2002 Mercedes-Benz S-Class

See attached document for complaint.

The contact owns a 2002 Mercedes-Benz S600. The contact stated while driving 60 MPH, the active body control warning light illuminated, after which the front suspension lowered to the ground, preventing the vehicle from being driven. The vehicle was towed to the dealer, who diagnosed a failure with the hydro-pneumatic suspension pump and high-pressure hose. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 07V263000 (Suspension, Engine, and Engine Cooling) but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 98,000.

ABC high pressure hose blew off while driving at low speed made a loud popping sound abc light came on with message drive carefully and fluid came pouring out

The contact owns a 2002 Mercedes-Benz S500. The contact stated that upon starting the vehicle, the instrument panel and dashboard lights were off. There were no warning lights illuminated. The contact stated that his daughter was able to drive the vehicle since the exterior lights were working properly. The vehicle was taken to the dealer who diagnosed that the instrument cluster had failed and needed to be replaced. The contact stated that the failure had been reoccurring while driving. The contact referenced NHTSA Campaign Number: 06V028000 (Interior Lighting). The manufacturer was notified of the failure and informed the contact that an extended warranty had been issued for the failure but had already expired. The vehicle was not repaired. The approximate failure mileage was 100,000.

The contact owns a 2002 Mercedes-Benz S500. The contact stated that the instrument cluster had started to flicker and had eventually gone completely blank without warning. The contact had taken the vehicle to a dealer where he was informed that his vehicle was not included in NHTSA Campaign Number: 06V028000 (Interior Lighting). The manufacturer was also notified of the failure and provided the contact with the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 135,000. The defective instrument cluster also prevents the owner of these cars not knowing when the vehicle air shocks can and will suddenly drop without warning like the rear air shocks completely dropped.

TL* THE CONTACT OWNS A 2002 MERCEDES BENZ S500. THE CONTACT STATED UPON START-UP, THE INSTRUMENT CLUSTER WENT BLANK. THE CONTACT CALLED MERCEDES-BENZ OF LOS ANGELES (1801 S. FIGUEROA ST, LOS ANGELES, CA 90015) WHERE THEY INFORMED HIM TO BRING THE VEHICLE TO THE DEALER TO BE INSPECTED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 06V028000 (INTERIOR LIGHTING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. ## VIN PASSED ## 2002 MERCEDES BENZ S500 ##

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ S430. THE CONTACT STATED THAT ILLUMINATION OF THE INSTRUMENT CLUSTER WAS INADEQUATE TO SEE THE GAUGES. FLETCHER JONES IMPORTS (7300 W SAHARA AVE, LAS VEGAS, NV 89117, (702) 364-2700) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WARRANTY EXPIRED IN 2012. THE CONTACT WAS INFORMED THAT A DIAGNOSTIC TEST NEEDED TO BE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER TO BE DIAGNOSED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 06V028000 (INTERIOR LIGHTING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 209,000.

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ S500V. WHILE DRIVING 35 MPH, THE CONTACT'S DAUGHTER HAD THE RIGHT OF WAY ON THEIR GREEN LIGHT. ANOTHER VEHICLE WAS GOING IN THE OPPOSITE DIRECTION RAN THEIR LIGHT AND THEY CRASHED INTO THE CONTACT'S DAUGHTER'S DRIVER SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S DAUGHTER DID NOT SUSTAIN ANY INJURIES. THE PERSON THAT CRASHED INTO THE CONTACT'S DAUGHTER WAS NOT INJURED. THERE WAS NO NEED FOR MEDICAL ATTENTION. A POLICE REPORT WAS MADE. THE VEHICLE WAS TOWED TO LUXURY AUTO PARK (17651 OAK PARK AVE, TINLEY PARK, IL 60477 (708) 444-4445) WHERE THE MECHANICS WERE WAITING ON INSTRUCTIONS ON WHAT TO COMPLETE ON THE VEHICLE. THE CONTACT WOULD HAVE THE VEHICLE TOWED BACK TO THEIR HOME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 154,000.

I HAVE APPROXIMATELY 104,000 MILES, I CANNOT SEE IT ANYMORE BECAUSE WHILE DRIVING HOME AT NIGHT FROM THE AIRPORT ON THE EXPRESSWAY DOING 65 MILES PER HOUR, IT WENT BLACK. ALL THE GAUGES WERE FOUND STUCK IN THEIR LOCATION THE NEXT MORNING AT WHAT THEY WERE AT WHEN THE CLUSTER WENT BLACK. THE CLUSTER HAS NEVER RECOVERED AND I HAVE TO DRIVE WITH NO IDEA OF SPEED, SIGNALS OPERATION, FUEL LEVEL, OR WATER TEMP. THE INFORMATION DISPLAY IS ALSO BLANK SO I DON’T KNOW WHAT MY MILEAGE IS OR IF THE VEHICLE HAS ANY OTHER INFORMATION TO GIVE ME. I HAD TO DRIVE HOME 60 MILES IN THE DARK. MY HEADLIGHTS GO ON ALL BY ITSELF WHENEVER I START MY CAR NOW. MY CLIMATE CONTROL ALSO REMAINS LIT AND CAUSES A BATTERY DRAIN OVER A PERIOD OF TIME. I WAS VERY LUCKY TO MAKE IT HOME BUT NOW I CAN ONLY DRIVE DURING THE DAYTIME UNTIL I CAN GET MY INSTRUMENT CLUSTER REPAIRED. MY COMFORT LEVEL DRIVING THIS VEHICLE HAS DIMINISHED GREATLY, THIS VEHICLE IS MY FAMILY VEHICLE, DOES MERCEDES BENZ NOT CARE ANYMORE. IF ONE OF THEIR FAMILY MEMBERS WERE TO PERISH IN AN ACCIDENT AS A RESULT OF THIS PROBLEM I’M PRETTY SURE THEY WOULD IMMEDIATELY FIND A SOLUTION TO FIX IT.

INSTRUMENT LIGHTS WENT OUT, CAN'T SEE SPEED OR OTHER DASH INFORMATION SUCH AS FUEL. REAR SUSPENSION LOOSES AIR, CAR SITS TO LOW TO DRIVE, BODY SITS ON REAR TIRES. HAPPENED WHILE DRIVING CITY STREET, TIRES SMOKED AND ARE PITTED.

THE BATTERY LOCATED IN THE TRUNK OF THE VEHICLE IS SITUATED NEXT TO THE GAS TANK. THERE ARE NO COVERS ON THE METAL PARTS ON THE TOP OF THE BATTERY LOCATED IN THE TRUNK OF THE VEHICLE, AND THE MAT THAT COMES WITH THE VEHICLE DOES NOT SUFFICIENTLY COVER THESE METAL POLES, LEAVING THEM VULNERABLE TO CATCH FLAME WHEN METAL ITEMS ARE IN THE BACK OF THE VEHICLE. THE REAR BATTERY CAUGHT FLAME, WHILE STATIONARY, DUE TO A METAL ROD USED FOR FURNITURE ASSEMBLY TOUCHING THE EXPOSED PORTION OF THE BATTERY.

ABC LINE STARTED LEAKING SECOND TIME IN 4 YEARS EXACTLY REPLACED IT BACK IN 2013 ALMOST COST ME 1500 AND NOW ITS BACK DOING THE SAME PROBLEMS THE CAR IS TO LOW ON THE GROUND AND CAN'T NOT DRIVE WHATS SO EVER

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ S500. WHILE DRIVING 25 MPH, THE VEHICLE HEARD AN ABNORMAL NOISE COMING FROM THE CENTER OF THE VEHICLE. A WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN ABC HYDRAULIC FLUID LEAK, WHICH WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,140.

MY DASH LIGHTS WENT OUT I CAN'T SEE ANYTHING NOT MY SPEED DASH IS DARK NIGHT AND DAY

MASSIVE OIL LEAK. OIL COOLER. BACK OF ENGINE.

WHILE DRIVING ON 12/10/2016, THE INSTRUMENT CLUSTER PANEL WENT VERY DARK. AT NIGHT THERE WAS NO ILLUMINATION EITHER. ALSO THE SPEEDOMETER WAS FLUCTUATING WILDLY FROM HIGH TO LOW AND BACK. I COULD ONLY SEE THIS WITH MY INTERIOR LIGHT ON, AS THE DASH PANEL WAS DARK. I REALIZED I COULD NOT READ ANY OF THE OTHER THE GAUGES INCLUDING THE SAFETY WARNING DISPLAY PANEL, NOR DID THE TURN SIGNALS INSIDE THE VEHICLE WORK OR THE VOLUME CONTROL ON THE STEERING WHEEL. THE VEHICLE WAS IN MOTION AT THE TIME. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V028000 (INTERIOR LIGHTING). ON 12/15/16 THE MANUFACTURER WAS NOTIFIED OF MY FAILURE. THE MANUFACTURER INFORMED ME THAT IT WAS NOT A RECALL BUT A "VOLUNTARY EXTENDED WARRANTY ISSUE". THE MANUFACTURER EXPLAINED TO ME THAT MY CAR WAS PART OF IT, BUT I WAS "OUT OF TIME" WITH MY REQUEST FOR REPAIR OR REPLACEMENT. AT THE TIME THE CAR HAD APPROXIMATELY 195,000 ON IT. THIS IS THE 5TH MERCEDES I HAVE OWNED, READING FROM THE BLOGS THIS IS A VERY COMMON PROBLEM, HENCE THE NHTSA INVOLVEMENT. MINE IS A DOCUMENTED FAILED CASE UNDER MERCEDES RECOGNIZED PROGRAM, BUT THEY FAIL TO FOLLOW-UP WITH THEIR EXTENDED WARRANTY COVERAGE BECAUSE IT IS OUT OF TIME. WHETHER IT IS IN TIME OR OUT OF TIME A SAFETY FAILURE IS A SAFETY FAILURE. ONE WOULD THINK THAT A COMPANY LIKE MERCEDES BENZ WOULD WANT TO KEEP ALIVE A 5 TIME OWNER OF MERCEDES AND PUT BRAND LOYALTY OVER PROFIT. I HAVE THREE CHILDREN NOW ENTERING THEIR CAR OWNING YEARS. THEY HAVE GROWN UP WITH MERCEDES BUT I GUESS IT IS NOW TIME TO SHOW THEM ANOTHER CAR BRAND SO THEY CAN BE A CUSTOMER FOR LIFE TO ANOTHER AUTOMOBILE COMPANY, ONE THAT WILL PLACE THEIR LIFE AHEAD OF THE PROFIT ON AN INSTRUMENT CLUSTER. I ASK THE NHTSA TO FORCE MERCEDES TO RECALL THESE SAFETY PRONE CARS SUCH THEY CANNOT HIDE BEHIND THEIR "OUT OF TIME" EXCUSE. *TR

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ S430. WHILE DRIVING 25 MPH, THE INSTRUMENT CLUSTER BECAME INOPERABLE AND THE VEHICLE LOST POWER. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000. THE VIN WAS UNAVAILABLE.

WHILE DRIVING DURING DAYLIGHT HOURS ON FRIDAY, 6/17/2016, I NOTICED THE INSTRUMENT CLUSTER PANEL WAS VERY DARK. THE CAR WAS NOT DRIVEN AGAIN UNTIL DUSK, ON SATURDAY, 6/18/2016 AND I REALIZED ALL OF THE INSTRUMENT PANEL LIGHTS WERE OUT, THE GAUGES WERE NOT WORKING NOR DID THE TURN SIGNALS INSIDE THE VEHICLE OR THE AUTOMATIC LOCKS, WORK OR THE VOLUME CONTROL ON THE STEERING WHEEL. THE VEHICLE WAS IN MOTION AT THE TIME OF THIS DISCOVERY

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ S430. WHILE DRIVING 60 MPH, THE INSTRUMENT PANEL FAILED TO ILLUMINATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT PANEL CLUSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,500.

I PURCHASED MY VEHICLE NEW IN 2002. IT HAS ABOUT 48500 MILES. I WORK CLOSE TO HOME. I HAVE ALREADY REPLACED THE SUSPENSION AIR BAGS ONCE AND MY VEHICLE IS DROPPING AGAIN. I HAVE READ THAT THIS IS A COMMON PROBLEM WITH MY VEHICLE YEAR, MAKE AND MODEL. WHAT CAN I DO? MY VEHICLE IS VERY WELL TAKEN CARE OF AND I FIND IT OUTRAGEOUS THAT MERCEDES BENZ BEING FULLY AWARE OF THIS ISSUE, REFUSES TO TAKE RESPONSIBILITY. ESPECIALLY WITH THE ORIGINAL PRICE OF THE VEHICLE.