NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2017 Lincoln MKZ. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
The contact owns a 2017 Lincoln MKZ. The contact stated that while driving at speeds above 30 MPH, there was a rumbling sound and vibration coming from underneath the vehicle. The vehicle was taken to the local mechanic who informed the contact that the transmission torque converter was inoperable and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed that the VIN was not included in NHTSA Campaign Number: 18V390000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 107,000.
Coolent intrusion, coolent leaking into cylinder number 2 causing a misfire and excessive white smoke every time I start the vehicle, seems this is a manufacturing flaw from the research I've done with so many other people having the same complaints because the engine block is the cause of the problem the way they designed it ford acknowledged the problem saying it's the engine block because of a poor design only way to fix this is with a new redesigned engine block and that cost a lot of money I think Ford should be held accountable and should do a recalls on these and get these fixed this is not right.
I drive a 2017 Lincoln MKZ equip with an Ecoboost 2.0L engine. A very widely known design flaw in the Engine Long block has caused coolant intrusion into the #1 cylinder. This can cause overheating issues and ultimately cause a fire and/or stall the car in a critical moment (i.e. highway) and cause an accident. I took the vehicle into my local dealership and they confirmed this issue and is consistent with TSB 22-2229 and needing a replacement of the Engine Long block. I called Lincoln Customer Support and they are refusing to assist at all with this repair, costing me over $10k. Also noting my car only has 61,000 miles.. as well as the dealership confirming this is not something that I could have prevented. I haven't noticed any issues other than the check engine light coming on, which is what initially led me to taking it into the dealership.
The car has been experiencing a persistent cylinder #2 misfire. We replaced the coils and spark plugs, only to learn that this is a common issue with the 2.0 MKZ engines. The problem has worsened to the point where the car sometimes can barely move in traffic, creating a serious safety risk if other drivers don’t notice the vehicle slowing to a crawl. It also puts my family at risk if we ever have to exit the car in busy traffic. Ford has diagnosed the issue, but they stated there is no recall associated with this VIN. The check engine light remains on.
The contact owns a 2017 Lincoln MKZ. The contact stated that while driving at 30 MPH, the vehicle entered LIMP Mode and failed to shift into third or fourth gear. Due to the failure, the contact made several stops while driving to the residence. The vehicle was driven to an independent mechanic but was not repaired. The contact referenced NHTSA Campaign Number: 18V390000 (POWER TRAIN); and associated the failure with the recall. The dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 120,000.
So I bought this car in February of last year. Since I've had it june I had to do a head gasket. Another time the high speed fuel pump had bolt come loose and oil went everywhere causing a fire. Had transmission intercooler line do the same thing. Additional fire. And just recently I problem that was supposedly fixed already wasn't and flywheel broke leaving me stranding in a parking lot for 4 days dropping transmission. The dealer didn't put back all the parts correctly either.
My 2017 Lincoln MKZ experienced a sudden and severe engine failure consistent with the known Ford/Lincoln coolant intrusion defect affecting 1.5L, 1.6L, and 2.0L EcoBoost engines. While driving, the vehicle began losing coolant with no visible external leak, followed by rough running, misfires, and complete engine shutdown. The vehicle became inoperable and had to be towed to a Ford dealership. At the dealership, technicians were unable to start the vehicle at all, and could not even pull it into the service bay to perform diagnostics. The service department told us the symptoms match the known coolant‑intrusion issue documented in Ford’s Technical Service Bulletin 19‑2346, which applies to 2017–2019 2.0L EcoBoost engines. They advised us not to pay for diagnostic testing, because the failure pattern is already known and documented by Ford, but not covered under any recall. They referred us to Lincoln corporate. Lincoln corporate then informed us that they have no programs available to assist with this defect, even though it is a known issue. They stated that even if a program existed, they “wouldn’t be able to assist with even half the cost.” They also suggested that we consider installing a junkyard engine as a more cost‑effective option. This was their only recommendation for a catastrophic engine failure caused by a known defect. This is extremely concerning for a safety‑related failure. The symptoms match Ford’s documented defect exactly: • Coolant loss with no external leak • White smoke prior to failure • Engine misfires and rough running • Overheating • Engine unable to start • Potential for engine seizure or fire This is the same failure pattern described in recall 25V685 and the January 2026 recall, which involve coolant intrusion, overheating, and fire risk in similar Ford/Lincoln engines. My VIN is not included, but the failure mode is identical. My vehicle is now completely disabled due to this defect, and Lincoln has refused any assistance.
After filling up with gas, started the vehicle & it displayed SEVERAL warnings regarding the steering, stability control, etc. Only about 2 miles from home. Started driving home & the steering wheel was variably going from fairly difficult to turn to VERY difficult to turn. Got within about 150 feet of my home & could not turn the steering wheel AT ALL. Tried multiple times to back up / go forward while attempting to move the steering wheel in hopes of getting in my driveway, to no avail. Ended up having to call a tow truck & having vehicle taken to a local dealership.
The vehicle lost power on the highway due to an overheating issue. Very dangerous when this happens while your going 70 mph. The vehicle was later determined to be a victim of Ford's known 2.0L Ecoboost engine that due to Ford's defective design, which Ford admits but refuses to issue a recall for. The ONLY fix for this problem is to have the long block replaced at a cost of over 9,000.00. Not exactly Ford looking out for the safety of their customers.
Head gasket failure. coolant leak into engine block. Replaced engine at a cost of $3900
Incident Summary – Vehicle Fire Date of Incident: Thursday, September 4, 2025 Context: I was driving to a scheduled service appointment for my car at Murgado Lincoln Dealership of Chicago Events Leading Up to the Fire While driving, I heard loud metal noises coming from under the hood. The sound was either metal pieces falling off or grinding/chomping metal against metal. Concerned by the noises, I pulled over to the side of the road. Smoke and Fire Once stopped, the car began emitting gray smoke, which quickly turned into black smoke. The black smoke entered through the dashboard, filling the interior cabin. I realized the vehicle had caught on fire. Immediate Actions Taken I quickly gathered personal belongings from inside the car. I was lucky to have evacuated the vehicle immediately to ensure my safety, despite inhalation of potentially hazardous chemicals due to the fire/ plastic of the car. I then called 911 to report the fire and request emergency assistance. The car continued to catch fire and then there was a minor explosion, as the Chicago fire department battled the fire.
I am submitting this complaint to report a serious vehicle safety incident involving my 2017 Lincoln MKZ Select that resulted in a catastrophic engine fire while the vehicle was in operation. Prior to the incident, the vehicle underwent a long block engine replacement performed by Murgado Ford Lincoln of Chicago pursuant to Ford Technical Service Bulletin (TSB) 22-2229. The repair involved removal and replacement of the engine assembly and related components. After the vehicle was returned to me following this repair, the engine later experienced a sudden catastrophic mechanical failure while I was driving. The vehicle rapidly began emitting smoke from the engine compartment and subsequently caught fire. The fire escalated quickly and rendered the vehicle a total loss. At the time of the incident, the vehicle was being operated under normal driving conditions. There was no collision or external cause that would have triggered the fire. The event appears to have originated within the engine compartment following the recent engine replacement. The vehicle was subsequently towed and is currently stored at City of Chicago Auto Pound No. 6 following the fire incident. The vehicle has not been repaired or altered since the event and remains available for inspection. Given that this vehicle had recently undergone a major engine replacement under a manufacturer technical service bulletin, I believe the circumstances warrant review to determine whether the incident may be related to: a defect in the replacement engine assembly improper installation of the engine or related components fuel, oil, or electrical system issues associated with the repair. This incident presented a serious safety risk to the driver and could have resulted in severe injury or loss of life. I was fortunate to escape the vehicle safely before the fire fully developed. I am submitting this complaint so that NHTSA may evaluate whether this type of failure represents a broader safety concern.
Faulty engine, head gasket failure and needing total engine replace at 83,000 miles
The torque converter/flex plate is bad rattles and apoarently can cause an accident. There are recalls for this same year same motor and midel but my vehicle is not included but should be. I had it checked by undioendent mechanic who confirmed issue. I have read numerous post online with the same issue with theirs also saying it not included in recall how is thus posdible obviously there is an issue and others should be covered. After vehicle started making noise and i seen it could cause a crash it was parked til looked at. How do they decide which ones are included in recall when some others made at same time are having same issue. This is crazy they arent included too many of the same issues happening to the same vehicle.
Coolant intrusion into cylinders 2&3 causing misfire at 126,000 miles. Car lost coolant without warning and started overheating. Took to West Herr Lincoln in Buffalo NY and they said car needs new engine, Lincoln wont cover or help me with repair. I owe ally $16,000 on this car still.
The contact owns a 2017 Lincoln MKZ. The contact stated while driving 60 MPH, the vehicle jerked abnormally with the powertrain warning light illuminated. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. The contact stated that the steering wheel failed to function properly and became difficult to turn. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 107,168.
Torque converter is going oitvluckly caught it in time before it locked up and caused a crash. There are numerous other vins recalled for the same year and same issue because the torque coverter welds were not done correctly. My vehicle does not show any recalls but should have also been included. I have seen on forums about this where numerous people had the same issue and all lincoln reps just give you a runaround because rhey know its an issue but dont want to acknowledge it. I was told this by a dealership mechanic.
Lemon Was sold a car with a class action lawsuit in progress, still was leased to me stuck with payments with a blown engine. Now can't even open it
Leasing a 2017 Mkz with total engine failure due to coolant leaking into the engine. Other issues are evolving, while unable to get it fixed
Total engine failure due to coolant leaking into it. 2023 investigation on this same situation, whats the outcome
I am paying on a 2017 Lincoln MKZ with total engine failure due to coolant leaking into it. I am aware that NHTSA in early October 2023 there was an investigation into more than 700000 late model Ford due to catastrophic engine failure. Why was people not informed on this matter, or a recall established.
My name is [XXX] , and I am leasing a 2017 Lincoln Mkz, with 60000 miles on it and experience total engine failure due to coolant leaking into it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Transmission slipping, side airbags deployed, seatbelt cut, TPMS light on, unsafe to drive.
The contact owns a 2017 Lincoln MKZ. The contact stated that upon starting the vehicle, the check engine warning light remained illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the engine had failed due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
At any given time without warning the car will down shift into 4, 3, 2, or 1. It is intermittent but in the last 3 weeks has become very frequent. I have taken it to the dealership. They state that it is the internal clock spring in the the steering column. They have told me that my power train warranty and/or technology extended warranty will honor the replacement, so I looked up possible recalls on this model vehicle and found there is in fact a recall on the steering column internal clock spring but the concern was on the airbag. The issue I am having with the downshifting is going to cause someone to rear end me. There is no pre-warning. I have driven on service roads, the interstate, my neighborhood streets, and on highway. It seems to happen more as I am following the curve of the road, or when I am turning or changing lanes/merging onto interstate. If I am at a complete stop and turn either left or right it will downshift to 1. I am also concerned to the extent of damage this may be doing to my transmission and engine, as it happens during speeds of 45 to 75 mph on the highways and interstate. I do have video on my phone of this behavior and I can send it to you if I have an email address you have access to. I have placed the most current date of this behavior in the incident box, however this has happened numerous times over the past few months, It just wouldn't give a code to any dealerships for diagnosis.
When I stop at a stop sign & then turn right, my steering wheel locks up. It does clear up after trying to turn it but I’m stuck in traffic & cannot move because the steering is locked. This happened twice in 4 days. Brought car to dealership & they never heard of this.
I am submitting this complaint to formally report that my 2017 Lincoln MKZ experienced engine block damage due to a failed torque converter weld, a known safety defect covered under NHTSA Recall 17V-427 / 18V-390 (Ford campaign 17S16). This recall specifically affects vehicles like mine equipped with a 2.0L gas engine and 6-speed automatic transmission, due to improperly welded torque converter studs. This failure causes loss of power and potential transmission or engine damage—precisely what occurred with my vehicle. When I brought my vehicle to an authorized Lincoln dealership in Alexandria, Virginia, the service department refused to cover the cost of repair, despite the vehicle falling within the recall parameters. Their refusal directly contradicts federal recall law (49 U.S. Code § 30120), which mandates that manufacturers and authorized dealers must remedy safety defects at no cost to the vehicle owner, regardless of ownership history or age. As a result of their denial, I am left with significant out-of-pocket costs for damage that should be addressed under a federally mandated safety recall. This poses both a financial burden and a public safety risk if other owners are similarly turned away. I am requesting that NHTSA: Investigate this dealership’s noncompliance with federal recall obligations. Ensure that Ford Motor Company and its authorized dealers are held accountable for safety-related repairs. Assist in compelling the dealer to honor the recall and reimburse or cover the cost of required repairs.
I purchased my 2017 Lincoln MKZ Select on November 11, 2024. The vehicle was determined to need a new engine, per Murgado Lincoln of Chicago. They had my car for over 48 days while putting in a new engine. After this was completed the car had to be sent back due to a mistake the mechanics made by not attaching a gasket properly. After this, I began experiencing odd noises underneath the hood and throughout the vehicle; delayed timing belt in both acceleration and deceleration, and so forth. I was then involved in a hit-and-run car accident (not my fault). All side airbags deployed and my passenger side rear wheel is destroyed. I had this car assessed just a few days ago by a certified Auto Care Company who said I needed a completely new transmission and that this car is not street legal at the moment... insurance is not helping me at all.
I purchased a 2017 Lincoln MKZ Select which has been a continuous source of mechanical problems. After recently having a new engine installed, the vehicle has now developed significant transmission issues, making it unsafe and difficult to drive. Despite being sold this car under the assumption it was reliable, I am struggling with costly repairs and reduced functionality, effectively driving a “lemon.” I believe the vehicle’s condition and recurring failures qualify it for protection under consumer lemon laws or warranties, and I am seeking resolution or compensation due to these defects that have severely impacted the vehicle’s usability and my safety.
Ford have a Huge problem with the 2.0 ecoboost. Where coolant pass through the cylinder and make engine mix oil and coolant. Ford have a thousand of claim about this and still doesn’t have any solution and they make customer pay everything
Approximately 2 weeks ago, my 2017 Lincoln MKZ Reserve began sputtering/hesitating during acceleration. On 03/31/2025, I took it to the Heiser Ford-Lincoln in Glendale, WI for service and the diagnosis was I needed to replace my “engine long block” because of engine coolant leaking into the engine cylinders. I was given at an estimated cost of $8,000. I researched and found Technical Service Bulletin 22-2229 listing this issue as a not-so-uncommon problem with Ford’s 2.0 Liter engines. I am highly concerned that this could cause the engine to seize while driving with coolant compromising the viscosity of the engine oil. I firmly believe this should be elevated to a Recall status as this engine is used in several 2017 through 2019 Ford and Lincoln car models - and the occurrence has been frequent enough to have a TSB created.
dashboard showing Check engine light. Car hesitating, running very rough. Not driveable. Dealership diagnosed problem as coolant leaking into cylinder requiring engine replacement to fix the issue. Cost for Dealer to Diagnose problem $254.00. Cost to repair Estimate ...$7,700 + Taxes & Fees. Dealer states no assistance from Ford/Lincoln available as vehicle is out of warranty. TSB was issued June 26 2019 regarding this problem related to 2017-2019 Model Years MKZ with 2.0 L Ecoboost engine. Although there are many, many reports of this problem being a widespread issue, to date, nothing has been done to remediate the problem for owners experiencing this issue. Many other Ecoboost engines have been recalled for issues relating to failure.
The contact owns a 2017 Lincoln MKZ. The contact stated while driving at an undisclosed speed, the engine seized, with the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that a tune-up was needed. The vehicle was not repaired. The vehicle was taken to an independent mechanic who performed the tune-up. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed to the dealer and was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 107,500.
I have a 2017 Lincoln MKZ; coolant is leaking into the engine block; have to replace the entire engine. Car has 82K miles on it. Bad thing is that my daughter's Ford Fusion (2017) had the same problem just two months. I had to replace the engine in her car. It is clear that Ford/Lincoln has this problem, Stories on the internet. Ford did issue a recall but just for the 1.5 Liter car; both of mine were 2.0 liter. These engines should be recalled - should not be happening. Daughters car just has 45K miles on it.
Vehicles Navigation fails to keep accurate information - offsetting by 2-3 miles of actual location, and SYNC display fails to work properly after Reverse Camera is engaged, completely freezing for 5 - 15 minutes.
On Jan. 10, 2025 all the brake fluid leaked out of my MKZ. Fortunately, this occurred a few miles from my home and was able to get the car into the drive. I was first alerted of the problem by the "low brake fluid" message on the dash panel and virtually no braking power. On 1/13/25 I had the car towed to a local Ford Dealer and was informed that the brake lines to both rear wheels were indeed severely rusted thru and had to be replaced. (Approx. 117K mi) (The front hoses were also replaced as per a recall notice on 9/26/23.)
The contact owns a 2017 Lincoln MKZ. The contact stated that while driving at various speeds, the temperature gauge would indicate that the vehicle was hot(H). In addition, the vehicle would lose power upon depression of the accelerator pedal. The vehicle was taken to a dealer where they replaced the engine under warranty. After the engine was replaced, the contact experienced an engine oil leak which was also repaired under warranty. Almost a year later, the check engine light appeared on the instrument panel; this time, the vehicle was taken to another dealer(Planet Ford Dallas-3333 Inwood Rd, Dallas, TX 75235). The contact was later informed by the dealer that coolant had leaked into the engine which resulted in engine failure. The manufacturer was notified of the failure. The failure mileage was approximately 103,000.
While driving the car in commuter traffic on Route 22 Highway the car transmission stopped working and car bucked and then stopped. Upon getting out of the lane of traffic there was a large amount of transmission fluid on the ground. Car had to be towed as it would not move. Danger was the car stopping on the highway in busy traffic. Upon inspection by car dealer they found it had a broken transmission cooler line . The Lincoln dealer put in a Tube Assembly repair kit and replaced all trans cooler lines at a cost of $ 1,029.72 to me. No Warning lamps or messages came on before the lines broke.
I purchased this vehicle on November 11, 2024. About one month later, I began experiencing severe problems. The engine started overheating, which marked the beginning of a downward spiral of issues. To address the overheating, a new engine was installed by Murgado Lincoln dealership, which took approximately 48 days to complete. While the new engine resolved the overheating, a serious transmission problem has persisted and worsened. Since I purchased the car, the transmission has been slipping constantly, shifting gears on its own unpredictably, making loud noises under the hood and throughout the entire vehicle. These issues create a major safety hazard, putting me and others at significant risk. On June 25, 2025, I was involved in a hit-and-run incident that likely worsened the vehicle’s condition. During this incident, the side airbags on both sides of my vehicle deployed, but the front airbag did not deploy at all, which is highly concerning and increased the danger during the impact. Additionally, the car has a cracked shock absorber head, likely from the accident, which has led to instability and potential fishtailing. I am now afraid to drive the vehicle due to unpredictable handling and further mechanical failure. The vehicle is available for inspection upon request. These problems have been confirmed and partially addressed by the dealer when the engine was replaced, but the transmission issues have never been fully resolved. There were no specific warning lamps for the transmission before the failure, but the slipping and erratic gear changes started about one month after purchase and have become progressively worse.
The contact owns a 2017 Lincoln MKZ. The contact stated while driving at an undisclosed speed, there was a whining sound coming from under the hood. The vehicle was driven to the residence. The contact stated that on the following day, the vehicle was started; however, while driving 30 MPH, the accelerator pedal was depressed but the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 30 MPH. The vehicle was driven to the place of employment. The contact stated that after work, the vehicle was started, and the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. The vehicle was driven to the residence. The contact stated that on the following day, the vehicle was started; however, the vehicle failed to move forward. The contact stated that the vehicle instead rolled backward. In addition, the contact stated that the vehicle became undrivable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 18V390000 (Power Train); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 127,000.
Factory Rim cracked causing tire to not stay inflated
Coil head caked in oil causing misfire due to valve guideseals in left side cylinder head leaking see attached documentation
Internal engine failure causing coolant to leak into the cylinders. Have been advised that a new engine is necessary. Car warranty has expired due to age. Mileage is 53,042.
The contact owns a 2017 Lincoln MKZ The contact stated while driving 35MPH, the check engine light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was in the number two cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact was relating the failure to TECHNICAL SERVICE BULLETIN 19-2172 (Coolant In Cylinders, White Exhaust Smoke, And/or Illuminated MIL) however the VIN was not included in the service bulletin. The manufacturer was notified of the failure and offered no assistance informing the contact that the VIN was not included in the service bulletin. The failure mileage was 7,500.
The contact owns a 2017 Lincoln MKZ. The contact stated that after starting the vehicle, while the vehicle was idling, the vehicle was shaking and vibrating abnormally. Additionally, after shifting to drive, the vehicle erroneously lunged forward, and while shifting into reverse the vehicle jerked backwards. The vehicle was taken to the local dealer who diagnosed that the torque converter and engine were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V390000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 100,000.
The contact owns a 2017 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment with excessive smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, resulting in a misfire in cylinder #2, and the long block was cracked. The contact was informed the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Coolant leak into the engine, causing white smoke, decreased coolant level and a rough start
I took my 2017 Lincoln MKZ vehicle into my local Lincoln dealership on the morning of 8/13 due to check engine light which came on the previous week. The results of the diagnostic test that was performed which showed P0303 coolant leaking in cylinder #2 needs motor per tsb 22-2229 at a cost $7103.60 plus tax. My 2017 MKZ with 53k miles needs a new motor…how is this??? This issue is a result of a “known” defect in the motors of certain Lincoln and Ford vehicles where coolant seeping into the engine. I call the Lincoln Care/Customer Relations Center department to advise of my situation and the representative I spoke took my information Vin #, address, phone number and said she would call me back once she has looked in what resources or programs available that could possibly assist me with this very expensive repair. She calls me back and advises that because my vehicle is out of the warranty period there is no assistance or resources available to assist me. Now, if my vehicle was still under warranty I would be covered and I wouldn’t need assistance because it would be a covered repair. So, if this is the Lincoln Care /Customer Relations Center that “supposedly” have resources to assist customers in situations such as this, who are you assisting??? not the customer under warranty because they don’t need the assistance and obviously not the customer (myself) that need the assistance but can't get any. I have a long history with this company and I have invested a lot of money with this company to be told there is no assistance for a “known” defect issue which has now become my issue. Unbelievable that you all are treating customers in this manner. I will never support this company ever again after being a repeat customer and getting treated this way. I can only hope all of the other vehicle owners with this “known” defect that are having to pay for the repair does the same. I want my money back that I now have to pay out to get my vehicle repaired.
2017 Lincoln MKZ with 53k miles check engine light comes on and dealership diagnostic shows leaking coolant in cyl #2/needs motor. Car out of warranty so cost of repair is out of my pocket. Lincoln has known about this since 2016...they leased the car out in 2017 and then sold it to me in 2019 KNOWING there was a defective engine in the vehicle but didn't do or say anything about it...NEVER any recall. How is it that there are 100k 2021-2022 trucks and suv's being recalled due to engine issue that could "lead to catastrophic engine damage resulting in a loss of power". I could of suffered a loss of power as well with the defective engine that was in my car. How is this sudden recall on these trucks and suv's any more important or severe than all of the Ford/Lincoln vehicles that had engine issues? This could have been easily rectified early on seeing they knew about this issue from the beginning. I want my money back I paid to get my engine repaired.
The contact owns a 2017 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.