There are 6 stored owner reports matching the air bags & restraints leading-label group for the 2018 Mercedes-Benz E-Class in our NHTSA-sourced dataset. These are unverified consumer reports and may not reflect confirmed defects.
This group counts stored reports whose component label starts with one of this site's matching prefixes, ignoring case. Each matching report counts once within the group. Components mentioned later in the label or only in the narrative are not searched. How component counts work
Loaded 6 of 6 matching reports.
Open the full vehicle complaint log (all categories)The driver-side seat belt retractor on my 2018 Mercedes-Benz E400 (W213) has failed to fully retract, leaving significant slack across the driver's chest and lap. An authorized Mercedes-Benz dealer has diagnosed the issue as a failed seat belt motor. This component is part of the vehicle's electronic PRE-SAFE system. Because the belt no longer retracts into its stowed position or maintains tension, the vehicle is in a state of non-compliance with Federal Motor Vehicle Safety Standard (FMVSS) No. 209 (Seat Belt Assemblies). Specifically, it fails to meet the retraction requirements necessary to ensure the webbing properly locates on the occupant's body. Furthermore, the failure of the motor disables the PRE-SAFE tensioning function, which is a critical safety system. Despite being a safety component and the vehicle being less than 10 years old, the manufacturer has refused to remedy this safety defect under the National Traffic and Motor Vehicle Safety Act. A non-retracting seat belt is an unreasonable risk to safety as it increases the probability of injury or ejection during a crash.
The seat belts do not retract when taking them off.
The contact owned a 2018 Mercedes-Benz E300. The contact stated that while driving 30 MPH, another vehicle leaving the parking lot pulled in front of the contact's vehicle, and the contact's vehicle crashed into the side of the other vehicle. The air bags failed to deploy. The contact's face and chest hit the steering wheel. The contact sustained soreness on the face, and from the shoulders down to the lower back and legs. The contact was currently dragging one leg while walking. The contact had received dental and medical assistance. Additionally, the contact underwent an MRI. The contact was informed that the third and fourth vertebrae were damaged. The vehicle was towed and totaled. A police report was filed. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle operated as designed. The failure mileage was unknown.
1) Car pushed forward while parking @ 3-4 miles/per hour Car was totaled 2) Air bags did not deploy 3) Problem has not been reproduced or confirmed by dealer 4) Component was not confirmed by manufacturer. Police was present, reported to Insurance 5) While crashing through a store front, the Lane changing warning was displayed
Passenger seatbelt does not latch to the buckle. Therefore I am unable to have passengers in my vehicle. And when I do it becomes a huge safety issue. No mechanic can seem to figure out what is wrong with it.
FRONT SEATBELTS DON'T RETRACT.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
NHTSA source checks for this vehicle year
Checks are recorded separately for each dataset, not for the whole page. Dates use UTC. A missing check date does not mean no records exist.
Vehicle import recorded: Aug 31, 2026. This is the stored import date, not confirmation that every source was successfully refreshed.