2023 Mercedes-Benz EQB Electrical System Problems

The contact owns a 2023 Mercedes-Benz EQB 300 4Matic. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact was concerned that the manufacturer provided limited safety risk information and that the vehicle could catch on fire during a crash. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted several times about the issue. The contact had not experienced a failure.

The contact owns a 2023 Mercedes-Benz EQB-Class. The contact received notification of NHTSA Campaign Number: 25V487000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. 

I am reporting a significant safety concern regarding my 2023 Mercedes-Benz EQB. While my specific VIN has not been included in the current high-voltage battery fire risk recall (NHTSA Campaign 26V073000), my vehicle is a 2023 model that shares the identical high-voltage battery architecture, manufacturing window, and platform design as the approximately 12,000 EQB vehicles officially recalled due to an internal defect that causes sudden, unpredictable battery fires. As a vehicle owner, I am now experiencing deep, well-founded anxiety regarding the safety of this vehicle. Due to the proximity of my vehicle's design to those definitively identified as defective, I have lost confidence in the vehicle's safe operation. I can no longer park this vehicle in an enclosed garage or charge it with confidence, effectively limiting my ability to utilize the vehicle as intended. I am filing this report to formally document my concern that this safety defect may be more widespread than the current recall population suggests, posing an unreasonable risk to the safety of myself and the public.

The contact owns a 2023 Mercedes Benz EQB 250. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer and the dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated their concern. The contact stated that the vehicle is unsafe and hazard to drive for the contact daughter and other passenger The contact had not experienced a failure.

See attached document for complaint.

My 2022 Mercedes-Benz EQB has an unresolved recall (25V487000) issued July 25, 2025 — nearly 10 months ago — with status still listed as remedy not yet available. The recall is classified as URGENT: FIRE RISK WHEN PARKED on NHTSA's website for my specific vehicle. On May 6-7, 2026 I contacted Mercedes customer service three times and received conflicting safety guidance. Agent 1 told me charging above 80% was acceptable and did not advise outdoor parking. Agent 2 (appointed by a manager) told me to restrict charging and park outside immediately, and escalated to buyback team. Agent 3 called back and said Agent 2 made a mistake and that no restrictions apply. My only available parking is an enclosed residential garage. I have a newborn due any day. Mercedes has failed to provide consistent written safety guidance despite an active federal fire risk classification on my vehicle. I have sent written correspondence to Mercedes Financial Services requesting clarification.

A vehicle fire while parked or driving can increase the risk of injury. NHTSA ID Number: 26V073000 Manufacturer Mercedes-Benz USA, LLC Components ELECTRICAL SYSTEM Potential Number of Units Affected: 11895 Summary Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 EQB 250+, 2022-2024 EQB 300 4MATIC, and EQB 350 4MATIC vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving. Remedy Owners are advised to park outside and away from structures until the recall repair is complete. Also, owners are advised to only charge their vehicles to a maximum of 80% battery capacity until the remedy has been completed. Dealers will replace the high voltage battery, free of charge. Interim letters, notifying owners of the safety risk, were mailed March 13, 2026. Additional letters will be sent once the final remedy is available. This recall replaces recalls 25V050 and 25V894. Vehicles previously repaired under recall 25V050 or 25V894 will need to have the new remedy completed. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 13, 2026.

The contact owns a 2023 Mercedes-Benz EQB 300. The contact received a recall notification NHTSA Campaign Number: 26V073000 (Electrical System) however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was contacted, and a case was filed. The contact was informed that the parts were not available. In addition, the contact was informed that the parts would not become available until 2027. The contact had not experienced any failure regarding the unrepaired recall repair.

Mercedes has not provided any remedy for NHTSA Recall Number26V073. We have written the following email on April 26, 2026 but have not received any reply. Please find attached letter we have written to Mercedes.

The battery has a fire hazard

See attached document for complaint.

Subject: Safety Complaint – 2023 Mercedes-Benz EQB (Active Recall) Reference: CMS Case #XXX Vehicle: 2023 Mercedes-Benz EQB VIN: [XXX] I am filing a safety complaint regarding an active recall on my vehicle and the lack of a clear, safe resolution. The vehicle is currently under an active safety recall, and we have been advised it may not be safe to operate under certain conditions. At the same time, the dealership has informed us that the vehicle cannot be traded in due to the recall. This has left us in a position where: * We may not be able to safely drive the vehicle * We cannot trade or dispose of the vehicle * We have not been given clear guidance on safe use or storage Mercedes-Benz USA (CMS Case #21602523) has declined a repurchase and offered only partial goodwill compensation without providing a clear, actionable solution. We are concerned that consumers are being left with a vehicle that may be unsafe to operate and cannot be reasonably removed from service. We are requesting review and guidance on: 1. Whether the vehicle is safe to operate 2. Manufacturer responsibility in resolving recall-related limitations 3. Consumer protections in situations where a recalled vehicle cannot be used or traded This situation creates safety, liability, and consumer protection concerns, especially as we must leave the vehicle unattended while traveling internationally. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Mercedes-Benz EQB 300 4Matic. The contact received a recall notification, NHTSA Campaign Number: 26V073000 (Electrical System); however, the parts were unavailable. The dealer was contacted, and the contact was informed that parts would not be available until December 2026. In addition, the contact stated that the vehicle was a fire risk. The manufacturer was contacted, but no assistance was provided. The contact had not experienced a failure.

I purchased a Mercedes EQB 250+ (2023) in December 2025 from W.I. Simonson Mercedes-Benz in Santa Monica, CA(certified dealership). In April 2026, I discovered a recall affecting certain EQB vehicles through a Facebook forum. After entering our VIN into the official recall database, we confirmed that our vehicle is subject to a recall issued in February 2026. We did not receive any notification (mail, email, or otherwise) from either the dealership or Mercedes-Benz regarding this recall. I contacted the dealership’s Service Department to inquire about the recall and repair options. I was informed that: •The required parts are currently unavailable •Parts are not expected until approximately December 2026 •I should contact Mercedes-Benz corporate for further assistance I contacted Mercedes-Benz customer support and provided my personal details (name, phone number, VIN, address). I explained that: •The recall involves a serious safety concern (potential fire risk) •I have an infant and cannot safely operate the vehicle •I require a loaner vehicle or alternative transportation immediately The representative: •Confirmed that a case was opened •Advised that a follow-up would occur within 7 days I contacted the dealership again to request a loaner vehicle. I was advised that: •Loaner vehicles are only provided when a vehicle is actively undergoing service •Since parts are unavailable, the vehicle cannot be taken in for service Therefore, a loaner vehicle cannot be provided After escalation, a Service Advisor confirmed: •The dealership cannot provide a loaner under these circumstances •Resolution must be pursued directly with Mercedes-Benz corporate Corporate may potentially offer: •A loaner vehicle •A vehicle buyback The vehicle is not safe to operate, leaving me without reliable transportation No loaner vehicle or alternative transportation has been provided Responsibility has been deferred between the dealership and manufacturer

I am the owner/lessee of a 2023 Mercedes-Benz EQB 250+ (VIN: [XXX] ) affected by NHTSA safety recall 26V073 — a high-voltage battery fire risk defect that has failed three separate repair attempts. I am filing this complaint to document Mercedes-Benz USA’s failure to provide an adequate remedy under federal recall regulations. Background: Recall 26V073 was issued three separate times — first as recall 25V050 then 25V894 and finally 26V073. Each prior software remedy failed to resolve the underlying battery defect. Mercedes-Benz has now determined a full battery replacement is required. As of today no replacement battery is available for my specific vehicle VIN [XXX] . Current Situation: As a result of this unresolved recall I have been required to: • Park my vehicle outside and away from structures at all times • Restrict charging to a maximum of 80% capacity • Operate a fire risk vehicle for several months with no remedy available • Absorb $3,000 in home EV charger installation costs now largely unusable due to charging restrictions • Continue paying $22,000 in remaining lease obligations on a vehicle I cannot safely use Federal Compliance Failure: Under 49 CFR 573 Mercedes-Benz USA is required to provide affected owners with a free remedy within a reasonable timeframe. Mercedes-Benz USA has: • Failed to provide a repair — no remedy currently available • Formally declined to repurchase the vehicle • Offered $8,000 in goodwill compensation which does not constitute a remedy under federal recall regulations • Instructed my dealer Crown Eurocars in Pinellas Park Florida not to provide a loaner vehicle or storage assistance despite promising both in a written offer dated April 20 2026 Additional Bad Faith: Mercedes-Benz USA communicated a false claim to MBFS executive resolution team member Caroline stating that I had requested no further contact. I never made this request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

They’re not replacing my car in a timely manner under the recall and they keep promising to call me and they don’t.

The contact owns a 2023 Mercedes-Benz EQB 250. The contact stated that while driving at an undisclosed speed, and while starting the vehicle, there was an abnormal sound coming from the vehicle. There was no warning light illuminated. The contact stated that the charger became inoperable and failed to charge above 80 percent. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed that the part was not available for the recall repair. The manufacturer was made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 43,000.

I received an official recall notice from Mercedes-Benz regarding my EQB due to a defect involving the high-voltage battery system. According to the recall notice, the battery may experience an internal failure that could potentially result in a fire while the vehicle is either parked or being driven. Mercedes-Benz has also advised owners to limit charging and park the vehicle outside due to the severity of the safety risk. At this time, Mercedes-Benz has not provided a permanent repair remedy or battery replacement. Because I no longer feel safe driving or storing the vehicle, I have left it at the dealership and am currently using a loaner vehicle while attempting to reach a fair and reasonable resolution with Mercedes-Benz. Given the serious safety concerns associated with this recall and the lack of an available repair, I do not believe the current offer being presented by Mercedes-Benz adequately resolves the situation. During my first conversation with Mercedes, I was clearly told that I had two options: trade into another lease or have Mercedes repurchase the vehicle at no cost to me. At no point during that initial conversation was I told that repurchase was unlikely or subject to higher-level approval. $7,500 does not address the core issue, which is that I am still left in a lease for a vehicle I do not feel safe driving or storing. This is fundamentally a safety and usability issue, not simply a financial inconvenience. I am simply asking Mercedes to stand behind its product and provide a reasonable resolution for a leased vehicle that has been deemed subject to a serious fire-risk recall without a current repair remedy.

The contact leased a 2023 Mercedes-Benz EQB 300 4Matic. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact expressed safety concerns and stated that several related recalls were previously performed on the vehicle. Additionally, the contact stated that the vehicle failed to perform according to the lease agreement. The manufacturer was made aware of the issue and offered a monetary compensation that required the contact to sign a release form. Additionally, the manufacturer informed the contact that the vehicle did not meet the State’s Lemon Law criteria. The contact declined the monetary compensation. The contact had not experienced a failure.

The contact owns a 2023 Mercedes-Benz EQB 250+. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System). The contact was concerned about parking in the garage and driving the vehicle due to a potential fire. The local dealer was contacted and confirmed that the part for the recall repair was on back order. The dealer suggested a Trade-In. The manufacturer was not contacted. The contact had not experienced a failure.