2013 Mazda CX-5 Complaint Log

SINCE LAST RECALL REPAIR MY CX-5 IS EXPERIENCING MAJOR PROBLEMS. IT WILL RANDOMLY NOT START. I GET IN AND DEPRESS BRAKE PEDAL, BUT START BUTTON WILL NOT LIGHT GREEN AND CAR WON'T START, EVEN AFTER CHANGING BATTERY IN KEY FOB. THE DASHBOARD LIGHTS (ALL OF THEM) WILL COME ON AND FLASH, THEN GO AWAY. THE OTHER ISSUE IS THAT THE TRANSMISSION WILL NOT ENGAGE AFTER CAR HAS STARTED. CAR IS STARTED AND IN PARK. I DEPRESS THE BRAKE AND TRY TO PUT THE CAR INTO GEAR (DRIVE) BUT THE SHIFTER REFUSES TO MOVE AT ALL. PUMPING THE BRAKE DOES NOT WORK, DEPRESSING THE BRAKE ALL THE WAY TO THE FLOOR DOES NOT WORK. THERE IS NOT A PARTICULAR SEQUENCE OF ACTIONS THAT WILL GET THE CAR TO GO INTO GEAR. THE ONLY REMEDY I HAVE FOUND IS TO TURN THE CAR OFF AND LET IT SIT FOR AN EXTENDED PERIOD OF TIME. WHEN DRIVING THE CAR AFTER THIS HAS HAPPENED, IF I USE REVERSE AND THEN PUT IT INTO DRIVE, THE CAR JUMPS FORWARD WITHOUT MY FOOT BEING ON THE GAS PEDAL AND THEN THE LIGHTS ON THE DASHBOARD FOR TIRE AND TCS COME ON.

REAR SEAT LATCHES FAILED WHEN THE VEHICLE BRAKES. SEATS WILL UNLATCH WHEN THE VEHICLE BRAKES, RENDERING THE BACK SEAT UNABLE TO BE USED FOR SAFETY CONCERNS. EDMUNDS.COM INCLUDED A COMMENT ABOUT THE REAR SEAT LATCH FAILING IN THEIR REVIEW OF THE MAZDA CX-5 2013. MAZDA SERVICE HAS INCLUDED THEIR NEED FOR REPLACEMENT ON THE ATTACHED INVOICE. I HAVE NOT REPAIRED THE LATCHES YET BECAUSE I BELIEVE THEY ARE A DEFECTIVE DEVICE AND I DO NOT WANT THEM REPLACED WITH A PART THAT MAY FAIL WHEN A PASSENGER IS RIDING IN THE REAR SEAT.

TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

FRONT SEAT PASSENGER'S FEET HAVE BEEN BURNED WHEN THEY ARE LIFTED OFF THE FLOOR AND TOUCH SOMETHING UNDER GLOVEBOX AREA. THIS HAS HAPPENED TO ME, WHEN I HAVE SAT IN THE PASSANGER SEAT AND OTHER PASSANGERS. THIS HAPPENS TO ONE PERSON AT A TIME, BUT HAPPENS OFTEN. I HAD THE DEALERSHIP LOOK AT IT TO SEE IF THERE WAS SOMETHING WRONG AND THEY SAID THERE IS NOT YET A FIX FOR IT. THIS AREA HEATS UP AFTER THE VEHICLE IS RUNNING A WHILE.

I RECEIVED A SAFETY RECALL OF MY MAZDA CX5 IN OCTOBER 2016. IT IS RECALL 9916H LIFT GATE STAY DAMPER CONCERN. I HAVE BEEN CALLING THE MAZDA AT THE AVENUES , JACKSONVILLE, FL, TO GET IT FIXED SINCE OCTOBER. AS OF JANUARY 7, THERE ARE STILL NO PARTS AND THEY DON'T KNOW WHEN THEY WILL GET PARTS.

TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER KEPT STATING THE CONTACT WOULD HAVE TO WAIT FOR THE SECOND NOTICE, DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *AS

TL* THE CONTACT OWNS A 2013 MAZDA CX-5. WHILE DRIVING 20 MPH IN TRAFFIC, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.

MAZDA CX 5 2013, HAS INTERMITTENT LOSS OF POWER. MOST NOTICEABLE WHEN TRYING TO CROSS THE HIGHWAY &/OR MERGE INTO TRAFFIC.(SCARY) TOOK IT IN FOR MAZDA RECALL 8915K PCM, THIS DID NOT FIX THE ISSUE. MAZDA SERVICE TECH HAD SAME ISSUE. (NOTE I TOOK IT TO A LOCAL ASE CERTIFIED SHOP WHERE IT DID THE SAME THING PRIOR TO TAKING TO MAZDA--WHICH IS WHY I TOOK IT TO THE DEALER). SO NO SOLUTION AND NOT SAFE TO DRIVE.

TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER, GREEN LINCOLN MAZDA, WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

FAILURE TO START. WHEN I TOOK IT TO THE DEALERSHIP THEY SAID THE ISSUE WAS THAT I NEEDED A NEW BREAK SWITCH AND I HAD CORRODED WIRES ON THE RIGHT SIDE. I HAVE A VIDEO OF MY ISSUE. HTTPS://YOUTU.BE/DFYWAGVKAVU THE DEALERSHIP SAID THAT THESE WERE KNOWN ISSUES BUT NO RECALLS HAVE BEEN ISSUED. THE VEHICLE WAS STATIONARY AT TIME OF ISSUE. I MAY NEED TO HAVE THE DEALERSHIP RE PRINT MY INVOICE, I DIDN'T SEE IT IN MY FILES. MY VEHICLE IS A 2013 AND THIS ISSUE WAS IN 2016. WIRES SHOULD NOT BE CORRODED THIS QUICKLY, MY WARRENTY DID NOT COVER THE WIRES. THIS ISSUE SEEMS DANGEROUS TO ME.

I WAS ON THE HIGHWAY AND HAD TO SLOW DOWN DUE TO TRAFFIC. WHEN CAR SLOWED DOWN TO 15KM/HR, IT SUDDENLY/VIOLENTLY STOPPED AS IF SOMEONE HIT ME FROM BEHIND. AFTER STOPPING, I APPLIED GAS AGAIN, BUT CAR WAS VERY SLUGGISH AND NEVER CHANGED GEARS (FELT LIKE I WAS TRYING TO ACCELERATE STARTING WITH THE 6TH GEAR - I WAS IN "D"). EVERY TIME I LET GO OF GAS PEDDLE, IT WOULD INSTANTLY JERK THE CAR TO A STOP. FEELS EXACTLY LIKE A MANUAL TRANSMISSION WHEN YOU ARE IN FIRST GEAR AND DON'T GIVE ENOUGH GAS AND SUDDENLY LET GO OF YOUR CLUTCH - THE ENGINE SLAMS SHUT. NO ENGINE OR TRANSMISSION LIGHT WAS INDICATED ON THE DASH. THE CAR CAN TURN ON/OFF WITHOUT PROBLEMS. I HAD THE CAR TOWED TO MAZDA. TOOK THEM 1 WEEK TO DETERMINE AND FIX THE CAR: THEY REPLACED THE WHOLE TRANSMISSION (UNDER WARRANTY). I ONLY HAVE 38000 MILES ON THE CAR. THE INVOICE SAYS: K0101XRX TRANSMISSION COMPLETE, R&R (0000-23-ATF-FZ 6SP.A/T FL, FW7A-03-000R-V0 T/MISSION). MAZDA TOLD ME THAT THERE IS NO CURRENT RECALL FOR THIS. THIS WAS EXTREMELY DANGEROUS ON THE HIGHWAY!! THANKFULLY I WAS ALREADY ON THE SLOW LANE DUE TO THE TRAFFIC... THIS WAS ON A 5 LANE HIGHWAY! IF I WAS ON THE FAST LANE, IT WOULD BE A FATAL ACCIDENT!!!

DOOR LOCKS FAILING. PASSENGER SIDE DOOR LOCK HAS FAILED TWICE: ONCE DUE TO LOCK ARM MISALIGNED AND NOW HAS JUST FAILED AGAIN. THE REAR HATCH HAS FAILED FOUR TIMES WITHIN MONTH. HAVE HAD DEALER REPLACE DOOR LOCK, BATTERY AND REAR CONTROL BOARD. THE ONLY WAY TO GET INTO HATCH IS WITH FOB, AS THERE IS NO KEY SLOT SO UNABLE TO OPEN REAR HATCH. THE CAR IS IN FLORIDA AND IS PARKED OUTSIDE.

I HAVE 96,757 MILERS. AFTER I COME TO A COMPLETE STOP, I PUT THE GEAR IN PARK, AND I PUSH THE IGNITION BUTTON TO TURN OFF THE CAR, MY CX-5 DOES NOT SHUT DOWN COMPLETELY. THE ENGINE IS OFF BUT ALL OTHER ELECTRICAL SYSTEM SUCH AS RADIO/NAVIGATION REMAINS ON AND I AM NOT ABLE TO ACTIVATE THE CAR ALARM AFTER I EXIT MY CAR. ORANGE LIGHT REMAINS ON THE "START BUTTON" AND I HAVE TO RESTART THE ENGINE AND CHANGE THE GEAR FROM PARK TO R, N, OR D AND SHIFT IT BACK TO PARK TO SHUT DOWN COMPLETELY. SOMETIMES I HAVE TO REPEAT THIS STEP TWO TO THREE TIMES. THIS PROBLEM BEGAN SHORTLY AFTER MY 5 YEAR 60K EXTENDED WARRANTY EXPIRED.

IN GARAGE (THANK GOODNESS & NOT ON ROAD). PUSHED BUTTON TO START ENGINE, IT TURNED OVER BUT WOULD NOT STAY STARTED, LIKE NOT GETTING ENOUGH GAS. TRIED 5 MORE TIMES TO DO THIS WITH SAME RESULT. THE KICKER IS, ONCE IGNITION WAS PUSHED TO TURN ON, I COULD NOT GET IT OFF SO THAT ALL ELECTRICAL EQUIPMENT WOULD SHUT DOWN. WAS TOLD BY MAZDA SERVICE PER CALL TO DISCONNECT NEGATIVE BATTERY CABLE ......WHICH SHUT EVERYTHING OFF. CAR WAS TAKEN ON A FLAT BED TOW TRUCK TO DEALERSHIP. STILL UNDER A CERTIFIED PRE OWNED WARRANTY, BIG JOKE! I WAS TOLD I WOULD HAVE TO PAY $110. JUST TO GET A DIAGNOSTIC TO FIGURE OUT THE PROBLEM. WAS TOLD THIS AM BY SERVICE MANAGER PROBLEM WAS A MASS AIR FLOW SENSOR, NOT COVERED UNDER WARRANTY. HOW CAN THAT BE WHEN MY EXTENDED WARRANTY PAPERWORK READS, ".....WITH NO DEDUCTIBLE ON COVERED COMPONENTS." AND THIS IS AN EXTENSION OF THE 36 THOUSAND MILE WARRANTY, I HAVE HAD THIS CAR 27. EMISSION RECALL FIXED IN FEB. 2016. THIS IS COSTING ME ALMOST $500. I WILL BE TRADING THIS 4 CYLINDER SKYACTIV SLUG ASAP.

VEHICLE DOES NOT SHUT OFF WHEN PRESSING THE START/STOP BUTTON DUE TO KNOWN GATE AT SHIFTER ISSUE IN SB 05-007/15. MY VEHICLE WARRANTY EXPIRED DUE TO MILAGE BEFORE THE SB WAS EVEN RELEASED.

FOR THE PAST 5 MONTHS MY CAR WILL APPEAR TO HAVE SHUT DOWN WHILE DRIVING. I WAS DRIVING ON CITY STREETS GOING ABOUT 15 - 45 MPH. I WORK FROM HOME OR GO TO THE OFFICE TWICE A WEEK. I DRIVE MY KIDS TO SCHOOL DURING THE WEEK. I DON'T DO MUCH COMMUTING. ALL ELECTRICAL COMPONENTS SHUT DOWN THEN REBOOT WITHIN SECONDS, AND THE CAR MAKES BEEPING SOUNDS LIKE I JUST STARTED THE CAR. THE CAR WILL NOT STOP OR SLOW DOWN, BUT IF I COME TO A COMPLETE STOP AT A LIGHT, THE CAR WILL BE VERY SLOW TO ACCELERATE BUT I CAN GET IT BACK UP TO THE SPEED LIMIT AFTER A VERY SLOW START. I HAVE CALLED AAA ON ONE OCCASION AND TOOK IT TO A SHOP ON ANOTHER OCCASION. THEY BOTH SAY IT IS BATTERY RELATED DUE TO THE WRONG BATTER BEING INSTALLED BUT IT IS THE BATTERY SIZE IN THE SYSTEM OF AN ORIELYS AUTO PARTS STORE. EVERY TIME I REPLACE THE BATTERY AND THE ISSUE APPEARS TO GO AWAY FOR A COUPLE WEEKS TO A MONTH. THE LAST BATTERY REPLACEMENT I PURCHASED A STRONGER BATTER THAN IN THEIR SYSTEM AS PER THE ADVISEMENT FROM THE AUTO SHOP. IT SEEMED TO FIX IT AGAIN BUT AFTER A MONTH THE CAR DID THE SAME THING. *TR

THE POWER DRIVER'S SEAT RECLINES SUDDENLY WHILE DRIVING. WILL GO FROM ORIGINAL POSITION TO COMPLETELY LAID BACK WITHOUT STOPPING. I CAN'T LET ANYONE TALK SIT BEHIND ME FOR FEAR OF CRUSHING THEIR KNEES OR LEGS. ALSO HAPPENS AFTER EXITING THE VEHICLE. WILL WALK BACK TO CAR TO FIND THE SEAT FULLY RECLINED. THIS HAPPENS ALMOST EVERY TIME I DRIVE THE CAR BUT ESPECIALLY ON DAYS WHEN RUNNING ERRANDS AND IN AND OUT OF CAR MULTIPLE TIMES. CAR ALSO HESITATES WHEN ENGINE IS "COLD". SUDDEN LOSSES OF POWER WHILE DRIVING. CAR JUST SEEMS TO NOT WANT TO ACCELERATE AT TIMES.

THE CX-5 COMES EQUIPPED WITH A POWERED DRIVER SEAT ADJUSTMENT CONTROLS. AT 20,000 MILES, THE CAR STARTED SPONTANEOUSLY RECLINING, AFTER YOU TURN OFF THE ENGINE, STEP OUTSIDE, AND CLOSE THE DRIVER DOOR. WARNING: IT IS VERY POWERFUL MOTOR IN TERMS OF TORQUE, AND A HUMAN CANNOT PREVENT ITS DESCENT BY PUSHING BACK ON IT. THE SEAT CONTINUES TO RECLINE, AS THOUGH THE BUTTON IS DEPRESSED -- EVEN WHEN IT MAKES CONTACT WITH A SOLID OBJECT -- OR A PERSON. SMALL CHILDREN IN CAR SEATS DIRECTLY BEHIND THE DOOR WERE BRUISED AND TERRIFIED FOR DAYS AFTER THE INCIDENT (HAPPENED 2-3 TIMES BEFORE WE STOPPED USING IT). IT HAPPENS AFTER YOU TURN OFF ENGINE AND LEAVE THE CAR. NORMALLY, BUT NOT ALWAYS, QUICKLY JUMPING BACK INTO DRIVER SEAT AND PUSHING THE BUTTON TO THE OPPOSITE DIRECTION, WILL REVERSE THE SITUATION. HOWEVER, ON ONE OCCASION, THIS WOULD NOT WORK, AND UPON RETURNING TO THE CAR TO FIND THE SEAT IN THE FULLY RECLINED POSITION, I HAD TO DRIVE HOME THIS WAY. AGAIN, IT DOES NOT STOP RECLINING UPON SENSING THAT IT HAS MADE CONTACT WITH AN OBJECT (AS AN ELEVATOR MAY DO). THE EVENT HAPPENS WHILE THE VEHICLE IS STATIONARY, IN PARK, WITH THE ENGINE TURNED OFF, AND THE DOOR IS CLOSED. THERE ARE NO OBJECTS LODGED IN THE VICINITY OF THE CONTROLS, THAT MAY BE INADVERTENTLY DEPRESSING ON THEM. THE SHOCK OF THE DOOR BEING CLOSED, APPEARS TO BE TRIGGERING IT. NOTE, THERE IS NO SEAT MEMORY ON THIS MODEL, SO IT IS ALSO NOT A CASE OF THE SEAT PRESETS BEING ADJUSTED FOR A DIFFERENT DRIVER. WE DO NOT HAVE VIDEO OF THE EVENT, AS EACH TIME IT HAPPENED, WE WERE FOCUSED ON SAVING THE CHILDREN INSTEAD. A PHOTOGRAPH OF THE SEAT IN FULLY RECLINED POSITION CAN BE PROVIDED, BUT DOES NOT DOCUMENT OR PROVE HOW THE SEAT ARRIVED INTO THIS POSITION, UNFORTUNATELY.

DURING A LONG HOLIDAY TRIP, WHILE DRIVING DOWN US 19 AT 65 MPH OVER THE NEW RIVER GORGE BRIDGE THE ENGINE STARTED REVVING / SURGING, WITH RPMS GOING UP AND DOWN, WHEN THE CAR SUDDENLY LOST POWER AND DECELERATED RAPIDLY. THE TRACTION CONTROL SYSTEM (TCS) LIGHT WAS ON SOLID AND THE TIRE PRESSURE SYSTEM (TPS) LIGHT WAS FLASHING. WE HAD JUST LEFT A REST AREA AND WERE LESS THAN A MILE DOWN THE ROAD FROM WHERE WE PULLED ONTO THE HIGHWAY, JUST GETTING UP TO SPEED. I MAY HAVE JUST TURNED ON THE CRUISE CONTROL, BUT I CANNOT REMEMBER. THE WEATHER WAS WARM AND DRY. THE CAR HAD ABOUT 52,700 MILES ON IT. I PUT ON THE FLASHERS AND PRAYED THAT MOMENTUM WOULD CARRY ME OVER THE BRIDGE TO WHERE I COULD PULL OFF, THAT THE SEMI-TRACTOR-TRAILER TRUCK BARRELING DOWN ON ME WOULD GET IN THE OTHER LANE SOON, AND THAT NO ONE WOULD REAR END ME. MY MOM AND MY HUSBAND WERE IN THE CAR WITH ME. WE TURNED OFF THE CAR, WALKED AROUND THE OUTSIDE TO LOOK AT THE TIRES, LOOKED THROUGH THE MANUAL, AND TRIED TO DECIDE WHAT TO DO. AFTER ABOUT 15 MINUTES, I STARTED IT UP AGAIN, THERE WERE NO INDICATORS LIT UP ON THE DASH, AND THE CAR SEEMED TO BE BACK TO NORMAL, SO WE CONTINUED OUR TRIP. SINCE THEN WE HAVE DRIVEN ABOUT 800 MILES AND IT HAS NOT HAPPENED AGAIN. I HAVEN'T HAD A CHANCE TO CONTACT THE DEALER YET.

REAR BRAKES (ROTORS AND BRAKE PADS) PREMATURELY WORN OUT AT ~35K THIS LOOKS LIKE A DESIGN ISSUES AS THERE IS A TSB FOR IT, DO TO RUST FORMATION THAT MAKES THE BRAKE PADS STICK. MAZDA SHOULD HAVE BEEN PRO-ACTIVE. ALL THEY NEEDED TO DO WAS TO REMOVE RUSTED SPOTS AND APPLY SOME GREASE. NOW I HAVE A CASE OPEN WITH MAZDA CUSTOMER SERVICE TO SEE IF THEY WILL COVER IT AS WARRANTY ITEM.

RUNNING ERRANDS ON WAY HOME ON THE HIGHWAY WHILE ON A HILL SUDDENLY INCURRED LOSS OF POWER, CHECK ENGINE AND DRIVING STABILITY WARNING LIGHTS CAME ON. PRESSED GAS AND NO CHANGE IN SPEED. SPEED DROPPED FROM 45 TO 20 AND HAD TO MOVE TO SHOULDER. OTHER THAN LOSS OF POWER EVERYTHING ELSE FUNCTIONING NORMALLY. MANAGED TO RETURN HOME VIA BACK ROADS AND AVOIDANCE OF HILLS. SPEED IMPROVED SOMEWHAT ONCE COMPLETED CLIMBING HILL BUT AS NEARED HOME CAR'S SPEED TOPPED OUT AT 20 MPH, TOTAL TRIP 4 MILES OR SO. ONCE IN DRIVEWAY TURNED OFF CAR AND THEN STARTED AGAIN NEITHER THE CHECK ENGINE LIGHT NOR THE DRIVING STABILITY CAME ON AGAIN. CAR WELL MAINTAINED FIRST TIME THIS HAS HAPPENED IN 2 YEARS OF OWNERSHIP. WILL BE TAKING IT IN FOR SERVICE AND SEE IF PROBLEM CAN BE DIAGNOSED.

THERE WAS A RECALL ON THE LIFT GATE STAY DAMPER. RECALL WAS RECEIVED OCT. 2016 &HAS NOT BEEN REPAIRED. TUPELO MAZDA SAYS THERE'S NO PARTS FOR IT. THIS NEEDS TO BE RECTIFIED ASAP. THE RECALL SAYS THE LIFT GATE CAN FALL POTENTIALLY CAUSING INJURY, THE STAY DAMPERS ARE FAULTY.

I BOUGHT THE CAR CERTIFIED PRE-OWNED WITH 20K MILES. AFTER A FEW MONTHS I WAS AT AN INTERSECTION, ONCE THE CROSS TRAFFIC CLEARED I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR. THE CAR JUST GLIDED, IT HAD NO POWER FOR 5 SECONDS. I REPEATEDLY PRESSED THE THE GAS PEDAL BUT NOTHING HAPPENED UNTIL AFTER 5 SECONDS WHEN THE REVOLUTIONS INSTANTLY INCREASED TO AROUND 5000 RPM. THIS WAS THE FIRST TIME THIS HAPPENED AT AROUND 27,000 MILES. I FIGURED IT WAS A SMALL GLITCH. THROUGH MY 3 YEARS OF OWNERSHIP (PUTTING ON 57,000 MILES) THIS HAS BEEN OCCURRING MORE AND MORE FREQUENTLY. I AM VERY HESITANT WHEN CROSSING INTERSECTIONS AND ATTEMPTING LANE CHANGES. THIS NOW OCCURS AT LEAST TWICE A MONTH WHILE IN TRAFFIC. THE OTHER ISSUE OCCURS WHEN I SHIFT FROM PARK/REVERSE TO DRIVE, WHILE ON LEVEL GROUND, THE CAR SUDDENLY JERKS FORWARD AND REVOLUTIONS INCREASE SUDDENLY, WITH MY FOOD EITHER ON THE BRAKE OR AS SOON AS I REMOVE IT BUT BEFORE I PRESS THE GAS PEDAL. ANOTHER ISSUE IS WHILE I'M ACCELERATING, AT 20-25 MPH AS THE AUTOMATIC TRANSMISSION IS SHIFTING FROM EITHER 2 TO 3RD OR 3RD TO 4TH (I HAVEN'T BEEN ABLE TO DETERMINE YET). WHEN TRANSMISSION MISSES THE GEAR CHANGE IT CAUSES THE REVOLUTIONS TO SUDDENLY INCREASE FOR A FRACTION OF A SECOND. WHEN THE GEAR IS ENGAGED IT IS ACCOMPANIED BY A CLUNKY SLAMMING SOUND. THIS HAPPENS PRETTY QUICKLY AND HAS NOT YET MADE THE CAR LOSE SPEED OR HANDLING. AFTER 3 YEARS OF OWNERSHIP WITH RECORDED ROUTINE SCHEDULED MAINTENANCE COMPLETED AND STANDARD COMMUTER USE OF 60% HIGHWAY AND 40% CITY STYLE DRIVING I DON'T FEEL THE TRANSMISSION AND/OR ENGINE ARE SAFE OR RELIABLE. I HAVE TAKEN IT TO THE DEALER SINCE IT IS STILL UNDER LIMITED POWER-TRAIN WARRANTY BUT THEY JUST TELL ME THAT IS NORMAL FOR ECONOMY STYLE CARS. I CAN NOT LET MY PARENTS BORROW THE CAR BECAUSE I FEEL THESE ISSUES MIGHT SURPRISE THEM WHILE IN TRAFFIC AND LEAD TO A COLLISION.

WITHOUT ANY ADVANCE WARNING MY REAR BRAKES BEGAN SCREECHING. I AM NOW OPERATING WITH REAR BRAKES THAT ARE METAL ON METAL.I SPOKE WITH THE SERVICE MANAGER AT THE DEALERSHIP WHERE I PURCHASED THE VEHICLE AND HE SAID IT'S NORMAL FOR BRAKES TO WEAR OUT AND IT IS PROBABLY NOT FROM A STUCK CALIPER. THIS BEGAN HAPPENING ONE WEEK AGO DURING NORMAL USAGE.

I WAS TRAVELING AT APPROXIMATELY 65 MPH ON A HIGHWAY IN THE RIGHT-HAND LANE WHEN MY TIRE PRESSURE INDICATOR, TRACTION CONTROL INDICATOR, LOW OIL INDICATOR, EMERGENCY CHECK ENGINE INDICATOR LIGHT ILLUMINATED. THE CAR APPEARED TO BE DRIVING NORMALLY SO I DROVE IT TO A NEARBY MEINEKE SHOP WHERE THEY RAN DIAGNOSTICS & REPORTED THEY WERE GETTING ERROR CODES P0571 & P02507. THEY FURTHER ADVISED THEY WERE NOT EQUIPPED TO FIX THE PROBLEM AND I HAD TO GO TO A MAZDA DEALERSHIP - THE CLOSEST WAS 20 MILES AWAY. WHILE ON MY WAY TO THE DEALERSHIP, (AGAIN TRAVELING APPROXIMATELY 65 MPH ON A HIGHWAY IN THE RIGHT-HAND LANE), EVERY LIGHT REMAINED ILLUMINATED. APPROXIMATELY 10 MINUTES INTO THE TRIP, MY PUSH-TO-START BUTTON STARTED FLASHING YELLOW, I LOST POWER TO THE CAR AND MY BRAKES WERE NOT RESPONSIVE. I COASTED TO THE SIDE OF THE ROAD WHERE I TURNED THE CAR OFF, NOT KNOWING IF IT WOULD TURN BACK ON. I ALLOWED IT TO SIT FOR ABOUT 5 MINUTES AND ATTEMPTED TO TURN IT "ON" VIA THE PUSH-TO-START. IT DID TURN ON AND ALLOWED ME TO CONTINUE DRIVING, (THIS TIME IN THE BREAK-DOWN LANE AT 25 MPH WITH MY HAZARD LIGHTS FLASHING). I MADE IT TO THE DEALERSHIP WHERE THEY NOTED THE CHECK-ENGINE LIGHT WAS ON. DIAGNOSTICS BY THE DEALERSHIP / MY INVOICE REVEAL THE "CAUSE" AS "61 P0302XRX BRAKE SWITCH, R & R 71 W" AND "1 LMIN07*5 MINI LP 7.5 FUSE" WITH A PART NUMBER OF BN7N-66-490. THE ISSUE WAS REPAIRED UNDER WARRANTY AS THE CAR IS LESS THAN 3 YEARS OLD / LESS THAN 25,000 MILES. I WAS ON VACATION 8 HOURS FROM MY HOME WITH THIS HAPPENED. I HAD 2 TEENAGERS IN THE CAR DURING THE FIRST FAILURE. THIS COULD HAVE BEEN REALLY, REALLY BAD HAD I BEEN TRAVELING IN THE LEFT LANE AS I BELIEVE I WOULD HAVE BEEN REAR ENDED WHEN THE CAR SUDDENLY SLOWED DOWN AND I LOST THE ABILITY TO BRAKE. THE OUT-OF-STATE DEALERSHIP WAS WONDERFUL; HOWEVER I BELIEVE THIS MAKE/MODEL NEEDS TO BE RECALLED FOR THIS ISSUE.

5 SECONDS AFTER STARTING THE VEHICLE IT SUDDENLY WENT INTO UNINTENDED ACCELERATION FROM 5MPH TO ABOUT 40 MPH. I IMMEDIATELY APPLIED THE BRAKES BUT THE CAR WOULD NOT SLOW DOWN OR STOP. I THEN SHIFTED INTO NEUTRAL WHICH DID NOTHING, THEN SHIFTED INTO PARK, WHICH DID NOTHING. STILL APPLYING THE BRAKES I TRIED NUMEROUS TIMES TO SHUT (PUSH BOTTON) IGNITION OFF BUT THAT WAS UNRESPONSIVE. I HIT A STREET SIGN WHICH SLOWED ME DOWN AND THE CAR FINALLY CAME TO A STOP BUT THE ENGINE WAS STILL REVING LOUDLY FOR ANOTHER SOLID MINUTE. I AGAIN WAS PUSHING THE IGNITION BUTTON AND THE CAR THEN SUDDENLY TURNED OFF.

THIS HAS BEEN HAPPENING FOR THE LAST 2 YEARS. I'VE TAKEN IT TO 2 DIFFERENT MAZDA DEALERSHIPS FOR A TOTAL OF 5 TIMES AND THEY CANNOT DUPLICATE THE ISSUE OR FIND ANY PROBLEMS RUNNING DIAGNOSTICS. MY CAR HAS 50,000 MILES ON IT AND IS A 2013 MAZDA CX-5. WHEN I BOUGHT IT HAD 20,000 MILES ON IT AND I STARTED NOTICING A FEW MONTHS AFTER I BOUGHT IT. THIS ISSUE HAPPENS MOSTLY WHEN: 'I'M TURNING LEFT FROM A COMPLETE STOP 'TURNING LEFT WHILE COASTING TOWARD A STOP SIGN AND THEN SPEEDING UP ONCE IT TURNS GREEN 'MERGING INTO TRAFFIC GOING LEFT OR RIGHT 'TURNING RIGHT FROM A COMPLETE STOP OR WHILE COASTING TO THE RED LIGHT AND SPEEDING UP ONCE IT TURNS GREEN CAR STALLS/HESITATES/LINGERS AS IF I'M NOT ACCELERATING. AS THOUGH THE CAR WAS IN NEUTRAL INSTEAD OF DRIVE. THE RPM INCREASES BUT THE CAR DOES NOT MOVE (UNLESS IT WAS ALREADY COASTING AND CONTINUES TO MOVE FROM MOMENTUM). IT FEELS AS THOUGH THE TRANSMISSION IS NOT SHIFTING QUICK ENOUGH INTO THE RIGHT GEAR AND I NOTICE THIS WHILE I'M USUALLY AT A LOWER SPEED TRYING TO ACCELERATE INTO TRAFFIC. I AM OFTEN SCARED THAT A CAR WILL HIT ME FROM BEHIND (OR THE SIDE IF I'M TURNING LEFT) AS I TURN INTO TRAFFIC. IT'S THE EQUIVALENT OF SOMEONE TURNING INTO HEAVY TRAFFIC AND THEN STOPPING. THIS WILL CAUSE AN ACCIDENT AND I'M HOPING IT DOESN'T TAKE A FATAL OR NEAR FATAL ACCIDENT BEFORE MAZDA REALIZES THERE IS A DEFINITE PROBLEM WITH THIS CAR.

TL* THE CONTACT OWNS A 2013 MAZDA CX-5. WHEN THE BRAKES WERE ENGAGED, AN ABNORMAL NOISE EMITTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT DIAGNOSED THAT THE REAR PASSENGER SIDE CALIPER, THE REAR DRIVER SIDE AND PASSENGER SIDE ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.

DRIVING ON A PAVED ROAD WHEN I HEARD A VERY LOUD SQUEALING NOISE COMING FROM THE REAR WHEELS. CHECKED THE WHEELS WHEN I GOT HOME , AND DISCOVERED PREMATURE WEAR ON REAR BRAKE PADS AND ROTORS. PADS WERE WORN DOWN, AND THE ROTORS WERE GROOVED THE REAR RIGHT SIDE WAS REALLY BAD . LOOKED FOR A RECALL NOTICE, AND FOUND NOTHING, SO I REPLACED THEM. I TALKED TO THE SERVICE MANAGER AT THE LOCAL MAZDA DEALERSHIP ON JUNE 121TH, AND HE INFORMED ME THAT THERE WAS A NOTICE SENT TO THE DEALERS TO LOOK FOR THIS PROBLEM IF THERE WAS A CUSTOMER COMPLAINT. I ASKED WHY THE NOTICE WAS NOT SENT TO THE VEHICLE OWNER'S, AND HE HAD NO ANSWER.

I FIRST STARTED HEARING THIS SCREECHING NOISE BACK IN MAY 2015, AFTER WHICH I TOOK IT TO THE DEALERSHIP THINKING WHATEVER IT WAS COULD BE COVERED UNDER WARRANTY. THEY CAME BACK SAYING THAT IT WAS DUE TO NOT HAVING ANY REAR BRAKE PADS LEFT AND MY ROTORS WERE SEVERELY DAMAGED. UNFORTUNATELY, THIS WAS DUE TO NORMAL WEAR AND TEAR AND NOT COVERED UNDER WARRANTY. AFTER FIXING THIS, IN AUGUST 2015, I STARTED TO HEAR THE NOISE AGAIN. TOOK IT BACK TO THE SAME DEALERSHIP COMPLAINING ABOUT THE SAME NOISE. THIS TIME, THEY STATED THAT IT WAS MY FRONT BRAKE PADS. GOT THIS FIXED AS WELL. NOW IT IS SEPTEMBER, AND I HEAR THE SAME EXACT SCREECHING NOISE AS I HEARD IN MAY. I DECIDED TO HAVE IT CHECKED AT ANOTHER DEALERSHIP BUT UNFORTUNATELY, DUE TO HOW THE PRIOR DEALERSHIP USED AN AIR IMPACT WRENCH TO PUT ON MY WHEEL LOCKS, THEY WERE NOT ABLE TO REMOVE THEM. IT ACTUALLY STRIPPED THE KEY AND NOW I AM STUCK WITH ANOTHER PROBLEM TO FIX. WHILE THERE, WE ASKED IF THIS MIGHT BE THE REASON BEHIND THE SCREECHING THAT WE HEAR, BUT THE MECHANIC STATED THAT THERE IS A SERVICE BULLETIN OUT ON THE REAR CALIPERS, ETC AND TO FIX IT IF A CUSTOMER COMPLAINS. NOW MY COMPLAINT IS HOW IS A CUSTOMER SUPPOSED TO BE AWARE OF THIS IF IT IS NOT MADE KNOWN TO US...AND INSTEAD, THE DEALERSHIPS TRICK US INTO REPEATEDLY RETURNING TO HAVE IT CHECKED, TAKING TIME OUT OF OUR BUSY WORK SCHEDULES. I ALSO DON'T AGREE WITH AT ONLY 30K, I HAD TO HAVE ALL MY BRAKE PADS CHANGED ALREADY! ALL THE OTHER CARS I'VE HAD, I DID AT AROUND 50K.

THE DRIVERS SEAT RECLINES WITHOUT ANYONE PRESSING BUTTON WHILE THE CAR IS PARKED. THIS HAS HAPPENED IRREGULARLY FOR YEARS. I HAVE A CAR SEAT IN THE BACK SEAT AND THIS SHIFTS THE CAR SEAT WHICH BECOMES A SAFETY HAZARD. THIS IS A KNOWN ISSUE AND MAZDA REFUSES TO ACKNOWLEDGE AND CORRECT IT. IT HAS NOTHING TO DO WITH MILEAGE ON THE CAR. IT WAS ALWAYS A GLITCH IN HOW IT WAS MADE. THEY SAID THE ONLY WAY TO GET IT FIXED IS TO HAVE THE PROBLEM DIAGNOSED AT THE DEALER FIRST. I KNOW THEY ARE AWARE BUT DO NOT WANT TO PAY UNTIL THE RECALL IS OFFICIAL AND THEY HAVE TO. PLEASE HELP US KEEP OUR KIDDOS SAFE!

WIRES ARE BURNING CAN'T TELL FROM WHERE N SMILING GAS 2013 MAZDA CX5

PUT MY TRUCK IN GEAR D FOR DRIVE START DRIVING AND AT 5MPH ITS MAKING A NOISE LIKE A STANDARD TRANSMISSION DO WHEN YOU ARE IN THE WRONG GEAR SUCH AS TOO LOW. AT FIRST I THOUGHT IT WAS MY RADIO BECAUSE IT WAS SIZZLING AND THE READ OUT THAT THE STATION SHOW WAS NO LONGER SHOWING THE SONG OR ARTIST. SO I SWITCH TO ANOTHER STATION AND IS STILL MADE THE SOUND SO I PUT IN A CD AND LISTEN TO IT AND I HAD TO TURN VOLUME UP IN ORDER NOT TO HEAR THE SOUND. THE FASTER I DROVE THE LOUDER IT GOT. I ONLY HAVE 28,000 MILES SO TRANSMISSION SHOULDN'T BE BAD. I HAD AN OIL CHANGE ABOUT 2 WEEKS AGO WITH TIRE ROTATION AND FLUIDS CHECKED AND ALL WAS FINE.TAKING IT TO SHOP. *TR

TL* THE CONTACT OWNS A 2013 MAZDA CX-5. WHILE DRIVING 5 MPH, THE VEHICLE JERKED VIOLENTLY AS IF IT HAD BEEN REAR ENDED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 23,100.

TL*THE CONTACT OWNS A 2013 MAZDA CX5. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE CONTACT APPLIED THE BRAKE PEDAL WHICH STARTED GRINDING WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE REAR BRAKES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,600.

I STARTED HEARING A GRINDING NOISE COMING FROM THE BACK PASSENGER SIDE. I DIDN'T REALIZE IT WAS MY CAR THE FIRST FEW TIMES IT HAPPENED, THINKING WHAT COULD BE WRONG ON A CAR LESS THAN 2 YEARS OLD!?! A FEW DAYS LATER, THE NOISE BECAME MORE REGULAR WHEN BRAKING, AND WAS GRINDING LOUDLY AT ALL STOPS! I TOOK IT TO THE SERVICE DEPT AND THEY SAID IT WAS THE ROTORS/BRAKE PADS, WHICH NEEDED TO BE REPLACED. AND OF COURSE NOT COVERED UNDER MY WARRANTY BECAUSE IT WAS "NORMAL WEAR AND TEAR" DUE TO RUST BUILD UP WHICH LOCKED UP THE BRAKE PAD.... THIS DOES NOT SEEM "NORMAL" TO ME.... I HAVE NEVER HAD A CAR THAT NEEDED BRAKES THIS SOON! SOMETHING SEEMS DEFECTIVE, BUT I'M NOT SURE WHAT TO DO ABOUT IT! *TR

I WAS DRIVING ON THE HIGHWAY AND I HEARD A SUDDEN SNAP LIKE SOUND ON THE WINDSCREEN, THEN I SAW A STAR SHAPED STONE CHIP APPEAR ON THE WINDSCREEN, ON THE RIGHT SIDE ABOUT AN 1 INCH FROM THE SIDE AND ABOUT 7 INCHES FROM THE BOTTOM OF THE WINDSCREEN. I HAD DRIVEN NO MORE THAN ABOUT 100 FEET, WHEN A CRACK ABOUT 12 INCHES WAS ALREADY THERE. MY WARRANTY COVERS STONE CHIPS AND CRACKS LESS THAN 6 INCHES. THERE SEEM TO BE A DEFECT WITH THE CX 5 WINDSCREENS, BECAUSE I HAVE SEEM SIMILAR COMPLAINTS BY OTHER OWNERS IN FORUMS. OTHER VEHICLES YOU GET A STONE CHIP AND IT DOES NOT SPREAD THAT QUICKLY, AT LEAST YOU GET A OPPORTUNITY TO GO AND GET IT REPAIRED. I DID NOT EVEN GET AN OPPORTUNITY TO EXIT THE HIGHWAY AND THE STONE CHIP HAD ALREADY SPREAD IN EXCESS OF 12 INCHES. *JS

STARTED HEARING A GRINDING NOISE COMING FROM THE BACK PASSENGER SIDE. I DIDN'T REALIZE IT WAS MY CAR THE FIRST FEW TIMES IT HAPPENED, THINKING WHAT COULD BE WRONG ON A CAR LESS THAN 2 YEARS OLD!?! A FEW DAYS LATER, THE NOISE BECAME MORE REGULAR WHEN BRAKING, AND WAS GRINDING LOUDLY AT ALL STOPS! I TOOK IT TO THE SERVICE DEPT AND THEY SAID IT WAS THE ROTORS/BRAKE PADS, WHICH NEEDED TO BE REPLACED. AND OF COURSE NOT COVERED UNDER MY WARRANTY BECAUSE IT WAS "NORMAL WEAR AND TEAR" DUE TO RUST BUILD UP WHICH LOCKED UP THE BRAKE PAD.... THIS DOES NOT SEEM "NORMAL" TO ME.... I HAVE NEVER HAD A CAR THAT NEEDED BRAKES THIS SOON! SOMETHING SEEMS DEFECTIVE, BUT I'M NOT SURE WHAT TO DO ABOUT IT! TIRE KINGDOM REPLACED THE BRAKES AND THEY SO THIS DOES NOT REALLY HAPPEN PLEASE ADVISE . *JS

THE FRONT-SEAT HEADRESTS IN MY VEHICLE ARE TILTED FORWARD IN A WAY THAT FORCES AN UNNATURAL SEATING POSITION. A DRIVER MUST SLOUCH FORWARD TO AVOID THE HEADREST, OR BE FORCED TO TILT HIS/HER HEAD DOWNWARDS. BOTH OPTIONS RESULT IN THE HEADREST HAVING SIGNIFICANT LONG-TERM CONSEQUENCES FOR THE HEALTH OF THE OCCUPANT'S NECK AND SPINE, WHICH IRONICALLY ARE THE INJURIES HEADRESTS SHOULD BE DESIGNED TO PREVENT. *TR

A WEEK AGO I STARTED HEARING A METAL GRINDING SOUND ON THE REAR PASSENGER SIDE OF MY MAZDA CX-5. MY CAR IS ONLY A YEAR AN A HALF OLD. I BROUGHT IT TO MY MECHANIC AND HE SAID THAT THE ROTOR IS COMPLETELY GONE AND I NEEDED NEW BRAKE PADS BECAUSE OF IT. HOWEVER, HE COULDN'T LOCATE MY PARTS ANYWHERE. IT SEEMS THAT ALL THE LOCAL MAZDA DEALERSHIPS DIDN'T HAVE THEM AND ALL THE AFTERMARKET PLACES CLAIMED THAT MAZDA COMPANY HAD BOUGHT THEM ALL BACK. MY MECHANIC ALSO SAID IT WAS ODD THAT IT WAS ONLY ONE SIDE. I HAVE BEEN RESEARCHING AND FOUND OUT THAT THERE ARE MANY OTHER COMPLAINTS OUT THERE FOR THE SAME PROBLEM! SO DANGEROUS! THE REASON MY HUSBAND BOUGHT ME THIS CAR WAS BECAUSE IT WAS SAFE AND I WOULDN'T HAVE ANY PROBLEMS. THERE IS NO REASON A NEW CAR SHOULD NEED NEW ROTORS AND BRAKE PADS! TO SEE MORE COMPLAINTS GO TO THIS WEBSITE, REPAIRPAL.COM/PREMATURE-REAR-BRAKE-FAILURE-705. I HOPE THEY RECALL THIS SOON! IN THE MEANTIME MY CAR HAS NOT BEEN FIXED BECAUSE THERE IS A NATION WIDE BACK ORDER ON THE PART! *TR

TRAVELING RESIDENTIAL STREET APPROX 40MPH. PREPARED TO SLOW FOR UPCOMING LIGHT AND TRAFFIC APPLIED LIGHT PRESSURE TO BRAKE VEHICLE STARTED TO SLOW FELT WHAT THOUGHT WAS A DOWNSHIFT EXCEPT ACCELERATOR WENT TO FLOOR AND CAR ACCELERATED BRAKE FIGHTING ACCELERATION VEHICLE NOT SLOWING THOUGHT TO SHIFT INTO NEUTRAL ENGINE RACED WILDLY, VEHICLE CAME TO STOP MOTOR RACING, HIT OFF BUTTON AND MOTOR FINALLY STOPPED. RESTARTED AND VEHICLE BACK TO NORMAL CALLED DEALER TOOK FOR CHECK NEXT DAY MAZDA AND INDEPENDENT CONTRACTOR SUPPOSEDLY INSPECTED FOUND NO PROBLEM CHECKED THEIR BLACK BOX NO SUPPORTING DATA. CONCLUDED I WAS USING 2 FEET TO DRIVE I HAVE DRIVEN FOR OVER 50 YEARS AND HAVE NEVER USED 2 FEET TO DRIVE I TAUGHT MY CHILDREN AND HELPED TEACH MY GRANDCHILDREN AND NEVER ALLOWED 2 FEET TO BE USED IN DRIVING. MAZDAS SOLUTION WAS TO INSTALL A NEW DATA BOX TO COLLECT MORE DATA IF IT HAPPENED AGAIN WITH NO CONCERN FOR MY FAMILY AND THEIR SAFETY OR THAT OF OTHERS ON THE ROADS PLUS MY INSURANCE WOULD BE PUT AT RISK ALONG WITH POTENTIAL LAWSUITS AGAINST ME PERSONALLY AS I KNOW MAZDA DID NOT EVEN ATTEMPT TO FIGURE WHAT PARTS MIGHT CAUSE THIS PROBLEM A GOOD COMPANY WOULD TROUBLESHOOT THE PROBLEM ASSESS WHICH PARTS COULD CAUSE THE PROBLEM REPLACE THE MOST LOGICAL PARTS AND TRY TO SOLVE THE PROBLEM. MAZDA JUST WANTS TO PUT THE PROBLEM BACK ON THE ROAD WITH NO TROUBLESHOOTING ATTEMPTS OR SKILLS. I KNOW ONE OTHER PERSON WHO'S TEENAGE DAUGHTER HAS HAD THIS HAPPEN TWICE AND THEY SAY THEY CAN FIND NO PROBLEM ONE OF HERS RESULTED IN AN ACCIDENT. MY CASE # [XXX] WITH MAZDA TODAY I TRADED IN THIS VEHICLE. MAZDA SAYS THE VEHICLE IS SAFE ALTHOUGH THEY DECLINED TO SEND ME AN EMAIL CONFIRMING THIS SORRY TO SAY IT WILL PROBABLY BE SOLD TO SOME OTHER UNSUSPECTING PERSON. HOPE NO ONE GETS HURT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WE BOUGHT OUR CX-5 IN APRIL 2013. LAST NIGHT WHEN I WENT TO GET IN MY CAR I NOTICED A CRACK IN THE BOTTOM MIDDLE OF THE WINDSHIELD ITS ABOUT 12 INCHES LONG AND CURVES LIKE A HOOK. WHEN I PARKED MY CX-5 THERE WAS NO CRACK. WHEN WE CALLED DEALER WHERE WE BOUGHT THE CAR HE STATED "A ROCK HIT IT" WITHOUT EVEN LOOKING AT THE CRACK. MY HUSBAND LET HIM KNOW THAT A ROCK DID NOT HIT THE WINDSHIELD AS IT WAS SITTING IN OUR YARD. I AM WORRIED THAT IF I TAKE MY CAR UP TO THE DEALERSHIP THEY WILL DO THE PEN TEST AND STATE THAT IT WAS CAUSED BY A ROCK. THERE ARE NO STARS OR CHIPS ON THE WINDSHIELD. WOULD LIKE TO KNOW IF THERE IS A WAY TO CONFIRM THIS CRACK BEFORE THEY DO A PEN TEST? *TR

OUR COMPANY OWNS TWO MAZDA CX5S, MODEL YEARS 2013 WITH 22,500 MILES AND 2014 WITH 13,000 MILES. ON BOTH CARS THE REAR BRAKES AND ROTORS HAVE COMPLETELY WORN DOWN. WHEN WE HAD THE 2013 SERVICED, ONLY THE BRAKES COULD BE REPLACED BECAUSE THE ROTORS WERE ON NATIONAL BACK ORDER. *TR

BRAKE PADS WERE WORN THROUGH AT 18 MONTHS. IT WAS NEVER CAUGHT ON INSPECTION AND THE MECHANIC SAID THEY WOULD HAVE FAILED COMPLETELY SOON. THERE IS NO REASON A CAR SHOULD WEAR THROUGH THE BRAKES IN A YEAR AND A HALF. MAZDA DID NOT CARE. *TR

REAR BRAKE PADS AND ROTORS COMPLETELY WORN, CALIPERS STICKING BEFORE 40,000 MILES WERE EVEN ON THE CAR. BACK UP CAMERA STOPPED WORKING AROUND 34000 MILES.. DEALER SAID THERE IS A PIN HOLE IN CAMERA. *TR

I WAS DRIVING MY CAR AND FELT A STRONG SHIMMYING IN THE STEERING WHEEL. I TOOK THE CAR TO MY NEIGHBORHOOD GARAGE WHERE THEY DISCOVERED THAT BOTH THE FRONT AND REAR BRAKES WERE COMPLETELY SHOT. AS THIS WAS EXTREMELY UNUSUAL GIVEN THE MILEAGE AND THE FACT THAT IT WAS A NEW CAR, THEY CALLED A MAZDA DEALER WHO AGREED TO FIX THE REAR BRAKES AT NO CHARGE BUT REFUSED TO FIX THE FRONTS. THEY CLAIMED THAT THERE WAS A SERVICE BULLETIN FOR THE REARS. AFTER THEY FIXED THE REPAIR BREAKS, THE CAR WAS STILL UNDRIVEBLE DUE TO SHIMMYING. I TOOK IT TO A BREAK SHOP AND PAID TO HAVE IT REPAIRED. THEY SAID THEY HAD NEVER SEEN ROTORS SO WARPED AND GAVE THEM BACK TO ME TO SHOW ANYONE WHO MIGHT CARE. *TR

I STARTED HEARING A METAL GRINDING SOUND ON THE READ DRIVER SIDE OF MY MAZDA CX5. I WAS TOLD THE ROTORS AND PAD WERE GONE AND NEEDED REPLACED. THE PARTS WERE NOT AVAILABLE AND I WAS DRIVING ON USED PADS FOR ABOUT 1 MONTH AND THEY STARTED TO MAKE THE SAME GRINDING SOUND. I DID NOT FEEL SAFE DRIVING THIS CAR WITH THE BRAKES IN THE CONDITION. *TR

WAS DRIVING NORMALLY WHEN ALL OF THE SUDDEN ENGINE LIGHT CAME ON AND OTHER LIGHTS IN THE CLUSTER CAME ON AND THE VEHICLE DID NOT SHIFT. COULD NOT PASS 20 MPH. HAD TO STOP THE CAR AND TURN IT OFF, LATER TURN IT ON AND JUST THE ENGINE LIGHT WAS LIT. AFTER GETTING HOME AND LETTING THE CAR COOL DOWN THE PROBLEM WENT AWAY. *TR