There are 6 owner-reported air bags & restraints complaints for the 2020 Mercedes-Benz GLE-Classin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
Air bag warning light
The rear seat belts are faulty. I had to pay out of pocket for the rear middle seat belt repair and now the rear right side is faulty and does not budge or move pass a point. I am concerned that each time these do not work, I will be out another thousand dollars for repair. Seat belts on some of my oldest cars continue to work. This should not be happening especially to a newer vehicle. I need help and by that I want Mercedes to cover the cost. It's very stressful. Thank you for hearing my concern.
I receive a passenger airbag warning message every time I start the vehicle. Took to Mercedes dealer 2/10/2023 and they diagnosed the airbag problem as being caused due to the failure of the weight sensor in the passenger seat. NO ETA on a part to fix the weight sensor in the seat and was given the vehicle back to drive as normal, despite the passenger airbag being disabled (vehicle is still under factory warranty period). Have returned the vehicle to the dealer again on 4/20/2023 and 5/30/3023 to try and expedite a fix but both times was told there was no ETA on a part to fix the weight sensor in the seat and was given the vehicle back to drive as normal, despite the passenger airbag being disabled. I opened an escalation with Mercedes Benz USA (ERM - Executive Referral Management team) on 7/7/2023 and they called the Mercedes dealer to confirm the airbag issue and tie to the bad weight sensor in the seat. The dealer re-confirmed with Mercedes Benz USA that they do not have an ETA to fix the passenger seat weight sensor, hence no way to fix the airbag malfunction. As I submit this on 8/14/2023 I still do not have a functioning passenger airbag and no ETA to get this issue resolved, despite trying for over 6 months. This has and continues to pose an incredible safety concern for passengers that ride in this vehicle as the airbag won't deploy if in an accident. Another unintended consequence is that the chime/ding to remind passengers to fasten their seat belt is disabled as it's also tied to the malfunctioning weight sensor in the seat. This is my only vehicle and I don't have any alternatives given I cannot sell this vehicle without a working airbag.
My 2020 GLE350 met with an accident on 1/20/2023. My wife was driving this vehicle on the freeway at about 40-50mph and she rear ended a Toyota Camry that was ahead of her. Mt complaint is two fold - The airbags did not deploy - The Active Brake Assist system failed to work The collision is a major one. You can see from the pictures. The body shop, an approved vendor for my insurance Geico, has prepared an estimate for $25,487. My vehicle has been in the body shop since the day of the accident. On 1/27/23, the estimate was prepared. I have to approve it and they will start the work anytime this week. This high repair cost is an indicator of a major collision. In such a major collision, I'd expect - Airbags should have deployed. The Camry's airbag did deploy, so should have ours. My wife suffered a strong whiplash. She has severe neck, shoulder, elbow pain and headaches. She is scheduled to undergo physical therapy. If the airbags deployed, these injuries could have been avoided. - The Active Brake Assist system should have been activated during the rear end collision. It should have detected and avoided the collision. However, it failed to deploy too. Few times when I back up, this safety feature has been very useful. It will identify moving objects like pedestrians, vehicle crossing and automatically apply the brakes and prevent potential collision. However, when we needed it most, it failed to save us. The automatic braking didn't happen. There were no visual or acoustic warnings prior to the collision. One of the main reasons I bought GLE350 was for this safety feature. I am so disappointed by this catastrophic failure and questioning whether I should drive this Mercedes anymore. Because of these safety failures, I really worry about driving this vehicle and bringing to NHTSA's attention. Please investigate this safety failure. Year: 2020 Make: Mercedes Benz Model: GLE350W4 Mileage: 30K miles approximately
THE VEHICLE HAS A FAILED REAR SEATBELT - DEALERSHIP ADVISED THAT NO PARTS ARE AVAILABLE TILL MID JUNE 2021. IN THE MEANTIME DAIMLER ON THEIR Q1 FOR INVESTORS ADVISED THAT THEY DID RECORD NEW SALES AND PRODUCTION NUMBERS, SO LACK OF PARTS IS NOT BECAUSE OF NOT ENOUGH PARTS BUY BECAUSE OF OVER PRODUCTION
1. Took the vehicle for leather cracking on both driver and passenger seats, MB of Bloomfield reached out to MB hotline in US and Germany, after week of trying to install the passenger seat new sensing sensor, kept getting failure message. They released the vehicle to me without tell me that the passenger air bag not functioning. they made me drive the vehicle for a week w/o air bag functioning. I found out where every time I start the engine kept getting msg of inoperative air bag. called the dealer and was told keep driving the vehicle and bring it back when part become available, which took over a week 2. Picked up a vehicle after a repair, while I am driving the whole over head console fall off and almost ran into vehicle in front of me, called the dealer and they found out they missed a bin. Over head console is loose and one day it is going to fall again, it is a poor design
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026