2002 Mercury Sable Complaint Log

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT WAS DRIVING IN REVERSE OUT OF THE DRIVEWAY AT APPROXIMATELY 2 MPH WHEN HE HEARD A LOUD POPPING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND OBSERVED THAT THE FRONT DRIVER SIDE TIRE WAS COMPLETELY FLATTENED. THE DEFECTIVE TIRE WAS REPLACED WITH A SPARE TIRE. THE VEHICLE WAS TAKEN TO A TIRE CENTER WHERE THEY CONFIRMED THAT THE FRONT DRIVER SIDE COIL SPRING FRACTURED WHICH CAUSED THE TIRE TO PUNCTURE. THE DEFECTIVE TIRE WAS REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED BY AN INDEPENDENT MECHANIC FOR THE COIL SPRING FAILURE. THERE WAS A RECALL FOR THE 1999-2001 MODEL YEAR VEHICLES UNDER NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION: FRONT: SPRINGS: COIL SPRINGS). THE CONTACT WILL NOTIFY THE MANUFACTURER REGARDING THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

WHILE BACKING OUT OF A PARKING SPACE, A FRONT SPRING VIOLENTLY BROKE DAMAGING THE STRUT ALSO. GOD ONLY KNOWS WHAT WOULD HAVE HAPPENED IF THIS WAS AT HIGHWAY SPEEDS. *TR

AROUND 7 MONTHS AGO JULY,2010 MY WIFE WAS ATTEMPTING TO BACK UP HER 2002 MERCURY SABLE AND THE PASSENGER SIDE FRONT SPRING BROKE AN WENT TROUGH THE SIDE WALL OF THE TIRE. TODAY JAN. 2011. I WAS ATTEMPTING TO BACK THAT SAME CAR AN THE DRIVER SIDE SPRING BROKE AND RUINED THE TIRE AN BUSTED ANOTHER PART ON THE STEERING LINK. WHEN IS SOMETHING GOING TO BE DONE ABOUT THIS. *TR

WHILE ATTEMPTING TO BACK OUT OF MY GARAGE, THE COIL SPRING ON THE FRONT DRIVER SIDE STRUT BROKE AND SHOT INTO MY FRONT TIRE, PUNCTURING AND IMMEDIATELY FLATTENING MY TIRE. THE SPRING WAS EMBEDDED IN THE TIRE SO FAR THAT THEY WERE UNABLE TO REMOVE THE TIRE TO PUT ON THE SPARE. THE CAR HAD TO BE FORCED IN REVERSE FAR ENOUGH BACK TO BE ABLE TO HOOK IT ONTO THE TOW TRUCK WHICH SHREDDED THE FRONT TIRE. HAD TO HAVE FRONT SPRINGS, STRUTS, ABS SPEED SENSOR, ALIGNMENT AND NEW TIRE PUT ON THE VEHICLE. VERY LUCKY THAT THIS INCIDENT HAPPENED IN MY GARAGE AND NOT OUT ON THE ROADWAY. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE GS . WHILE DRIVING APPROXIMATELY 35 MPH, THERE WAS A LOUD NOISE FROM UNDER THE VEHICLE AND IT PULLED TO THE LEFT. ALSO THERE WAS A BURNING RUBBER ODOR. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE FRONT COIL SPRING ON THE DRIVER SIDE WAS BROKEN. THE CONTACT STATED THERE WAS AN OPEN INVESTIGATION FOR THAT FAILURE (NHTSA ACTION NUMBER: EA08018). THE MANUFACTURER WAS CONTACTED AND STATED THEY COULD NOT PROVIDE ASSISTANCE AND THE CONTACT WOULD HAVE TO REPAIR THE VEHICLE AT HIS OWN EXPENSE AND SAVE RECEIPTS IF IN THE FUTURE THERE WAS RECALL. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 112,409. UPDATED 03/29/11 *BF THE CONSUMER STATED THE STRUTS, BEARING PLATES AND LEFT LOWER BALL JOINTS HAD TO BE REPLACED. UPDATED 08/22/11

I AM WRITING THE NHTSA IN ORDER TO WARN OF A DANGEROUS, POTENTIALLY FATAL, HAZARDOUS CONDITION ON A MERCURY AUTOMOBILE. TO THE BEST OF MY KNOWLEDGE THIS CONDITION HAS BEEN ADDRESSED BY A PREVIOUS RECALL NOTICE ON EARLIER YEAR MODELS OF THE MERCURY SABLE BUT NOT ON THE YEAR MODEL THAT I OWN. I OWN A 2002 MERCURY SABLE. IN FEBRUARY OF 2010 I HAD A FLAT TIRE ON MY DRIVER'S REAR SIDE WHEN PULLING OUT OF A PARKING LOT. WHEN I REMOVED THE TIRE I FOUND THAT A SPRING HAD BROKEN AND PUNCTURED THE SIDE OF THE TIRE AND HAD CUT THE TIRE IN A CIRCULAR MOTION CAUSING A RAPID EXPULSION OF AIR. ON JANUARY 1 OF 2011 THE DRIVER'S SIDE FRONT TIRE FLATTENED WHILE PULLING OUT OF A PARKING LOT. THE SAME THING HAD HAPPENED AGAIN. THE SPRING HAD BROKEN AND PUNCTURED THE SIDE OF THE TIRE. AFTER THE SECOND OCCURRENCE I SEARCHED THE INTERNET FOR INFORMATION TO SEE IF OTHERS HAVE HAD SIMILAR EXPERIENCES AND FOUND NHTSA CAMPAIGN ID NUMBER 04V332000. CAMPAIGN ID NUMBER 04V332000 EXACTLY DESCRIBES THE CONDITIONS THAT I HAVE ON MY VEHICLE. HOWEVER, MY VEHICLE IS A 2002 MERCURY SABLE AND THE RECALL COVERS 1999-2001 AND DOES NOT ADDRESS THE REAR SPRINGS. WERE THESE TO OCCUR AT HIGHWAY SPEEDS THIS MAY HAVE CAUSED SERIOUS INJURIES OR FATALITIES. THIS CONDITION HAS THE POTENTIAL TO CAUSE LOSS OF CONTROL TO THE VEHICLE AND NEEDS TO BE ADDRESSED BY FORD MOTOR COMPANY IMMEDIATELY IN ORDER TO WARN THE PUBLIC OF THIS DANGEROUS CONDITION. EXPANSION OF THE RECALL SHOULD INCLUDE THE LATER YEAR MODELS AND THE REAR SPRINGS OF ALL VEHICLES THAT UTILIZE THESE SPRINGS AND ENGINEERING DESIGN. I PURCHASED THIS VEHICLE USED AT A FORD/MERCURY DEALERSHIP AND HAVE NEVER RECEIVED A NOTICE, RECALL OR OTHERWISE, CONCERNING THIS CONDITION. *TR

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN THERE WAS A LOUD BOOM. THE CONTACT DISCOVERED THAT THE COIL SPRING WAS FRACTURED AND PUNCTURED A HOLE IN THE TIRE SIMILAR TO THE FAILURE DESCRIBED IN NHTSA CAMPAIGN ID NUMBER: 04V332000 ( SUSPENSION: FRONT: SPRINGS: COIL SPRINGS). BOTH THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE WHO THEN INFORMED THE CONTACT THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL AND THAT COULD NOT OFFER ANY ADDITIONAL ASSISTANCE. THE REPAIR SHOP REPAIRED ALL FOUR COIL SPRINGS AND STRUTS INCLUDING PREVENTATIVE MAINTENANCE AT THE CONTACTS EXPENSE. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 66,000. UPDATED 2/28/11 *CN UPDATED 05/26/11

2002 MERCURY SABLE-LEFT FRONT COIL SPRING FAILED AND DESTROYED THE RADIAL TIRE AT THAT LOCATION. CAR HAS APPROXIMATELY 80,000 MILES HAS BEEN CAREFULLY MAINTAINED. FORD MOTOR CO. SAYS IT IS NOT COVERED UNDER ANY RECALL. CAR IS AT THE SHOP FOR REPAIRS WHICH INCLUDE REPLACING BOTH COIL SPRINGS AND REPLACING DAMAGED TIRE. ANY OTHER DAMAGE FROM THIS EVENT IS YET TO BE DETERMINED. THIS EVENT TOOK PLACE DECEMBER 27, 2010 @ APPROX. 01:00 P.M. *TR

THE FRONT DRIVER SIDE COIL SPRINGS BROKE WHILE I WAS BACKING FROM PARKING STALL. IT RIPPED A LARGE HOLE IN MY BRAND NEW TIRE. WHEN I INSPECTED IT, THERE WAS RUST INSIDE THE FRACTURE. I HAVE NOT TAKEN IT TO A DEALER YET FOR REPAIRS. *TR

2002 SABLE. LEFT FRONT COIL SPRING BROKE AND PUNCTURED THE TIRE WHEN BACKING OUT OF THE GARAGE. I HAD THE LOCAL FORD GARAGE REPLACE BOTH FRONT SPRINGS AND INSTALL THE PROTECTIVE GUARD KIT (USED ON THE RE-CALLED VEHICLES) TO PREVENT TIRE PUNCTURE IF IT HAPPENS AGAIN. THIS CAR WAS NOT RE-CALLED AND FORD DID NOT COVER THE COST; $400 NOT INCLUDING THE TIRE. *TR

FRONT COIL SPRING OF MY 2002 MERCURY SABLE BROKE AND PUNCTURED A HOLE IN THE TIRE. HAD TO REPLACE COIL SPRING, STRUT, AND SWAY BAR LINKS. *TR

INTERMITTENT FUEL SMELL IN PASSENGER COMPARTMENT OVER PAST YEAR AND A HALF. HAD IT CHECKED AND PROBLEM COULD NOT BE IDENTIFIED AS THE FUEL SMELL WOULD NOT BE PRESENT WHEN BROUGHT IN FOR SERVICE CHECK. IN DECEMBER OF 2010, FUEL BEGAN POURING OUT FROM TOP OF FUEL TANK AND ONTO GROUND WHEN ENGINE WAS RUNNING. PROBLEM DISCOVERED IN PLASTIC CONNECTION ELBOW AT TOP OF FUEL PUMP WHICH CONNECTS TO FUEL LINE ABOVE FUEL TANK AT THE PUMP. ELBOW HAD A FINE CRACK ALONG THE TOP AND FUEL WOULD SPRAY OUT WHEN FUEL PUMP WAS RUNNING. THIS WAS THE ORIGINAL FACTORY PUMP. CAR WAS ORIGINAL WITH NO HISTORY OF COLLISION OR REPAIRS IN THIS AREA. I HAVE RETAINED THE PUMP.

WHEN CRUISE CONTROL IS ON AND ACTIVE AND GAS PEDAL MANUALLY DEPRESSED ( TO PASS CAR) THROTTLE WILL STICK OPEN. BALL ON THROTTLE PLATE COMES OUT OF SADDLE ON CRUISE CONTROL CABLE. WHEN FOOT TAKEN OFF GAS BALL ON THROTTLE PLATE DOES NOT RETURN TO ORIGINAL SADDLE POSITION AT END OF CRUISE CONTROL CABLE. BALL ON THROTTLE PLATE GETS STUCK ON EDGE OF ENTRANCE TO CABLE SADDLE. THROTTLE STICKS PARTWAY OPEN WITH AMOUNT OPEN DEPENDING ON CRUISE CONTROL CABLE POSITION / AMOUNT OF THROTTLE COMMANDED BY CRUISE CONTROL. I FIXED BY PLACING A PIECE OF 1/2" O.D. TUBE OVER CABLE (SLIT ALONG LENGTH AND THEN OVER CABLE, CABLE TIE IN POSITION). THIS IS ENOUGH TO KEEP BALL ON THROTTLE FROM COMING OUT OF SADDLE ON CRUISE CABLE. BASICALLY SNAP LOCK IN SADDLE IS WEARING OUT AFTER REPEATEDLY PRESSING ON GAS WHILE CRUISE CONTROL IS ON AND ACTIVE. NO MORE PROBLEMS FOR 20,000 MILES. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A ROUTINE MAINTENANCE AND THE TECHNICIAN NOTICED THAT THE REAR COIL SPRING BROKE. THE CONTACT WAS IN THE PROCESS OF TAKING THE VEHICLE BACK TO THE INDEPENDENT MECHANIC TO REPLACE THE DEFECTIVE COIL SPRING. THE FAILURE MILEAGE WAS APPROXIMATELY 20,400. UPDATED 01/04/11*LJ UPDATED 01/10/11*JB

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE BRAKE LIGHTS INDEPENDENTLY ILLUMINATED WITHOUT WARRANT. THE BRAKES LIGHTS REMAINED ILLUMINATED UNTIL THE BATTERY WAS DRAINED. THE MANUFACTURER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE. THE CONTACT WAS ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V106000 (EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 68,000.

TL*THE CONTACT OWNS 2002 MERCURY SABLE. THE CONTACT STATED THAT HE HAD A BROKEN COIL SPRING. WHILE DRIVING 55 MPH THERE WAS A POPPING NOISE WHERE HE SAW METAL FALLING OFF OF THE VEHICLE WHICH RIPPED THE TIRE ON THE DRIVER SIDE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY INFORMED HIM THE COILS SPRINGS NEED TO BE REPLACED. THERE ARE NO RECALLS FOR HIS YEAR MAKE OR MODEL VEHICLE. THE MANUFACTURER WAS CONTACTED AND INFORMED HIM THAT THERE WERE NO RECALLS ON HIS VEHICLE AND THE REPAIRS WERE AT HIS OWN EXPENSE. THE FAILURE MILEAGE WAS 140,000.

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE COIL SPRING ON THE DRIVERS FRONT SIDE FAILED AND PIERCED THE TIRE WHILE DRIVING 2 MPH. A SPARE TIRE WAS PUT ON THE VEHICLE AND IT WAS DRIVEN TO A PARKING LOT. HE CONTACTED FORD MOTOR COMPANY AND THEY STATED THAT THERE WAS A RECALL FOR THIS FAILURE FOR 2001 MODEL YEAR BUT NOT 2002. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 105,000.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE WAS INVOLVED IN A MULTI VEHICLE CRASH IN WHICH THE VEHICLE WAS DESTROYED YET THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS AVAILABLE. THE CONTACT AND A PASSENGER SUSTAINED MAJOR INJURIES AND WERE BOTH TRANSPORTED VIA AMBULANCE TO THE HOSPITAL. THE VEHICLE WAS TOWED BY THE CONTACT'S INSURANCE COMPANY BUT WAS NOT EXAMINED FOR THE CAUSE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 99,700.

WENT TO THE PARKING LOT TO START MY CAR. WHEN I TURNED THE IGNITION KEY THE PASSENGER SIDE AIRBAG DEPLOYED AND THEN THE DRIVER SIDE AIRBAG DEPLOYED. THE CONCERN IS WHAT IF THE CAR HAD STARTED AND I WAS DRIVING DOWN THE HIGHWAY AND THE AIRBAG WENT OFF FOR NO REASON. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING 2 MPH IN REVERSE THE CONTACT SUDDENLY HEARD A LOUD POPPING NOISE COMING FROM THE FRONT END OF THE VEHICLE,. AFTER EXAMINING THE VEHICLE, THE CONTACT NOTICED THAT THE DRIVERS SIDE COIL SPRING HAD PUNCTURED THE DRIVERS SIDE FRONT TIRE. THE FAILURE WAS NOT DIAGNOSED AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 70000.

DOOR LOCKS KEEP POPPING UP AND DOWN DOOR LIGHT STAYS NO PANEL. *TR

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH ATTEMPTING A TURN WHEN SUDDENLY THERE WAS A LOUD NOISE COMING FROM OUTSIDE OF THE VEHICLE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE REAR OF THE VEHICLE SLIGHTLY COLLAPSED IN A TILED POSITION TOWARDS THE PASSENGER SIDE. THE VEHICLE WAS DRIVEN AT AN EXTREMELY LOW SPEED RATE TO THE NEAREST DEALER FOR DIAGNOSIS. THE REAR PASSENGER SIDE COIL SPRING FRACTURED, AND WAS REPLACED. MOST RECENTLY, THE CONTACT STATED THAT THE FRONT DRIVER SIDE COIL SPRING COMPLETELY FRACTURED AND CAUSED THE TIRE TO EXPLODE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 3/14/11 *CN UPDATED 12/14/11 *CN

6/16/10 FRONT SPRINGS; COIL SPRINGS BROKE CAUSING DAMAGE AND LOSE TO A 5 MONTH OLD TIRE. I AM IN THE PROCESS OF REPLACING FRONT COIL SPRING AND PURCHASING A NEW TIRE AS THIS JUST HAPPENED YESTERDAY. VERY DANGEROUS TO DRIVE CAR WHEN THIS HAPPENS BUT I HAD TO INVESTIGATE THE PROBLEM. WERE I DRIVING WHEN THIS OCCURRED, IT COULD HAVE BEEN A VERY DANGEROUS SITUATION. *TR

2002 MERCURY SABLE WITH 60,000 MILES AND ALWAYS GARAGED. REAR SPRING BROKE ON SMOOTH CITY STREET PUNCTURING AND SHREDDING TIRE CAUSING VIOLENT JERK AND SLIDING OF REAR OF VEHICLE. I UNDERSTAND FRONT SPRINGS ARE COVERED UNDER RECALL 04V332000 BUT FORD CLAIMS THEY DON'T HAVE TO DO ANYTHING ABOUT THE REAR. IF IT IS ESTABLISHED THAT SPRINGS ARE DEFECTIVE WHY DOES FRONT VERSUS REAR MAKE ANY DIFFERENCE? *TR

THE LEFT FRONT SPRING ON MY 2002 MERCURY SABLE BROKE ON JUNE 12, 2010. THE CAR WAS IN A PARKING LOT AT THE TIME OF THE SPRING FAILURE. THE MOTOR WAS RUNNING, BUT THE TRANSMISSION WAS IN PARK. THE BROKEN SPRING PUNCTURED THE TIRE. THERE IS APPROXIMATELY 74,000 MILES ON THE CAR. *TR

BACK SPRINGS BOTH BROKE ON 2002 SABLE..HAD TO GET FIXED TO PASS INSPECTION......IN JAN 2009 FRONT SPRING BROKE AND PUNCTURED MY LEFT FRONT TIRE..I UNDERSTAND FORD HAD RECALLS OR SAFETY ISSUES W/SPRINGS FOR 1999,2000,2001 & 2003 BUT NOT MY 2002..I HAVE TRIED W/FORD TO NO AVAIL FOR RESOLUTION WITH THIS ISSUE TO NO AVAIL....I HAVE READ MANY COMPLAINTS ON INTERNET FOR SAME EXACT PROBLEM I HAVE HAD W/2002 VEHICLES..HOW DID FORD SKIP THE 2002 MODELS? *TR

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 4-5 MPH OUT OF A DRIVEWAY, THE CONTACT OBSERVED AN UNUSUAL NOISE COMING FROM THE VEHICLE. ON A SEPARATE OCCASION, THE NOISE WAS OBSERVED AGAIN. THE CONTACT REMOVED THE REAR DRIVERS SIDE WHEEL AND DISCOVERED THE COIL SPRING WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 39,750.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED WHILE REVERSING FROM A RESIDENTIAL DRIVEWAY, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT DISCOVERED THAT THE LEFT FRONT TIRE WAS FLAT AND THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. THE MECHANIC ADVISED HER THAT THE FRONT DRIVER SIDE COIL SPRING HAD FAILED AND PUNCTURED THE TIRE. THE MECHANIC REPLACED BOTH FRONT COIL SPRINGS AND THE FRONT DRIVER SIDE TIRE AT THE CONTACT'S EXPENSE. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 107,000.

TL*THE CONTACT OWNS 2002 MERCURY SABLE. THE MECHANIC STATED THAT THE FRONT COILS SPRINGS WERE BROKEN ON THE CUSTOMERS VEHICLE. THE REAR SPRINGS WERE REPLACED ON THE VEHICLE PREVIOUSLY AND THE FRONT SPRINGS ALSO NEEDED TO BE REPLACED. WHEN THE CONTACT SPOKE WITH THE DEALER HE WAS TOLD THAT EVEN THOUGH THESE WERE THE SAME PARTS USED ON THE 2001 FORD TAURUS THAT WERE UNDER RECALL; THERE WAS NO RECALL FOR THIS MODEL YEAR. THERE IS AN OPEN INVESTIGATION ON THE SUSPENSION FOR THE FRONT COIL SPRINGS UNDER ACTION NUMBER EA08018. THE FAILURE MILEAGE WAS 95000 AND THE CURRENT MILEAGE WAS 100547.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE SPEEDS OF 70 MPH, THE FRONT DRIVERS SIDE COIL SPRING FAILED. THE VEHICLE WAS CAREFULLY DRIVEN TO THE CONTACTS PLACE OF RESIDENCE AND THE COIL SPRING PUNCTURED AND CAUSED THE FRONT DRIVER'S SIDE TIRE. BOTH FRONT COIL SPRINGS AND THE DRIVER'S SIDE SWAY BAR WERE REPLACED BY THE DEALER AT THE CONTACTS EXPENSE. THE CONTACT STATED THERE WERE HUNDREDS OF COMPLAINTS ONLINE PERTAINING TO THE FAILURE FOR HIS YEAR, MAKE AND MODEL VEHICLE. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS AWAITING A DECISION FROM THE MANUFACTURER IF HE WOULD BE REIMBURSED FOR THE REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 97,000.

ON MAY 25, 2010, THE LEFT REAR STRUT AND SPRING BROKE, AND PUNCTURED MY TIRE. ONE YEAR LATER, ALMOST TO THE DATE, THE LEFT FRONT STRUT AND SPRING BROKE AND PUNCTURED THAT TIRE ALSO. LUCKILY FOR THE SECOND INCIDENT, THE CAR WAS PARKED. I WOULD HATE TO THINK WHAT MIGHT HAVE HAPPENED HAD I BEEN DRIVING THE CAR AT THE TIME. THE ROD WAS RIGHT INSIDE THE TIRE, AND I'M SURE IT WOULD HAVE CREATED AN ACCIDENT! FORD/MERCURY HAS NO RECALL ON MY VIN, ALTHOUGH THERE ARE RECALLS ON THE FORD TAURUS, WHICH IS BASICALLY THE SAME CAR. IT IS ALSO NOT PART OF THE FORD CUSTOMER SATISFACTION GUARANTEE AS SOME OF THE TAURUS' ARE. I THINK FORD/MERCURY SHOULD HAVE TAKEN THE APPROPRIATE ACTION TO HAVE THESE REPAIRED.

MY FATHER WENT TO MOVE OUR 2002 MERCURY SABLE, WHICH IS CURRENTLY IN STORAGE. AFTER CLIMBING IN THE DRIVER'S SIDE HE HEARD A LOUD "BANG"; WHEN HE CHECKED THE DRIVERS FRONT TIRE WAS FLAT. HE JACKED UP THE CAR TO REMOVE THE WHEEL FOR REPAIR, AND FOUND THAT THE SPRING HAD BROKEN, CUTTING THE TIRE. WHEN I SPOKE TO HIM HE MENTIONED HAVING THE SAME ISSUE WITH HIS 2001 SABLE, WHICH WAS COVERED UNDER A RECALL. IT APPEARS FORD HAS NOT FIXED THIS PROBLEM, AND WANTS TO SWEEP IT UNDER THE RUG. I'M JUST THANKFUL IT HAPPENED WHILE SITTING IN A GARAGE, AND NOT WHEN MY WIFE OR CHILDREN WERE IN IT. WE JUST STUCK A LOT OF MONEY INTO A HEAD GASKET REPAIR ON THE ENGINE (A PROBLEM I'D HEARD OF OTHERS HAVING WITH THIS ENGINE), BUT HADN'T HEARD HOW MANY TIMES THIS HAD TURNED UP WITH TAURUS/ SABLES. THIS IS ALMOST AS BAD AS THE TOYOTA'S; HOW MANY OF THESE ARE ON THE ROAD WITH SPRINGS THAT COULD BREAK AT ANY TIME? FORD NEEDS TO TAKE ACTION TO CORRECT THIS, NOW. *TR

BOTH REAR SUSPENSION COIL SPRINGS ON MY 2002 MERCURY SABLE BROKE AT THE SAME TIME. THEY HAVE BEEN REPLACED. WHY ISN'T THIS A RECALL SINCE IT SEEMS TO BE A COMMON PROBLEM WITH BOTH THE SABLE AND FORD TAURUS? *TR

STARTED UP MY 2002 MERCURY SABLE WITH 140,000 MILES ON IT IN THE DRIVEWAY. PUT THE CAR INTO REVERSE. HEARD AN AWFUL NOISE. GOT OUT THE CAR THE LEFT FRONT DRIVER'S TIRE WAS FLAT. TOOK TIRE OF AND FOUND THAT THE DRIVER'S SIDE FRONT COIL SNAPPED OF AND GOUGED THE TIRE. LUCK THIS WAS IN THE DRIVEWAY AND NOT ON THE OPEN ROAD. NOTICED ON LINE THAT THERE ARE MANY COMPLAINTS ABOUT THIS, BUT THAT FORD ONLY HAS A RECALL FOR YEARS 1999 TO 2001. THIS DOESN'T SEEM RIGHT. *TR

HAD TUNEUP. [PLUGS AND WIRES] COMPUTER UPGRADE. CAR NOW SURGES AND IDLE JUMPS TO 2000 RPM. HIT A CAR IN FRONT OF ME AT STOP LIGHT, AND ALMOST A PERSON IN WALK, WHEN SURGED. AM SHIFTING TO NEUTRAL AT STOPS, BUT, IT SNAPS YOUR NECK WHEN YOU SHIFT BACK TO DRIVE. HAVE HAD TO 2 DIF FORD & MEC. DEALERS SEVERAL TIMES AND ONLY GET NOTHING!! HELP PLEASE. *TR

2002 MERCURY SABLE LS PREMIUM, 64,000 MILES. THE SPRINGS BROKE IN THE FRONT WHEEL ASSEMBLY. CAUSED TIRE RIP AND COST $1,100 IN REPAIRS. *TR

I HAVE A 2002 MERCURY SABLE THAT BROKE A FRONT COIL SPRING AND NOTICED THAT 2001 MERCURY SABLES WERE RECALLED FOR THE SAME PROBLEM NHTSA CAMPAIGN ID # 04V332000 ACTION #PE04044 SHOULD THIS RECALL BE UPDATED TO INCLUDE YEAR MODEL 2002? *TR

2002 MERCURY SABLE GS - 103,000 MILES, NEVER BEEN IN A COLLISION, ALWAYS MAINTAINED BY THE BOOK. ON APRIL 2, 2010 AT 8:00 AM, I WAS PULLING FORWARD OUT OF MY PARKING SPOT WHEN A LOUD THUD AND A GRINDING NOISE STOPPED ME FROM GOING ANY FURTHER. THIS WAS A TOTAL SURPRISE AS NOTHING ABOUT THE PREVIOUS DAY'S DRIVING HINTED AT AN SUSPENSION/STEERING PROBLEM. AFTER CHECKING BEHIND BOTH FRONT WHEELS, I FOUND THAT THE LEFT FRONT COIL SPRING HAD SNAPPED AND A PLASTIC PIECE HAD BEEN BROKEN BY THE IMPACT. NO TIRE DAMAGE OCCURRED. I WAS JUST PULLING OUT OF A PARKING SPOT SO SPEED WAS LESS THAN 10 MPH BY THE TIME THE NOISE FORCED ME TO STOP. HAD THIS HAPPENED AT SPEED I WOULD SURELY HAVE LOST CONTROL OF THE CAR. THE SABLE WAS TAKEN AWAY ON A FLATBED TRUCK AND COST ABOUT $1300.00 TO REPAIR USING NEW PARTS. SOMETHING NEEDS TO BE DONE, I DID RESEARCH ON THIS AND IT ONLY AFFECTS 2002-2003 SABLE/TAURUS, IRRESPECTIVE OF MILEAGE. I BELIEVE THIS IS COMPLAINT NUMBER 356 FOR THIS SPECIFIC MANUFACTURER'S FLAW. *TR

BROKEN FRONT DRIVER'S SIDE COIL SPRING. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE LEFT AND RIGHT REAR COIL SPRINGS FAILED IN MARCH 2010 WHILE THE CONTACT WAS DRIVING. ON MAY 23, 2010, WHILE REVERSING OUT OF THE DRIVEWAY, THE LEFT FRONT COIL SPRING BROKE. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HER TO TAKE THE VEHICLE TO AN AUTHORIZED DEALERSHIP. THE CONTACT PLANNED TO TAKE THE VEHICLE TO A REPAIR SHOP FOR REPAIRS AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000. THE CURRENT MILEAGE WAS APPROXIMATELY 102,000.

I DRIVE A 2002 MERCURY SABLE THAT WAS PURCHASED A FEW MONTHS AGO. WE ARE A FAMILY OF THREE THAT DOESN'T DRIVE OFTEN OR LIKE A NASCAR DRIVER. BUT LAST WEEK WHILE REVERSING, MY TIRES BLEW. WE WERE GOING TO PUT THE SPARE ON WHEN WE NOTICED THAT THE STRUT/SPRING THAT PUNCTURED AND BLOWN THE TIRE. WE ARE SO THANKFUL THAT WE WERE NOT ON THE INTERSTATE WHEN THIS HAPPENED BECAUSE WE COULD'VE BEEN KILLED. NOT ONLY THAT, BUT WE ARE SPENDING HUNDREDS OF DOLLARS ON THIS ISSUED THAT SHOULD BE RECALLED! I HAVE DONE SOME RESEARCH ON THIS CAR AND NOTICED THAT THIS IS A COMMON PROBLEM FOR MANY OWNERS OF THE MERCURY SABLE ANAD FORD TAURUS. IT IS NOT RIGHT FOR A COMPANY TO THINK THAT THEY CAN GET AWAY WITH THIS. OUR FAMILY WAS HIT HEAD ON, ON THE INTERSTATE A YEAR AGO ADN COULD'VE DIED!! WE ARE STILL DISABLED AND WILL BE FOR THE REST OF OUR LIVES. THE LAST THING I WANT IN MY LIFE IS TO HAVE ANOTHER CLOSE CALL TO DEATH! THIS NEEDS TO BE ADDRESSED! I NOW HAVE TO PURCHASE 2 BRAND NEW TIRES, EVEN THOUGH I JUST GOT NEW ONES! NEED NEW STRUT/SPRING COMBOS ON EACH SIDE, OTHERWISE THEY WEAR DIFFERENTLY AND COULD HAVE MORE ISSUES LATER AND NEW BALL JOINTS ON EACH SIDE. NOT ONLY THAT BUT I HAVE TO GET THESE TIRES BALANCED AND ROTATED AT ANOTHER FEE. DIDN'T HAVE A CAR FOR OVER A WEEK, AND MISSED SCHOOL. FIX THIS ISSUE! DO SOME RESEARCH YOURSELF AND YOU WILL SEE WE HAVE A BIG PROBLEM ON OUR HANDS!!! WHY SHOULD I HAVE TO PAY AND SUFFER FOR THIER MISTAKE? CAN YOU ANSWER THESE QUESTIONS FOR ME?

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. HE HEARD AN UNUSUAL NOISE COMING FROM THE VEHICLE WHILE DRIVING APPROXIMATELY 25 MPH, AND UPON FURTHER INSPECTION, HE NOTICED THAT THE FRONT DRIVER'S SIDE TIRE WAS FLAT. IN AN ATTEMPT TO CHANGE THE DEFECTIVE TIRE, HE HEARD THE SAME NOISE A SECOND TIME. HE THEN NOTICED THAT THE FRONT DRIVER'S SIDE COIL SPRING HAD FRACTURED AND PUNCTURED THE TIRE THROUGH THE SIDEWALL. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 74000 AND THE CURRENT MILEAGE WAS 74000.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THE REAR DRIVERS SIDE TIRE WAS WORN PREMATURELY AND WAS CAUSING THE REAR OF THE VEHICLE TO VEER ABNORMALLY. THE VEHICLE WAS TAKEN TO A LOCAL TIRE SPECIALIST WHO ADVISED THAT THE REAR DRIVERS SIDE COIL SPRING HAD FAILED CAUSING THE TIRE TO WEAR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000 AND THE CURRENT MILEAGE WAS 134,000.

HI I AM WRITING ABOUT MY 17-YEAR-OLD SON'S CAR. IT IS A 2002 MERCURY SABLE. HE HAD A BLOW-OUT 4 NIGHTS AGO WHICH PROMPTED HIM TO CALL AAA TO CHANGE IT AT 11:30 P.M. THE NEXT DAY WE WENT TO GET A NEW TIRE FOR THE FRONT PASSENGER SIDE, THEY PUT A NEW TIRE ON IT, WE PAID THEM AND PROCEEDED TO BACK OUT OF THE DRIVEWAY AND THE TIRE WENT FLAT. THE MECHANIC THEN TOOK THE TIRE OFF AND TOLD US WE HAD A BROKEN COIL SPRING THAT WAS PUNCTURING THE TIRES. WE THEN TOOK THE CAR TO THE GARAGE TO HAVE THIS SPRING REPLACED FOR $150 AND UPON DRIVING THE CAR INTO THE SHOP THE OTHER SIDE BROKE AND PUNCTURED THE LEFT TIRE. SO NOW MY BILL IS UP TO $300 ALREADY AND HE HASN'T EVEN CHECKED THE REAR COILS YET. IT IS VERY FRUSTRATING TO ME TO SEE THAT THEY HAD RECALLS FOR THE 2001 SABLE AND OBVIOUSLY THEY HAVEN'T FIXED THE PROBLEM. THIS WAS A VERY TERRIFYING THING FOR ME TO DRIVE TO STAY WITH MY SON WHILE WAITING FOR AAA AND TO SEE THIS TIRE THAT WAS SPLIT IN HALF. MY SON WAS ONLY MINUTES FROM GETTING ONTO THE HIGHWAY WHERE THIS COULD HAVE BEEN A HORRIFIC ACCIDENT. I HAVE READ LOTS OF COMPLAINTS ON THE INTERNET ABOUT THE 2002 HAVING PROBLEMS SO MY QUESTION IS WHY HASN'T ANYTHING BEEN DONE YET. I SURE HOPE IT DOESN'T HAVE TO COME TO SOMEONE GETTING HURT OR EVEN WORSE BEFORE THIS PROBLEM IS FIXED. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE EXITING A PARKING SPACE, THERE WAS A LOUD BANGING NOISE. THE CONSUMERS DAUGHTER DISCOVERED THE FRONT DRIVER'S SIDE TIRE WAS PUNCTURED . THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY FOUND THE SUSPENSION COIL SPRING SNAPPED AND PUNCTURED THE FRONT DRIVER'S SIDE TIRE. THERE WAS CURRENTLY AN OPEN INVESTIGATION FOR THE DESCRIBED FAILURE (SEE NHTSA ACTION NUMBER EA08018: COMPONENT :SUSPENSION:FRONT:SPRINGS:COIL SPRINGS) HOWEVER THERE WERE NO RECALLS. UPDATED 04/13/10. *LJ UPDATED 10/12/10*JB

A FRONT COIL SPRING BROKE AND PUNCTURED MY FRONT TIRE ON MY 2002 MERCURY SABLE. IT HAPPENED WHEN I WAS PULLING OUT OF A PARKING SPOT. I HAD IT TOWED TO A DEALERSHIP FOR REPAIRS. *TR

IN FEBRUARY 2010 WHILE LEAVING OUR HOME HEADING TOWARDS HIGHWAY I NOTICED THE CAR HANDLING UNUSUAL. PULLED OFF TO THE SIDE AND HAD A FRONT LEFT FLAT TIRE. HAD THE TIRE CHANGED IT WAS TOTALLY SHREDDED ON THE INSIDE AND WAS NOT ABLE TO MOVE THE CAR. AFTER INSPECTING THE TIRE THERE WAS A PIECE OF BROKEN COIL SPRING INSIDE THE TIRE. MY CAR NOW SITS IN THE DRIVEWAY BECAUSE OF THE COST FORD WANTS TO REPAIR THE PROBLEM AND IF I HAVE IT REPAIRED "I CAN PURSUE A REFUND IF A RECALL IS MADE". THIS HAS CAUSED NOW THE NEED TO ALSO HAVE TO PURCHASE NEW TIRES. *TR

SPRING ON FRONT STRUTS BROKE ON BOTH SIDES, CAUSING TIRE BLOWOUT AND POTENTIALLY DANGEROUS CONDITION. SPRINGS WERE BROKEN AT IDENTICAL POINTS AND SHOW PARTIAL RUST PRIOR TO BREAKING INDICATING A DEFECTIVE MANUFACTURER OF THE SPRING. *TR

ON 1/21/2010 I DISCOVERED THAT THE RIGHT DRIVER SIDE SPRING ON MY 2002 MERCURY SABLE HAD BROKE AND PUNCTURED THE NEARBY TIRE. SOMEHOW (LUCKILY) THIS HAPPENED WHILE THE CAR WAS PARKED. I DISCOVERED THAT THERE HAD BEEN A RECALL FOR THE EXACT SAME PROBLEM ON 1999-01 SABLES THAT INCLUDED THE INSTALLATION OF A PROTECTIVE SHIELD TO PREVENT A BROKEN SPRING FROM PUNCTURING A TIRE. THIS RECALL WAS NOT ISSUED UNTIL JULY 2004, WELL AFTER MY VEHICLE HAD BEEN MANUFACTURED. OBVIOUSLY MY VEHICLE HAD NOT BEEN EQUIPPED WITH ANYTHING TO PREVENT THE EXACT PROBLEM THAT INITIATED THE OTHER RECALL AND AS SUCH I CANNOT UNDERSTAND WHY MY OWN VEHICLE WOULD NOT BE ALSO RECALLED. I AM REQUESTING THAT SOMETHING BE DONE. THIS IS A VERY, VERY SERIOUS DEFECT AND I AM BAFFLED AS TO HOW IT WAS OVERLOOKED WHEN OLDER MODEL CARS WERE RECALLED FOR THE SAME PROBLEM. *TR

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT ALL FOUR DOORS ON HIS VEHICLE REMAINED UNLOCKED WHENEVER HE WAS DRIVING. IMMEDIATELY AFTER HIS VEHICLE WAS STARTED THE WARNING LIGHTS CAME ON AND THE DOORS UNLOCKED. THE CONTACT HAD TO LOCK MANUALLY LOCK THE DOORS. THE FORD MANUFACTURER STATED THAT THEY WOULD NOT REPAIR THE VEHICLE; HOWEVER, THEY OFFERED THE CONTACT NO EXPLANATION. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000. UPDATED 3/10/10 *CN UPDATED 05/10/10*JB