There are 28 owner-reported body & structure complaints for the 2014 Mazda CX-5in NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
THE PAINT IS FADING ON MY 2014 MADZA . THE CAR IS ONLY 6 YEARS OLD.
MY 2014 CX5 PAINT IS FADING! PAINT SHOULD NOT FADE IN SUCH A SHORT TIME. IT'S LITERALLY SLIDING OFF MY CAR!
THE SUNROOF GLASS SHATTERED SUDDENLY WHILE I WAS DRIVING ON THE HIGHWAY. I WAS GOING 70-75 MPH AT THE TIME. THERE WERE NO OTHER CARS AROUND AND THE WEATHER WAS PERFECT SO I DO NOT THINK ANYTHING HIT THE SUNROOF. I HAD BOTH THE SUNROOF AND INTERIOR COVER CLOSED COMPLETELY AT THE TIME. THE SOUND WHEN IT SHATTERED WAS VERY LOUD AND THANKFULLY I WAS NOT IN TRAFFIC. SINCE THE COVER WAS CLOSED, IT PREVENTED THE BROKEN GLASS FROM RAINING DOWN ON MY CHILDREN.
SUNROOF GLASS EXPLOSION SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING 65 MPH ON AN EMPTY HIGHWAY. INTERNAL SUNROOF COVER SHIELDED ANY DEBRIS. OUTSIDE CONDITIONS: CLOUDY DAY, AROUND 85 DEGREES AND HUMID. RAIN IN FORECAST. OTHER DETAILS: SPEED LIMIT WAS 70 MPH. GLASS SHATTERED AND A PORTION BLEW UP AND OUT OF THE VEHICLE. NO OTHER VEHICLES WERE PRESENT. EXTREMELY LOUD BOOM FOLLOWED BY SOUND OF AIR FLOWING INTO VEHICLE (LIKE AN OPEN WINDOW). WHEN OPENING THE COVER TO SEE WHAT IT WAS, PIECES OF GLASS FELL INTO THE VEHICLE. CURRENTLY UNDERGOING GETTING REPAIRS UNDER INSURANCE.
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/13/17*LJ *AS
SEPT 06, 2016 MANUFACTURER RECALL NUMBER9916H NHTSA RECALL NUMBER16V-644 RECALL STATUS RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE VIN: [XXX] COMPLAIN: I BOUGHT THIS CAR IN 27-FEB-2017. DEALER HIDE THAT THERE WAS A OPEN SAFETY RECALL ASSOCIATED WITH THIS VEHICLE. I RECENTLY CAME TO KNOW ABOUT THIS. WHEN I TRIED TO CONTACT DEALER (NORTHTOWN AUTO) THEY SAID CONTACT MAZDA DIRECTLY. WHEN I TALKED TO MAZDA THEY SAID THEY ARE NOT MANUFACTURING THESE PARTS ANYMORE, SO THEY DON'T KNOW HOW LONG IT WILL TAKE TO FIX THIS. IT COULD BE 1 YEAR OR MORE THAN THAT. IT'S BEEN 7MONTH RECALL REPORTED AND THEY DON'T HAVE ANY PLAN TO FIX IT YET. DURING OUR CONVERSATION I FIGURE OUT THEY ARE NOT SERIOUS ABOUT THIS ISSUE BECAUSE ACCORDING TO THEM IT'S NOT A DIRECT THREAD TO LIFE. I SURPRISED THEY DON'T EVEN CARE FOR THIS RECALL. I WOULD LIKE TO REQUEST YOU TO TAKE A LOOK INTO THIS ISSUE. I HAVE LITTLE CHILDREN IN FAMILY WHO RIDE MY CAR. I DON'T WANT TO COMPROMISE THEIR SAFETY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER AND DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE VIN TOOL CONFORMS PART NOT AVAILABLE UPDATED 06/13/17*LJ *CN
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE: BODY) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 06/02/2017 *JS
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ *CN
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/05/2017*CT
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
SAFETY RECALL 9916H, NHTSA NO. 16V-644. LIFT GATE STAY DAMPER WAS RECALLED IN SEPT. 2016 BUT NO PARTS WERE AVAILABLE FOR THE SAFETY RECALL AT THAT TIME. IT IS NOW 7 1/2 MONTHS LATER AND STILL NO PARTS ARE AVAILABLE. AN UNREASONABLE AMOUNT OF TIME HAS PASSED ON A REPLACEMENT PART THAT IS CONSIDERED A SAFETY ISSUE.
WE WERE DRIVING DOWN THE INTERSTATE YESTERDAY, FEBRUARY 15 DURING THE DAY GOING ABOUT 60 MPH, THERE WASN'T ANYONE IN FRONT OR BESIDE US. THE WEATHER WAS PARTY CLOUDY. THERE WAS A LOUD EXPLOSION AND THE SUNROOF BLEW OUT. I DON'T BELIEVE ANYTHING HIT THE SUNROOF TO CAUSE IT TO EXPLODE.
THE VEHICLE'S DASH STARTED TO RATTLE AND MAKING A CRACKLING SOUND AS VEHICLE IS DRIVEN ON UNEVEN ROADS. THIS IS DANGEROUS DUE TO THE NOISE DESTRUCTING A DRIVER AND THE DRIVER TRYING TO LOCATE THE NOISE. THERE IS MANY PEOPLE WHO DEAL WITH THIS TYPE OF NOISE IN THIS VEHICLE MAKE AND MODEL AND THE MANUFACTURER SHOULD BE HELD RESPONSIBLE TO FIX THE ISSUE BEFORE IT BECOMES A BIGGER PROBLEM. THIS ISSUE COULD CAUSE SOMEBODY TO LOSE THEIR LIVE BECAUSE THEY WERE DISTRACTED BY THE NOISE THAT IS CAUSED BY A POOR BUILT. *TR
I WAS DRIVING ON THE HIGHWAY WHEN ALL OF A SUDDEN I HEARD A POP, I LOOKED ALL OVER THE WINDSHIELD AND I DIDN'T SEE ANYTHING. I DROVE FOR ANOTHER 15 MINUTES AND WHEN I LOOKED TO MY RIGHT I SAW A 6 INCH CRACK THAT STARTED FROM THE EDGE OF THE WINDSHIELD ON THE PASSENGER SIDE. IT COULD NOT HAVE BEEN FROM A PEBBLE OR IMPACT BECAUSE AT THE TIME I HEARD THE POP THERE WERE NO CARS OR TRUCKS IN FRONT OF ME. WHEN I TOOK THE CAR TO THE DEALER A COUPLE DAYS LATER TO GET AN OIL CHANGE I ASKED THEM WHAT THEY THINK OF THE CRACK AND THEY SAID THAT IT WAS FROM AN IMPACT AS THERE WAS AN IMPACT POINT ON THE CRACK. THAT SAME DAY I TOOK THE CAR TO A REPAIR SHOP AND IT TOOK THEM A WHILE TO LOOK FOR A REPLACEMENT WINDSHIELD. I DID SOME RESEARCH ONLINE AND APPARENTLY IT HAS BEEN HAPPENING A LOT TO OTHER CX-5 OWNERS. *TR
Showing 1–20 of 28 complaints
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026