There are 14 owner-reported body & structure complaints for the 2009 Lexus RXin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
The contact owns a 2009 Lexus RX 350. The contact stated that the dashboard was cracked. The crack initially developed on the passenger’s side near the air bag enclosure and progressively spread across the dashboard toward the driver’s side. The surface of the dashboard was also sticky. The ignition switch was sticky, leaving a residue on the contact's fingers. The contact associated the failure with Technical Service Bulletin: L-SB-0011-15; and the related Warranty Enhancement Program. The local dealer was contacted and advised the contact that there was no recall coverage available. The contact called another local dealer Westminster Lexus (13590 Beach Blvd., Westminster, CA 92683); and was informed that the repairs would be at the expense of the vehicle owner. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
The contact owns a 2009 Lexus RX350. The contact stated she notice a crack across the dashboard near the airbag on the passenger’s side that had started to expand. The contact notified the dealer and was informed that there was nothing they could do to assist because the recall had already expired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.
MY DASH BOARD IS MELTING AND FALLING APART!!! MY FINGERS & HAND STICK TO THE DASHBOARD AND EVERYTHING THAT IS UP THERE GETS STUCK TO IT!!!! I CAN TOUCH IT AND LEAVE A MARK OR PUSH IN IT & IT WILL LEAVE AN IMPRINT!!! SOMETHING IS SO WRONG WITH THIS DASHBOARD, IT'S TOTALLY DEFECTIVE AND HAS CAUSED MY IMPORTANT LEGAL DOCUMENTS TO STICK TO IT AND EVEN GET RIPPED WHEN I TRY TO TAKE THEM OFF THE MELTING DASHBOARD! IT GETS SHINEY AND GLARE IS HARD TO SEE BECAUSE IF THIS ISSUE. ALSO MY EYE GLASSES ACTUALLY GOT STUCK TO IT TOO AND I COULDN'T SEE VERY WELL TO DRIVE. LASTLY, IT'S CRACKING AND SPLITTING IN MANY PLACES TOO, SIMPLY FALLING APART FOR NO REASON!! IT'S JUST MELTING AND TOTALLY DEFECTIVE. THIS IS A SAFETY ISSUE THAT NEEDS RECTIFIED PLEASE!!
TAKATA RECALL - MY AIR BAG NEVER DEPLOYED ON IMPACT. AS I WAS BRAKING TO PARK OUTSIDE MY GARAGE DOOR, THE CAR SUDDENLY ACCELERATED EXTREMELY FAST. MY LEXUS WENT THROUGH THE GARAGE DOOR AND I WAS BRAKING BUT MY SUV DIDN'T STOP UNTIL IT HIT THINGS IN THE GARAGE THAT STOPPED ME. I EVEN PLOWED INTO A PIECE OF EQUIPMENT THAT WENT OUT THE BACK WALL OF THE GARAGE
LETTER FROM SENATOR NELSON ON BEHALF OF CONSTITUENT RE SAFETY CONCERNS ABOUT HIS 2009 LEXUS RX350. *SMD THE CONSUMER STATED HE HAS BREATHING CONCERNS RELATED TO BREATHING THE FUMES RELEASED FROM HIS MELTING DASHBOARD. THE CONSUMER WANTED THE DEALER TO TELL HIM, WHAT CHEMICALS WERE USED IN THE DASHBOARD. HOWEVER, THE DEALER HAS BEEN GIVING HIM THE RUN-AROUND FOR THE PAST TWO YEARS. *JB
The contact owns a 2009 Lexus RX350. The contact stated that a crack had formed on the dashboard extending horizontally from the driver’s side instrument panel to the passenger’s side air bag housing. The contact also stated that the dashboard was sticky and appeared to be melting. The contact notified the dealer of the failure and was insured that the dashboard would not affect any safety features in the vehicle. The manufacturer had also been notified of the failure and was informed that an extended warranty had been placed on the vehicle however, the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 90,000. The contact mentioned concerns about whether or not the airbags would deploy on their own without an accident because of the crack.
THE DASHBOARD IS MELTING AND FALLING APART. THIS IS A SAFETY ISSUE ESPECIALLY SINCE IT IS SUPPOSE TO PROTECT YOU DURING AN ACCIDENT. *TR
MY LEXUS RX350 DASHBOARD AND WINDOORS ARE MELTING AND GET REALLY STICKY WHEN I PULL THE WINDOORS DOWN ALL THE STICKY MELTING BLACK RESIDUE GOT ON THE WINDOORS SO IT'S BEING A WHILE SINCE I WENT TO THE LEXUS DEALER THEY WERE NOT HELPING THEY SAID THAT I HAVE TO PUT MY NAME IN A WAITING LIST WHICH I DID NOW IT'S BEEN A WHILE EVERYTIME I CALL THEM THEY KEEP TELLING ME TO WAIT
DASHBOARD MELTING ,EMITTING FUMES FROM EVAPORATING DASH. CRACKING AND PEELING. RESULTING FROM HEAT AND HUMIDITY OF FLORIDA SUN. ARE THE FUMES EMITTED TOXIC? WHAT ARE THE LONG & SHORT TERM EFFECTS ON THE RESPIRATORY SYSTEM ? ARE THE AIR BAGS AT RISK FOR PREMATURE DEPLOYMENT?
GLUE RUBBER DUE TO MELTING OF REAR DOOR LOCK .
BY DESIGN THE ELECTRIC TAILGATE DOES NOT REVERSE WHEN IN THE PROCESS OF CLOSING THEREBY TRAPPING A PERSON IF THEY ARE NOT CLEAR OF THE TAILGATE RESULTING IN INJURY. *TR
LEXUS RX 350-2009. WHEN THERE IS SNOW ON THE REAR HATCH, IF YOU OPEN THE HATCH WITH THE KEY WHEN IT REACHES THE TOP IT COMES DOWN, HITTING ANYONE TRYING TO PUT SOMETHING IN THE HATCH OR TAKE SOMETHING OUT. THIS HAPPENED TO ME TONIGHT. THE SECOND DEFECT IS THAT WHEN THE DOOR HITS SOMETHING, LIKE MY HEAD, IT AUTOMATICALLY DOESN'T STOP AND GO UP, THEREBY REDUCING THE BLOW, IT KEEPS COMING DOWN. *TR
LEXUS RX 350 BACK DOOR DOES NOT REMAIN UP WHEN THERE IS SNOW ON THE ROOF OR SNOW ON THE DOOR. IT GOES UP AUTOMATICALLY VIA KEY OR DASHBOARD ENTRY OR USE OF REAR DOOR OPENER, BUT WHEN IT GETS UP AND YOU ARE UNPACKING FROM THE REAR CARGO AREA, IT COMES DOWN WITHOUT WARNING AND TWICE HIT MY WIFE IN THE HEAD. *TR
FOOT SLIPS BETWEEN GAS PEDAL AND BRAKE CAUSING CAR TO ACCELERATE. *TR
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 26, 2026