2016 Lincoln MKZ Complaint Log

The contact owns a 2016 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the steering wheel became loose, and the vehicle became difficult to steer. The contact stated that the front end made an abnormal humming sound. The vehicle experienced a loss of power steering assist functionality. The contact pulled over, and the vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

We own a 2016 Lincoln MKZ hybrid that is having issues with the backup camera randomly going blank, or significant delays at random times. Ford/Lincoln addressed the exact issue as a software recall in other models under Recall 25S72, but failed to list our vehicle. This is becoming a big issue with safety not having the backup camera working with the way the rear window is placed, it is difficult to see certain areas behind you. Since this was already identified as a software issue by Lincoln/Ford, we would like to see them extend the recall include our vehicle. This randomly has been happening for the last month.

regarding the rear view camera. It stopped working intermittently and now it shows the picture inverted (backwards) I see an extensive list of vehicles that have been recalled, but my vin is not listed. How do I get this repaired?

Rear camera malfunction in that the image is reversed and the reference lines are missing, fertile lines also appear obstructing view

The contact owns a 2016 Lincoln MKZ. The contact stated that while driving at various speeds, the vehicle lost automotive power. Several unknown warning lights were illuminated. Prior to the failure, the vehicle had been taken to a local dealer on several occasions for a START/STOP repair, and other unknown repairs; however, the failure reoccurred. The vehicle was towed back to the same local dealer where it was diagnosed; however, the results were unavailable. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000.

My MKZ started slowly losing coolant and running rough particularly upon starting the engine. Two days later the overheating warning came on and I pulled over and shut off the engine. Sioux Falls Ford has diagnosed it as coolant intrusion in the engine requiring a new engine block.

The contact owns a 2016 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the engine overheated with smoke coming from the engine compartment. The contact stated that the check engine warning light was illuminated. The contact stated the vehicle lost motive power but was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

The back up camera mostly is blank and doesn’t warn me of a vehicle coming from either side resulting in almost getting hit several times

The contact owns a 2016 Lincoln MKZ. The contact stated that while reversing, the rearview camera was inoperable, and the message "Camera Is Unavailable" was displayed. An unknown dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was not yet contacted. The failure mileage was 43,800.

I’ve had my car for 7 months and the power steering went out. Not able drive until repaired for $2000.

Eco Boost 2.0 Coolant Intrusion to Cylinders Needs new motor, very well known issue by Ford and they are not willing to pay for repairs

I have had this problem now for over a year, the backup camera on my 2016 Lincoln MKZ shows a panoramic view of the rear but things are reversed, left is on the right side and visa versa or the screen goes blank and a message states camera unavailable contact dealership. Sometimes it works okay but then goes into one of the two issues mentioned above. I talked with my dealership and they wanted to diagnose it, for a fee, or replace the camera which would be between $500 and $800 but I declined. You have had a few reports of this for the MKZ but just recently Ford issued a recall for this specific issue and symptoms for 2015 to 2019 Mustangs, Lincoln Navigators, Lincoln MKC, Edge, Fusion and others along with the entire F-series pickup trucks. The recall issued indicated a software issue and that any authorized dealership could replace the camera but when talking to my dealership today, Irwin Lincoln/Mazda in Freehold New Jersey, they said since my car/vin isn't currently under the current recall for this they would have to charge me a diagnostic fee and parts/labor to fix what they find. You need to include the 2015 to 2019 MKZ under this recall as I and others have had the exact symptoms indicated on the current recall for the backup camera.

Backup camera is showing opposite side. Left side is on yhe right and right side is on the left

My power steering electric system doesn’t work, the steering gear motor may have detached from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds

While driving a complete loss of brake incident occurred. The brake pedal got still, and the car would not stop. Luckily, we were close to home and was able to slow down enough to turn around and get home slowly. Upon investigation it was found the coupler (Part that connects camshaft to brake pump) failed causing the brake pump to not work. This situation is extremely dangerous as we had no prior warning to failure. Even the complete loss of brakes did not have any indicator lights during the incident. Considering the operation of the coupler, how could something so small and so important be weak enough to snap internally, causing a complete loss of brakes with no warning.

The issue is the back up camera works correctly sporadically. Often times the screen is blank or says to contact the dealer. I took it to the Ford dealer and said to fix the issue the camera would have to be replaced.

I brought my 2016 MKZ in for a Safety Recall on front brake hoses. I was told that the lug nuts were swollen and would have to be replaced and would cost 166.27. Had to do it to have the brake hoses replaced. They were replaced with the same type of aluminum lug nuts. This defective type lug nut has been a problem for over 10 years yet nothing has been done to change it. Luckily I didn’t have a flat tire I couldn’t have changed.

Steering wheel is wobbly and loose

The contact owns a 2016 Lincoln MKZ. The contact stated that while shifting into reverse(R), the image on the rear-view camera was frozen or distorted. The contact stated that on other occasions the screen was black. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the back over prevention camera needed to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

Check engine light came on, car ran hot, and emitted smoke. It also began to run rough. Frightening to say the least. I immediately drove home and took it to my mechanic the next day. He found coolant leaked into cylinder 3. He did research and found tons of reports of the same problem with the Ford 2.0 eco boost engine. Several people reported engine seizing, smoke, or fires. This is a safety hazard.

The contact owns a 2016 Lincoln MKZ. The contact stated while driving 45 mph, another vehicle intercepted his lane from the left, and when depressing the brake pedal, the vehicle independently shifted to the right causing the vehicle to hit a curb and damaging the front passenger side tire. No air bags deployed. The contact stated no one was injured nor sought medical attention. A police report was filed. The vehicle was not drivable. The vehicle was towed to a towing lot. The vehicle was not diagnosed or repaired. A dealer was not contacted. The VIN was associated with NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer had not been informed of the failure. The failure mileage was approximately 68,000.

The contact owns a 2016 Lincoln MKZ. The contact stated while driving 40 MPH, the check engine warning light illuminated and the contact smelled a odor of burning. The contact was able to pull over into a parking lot and examined under the hood and notice that coolant had leaked. The vehicle was towed to an independent mechanic for diagnosis and stated that cylinder two had misfired and coolant had leaked into the engine and the engine needed to be replaced and advised to contact the local dealer. The vehicle was towed to the dealer that also stated that the engine needed to be replaced and advised to contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was contacted but did not provide any assistance and was advised to contact NHTSA. The failure mileage was 70,000.

My back up camera fails the majority of the time. When in reverse it will say camera not available, or it will just go black. And every once in a while it will actually work. I have goiter used to using the camera to check for cars and children behind me. It is hard to see things behind me when I just look out the back window. Yes had a ford dealer look over it and they told me it would be very expensive to have fixed and that they see this problem often on the MKZ. No warning. It just started working intermittently.

I had gotten off the highway to pick up a package. When I started to pull out of the driveway my brake pedal went all the way to the floor. Thankfully I was only going a couple miles an hour and there was enough braking that I was able to stop. I had gotten the recall notice a week prior and the letter said that there would be additional notification when parts were available. I was incredibly lucky!!

2016 LINCOLN MKZ. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO NHTSA SAFETY RECALL 23V-162.

The contact owns a 2016 Lincoln MKZ. The contact received notification of the NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the parts to do the recall repair were not yet available. The contact stated that while driving at an undisclosed speed, the brake warning light, the ABS warning light, and the brake fluid warning light illuminated. The contact then stated that she depressed the brake pedal to slow the vehicle; however, she had to depress the brake pedal to the floorboard for the vehicle to stop. The dealer was notified of the failure and the vehicle was scheduled to be towed. The vehicle had not yet been diagnosed ore repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 141,503. VIN tool confirms parts not available

Didn’t slow down right away

The contact owns a 2016 Lincoln MKZ. The contact stated that while starting the vehicle, the brake pedal was depressed; however, the brake pedal became stiff. The contact self-inspected the vehicle and noticed an excessive amount of fluid underneath the vehicle. The vehicle was taken to an independent mechanic, who inspected the vehicle and related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the front brake flexible hose inspection. The contact stated that while the dealer was conducting the inspection, the hood failed to open after several attempts. The dealer then lubricated the hood latch and was able to open the hood after several attempts. The dealer informed the contact that the brake fluid was at the minimum level. The contact stated that she was concerned that she would not be able to monitor the brake fluid level due to hood latch failure. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000. VIN tool confirms parts not available.

I was driving on the freeway when the steering on my car became very difficult and “wobbly”. It was hard to keep it going straight. I knew something was wrong and when I got home, I told my husband to check my tires. The next morning I was told that my tires were fine but when we got into the car, this time I got 4 errors regarding the drive control and steering assist fault. The steering wheel was locked and the car was unable to be driven.

The contact owns a 2016 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Sunday, Sept 11, 2022, 2:55 pm. Was stopped at light at 16/Mound in Warren, MI. My car lurched forward while I had my foot firmly on Brake, the brakes had failed, but no warning lamps were activated till after the crash. I bumped the vehicle in front of me, an older model Jeep. No one was injured. My hood was pushed in, front bumper and lighted were damaged. Little damage to back bumper of Jeep. Warren Police came and issued an Incident Report. I DID NOT receive a traffic ticket Insurance damage to my car was $7,000 I had received a Notice from Lincoln(attached) in early Sept, 2022 (Customer Satisfaction Program 22N02) warning that "brake fluid may leak from one or both front brake flexible hoses." I had noticed some drops of either oil or brake fluid and was going to schedule an appointment with Lincoln, but the crash happened. Since the vehicle is currently in the collision shop, the brake lines have not yet been examined. The Police officer did see the warning light THAT WENT ON AFTER THE CRASH and said he would note it in his report.

While driving, my passenger front brake line bursted. This is not normal and should not have happened. I had my kids in the car. I was able to coast into a parking lot to get off the road. There was no road hazards either at the time of the incident. There is no know cause to me as to why this happened. There is a known recall for this happening but not tied to my specific vin.

When I was at the dealership today, I was informed the lug nuts on my car have swollen and that if they are not replaced I probably will not be able to change a spare tire alongside the road if needed. I was informed that there is a manufacturing defect that Ford is aware of, but has not recalled yet.

The brake light switch assembly failed. The car's brake light will not go off. Other drivers do not know if you are braking. The dealer can not fix it until next week, meanwhile, it is dangerous to drive. This brake switch assembly is under recall for 2014 MKZ and 2015 MKZ. It looks to be the same assembly on the 2016 MKZ. There was no warning. The brake lights come on while parked in the driveway and won't go off.

The contact owns a 2016 Lincoln MKZ. The contact stated that the driver's side seat belt failed to function as needed. The vehicle was taken to the dealer; however, the part to do the repair was not available. The contact related the failure to Technical Service Bulletin: 16S42 (Pretensioner Cable). The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.

UNKNOWN - When I'm driving at a lower speed, I will feel a bounce back in the brake or gas pedal and will receive 4 different alerts on my dashboard (hill start unavailable, service auto trac and a couple others). Once this happens, I loose power steering and it becomes difficult to turn my wheel. At times, this will happen when I am reversing and caused my car to go into neutral on it's own. When I tried to go into reverse or drive, it wouldn't switch. The emergency brakes wouldn't come off when the tow truck man tried to tow it. The dealership stated it was a fuse and fixed that after paying the amount due, but it still continues to happen

CAR WAS SOLD WITH A UN REPAIRED RECALL FROM CAR MAX HOUSTON LOCATION -CAR MAX BUSINESS SERVICE .I WAS TOLD TO GET INTOUCH WITH YOU ALL TO TAKE CARE OF RECALL. PLEASE email me on what shop i can take my vehicle to.. [XXX] are call me at [XXX] [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Owner of 2016 MKZ Hybrid 65870 miles Loss of electronic power steering and Advance Trac Soon after replacement of Bolt under recall 19R02 I heard friction/grinding when turning steering wheel. Oct 1, 2021 I contacted Parks Lincoln of Tampa for a diagnostic and they told me the steering rack assembly would need to be replaced. On November 6,2021 I lost physical steering ability. I had my car towed to dealership, needed to replace the steering gear box assembly, 2 tie rods, and an alignment for $4156. I researched the NHTSA website and noted in July 2015 that 393,623 were impacted by recall 15V340, Ford No 15S18. No recalls have existed for same issue for MKZ vehicles built after 2012. This is a safety recall issue for driver and all vehicles in its path.

Our power steering went out while driving into town. I'm lucky my husband was driving because it was so hard to turn the car to get to a safe location. Honolulu Ford stated we have a faulty steering rack and there is a recall for this issue 19V632000 but our car is not on the recall because the state we purchased is not listed. We purchased the car in Alaska and we currently live in Hawaii. We now have to pay $3600 dollars to have the car fixed. Since there is a recall in the system for the same exact problem that happened why are we paying to fix our car? The dealership is not providing a car of us and now we have to rent a car until ours is repaired.

I SEE PAINT BUBBLE ON MY 2016 MKZ HOOD. IS

The contact owned a 2016 Lincoln MKZ. The contact stated while exiting her employer's parking lot when the vehicle began to accelerate independently and she started to smell a burning smell. The contact stated no warning light was illuminated. The contact stated she was depressing the brake pedal to the floor and pressed the Park button but the vehicle continued to accelerate and move forward. The contact also stated the steering wheel seized when she crashed into a wooden guard rail, a metal fence, and a chain-link fence. The air bags did not deploy. The contact sustained injuries on the middle of the sternum and her right breast was bruised from the seat belt. The contact did seek medical attention for her swollen feet from depressing the brake pedal forcefully. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The vehicle was towed to a towing lot. The contact called the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 21,000. The VIN was not available.

The contact owns a 2016 Lincoln MKZ Hybrid. The contact stated that while driving at various speeds, the power steering failed causing the steering wheel to become very difficult to turn in either direction. During the failure, the service advanced track and service headlights message was displayed on the instrument panel. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The contact was informed that the vehicle was included in the NHTSA campaign number 19V632000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 53,000.

PTU (POWER TRANSFER UNIT) KEEPS FAILING INITIALLY LINCOLN STATED IT WASN'T A SERVICEABLE PART. NO DRAIN PLUG PRESENT. IF LEFT UNCHECKED OR SERVICED BY SUCKING OUT THE OIL THAT GETS BURNT BECAUSE OF HEAT FROM THE CATALYTIC CONVERTER, THE TRANSMISSION AND ENGINE WITH ONLY 1 QUART OF 70/140 FUILD IT COULD SEIZE UP AND CAUSE CATASTROPHIC FAILURE THE PTU COULD EITHER BUST OPEN OR LOCK UP CAUSING A SEVERE ACCIDENT AS THE PTU IS JUST THE THE RIGHT OF THE GAS PEDDLE UNDER YOUR FOOT. SIMCE THERE ISN'T A FIX FORM THIS PART IT MUST BE WARRANTIED FOR LIFE FLUID CHANGED ANNUALLY PEOPLE NEED TO KNOW. THEY ATTEMPTED A FIX IN 2018 WITH A WATER JACKET ATTACHED TO THE SIDE I HAVE SEEN PTUS WITH 25,000 MILES ON THEM ALREADY TURNING BLACK. THE OIL IS AN AMBER SEE THROUGH COLOR NEW. THE PTU SITS IN A 5 SIDED BOX COOKING AWAY EVERYTIME YOU DRIVE IT THERE ISN'T EVEN ANY PASSIVE AIRFLOW OVER IT ON 2016 AND 2017 MKZ'S AND FORD FUSIONS AND FORD EXPLORERS ALL HAVING ALL TIME AWD

TL* THE CONTACT OWNS A 2016 LINCOLN MKZ. THE CONTACT STATED THAT FOR 5-10 MINUTES WHILE ATTEMPTING TO SECURE THE DRIVER'S SIDE FRONT SEAT BELT, SEVERAL ATTEMPTS WERE NEEDED TO SECURELY LATCH THE SEAT BELT. THE CONTACT STATED THAT THE FAILURE WAS EXPERIENCED DURING THE DAYTIME HOURS BUT NOT AT NIGHT. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN LOCATED AT 650 AUTOMALL DR, ROSEVILLE, CA 95661, (888) 656-7577, WHERE THE TECHNICIAN WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 283,000.

HEATED SEAT MODULE PROGRAMMING PUT OUT TOO MUCH CURRENT AND MELTED WIRING HARNESS UNDER THE SEAT. LUCKILY IT DIDN'T START A FIRE. THE CALIBRATION FIRMWARE HAS AN UPDATE TO FIX THIS PROBLEM, BUT I WAS UNAWARE BECAUSE THERE IS NO RECALL OR SERVICE WARNING. IF THEY HAVE A FIX FOR IT, WHY NOT NOTIFY FOLKS. THE VEHICLE WAS IN MOTION WHEN I SMELLED BURNING. A VIDEO FROM THE DEALER CAN BE SEEN HERE: HTTPS://YOUTU.BE/1AVTHV3T_XG

A VEHICLE STOPPED SUDDENLY IN FRONT OF ME BECAUSE A CAR DID THE SAME IN FRONT OF THEM. I BRAKED SUDDENLY BUT IT FELT LIKE MY VEHICLE WAS BEING PUSHED FROM BEHIND, MY STEERING WHEEL AIR BAGS DEPLOYED SO DID THE SIDES. THE AIR BAGS DEPLOYED BEFORE THE IMPACT BLINDING ME AS I REAR ENDED THE CAR IN FRONT. I SUFFERED BURNS, BRUISES, NECK INJURIES AND LOWER BACK PAIN. I WAS DRIVING NO MORE THAN 25-30 MILES PER HOUR. MY CAR WAS A TOTAL LOST AND I HAD OWNED IT FOR LESS THAN A YEAR.

TAKATA RECALL

TAKATA RECALL

NO RECALLS NOTICED ON THIS AUTO. NO AIRBAG ISSUES AS YET AM I ELIGIBLE TO JOIN THE CLASS ACTION SETTLEMENT. IS THERE A FORM I MUST FILL OUT? 2016 LINCOLN MKZ VIN # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR