2017 Lincoln MKX

During a manufacturer-mandated software module update, North Central Ford (Plano, TX) bypassed continuous power supply safety protocols. This negligence caused a voltage drop, interrupted the software flash, and completely corrupted the Accessory Protocol Interface Module (APIM). The dealership returned the vehicle to me, stating the update was complete. The corrupted module failed to power down, causing a severe parasitic drain that completely killed the battery overnight, leaving the vehicle immobilized and immune to jump-starting. The APIM is completely corrupted. The disabled vehicle was towed back to North Central Ford and remains available for immediate inspection. Safety Risks: The corrupted APIM permanently disabled the federally mandated backup camera (violating FMVSS 111) and touch-screen climate/defroster controls, creating severe rear and forward visibility hazards. The module's failure to sleep causes a continuous parasitic battery drain that has already stranded me and introduces a high risk of sudden electrical failure in traffic. Dealer Confirmation: North Central Ford's paperwork confirms they caused the failure. Their Day 1 intake Multi-Point Inspection officially documented my battery in "GOOD CONDITION" prior to service, and their initial invoice explicitly states the update was "UNSUCCESSFUL." Furthermore, after I supplied a new replacement battery for a second diagnostic, they confirmed a U2100 code (Initial Configuration Not Complete), proving the module was electronically wiped during their botched procedure. Prior Symptoms / Inspections: None. The electrical system and screen were fully functional prior to the software update. Inspected solely by North Central Ford. Status: The General Manager dismisses their own diagnostic codes, refuses to repair these technician-caused safety defects under consequential damage guidelines, and is attempting to charge me out-of-pocket, The vehicle remains at the dealership due to active safety hazards.

The contact owns a 2017 Lincoln MKX. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The brake pedal was soft and spongy. In addition, the service brake warning light was illuminated. The contact depressed the brake pedal to the floor, and the vehicle rolled forward before coming to a complete stop. The vehicle was driven to the residence of a friend. The failure reoccurred. The contact stated that the brake pedal was depressed to the floor to stop the vehicle. The contact's friend, who was an independent mechanic, diagnosed the vehicle and determined there was failure with rear passenger's side brake hose. The contact was informed that the rear passenger's side brake hose needed to be replaced. The vehicle was being repaired. The contact referenced NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the parts were not available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,779.

The contact owns a 2017 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

The contact owns a 2017 Lincoln MKX. The contact stated that after the vehicle was serviced by the dealer under an undisclosed recall repair, the rearview camera and other driver-assisted features became inoperable. The camera was functioning properly prior to the recall repair. The dealer indicated that there was no failure at the time with the back-over prevention camera, and no repair was performed. The manufacturer was notified of the failure. The failure mileage was. 172,500.

The contact owns a 2017 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact called the local dealer. The vehicle was not diagnosed or repaired due to parts being on back order. The contact called another local dealer, Rosen Ford Belleville (222 County Hwy PB, Belleville, WI 53508); and it was confirmed that parts were on back order. The manufacturer was contacted, but no additional assistance was provided. The contact had not experienced a failure.

Brake fluid leaks, loss of braking. Brake light showing on dash. Noticeable leak when parked. When driven, brakes have to be pressed to floor to begin operating

The contact owns a 2017 Lincoln MKX. The contact stated that while reversing, the back-over prevention camera displayed a black screen. The contact stated that the failure impaired the ability to operate the vehicle safely. In addition, the contact stated that the failure prevented the contact from seeing anything behind the vehicle while reversing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not included in a recall for the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

I received a recalled noticed regarding a potential brake(s) failure. Currently the manufacture does not have sufficient parts and does not provide any ETA on when parts do become available. In the light of the situation, I would rather filed a complaint than risking my life or the lives of others due to the manufacture unable to provide the need parts to resolved this serious issue. I am taking proactive steps to protect myself before I find myself in the worst case scenario.

The contact owns a 2017 Lincoln MKX. The contact stated while driving approximately 30-40 MPH and depressing the brake pedal, the vehicle failed to respond. The contact stated that the vehicle was coasted downhill to decelerate. The contact pulled into a parking lot and engaged the parking brake to stop the vehicle. No warning light was illuminated. An independent mechanic was contacted. The vehicle was towed to an independent mechanic, where it was diagnosed that the rear brake hoses needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 25V544000(Service Brakes, Hydraulic). The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

I recently had some touch up work done on my car. While in I had an estimate done on my headlights because they constantly had condensation and moisture inside the light cover, This is at all times of the day and especially challenging in the winter months when there was ice frozen over. My body shop called the local dealer to get pricing on parts. Can provide the body shop and dealership if needed. When talking to the service department they informed my body shop that they had issues with the original install of these lights and the seals were compromised letting moisture in that could not easily leave. This explains why, not one, but both of my lights are doing the same thing and compromising my safety especially at night. They are only giving out partial light due to having heavy condensation or ice covering the internal side of the headlight. This is not an issue that would activate any warning lamps or messages just visual compromised.

What component or system failed or malfunctioned, and is it available for inspection upon request? Battery drain How was your safety or the safety of others put at risk? stranded due to battery failure Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

Brake line failure. Had local repair shop repair brakes and realign, because I had to jump a curb at 40mph to avoid collision. Ford refuses (thru nonresponsive) to pay damages. Recall repaired weeks later by plate valley ford of Kearney NE.

While driving on interstate 271/480 my check engine light started flashing and my car suddenly died putting me in harms way as I tried navigating 3 lanes to get to the berm. It was towed to 2 different Lincoln dealerships where they both confirmed the engine lost compression and would need a full replacement. This vehicle is only a 2017 and 100K miles and shouldn't have total engine failure at that age. I read articles on NHTSA investigating Ford engines and feel this may have a similar engine issue and is worth investigating. Please let me know how I can assist.

Lug nuts are swollen and almost impossible to remove. I could not change a flat tire. Firestone insisted that I needed to replace the lug nuts. Apparently this is a known Ford/Lincoln problem.

Was told from FORD that the lug nuts are swelling and need replaced at$179! I have had many brands of vehicles and have never heard of this before

I took Automobile in for 4 new tires and the tire shop had to replace 5 Lug Nuts.

The contact owns a 2017 Lincoln MKX. The contact stated that while driving at an undisclosed speed with the brake pedal depressed to the floorboard, the vehicle failed to come to a complete stop. The contact stated that the brake pedal had to be manually raised to the normal upright position. Upon visual inspection, the contact observed brake fluid leaking from the rear brake lines underneath the vehicle. The brake fluid warning light was illuminated prior to the failure. The vehicle was taken to an independent mechanic, who determined that the passenger’s side rear brake hose had ruptured. The vehicle was repaired, but the failure later occurred on the driver’s side rear brake hose. After investigating the failure, the contact related it to NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.