There are 11 stored owner reports matching the air bags & restraints leading-label group for the 2009 Lexus RX in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 11 of 11 matching reports.
Open the full vehicle complaint log (all categories)THE DASH ABOVE THE PASSENGER AIR BAG STARTED CRACKING AND A THICK, STICKY SUBSTANCE CONTINUES TO SEEP OUT. THE VEHICLE IS KEPT IN A GARAGE AND THE ONLY PLACE THE DASH IS CRACKING IS DIRECTLY ABOVE THE AIRBAG.
LETTER FROM SENATOR NELSON ON BEHALF OF CONSTITUENT RE 2005 RX330 LEXUS RECALL ISSUES NOT BE RESOLVED. *SMD THE CONSUMER STATED FIVE YEARS AGO, SHE NOTICED THE DASH AROUND THE PASSENGER AIR BAG WAS BEGINNING TO CRACK AND IMMEDIATELY BROUGHT THE ISSUE TO THE A FRIEND WHO AT THE TIME WAS A SERVICE WRITER FOR A LOCAL AUTOMOTIVE COMPANY. AFTER A FEW INQUIRES, HE WAS ABLE TO DETERMINE THERE HAD BEEN A NUMBER OF COMPLAINS LOGGED FOR EXACTLY THE SAME ISSUE AND LEXUS WAS LOOKING INTO THE PROBLEM. THE CONSUMER CONTACTED LEXUS, AND WAS ASSURED THE ISSUE WAS BEING TAKEN SERIOUSLY AND THAT OWNERS WOULD BE NOTIFIED AS SOON AS THEY MADE A DETERMINATION. THE NOTIFICATION CAME A FEW YEARS LATER AND SADLY, IT STATED THEY WERE AWARE OF THE DEFECTIVE PART BUT, THE CONSUMER HAD TO WAIT FOR AN OFFICIAL NOTICE TO COME IN THE MAIL WITH INSTRUCTIONS AS TO HOW TO PROCEED. THE NOTICE FINALLY ARRIVED AND WHEN THE CONSUMER CONTACTED LEXUS, SHE WAS PUT ON A WAITING LIST. THE CONSUMER STATED IT HAS BEEN ALMOST TWO YEARS AND ALTHOUGH SHE HAS BEEN ASSURED BY LEXUS THAT IT IS NOT A SAFETY ISSUE REGARDLESS OF HOW CLOSE IT IS TO THE AIR BAG THE DASH CONTINUED TO CRACK AND EXTENDED FROM THE PASSENGER SIDE, IN A SPIDER LIKE MANNER, ALL THE WAY TO THE DRIVER'S SIDE AND THE PASSENGER SIDE DASH NEAR THE AIR BAG WAS BEGINNING TO SHOW ORANGE/YELLOW FOAM LAYER WHICH HAD PREVIOUSLY HIDDEN. *JB
I OWN A LEXUS SUV, MY THIRD LEXUS/TOYOTA BRAND VEHICLE. SO I TRUSTED THE SAFETY AND RELIABILITY. ONE DAY EVERYTHING IS FINE. THE NEXT DAY, I SEE A SMALL CRACK IN THE LOWER PART OF THE DASHBOARD OF THE PASSENGER SEAT. LITERALLY, ONE DAY FINE AND THE NEXT CRACKED AND WITHOUT A SINGLE INCIDENT THAT CAUSED IT. IN JUST A MATTER OF WEEKS, MY ENTIRE LEFT DASHBOARD IS CRACKING AND CHIPPING AND IT CONTINUES TO SPREAD AND DETERIORATE DAY BY DAY. I AM SHOCKED AND ALARMED! I DO NOT TRUST THAT THIS DASHBOARD IS SAFE AS I AM GREATLY CONCERNED THAT THE AIR BAG (S) WILL BE COMPROMISED. I AM ALSO CONCERNED THAT IT COULD COMPONENTS INTEGRAL TO THE OPERATION OF THE VEHICLE. THIS IS WELL-KNOWN ISSUE WITH TOYOTA AND LEXUS (AFFECTING TENS OF THOUSANDS OF VEHICLES) YET LITTLE TO NO ACTION HAS BEEN TAKEN AND I RESPECTFULLY REQUEST A RECALL. IT HAS BEEN COVERED EXTENSIVELY IN NEWS STORIES, ON THE WEB AND BY DEALERSHIPS CONCERNED ABOUT CUSTOMER SATISFACTION AND SAFETY. THERE ARE ALSO KNOWN TO BE INTERNAL DOCUMENTS BY TOYOTA THAT ACKNOWLEDGES THE PROBLEM. I CONTACTED LEXUS CORPORATE AND IT SENT ME TO A LOCAL LEXUS DEALER TO DOCUMENT THE ISSUE AND THIS WENT BACK TO LEXUS CORPORATE. THIS LANGUISHED FOR MANY WEEKS WITHOUT FOLLOW UP AND THEN MY CLAIM WAS UNCEREMONIOUSLY DENIED AND WITHOUT EXPLANATION. I AM GREATLY CONCERNED. THANK YOU FOR YOUR TIME AND ATTENTION. *TR
TL* THE CONTACT OWNS A 2009 LEXUS RX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, SHE UNEXPECTEDLY SWERVED OFF THE ROAD AND CRASHED INTO A GUARD RAIL. THE DRIVER'S SIDE AIR BAG THAT WAS MOUNTED INSIDE OF THE STEERING WHEEL FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISES TO THE CHEST AND NECK AREA. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
RECALL THERE HAS BEEN A SERIES OF COMPLAINTS REGARDING THE DASHBOARD OF LEXUS GETTING STICKY AND CRACKING FURTHER AND FURTHER AS TIME GOES BY. I AM NOW ALSO INCLUDED IN THIS LIST OF UNSATISFIED AND CONCERNED OWNER. MY 2009 LEXUS RX350 HAS NOTICEABLE STICKINESS IN THE DASHBOARD AND CRACKING IN CERTAIN LOCATIONS ALL OVER THE DASHBOARD. WHAT IS ALARMING IS THAT THE CRACKS ARE BEGINNING TO BE MORE NOTICEABLE AROUND OR ON THE AIRBAG LOCATION ON THE DASHBOARD. I AM ALARMED AND CONCERNED BECAUSE OF HOW THE CRACKS IS SPREADING IT MAY CAUSE THE AIRBAG TO DEPLOY ACCIDENTALLY. THE DEALER OFFERED TO SUPPLY THE NECESSARY PARTS BUT WANTS ME TO PAY UP TO $1000 IN LABOR. THE TO ME IS VERY INSULTING BECAUSE THIS IS KNOWN AS AN ISSUE AND IT IS A MANUFACTURER FAULT NOT OWNER. PLEASE ADVICE. THANK YOU ON ADVANCE. *TR
2009 LEXUS RX 350. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO AIR BAG MALFUNCTION. *SMD THE CONSUMER WAS SITTING AT A RED LIGHT WHEN ANOTHER VEHICLE WAS PUSHED INTO THE SIDE OF HER VEHICLE. ACCORDING TO A LETTER FROM TOYOTA, THE IMPACT WAS DIRECTED AT THE LEFT FRONT DOOR, WHICH WAS A MORE YIELDING PORTION OF THE VEHICLE. THE B-PILLAR WAS NOT IMPACTED AND DEPLOYMENT WAS NOT WARRANTED. THE SIDE TORSO AIR BAGS WERE DESIGNED TO HELP MITIGATE SERIOUS INJURY TO THE OCCUPANTS TORSO, AND IT WOULD NOT HAVE PREVENTED THE TYPE OF INJURY THE CONSUMER SUSTAINED.
PASSENGER SIDE AIRBAG SYSTEM OF LEXUS RX 350 (2009) WILL NOT WORK FOR LIGHT WEIGHT PERSON WHOSE WEIGHT IS LESS THAN 90 LBS WHILE OTHER AUTOMAKER?S PASSENGER SIDE AIR BAG SYSTEM WORKS FOR PERSON EVEN WHOSE WEIGHT IS AROUND 60 LBS. OWNER?S MANUAL DOES NOT SPECIFY REQUIRED OR SUGGESTED WEIGHT OF A PERSON FOR WHICH PASSENGER SIDE AIRBAG SYSTEM DESIGNED TO FUNCTIONING. DEALERSHIP SAID AFTER ADJUSTING ZERO WEIGHT CALIBRATION, IT WAS DESIGNED AS SUCH WAY AND COULD NOT FIX THE ISSUE. THIS ISSUE MAY HAVE SOME CONCERN FOR FAMILIES THOSE WHO HAVE LIGHT WEIGHT FAMILY MEMBER LESS THAN 90 LBS WHEN SELECTING THIS MODEL. *TT
I HAVE BEEN NOTIFIED OF THE DEFECTIVE AIRBAG FOR 3-4 YEARS. EVERYTHING I CONTACT THE TOLL FREE NUMBER I AM TOLD THAT I WILL BE CONTACTED WHEN ENOUGH PARTS BECOME AVAILABLE. MY DASHBOARD BOARD HAS BEEN CRAVING FROM THE DIVERS SIDE COMPLETELY ACROSS AND NOT ONLY LOOKS HORRIBLE BUT APPEARS TO BE VERY UNSAFE FOR ME AS A SENIOR CITIZEN TO DRIVE...I AM 69 YEARS OLD AND PURCHASED THIS CAR DURING RETIREMENT. I AM EXTREMELY DISAPPOINTED IN THE LENGTH OF TIME THAT HAS PASSED WITH NO ACTION...PLEASE HELP ME. I AM 69 YEARS OLD. THE DASH BOARD IS IN CRUMBLING BEFORE MY EYES. I HAVE CALLED THEM NUMEROUS TIMES...PLEASE HELP. *TR
TL*THE CONTACT OWNS A 2009 LEXUS RX350. WHILE DRIVING 65 MPH THERE WAS A LOUD NOISE AND THE AIR BAG IN THE REAR NEAR THE LIFT GATE DEPLOYED. THE DEALER NOR THE MANUFACTURER WERE NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DAMAGED. THE FAILURE AND CURRENT MILEAGES WERE 31,000.
TL*THE CONTACT OWNS A 2009 LEXUS RX350. WHILE DRIVING 65 MPH THERE WAS A LOUD NOISE AND THE AIR BAG IN THE REAR NEAR THE LIFT GATE DEPLOYED. THE DEALER NOR THE MANUFACTURER WERE NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DAMAGED. THE FAILURE AND CURRENT MILEAGES WERE 31,000.
MY WIFE WAS DRIVING CAR AFTER PICKING KIDS UP FROM SCHOOL. DURING DRIVING MY 8Y/O DAUGHTER DISCONNECTED REAR SEAT BELT TO REACH DOWN AND PICKUP A DROPPED TOY. SEAT BELT RETRACTED AROUND MY DAUGHTERS NECK CHOKING HER. MY STOPPED CAR AND TRIED TO GET BELT TO RELEASE. IT JUST GOT TIGHTER AROUND MY DAUGHTERS THROAT. POLICE WERE CALLED BY CELL PHONE AND HAD TO CUT BELT TO RELEASE IT FROM MY DAUGHTERS NECK. *TR
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Aug 30, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.