVE WRITTEN DOCUMENTATION OF ALL CONVERSATIONS WITH THEM. THERE WERE TALKS ABOUT THEM BUYING BACK THE VEHICLE. THE REGIONAL REPRESENTATIVE TOLD US TO GO FIND TWO CARSEATS THAT COULD BE SAFELY INSTALLED AND LEXUS WOULD BY US TWO NEW ONES. THE TECHNICIAN AT THE STORE WE WENT TO IS NHTSA CERTIFIED AND SAID THERE IS NOT A WAY TO SAFELY INSTALL ANY CAR SEAT USING THE LATCH SYSTEM ON THAT SIDE OF THE CAR AS WELL. A NHTSA CERTIFIED MS FIREFIGHTER CONCURRED THAT USING THE LATCH ON THE DRIVER SIDE WAS NOT SAFE. LEXUS OFFERED $2,000 TOWARD THE PURCHASE OF ANOTHER LEXUS PRODUCT. I HAVE SPOKEN WITH STEVEN BERETZKY AT NHTSA IN DETAIL ABOUT THIS SITUATION. WE WERE TOLD THAT NOTHING COULD BE DONE TO CHANGE WERE THE LATCHES WERE PLACED.*AK

WHEN SHIFTING AT LOW SPEEDS THE CONSUMER'S 2004 LEXUS GX470 JERKED. *TS *NM