2003 Mercury Grand Marquis Complaint Log

HELLO, WE HAVE A 2003 MERCURY GRAND MARQUIS THAT HAS A PROBLEM WITH THE HEAD LIGHTS SHUTTING OFF AT RANDOM TIMES. NOTHING GAVE WARNING TO THIS PROBLEM HAPPENING, WE BOUGHT THE CAR USED, AND WAS JUST FINE FOR A YEAR, THEN ALL OF A SUDDEN ONE DAY THE HEADLIGHTS JUST GO OUT. THE FIRST TIME IT HAPPENED WAS ABOUT 6 MONTHS AGO(3-1-10). NOW EVERYTIME IT IS DRIVEN WITH THE HEADLIGHTS ON, IT IS GUARANTEED TO HAPPEN AT LEAST ONCE AND SOMETIMES UP TO 5 TIMES JUST IN 3 MILES OF DRIVING ON MY WIFE'S WAY HOME FROM WORK. THE ONLY WAY TO GET THE LIGHTS BACK ON AFTER THEY GO OUT IS TO PULL OVER TO THE SIDE OF THE ROAD, SHUT THE CAR OFF, LET SIT FOR A FEW MIN, THEN START AND THEY WORK AGAIN FOR A BIT. THIS IS OVERALL VERY DANGEROUS AND SURPRISING THAT WE HAVE NOT BEEN IN AN ACCIDENT OR RECEIVED A TICKET YET! I AM A ACTIVE MEMBER ON A CROWN VICTORIA FORUM, AND WITH LITTLE SEARCHING ON THAT SITE OR GOOGLE YOU WILL SEE TONS OF REPORTS OF THIS BEING A VERY COMMON PROBLEM ON THE 2003-2005 CROWN VICTORIA, GRAND MARQUIS, AND MERCURY MARAUDER. WITH THE HELP OF OTHER MEMBERS ON THAT FORUM IT WAS FOUND TO BE A FAULTY LCM(LIGHTING CONTROL MODULE) WHICH HAS A PROBLEM WITH OVERHEATING LIGHTING RELAYS. THE ONLY WAY TO REMEDY THIS PROBLEM IS TO PURCHASE A NEW LCM FOR ANYWHERE BETWEEN $250 AND $600 WITH NO GUARANTEE HOW LONG THAT PART WILL LAST. I ACTUALLY PURCHASED A NEW ONE TODAY. VERY EXPENSIVE FIX JUST FOR THE USE OF HEADLIGHTS, BUT I VALUE MY FAMILIES SAFETY MORE. I WILL BE KEEPING MY OLD LCM TO POSSIBLY HAVE IT REPAIRED FOR WHEN MY NEW PART FAILS AGAIN. THANKS SO MUCH. *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE HEADLIGHTS SUDDENLY TURNED OFF. HE PULLED OVER AND AFTER A MINUTE, THE HEADLIGHTS TURNED BACK ON. THEY CONTINUED TO FLICKER WHILE DRIVING; HOWEVER, THE LIGHTS WOULD NOT COME BACK ON AFTER HE REACHED HIS DESTINATION. HE TOOK THE VEHICLE TO THE DEALER WHO STATED THAT THE LIGHTING CONTROL MODULE WAS THE CAUSE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED TO-DATE. HE HAD NOT SPOKEN WITH THE MANUFACTURER TO-DATE. THE CURRENT MILEAGE WAS 85,652. THE FAILURE MILEAGE WAS APPROXIMATELY 85,550.

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS SHUT OFF WHILE DRIVING APPROXIMATELY 35 MPH. THE LENGTH OF TIME THAT THE LIGHTS REMAIN OFF VARIES. THE PARKING LIGHTS STAY ON AND THE SIGNAL LIGHTS WORK; HOWEVER, THE HEADLIGHTS REMAIN OFF. THE CURRENT MILEAGE WAS 124,909. UPDATED 03/01/10. *LJ UPDATED 05/13/10.*JB

THIS IS ON MY 2003 MERCURY GRAND MARQUIS GS. THE LIGHT PROCESSOR FAILED AND MY HEADLIGHTS WENT OUT AFTER DRIVING THE VEHICLE FOR 5 TO 10 MINUTES. THEY CONTINUE TO DO THIS UNTIL THE SYSTEM WOULD RESET, TAKING 15 TO 30 SECONDS. THIS ALSO HAPPEN ON MY 1997 FORD CROWN VIC FIRE CHIEFS CAR WHEN I HAD THAT VEHICLE. BOTH VEHICLES NEEDED TO HAVE THE LIGHT PROCESSOR REPLACED COSTING OVER $500.00. MY MECHANIC STATED THAT WHEN HE CALLED THE DEALER THEY STATED THAT THEY ALWAYS KEEP 3 OR 4 IN STOCK BECAUSE THIS IS A PROBLEM. MY QUESTION IS WHY IS THIS NOT A RECALL ITEM??? THE HEADLIGHTS GOING OUT WHILE DRIVING DOWN THE ROAD AT NIGHT MUST BE A SAFETY ISSUE? THANK YOU FOR YOUR TIME IN THIS MATTER. *TR

THE PLASTIC INTAKE MANIFOLD OF MY 2003 MERCURY 4.6L V-8 CAME APART AND LET THE COOLANT LEAK OUT ONTO THE ENGINE.THIS CAR WAS BUILT IN CANADA IN MID-2002 THE PROBLEM IS RAMPANT IN MANY YEARS OF THE FORD CO CARS. AND IN 2001 A CLASS ACTION SUIT WAS FILED, IN WHICH FORD WAS DIRECTED TO PAY DAMAGES TO ALL OWNERS (1,800,000 OWNERS) OF THIS TYPE OF ENGINE AND FORD WAS SUPPOSED TO STOP INSTALLING THAT ITEM AS OF THEN. CLEARLY THEY DID NOT STOP AND THAT FAILURE COST ME OVER $1000.00 TO REPAIR. THE REPAIR PART IS NOW PARTLY ALUMINUM AND PART PLASTIC. SEE: HTTP://WWW.CONSUMERAFFAIRS.COM/NEWS04/2005/FORD_MANIFOLD_SUIT.HTML. *TR

HEADLIGHTS WENT OUT WITHOUT WARNING. KEPT USING THE BRIGHT LIGHT SWITCH UNTIL THEY CAME BACK ON.. THIS HAS HAPPENED A FEW TIMES. NOW THE HEADLIGHT WILL NOT COME AT ALL WITH THE LIGHT SWITCH. THIS IS ON A 2003 GRAND MARQUIS. WITH ALL THE COMPLAINTS FORD SHOULD HAVE A RECALL FOR THE SAFETY ISSUE. *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS MODULE FAILED. WHILE DRIVING APPROXIMATELY 45 MPH AT NIGHT THE HEADLIGHTS SHUT OFF AND CAUSED THE DRIVER TO HIT A DEER. THE FRONT END WAS DAMAGED. THE DEALER ADVISED THE CONTACT TO REPORT THE FAILURE TO THE MANUFACTURER. THERE WERE NO RELATED RECALLS ON THE HEADLIGHTS. THE FAILURE MILEAGE WAS 110,000.

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 60 MPH AT NIGHT WITHOUT A WARNING THE HEADLIGHTS SHUT OFF. ALL OF THE LIGHTS OTHER THAN THE HEADLIGHTS WERE OPERATING NORMALLY. THE FAILURE HAS OCCURRED APPROXIMATELY 10 TIMES. A LOCAL SERVICE GARAGE STATED THAT THE LIGHTING CONTROL MODULE CAUSED THE FAILURE. THE HEADLIGHTS HAVE NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 73429 AND THE CURRENT MILEAGE WAS 75276. UPDATED 03/12/10. *LJ UPDATED 09/21/10

HEADLIGHT GO OFF AND WILL NOT COME BACK ON. THIS HAPPENED ONCE BEFORE A FEW MONTHS BACK BUT STARTED WORKING AGAIN, THIS TIME WOULD NOT WORK, TOOK TO A FORD DEALER, PROBLEM WAS THE LIGHT CONTROL MODULE (LCM) . DEALER REPLACED FOR $556.16. *TR

LIGHTS TURN OFF AND WILL NOT TURN ON/ LIGHTS WILL NOT TURN IN ANY POSITION. THE LIGHTING CONTROL MODULE HAS BEEN AN ISSUE FOR 2 YEARS. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE HEAD-LIGHTS INTERMITTENTLY FAIL. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY INSTALLED A LIGHTING CONTROL MODULAR AT AN EXPENSE OF $900.00. SHE ATTEMPTED TO CONTACT THE MANUFACTURER, BUT WAS NOT ABLE TO SPEAK WITH A REPRESENTATIVE. THE FAILURE MILEAGE WAS 69,000.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE APPROACHING A STOP LIGHT THE VEHICLE ACCELERATED WITHOUT INTENTION THROUGH AN INTERSECTION. AFTER REPEATED BRAKE APPLICATION THE VEHICLE WOULD NOT STOP. SHE WAS ABLE TO DECELERATE BY DRIVING ONTO THE SIDE OF THE ROAD. SHE WAS IN THE PROCESS OF TOWING THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS 25,000.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE HEADLIGHTS FAIL INTERMITTENTLY, AND HE WAS UNABLE TO TURN THEM ON MANUALLY. THE ONLY WAY TO TURN THE HEADLIGHTS ON WAS TO ACTIVATE THE HIGH BEAMS, OR RESTART THE VEHICLE. THE MANUFACTURER WAS AWARE OF THE PROBLEM, BUT HAS NOT ISSUED A RECALL .THE CURRENT MILEAGE WAS 79,000. THE FAILURE MILEAGE WAS 75,000.

I HAVE A 2003 MERCURY GRAND MARQUIS THAT HAS A PROBLEM WITH THE HEADLIGHTS GOING OUT. I HAVE RESEARCHED THIS ON THE INTERNET AND FIND THAT THERE ARE MANY MORE COMPLAINTS THE SAME AS MINE. A RECALL SHOULD BE ISSUED AND FORD MOTOR COMPANY SHOULD REPLACE THE LIGHTING MODULE ON THESE VEHICLES. IT IS A SAFETY ISSUE SINCE IT HAS HAPPENED TWO DIFFERENT TIMES IN THE PAST MONTH. BOTH TIMES WERE NOT ON THE INTERSTATE OR TURNPIKE WHICH WE OFTEN TRAVEL. ACTION SHOULD BE TAKEN TO CORRECT THIS PROBLEM. *TR

THE LIGHTS ON MY 2003 MERCURY GRAND MARQUIS TURN ON AND OFF BY THEMSELVES, LEAVING ME IN THE DARK WHILE DRIVING. *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE THE CONTACT WAS EXAMINING HIS VEHICLE HE NOTICED THAT THE RIM ON THE REAR PASSENGER SIDE OF THE VEHICLE WAS CRACKED. THE DEALER INFORMED THE CONTACT THAT THE RIM NEEDED TO BE REPLACED. THE DRIVER NOTICED THAT THE TIRE WOULD NEED AIR ON A CONSISTENT BASIS. THE CURRENT AND FAILURE MILEAGES WERE 70000.

I WAS DRIVING MY CAR LIKE ALWAYS AN THIS ONE PARTICULAR NIGHT THE HEADLIGHTS JUST SHUT OFF, I PULLED OVER AN CHECKED THE FUSE AN THAT WAS NOT THE PROBLEM SO AFTERWARDS I PULLED OFF AN ABOUT 5 MINUTES LATER THE HEADLIGHTS POPPED BACK ON, AN THIS HAS BEEN GOING ON FOR SEVERAL MONTHS NOW, BUT COME TO FIND OUT IT WAS THE LIGHTING CONTROL MODULE LOCATED UNDERNEATH THE DASHBOARD BENEATH THE STEERING WHEEL WHICH IS A COSTLY ITEM. *TR

I AM HAVING HEADLIGHT FAILURE DUE TO LIGHT CONTROL MODULE(LCM/LIGHT BOX) ISSUES. THIS ISSUE HAS BEEN PREVIOUSLY COMPLAINED ABOUT AND INVESTIGATED BY YOUR AGENCY AS I HAVE FOUND OUT WHILE RESEARCHING YOUR WEBSITE. THERE HAS BEEN NO EVENTS LEADING UP TO THE FAILURE. THE HEADLIGHTS WILL SWITCH OFF AND ON NO MATTER IF YOUR DRIVING OR NOT. MANY TIMES THEY WILL NOT GO ON AT ALL. I AM FORCED TO STOP ONCE THEY GO OUT AND WAIT UNTIL THEY DECIDE TO SWITCH BACK ON TO CONTINUE WHILE DRIVING AT NIGHT. I REPORTED THIS TO FORD MOTOR COMPANY ON AUGUST 10, 2009, AND I WAS QUOTED A 1,000 ESTIMATE FOR REPAIR BY MY LOCAL DEALER DUE TO THE FACT THAT THERE HAS NEVER BEEN A RECALL ISSUED. WHAT EXACTLY NEEDS TO HAPPEN TO GET THIS SAFETY ISSUE REMEDIED? PLEASE TAKE A DEEP LOOK INTO THIS. *TR

TL*THE CONTACT OWNS A 2003 MERCURY MARQUIS. THE CONTACT STATED THE REAR AXLE AND BEARINGS FAIL. THE CONTACT STATED WHILE DRIVING THE VEHICLE HE HEARD A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY REPLACE THE AXLE AND BEARINGS. THE MERCURY MANUFACTURE WAS CALLED AND STATED THERE IS NO RECALL OR WARRANTY FOR HIS VEHICLE. THE FAILURE MILEAGE WAS 40,255. UPDATED 3/12/10 *CN UPDATED 06/25/10.*JB

I HAVE A 2003 MERCURY GRAND MARQUIS, HAVE A METAL TO METAL SOUND IN THE FRONT END, HAVE CARRIED TO SHOP TO HAVE IT GREASED, NO GREASE FITTINGS AND NO PLACE TO INSTALL ANY. TOLD NOTHING TO WORRY ABOUT, REPLACEMENT PARTS HAVE A GREASE FITTING????? *TR

I OWN A 2003 GRAND MARQUIS. I BOUGHT THE VEHICLE IN 2004 WITH 19,000 MILES ON IT. I HAVE LOVED THIS CAR IT IS GREAT TO DRIVE. TWO PROBLEMS I HAVE WITH THIS CAR IS THAT THE HUBCAPS ARE CRAP, THEY RATTLE WHEN I DRIVE, ONE CAME OFF COMPLETELY AND I HAD TO STOP AND GET IT. I AM NOW LOOKING TO REPLACE THEM. THE SECOND PROBLEM IS MY MAJOR CONCERN AND THAT IS LCM(LIGHTING CONTROL MODULE) I HAD AN ACCIDENT (MINOR) BUT I DID DAMAGE THE FRONT END. UPON COMPLETION OF THE REPAIRS, MY CAR STAYED AT REPAIR BECAUSE THE LIGHTS WOULD NOT WORK.WOW NOT COOL. I GOT THE CAR BACK AND DRIVING ONE EVENING MY LIGHTS WENT OUT. THE MECHANIC AND I HAVE TAKEN IT TO SEVERAL OTHER MECHANICS AND THE SWITCH WAS THOUGHT TO BE THE PROBLEM BUT AFTER TWO WEEKS AND SEVERAL MECHANICS, THE PROBLEM IS A $500.00 PROBLEM. I WAS TOLD NOT TO DRIVE WITH THE LIGHTS ON AUTOMATIC BECAUSE IT CAUSES THE INSIDE CASING TO HEAT UP. THE LCM (LIGHTING CONTROL MODULE) IS BAD, I WAS GIVEN SOME INFO OFF THE INTERNET AND THE MECHANIC SAID HE HAD JUST REPLACED THE LCM ON FOUR CARS THAT WEEK. THIS SHOULD NOT HAPPEN. I WAS TOLD THE AUTOMATIC LIGHT MECHANISM WAS NOT PERFECTED AND IT IS BEST TO DRIVE WITH THE AUTOMATIC LIGHTS OFF AND TO USE THEM MANUALLY. UNTIL I COULD REPLACE THE MODULE. I NEED MY VEHICLE AS I AM DISABLED AND I HAVE SPENT $2500, I DO NOT HAVE THE $500.00 PLUS LABOR TO REPLACE THE LCM. *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS SUDDENLY DIMMED. THE CONTACT EXAMINED THE LIGHT SWITCH AND NOTICED THAT IT HAD TO BE HELD IN PLACE MANUALLY IN ORDER FOR THE HEADLIGHTS TO REMAIN ILLUMINATED. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 79,000.

2003 GRAND MARQUIS I AM EXPERIENCING INTERMITTENT HEADLIGHT FAILURE WHILE DRIVING MY 2003 MERCURY GRAND MARQUIS. THIS IS COVERED BY NHTSA ACTION PE08-066 WHICH WAS RECENTLY CLOSED WITHOUT RESULTING IN A RECALL. I FEEL YOUR AUTOMOBILE HEADLIGHTS FAILING WHILE DRIVING IS A SERIOUS SAFETY ISSUE. THERE IS NO QUESTION THAT I AM GOING TO HAVE TO PAY $400-$800 TO HAVE THE CAR REPAIRED. LIGHTING CONTROL MODULE WILL NEED TO BE REPLACED TO FIX A RELAY THAT IS WORTH ONLY ABOUT $25. AS A RETIREE ON FIXED INCOME, THIS IS A FINANCIAL HARDSHIP. I CALLED FORD CUSTOMER RELATIONSHIP CENTER AND WAS TOLD I AM RESPONSIBLE FOR THE COST SINCE THE VEHICLE IS BEYOND THE WARRANTY COVERAGE. INTERNET SEARCH ENGINE ON MERCURY HEADLIGHT FAILURE REVEALED THIS IS A COMMON PROBLEM ON LTD'S AND MERCURY'S ESPECIALLY 2003 GRAND MARQUIS' AND FLEET LTD'S. I THINK NHTSA CLOSING PE08-066 HAS RESULTED IN A FAILURE TO ACCURATELY ADDRESS THIS AS A SERIOUS SAFETY CONCERN AND AS A PRODUCT DEFECT AND FORD HAS FAILED IN THEIR CUSTOMER SERVICE OBLIGATIONS TO A PAST VALUED CUSTOMER. FAILURE SEEMS TO BE A MATTER OF NOT IF BUT WHEN THIS FAILURE WILL OCCUR ON THESE VEHICLES. *TR

I DRIVE 100 MILES BACK AND FORTH TO WORK ON A NIGHTLY BASIS, HEADLIGHTS MIGHT COME ON AND STAY ON IF I'M LUCKY. HEADLIGHTS WILL COME ON FOR ABOUT 3 MINUTES WHEN I FIRST START THE CAR, AND THEN MAYBE ONCE I GET ON THE HIGHWAY, THEY MAY STAY ON, FOR A FEW MORE MINUTES. HOWEVER TRAVELING DOWN THE HIGHWAY AT 75 MPH, IN THE DARK, I FEEL IMPOSES A SAFETY RISK. FORD WANTS OVER 700.00 TO FIX THE PROBLEM. MILEAGE AT 65,000. *TR

2003 MERCURY GRAND MARQUIS. HEADLAMP FAILURE. APPARENT CAUSE IS FAILURE OF LIGHTING MODULE "BLACK BOX" WITH DEFECTIVE SOLDERING. BOX IS APPARENTLY NOT PROTECTED BY FUSES. COST OF BOX IS $499. PLUS INSTALLATION COSTS AND TAXES. *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 70 MPH, THE EXTERIOR LIGHTING DIMMED ON THE VEHICLE. THE CONTACT DISCOVERED THAT THE LIGHT CONTROL MODULE HAD A SHORT AND CAUSED THE FAILURE. THE MANUFACTURER STATED THAT THERE WAS NO SAFETY BACK UP IN THE VEHICLE FOR THE EXTERIOR LIGHTING. THE CONTACT FEELS THAT THIS IS A SAFETY ISSUE BECAUSE A CRASH COULD OCCUR IF THE EXTERIOR LIGHTING WERE TO DIM AT NIGHT. THE CURRENT MILEAGE WAS 127,000 AND FAILURE MILEAGE WAS 125,000.

I OWN A MERCURY GRAND MARQUIS 03 AT APPROX. 65,000 MILES I WAS DRIVING IN TAMPA AND THE LIGHTS WENT OUT. IT DIDN'T DO IT FOR A WHILE THEN THEY WENT OUT AGAIN AND NOW THEY GO OUT OFTEN. I TOOK CAR TO DEALERSHIP AT 72K HOWEVER WARRANTY WAS UP AND THEY WOULD CHARGE ME LIKE %800 FOR PARTS AND LABOR. THIS IS VERY DANGEROUS AFTER READING IT APPEARS THAT IS A COMMON DEFECT IN THESE CARS. *TR

AUTOMATIC TRANSMISSION SHIFTS ERRATICALLY WHEN IN CRUISE MODE, LESS THAN 70,000 MILES ON VEHICLE, HAS ALMOST CAUSED ACCIDENT SEVERAL TIMES. HAVE TO DIS-ENGAGE CRUISE CONTROL AND SHUT OFF OVERDRIVE TO CURE IT, AND KEEPS OCCURRING ALTHOUGH LESS FREQUENTLY. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE EXTREMELY DIM AND FOR APPROXIMATELY ONE YEAR. THE FAILURE PROGRESSED TO WHERE THE HEADLIGHTS WOULD ILLUMINATE AND THEN FAIL ALTOGETHER INTERMITTENTLY. THE VEHICLE WAS TAKEN FOR DIAGNOSIS AND THE MECHANIC DETERMINED THAT THE LIGHT CONTROL MODULE WAS DEFECTIVE AND WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000 AND THE CURRENT MILEAGE WAS 84,000. UPDATED 03/15/11*LJ THE LIGHTING CONTROL MODULE WAS REPLACED. UPDATED 09/19/11

2003 MERCURY GRAND MARQUIS HEADLIGHT FAIL. EVERY OTHER THING IS WORKING. NOW THIS IS SERIOUS BECAUSE IT HAPPENS EVERY 5 MINUTES AND REMAINS FOR AT LEAST 10 MINUTES. CONFIRMED THAT THE LCM IS THE SOURCE OF PROBLEM. THIS IS A MISTAKE BY FORD AND THEY SHOULD PAY FOR IT AS I DISCOVERED MANY OWNERS HAS THE SAME PROBLEM. IS THERE ANY RECALL BY FORD FOR THIS ONE? *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE REAR AXLE. THE DEALER INFORMED THE CONTACT THAT THERE WERE NO RELATED RECALLS AND REPAIRED THE REAR AXLE. THE CONTACT DID NOT INFORM THE MANUFACTURER OF THE FAILURE. THE CURRENT MILEAGE WAS 55,500 AND THE FAILURE MILEAGE WAS 40,000. UPDATED 04/25/11 *BF SEVERAL MONTHS AGO, THE CONSUMER STARTED HEARING A NOISE WHEN DRIVING. IT SOUNDED LIKE THE RIGHT FRONT WHEEL BEARING. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP AND THE MECHANIC STATED THE VEHICLE WOULD BE FINE TO DRIVE. SOON, THE NOISE BECAME WORSE. UPON INSPECTION, IT WA DISCOVERED THE PROBLEM WAS THE REAR AXLES. THE MECHANIC PULLED THE AXLES OFF AND FOUND BOTH HAD GROOVE CUTS IN THEM. THE CONSUMER BELIEVED HIS VEHICLE SHOULD HAVE BEEN INCLUDED IN THE RECALL AND HE BELIEVED IT WAS INADVERTENTLY MISSED. UPDATED 08/31/11

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS DIMMED WITHOUT WARNING. THE DEALER PLACED A MONITOR ON THE VEHICLE TO LOCATE THE FAILURE AND REPLACE THE MODULE. THE VEHICLE HAS BEEN REPAIRED AND THE HEADLIGHTS ARE WORKING NORMALLY. THE CURRENT MILEAGE WAS 100,500 AND FAILURE MILEAGE WAS 100,100.

10. *TR

HEADLIGHTS TURN OFF RANDOMLY. I DO NOT HAVE TO GO INTO DETAIL HERE JUST LOOK AT ALL THE OTHER COMPLAINTS FOR THE SAME PROBLEM. HARD TO BELIEVE THAT A RECALL HAS NOT BEEN ISSUED FOR A PART THAT CONTROLS THE HEADLIGHTS. *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD NOT OPERATE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO BOTH AN INDEPENDENT MECHANIC AND THE DEALER. BOTH STATED THAT THE FAILURES WERE DUE TO THE ELECTRONIC CONTROL MODULE. THE CONTACT WAS CONCERNED THAT HE COULD NOT OPERATE THE VEHICLE AT NIGHT. NHTSA INVESTIGATION NUMBER PE-066 WAS OPENED FOR THE FAILURE; HOWEVER, NO VERDICT HAS YET BEEN REACHED. THE FAILURE MILEAGE WAS 95,100 AND CURRENT MILEAGE WAS 95,600.

I HAVE A 2003 MERCURY GRAND MARQUIS. THE AUTOMATIC HEADLAMPS OPERATE ERRATICALLY. AT NIGHT, I WILL BE DRIVING AND THE HEADLAMPS WILL SWITCH OFF FOR NO APPARENT REASON. OFTEN TIMES, IF I AM ABLE, I PULL OVER ON THE SIDE OF THE ROAD AND EITHER HAVE TO JUST WAIT OR FIDDLE WITH THE HEADLIGHT SWITCH UNTIL THEY COME BACK ON. MANY TIMES THEY WILL SWITCH OFF 3 OR 4 TIMES. THIS CREATES A DANGEROUS SITUATION FOR ME. I AM 87 YEARS OLD AND MY DAUGHTER WHO ALSO DRIVES THE CAR IS 66 YEARS OLD. THIS IS A SERIOUS PROBLEM. UNFORTUNATELY, IN ORDER TO REPAIR THIS, IT HAS BEEN ESTIMATED AT ANYWHERE FROM $400 TO $800 TO REPAIR THIS MALFUNCTION. I HOPE THE NHTSA WILL SEE FIT TO ORDER A RECALL BY FORD TO REPAIR THIS DEFECT. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE TRAVELING AT 4 MPH, THE CONTACT APPLIED THE BRAKES AND THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT CRASHED INTO ANOTHER VEHICLE AS A RESULT. THERE WERE NO INJURIES. ON A LATER DATE, WHILE PARKING IN A RESIDENTIAL GARAGE, THE CONTACT DEPRESSED THE BRAKES AND THE VEHICLE ABNORMALLY ACCELERATED. THE VEHICLE CRASHED INTO THE GARAGE WALL AND THROUGH THE MASTER BATHROOM OF THE HOME. THE CONTACT SUSTAINED INJURIES TO HER PELVIS FROM ATTEMPTING TO APPLY EXTREME FORCE TO THE BRAKE. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED FOR THE UNINTENDED ACCELERATION FAILURE. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 90,000.

I HAVE TWO COMPLAINTS, MY FIRST COMPLAINT IS, I OWN A 2003 GRAND MARQUIS. I HAVE TO BE TO WORK @ 3 IN THE MORNING SO ONE DAY I WAS HEADED TO WORK ON A DARK ROAD AND ALL OF A SUDDEN MY LIGHT TURN OFF BY THEMSELVES. I PULLED OVER AND PLAYED WITH THE LIGHT SWITCH AND IT CAME BACK ON. THE NEXT DAY IT DID IT AGAIN, AND I REPEATED THE SAME STEPS. SO FOR THE THIRD DAY THEY DIDN'T COME ON AT ALL. I TOOK IT TO FORD THE SAME DAY AND THEY SAID IT WAS THE LCM, WHICH WOULD COST A ESTIMATED 750.00 DOLLARS TO REPLACE IT. I HAD TO HOLD THE BRIGHT LIGHTS TIL I SAVED ENOUGH MONEY TO GET IT REPLACED. MY OTHER COMPLAINT IS ABOUT THE A/C CLIMATE CONTROL UNIT, THIS IS ANOTHER MAJOR PROBLEM. ONE DAY ITS WAS WORKING FINE, THEN THE NEXT DAY IT WAS NOT BLOWING OUT THE PROPER VENTS , THEN EVENTUALLY IT STOP WORKING. I CAN FEEL A LITTLE AIR BLOWING OUT ONCE I HIT ABOUT 65 MPH ON THE FREEWAY. AGAIN I TOOK IT 2 FORD AND IT WOULD BE ANOTHER 650.00 TO REPLACE IT. I ASKED AROUND TOWN AND A LOT OF PEOPLE ARE HAVING THE SAME PROBLEMS. SOMETHING NEEDS TO BE DONE ABOUT THIS. IF YOU CHECK EBAY, THEY DO HAVE SERVICES THAT REBUILD BOTH THE LCM AND THE CLIMATE CONTROL UNIT FOR ANYWHERE BETWEEN 75.00 AND 200.00 DOLLARS. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT ALL THE WARNING INDICATORS ILLUMINATED INTERMITTENTLY ON THE INSTRUMENT PANEL FOR APPROXIMATELY FIVE TO TEN SECONDS WHEN THE VEHICLE WAS BEING DRIVEN. THE CONTACT ALSO STATED THAT THE BLOWER MOTOR FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

ELECTRICAL ISSUE WITH HEADLIGHTS, INSTRUMENT LIGHTS, FLASHERS/ REPAIRED WITH GOODYEAR VENDOR/ RAN SEPARATE GROUND FOR HEADLIGHTS./HEADLIGHTS DON'T FUNCTION WITH WET WEATHER... *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE WAITING TO MAKE A RIGHT TURN WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SLOWLY BEGAN TO MOVE. THE CONTACT DEPRESSED THE BRAKE PEDAL HARDER AND THE ENGINE IMMEDIATELY BEGAN TO RACE. THE TIRES BEGAN TO SCREECH AND THE VEHICLE LUNGED FORWARD UNCONTROLLABLY INTO ONCOMING TRAFFIC. HE SHIFTED INTO NEUTRAL TO TURN OFF THE IGNITION AND WAS FIVE FEET INTO THE OTHER LANE. NO CRASH OCCURRED. THE FAILURE HAS OCCURRED ON FOUR OCCASIONS. THE CONTACT RESTARTED THE VEHICLE AND DROVE TEN MILES TO HIS RESIDENCE. HE WILL HAVE THE VEHICLE TOWED TO THE DEALER. THE FAILURE MILEAGE WAS 44,500.

HEADLIGHTS STOP WORKING WHEN CAR WARMS UP. CANNOT DRIVE CAR AFTER DARK DUE TO THIS. I CAN PULL OVER, TURN IGNITION OFF, LET CAR COOL A BIT AND THEN RESTART AND LIGHTS WILL WORK FOR A SHORT TIME. I HAVE CHECKED ALL FUSES AND RELAYS ASSOCIATED WITH HEADLIGHTS AND ALL ARE GOOD. *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT NOTICED PAINT CHIPPING ON THE REAR PASSENGER SIDE OF THE VEHICLE. SHE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE ROOF WAS ALSO CHIPPING. THE CONTACT NOTICED THAT IN CERTAIN WEATHER CONDITIONS THE PAINT WOULD CHIP MORE FREQUENTLY AND IN LARGER PORTIONS. THE MANUFACTURER ADMITTED THAT THIS FAILURE WAS A RESULT OF MANUFACTURING, AND ASSUMED RESPONSIBILITY FOR HALF OF THE DAMAGES TO THE VEHICLE. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE FAILURE MILEAGE WAS 41,000 AND CURRENT MILEAGE WAS 41,025.

TL*THE CONTACT OWNS A 2003 MERCURY MARQUIS. THE CONTACT SMELLED A BURNING ODOR COMING FROM THE VEHICLE FOR SEVERAL DAYS. WHILE HE WAS CHANGING THE REAR PASSENGER SIDE TIRE, HE DISCOVERED A GREASE LEAK. THE VEHICLE IS CURRENTLY AT THE DEALER AND THEY CONFIRMED THAT THE REAR PASSENGER SIDE BEARING LEAKED INTO THE BRAKE DISC, WHICH COULD HAVE CAUSED A FIRE. THE MANUFACTURER STATED THAT THEY ONLY REPAIRED POLICE VEHICLES WITH THIS FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 112,000.

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. ON AT LEAST FIVE OCCASIONS, THE VEHICLE HAS FAILED TO START. DURING THE MOST RECENT FAILURE, THE VEHICLE HAD TO BE TOWED TO THE DEALER. THE DIAGNOSIS WAS THAT THE VEHICLE WAS NOT BEING DRIVEN LONG DISTANCES AND THE BATTERY NEEDED TO BE RECHARGED. THE PURCHASE DATE AND POWERTRAIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 9,152. UPDATED 02-19-08 *BF THE CONSUMER STATED WAS CHARGED $200 AND THE PROBLEM WAS NOT CORRECTED. THE CONSUMER FURTHER STATED HAD TO HAVE A REMOTE STARTER INSTALLED IN THE VEHICLE AND THE VEHICLE RUNS FINE. UPDATED 02/19/08 *TR

DRIVER'S REMOTE CONTROLS OF FRONT PASSENGER WINDOW AND DRIVER'S SIDE MIRROR JUST STOPPED WORKING. AUTO IS OUT OF WARRANTY (2003). *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING BETWEEN 30 AND 60 MPH, THE STEERING WHEEL VIBRATED. THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE WHEEL HAD A CRACK, WHICH CAUSED THE TIRE TO DEFLATE. HE HAS PICTURES. THE FUEL SYSTEM WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 107,000. UPDATED 09/26/07 *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. AFTER DRIVING BETWEEN 60-70 MPH, THE CONTACT NOTICED THAT ONE OF THE TIRES HAD LOST AIR. HE FOUND A SERVICE STATION AND INFLATED THE TIRE. THE NEXT MORNING, HE AWOKE TO FIND THAT THE TIRE WAS COMPLETELY FLAT. HE TOOK THE VEHICLE TO WAL-MART AND THEY DIAGNOSED THE CAUSE OF FAILURE AS A CRACKED RIM. THE CURRENT AND FAILURE MILEAGES WERE 82,077. UPDATED 07/24/07. *JB

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 10 MPH, THE ENGINE BEGAN TO REV AND THE BRAKES FAILED. THE CONTACT STATED THAT IT SOUNDED AS IF THE TRANSMISSION SNAPPED. THE DEALER STATED THAT NOTHING WAS WRONG WITH THE VEHICLE, HOWEVER RECALLS WERE ISSUED FOR THAT MODEL OF VEHICLE. THE VEHICLE HAS BEEN AT THE DEALER FOR TWO WEEKS. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 36,000.

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE WAITING TO TURN AT A STOP SIGN THE ENGINE INCREASED IN RPMS AND ACCELERATED FORWARD. THE FAILURE CAUSED THE CONTACT'S VEHICLE TO CRASH INTO THE VEHICLE IN FRONT OF HIM. BOTH VEHICLES WERE DAMAGED , AND A POLICE REPORT WAS TAKEN. THE VEHICLE WAS AT THE DEALER AWAITING A DIAGNOSTIC TO DETERMINE THE CAUSE OF FAILURE. THE CONTACT WAS WAITING FOR AN INSURANCE ESTIMATE AND REPORT. THE CURRENT AND FAILURE MILEAGES WERE 58,000.*AK