There are 1 stored owner reports matching the body & structure leading-label group for the 2023 Mazda CX-9 in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 1 of 1 matching reports.
Open the full vehicle complaint log (all categories)What component or system failed or malfunctioned, and is it available for inspection upon request? **Automated liftgate failure with risk of crushing. When pressing the automatic liftgate button, if there is an obstruction, the liftgate has unreliable/ineffective sensors ("jam-safe equipment") to prevent items and body parts from being crushed. In my instance, items in the trunk were crushed until the fuse blew for the liftgate. I believe this could have caused serious harm if a body part was accidentally wedged between the liftgate and preventing it from closing. **The fuse has been replaced and liftgate is now operational. It is available for inspection upon request. **Upon inquiring with Mazda, the dealer stated that "Mazda does not publish any data pertaining to your question “what strength of resistance is the specification for the Jam-safe equipment”. How was your safety or the safety of others put at risk? **Liftgate automatic closure fails to sense items/body parts in pathway or stop upon contact/resistance, crushing them until fuse blows. Has the problem been reproduced or confirmed by a dealer or independent service center? **Fuse was replaced and dealer indicated it was operating normally, however Mazda allegedly has NO TEST / SPECIFICATION for Jam-Safe equipment! Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? **Mazda dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? **No.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Apr 28, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.