2017 Ram 1500 Complaint Log

Vehicle has begun having intermittent Electronic Power Assist failure. There are no warning lights indicating a failure. It happens when making either right or left hand turns and can be felt at slow speeds. You have to be ready for the intermittent failure on these type turns as you have manually force the steering to com back to a neutral position. This is the same failure recalled on other Ram trucks just not mine. 2017 Model Year 1500 Crew Cab. VB9/NHTSA 19E-077 Dealer estimated $5000 for repairs basically replacing the entire steering mechanism, how can this not be a serious failure.

My RAM 1500 Pickup has a NHTSA recall 23V-411 that I never received that is a loss of crank shaft signal and causes engine to stall and loss of power. This happened to my vehicle while I was in the passing lane overtaking another car. It was a very dangerous situation as I had to try and navigate to the shoulder as other cars were now passing me on the right. When I did manage to get to the shoulder of a narrow two lane hi-way, my vehicle would not start. I had to call for a tow truck and wait in a very dangerous location for the tow truck to come for over an hour. I was never notified by RAM of this recall and they are also not covering the cost of the part that was involved with the recall as well. This is a very serious situation as there has already been a class action lawsuit against RAM that was successful for this same part and there are still a lot of cars out there that have not been repaired. I am going to have to pay $2500 out of pocket to fix a problem that RAM has known about for a long time and has a recall (FCA Recall 66A and 73A) for.

While turning found Electronic Power Steering became very hard to turn right or left. Driving on highway fine no warning lights but steering became extremely hard on hard turns. Took to garage they analyzed saying battery and IBS sensor should be rep,aced along*with rack steering at a cost over $ 5000.00. So I climb under my truck to check out what they were saying. There wasn’t the corrosion described connections all look good. I went back to garage an had battery changed, greatly improved steering still a little stick no and then when turning. Next I’ll reset IBS sensor and hope this resolves completely. The no warning of failure will definitely cause accidents, lucky it was me driving and not my wife.

The contact owns a 2017 Ram 1500. The contact stated that after making an abrupt stop, several abnormal popping sounds began to emit from the vehicle without warning. The vehicle then failed to accelerate upon the depression of the accelerator pedal. Due to the failure, the vehicle was initially towed to the residence and then towed to a dealer. The dealer informed the contact that the rear axle needed to be replaced. The contact disagreed with the diagnostic and had the vehicle towed back home. Upon investigation, the contact discovered NHTSA Campaign Number: 17V198000 (Power Train) which the contact linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 100,000.

Lost power steering while driving .. caused me to go off road.. no injuries or damage .. steering rack and pinion needed to be replaced

This recall applies to 2013-2019 Ram 1500 trucks equipped with electronic power steering (EPS). Some EPS gear assemblies may have been built with a contaminated circuit card assembly that may short circuit. "Fiat Chrysler has issued a recall for nearly 165,000 Ram trucks due to a potential issue with the steering column control module. According to Ram's estimates, about 142,150 trucks are likely to have this defect. The steering column control module is a critical component of the vehicle's steering system." Ram 1500 Power Steering Failure Investigation The automaker and their supplier investigated the issue, concluding that the failures were due to contamination of the part's control circuit board, which could cause an electrical short circuit and lead to partial or complete failure of the electrical power steering.

Approximately [XXX] the ABS and traction control warning lights came on. I took it to the Ram dealer in Benton AR. They informed me the ABS control module would need replacing and was on back order for approximately 12 months. As a result I do not have ABS or cruise control. In my research I’ve learned that other issue have been reported with this problem including loss of 4 wheel drive. The dealership (Campbell) requires full payment of $700 before ordering the part! I can still drive the truck but I’m not comfortable especially in bad weather. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Drove home from work and stopped the vehicle, put it in park to check the mail. When I returned the vehicle to drive the steering locked up and "service power steering" light came on the dash. I drove into the yard a bit because the steering wheel was incredibly difficult to turn. I thought I was going to break something with how much force I had to use to get the vehicle to steer into the garage. This is a recalled issue on other Ram gen 4 trucks and should be one for this one as well. I can only imagine if it had locked up with my 6 year old son in the vehicle on the highway or something.

ELECTRIC POWER STEERING MALFUNCTION OR FAILER. WHEN TURNING CAN FEEL LIKE STEERING IS STICKING, DOESNT RECOVER AND SEEMS TO REQUIRE ALOT MORE TO TURN WHEEL AND BRING IT BACK TO STRAIGHTEN OUT. IT WAS CHECKED AT A LOCAL SERVICE STATION. NO INSPECTION HAS BEEN DONE TO E.S.P BY ANYONE ELSE YET. HAD A CHECK ENGINE LIGHT ON PRIOR TO ISSUE BUT IT WAS FOR AMBIENT TEMP SENSOR. WHICH WAS FIXED. UNKNOWN ON WHEN ISSUE FIRST APPEARED BUT APPROX. 2 TO 3 WEEKS AGO.

The contact owns a 2017 Ram 1500. The contact stated that while driving 15–35 MPH and going around a corner, the steering wheel became inoperable intermittently, then resumed normal functionality. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to TSB: 13289 (Steering). The failure mileage was approximately 88,700. The contact specified the serial number of my steering rack that needs to be looked into for safety reasons. SN# TIC0377C4076.

While driving, the truck started shuttering and as I was able to stop where I was, the D light was flashing and the truck died. It would not start, it would not let me put it in N to be able to try and get off the road.

In January 2024, my 2017 Dodge 1500 leaked a large amount of oil in a short period of time. If it had gone unnoticed, this could have led to engine failure while driving. The truck has 61,000 miles on it. I took it to my local Dodge dealership for diagnosis. When I explained the problem to the Assistant Service Manager, he said; "I'll bet I know what it is... the oil cooler. It's not uncommon". In fact, it WAS the oil cooler. Specifically, the gaskets in these trucks degrade, fail, and oil quickly leaks out. I "Googled" this issue online and found that there are MANY complaints regarding this exact issue from all over the country. Many of the trucks, like mine, had relatively low mileage. In order to make the repair, the mechanic must remove the intake manifold to access the oil cooler. As the gasket is incorporated into the cooler, the entire unit must be replaced. The cost for this repair was $1324. In further discussion with the Assistant Manager, he noted again that this is not an uncommon problem and has been a problem since about 2010. The cause is inferior (plastic) parts. He said that Dodge has done nothing to rectify the issue. They have not upgraded the part, offered to fix defective oil coolers, or done a recall since they don't consider it a "safety" issue. He referred me to Dodge's "Customer Care" number but also added that he didn't think it would do much good. On January 23, 2024, I called Dodge Customer Care. The representative said he would forward my complaint "for review". When I asked him how I would follow up on my complaint, he said that he did not know if anyone from Dodge would actually call me back. It felt like a waste of time. He also said I should file a complaint with the NHTSA. Dodge needs to acknowledge that the oil cooler units on their 1500 pickups are defective and make restitution to the owners.

My steering recently locked up on me while turning left with oncoming traffic, I slid (snow) onto the shoulder to avoid traffic, almost causing an accident. There were no warnings at that time. After a few moments it freed up and I was able to continue. Then, a couple days later, the power steering warning came on and there was no longer any steering assist. I continued a couple miles to get off of the main road. Then it locked up again while turning right, again, almost causing an accident. I had to brake hard to prevent hitting the cars in the other lane, and almost got rear-ended by cars trying to turn behind me. I blocked the intersection for over an hour waiting for a tow truck, but was eventually able to get it to the shoulder. The vehicle has been towed to the dealership.

Air suspension system is having numerous fault codes and operational issues, that have been occurring since January of 2024. The dealer just clears all of the codes and says there is nothing saved in the various modules, but yet I myself have a scanned trouble code listing showing the faults. The truck sometimes will be riding on the frame because the air suspension becomes inoperatable.

Air suspension completely fails when the weather reaches below zero. When the air suspension fails there is nothing protecting the driver due to the bumpiness of the ride. Your head will constantly hit the headrest the entire ride. Air suspension can also fail while the truck is in motion.

My truck electric steering suddenly locked while driving in the highway lightning my steering wheel service light on

Same issues as everyone else, cold weather north dakota, suspension errors, components were fully replaced last winter. All issues happening again. Loss of air, drooped side, .....

The electric power steering failed while driving the vehicle. Due to the size and weight of the vehicle, it is extremely difficult to maneuver safely without power steering. I took it to the nearest dealer and they inspected the truck and confirmed that the electric power steering rack and pinion had failed due to the control board withing the rack and pinion and recommended a complete replacement of the rack and pinion.

The contact owns a 2017 Ram 1500. The contact stated that while driving at approximately 70 MPH with traffic slowing, the contact slowed down, and at 10 MPH, the engine seized with several unknown warning lights illuminated. The contact coasted to the side of the road and had the vehicle towed. The vehicle was towed to a local tow yard to be diagnosed. The independent mechanic could not identify the cause of the failure and referred the contact to the dealer. The vehicle was towed to the dealer where it was diagnosed that the tone wheel had failed causing the engine to seize. The contact was informed of NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) which provided a remedy of a software update. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was included in NHTSA Campaign Number: 23V411000 (Engine and Engine Cooling) however, the mechanic denied the replacement of the tone wheel. The failure mileage was 104,000.

while driving on the highway my Power Steering Service light came on the dashboard and I loss my power steering. Vehicle was extremely had to steer, almost got into an accident with the vehicle on the right lane which also had to steer away from my truck. almost caused a chain accident on the highway. I took it to a dodge dealership for service and they diagnosed that the Electronic Power Steering module was not working and replaced the rack and pinion; it cost me closed to $4,000. After 4 days in the shop, I drove my truck away from the dealer and parked it for the weekend. On Sunday I decided to go to the supermarket, no issues driving to the market. As I am getting ready to leave the parking lot of the market back to my house, the Power Steering Service light came back on. Nothing in the dashboard warned me in advance that the power steering was not working properly or it was about to go out.

To whom it may concern , on 1/8/24 . I was driving on the highway . I lost totaled power of the steering . steering wouldn't turn over . luckily I was able to move to the side . no one got injured but the panic and scariness in making a fatal accident and injuring my family .I had to get the truck towed to my house . I barely had a chance to take it to get inspected 2/12/24. On there inspection they found the power steering rack electric has failed , and needs to be replace . done by victory dodge Kansas City . My truck didn't give any warning / messages until after issue happen . The dealership quote is $3,700 to get it repaired , the issue is I don't have that amount of money at this moment .Ive tried looking for this part at different auto parts and they don't have none available at this moment . What em I supposed to do next ?

Rack and pinion unit locked up and the tires immediately locked all the way to the right Along with the steering wheel locking up, Part not available for inspection. Has already been replaced. I could have injured or killed myself or another person because I could not steer, only able to apply brakes. The component was inspected and replaced by an independent service. No other inspections were done. No warning of any kind.

The RAM 1500 fuel tank has a vent tube that breaks off and cannot be repaired. The only solution, per the dealer, is to replace the fuel tank and Chrysler does not have any available with no date for restocking them. The issue is the Check Fuel Cap light comes on and when the tank is full, it leaks gasoline (badly). Upon researching the issue, I found many RAM owners have had the same problem which tells me that there is a design flaw in the fuel tank. A fuel tank should last for the life of the vehicle. Please investigate

Air suspension failure. Unsafe to drive with air suspension that will not hold or set air pressure for the system.

The contact owns a 2017 Ram 1500. The contact stated after pulling to the side of the roadway to allow a Fire truck to go by, the vehicle experienced rough idling. There was no warning light illuminated. The contact stated that the failure had been recurring while the vehicle was idling. The vehicle was taken to the dealer, to be diagnosed. The dealer determined that the engine needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was not notified of the failure. Additionally, the contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,700. VIN tool confirms parts not available.

Brakes locked up in busy pedestrian area when it was wet. Message popped up on dash that stated to service electronic braking system and a second to service the ABS brake system. I almost hit someone because they did not perform as they have in hard braking scenarios in the past. The truck is at the dealership with no parts available in the nation and no aftermarket availability until an engineering solution is found at FCA. There is much to read on the issue at various online forum sites. When I slammed on my brakes my truck slid all over the place and that has never happpend before .

Without warning, the power steering has started to fail. The wheel has become very hard to turn.

While driving on a busy Highway my 2017 Ram 1500 will lose power causing me to abruptly slow down in the middle of the road. Suddenly my check engine light and every other light appears and I get many warnings in the dash: service electronic braking system, service shifter, and many more. Restarting the vehicle or disconnecting the battery will resolve the issue for a short amount of time. It’s not long before the same thing happens again.

The contact owns a 2017 Ram 1500. The contact stated that while driving at 30 MPH, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The contact was able to drive to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 205,000.

my turn signal doesn’t turn off when making a left turn 90% and when making a right 50%

am writing to bring to your attention a serious safety concern regarding my RAM 1500 2017 VIN [XXX] . I am deeply troubled to report that the side airbag in my vehicle has ruptured without any road accident or collision. Oman [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The air ride suspension system failed after a stretch of below-freezing temperatures, the front end was lowered and the rear end elevated. The vehicle had 91k miles on it and required a new compressor and valve block.

The contact owns a 2017 Ram 1500. The contact stated that while her son was driving at an undisclosed speed and turning the steering wheel to make a turn, the steering wheel became inoperable. The contact stated that the steering wheel failed to turn in either direction. The vehicle was towed to the dealer where it was diagnosed with a failed electronic rack and pinion. The contact was informed that the electronic rack and pinion needed to be replaced. The vehicle was not repaired. The contact stated that the failure started a month before while the contact was driving the vehicle and making a turn, and the contact heard an abnormal scratching sound. The contact stated that after the failure the vehicle was taken to an independent mechanic and the contact was advised to take the vehicle to the dealer for assistance. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000.

The contact owns a 2017 Ram 1500. The contact stated while driving with the Adaptive Cruise Control engaged and set to 70 MPH, the engine was misfiring and made abnormally loud sounds. Additionally, the vehicle started losing motive power. The message "Service DEF System - See Dealer" was displayed. The contact was able to pull to the side of the road. The contact stated that upon opening the hood and lifting the engine cover, she noticed that the engine was on fire. The contact was able to extinguish the fire with water bottles. There was no Fire or Police report filed. There was no injury sustained. The vehicle was towed to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.

Brake, ABS and traction control lights all came on and according to Dodge Dealer the cause is the ABS ECU control module and /or ABS hydraulic system. Dodge indicated ECU Control Module is on backorder pending engineering review so it does not make sense to replace only the hydraulic unit without replacing the ECU Module., They say it is safe to drive, however ABS, traction control, and cruise control will not operate.

Truck stalled on interstate was able to continue off interstate once on secondary road truck stalled and shut off. I was able to get it restarted and drive to near by RAM dealership where it has been sitting since. Dealer says the have been unable to get it to restart. The technician believes this is due to HPFP which was recalled over a year ago, parts for repair are still unavailable. Service engine light came on just prior to stalling. I contacted FCA they offered no resolution and stated they will not authorize loaner vehicle for recall issues leaving me with no transportation

Turning into our drive way, the power rack and pinion failed. Couldn't turn the wheel and drove into our yard. A red steering wheel appeared on the dash. After this happened, I have discovered this has been a recall item on many dodge ram trucks. I have tried to order a new part, but none is available. The part # is 68628858AA. I can't drive my truck and I can't get a part to fix it. The failure is a real safety issue because there is no warning, until after the failure has occured. The steering wheel becomes extremely difficult to turn, which results in losing control of the vehicle. This issue has to be a common occurrence , since no parts are available.

The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Driver seatbelt not working properly not locking like the way it should, I’m afraid to have an accident and not being protected.. really concerned about it. Thanks!

At 60,000 miles I started experiencing power steering failure at random times. Speed of vehicle or time of year did not matter. Vehicle becomes extremely difficult to steer. This is the electronic steering rack. This has been continuing on for 20,000+ miles and I cannot take it anymore. I feel like I have gotten a lemon and I am continuing to put myself and others at risk. I will not allow other members of my family to drive this vehicle because of the safety concerns. I am aware of no recall on the 2017 remodel year but there is on the previous year - which is when my vehicle was manufactured. There were no warnings when this started happening...no check engine light or other issues. I recently had an inspection and quote (attached) to repair but is cost prohibitive at the moment. I am honestly considering legal action if possible.

The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted and determined that the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

AIR SUSPENSION FAILURE

ABS and traction control lights consistently light shortly after starting the truck. ABS, traction control and 4 wheel drive are disabled when this happens. This issue has been ongoing for many months with several attemps to repair that have not worked.

The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ram 1500. The contact stated that while driving at an undisclosed speed, the "Service Trailer System Brakes" and "4WD Disabled" messages were displayed. Additionally, the cruise control was inoperable. The vehicle was taken to an independent mechanic, who replaced the front hub sensor, but the failure persisted. The vehicle was then taken to the dealer, who determined that the ABS control module needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

Vehicle was brought in several times for loose headlights. Each time fastners were replaced. By dealership. Larry Miller boise, ID. Called ram cares they stated nothing was reported to them nor were there any recall. This is a major safety issue and on forums many people state they cannot pass state inspection because the headlights are falling out.

The fuel tank's front support bracket completely rusted out. I was driving and started to hear a very loud grinding sound. The bracket gave way completely dropping the tank almost to the ground and pushing the fuel tank bracket into the drive shaft grinding into it. Luckily it didn't create a spark or wrap around the drive shaft. The fuel tank could've fallen down completely or a spark could've been created from the bracket and drive shaft hitting leading to a fire or worse. There are no other rust points like this on the truck. The brackets seem to be made from a thinner/weaker material which is prone to heavy rust. Vehicle has been in Kentucky most of its life and is only 6 years old. This issue could've led to me being seriously injured or killed. I am unaware if this problem has been reproduced but I am aware of a recall for the same issue on earlier model year trucks by RAM. The vehicle hasn't been inspected by anyone yet as it's the weekend but will be looked at at the start of the work week. There were no warning lights, symptoms or anything leading up to this failure. Everything was fine and then it just wasn't.

The contact owns a 2017 Ram 1500. The contact stated that while driving at an undisclosed speed, the steering wheel became stiff and difficult to maneuver. The power steering warning light illuminated. The vehicle was taken to AutoZone where a diagnostic test produced an unknown code. The contact stated that the 120 positive terminal fuse was replaced; however, the failure recurred. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 112,00.

The contact's husband owns a 2017 Ram 1500. The vehicle owner received notifications of NHTSA Campaign Numbers: 19V757000 (Engine and Engine Cooling), 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The contact stated that while her husband was driving approximately 30-45 MPH, he smelled a burning odor. Additionally, the vehicle started sputtering and lost motive power. The low oil pressure warning light was illuminated. The contact's husband was able to veer to the side of the road. The vehicle failed to restart and was towed to the dealer to be diagnosed. The vehicle was not yet diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,000. VIN tool confirms parts not available.