2009 Mercedes-Benz C-Class Air Bags & Restraints Problems

The contact owns a 2009 Mercedes-Benz C300. The contact stated that while driving at an undisclosed speed, the "SRS System Requires Service" was displayed. The air bag and check engine warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the vapor canister shutoff valve but had not provided a diagnosis for the SRS system. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 99,000.

Front Right SRS Malfunction Service Required

MY REAR SUBFRAME IS DROPPED MY AIRBAG LIGHTS KEEP COMING ON MY SUSPENSION IS TERRIBLE BECAUSE OF MY SUSPENSION MY REAR SUBFRAME HAD DROPPED AND MY LIGHT WARNING FOR MY LIGHTS KEEP COMING ON

HEAD REST BOTH ON PASSENGER AND DRIVER FRONT SEATS IMPLODED WITHOUT WARNING, WITHOUT INCIDENT. I WAS NOT STRUCK BY A VEHICLE AND I DID NOT BACK INTO ANY OBJECT.

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000(AIR BAGS). AFTER HE RECEIVED THE RECALL NOTICE, BOTH THE DRIVER AND PASSENGER AIR BAG WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF NORTHLAKE (10725 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE, NC 28269, 704-321-4833) AND WAS INFORMED THAT THE PARTS WERE AVAILABLE. THE CONTACT ALSO HAD THE VEHICLE DIAGNOSED FOR THE AIR BAG INDICATORS. THE DEALER DETERMINED THAT A FAULTY CHILD WEIGHT OCCUPANCY SENSOR CAUSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000.

TL* THE CONTACT OWNED A 2009 MERCEDES-BENZ C300. WHILE DRIVING 35 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE SIDE OF ANOTHER VEHICLE. THE AIR BAGS DEPLOYED AND SHRAPNEL FROM THE AIR BAGS CAUSED CUTS TO THE CONTACT'S ARM AND FACE. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING FACILITY AND THEN TOWED TO THE CONTACT'S RESIDENCE THE FOLLOWING DAY. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CAUSE OF THE FAILURE WAS NOT DETERMINED. A DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

PASSENGER SEAT AIR BAG. THE PASSENGER SEAT AIR BAG WAS REPLACED THE END OF OCTOBER AND NOW 4 MONTHS LATER IT IS DOING THE SAME THING OVER AGAIN. WHEN SOMEONE SITS IN THE SEAT THE CAR STATES PASSENGER SEAT AIR BAG DISABLED. ALSO THE PASSENGER DOOR LOCK DOES NOT WORK AND WILL NOT ALLOW ME TO UNLOCK THE DOOR OR EVEN OPEN IT

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PENSKE MERCEDES-BENZ OF WEST COVINA (2010 E GARVEY AVE S, WEST COVINA, CA 91791, (626) 859-1200) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF NORTH HAVEN (620 WASHINGTON AVE, NORTH HAVEN, CT 06473, (203) 239-1313) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). WHILE LEAVING THE DEALER, THE AIR BAG, "IMMEDIATE SERVICE IS REQUIRED AIR BAGS MALFUNCTIONING", AND "AIR BAGS INOPERABLE" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT A SENSOR NEEDED TO BE REPLACED. THE CONTACT DECLINED TO REPAIR THE SENSOR AS AN OUT OF POCKET EXPENSE BECAUSE THE FAILURE DID NOT OCCUR PRIOR TO THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,446.

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). MERCEDES-BENZ OF WESLEY CHAPEL (2383 WILLOW OAK DR, WESLEY CHAPEL, FL, 813-200-7788) STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

I OWN A 2009 MERCEDEZ C-300 WHICH HAD A AIRBAG RECALL THIS YEAR. I TOOK IT TO MERCEDEZ BENZ IN LITTLE SILVER, NJ TO GET AIRBAG RECALL ISSUE TAKEN CARE OF ON SEPTEMBER 25TH 2018. MY SON GOT INTO A MOTORVEHICLE ACCIDENT AND THANK GOODNESS HE WAS NOT INJURED. THE AIRBAD DIDN'T DEPLOY AND HE COULD HAVE BEEN KILLED. LORD, ONLY KNOWS HOW MANY OTHER DRIVERS ARE OUT THERE WITH SAME ISSUE AND MAYBE WITH NOT THE SAME LUCK.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR HAD BEEN RANDOMLY ILLUMINATING. SUN MOTOR CARS, INC. (6677 CARLISLE PIKE, MECHANICSBURG, PA 17050, (717) 691-3333) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C63. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF CALABASAS, 24181 CALABASAS RD, CALABASAS, CA 91302, 855-744-2458) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR CONSUMER STATED DRIVER SIDE AND PASSENGER SIDE AIR BAGS AFFECTED. UPDATED 11/1/18*JB

TAKATA INFLATORS. THERE HAS BEEN A RECALL FOR MERCEDES-BENZ C300 SINCE JUNE 1,2016.IT HAS BEEN 2 YEARS AND THE RECALL HAS NOT BEEN DEALT WITH. I WAS ALMOST IN A CAR ACCIDENT TODAY WHERE A IGNORANT DRIVER TEXTING SWERVED INTO MY LANE. I BRAKED IN TIME BUT HE STILL COLLIDED WITH ANOTHER VEHICLE THAT DIDN'T HAVE ENOUGH TIME TO BREAK. THEIR AIR BAGS EXPLODED. IF THAT WOULD OF BEEN ME AND MY AIR BAGS WOULD OF EXPLODED THERE COULD OF BEEN MORE HARM DONE TO ME FROM THE AIR BAGS EXPLODING THEN THE INITIAL CAR CRASH. THAT IS NOT THE WAY I WANT TO FIND OUT IF MY AIR BAGS WORK OR NOT. I HAVE CONSTANTLY CALLED TO THE CHECK STATUS OF WHEN THE AIR BAG RECALL IS GOING TO GET FIXED. MERCEDES USA DOESN'T EVEN KNOW WHEN THEY WILL BE GETTING THE PARTS TO FIX THIS PROBLEM. WE NEED TO HAVE THIS PROBLEM FIXED BEFORE SOMEONE REALLY GETS SERIOUSLY HURT OR WORSE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V711000 (AIR BAGS), 16V363000 (AIR BAGS), AND 16V081000 (AIR BAGS). FLETCHER JONES MOTORCARS OF FREMONT (5760 CUSHING PKWY, FREMONT, CA 94538, 510-623-1111) SCHEDULED A REPAIR, BUT THEN LATER INFORMED THE CONTACT THAT THEY COULD NOT PERFORM THE REPAIR. THE DEALER ASKED THE CONTACT TO OPT FOR A LOANER VEHICLE. THE CONTACT DID NOT KNOW WHEN THE VEHICLE WOULD BE REPAIRED AND WAITED AN EXTENDED PERIOD OF TIME. THE VEHICLE REMAINED AT THE DEALER TO BE SERVICED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

YOUR REPORTS SAY THAT THE DEALERS HAVE ALL THE PARTS NEEDED. I CALLED MERCEDES BENZ IN CALABASAS AND THEY SAY THAT THE REPLACEMENT AIR BAGS ARE BEING RELEASED FOR ONLY CERTAIN MODELS AT THIS TIME AND THEY DON'T HAVE THE REPLACEMENT PART FOR MY MODEL AND DON'T KNOW WHEN THEY WILL RECEIVE IT.

TAKATA RECALL AIRBAG STILL NOT REPLACED

TAKATA RECALL - NOTHING HAS HAPPENED YET. I THINK THEY HAVE HAD AMPLE TIME TO REMEDY THE AIRBAGS THOUGH AND HAVE NOT.

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS); HOWEVER; THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MERCEDES-BENZ OF HOUSTON GREENWAY, 713-986-6400) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL - MY MERCEDES DEALER IS INDICATING THERE IS NO PRODUCT AVAILABLE TO FIX MY CAR. THE PROGRAM ESTIMATES FOR TIMING OF REPLACEMENTS ARE NO LONGER ACCURATE. WHEN WILL MY CAR GET FIXED AND IS MERCEDES ASSUMING ALL SAFETY LIABILITY FOR THEIR SUB CONTRACTOR FAILURE? EVERY DAY THIS CAR IS DRIVEN BY MY DAUGHTER IS A SAFETY RISK TO HER. HOW IS NHTSA PROVIDING ENFORCEMENT PRESSURE AGAINST MERCEDES?