2010 Lincoln MKT Complaint Log

FIRST TIME I WAS DRIVING AT ABOUT 20 MILES PER HOUR AND LET GO OF THE GAS PEDAL THE CAR JUMPED OUT OF DRIVE AND DID A JERKING SOUND THEY REPLIED IT WAS 2 SOLENOIDS WERE REPLACED THE NEXT TIME I WAS DIVING UP A HILL WITH A 20% GRADE AND TRIED TO ACCELERATE AND IT LOST ALL POWER. IT REMAINED THE SAME ON ACCELERATION. NO POWER WHAT SO EVER UNTIL I MADE IT TO THE TOP. *TR

THE INCIDENT OCCURRED IN A PARKING LOT, IN BRIGHT DAYLIGHT AT 4:05 PM. THE LINCOLN MKT WAS BEING DRIVEN ON AN ERRAND TO A SHOPPING MALL. THE DRIVER MADE A LEFT TURN, AND STOPPED FOR ANOTHER VEHICLE BACKING OUT OF A PARKING SPOT. ON PROCEEDING TO MAKE A RIGHT-HAND TURN INTO THE SAME PARKING SPOT, THE VEHICLE TRAVELING SLOWLY, THERE WAS A BUMP/OR JERK AND THE VEHICLE ACCELERATED ON ITS OWN. THIS IS THE POINT OF THE UNINTENDED ACCELERATION, IN SPITE OF THE DRIVER USING THE BRAKES, THE VEHICLE ACCELERATED OVER THE SIDEWALK AND CONTINUED INTO THE WALL OF A CVS DRUG STORE. THE WALL STALLED THE VEHICLE, THE DRIVER PUT THE VEHICLE INTO "PARK," HIT THE STOP/IGNITION BUTTON AND EXITED THE VEHICLE. POLICE AND FIRE DEPARTMENT RESPONDED, THE POLICE OFFICER DID NOT FILE AN ACCIDENT REPORT. THERE WERE NO INJURIES ONLY PROPERTY DAMAGE. HE INTERVIEWED THE DRIVER AND OBSERVED THE CAR STUCK IN THE WALL OF THE CVS STORE. HE WAS PRESENT FOR THE EXCHANGE OF INSURANCE AND DRIVERS' INFORMATION. THE FIRE DEPT ENSURE SAFETY OF THE BUILDING AFTER THE VEHICLE WAS REMOVED. THE VEHICLE WAS TOWED TO THE FORD DEALERSHIP FOR INSPECTION AND REPAIR. THEIR DEALERS MECHANIC DID NOT FIND A COMPUTER RECORD OF AN "ERROR MESSAGE." IN HIND-SIGHT THERE HAD BEEN A PREVIOUS LOW SPEED BUMP FOLLOWED BY A SURGE IN ACCELERATION BUT THIS OCCURRED AT AN INTERSECTION WITH A STOP SIGN, THE DRIVER DID NOT ATTRIBUTED THIS AS MECHANICAL BECAUSE THE CAR WAS MOVING. IN THE 12/18/12 ACCIDENT THE DRIVER WAS TRYING TO STOP THE FORWARD PROGRESS AND THE LINCOLN MKT WOULD NOT RESPOND. *TR ..UPDATED 01/30/13 *BF THE CONSUMER WAS THE DRIVER OF THE VEHICLE, BUT NOT THE OWNER. THE CONSUMER STATED SHE MAY HAVE UNINTENTIONALLY CONTRIBUTED TO THE PROBLEM. THE VEHICLE WAS TESTED AND THE COMPUTER DID NOT RECORD AN ERROR. A CERTIFIED MECHANIC CHECKED THE THROTTLE, ETC AND THERE WAS NO SIGN THAT A MECHANICAL PROBLEM EXISTED. THE CONSUMER DOES NOT WANT TO PURSUE THE COMPLAINT. 01/31/13

ON SEVERAL OCCASIONS THE VEHICLE'S ENGINE SHUDDERS AND SEEMS TO LOSE POWER WHILE MOVING IF THE GAS IS STEPPED ON AT A FAST RATE. *TR

GETTING ON TO THE INTERSTATE AND TRIED TO ACCELERATE AND CAR STARTED KNOCKING, AND SHUDDER HAD LOSE OF POWER. THIS HAS HAPPENED ON SEVERAL OTHER OCCASIONS. NO CHECK ENGINE LIGHTS COME ON. *TR

INITIAL INCIDENT AND FAILURE MILEAGE PROBABLY EARLIER. THE 15-20 STALLS EXPERIENCED HAVE OCCURRED INTERMITTENTLY WHEN STARTING FROM A STOP OR ACCELERATING FROM A STOP SLOWLY. I HAVE TAKEN THE CAR TO THE DEALER AT LEAST FOUR TIMES, BUT THE PROBLEM NEVER MANIFESTED ITSELF DURING THOSE VISITS. I FINALLY CALLED FORD CUSTOMER SERVICE WHEN I HAD THREE STALLS IN ONE DAY IN MID APRIL. FORD CUSTOMER SERVICE CASE#CAS-2461287 HAS COMPLETE DETAILS. FORD CUSTOMER SERVICE HAD THE DEALER INSTALL A UNIT WHICH HAD A BUTTON TO BE PRESSED DURING EACH INCIDENT. I PRESSED THE BUTTON THREE TIMED (MAX ALLOWED). ONE INCIDENT WAS A DEFINITE STALL, THE OTHER TWO, WERE WEAK. THE DEALER RESULTS INDICATED THAT THE CAR WAS OPERATING NORMALLY AND THAT ONE PRESS WAS DONE WHILE THE CAR WAS IN PARK (NOT TRUE) WHICH I TOLD THE DEALER AND FORD CUSTOMER SERVICE. I RECEIVED NO SATISFACTION OTHER THAT AN X-PLAN DEAL ON A NEW CAR, WHEN I TOLD THEM I WANTED TO SELL THE CAR AND WOULD NOT BUY ANOTHER FORD PRODUCT. TODAY, I BECAME AWARE THAT THE PROBLEM IS MORE WIDESPREAD SO I WILL NOT USE THE X-PLAN. WHILE MY STALLING PROBLEM WITH ECO-BOOST IS NOT AS SERIOUS AS SOME, I HAVE READ ABOUT. IT REMAINS A SERIOUS SAFETY ISSUE. THE AR IS UNDER WARRANTY WITH 31,000 AND SEVEN MONTHS OF 48 REMAINING. I AM NOT CERTAIN WHAT COMPONENT IS FAILING. ..UPDATED 07-05-13 *BF

SUN ROOF EXPLODED SHOWERING DRIVER AND PASSENGER WITH SHARDS OF GLASS CUTTING HANDS AND ARMS. I BELIEVE THE SUN ROOF SHOULD BE LANINATED GLASS. *TR

THIS BRIEF - WILL NEED ADDITIONAL EXPLANATION OF ALL EVIDENCE -- I PURCHASED MKT LINCOLN APPROX 10/2010. I ALSO WAS TOLD BY THEN F&I MGR [XXX] THAT THE FORD EXTENDED WARRANTY IS THE EXACT SAME AND HE DESCRIBED AS THE EXTENSION OF THE FACTORY BUMPER TO BUMPER WARRANTY THAT COMES WITH THE CAR - THE PRICE WAS $1705.00. I ASKED HIM IT IS THE EXACT SAME ? - HE SAID YES. WELL I PURCHASED AND HAVE SINCE FOUND OUT HE WAS WRONG AND ALSO SUSPECT HE HAD TOLD OTHERS THE SAME THING. IN 10/2014 THE FACTORY WARRANTY EXPIRES AND I WILL STILL HAVE PROBLEMS WITH THE CAR THAT DEALER TODAY STATES WILL NOT BE COVERED TO WORK ON .. TO DATE THE CAR HAS BEEN 145 DAYS OUT OF SERVICE, AROUND 10/2011 ROB SIGHT LINCOLN FORD - KANSAS CITY, MO (NOW ROB SIGHT FORD)DECLINED TO CONTINUE TO FIX PROBLEMS. I FILED COMPLAINT TO FORD,. RESULTED IN ASSIGNMENT TO TOM SIGHT FORD-LEES SUMMIT, MO , WHO REFUSED TO TOUCH CAR SINCE THEY WERE NOT A LINCOLN DEALER. THEN FORD ASSIGNED TO OLATHE LINCOLN FORD - OLATHE, KS. 12/2011. TO DATE, THEY HAVE ATTEMPTED TO FIX NUMEROUS PROBLEMS, SUCCEEDED IN SOME AND NOT OTHERS.. CURRENTLY CAR IS AT THEIR LOCATION WITH PROBLEMS THEY CAN IDENTIFY AND CAN NOT FIX. OTHER PROBLEMS WERE WITH THE DESIGN FLAWS AND SAFETY ISSUES REGARDING COLLISION CONTROL BLIND SPOT WARNINGS AND WHEN I HAVE WENT THROUGH THE FORD ARBITRATION - WITH THE BBB, THEY DENIED MY REQUEST FOR BUY BACK STATING -- SINCE THOSE WERE OPTIONS,CAN NOT INCLUDE IN THE FORD ARBITRATION AND PROBLEMS WERE NOT WITHIN THE 18 MONTH TIME LINE, WHICH WAS NOT TRUE. THEY HAD ALL THE COPIES OF WORK ORDERS INDICATING THE OPPOSITE OF THAT AND STILL WAS DENIED.. IT WOULD TAKE A LAW SUIT TO CONTINUE THIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN I FIRST GOT THE CAR IN 2010, THE FIRST INCIDENT OCCURRED WHILE I WAS DRIVING ABOUT 40 MPH. I WOULD STEP ON THE ACCELERATOR AND THE CAR WOULD JERK AND THE RPM'S WOULD REV UP AND NOTHING WOULD HAPPEN. ON AN OIL CHANGE SERVICE, I REPORTED THIS TO THE DEALER AND THEY SAID THEY COULD NOT REPRODUCE THE INCIDENT AND NOTHING SHOWED UP ON THE COMPUTER RECORD CHIP. ON MANY OCCASIONS AFTER, THE SAME THING WOULD HAPPEN, I WOULD STEP ON THE ACCELERATOR AND THE CAR WOULD JERK FURIOUSLY AND THE RPM'S WOULD REV UP AND NOTHING WOULD HAPPEN...THE CAR WAS AT A STANDSTILL. THIS WOULD HAPPEN WHILE I WAS SITTING AT A TRAFFIC LIGHT OR TRYING TO MAKE A LEFT TURN. IF I WAS TRYING TO MAKE A LEFT TURN AND THIS OCCURRED, I COULD OF GOTTEN KILLED IF THE CAR DID NOT MOVE DURING THE MIDDLE OF THE TURN....LUCKILY THERE WAS NO ONCOMING TRAFFIC WHEN IT HAPPENED. I REPORTED THIS MAY TIMES TO DIFFERENT LINCOLN DEALERS IN THE METRO DETROIT AREA...THEY ALL SAID IT COULD NOT BE REPRODUCED...THEY MADE ME FEEL AS THOUGH I WAS CRAZY FOR REPORTING THIS. I WOULD EVEN GO TO THE DEALER ON THE DAY IT WOULD HAPPEN SO THEY COULD CHECK THE COMPUTER CHIP WITHIN 24 HOURS OF THE INCIDENT AND STILL NOTHING SHOWED UP. FINALLY, A CHECK ENGINE LIGHT CAME ON ABOUT A YEAR AGO, AND THE DEALER FINALLY DETERMINED THAT IT WAS A SPEED SENSOR THAT WENT BAD. THE DEALER COULD NOT DETECT THE PROBLEM IF THE SPEED SENSOR WAS PARTIALLY BAD, IT HAD TO FULLY GO BAD IN ORDER FOR IT TO BE DETECTED. THIS WAS VERY FRUSTRATING AND COST ME A LOT OF TIME, MONEY, ENERGY AND MENTAL ANGUISH WONDERING IF I WAS GOING TO DIE BECAUSE THE CAR WOULD NOT WORK WHILE I WAS TURNING OR IN THE MIDDLE OF TRAFFIC. *TR

ON SIX OCCASIONS A FLAME FOLLOWED BY BILLOWING BACK SMOKE HAS POURED FROM MY VEHICLE. EACH TIME THE DEALERSHIP REPLACED THE TURBOCHARGER - ONLY TO HAVE IT HAPPEN AGAIN. *TR

ON SEPTEMBER 23, 2010 I PICKED UP MY FIRST FORD CAR; A 2010 LINCOLN MKT FROM TED RUSSELL FORD IN KNOXVILLE, TENNESSEE. AFTER RIDING IN THE CAR A FEW DAYS IT WAS EVIDENT NO MATTER HOW WE ADJUSTED THE FRONT ROW SEATING THE HEAD RESTRAINTS LEFT US WITH A STIFF NECK AT THE END OF THE RIDE. THE SERVICE MANAGER, MR. PERRY BALL, ADVISED US THE ONLY OPTION TO OUR PROBLEM WAS TO REMOVE THE HEAD RESTRAINTS. THIS IS NOT A SAFE OPTION. PLEASE PROVIDE US WITH A SAFE RESOLUTION TO THIS PROBLEM. *TR

TL* THE CONTACT OWNS A 2010 LINCOLN MKT. WHILE DRIVING APPROXIMATELY 65 MPH THE CONTACT SMELLED A STRONG ODOR EMITTING FROM THE AIR CONDITIONER VENTS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT SUFFERED FROM LUNG COMPLICATIONS AND STATED THE FAILURE WAS A HEALTH CONCERN. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 300. UPDATED 09/19/11 *BF THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 10/03/11*JB

TL*THE CONTACT OWNS A 2010 LINCOLN MKT. WHILE DRIVING APPROXIMATELY 35 MPH HE NOTICED THAT THE VEHICLE WAS PULLING TO THE RIGHT AND HE COULD FEEL VIBRATIONS THROUGHOUT THE ENTIRE VEHICLE. HE ALSO HEARD A GRINDING NOISE WHENEVER PRESSURE WAS APPLIED TO THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE BRAKES WERE REPAIRED. APPROXIMATELY ONE WEEK LATER THE FAILURES BEGAN TO RECUR AND THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE THE BRAKES WERE REPAIRED AGAIN. UPON RECEIVING THE VEHICLE FROM THE AUTHORIZED DEALER THE VIBRATIONS AND PULLING TOWARD THE RIGHT CONTINUED TO OCCUR. WHILE DRIVING APPROXIMATELY 35 HE HEARD A LOUD BANG AND THE VEHICLE PULLED SHARPLY TO THE RIGHT. THE STEERING WHEEL THEN BECAME VERY STIFF FORCING THE CONTACT TO DRIVE ONTO THE EMERGENCY LANE AND TURN THE VEHICLE OFF. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE HE WAS INFORMED THAT THERE WAS A FAILURE WITHIN THE STEERING COLUMN, COMPUTER SYSTEM AND TIE RODS. THE VEHICLE WAS REPAIRED. WHILE DRIVING APPROXIMATELY 30 MPH DOWN A SLIGHT DECLINE HE HEARD A LOUD BANG. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE HE WAS INFORMED THAT THE REAR WHEEL DRIVING SYSTEM FAILED WHICH WAS REPAIRED. HE ALSO STATED THAT THE BRAKE FAILURE CONTINUED TO OCCUR AND THE VEHICLE CONTINUED TO PULL TO THE RIGHT. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 11,000.

TL*THE CONTACT OWNS 2010 LINCOLN MKT. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED THAT WHEN HE ROLLS HIS REAR PASSENGER WINDOW DOWN IT MADE A LOUD BUMPING NOISE. THE FASTER THE VEHICLE IS IN MOTION, THEN THE LOUDER THE NOISE BECAME. THE DEALER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE MANUFACTURER WAS INFORMED WHO WAS AWARE OF THE PROBLEM, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 10,000. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.

REPEATED BRAKE FAILURE STARTING DECEMBER 16, 2009. OCCURS EVERY TIME WE START USING THE CAR AFTER IT HAS SAT FOR AWHILE UNTIL BRAKES ARE PUMPED UP OR SEVERAL STOPS ARE MADE. 2 FRONT CALIPERS WERE LEAKING BUT PROBLEM CONTINUES. WE HAVE A COMPLETE TIMELINE OF EVENTS AVAILABLE. *TR

WITHIN WEEKS OF GETTING MY 2010 LINCOLN MKT THE BRAKES WERE ACTING STRANGE AND MAKING A GRINDING SOUND. I FELT THAT THE STOPS WERE GETTING DANGEROUSLY UNRESPONSIVE. I TOOK THE CAR IN FOR SERVICE AND AFTER PUTTING 50 MILES ON MY CAR WAS TOLD THEY COULD NOT FIND ANYTHING WRONG. I TOOK MY CAR BACK AND THE BRAKE PROBLEM GOT WORSE AND EVERYONE WHO RODE IN MY CAR WOULD COMMENT ON THE NOISE MY CAR MADE AS I APPLIED PRESSURE ON THE BRAKES. I TOOK IT BACK AND WAS TOLD THAT ANOTHER MODEL HAD EXPERIENCED THE SAME PROBLEM AND THAT THEY WERE JUST GOING TO REPLACE THE BRAKES. AFTER A FEW DAYS THE NOISES AND MY DISCOMFORT DRIVING THE CAR BEGAN AGAIN. I ALSO KNOW SOMEONE WHO HAS THE SAME CAR WITH THE SAME EXACT PROBLEM, THAT LINCOLN HAS BEEN UNABLE TO REMEDY. IT IS OBVIOUSLY A PROBLEM, I HOPE THAT NONE OF US ARE HURT DUE TO WHATEVER THE PROBLEM IS. *TR