2004 Mercedes-Benz ML-Class Complaint Log

OEM jack failed without warning. No injuries but it could have been bad. Car got stuck and spinning wheels dug into a region of hard packed snow over a gravel driveway at my father's house. I was using the jack to lift the wheels out of their holes so I could fill the hole with chunks of wood. To spread the load on the snow the base of the jack was on a roughly 10" long piece of 2x4, which was placed on a roughly 8x10 inch piece of plywood. Jack worked fine for the first 2 wheels. On the 3rd wheel the "thrust washer" that transfers force from the nut that rides on the main screw, to the hinged arm which picks up the car, split in half without warning. This resulted in a sudden and complete failure of the jack, dropping the car back to it's starting position.

Hello my check engine light is on in my 2004 Mercedes ml350 so I took it to a Mercedes dealership for inspection and repairs. They kept my suv for 8 days and finally called me back and said they believe the check engine light is on because I need to replace my charcoal canister shut off valve. Now this component takes the gas vapors that has not been burned off and reroutes it through the charcoal canister and back into the engine so it can be burnt off and not enter the atmosphere and enter the inside of the vehicle. Well My suv has failed inspection for emissions and that’s why I brought it in to Mercedes. Well the service department at Mercedes called me 8 days later and said Mercedes does not make that part anymore. And no other aftermarket company makes it either. They charged me $200 to tell me they can’t fix it because the part is not made anymore. So am I safe ? Why Mercedes never recalled a vehicle that can not pass states emissions test. I wrote a letter to the head of Mercedes in Europe and the United States. They offered me $2,000 off of a new Mercedes or $1,000 off a Pre owned Mercedes. Sounds like they know something is not right here. So my complaint is can a car manufacturer stop producing a part that is needed to safely pass the emissions test and isn’t these fumes harmful to me and my family?

TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ ML500. THE CONTACT STATED WHILE DRIVING 35 MPH, HE LOS CONTROL OF THE STEERING WHEEL. THE CONTACT STATED THAT THE STEERING WHEEL TURNED 360 DEGREES HOWEVER, THE WHEELS REMAINED IN A STRAIGHTFORWARD POSITION. THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE TO DRIFTED TO THE SHOULDER OF THE ROAD. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED MERCEDES BENZ OF CARY (2400 AUTO PARK BLVD, CARY, NC 27511, 919-380-1800) BUT WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURE WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 248,000.

FRONT SEATS GETS VERY HOT WHENEVER WE TURN ON THE SEAT WARMER OPTION. THIS STARTED TO HAPPEN AT LEAST FROM 5 TO 6 MONTHS. WE ARE SCARED IT MIGHT BURN OUR BACKS. THANKS

LEAKAGE OF POWER STEERING FLUID COMING FROM HOSES, OR PIPE, OR SOME CONNECTION. I WAS ABOUT TO LEAVE WHEN I STARTED MY CAR ONLY TO HEAR A LOUD WHINING NOISE AND A HARD-TO-TURN STEERING WHEEL.

DISCOVERED BRITTLE, BROKEN AND MISSING WIRING INSULATION ON THE HEADLIGHT WIRING INSIDE THE HEADLAMP ASSEMBLY. THIS WAS A DANGEROUS SITUATION THAT ALLOWED THE POSITIVE AND NEGATIVE WIRES TO COME IN CONTACT WITH EACH OTHER CREATING A SHORT.

THE AIR BAG LIGHT CAME ON WHEN THE CAR HIT 170.000 MILES

TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ ML500. WHILE DRIVING 65 MPH, THE POWER STEERING SEIZED. A MECHANIC CONFIRMED THAT THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 123,000.

TL* THE CONTACT OWNS A 2004 MERCEDES-BENZ ML350. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED. THE STEERING WHEEL WAS DIFFICULT TO TURN AND THE STEERING FLUID HAD TO BE REPLACED SEVERAL TIMES. THE CONTACT STATED THAT THE STEERING WHEEL MADE A LOUD GRINDING NOISE WHEN IT WAS TURNED AND POWER STEERING FLUID LEAKED FROM THE COLUMN. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. IT WAS DIAGNOSED THAT THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

SMELL GAS WHEN THE VEHICLE IS STARTED. RUST AROUND FRONT AND REAR FENDERS

TRANSMISSION DISENGAGES AT HIGHWAY SPEEDS

DURING A ROUTINE CHANGE OF A HEADLIGHT LAMP, THE MAINTENANCE TECHNICIAN DISCOVER THAT THE INSULATION ON ALL FOUR WIRES IN THE LEFT FRONT HEADLIGHT ASSEMBLY WERE CRACKED, DISINTEGRATING AND MISSING LEAVING THE BARE WIRES EXPOSED. THE MAINTENANCE TECHNICIAN WOULD NOT CHANGE THE BULB UNTIL A NEW WIRING HARNESS WAS FABRICATED AND THE DISCREPANCY WAS CORRECTED. THIS IS A DANGEROUS SITUATION. THE BARE WIRES ARE IN AN ENCLOSED HEADLAMP ASSEMBLY, CONTACTING FLAMMABLE MATERIALS. A SHORT IN THESE WIRES CAN LEAD TO SYSTEM FAILURES, OVERHEATING AND FIRE IN THE HEADLAMP AREA. RECOMMEND A RECALL FOR INSPECTION AND IF THIS DISCREPANCY IS DISCOVERED, RECOMMEND AN IMMEDIATE REPLACEMENT OF THE WIRES IN THE HEADLAMP ASSEMBLY.

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ ML350. WHILE DRIVING 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED ALL THE WAY DOWN TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SLOWING DOWN ON A CURB. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,040.

CAR SUDDENLY DEVELOPED EXTREME GASOLINE ODOR AFTER A BRIEF 20 MILE TRIP. CURSORY CHECK DID NOT IDENTIFY SOURCE. UPON RETURN TRIP, SAME EXTREME SICKENING ODOR RETURNED. UPON PULLING INTO GARAGE GASOLINE WAS VISIBLY POURING FROM UNDERNEATH THE CAR AND POOLING ON GROUND. IT LOOKED TO BE COMING DIRECTLY FROM GAS TANK AREA BUT COULD NOT DETERMINE MAIN SOURCE AS IT WAS SPRAYED THROUGHOUT THE UNDERCARRIAGE. ASIDE FROM THE NAUSEA, THIS CLEARLY POSED A SIGNIFICANT FIRE DANGER AND WAS IMMEDIATELY TRANSPORTED TO THE DEALER AWAITING REPAIR COSTS NOW. THERE HAVE BEEN NO OTHER INCIDENTS OR EXTERNAL REASONS THAT MIGHT HAVE LED TO THIS (SUCH AS RUNNING OVER SOMETHING OR HITTING SOMETHING IN THE ROAD). AFTER DOING RESEARCH THIS APPEARS TO BE THE SAME TYPE OF PROBLEM THAT HAS BEEN, AND CONTINUES TO BE EXPERIENCED BY OTHER OWNERS DUE TO A MANUFACTURING DEFECT.

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ ML350. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN PARK, THE CONTACT NOTICED FIRE COMING FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.

THE BOSE DVD STEREO HAS NO SOUND EVERYTHING WORKS JUST NO SOUND THIS APPEAR TO BE A COMMON PROBLEM. *TR

SIDE-SWIPED ON THE FREEWAY. WITNESS STATE THE VEHICLE ROLLED 4-5 TIMES. NO FRONT OR SIDE AIRBAGS DEPLOYED. *TR

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ ML500. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL BECAME LOOSE AND REQUIRED EXCESSIVE FORCE TO CONTROL THE WHEEL. THE CONTACT NOTICED FLUID LEAKING FROM THE VEHICLE. THE FAILURE HAS OCCURRED FOR THE PAST EIGHT MONTHS. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 08V465000 (STEERING). THE DEALER STATED THAT THE STEERING FLUID WAS LOW AND NEEDED TO BE REPLENISHED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 165,000.

THIS COULD BE RELATED TO A SOFTWARE PROBLEM IN ALL ML CLASS. 1. OBD SYSTEM CAUSE THE CHECK ENGINE LIGHT TO ILLUMINATE INCORRECTLY 2. STUCK FUEL-LEVEL SENSOR CAUSE TO REPORT INCORRECTLY 3. THE SPEEDOMETER OUT OF TOLERANCE IS REPORTING INCORRECTLY 4. OBD SYSTEM IS REPORTING INCORRECTLY CAUSING FAULTS IN SYSTEMS. *TR

WHILE DRIVING ON A LOCAL STREET, I NOTICED THAT BRAKES HAD STOPPED WORKING. AFTER INVESTIGATION, I NOTICED THAT A CORRODED BRAKE LINE WAS LEAKING BRAKE FLUID. I HAD CONTACTED MERCEDES BENZ CUSTOMER SERVICE. I WAS TOLD TO CONTACT A DEALER, WHO CONFIRMED THAT ALL BRAKE LINES ARE CORRODING IN THE AREA CLOSE TO THE ENGINE COMPARTMENT. I WAS TOLD THAT THIS IS NOT A SAFETY ISSUE SUBJECT TO A RECALL. I WAS FURTHER TOLD THAT IT IS NORMAL FOR BRAKE LINES TO CORRODE AND LEAK. I HAVE NOT NOTICED CORROSION ON ANY OTHER PART OF THE CAR, EXCEPT THE BRAKE LINES. *TR

TL* THE CONTACT OWNS A 2004 MERCEDES ML350. WHILE PARKED, THE CONTACT NOTICED POWER STEERING FLUID WAS LEAKING FROM THE VEHICLE. THE CONTACT ALSO STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE FAILURE OCCURRED AT DIFFERENT SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT A DIAGNOSTIC TEST WAS NECESSARY TO LOCATE THE CAUSE OF THE FAILURE. THE CONTACT DID NOT HAVE THE FAILURE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

I WAS DRIVING ON THE HIGHWAY AND THE HEATED SEAT WAS TURNED ON THE PASSENGER SIDE OF MY MERCEDES ML 500 WITH MY 17 DAUGHTER SITTING IN THE SEAT. THE CAR STARTED TO SMELL AND MY DAUGHTERS SEAT FELT HOT TO HER. SHE TRIED TO MOVE HER SELF OVER AND BURNT THE PALM OF HER HAND ON THE SIDE OF THE SEAT. THE HEATED SEAT HAD BEEN BURNING AT A VERY HOT TEMPERATURE AND WAS MELTING THE LEATHER ON THE SEAT. I IMMEDIATELY TURNED OFF THE SEAT AND OPENED THE WINDOWS TO HELP COOL IT OFF. IT TOOK 30 MINUTES OR MORE FOR THE SEAT TO COOL OFF IN THAT SPOT. MY DAUGHTER JUMPED TO THE BACK SEAT WHILE IT WAS STILL HOT SO THAT SHE WOULD NOT GET BURNED AGAIN. *TT

TL* THE CONTACT OWNED A 2004 MERCEDES BENZ ML350. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING APPROXIMATELY 15 MPH WHEN SHE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED AND THE DRIVER SUFFERED INJURIES. THE VEHICLE WAS TOWED TO A TOWING YARD AND THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGES WERE 55,000. UPDATED 01/27/12 *BF

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ ML500. THE CONTACT STATED THAT THE STEERING WHEEL EXHIBITED A LOUD NOISE WHEN ATTEMPTING A TURN. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 08V465000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 80,000.

2004 MERCEDES BENZ ML500. VEHICLE WAS SERVICED / REPAIRED BY ZEMBRICK MERCEDES IN ADISON WISCONSIN ON FEB 3 2011. THE REPAIRS / SERVICE INCLUDED REPLACING A SEAL ON THE POWER STEERING PUMP. WITHIN DAYS OF THE REPAIR THE POWER STEERING UNIT LEAKED ALL IT'S FLUID FROM A HOSE CLAMP. FOUND THE RECALL 08V465000 FOR THIS PROBLEM WHICH PER THE RECALL COVERED ALL 1998-2004 MB ML'S . HOWEVER, THE DEALERSHIP AND MBUSA STATES THIS RECALL IS VIN SPECIFIC AND THIS VEHICLE IS NOT COVERED UNDER THIS RECALL. THE PROBLEM IS OBVIOUSLY STILL PRESENT AND ONGOING, HOWEVER MBUSA SEEMS TO BE APPLYING THIS RECALL TO SUIT THEIR INTERPRETATION. THE PROBLEM HAS NOT BEEN FIXED AND THE HAZARDS ORIGINALLY IDENTIFIED HAS NOT BEEN ADDRESSED AND CORRECTED. *TR

DURING REGULAR VEHICLE USE THE FRONT RIGHT HEADLIGHT STOPPED WORKING. UPON INSPECTION IT WAS FOUND THAT THE HEADLIGHT HOLDER HAD MELTED UNDER EXTREME TEMPERATURES DUE TO A MANUFACTURERS DEFECT IN THE WIRING HARNESS. *TR

MAY 2010 I HAVE PROBLEM IN MY 2004 ML350. MY WIFE TURNED ON THE DRIVERS SIDE SEAT HEATER TO THE HIGH SETTING. WITHIN A SHORT TIME THE HEATER HAD BURNED THROUGH THE LEATHER SEAT. THE SEAT CAUGHT FIRE IN A SMALL SPOT ( LIKE A CIGARETTE BURN) WHILE MY WIFE WAS DRIVING AND ALMOST CAUSED HER TO HAVE AN ACCIDENT. THIS ISSUE IS REPEATED SEVERAL TIMES IN ONLINE SEARCHES I DID FOR THE 03 AND 04 ML350. I SPOKE TO A BENZ ROADSIDE ASSISTANCE MECHANIC AND HE SAID HE HAS SEEN THIS HAPPEN BEFORE AND THAT IT IS A SHORT IN THE SEAT WIRING. HE SAID HE WOULD LOOK INTO IT BUT I HAVE NOT HEARD BACK FROM HIM. I AM GOING TO CALL THE DEALER TODAY. *TR

WHILE DRIVING 2004 MERCEDES BENZ ML350 ON PUBLIC STREET THE ENGINE LOST ALL POWER WHILE MOVING AT 30 - 35 MPH. LOST BOTH POWER STEERING CONTROL AND POWER BRAKING ABILITY AS A RESULT. WAS ABLE TO AVOID COLLISIONS AND COASTED INTO AN OFF STREET AREA SAFELY. UNDER OTHER CIRCUMSTANCES ( HIGH SPEED FREEWAY TRAVEL ) ACCIDENT MAY HAVE BEEN CERTAIN. CAUSE DETERMINED TO BE FAULTY CRANK SENSOR. THIS SEEMS TO BE COMMON PROBLEM WITH THIS VINTAGE VEHICLE AND CAME AS NO SURPRISE TO MY MECHANIC. THIS IS ONE OF THE MORE FRIGHTENING DRIVING EXPERIENCES THAT I'VE HAD AND AM GRATEFUL THAT IT DID NOT OCCUR WHEN MY SPOUSE WAS DRIVING THIS VEHICLE; SHE WOULD HAVE HAD NO IDEA WHAT WAS HAPPENING OR WHAT TO DO. PLEASE LOOK INTO THIS PROBLEM. IF IT DOESN'T FALL UNDER THE CLASSIFICATION OF A TRANSPORTATION SAFETY ISSUE THEN THE DOT NEEDS TO REEVALUATE WHAT ITS MISSION IS. *TR

POWER STEERING FLUID LEAK, RESULTING IN OCCASIONAL HARD STEERING. THIS ALSO OCCURRED IN JANUARY AND APRIL. WE CALLED THE DEALER AND MERCEDES USA AND WERE TOLD THE VEHICLE WAS NOT PART OF THE SEPTEMBER 2008 RECALL. *TR

THE DRIVER SEAT HEATER OVER-HEATED AND CAUSED A MINOR BURN WHEN I TOOK THE CAR TO THE DEALER. THE DEALER AGREED TO PAY FOR HALF THE COST OF REPLACEMENT BUT WOULD NOT GIVE THE DEFECTIVE PART BACK TO ME EVEN WHEN I SPECIFICALLY ASKED FOR IT. WHILE SEARCHING FOR MORE INFORMATION, I CAME ACROSS OTHER INCIDENTS WITH THIS CAR WITH THE EXACT SAME PROBLEM. *TR

I HAVE A 2004 MERCEDES ML350 SUV AND I TURNED ON THE SEAT HEATER AND IT GOT SO HOT THAT I HAD TO TURN IT OFF. THE LEFT SIDE OF THE SEAT BURNED SO HOT THAT I HAD TO MOVE MY BODY AND WEIGHT TO MY RIGHT SIDE BECAUSE IT FELT LIKE YOU WERE SITTING ON COALS - EVEN THROUGH THE LEATHER INTERIOR. I DID NOT USE IT AGAIN BECAUSE THE WEATHER WAS NOT THAT COLD. THE NEXT PERSON TO USE IT WAS MY MOTHER. SHE WAS DRIVING MY CAR AND I WAS NEXT TO HER AND SHE TURNED ON HER SEAT HEATER AND AFTER A FEW MINUTES SHE SCREAMED BECAUSE THE HEAT OF THE SEAT HEATER WAS SO PIERCING. I TURNED OFF THE HEATER IMMEDIATELY AND SHE LOOKED AND SAW SMOKE AND SMELLED SMOKE AS WELL. THIS IS A HUGE HAZARD THAT I HAVE HEARD OTHER ML'S HAVE HAD AS WELL AND THE MANUFACTURER OF THE SEAT HEATER SHOULD BE HELD ACCOUNTABLE, AS SHOULD MERCEDES!!! SHE SWERVED OFF THE ROAD AND ALMOST HIT A CAR BECAUSE OF THE INTENSITY OF HEAT. *TR

SRS AND AIRBAG LIGHTS REMAIN ON. I WON'T BOTHER WITH THE DEALER BECAUSE I HAVE SEEN NUMEROUS COMPLAINTS ON VARIOUS BLOGS OF PEOPLE WITH THE SAME ISSUE WHO HAVE BEEN TOLD THAT THIS IS A $750 SENSOR THAT NEEDS TO BE REPLACED. MERCEDES SHOULD SEEK RECOURSE WITH THEIR SUPPLIERS AND STAND BEHIND THEIR "WORLD-CLASS GERMAN ENGINEERING" AND MAKE THEIR CUSTOMERS WHOLE. *TR

A COMPLETE LOSS OF POWER STEERING FLUID CAUSED ME TO LOSE CONTROL OF MY SUV. I WAS UNAWARE OF ANY LOST OF POWER STEERING FLUID UNTIL I LOST CONTROL OF MY VEHICLE AND I LATER CHECK THE AREA WHERE I HAD PARKED THE NIGHT BEFORE. I PARKED MY VEHICLE UNTIL I REPLACED THE POWER STEERING FLUID. THIS IS NOT THE FIRST PROBLEM I HAVE HAD WITH THIS TYPE OF VEHICLE. I RECEIVED A SAFETY RECALL NOTICE ON THE OTHER ML320, 2001 THAT I GOT RID OF THREE YEARS AGO. *TR

WHILE DRIVING A MERCEDES ML350 ON THE ROAD, THE ENGINE TURNED OFF. I COASTED TO A STOP ON THE SHOULDER OF THE ROAD. WHEN I TRIED TO RESTART, THE STARTER CRANKED BUT THE ENGINE WOULD NOT START. WHEN I TRIED AGAIN AN HOUR LATER, THE ENGINE STARTED NORMALLY. THIS HAPPENED AGAIN, LATER IN THE DAY. IF I HAD BEEN ON A FREEWAY, IT WOULD HAVE BEEN QUITE DANGEROUS. I TOOK THE CAR TO A MERCEDES MECHANIC WHO IMMEDIATELY KNEW WHAT WAS WRONG AND HE REPLACED THE CRANKSHAFT POSITION SENSOR. HE SAID THAT THIS FREQUENTLY HAPPENS WITH THE ML350. *TR

TL* THE CONTACT OWNS A 2004 MERCEDES BENZ ML350. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE HOSE CLAMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 08V465000 (STEERING), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 100,000. UPDATED 06/13/17*LJ THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE LEAKY STEERING FLUID REPAIRS. THE VEHICLE WAS REPAIRED USING THE SAME REQUIREMENTS AS THE RECALL, BUT WAS NOT REPAIRED UNDER THE RECALL. *JS

VERY LARGE PIECES OF PLASTIC TRIM HAVE BLOWN OFF MY CAR ON THE INTERSTATE. FORTUNATELY NO ONE WAS INJURED, BUT I SURMISE IT DID SOME DAMAGE TO THE CARS BEHIND ME AND MOST LIKELY COULD HAVE CAUSED A SERIOUS ACCIDENT. THIS VEHICLE TRIM WAS NOT FASTENED ON SECURELY AT THE FACTORY. *TR

TL*THE CONTACT OWNS A 2004 MERCEDES BENZ ML500. WHILE DRIVING 35 MPH, THE DRIVER SEAT BECAME EXTREMELY HOT WHILE THE WARMER FUNCTION WAS ACTIVATED. THE VEHICLE WAS PULLED OVER AND THE SEAT WAS RED AND SMOKING. THE CONTACT PARKED THE VEHICLE FOR 30 MINUTES AND THEN RESTARTED IT AND DROVE HOME. THE CONTACT SUFFERED BURNS ON HIS LEFT SIDE. THE DEALER INSPECTED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 50,200. UPDATED 01-10-08. *KB THE DEALER STATED DEFROSTER NOT WORKING. UPDATED 12/31/07 *TR

2004 MERCEDES BENZ ML500 DRIVER SEAT CAUGHT FIRE WHILE DRIVING. CONSUMER STATES THAT DUE TO THE SEAT CATCHING FIRE HE SUFFERED MILD BURNS ON THE LEFT HIP. *KB THE HEATING PAD IN THE DRIVERS SEAT SHORTED OUT AND CAUSED THE LEATHER AND SEAT CUSHION TO BURN. *JB

2004 ML 350 HAD SRS AND AIRBAG LIGHTS APPEAR ON DASH THAT DID NOT GO OUT DURING VEHICLE OPERATION. OWNER'S MANUAL STATED THIS COULD RESULT IN NO AIRBAG DEPLOYMENT DURING AN ACCIDENT, OR UNEXPECTED DEPLOYMENT OF AIRBAGS. I WENT TO THE DEALERSHIP AND WAS TOLD A SEAT RECOGNITION SENSOR WAS REQUIRED FOR $752. THIS IS A MAJOR SAFETY ISSUE AND IS A FAILURE OF A COMPONENT THAT SHOULD NOT FAIL, AND PLACE VEHICLE OCCUPANTS AT RISK, AFTER ONLY 3 1/2 YEARS OF OPERATION. MANUFACTURER SHOULD BE REQUIRED TO RECALL THESE VEHICLES AND TEST AND REPLACE THE SENSORS/MODULES OR RELATED PARTS. *TR

A WOMAN RAN A RED LIGHT AND CRASHED INTO THE FRONT PASSENGER SIDE OF MY 2004 MERCEDES BENZ ML 350. AFTER THE IMPACT THERE WAS SMOKE COMING FROM UNDER THE HOOD. A DRIVER COMING FROM THE OPPOSITE DIRECTION YELLED OUT THAT MY CAR WAS ON FIRE. WHEN I GOT OUT OF THE CAR, I SAW A BIG PUDDLE UNDER THE CAR AND IT IGNITED. WITHIN A FEW MINUTES THE CAR WAS COMPLETELY ENGULFED IN FLAMES. WHEN THE POLICE ARRIVED THEY DETERMINED FROM THE AMOUNT OF FRONT END DAMAGE TO THE OTHER CAR THAT THE DRIVER WAS NOT SPEEDING AND THAT THE IMPACT DIDN'T SEEM TO BE SUFFICIENT TO CAUSE MY CAR TO CATCH FIRE.

DT*: THE CONTACT STATED WHILE DRIVING 35 MPH DURING A DOWNHILL BRAKING SITUATION, THERE WAS A HESITATION BETWEEN BRAKING AND ACCELERATING. THE HESITATION LASTED BETWEEN 2 AND 3 SECONDS, AND THERE WAS NO RPM INCREASE DURING THAT PERIOD. THE VEHICLE WAS NOT TAKEN IN FOR SERVICE AT THE TIME.

OVERLY EXCESSIVE BRAKE PAD AND BRAKE ROTOR WEAR ASSOCIATED WITH 2004 MERCEDES ML500 SUV. REPLACEMENT/REPAIR COST NOT COVERED BY MERCEDES NEW VEHICLE WARRANTY AND REPAIR COSTS IN EXCESS OF $1300.00. *NM

DT*: THE CONTACT STATED WHILE DRIVING 55 MPH THE VEHICLE SHAKES AND MAKES A RATTLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. UPON INSPECTION, THE DEALERSHIP REPLACED ALL FOUR TIRES, WHICH DID NOT REMEDY THE PROBLEM. THE MANUFACTURER WAS NOTIFIED; HOWEVER NO ADDITIONAL REPAIRS WERE MADE. MERCEDES REPRESENTATIVE GREED TO PAY FOR 2 TIRES, 4 MOUNTINGS AND ALIGNMENT. THEY REFUSED ANY PAYMENT AFTER REMOVING TIRES FROM THE RIMS. ADVISED THE CONTACT THEY WOULD PUT OLD TIRES BACK ON. THE CONTACT SPENT 5 HOURS SITTIING AND WAITING. THEY INSTALLED THE NEW TIRES, BUT CONTACT PAID FRO ALL $1,035. *AK

DT: THE CONTAC TOWNS A 2004 MERCEDES BENZ WITH 26,933 MILES ON IT THAT CUTS OFF WHEN HE HITTING A BUMP IN THE ROAD. THE DEALER KEPT THE VEHICLE FOR FOUR DAYS. THE VEHICLE WAS TAKEN TO THE DEALER TWICE. ON THE SECOND TRIP TO THE DEALER A NEW HARNESS WAS PLACED IN. THE VEHICLE WAS PICKED UP AFTER FOUR DAYS AND CONTINUED TO SHUT OFF. NO LIGHTS HAD COME ON PRIOR TO THE INCIDENT AND THE STEERING WHEEL DID NOT LOCK. THE VEHICLE IS CURRENTLY COVERED UNDER WARRANTY. THE CONTACT STATED THAT THE DEALER WAS NOT SURE WHAT THE PROBLEM WAS AND THOUGHT THAT IT HAD SOMETHING TO DO WITH THE FUEL PUMP. STARK AQUARIUM PRODUCTS INC. IS THE NAME OF THE COMPANY AND THE VEHICLE IS REGISTERED IN THE COMPANY'S NAME. THE ADDRESS IS: 2914 122ND ST. COLLEGE POINT, NY 11354 *SC *AK

WHILE DRIVING MY 2005 MERCEDES BENZ 350 ALONG ROUTE 1 IN NEW JERSEY, WITHOUT HEARING OR FEELING ANYTHING, MY GAS TANK WAS PUNCTURED. WHEN I STOPPED I SAW A PUDDLE UNDER THE CAR AND FOUND THAT THERE WAS A STEADY FLOW OF GAS FROM UNDER MY CAR. THE FIRE DEPARATMENT CAME AND THE CAR WAS TOWED AWAY. THE ENTIRE GAS TANK WAS REPLACED AT MY EXPENSE SINCE MERCEDES BENZ CLAIMS THAT FUEL TANKS ARE NOT THE SUBJECT OF ANY WARRANTY AND IF THEY ARE PUNCTURED IT IS NOT THEIR RESPONSIBILITY. I FIND IT HARD TO BELIEVE THAT AN OEM IS NOT RESPONSIBLE TO ENSURE THAT THEIR FUEL TANKS DO NOT SPRING LEAKS DURING NORMAL DRIVING CONDITIONS. I WAS EXTREMELY FORTUNATE THAT NO ONE DECIDED TO TOSS A LIT MATCH OR CIGARETTE OUT THEIR WINDOW AS I DROVE BY WITH GAS LEAKING OUT OF THE BOTTOM OF MY CAR. I HAVE ASKED THE DEALER WHO FIXED THE CAR TO SAVE THE DEFECTIVE TANK AND IT CAN BE SENT TO YOU UPON YOUR REQUEST.

DT:CONSUMER HAD TWO DUNLOP SP 5000 TIRES THAT WERE CUPPED. AS A RESULT OF THE CUPPING, THE CONSUMER PURCHASED 4 NEW TIRES. CONSUMER HAD AN ALIGNMENT AND BALANCING DONE. THE CONSUMER INDICATED THE VEHICLE OPERATED POORLY AT LOW SPEED, IT FELT LIKE THE VEHICLE WAS ROCKING BACK AND FORTH. AT 18 MPH VEHICLE VIBRATED. CONSUMER STATED THAT VEHICLE MADE HIM ILL TO DRIVE DUE TO THE VIBRATION. GOODYEAR GAVE CONSUMER MONEY BACK AND CONSUMER RETURNED THE TIRES TO GOODYEAR. CONSUMER WENT TO A MERCEDES DEALER AND THE DEALER PERFORMED AN ALIGNMENT, BALANCING AND DIAGNOSTIC. DEALER PUT SAME TIRES ON VEHICLE AND CONSUMER HAD THE SAME PROBLEM WITH NEW TIRES AS WITH THE PREVIOUS SET. *AK *JB

CAR GETS STUCK IN THE PARK GEAR AND HAS TO BE TOWED. DURING THE SECOND INCIDENT, A MECHANIC PUT A PEN INTO A SLOT IN THE GEAR BOX AND IT SLIPPED INTO NEUTRAL. THIS IS A DEFECT THE MANUFACTURER KNEW ABOUT, OTHERWISE HOW DID THEY KNOW WHAT TO DO? *JB

NHTSA 04V296000 CONCERNING SBC HYDRAULIC UNIT. AFTER HAVING THE SBC HYDRAULIC UNIT REPLACED THE BRAKES FAILED. *AK *TC

CRACK IN FRON BUMPER WITH NO OTHER DISCERNIBLE DAMAGE. ALL LIGHTS AND CASINGS IN TACT WITH NO MARKINGS TO INDICATE CRASH.*AK

THANK YOU FOR YOUR RESPONSES BUT WE ARE VERY DISAPPOINTED AND VERY FRUSTRATED WITH YOUR RESPONSE. DURING THESE 2 YEAR THINGS HAVE GONE WRONG. WE DID CONTACT MERCEDES-BENZ HEADQUARTERS..MARKET TOO MANY TIMES AND EXPLAIN ABOUT US CAR. BUT THEY ARE IGNORE NOW WE ARE IN THE PROCESS OF LAUNCHING A LAWSUIT TO REPLACE MY 04 ML 350 ON THE BASIS OF SAFETY. THE ENGINE FAILED 18 TIMES ON THE ROAD (IN ADDITION TO ALL KINDS OF OTHER PROBLEMS). WE ARE IN CALIFORNIA USA--2004 MERCEDES BENZ ML350 - LIST PROBLEMS AND MUCH TIME SPENT IN THE SERVICE DEPARTMENT-- 2004 MERCEDES BENZ ML350 IS THE WORST AUTOMOBILE I HAVE EVER PURCHASED. IT HAS SPENT HALF OF ITS LIFE IN THE SERVICE DEPARTMENT. HERE IS A OF MY PROBLEMS WITHIN THE PAST 28 MONTHS: 1.THE ENGINE OF CAR SHAKES AND MAKES NOISE 2. THE ENGINE LIGHT IS TURNS ON AND AFTER THAT IS SHUT DOWN. AGAIN THE CAR IS AUTOMATIC. IT TURNS OFF 3.THE BRAKE WARNING LIGHT TURNS ON AND OF INTERMITTENTLY- WITH OUT REASON 4.DIAGNOSE HAVE PROBLEM 5.ETS FAILED 6.BRAKE PADS, FRONT, INCLUDE FRONT ROTORS REPLACED 7.STALLED TWICE 8.PASSENGER SIDE WINDOW FAILED 9.CLICKING NOISE UNDER THE VEHICLE 10.GPS NOT WORKING 11.CLICKING NOISE UNDER THE VEHICLE (SECOND TIME) 12.BRAKE PADS, FRONT & REAR, INCLUDE FRONT & REAR ROTORS (SECOND TIME IN LESS THAN 8K MILES) 13.REAR WIPER WASHER CONTAINER LEAKING 14.NAVIGATION SYSTEM LCD SCREEN FLICKERING 15.BAD BATTERY ALL OF THESE ABOVE MAKE US TERRIBLE- THE CAR BRING AT HOME ONLY 27 MONTH BUT HAVE TO STAY IN THE SHOP FOR 18X TIMES WE DID CONTACT A MB MARKET FOR REQUEST ABOUT THE RECALL AND REPLACE FOR US BUT THEY DENIED IT. NOW I HAVE GO TO LOOKING SOMEBODY HELP. *NM