2002 Mercury Sable Complaint Log

DT: THE CONTACT STATED WATER WAS COMING FROM THE OUTSIDE OF THE VEHICLE, AND LEAKING INTO THE BRAKE AREA. IT WAS COMING DOWN BEHIND THE DASHBOARD. WHEN IT RAINED THERE WOULD BE WATER IN THE DRIVER'S AND PASSENGER'S SIDE FLOORBOARD. SHE CONTACTED THE DEALER. THE FIRST TIME THEY CLEARED OUT SOME LEAVES. THE SECOND TIME THEY SAID IT WAS THE TRACK ON THE SUN ROOF. THIRD TIME, THE DEALER CLAIMED THE LEAK WAS COMING FROM THE WINDSHIELD. THE DEALER WAS OFFERING NO FREE REMEDY. THERE WAS NOISE COMING FROM PASSENGER'S SIDE FRONT BRAKES. THE DEALER STATED THIS WAS NORMAL. *AK UPDATED 12/07/05. *JB

I HAD THE FRONT DRIVER SIDE SPRING BREAK AND PUNCTURE THE FRONT TIRE. *JB

THE CAR HAD A NOISE IN THE REAR SOUNDED LIKE A LOSE PIPE WAS WAITING TO HAVE THE CAR LOOK AT. SOME DAYS LATER ALL OF A SUDDEN ONE DAY THE SPRING MUST HAVE MOVED AND FLATTENED THE TIRE. INSTALLED THE SPARE TIRE AND DROVE TO THE DEALER TURNS OUT THAT BOTH REAR COIL SPRINGS WERE BROKEN.

MY 2002 MERCERY SABLE HAD CORRODED SPRINGS WHICH BROKE. I HAD TO PAY $449.77 TO REPAIR THE CAR AND COULD NOT GET REIMBURSEMENT BECAUSE THERE WAS NOT RECALL ON THE 2002. THIS APPEARS TO BE THE SAME PROBLEM THAT OCCURRED WITH THE 2001 MODEL .

I PUT MY FOOT ON THE BRAKE, AND THE CAR ACCELERATED AND I WAS UNABLE TO STOP CAUSING AN ACCIDENT. THIS HAS ALSO HAPPENED ON SEVERAL OTHER OCCASSIONS CAUSING NEAR MISS ACCIDENTS. *NM

DT: THE CONTACT OWNS A 2002 MERCURY SABLE LS. THE VEHICLE HAD LESS THAN 31,900 MILES ON IT. ON 5/6/05 FRONT BRAKES WERE REPLACED. FRONT BRAKE PADS CUT THE FRONT ROTORS. RESURFACED THE ROTORS, REPLACED AND MACHINED THEM WHICH COST $250-275. . THEN ON 7/25/05 HAD THE REAR BRAKES REPLACED/MACHINED REAR DRUMS/REPLACED SHOES/ FLUSHED THE BRAKE SYSTEM, AND REPLACED BRAKE CYLINDER. WHICH COST CONSUME R AROUND $425. THE VEHICLE NOW ONLY HAS 33,544. THE DEALERSHIP HAS BEEN VERY GOOD ABOUT DOING WORK ON THIS VEHICLE. CONSUMER CONTACTED THE MANUFACTURER, AND THEY TOLD HIM THE PROBLEM WAS WITH THE VEHICLE. THEY SAID THEY WOULD CALL THE DEALERSHIP. ALL THEY DID WAS CONTACT THE DEALERSHIP, AND THEY GAVE CONSUMER $50 OFF. THAT WAS ALL THE MANUFACTURER DID, AND THEY NEVER CONTACTED HIM BACK. HE DEALT WITH THE MANUFACTURER BEFORE, AND THEY DID NOTHING FOR HIM THEN. CONSUMER DID NOT LIKE THE WAY CUSTOMER SERVICE HANDLED HIS CONCERNS. BRAKES WENT OUT AFTER THREE YEARS. ALSO CONTACTED CONSUMER REPORTS, AND THEY INFORMED HIM THAT THEY WERE GOING TO DO A REPORT ON CAR BRAKES. *AK

MY LEFT HEADLAMP HOUSING HAS WATER ON THE INSIDE OF THE PROTECTIVE HOUSING AROUND THE HEADLAMP AND PARKING LAMP. THE MOISTURE IS INCREASED TO THE POINT WHERE NIGHTTIME LIGHTING HAS BEEN ADVERSELY DIMINISHED. THERE ARE NO CRACKS, STONE CHIPS, OR OTHER VISIBLE EVIDENCE OF DAMAGE TO THE EXTERIOR OF THE PROTECTIVE COVER TO THE LIGHT HOUSING. THE MOISTURE WAS FIRST NOTICEABLE IN MAY 2005. THE VEHICLE HAS 30,000 MILES AND I HAVE OWNED IT SINCE NEW. I CAN SUPPLY PHOTOGRAPHS OF THE DEFECTIVE HOUSING IF NEEDED. THE DIMINISHED NIGHTTIME VISIBILITY FROM THE HEADLIGHT IS COMPROMISING OPERATIONAL SAFETY. THE VEHICLE VIN NUMBER IS: [XXX]. *NM UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

DT: I AM WARE OF A RECALL OF 1999-2001 FOR MERCERY SABLE VEHICLE FOR THE SPRINGS CORRODING AND BREAKING. I HAD THE SAME ISSUE WITH 2002 MERCERY SABLE IN WHICH I HAVE HAD TO PAY OUT A EXORBITANT AMOUNT OF MONEY TO REPAIR, $550.61. I HAVE BEEN DENIED REFUND BECAUSE THERE WAS NO RECALL.*AK

WHILE DRIVING A TRACTOR TRAILER JUMPED IN FRONT OF CONSUMER'S VEHICLE. DRIVER APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR. DRIVER LOST CONTROL OF THE VEHICLE AND SLID UNDERNEATH TRACTOR TRAILER. THE DRIVER'S SIDE AIRBAG DID NOT DEPLOY, BUT THE PASSENGER'S SIDE AIR BAG DID DEPLOY. DRIVER SUSTAINED HEAD INJURIES AND DIED THIRTY MINUTES LATER. *AK

WHILE DRIVING AT 35 MPH VEHICLE HESITATED WHEN ATTEMPTING TO ACCELERATE . CONSUMER WAS CONCERNED THAT SHE WILL BE REAR ENDED. VEHICLE HAD BE REPAIRED TEN TIMES, HOWEVER THE PROBLEM RECURRED. *AK

DT: CONSUMER STATED THE WINDSHIELD LEAKED, WHICH, IN TURN, BLEW OUT AIR CONDITIONER BLOWER MOTOR. THE LEAK STARTED AT APPROXIMATELY 45,000 MILES. FORD SENT THE DEPARTMENT OF TRANSPORTATION A LETTER STATING THAT THIS WOULD HAPPEN , AND THE DEALERS SHOULD CONTACT THE CONSUMER, SHE FOUND THAT INFORMATION ONLINE. VEHICLE WAS PURCHASED USED, AND THE DEALER NEVER DISCLOSED THIS INFORMATION. WHEN THE LEAK STARTED SHE DID CONTACT THE DEALERSHIP AND MANUFACTURER, AND THEY TOLD HER THERE WAS NOTHING THEY COULD DO. THE WINDSHIELD LEAKED WHENEVER IT RAINED. THE PROBLEM WAS THE MOUNTING BRACKETS ACCORDING TO THE LETTER ONLINE. CONSUMER STILL HAD THE BLOWER MOTOR TO SHOW THE WATER DAMAGE.*AK

GEAR SHIFT LOCK STICKS AND DOES NOT ALWAYS ENGAGE ALLOWING SHIFT LEVER TO MOVE THE FULL RANGE OF TRANSMISSION POSITIONS WHILE DRIVING. THE ORANGE POSITION INDICATOR IS LOOSE AND FLOATS FREELY SO YOU NEVER KNOW WHAT POSITION THE TRANSIMSSION IS IN.*AK

I FOUND ON YOUR SITE RECALL #03V087000 CONCERNING THE WINDSHIELDS IN THE 2002 MERCURY SABLES. I AM HAVING THE SAME PROBLEM ON MY 2002 SABLE SO I CALLED FORD AND TALKED TO THEM ABOUT THE RECALL AND THEY SEARCHED BY MY VIN #[XXX] AND WAS TOLD THAT MY VEHICLE WAS NOT ONE OF THE VEHICLES RECALLED ON THAT PROBLEM. MY WINDSHIELD HAS A LOT OF AIR NOISE COMING IN WHILE DRIVING AND IT LEAKS AND AT FREEWAY SPEEDS THE WINDSHIELD BUZZES AND VIBRATES. I DID NOT OWN THE CAR WHEN THIS RECALL WAS ISSUED BUT I CAN'T HELP BUT WONDER IF MORE OF THEM SHOULD OF BEEN ON THE RECALL LIST. THERE HAS BEEN NO ACCIDENTS OR INJURIES WITH MY PROBLEM BUT I JUST WANTED TO MAKE NHTSA AWARE OF THE PROBLEM INCASE OTHER PEOPLE HAVE THE SAME PROBLEM AS ME AND THEIR SABLES WAS NOT ON THE RECALL LIST. THANK YOU, [XXX]. *AK UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

AIR BAG DID NOT DEPLOY IN HEAD ON COLLISION. *BF THE CONSUMER WAS INVOLVED IN A HEAD ON COLLISION WHICH RESULTED IN A TOTAL LOSS. *SC

COMPLAINT RECEIVED VIA E-MAIL. ON THURSDAY 11/18/04 AT APPROXIMATELY 5:30 PM CENTRAL DAYLIGHT TIME I WAS INVOLVED IN A HEAD ON COLLISION WITH ANOTHER VEHICLE, RESULTING IN A TOTAL LOSS OF MY 2002 MERCURY SABLE LS PREMIUM, ID [XXX]. THE COOK COUNTY POLICE WAS NO THE SCENE AND ISSUED REPORT # 04-140236. FORTUNATELY FOR ME AND THE OTHER DRIVER THERE WERE NO INJURIES REQUIRING TRANSPORTATION BY THE PARAMEDICS AT THE SCENE TO A HOSPITAL. THE AIR BAG SYSTEM ON THE OTHER VEHICLE WAS ACTIVATED AND DID DEPLOY. HOWEVER, MY VEHICLE AIR BAG SYSTEM DID NOT. THIS WAS THE REASON FOR MY CONCERN AND ADVISEMENT TO YOU. MY VEHICLE WAS INSURED BY TRAVELERS INSURANCE COMPANY, AND HAS BEEN HANDLED BY [XXX] , PHONE # 800-842-6172, EXT. [XXX] AT NAPERVILLE, ILLINOIS OFFICE. I HAVE RECEIVED THE CHECK FOR THE VALUE OF THE VEHICLE THAT WAS DETERMINED IN THE AMOUNT OF $ 10,905.00 FOR ABOUT 30,000 MILES. THE VEHICLE WAS TO BE PICKED UP FROM THE TOWING COMPANY THAT WAS AT THE SCENE AND TRANSPORTED TO A STORAGE FACILITY USED BY TRAVELERS INSURANCE. CONFIRMATION ON THIS DEFICIENCY ON THE AIR BAG SYSTEM CAN BE OBTAINED FROM TRAVELER INSURANCE CO. IF YOU NEED DOCUMENTATION. I HAVE SIGNED AND SENT THE TITLE OF THE VEHICLE TO THEM IN ORDER TO RECEIVE MY CHECK. *AK *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING CONSUMER APPLIED THE BRAKES TO AVOID ANOTHER VEHICLE AND IT CRASHED INTO THE OTHER VEHICLE ON THE PASSENGER'S SIDE. NO INJURIES REPORTED. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. ON 11-01-04 THE PROBLEM RECURRED. THE*AK

I OWN A 2002 MERCURY SABLE VIN # [XXX]. THE AUTOMATIC TRANSMISSION SLIPS BADLY WHEN GOING FROM FIRST TO SECOND GEAR. I HAVE BEEN TRYING TO GET THE DEALER, FAIRFEILD LINCOLN MERCURY, 6065 DIXIE HIGHWAY, FAIRFEILD OHIO, 45014, TO REPAIR THE PROBLEM SINCE 11/17/03 WITH NO RESULT. ON OCTOBER 25, 2004 I PULLED OUT IN TRAFFIC AND WAS ALMOST STRUCK WHEN THE VEHICLE FAILED TO SHIFT AND ACCELERATE THROUGH THE INTERSECTION. THE TRANSMISSION FAILS TO SHIFT AND THE RPMS MAXED OUT. THE VEHICLE SIMPLY COASTED THROUGH THE INTERSECTION AND THE OTHER VEHICLE WAS ABLE TO NARROWLY AVOID HITTING ME. ON THE THREE OCCASION (WHICH I CAN DOCUMENT) THE DEALERSHIP SAID THEY DROVE THE VEHICLE AND COULD NOT DUPLICATE THE FAILURE AND THUS THEY COULD NOT REPAIR THE VEHICLE.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING TO WORK ON ONE OF THE FIRST "COLD" DAYS THIS FALL, MY WIFE HAD THE RIGHT REAR WINDOW IMPLODE INTO THE BACK SEAT. THERE WAS NO APPARENT PROJECTILE, NO FOREWARNING OTHER THAN A LIGHT CRACKLING NOISE BEFORE THE GLASS RAINED INTO THE CAR.*AK

WHILE DRIVING, THE ENGINE COMPLETELY SHUT DOWN. ONCE THE VEHICLE HAS BEEN TURNED COMPLETELY OFF, THE VEHICLE WOULD START AGAIN AFTER A FEW MINUTES. PLEASE PROVIDE ANY FURTHER INFORMATION. PLEASE PROVIDE VEHICLE IDENTIFICATION NUMBER. *JB

PASSENGER AIR BAG DEPLOYED, HOWEVER, DRIVER SIDE AIR BAG DID NOT. *BF THIS INCIDENT WAS A COLLISION WITH A STATIONARY VEHICLE. *SC *JB

CONSUMER WAS DRIVING THROUGH THE PARKING LOT AT WALMART AND HIT A CONCRETE SIDEWALL, AND THEN HIT ANOTHER VEHICLE. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. *AK

I HAD THE CRUISE CONTROL SET IN MY VEHICLE WHILE I WAS TRAVELING ON THE EXPRESSWAY (2002 MERCURY SABLE). AS I STARTED TO APPROACH THE VEHICLE IN FRONT OF ME I PRESSED ON THE BRAKE PEDAL TO SLOW DOWN AND DISENGAGE THE CRUISE CONTROL. MY VEHICLE SLOW DOWN BUT WHEN I TOOK MY FOOT OFF THE BRAKE PEDAL IT STARTED TO ACCELERATE. I PRESS ON THE BRAKE PEDAL AGAIN AND IT SLOWED DOWN. WHEN I TOOK MY FOOT OFF IT ACCELERATED AGAIN. THIS TIME I LET IT ACCELERATE TO SEE WHEN IT WOULD LEVEL OFF OR MAINTAIN A SPEED. IT STOPPED AT THE PREVIOUS CRUISE SETTING. I NOTICED THERE WAS NO CRUISE LIGHT ON. WHEN THE CRUISE CONTROL IS ACTIVATED THERE IS A GREEN LIGHTED DISPLAY SAYING "CRUISE" ON THE INSTRUMENT PANEL. THERE WAS NO LIGHT AND THE CRUISE WAS STILL ENGAGED. I PUT MY FOOT UNDER THE ACCELERATOR PEDAL AND LIFTED THE PEDAL TO TRY AND SLOW THE VEHICLE AND THAT DID NOT STOP DISENGAGE IT. MY NEXT THOUGHT WAS TO PUT THE VEHICLE IN NEUTRAL AND COAST ONTO THE SHOULDER OF THE ROAD. BEFORE I DID THAT I STOMPPED ON THE ACCELERATOR PEDAL ABOUT 3 TIMES AND THAT FINALLY DISENGAGED WHAT EVER WAS STUCK. I TOOK THE VEHICLE INTO THE MERCURY (SESI LINCOLN-MERCURY IN YPSILANTI,MI.) DEALERSHIP WHERE I PURCHASED THE VEHICLE. THEY INSPECTED IT AND COULD FIND NO PROBLEM. I CALLED FORD MOTOR CO. CUSTOMER SERVICE AND REPORTED THE INCIDENT. THEY SAID THEY WOULD LOOK INTO IT. I HEARD BACK FROM THEM AND THEIR RESPONSE WAS THEY COULD NOT FIND WHERE A RECALL HAD BEEN ISSUED FOR THIS PROBLEM SO THERE WAS NOTHING THEY COULD DO. I KNOW FORD OR ANY OF THE AUTO COMPANIES DON'T VOLUNTARILY ISSUE RECALLS UNLESS IT'S A MAJOR PROBLEM, IT COSTS LOTS OF MONEY. WHETHER THIS IS A LARGE OR SMALL INCIDENT, RELATING TO THE NUMBER OF OCCURRENCES, ANYTHING THAT HAS TO DO WITH BRAKING, NOT BRAKING OR ACCELERATION TO ME IS A MAJOR MAJOR PROBLEM. FORD BREAKS IT DOWN INTO DOLLARS AND CENTS.*AK

WATER LEAKED INTO THE A/C FAN MOTOR, CAUSING FAILURE TO THE A/C UNIT. PLEASE PROVIDE MORE INFORMATION. *JB

WHILE DRIVING 40 MPH TRANSMISSION INTERMITTENTLY SLIPPED GEARS. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

CAR SURGES.TRANSAXLE LIGHT COMES ON AND CONTINUALLY BLINKS UNTIL THE IGNITION IS TURNED OFF. BEEN TO THE DEALER 3 TIMES WHERE ERROR PO734 WAS RETRIEVED EACH TIME. DEALER REPLACED SOME TRANSMISSION PARTS. DEALER UNABLE TO DUPLICATE THE PROBLEM. THE PROBLEM IS INTERMITTENT AND STILL EXISTS. CALLED FORD MOTOR COMPANY (MERCURY) CUSTOMER SERVICE. NO HELP. REQUESTED A DISPUTE APPLICATION FORM. *AK

WHILE DRIVING 40 MPH, THE CONSUMER CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THIS CAUSED THE DRIVER TO SUSTAINED MAJOR INJURIES AND WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE VEHICLE WAS TOWED TO A GARAGE. PLEASE PROVIDE FURTHER DETAILS. *JB

FAULTY HEATER BLOWER MOTOR. CONTROL RESISTOR BURNT OUT.*AK

WHILE DRIVING ON THE HIGHWAY OIL LIGHT CAME ON, AND THE VEHICLE STARTED SHAKING. VEHICLE STALLED WHILE THE CONSUMER WAS PULLING OFF THE HIGHWAY. CONSUMER THEN CHECKED THE OIL LEVEL WHICH INDICATED EMPTY. VEHICLE WAS TOWED TO A DEALERSHIP AND STAYED THERE FOR 3 WEEKS BEFORE THEY INDICATED THAT ENGINE LOST ITS OIL. VEHICLE WAS THEN TOWED TO A MECHANIC, WHO DID TSB 10007358 PRINT OUT THAT INDICATED THAT THIS WAS A COMMON FAILURE WITH THESE VEHICLE.*AK

WHILE DRIVING 70 MPH IN CRUISE CONTROL THE VEHICLE STALLED WITHOUT WARNING. THE DEALERSHIP WAS NOTIFIED AND INSTALLED A NEW BRAKE LIGHT SWITCH. *NM *NM

DURING A 35 MPH VEHICLE COLLISION FRONT AIR BAGS DID NOT DEPLOY. CONSUMER SUSTAINED MINOR INJURIES. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

COWL OF WINDSHIELD LEAKING ALOT OF WATER IN FRONT PASSANGER SIDE. ABOUT THREE MONTHS AGO BLOWER MOTOR STOPPED WORKING LEADING TO VISIBILITY PROBLEMS, FOGGING WINDOWS AND INABILITY TO DRIVE SAFELY ALSO LOSS OF HEAT IN VERY COLD WEATHER. *AK

COWL AT BASE OF WINDSHIELD LEAKED WATER INTO BLOWER MOTOR RESULTING IN A LOSS OF HEAT AND FRONT DEFROST CAPABILITY LEADING TO VISIBILITY ISSUES, FOGGING OF WINDOWS AND INABILITY TO DRIVE VEHICLE SAFELY. *LA

VEHICLE STALLED INTERMITTENTLY WHILE DRIVING. *NM VEHICLE GAVE NO WARNING BEFORE IT DIED. SERVICE DEPT CAN NOT FIND THE PROBLEM. *TC

VEHICLE SHUTS DOWN AT HIGHWAY SPEED WITHOUT WARNING. DEALER WAS NOT ABLE TO DUPLICATE THE PROBLEM. *BF THE THEFT LIGHT CAME ON AS WELL AS THE ABS LIGHT WHEN THE VEHICLE SHUT OFF. THE CONSUMER WAS TOLD THE IDLER AIR CONTROL WAS BAD AND HAD TO BE REPLACED. *TC WHEN THE VEHICLE STALLED FOR THE THIRD TIME, THE ABS LIGHT DID NOT ILLUMINATE, BUT THE BATTERY LIGHT ALONG WITH OTHER LIGHTS WHICH DISPLAYED PICTURES DID ILLUMINATE. THE DEALER HAD NO IDEA WHAT THE PROBLEM WAS. *JB

1) SUDDEN NO WARNING, 2) ACCELERATOR CABLE BROKE, I WAS IN THE MIDDLE LANE OF A BUSY INTERSTATE HWY (I-96)DURING MORNING RUSH HOUR TRAFFIC. THE VEHICLE DE-ACCELERATED RATHER QUICKLY. I AVOIDED AN OTHERWISE FATAL ENDING BY TURNING INTO ONCOMING, RIGHT LANE TRAFFIC, AND MAKING IT TO THE SHOULDER OF THE ROAD. 3) THE DEALERSHIP WAS EAGER TO REPLACE THE BROKEN CABLE, AT A COST TO ME OF $260.00. YES I DO HAVE THE ORIGINAL (BROKEN CABLE) IF YOU WOULD LIKE TO INSPECT IT. THANK YOU. *AK

WHILE DRIVING 20 MPH VEHICLE ACCELERATED UNCONTROLLABLY. CONSUMER APPLIED THE BRAKE PEDAL AND WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. IT WAS TAKEN TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK

WHILE DRIVING BRAKES PROCEEDED TO THE FLOOR AND THE VEHICLE SURGED FORWARD. AS A RESULT, DRIVER HAD TO PUT THE VEHICLE INTO NEUTRAL. DEALER STATED THEAT BATTERY VOLTAGE WAS LOW. *AK

WHILE APPLYING THE BRAKES THE VEHICLE ACCELERATED. *AK MERCURY SUGGESTED THAT NOTHING WAS WRONG WITH THE VEHICLE. *SC

WINDSHIELD ON 2002 MERCURY SABLE IS DEFECTIVE. *MR THE CONSUMER HEARD A NOISE COMING FROM THE RIGHT SIDE OF THE WINDSHIELD IN THE AREA OF THE GLOVE BOX. THE PROBLEM WAS INTERMITTENT. THE PROBLEM WOULD SEEM TO GET WORSE DURING COLD WEATHER. (RATTLING AND WHISTLING) THE REAR BRAKE LIGHT WOULD STAY LIT AFTER THE CONSUMER EXITED THE VEHICLE. THE CONSUMER WOULD HAVE TO REOPEN THE VEHICLE AND STEP ON THE BRAKE PEDAL A FEW TIMES BEFORE THE BRAKES WOULD GO OUT. (THIS WAS AN OCCASIONAL PROBLEM) THE BRAKE PEDAL WAS ON RECALL WHICH WAS #04106000, BUT THE WINDSHIELD WAS NOT. THE WINDSHIELD RECALL #03V087000. *SC *JB

CONSUMER RECEIVED RECALL 03V087000 CONCERNING WINDSHIELD MOUNTING. THE VEHICLE HAS SEVERE NOISE FROM THE WINDOWS. ALSO THE WINDOWS SQUEAK AND RATTLE SEVERELY. THE RECALL DID NOT COVER CONSUMER'S VEHICLE DUE TO VIN. *AK *NM

I BOUGHT MY CAR TWO MONTHS AGO AUGUST 10,2003, FROM HOODRIVER FORD MERCURY, AND SO FAR, IT HAS BEEN IN THE SHOP TWICE. WHILE I AM SITTING,IT DIES AND WILL NOT KEEP IDLING AFTER 5 MINUTES. I HAVE TAKEN IT IN TWICE TO THE SHOP AT THE FORD DEALER, AND THEY HAVE ALREADY COST ME $48.00 ON MY FORD CREDIT CARD FOR A FUEL PUMP. THEY ALSO SAID THAT THEY PUT IN NEW SENSORS TOO. I DON'T WANT TO USE UP MY FULL WARRANTY IN A FEW MONTHS.... TWO DAYS AGO, I TOOK IT BACK AND THEY PUT IN FOUR OTHER PARTS WITH SOMETHING TO DO WITH LEAKING VALVES AND OR SOMETHING ELSE. IT IS NOW SITTING IN THE SHOP AGAIN, AS THEY HAVEN'T RESOLVED ANYTHING, IT STILL WILL NOT IDLE FOR LONG. I TRIED TO GET THEM TO REPLACE THE CAR WITH SOMETHING ELSE, BUT THEY REFUSED TO DO SO. NOW, I DRIVE FOR THE SENIOR SERVICES, AND I NEED A DEPENDABLE CAR THAT I CAN RELY ON FOR MY WORK.

TRANSMISSION PROBLEM IN TRAFFIC. CAR DOESN'T SHIFT PROPERLY WHEN ACCELERATING FROM LOWER SPEEDS AND GIVES PASSENGERS A JOLT. *LA

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS SITTING IDLE WHEN IT LUNGED FORWARD ABNORMALLY WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 60,000.

I HAVE A 2002 MERCURY SABLE W/ 40,000 MILES ON IT. THE CAR HAD TO BE TAKEN BACK NUMEROUS TIMES THE HUB CAPS FELL OFF AFTER THE 6TH TIME THEY REPLACED WITH ALLOY WHEELS. THE RIGHT & LEFT SWAY BAR END LINKS HAVE BEEN REPLACED. THE ALTENATOR WENT OUT AND WAS REPLACED. THE TRANSMISSION HAD TO COMPLETELY BE OVERHAULED. THE POWERTRAIN CONTROL MODULE REPLAED, THE SPARK PLUG WIRE REPLACED, REPLACED PROCESSOR AND KEY. #4 PLUG WIRE SHORTING OUT CAUSED COIL TO GO BAD AND FOULED #3 AC COIL ASY-IGN REPLACED AFTER FIXING $3 & #4 SHOWED UP ON POWER BALANCE RETEST,BUT SAID ROAD TEST WAS OK AT THIS TIME SUGGESTED FEL MANAGEMENT. IT SCARES ME THAT SO MUCH CAN GO WRONG ON A 2002 AUTO. I DID HAVE EXTENDED WARRANTY ON THE ALTENATOR AND TRANSMISSION, BUT I WOULD HAVE HATED TO PAY THE $3028.00 CHARGE TO FIX THE PROBLEM, I WASN'T REAL HAPPY TO PAY THE DEDUCTIBLE. THE EXTENDED WARRANTY GOT STUCK PAYING EVEN THOUGH I HAD THE CAR IN UNDER ORIGNAL WARRANTY FOR THE SAME PROBLEM. *LA

CONSUMER STATES THAT WHILE DRIVING AT 25 MPH VEHICLE WAS IN A COLLISION WITH ANOTHER VEHICLE. UPON IMPACT, DRIVER'S SIDE AIR BAG DID NOT DEPLOY. DEALER NOTIFIED.*AK

AFTER 18 MONTHS OF PROPER OPERATION, THE AUTOMATIC HEATER/AC TEMPERATURE CONTROL STARTED TO MALFUNCTION ON MY VEHICLE. WHEN STARTED FROM A COLD START, THE INTERIOR TEMPERATURE IS MAINTAINED AT A COMFORTABLE 77 TO 78 DEGREES. AS TIME PASSES, IT IS NECESSARY TO KEEP INCREASING THE TEMPERATURE UNTIL AFTER AN HOUR HAS PASSED, THE SETTING IS AT 85 DEGREES AND IT IS STILL TOO COLD. THE NEXT SETTING IS 90 DEGREES WHICH IS FULL HEAT TO CAR. IT DOESN'T TAKE LONG FOR THE HEAT TO RUN YOU OUT. THEN IT HAS TO BE SET BACK TO 85 DEGREES. THIS IS NOT ONLY ANNOYING AND UNCOMFORTABLE, IT IS UNSAFE, BECAUSE WHILE DRIVING, I HAVE TO CONTINUALLY MAKE THE ADJUSTMENTS. THE PROBLEM IS A PERMANENT ONE; IT DOES NOT COME AND GO. HAD IT BACK TO DEALER 4 TIMES, MOST OF THE TIME THEY RAN THE CAN IN THE HEATED AND AIR CONDITIONED SHOP AND COULD NOT DUPLICATE THE PROBLEM. AT MY LAST TIME TO THE DEALER, THE SERVICE MANAGER TOLD ME THAT THEY HAD SPENT ALL THE TIME AND MONEY THEY WERE GOING TO ON MY VEHICLE UNLESS THEY COULD COME UP WITH AN ERROR CODE. THEY SHOWED ME HOW TO READ THE ERROR CODE BUT THERE IS NO ERROR CODE. IT SEEMS AS THOUGH THE TEMPERATURE SENSOR IN THE CABIN MODULE IS HEATING UP WITH OPERATION, OR CHANGING FOR SOME OTHER REASON. THE SYSTEM DID NOT OPERATE LIKE THIS FOR THE FIRST 18 MONTHS LIFE OF THE CAR AND SHOULD NOT NOW. FORD APPARENTLY CANNOT SOLVE A PROBLEM WITHOUT AN ERROR CODE. AGAIN, IT IS A SAFETY PROBLEM TO ME AS WELL A COMFORT PROBLEM. THE ACTUAL DATE THAT IT STARTED IS APPROXIMATE. THE VERY POOR TEMPERATURE CONTROL ACCOUNTS FOR A GOOD PORTION OF THE LOW MILEAGE ON THE CAR. MY LITTLE MERCURY TRACER IS ABLE TO KEEP US VERY COMFORTABLE AND WARM AND COST A WHOLE LOT LESS. *AK

I OWN A 2002 MERCURY SABLE STATION WAGON,PURCHASED IN JAN. 2002. IN EARLY MARCH,2003, I RECEIVED A SAFETY RECALL NOTICE (COMPLIANCE RECALL #03C03) FROM MERCURY. I CONTACTED MY LOCAL MERCURY DEALER, TOOK MY CAR IN AND THE DEALER TOOK INFORMATION FROM THE CAR AND TOLD ME THAT THEY WOULD CONTACT ME WHEN THE REPLACEMENT PARTS CAME IN. WE RESTRICTED USE OF OUR NEW CAR DUE TO SAFETY CONCERNS, UNTIL IT WAS SAFE TO DRIVE. TODAY IS JULY 14, 2003, AND THE REPLACEMENT PARTS HAVE STILL NOT ARRIVED AT OUR DEALERS, FOUR MONTHS LATER. WE HAVE NOT HAD FULL USE OF OUR NEW CAR FOR FOUR MONTHS BECAUSE THE REPLACEMENT PARTS ARE NOT AVAILABLE (WINDSHIELD PARTS). ALL ATTEMPTS TO CONTACT MERCURY HAVE BEEN IN VAIN. CAN SOMEBODY HELP US?*AK

CONSUMER NOTICED SHIFT INDICATOR LIGHT WAS NOT WORKING ON THE FLOOR SHIFT AS HE SHIFTED GEARS AT LOW SPEED. GEAR SHIFT CABLE HAD COME LOOSE, DEALER REPLACED THE CABLE. *AK

1. VEHICLE IS STILL UNDER MANUFACTURER'S 3 YR BUMPER TO BUMPER WARRANTY BUT THEY WILL NOT REPAIR A RUPTURE IN THE BODY (FATIGUE?) WHICH HAS ALLOWED THE DRIVER SIDE DOOR LOCK TO COME LOOSE. THE RUPTURE IS PROGRESSIVELY INCREASING. BROUGHT TO ATTENTION OF DEALER, MALL OF GEORGIA FORD IN BUFORD GA, TEL. 770-932-4060, ON 10-27-2003. DEALER PROMISED TO ORDER PART AND CALL MY WIFE AT HOME ON ITS ARRIVAL. I WENT OUT OF THE COUNTRY FOR 4 MONTHS. MY WIFE NEVER REC'D ANY CALL. ON MY RETURN, I CALLED THE DEALER AND WAS TOLD "SORRY! PROCEDURE HAS NOW BEEN CHANGED. BRING IN VEHICLE, WE'LL PHOTOGRAPH IT, SEND IT TO FORD FOR A DECISION. AFTER GOING THROUGH THIS PROCEDURE I WAS TOLD "FORD DOES NOT ACKNOWLEDGE THIS TO BE A MANUFACTURING DEFECT" AND WILL NOT PAY. TALKED TO FORD MERCURY PEOPLE BUT THEY SAY THE DEALER DECIDED THAT IT WAS NOT COVERED UNDER WARRANTY, DEALER SAYS FORD MERCURY MADE THAT DECISION. I AM STUCK IN THE MIDDLE TRYING TO ARGUE WITH BOTH, WITH EACH SIDE PUTTING BLAME ON THE OTHER. THERE IS NO DAMAGE TO THE BODY WHERE THE BODY RUPTURE EXISTS AROUND THE LOCK ASSEMBLY HOLE IN THE DOOR BODY: THERE HAS BEEN NO ACCIDENT, NOBODY TRYING TO JIMMY OPEN THE LOCK TO STEAL THE CART ( AN ALARM IS INSTALLED IN THE CAR) AND I CAN FIND NO OTHER REASON FOR THE BODY TO START SPLITTING AT THE HOLE WHERE THE LOCK ASSEMBLY FITS. I NEED YOUR HELP TO HAVE FORD MERCURY LIVE UP TO THEIR WARRANTY AND, IF APPROPRIATE, HAVE A NEUTRAL PARTY EVALUATE THE PROBLEM. 2. ON 5-31-2003 WHILE DRIVING THE VEHICLE ON I-75 ABOUT 30 MILE SE OF ATLANTA, THE VEHICLE STARTED TO SKID WHEN THE BRAKE WAS APPLIED EVEN THOUGH IT HAS AN ABS SYSTEM INSTALLED AND A SCRUNCHING SOUND WAS HEARD AS THOUGH METAL WAS RUBBING AGAINST METAL. THE SAME EXACT SITUATION OCCURRED AGAIN ONCE MORE ON HWY 29 NEAR MY HOME IN LAWRENCEVILLE, GA. THIS IS A PROBLEM THAT OCCURS OCCASIONALLY, NOT EVERYTIME THAT THE BRAKES ARE APPLIED, AND HAS PROVED IMPOSSIBLE TO REPLICATE WHENEVER A MECHANIC HAS TRIED TO DIAGNOSE IT. *NM

WHILE DRIVING AT ANY SPEED INTERMITTENTLY HEADLIGHTS MALFUNCTIONED WITHOUT ANY NOTICE. ALSO, ON SEVERAL OCCASIONS, WHEN THE DIMMER SWITCH WAS USED THE HEADLIGHTS FAILED. *AK