2017 Mazda CX-5 Speed Control & Cruise Problems

On February 14, 2023 around 3:30 - 4:30 p.m. (EST), I drove to the local WAWA. Upon entering the driveway of WAWA at a very low speed and depressing the brake the car failed to come to a complete stop. I pressed down on the brake as hard as I good, but the car did not come to a stop until hitting the security/safety bollard in front of the WAWA store. I did not get injured and no one else was injured. The front end of my car sustained over $4000 worth of damage. The insurance company repaired by car. I was asked by the insurance company what caused the front end damage. As I played the accident over and over in my head, I just could not see what I did wrong. My foot was on the brake. Also, I entered the entrance of WAWA at a very slow/low speed. After a few weeks I took the car to the Mazda dealer to let them know the car accelerates and engine revs. Also, the car jolts forward while decelerating from about 20mph to 10mph. The car dealer/repair shop could not replicate the problem. Was told to bring the car back in, if problem continues.

MY VEHICLE WAS ON A CITY STREET BEHIND A CAR WHICH WAS AT A STOP SIGN. I STEPPED ON THE BRAKE PEDAL, BUT MY CX5 DID NOT SLOW TO A STOP, BUT KEPT GOING AT A STEADY SPEED TOWARD THE CAR AHEAD. MY CAR SUDDENLY STOPPED ABOUT 5 FEET FROM THE CAR AHEAD. MY FOOT WAS ON THE BRAKE PEDAL THE WHOLE TIME. THIS HAPPENED TWICE. ANOTHER TIME I WAS STOPPED BEHIND A CAR MAKING A LEFT TURN . WITH MY FOOT N THE BRAKE PEDAL MY VEHICLE MOVED ABOUT 3 OR 4 FEET AND STOPPED BEFORE HITTING THE CAR IN FRONT.

TL* THE CONTACT OWNS A 2017 MAZDA CX-5. WHILE DRIVING 75 MPH, THE VEHICLE RECOGNITION SYSTEM WAS ON WHILE THE PRECEDING VEHICLE WAS DRIVING AT A SLOWER SPEED. THE CONTACT ATTEMPTED TO SWITCH LANES, BUT THE VEHICLE WOULD NOT DECELERATE ON ITS OWN. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO PREVENT A CRASH. THE CONTACT TURNED THE CRUISE CONTROL OFF AND BACK ON, AND THE VEHICLE WAS ABLE TO DRIVE NORMALLY. THE DEALER (JIM CLICK MAZDA EASTSIDE, 1301 S WILMOT RD, TUCSON, AZ 85711) WAS CONTACTED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.

ACCORDING TO CONSUMER REPORTS (AUG. 2017, PAGE 58, LAST PARAGRAPH) THE MAZDA'S NEW CX-5'S FORWARD COLLISION WARNING WITH LOW-SPEED AUTOMATIC EMERGENCY BRAKING STANDARD SHOULD BE APPLAUDED. THESE FEATURES MALFUNCTIONS IN LAS VEGAS DURING HOT WEATHER. MAZDA KNOWS ABOUT THE PROBLEM AND HAS NO FIX. WE BOUGHT A MAZDA CX-5 ON JUNE 9, 2017. WHILE DRIVING ON THE FREEWAY ON JULY 21, 2017 THE CAR QUIT WORKING PROPERLY AND WE HAD THREE WARNING MESSAGES COME UP ON THE DASHBOARD: 1.SMART CITY BRAKE SUPPORT MALFUNCTION 2.SMART BRAKE SYSTEM MALFUNCTION 3. FORWARD CAMERA MALFUNCTION. HAD I NOT BEEN PAYING CLOSE ATTENTION WHILE USING THE CRUISE CONTROL THE CAR MIGHT HAVE REAR-ENDED THE CAR IN FRONT AT 60 MPH. THE DEALER SERVICE STAFF I TALKED TO ON THE PHONE WHEN I GOT HOME SAID THAT MAZDA KNEW ABOUT THE FAILURES. MAZDA SAID THESE ERRORS ARE CAUSED BY EXCESSIVE HEAT AND MAZDA HAS HAD MANY COMPLAINTS IN MANY LOCATIONS. THERE IS PRESENTLY NO FIX. IT SEEMS TO WORK OK WHEN THE WEATHER IS COOLER. THESE ARE SAFETY FEATURES WE PURCHASED AND THEY FAILED WHILE WE WERE DRIVING IN LAS VEGAS. THE TEMPERATURE WAS 104 AT THE TIME. NOT EXCESSIVE FOR LAS VEGAS NOR OTHER PARTS OF THE SOUTHWEST DESERT. I CURRENTLY HAVE PICTURES OF TWO OF THE WARNING MESSAGES THAT FLASHED ON THE DASHBOARD AND CAN BE SEEN AT HTTPS://PHOTOS.APP.GOO.GL/0MFDPF5WZVOUX2SP2. THIS SEEMS LIKE A MAJOR FLAW OF THE MAZDA CX-5 IF THEIR PREMIER PACKAGE SAFETY FEATURES FAILS TO WORK WHEN THE OUTSIDE TEMPERATURE IS AROUND 104. THE CAR SHOULD NOT BE RECOMMENDED, OR EVEN SOLD, WITH THESE FEATURES UNTIL MAZDA GETS THIS FIXED. MAYBE OTHER MAZDA MODELS HAVE THIS FLAW.