2016 Mazda CX-5 Steering Problems

TSB issue with suspension steering gear assembly needs to be removed and have spacer kit installed. Issue caused the front lower ball joint to wear more than usual and crack. Due to TSB a joint kit needs to be installed and control arms replaced.

The contact owns a 2016 Mazda CX-5. The contact stated while reversing the vehicle, the contact heard an abnormal loud clanking sound coming from underneath the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic and it was diagnosed with the bolt torque needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 16V203000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 38,000.

THE FOLLOWING WARNING AND WARNING LIGHTS BEGAN AROUND 34,980 MILES ON MY 2016.5 MAZDA CX-5 GRAND TOURING 2.5L SKYACTIV-G WHILE DRIVING DOWN THE INTERSTATE: MASTER WARNING LIGHT, CHECK ENGINE LIGHT, POWER STEERING, KEYLESS SYSTEM MALFUNCTION, SMART CITY BRAKE SUPPORT MALFUNCTION, FORWARD SCBS DISABLED, CHECK ENGINE LIGHT, TCS/DSC INDICATOR LIGHT, TCS OFF INDICATOR LIGHT, BLIND SPOT MONITORING (BSM) OFF INDICATION, BRAKE SYSTEM WARNING LIGHT, ABS WARNING LIGHT, ELECTRIC BRAKE WARNING LIGHT, AIR BAG/FRONT SEAT BELT PRETENSIONER SYSTEM WARNING LIGHT, TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT, LED HEADLIGHT WARNING LIGHT, AND THE SPEEDOMETER DOES NOT WORK. THE VEHICLE TAKES SEVERAL ATTEMPTS TO TURN OFF. USING THE LEFT BLINKER WILL CAUSE THE VEHICLES POWER TO RESTART AND YES, WHILE DRIVING! THIS STARTED NOVEMBER 14, 2020 AND WHEN I NOTIFIED MAZDA, THEY DID NOT SEEM CONCERNED AND A COUPLE DAYS LATER THE LIGHT WERE NO LONGER THERE. THIS OCCURRED AGAIN DECEMBER 15, 2020 AND MARCH 5, 2021 WHEN I DECIDED MAZDA NEEDS TO RUN A DIAGNOSIS BECAUSE CLEARLY SOMETHING IS NOT RIGHT. MY DEALERSHIP INSISTED IT WAS MY BATTERY (BASICALLY THE ONLY WARNING LIGHT NOT ON) AND MY REAR BRAKE PADS. THEN WHEN THIS DID NOT CORRECT THE ISSUE, THEY SAID CORROSION NEEDED TO BE CLEANED WHICH WAS NOT SHOWN IN THE VEHICLE INSPECTION VIDEO. ALSO, MY CAR WAS JUST SERVICED AT MY MAZDA DEALERSHIP JULY 2020 WITH 33,706 MILES. SEPTEMBER 2020 MY VEHICLE WAS PARKED AND I RETURNED TO A LARGE CRACK ON THE DRIVER SIDE. AROUND 25,000 THE TIRED NEEDED TO BE REPLACED, NOW AT 36,666 MILES TIRE THREAD DEPTH IS IN THE YELLOW' MY VEHICLE ALIGNMENT HAS ZERO ISSUES AND MY MAZDA DEALERSHIP IS THE ONLY ONE WHO ROTATES THE TIRES (OR SUPPOSE TO).

MY ALLSTATE REP TOLD ME THAT I HAVE 4 RECALLS

WHILE DRIVING ON A SLOPE WITH BIT OF CURVE ON A HIGHWAY WHEN I APPLIED A MILD BRAKE TO REDUCE THE SPEED, THE CAR ABRUPTLY MOVED STRAIGHT LEFT AND GOES OFF ROAD. THE BRAKE AND STEERING DIDN'T RESPOND IMMEDIATELY FOR FEW SECONDS AND THE CAR KEEP GOING DOWN OFF ROAD ON A VERY ROUGH TERRAIN. LUCKILY IT STOPPED FEW METERS BEFORE A SHARP FALL.

THERE IS A RUBBING/GRINDING/VIBRATION FEEL ON THE PEDALS AND STEERING WHEEL, INCLUDING THE ENTIRE BODY VIBRATION THAT CAN BE ALSO SEEN IN THE SIDE MIRRORS. THESE PROBLEM ARE MORE NOTICEABLE AT HIGH SPEED. I SUSPECT EITHER THE TIRE, BRAKE, ROTORS, ALIGNMENT, SUSPENSION OR TRANSMISSION PROBLEMS. I HAVE BROUGHT MY CAR 6 TIMES TO THREE DIFFERENT DEALERSHIP ALREADY WITH THE GUIDANCE FROM MAZDA CORPORATE COSTUMER SERVICE BUT THEY ARE DENYING MY CX-5 ISSUES. THIS IS PRETTY SCARY TO DRIVE, I ALWAYS FEEL THAT SOMETHING BAD GONNA HAPPEN ON MY CAR IN THE FREEWAY BECAUSE OF ROUGH AND BUMPY RIDE. THIS HAPPENED SINCE THE DAY I BOUGHT THIS. I AM VERY DISAPPOINTED WITH THIS CAR FOR 32K $. ALL MAZDA DEALERSHIP ARE NOT COOPERATING. VERY BAD EXPERIENCE.