2007 Mercury Grand Marquis Complaint Log

Called Walker Ford in Clearwater, FL on 12/27/2025 at 09:35 am. I reported to them that two recalls that would pertain to my car, 13S08 and 13R01 needed to be performed as my steering bearing retainer has failed. They informed me it was repaired, but it has failed again. According to my research, regardless if its been performed or not, Ford is still liable to fix it again. A possible loss of steering could result in death or injury if not addressed. My contact info is [XXX] Thanks! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The instrument lights/gauges work intermittently. The digital odometer won't display.

The contact owns a 2007 Mercury Grand Marquis. The contact stated that while the vehicle was idling, the RPM’s revved up and the vehicle lunged forward. The contact depressed the brake pedal and the RPM’s decreased. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

SMELLED GAS WHEN EXITING THE VEHICLE. CONFIRMED A FUEL LEAK IN THE FUEL TANK BY OBSERVING A FUEL DRIP. CONTINUED DRIVING THE CAR FOR A FEW DAYS. ON JUNE 15, 2020, I NOTICED A STRANGE NOISE AS I DROVE, SOMETHING RUBBING OR BUMPING ON THE FRAME UNDER THE CAR. WHILE DRIVING, THE NOISE INCREASED AND INTENSIFIED. I WAS FORCED TO PULL OVER AND CHECK UNDER THE CAR. TO MY HORROR I SAW THE GAS TANK DRAGGING ON THE ROAD. A TOW TRUCK WOULD NOT TOW THE VEHICLE. MY BROTHER AND I TIED THE TANK UP UNDER THE CAR USING A NYLON STRAP TO GET THE CAR HOME. I CALLED THE DEALERSHIP TO FIX THE CAR. I NOW HAVE AN AFTERMARKET TANK ON MY CAR. FORD DOES NOT MAKE THE TANK ANYMORE.THE CAR WAS IN MOTION ON A CITY STREET WHEN THE TANK FELL. I BELIEVE THE PROBLEM WAS CAUSED BY A FUEL TANK STRAP FAILURE. THE FUEL LEAK WAS ALSO DIRECTLY RELATED TO THE STRAP SUPPORTING THE TANK. *TR

VEHICLE WAS STATIONARY STEERING WHEEL WENT ROUND AND ROUND BUT WHEELS DID NOT TURN IF I WOULD HAVE BEEN DRIVING I WOULD HAVE CRASHED.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE LIGHT ILLUMINATED AND FLASHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE INTAKE MANIFOLD FRACTURED ANTI-FREEZE LEAKED INTO THE OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 50 MPH AT NIGHT, THE HEADLIGHTS TURNED OFF WITHOUT WARNING. THE CONTACT UTILIZED THE HIGH BEAM HEADLIGHTS. THE CONTACT TOOK THE VEHICLE TO MOFFITT'S FORD LINCOLN (515-432-6336, LOCATED AT 1819 SE MARSHALL ST, BOONE, IA 50036) WHERE IT WAS DIAGNOSED THAT THE LIGHTING SYSTEM NEEDED TO BE REPLACED. THE PART WAS ORDERED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 116,699.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHILE OPERATING THE VEHICLE, THE HEADLIGHTS SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHT MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. AN UNKNOWN DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE, BUT THE FAILURE RECURRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 230,000.

GAS TANK FELL DOWN AT HOME IN THE DRIVEWAY. VEHICLE WAS STATIONARY AND FULL TANK OF GAS.

TL* THE CONTACT OWNS A 2007 FORD GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL VIBRATED AND SHOOK WHEN TURNING IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BEACH FORD, 851 JASON BLVD, MYRTLE BEACH, SC) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FAULTY AND NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE SEALS AND CLIPS INSIDE THE STEERING COLUMN WERE CORRODED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 140,000. *TT*JB

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING COLUMN SEIZED AND THE STEERING WHEEL REQUIRED EXCESSIVE EFFORT TO TURN AND SAFELY OPERATE THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000. THE VIN WAS NOT PROVIDED.

I WAS DRIVING ON THE INTERSTATE AT 68 MPH WHEN MY LEFT, REAR TIRE BLEW OUT AT THE SIDEWALL.

ON SEPTEMBER 29, 2017 AROUND 9-10 PM , MY HUSBAND HAD JUST PICKED ME UP FROM WORK AND I WAS 6 MONTHS PREGNANT, WE WERE DRIVING DOWN THE HIGHWAY AND A CAR ON THE OPPOSITE SIDE OF THE HIGHWAY PULLED OUT FROM THE LIGHT AND HIT US ON THE DRIVER SIDE WHEEL AND FENDER AND BROKE THE STEERING KNUCKLE, THE RACK AND PINION AND BROKE THE STEERING WHEEL LOOSE, ALSO THE SUSPENSION. MY CAR WAS DISABLED FROM THE ACCIDENT. I ALSO HAD TO BE RUSHED TO THE HOSPITAL BECAUSE I WAS HAVING CONTRACTIONS SO THEY WANTED TO MAKE SURE MY BABY WAS OKAY. ALSO THE DRIVER HIT US AND RAN. THE COPS NEVER FOUND THE CAR. IN ORDER FOR ME TO GET MY CAR BACK ON THE ROAD I HAD TO PURCHASE A STEERING COLUMN, A RACK AND PINION, AND STEERING KNUCKLE AND SUSPENSION OUT OF MY OWN POCKET. I WAS NEVER INFORMED OF A RECALL.

I WAS DRIVING THE VEHICLE. AS I STARTED UP A HILL THE SPEED LIMIT CHANGED. I GAVE THE GAS PEDAL A LITTLE PUSH. IT WENT TO THE FLOOR WHERE IT STUCK WIDE OPEN. THE CAR LEAPED FORWARD AND I IMMEDIATELY APPLIED THE BRAKE. I REALLY HAD TO PUSH THE BRAKE AS HARD AS I COULD TO GET THE VEHICLE TO STOP. WHEN I GOT THE VEHICLE TO STOP I KNOCKED THE GEAR SHIFT OUT OF DRIVE INTO NEUTRAL. THE ENGINE WAS IDLING REALLY ROUGH BUT THEN IT SMOOTHED OUT. I DID NOT CRASH THE CAR AND CONTINUED DRIVING WITH NO FURTHER PROBLEMS. THE VEHICLE HAS 64,875 MILES ON IT AND THIS IS THE FIRST THIS HAS HAPPENED.

THE CAR HAS TOXIC FUMES COMMING INSIDE. WE USED A CARBON MONOXIDE TESTER AND IT WENT OFF WHEN WE DROVE IT.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS TURNED OFF INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,000.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHILE PULLING UP TO A TRAFFIC LIGHT, THE VEHICLE ACCELERATED FORCEFULLY. THE BRAKE PEDAL WAS DEPRESSED MULTIPLE TIMES, BUT THE VEHICLE ACCELERATED AND TAPPED THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE ENGINE WAS TURNED OFF, RESTARTED, AND THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, THE FUEL TANK FRACTURED AND SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL TANK STRAPS FAILED DUE TO EXCESSIVE CORROSION, AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE ENGINE REVVED AND THEN ACCELERATED FORCEFULLY. THE BRAKE PEDAL WAS DEPRESSED MULTIPLE TIMES AND THE VEHICLE ACCELERATED OVER THE PARKING SPACE BLOCK. THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE RESUMED AS NORMAL. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,766. UPDATED 11/09/15*LJ *CN

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHEN THE VEHICLE WAS STARTED, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS TAKEN TO THE DEALER (MIRACLE AUTOMOTIVE GROUP, GALLATIN, TN 37066) WHERE IT WAS DIAGNOSED THAT THE AIR BAG WAS DEFECTIVE AND NEEDED TO BE REPAIRED AT THE OWNER'S EXPENSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 61,000.

UPPER IMMEDIATE SHAFT NHTSA CAMPAIGN #14V704000. RECALL 13V385 MERCURY GRAND MARQUIS LS. NOTHING G HAS HAPPENED. DOES THIS NEED TO BE FIXED? RECALL..

I PURCHASED THE VEHICLE IN OCTOBER 2013, OWNING IT FOR A COUPLE OF MONTHS I NOTICED WHERE SNOW HAD STARTED MELTING I COULD SOMETHING GREY AND REALIZED THAT THE PAINT WAS PEELING AND I COULD SEE WHAT I THOUGHT WAS PRIMER OR SOMETHING I CALLED THE DEALERSHIP BOB BOYD IN LANCASTER, OHIO SINCE MY CAR WAS STILL WARRANTY WITH THEM WHICH THAT GOT ME KNOW WHERE. THEN I CALLED THE FORD CUSTOMER LINE TO SEE IF THERE WAS A RECALL ON THE PAINT. *TR

THE AIR BAG LIGHT STAYS ON ALL THE TIME WHILE DRIVING. MECHANIC SAYS UNDER THIS CONDITION THE AIR BAGS WILL NOT INFLATE OR FUNCTION PROPERLY. *TR

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V385000 (STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER AND THE MANUFACTURER HAD BOTH ADVISED THE CONTACT THAT THE PART NEEDED TO COMPLETE THE RECALL SERVICE WAS ON BACK ORDER UNTIL JANUARY 2014. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

FRONT PASSENGER BELT WILL NOT RESTRAIN ABRUPT FORWARD MOTION. AIR BAG INDICATOR LIGHT SHOWS SYSTEM NOT ACTIVATED WHILE DRIVING. FORD DEALERSHIP SAYS THIS IS A COMMON COMPLAINT BUT IS NOT COVERED BY FORD MOTOR COMPANY POLICY. OTHER COMPLAINTS ON THIS SITE REGARDING FRONT PASSENGER BELTS WITH THE SAME PROBLEM INDICATE THAT THIS SITUATION WILL BECOME MORE COMMON UNTIL A DEATH OCCURS. THEN FORD WILL ISSUE AN APOLOGY, AFTER IT IS TOO LATE. *TR

ABOUT 3 YEARS AGO MY AIR BAG LIGHT CAME ON AND HAS BEEN ON EVER SINCE. I TOOK MY CAR TO MY DEALERSHIP, MARSHALL BROTHERS. I TOLD THE SERVICE GUY THAT THE LIGHT STAYS ON. HE SAID THAT HE HAS BEEN SEEING THIS PROBLEM IN OTHER MERCURIES AND THAT THEY SHOULD BE ISSUING A RECALL. HE SAID THAT BOTH SEATS IN THE FRONT HAD TO BE TAKEN OUT AND THAT IT WOULD COST $1500 FOR THE REPAIR. WHILE WAITING FOR THE RECALL, MARSHALL BROTHERS WENT OUT OF BUSINESS. I AM STILL WAITING FOR THE RECALL WHILE DRIVING AROUND WITH THIS AIR BAG LIGHT ON. WHEN WILL THIS BE RECALLED? DOES THIS MEAN ANYTHING IS WRONG WITH THE ACTUAL AIR BAG? IS THIS A TAKATA AIR BAG? AS LONG AS THE ENGINE IS RUNNING THE AIR BAG LIGHT IS ON.

THE AIR BAG WARNING LIGHT CAME ON AFTER STARTING CAR. TOOK TO FORD DEALER. THE PASSENGER FRONT SEAT BELT ASSY NEEDS TO BE REPLACED DUE TO INTERNAL FAULT. IF NOT REPLACED, AIR BAG WILL NOT DEPLOY IN EVENT OF AN ACCIDENT. *TR

PAINT IS BUBBLING AND PEELING ON THE ROOF, HOOD, TRUNK LID, AND DOORS. *TR

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WAS STARTED AND AS SHE LIGHTLY DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE RAPIDLY ACCELERATED AND CRASHED INTO A WALL FROM THE FRONT PASSENGER'S SIDE. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT INSPECTED FOR THE CAUSE OF THE FAILURE. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. *TR

SUBMISSION FROM CONSTITUENT RE A LETTER SHE SENT TO FORD MOTOR COMPANY ON BEHALF OF A RECALL NOTICE FOR HER 2007 MERCURY GRAND MARQUIS QS/4 DR. LS SDN IN AUGUST 29, 2013. *SMD THE CONSUMER STATED THE AMOUNT OF MONEY SHE PAID FOR THE VEHICLE, THE PARTS SHOULD NOT RUST, WITH SUCH LOW MILES ON THE VEHICLE. THE CONSUMER REFERENCED RECALL # 13V385000. ALSO, THE VEHICLE DOWN-SHIFTED AND WOULD BARELY STOP, WHEN THE CONSUMER APPROACHED A FOUR-WAY STOP SIGN.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING RUST, CAUSING THE PAINT TO PEEL FROM THE HOOD AND ROOF AREAS. THE CONTACT MENTIONED THAT THE PEELING PAINT WOULD HIT THE WINDSHIELD AND DISTRACT THE DRIVER, WHICH THE CONTACT WAS CONCERNED COULD POTENTIALLY LEAD TO A CRASH. THE VEHICLE WAS INSPECTED BY A DEALER, WHO ADVISED HIM THAT THE PAINT WAS DELAMINATING AND NEEDED TO BE REPAINTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 59,000. UPDATED 04/17/14 MA *TR

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS LS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS TURNED OFF INTERMITTENTLY DURING THE NIGHT AND ON DURING THE DAY. THE CONTACT ALSO MENTIONED THAT WHEN THE HIGH BEAMS WERE TURNED ON, ALL OF THE LIGHTS WOULD TURN OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE LIGHTING CONTROL MODULE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE CURRENT MILEAGE WAS 52,000. ...UPDATED 11-18-13 *BF

GAS PEDAL WENT ALL THE WAY TO THE FLOOR AND WOULD NOT RELEASE. I KEPT HITTING THE PEDAL TO TRY AND RELEASE IT FOR ABOUT 2 MILES. I KEPT MY FOOT ON THE BRAKE TO TRY AND SLOW THE CAR DOWN, BUT THAT DIDN'T HELP. THE FLOOR MAT WAS NOT UNDER THE PEDAL BECAUSE IT IS TOO SHORT TO REACH IT. AFTER HITTING THE PEDAL AS HARD AS I COULD NUMEROUS TIMES IT RELEASED. *TR

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT WAS REVERSING FROM A PARKING SPOT AND WHEN SHE SHIFTED INTO DRIVE, THE VEHICLE RAPIDLY ACCELERATED INDEPENDENTLY AND CRASHED INTO A BUILDING. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 39,000.

PAINT CRACKED AND LIFTED FROM 3 SPOTS ON FRONT OF ROOF, FRONT FENDER AND REAR PANEL AREA BELOW ROOF. IN ALL THREE INSTANCES, THE PAINT HAS SEPARATED FROM THE BODY LEAVING AREA EXPOSED TO RUST. PAINT IN QUESTION IS PALM BEACH EDITION BIRCHWOOD SILVER. A NUMBER OF EXPERIENCED BODY PAINTERS REPORT THAT THIS HAS BEEN AN ONGOING PROBLEM PECULIAR TO THIS COLOR. COMPLAINTS TO FORD HAVE BEEN IGNORED. *TR

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THE WHILE ATTEMPTING TO START THE VEHICLE, HE HEARD A LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT A SPARK PLUG HAD BLOWN OUT OF THE ENGINE HEAD. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE STARTED TO OVERHEAT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN DIAGNOSED THAT THE THERMOSTAT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO THEN ADVISED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 108,000 AND THE CURRENT MILEAGE WAS 118,000.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING 70 MPH WHEN THE CONTACT REACHED FOR THE SUN VISOR AND THE MIRROR THAT WAS ATTACHED TO THE SUN VISOR FELL IN HER LAP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DRIVER SIDE SUN VISOR MIRROR WAS REPAIRED. THE PASSENGER SIDE MIRROR DETACHED FROM THE PASSENGER SIDE SUN VISOR SIX WEEKS AFTER THE REPAIRS TO THE PASSENGER SIDE SUN VISOR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 55000. UPDATED 06/05/12*LJ THE CONSUMER STATED IT WAS THIRD OCCURRENCE. UPDATED 06/06/2012*JS

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE FROM A STOP. THE CONTACT THEN SHIFTED INTO REVERSE AND THE VEHICLE SURGED BACKWARD UNTIL CRASHING INTO A CONCRETE POST. THE VEHICLE WAS TOWED HOME. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 26,093.

I HAVE HAD TWO FLAT TIRES, ONE FRONT AND ONE REAR. BOTH HAPPENED WHILE THE VEHICLE WAS PARKED. ONCE IN MY GARAGE AND THE OTHER IN THE PARKING LOT OF HOME DEPOT. BOTH ABOUT A YEAR APART. BOTH TIRES WERE INSPECTED BY MY MECHANIC AND BOTH TIRES HE HAD TO REPLACE THE VALVE STEMS AS THEY FAILED. I AM GLAD IT HAPPENED WHILE THE VEHICLE WAS PARKED. I NOTIFIED FORD MOTOR CO. OF MY PROBLEMS WITH THE TIRES AND RECEIVED NO SATISFACTION. THE VEHICLE NOW HAS 35000 MILES ON THE MICHELIN TIRES AND I CAN'T WAIT TO CHANGE TIRES AND VALVE STEMS. I READ SOMEWHERE THAT THE 2007 MERCURY GRAND MARQUIS WAS ONE OF THE FORD PRODUCTS THAT HAS A DEFECTIVE TIRE VALVE STEM MADE IN CHINA. IT SHOULD HAVE BEEN A RECALL BACK IN 2007. *TR

SPEED CONTROL IS NOT WORKING CORRECTLY. *TR

THE CAR HAD LESS THAN 38,000 MILES, IT HAD JUST PAST THE WARRANTY PERIOD AND THE PAINT STARTED BLISTERING ON THE TOP, TRUNK AND HOOD. *TR

REFERENCE NHTSA ACTION NUMBER PE 08060.ON 7 APRIL, 2011 I HAD FAILURE OF TWO TIRE VALVES AND DESTRUCTION OF ONE TIRE. BOTH VALVES LEAKING AIR AT POINT OF INSERTION, IE CRACKED STEMS.VISITED LOCAL FORD DEALER, CARBONE FORD-LINCOLN ON 11 APRIL 2011. WAS TOLD NO RECALL WOULD FIX FOR A PRICE. TOLD HIM OF NHTSA REPORT AND THAT IT WAS A MANUFACTURING DEFECT AND FORD SHOULD BE RESPONSIBLE AND WAS TOLD I WAS BEING UNFAIR. IN MY REQUEST. GOT NOWHERE WITH FORD , THEY DID NOT EVEN WANT TO INSPECT PROBLEM, JUST PAY OR LEAVE. ON 12 APRIL 2011, I CONTACTED FORD MOTORS BY PHONE AND SPOKE WITH DENISE. DENISE WAS SURPRISED TO HEAR OF SUCH A PROBLEM (???) TOLD ME THE SERVICE MANAGER SHOULD NOT HAVE BEEN RUDE TO ME AND INFORMED ME THERE WERE NO RECALLS ON MY VEHICLE. I TOLD HER THAT THE PROBLEM WAS PRESENT IN VEHICLES, MERCURY GRAND MARQUIS BUILT BETWEEN DECEMBER 2006 AND MARCH 2007 AND THAT MY CAR WAS BUILT IN MARCH 2007.SHE SAID IT DIDN'T APPLY TO MINE AND THAT I CAN RETURN TO THE FORD DEALER AND HAVE IT REPAIRED FOR A PRICE AND WOULD GET A 12 MONTH WARRANTY WITH THE PAID REPAIR.I REMEDIED THE SITUATION BY PURCHASING A NEW SET OF FOUR TIRES INSTEAD OF SPENDING $200 ON ONE TIRE I DON'T LIKE TO MATCH THE OE MICHELIN LX. I LIVE IN SNOW COUNTRY AND THE LX DO NOT GO IN SNOW AT ALL. *TR

2007 MERCURY GRAND MARQUIS. CONSUMER STATES DEFECT WITH COMPUTER/POWER TRAIN CONTROL MODULE *TGW THE CONSUMER STATED WHEN HIS WIFE ATTEMPTED TO APPLY THE BRAKE ON TWO SEPARATE OCCASIONS, THE VEHICLE FAILED TO REDUCE ITS SPEED. CONSEQUENTLY, HIS WIFE WENT THROUGH THE RED LIGHT. THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR AN INSPECTION. THE DEALER ASKED THE CONSUMER DID THE VEHICLE HAVE ADJUSTABLE PEDALS AND WHEN THE CONSUMER STATED IT DID, THE DEALER SUGGESTED THAT MAYBE HIS WIFE PUT HER FOOT ON BOTH PEDALS SIMULTANEOUSLY. THE CONSUMER ALSO STATED THERE WAS MESSAGE ON THE INSTRUMENT PANEL IN FRENCH. WHEN HE LOOKED AT THE OWNERS MANUAL, IT MEANT CHANGE OIL. THE CONSUMER BELIEVED THE MESSAGE IN FRENCH, INSTEAD OF ENGLISH EFFECTED THE COMPUTER SYSTEM.*JB THE CONSUMER STATED THE INCIDENT HAS SINCE HAPPENED FOR A THIRD TIME. WHEN THE CONSUMERS WIFE PULLED INTO A PARKING SPOT, SHE PUT THE GEAR IN PARK AND TURNED OFF THE IGNITION. HOWEVER, THE VEHICLE CONTINUED TO MOVE EVEN THOUGH THE VEHICLE WAS IN PARK AND WHEN SHE STEPPED ON THE BRAKE THE VEHICLE DID NOT STOP. SHE IMMEDIATELY ENGAGED THE EMERGENCY BRAKE AND THE VEHICLE STOPPED. SHE TRIED TO RESTART THE VEHICLE, BUT IT WOULD NOT START. THE CONSUMER STATED WHEN HE ARRIVED TO HIS WIFE'S DESTINATION, THE VEHICLE WOULD NOT START WHEN IT WAS IN PARK. HOWEVER, ALL OF THE LIGHTS AND THE DASHBOARD LIGHTS WORKED. WHEN THE KEY WAS IN THE ON POSITION, HE COULD FREELY MOVE THE GEAR SHIFT INDICATOR BETWEEN GEARS, BUT THERE WAS NO FEEL THAT THE GEAR INDICATOR WAS IN ANY GEAR. UPDATED 06/14/11

PAINT BEGAN PEELING ON THE REAR DECK LID. THEN WE NOTICED THE ROOF STARTED TOO. THEN THE HOOD. SINCE WRITING MY LETTER TO FORD MOTOR COMPANY, THE PROBLEM HAS GOTTEN WORSE. THIS VEHICLE ONLY HAD 52,000 MILES ON IT WHEN THIS STARTED AND THEY HAVE DENIED ANY RELIEF. *TR

NORMAL DRIVING FAILURE STARTED WITH PAINT PEALING OFF AND CONTINUING NOTHING HAS BEEN AS YET TO CORRECT PROBLEM. *TR

FIRST THE PAINT STARTED PEALING ON DRIVER SIDE DOOR. I THOUGHT IT WAS TAPE BECAUSE THE WINDOW WAS BROKEN, AND I HAD TO PUT PLASTIC OVER THE WINDOW UNTIL GLASS DEALER COULD GET WINDOW. NOW THE HOOD IS PEELING TOO. THE COLOR IS SILVER METALLIC IT WAS PURCHASED BRAND NEW IN MASSACHUSETTS. *TR

2007 MERCURY GRAND MARQUIS. CONSUMER WRITES REGARDING DEFECTIVE SEAT BELT REMINDER CHIMES *TGW THE CONSUMER STATED HE NOTICED THE SEAT BELT CHIMES DID NOT WORK. THE CONSUMER RETURNED TO THE DEALER AND WAS INFORMED TO REACTIVATE THE SEAT BELT CHIMES, HE WOULD HAVE TO PAY TO DO SO, BECAUSE IT WAS NOT A WARRANTY ITEM. THE DEALERSHIP FINALLY AGREED NOT TO CHARGE THE CONSUMER. WHEN THE DEALER PROCEEDED TO ACTIVATE THE CHIME, THEY NOTICED THE SYSTEM WAS BROKEN AND THE PIECE WOULD COST $675.00. THE PART WAS NOT INCLUDED IN THE WARRANTY. THE DASH LIGHT INDICATOR FOR THE DRIVERS SIDE WORKED. HOWEVER, THE PASSENGER SIDE INDICATOR DID NOT. *JB

TL*THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS EQUIPPED WITH GOOD YEAR ASSURANCE COMFORTED TIRES, TIRE SIZE 225/70/16. WHILE DRIVING APPROXIMATELY 80 MPH, THE CONTACT OBSERVED THAT THE DRIVER SIDE REAR TIRE BEGAN TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO TIRE SHOP WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE REAR DRIVER SIDE TIRE EXPERIENCED SUBSTANTIAL TREAD SEPARATION WITH THE WIRE BELTS VISIBLE. THE DEFECTIVE TIRE AND THE OTHER THREE TIRES WERE REPLACED ON THE VEHICLE BY A DIFFERENT MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000 THE DOT WAS UNAVAILABLE. THE CONSUMER REPLACED THE TIRES WITH A DIFFERENT BRAND. UPDATED 01/03/11

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE PAINT ON THE VEHICLE HAS STARTED TO STRIP AND THE ROOF HAS RUSTED. THE VEHICLE WAS INSPECTED BY A DEALER AND ADVISED HIM THAT THE PAINT WAS DELAMINATING AND NEEDED TO BE REPAINTED. THE MANUFACTURER WAS CONTACTED AND ADVISED HIM THAT THEY WON'T ASSIST UNLESS THE ROOF HAS TOTALLY RUSTED THROUGH. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

PAINT COMING OFF THE HOOD AND OTHER PARTS OF THE VEHICLE DISTRACTING THE DRIVER, STICKING TO THE WINDSHIELD WHILE DRIVING IN WET CONDITIONS. *TR