2020 Mercedes-Benz GLE-Class Suspension Problems

The rear shock absorbers have failed on my vehicle. The vehicle makes sounds when going over bumps in the road. There is an active recall on other GLE 2020 450 models but not my specific VIN. The vehicle has less then 30,000 miles on it before the shock absorbers went out.

The rear shock absorbers failed at approximately 33,000 miles. The issue presented with a rattle in the rear end of the car. A certified mechanic diagnosed the issue as the rear shock absorbers were leaking potentially due to improper sealing of the shock absorbers. The certified mechanic presented a document related to a Recall Campaign that is directly correlated to the rear shock absorber issue (please see attached file). The Recall Campaign specifically mentions the vehicle in question ( 2020 Mercedes GLE350) , but my vehicle VIN is not included in the recall campaign. Therefore, the dealership will not fix the issue under the recall campaign. I would like to investigate the remedies available under the current situation.

THE VEHICLE HAS E-ACTIVE BODY CONTROL (E-ABC), WHICH HAS DIFFERENT DRIVE MODES THAT AFFECT TRANSMISSION SHIFT POINTS, STEERING INPUT AND SUSPENSION. THE VEHICLE HAS THE OE WHEELS AND TIRES (COOPER ALL-SEASON TIRES). ONE DRIVE MODE IS DESIGNATED 'CURVE,' WHICH CONTROLS BODY LEAN IN CURVES. DEPENDING ON THE SETTING, CURVE HOLDS THE BODY UPRIGHT OR SLIGHTLY LEANS IT INTO CURVES, LIKE A MOTORCYCLE LEANING INTO A CURVE. WHEN IN CURVE MODE AND DRIVING IN A CURVE, THE VEHICLE'S SAFETY OR ACCIDENT AVOIDANCE MECHANISMS MAY UNEXPECTEDLY INTERVENE FOR NO APPARENT REASON, CAUSING VEHICLE INSTABILITY AND AN UNEXPECTED CHANGE IN THE DIRECTION OF TRAVEL. THE VEHICLE BEGINS TO YAW IN ONE DIRECTION, GIVING THE SENSATION OF SLIDING ON WET OR ICY PAVEMENT, AND THEN THE VEHICLE 'BRAKES' ON ONE SIDE, 'PULLING' THE VEHICLE TO THAT SIDE. SOMETIMES THE DRIVER'S SEATBELT WILL TIGHTEN AND OCCASIONALLY, THE 'TRACTION' LAMP ILLUMINATES IN THE DASH. THE ROAD SURFACE IS CLEAN, DRY AND FLAT AND NO LOSS OF TRACTION OR POTENTIAL LOSS OF TRACTION OCCURRED. THIS HAPPENS MORE DURING CASUAL DRIVING THROUGH CURVES THAN WHEN AGGRESSIVELY DRIVING THROUGH CURVES. THIS FIRST TIME IT HAPPENED, THE VEHICLE WAS EXITING A CURVE TO THE RIGHT AND THEN ABRUPTLY YAWED TO ONE SIDE AND THE VEHICLE CROSSED THE CENTER LINE, BEFORE STRAIGHTENING AND RECOVERY. ON ANOTHER OCCASION, THE VEHICLE WAS ENTERING A CURVE TO THE LEFT AND IT ABRUPTLY YAWED AND WAS PULLED TOWARD THE SHOULDER OF THE ROAD BEFORE STRAIGHTENING AND RECOVERY. THERE HAVE BEEN MORE THAN A DOZEN OTHER INSTANCES. THE ROAD SURFACES HAVE ALWAYS BEEN CLEAN, DRY AND FLAT ASPHALT PAVEMENT. ON ONE OCCASION A MERCEDES SHOP FOREMAN WAS IN THE VEHICLE TO WITNESS THE EVENT, WHICH HE DESCRIBED AS AN 'INTERVENTION.' THE MERCEDES BENZ DEALER HAS NOT BEEN ABLE TO DETERMINE THE CAUSE OF THESE OCCURRENCES OR TO FIX THE PROBLEM.

EVER SINCE I BROUGHT THIS VEHICLE IN 2020 I FEEL THE SUV BOUNCES AS THE VEHICLE HITS A POTHOLE CAUSING IT TO SWAY & LOOSE CONTROL WHICH INCREASES THE RISK OF A CRASH OR ACCIDENT. I HAVE BROUGHT THIS VEHICLE THRICE TO THE DEALERS DURING THIS PANDEMIC, BUT THE PROBLEM HASN'T BEEN RESOLVED. THIS ALSO HAPPENS INTERMITTENTLY WHEN MAKING TURNS, OR CURVES, IT BOUNCES & THERE IS LOSS OF CONTROL, IT IS VERY DANGEROUS.