2022 Lincoln Aviator Driver Assist & ADAS Problems

The contact owns a 2022 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 24V368000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available and informed the contact that the part needed to be ordered. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2022 Lincoln Aviator. The contact stated that after switching to the reverse position, the backup camera image failed to display, and while driving approximately five MPH in reverse the vehicle crashed into the front end of a second vehicle. During the crash, the occupant in the second vehicle sustained an unspecified injury that did not require immediate medical attention. No further information was available. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The contact indicated that the backup camera was previously replaced due to inoperability. The failure mileage was 28,000.

I had several instances and two minor collisions now where the back up camera glitches as well as the warning alert. I’ve come close to hitting object only to stop just in time, however in these two collisions I was I situations where I needed to maneuver faster and needed accurate guidance. I dont recall the screen ever showing up until after the collisions and the louder long warning tone went off right at or just after impact. Both times have cause damage to my car. I’ve never had issues with minor self involved car accidents. My driving record is clean. Reading about the back up camera recalls for the 20 and 21 models sound like what is happening with my car but also with the alert system. There are glitches keeping this safety feature from meeting much needed driving assurance.

The vehicle back up camera and computer screen went totally dark and would not come back on, so that when I backed out of the garage, I could not see on the rear side of the vehicle, as to any pedestrians walking across my driveway , beside nor behind my vehicle. I drove the vehicle back into the garage and ran my errand in our other car. When I came back from the errand, I tried to get the screen up again, by starting the car, and the HOME page came on the screen, and when I put the vehicle in reverse, it once again, showed the rear view of the driveway and cross way, to see that there was no pedestrian behind me; putting any neighbor child who ran across my drive while the garage walls blocked them from my view, in danger. After that one instance, it hasn't done it since. Today, while in shop for routine maintenance, I mentioned it to the Service Advisor. He said "There's a recall out on that, " I said ,"will you fix it today while I'm here?" He said , "yes'. At home, upon reviewing paperwork ,about what was done, no mention of fixing the recall, nor seeing why the camera screen went dark, was made. So, I called the Dealer and was told "There is no outstanding recall on your vehicle" They have told me I may make an appointment to leave my car at least a day for them to diagnose the problem. There was no warning , before the backup screen on my dash went totally dark. This was one time and, on May 27, 2022. Our vehicle barely has 1000 miles on it. We bought it new in January, 2022. Since the Dealership did not write down my complaint, I decided to give you a written statement.